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Bought htc vivid from craigslist, has dead pixels. Possibly under warrenty?

Didn't the HTC Vivid come out in November 2011? If so I should have some type of warranty still right? I have original box, and have registered the imei under my account. The screen has 3 black dots 1cm apart from each other, in 5 places in the middle of the screen in perfect lines. Also, it has blue splotches in 3 or 4 spots.
Person sold it to me claimed it was almost brand new and it looks to be in great shape other then the screen (Was outside, didn't see the pixels until I got home.)
Any advice? I called my local AT&T store today and the guy didn't even know when the phone came out to check if it was still under warranty. I am wondering if I should contact HTC directly or if calling 611 (AT&T) would result in better luck.
I love the phone so I want to keep it and get it fixed.

Check if it's S-OFF or has an unlocked bootloader. An unlocked bootloader (or relocked) may void the warranty, but since the guy said that it was almost brand new, everything's probably the way it came out of the box (but check anyways!). Also, call the guy you bought it off of about the screen. If the screen was defective to begin with, then it should be covered under warranty. HTC's policy doesn't cover problems caused by wear and tear or physical damage.
Don't forget that you'll need the original proof of purchase for your claim. If you don't have it, call the guy to see if you can obtain it. It's worth reading HTC's warranty statement for any small details.
So yes, your phone may be covered under the warranty, although there are a few things you'll need to get and check.
I hope this helps!

You might be in luck. Sometimes the warranty follows the device and now the original owner, doesn't hurt to try even without proof of purchase.
Also, we need to check to make sure your phone isn't tampered with so warranty will go smoothly. Turn off your device, pull the battery, put battery back in, hold the power button while holding the volume down button. On that screen, let us know if it says "locked", "unlocked", or "relocked" and also "S-OFF" or "S-ON". If it is locked and S-ON then you are good to go.

Well im a flash addict and first thing I did was unlock bootloader and flash a Rom. It's still s-on and I know I can relock the bootloader but I assume they can see its been relocked.
It was a girl who sold it to me and she isn't very helpful and I believe she knew it was messed up and didn't tell me. Also she drove 35 minutes to meet me. Maybe she will respond to my VM / text but probably not.
It has had the highest end otterbox on it from day 1 (supposedly) and it has 0 scratches and actually looks brand new minus the screen.
When I get home from work ill upload a high res pic of the screen. The pixels are perfectly aligned all the way down the screen. Idk how someone could break it themselves and the dead spots be so perfectly aligned.
Sent from my HTC Raider X710e using xda premium

bts0uth said:
Well im a flash addict and first thing I did was unlock bootloader and flash a Rom. It's still s-on and I know I can relock the bootloader but I assume they can see its been relocked.
It was a girl who sold it to me and she isn't very helpful and I believe she knew it was messed up and didn't tell me. Also she drove 35 minutes to meet me. Maybe she will respond to my VM / text but probably not.
It has had the highest end otterbox on it from day 1 (supposedly) and it has 0 scratches and actually looks brand new minus the screen.
When I get home from work ill upload a high res pic of the screen. The pixels are perfectly aligned all the way down the screen. Idk how someone could break it themselves and the dead spots be so perfectly aligned.
Sent from my HTC Raider X710e using xda premium
Click to expand...
Click to collapse
I've heard multiple stories where people's phones were unlocked and even S-OFF and HTC either didn't care or didn't look. Go ahead and re-lock the bootloader and then run your carriers RUU to get back to stock. Your issue a hardware related one. Therefore I can't possibly see a software tampering (unlocking bootloader) voiding the warranty for a hardware related issue.

any luck OP?

Motorola's Replacement Policy

Hey I have a quick question! If I break my Stock white VZW screen will they send me a new white one or just give me credit for a Moto maker one?
Sent from my XT1060

I don't think they'll do either. You'll have to send it in for repair, and most likely, pay for it.

Abear10 said:
Hey I have a quick question! If I break my Stock white VZW screen will they send me a new white one or just give me credit for a Moto maker one?
Sent from my XT1060
Click to expand...
Click to collapse
This was from a recent chat with Motorola, I doubt it's true though lol. But you should check the warranty Terms and conditions to be sure. I wouldn't dismiss it unless you find proof it's not true and also don't count on it!
Ester: Actually, Ivan, the customized Moto X that you have right now has a better warranty than the black/white Developer Editions.
Ivan Perez: I places my order number above, and really? can you explain why please?
Ester: Because if something happens to your phone or your phone gets broken, regardless if its physical or liquid damage, since it is a customized Moto X, we will replace your phone free of charge.
Ester: This covers your phone for 1 year.
Ester: While for developer's edition, if something happens to your phone, we can only offer repair for your phone. And if there is physical or liquid damage, it will void the warranty so you have to pay for the repair.
Ivan Perez: So you mean my phone is covered by all accidents, like if it drops in water or cracked screen I can just contact Motorola and get a replacement?
Ester: Yes, as long as it is within the 1 year warranty period. Sounds great, doesn't it?
Ester: Because here in Motorola, we want to keep our customers happy.
Click to expand...
Click to collapse

Moto replacing my broken screen for free!

Isn't that because of the extra MotoWarranty that was an option? Or is this truly true?

Bad touch screen .. what to do ?

Have had three VS980 since Nov. 2013 ... One (100% stock) starts to develop some bad spots lately, generally in the "D" and "X" area.
Touching them registers different keys ("X" becomes "C" or "V" or "VC" ...). A factory-reset didnot help.
LG's repair-request webpage is crooked: entry fields are messed up, click "submit" just doesn't give any confirmation & just kicks out
to the beginning again.
Has anyone done RMA with LG ? Your experience, please. Thanks.

Send it in for a warranty replacement

I took mine to the verizon store, and after talking to them, and then some hassle on the phone, it sounds like they are going to overnight me a new phone, that I should be getting tomorrow. No extra warranty or insurance purchased through verizon just the standard 1yr mfr warranty and a factory reset before I went into the store

Verizon replaces phone without problem ...
The phone is 7+ month old ... no insurance ...
Call customer service (800-922-0204) got transferred to Tech (866-892-7957), on-hold awhile.
Easy replacement on the way (overnight $12.99, 2-day $6.99, 3-4 day is free). Free return label.
We have been with Verizon for 10+ yrs.
Thanks everyone.

Careful with verizon replacements, I had 5 consecutive bad phones in the service. Finally ended up just sending the certified phone from verizon to lg to be repaired. Check it carefully when you get it.

Nextcue said:
Careful with verizon replacements, I had 5 consecutive bad phones in the service. Finally ended up just sending the certified phone from verizon to lg to be repaired. Check it carefully when you get it.
Click to expand...
Click to collapse
VZW CLNRs are garbage! I had 2 G2 replacements from Verizon and both had issues . Device #1 had 4-5 3-4 inch scratches on the screen that went back right away and my 2nd one had dead pixels in a more annoying location vs the phone I was trying to replace. Moral of the story is Verizon has bad replacements so I gave up.

I had a screen defect on my vzw G2 also - had an unresponsive band near the top of the screen (which I think is actually not too rare on this phone), sent it in for a warranty replacement and so far have had no issues with the new one (3 months). Now, reverting that phone back to stock so I could send it in under warranty was not fun, especially with an impaired touchscreen...

takethecake said:
I had a screen defect on my vzw G2 also - had an unresponsive band near the top of the screen (which I think is actually not too rare on this phone), sent it in for a warranty replacement and so far have had no issues with the new one (3 months). Now, reverting that phone back to stock so I could send it in under warranty was not fun, especially with an impaired touchscreen...
Click to expand...
Click to collapse
+1 with the narrow band near the top. Reverted to stock yesterday, replacement here tomorrow.
Sent from my VS980 4G using Tapatalk

Do I need to return to stock for an insurance replacement of LG G2 by Asurion?
I'm going to be returning my G2 for the right side lines issue. I have to do it thru Asurion as I have no warranty on the phone. When sending back for a warranty claim, I can understand reverting to stock, but what about for an insurance claim? As far as they're concerned, they replace the phone if you drop and break it, so why would they care whether it's rooted?

mdeevee said:
I'm going to be returning my G2 for the right side lines issue. I have to do it thru Asurion as I have no warranty on the phone. When sending back for a warranty claim, I can understand reverting to stock, but what about for an insurance claim? As far as they're concerned, they replace the phone if you drop and break it, so why would they care whether it's rooted?
Click to expand...
Click to collapse
Have you checked with Verizon to see if it's still under it's one year manufacturer's warranty? I believe it's one year from the time the phone was first activated. I got mine used on swappa in February, got the line issue last month, still got it replaced for free.

Samsung Warranty Service is a Scam! What Can I do now?

Word of warning: don't ever buy a Samsung phone if you expect to be covered under the one year manufacturer's warranty. They will make up some excuse to not honor your repair!
This is my situation:
I have a brand new Samsung Galaxy S6. I was having some issues with the battery getting too hot and I noticed some other minor issues that seemed to be hardware related. This phone is well within the manufacturer warranty period and has never been dropped or been exposed to liquid in any way. I sent it in for repair, hoping that Samsung would either replace the battery or send me a new (refurbished) replacement S6. I followed all the steps to send the phone in for repair, had to get a loaner phone for the time-being, and waited.
My phone arrived at their repair center in Texas on 7/15 and was checked in by one of their technicians. Not even 12 hours later, I checked the status of my repair online and found updated technician notes stating the phone was looked at and it was determined to be "beyond economical repair." The technician's notes stated that my new $700 Galaxy S6 phone showed signs of liquid damage on the motherboard! How could a phone that is designed as one piece and not easily taken apart, be so quickly opened up and shown to have corrosion on the motherboard?! This is a three month old phone at best.
So, now my warranty is voided and I have no idea the condition the phone will be in when I get it back. Upon finding this out I called Samsung to hopefully get a solution before they shipped my phone back. Well not surprisingly, I was told nothing could be done because the phone was now marked as having liquid damage. I even spoke with a supervisor and asked for proof of the damage in the form of photos but they refused. Now what do I do? The issues originally were not major on my phone and it was working when I sent it in. What if I get it back and it's no longer operational? I can't afford to lose the money I paid for this phone by getting it back and it no longer working.
That's worse case scenario I guess, but still, do yourself a favor and buy an iPhone. At least they honor their warranty and don't make up damage claims they can't prove.
Super disappointed in Samsung. Share this. Tell everyone you know.
Update*
I posted this on Samsung's Facebook page and they asked me to send their support department a private message with my ticket number. See their response in the attached image...

I had the same problem with my wife's Galaxy S6.
After a hot day the phone went crazy-mode and I contacted Samsung and they told me to sent it in for repair.
One week after I sent the phone I receive it back with that "beyond economical repair/warranty void" slap in the face.
I called and got escalated to someone that made a 3-way call with the repair center where they told me water damage.
I asked for proof/pictures and they said they were confidential (really?!?). After that the CSR told me there was nothing they could do as their policy for water damage is warranty void - no repair and he suggested me to email the president ([email protected]).
I emailed them and the next day I received the pictures in the email (which could belong to any device as it was a close up from some part of the main board) and a polite message basically saying: water damage, no repair, nothing can be done.
I tested the phone it is working and I told my wife to keep using it until it dies (almost a month it is working fine).
Luckily when I got the phone at BestBuy I got a square trade warranty for the phone so if it dies at least I can get another one but I still feel betrayed by Samsung on this.

If you sweat enough it will cause the water damage stickers to change color. Warranty through Tmobile would have denied you as well. The only difference is Tmobile would have been more of a pain because you would have already been on your refurb for three weeks before you found out your claim was denied. LGSilva how much do you need to pay to use your warranty? Because they do cover water damage and I'm just wondering what the deductible is.

The liquid sticker is unreliable. When i worked at verizon for 10.5 years with revenue assurance and device testing during the alltel merger verizon stopped using the LDI sticker because it turns for sometimes no reason.
Samsung should be able to provide proof of corrosion or other physical evidence other than the LDI
Even apple made statement regarding the falsehoods of the LDI. http://gizmodo.com/5747878/triggered-water-damage-indicator-doesnt-rule-out-replacement-iphones

Taking your phone into the bathroom when you shower can also trip the void stick. So be careful

we as consumers need to fight this fraudulent method of determining liquid damage, the manufacturers are so lazy that they cannot identify corrosion and prove it? Somehow we should bend over to their corporate slob laziness?
No thanks. Fight back, and if Samsung isn't gonna do anything about it climb the ladder, their US HQ is in TX.

@ThePagel The deductible is $75

Well you water damaged it what do you expect. Warranty via Samsung is one of the best out there.
Sent from my A0001

Here in canada, I had broken my note 3 screen within a week of release, rooted and everything, they fixed screen without issue, for free. Same thing happened with my note 4, exact same thing. Samsung is awesome, at least here in canada.

Not to be mean or anything, but if you actually bought a warranty from another company that covered full accidental damage you wouldn't have ran into this $700 expense that cannot be reimbursed. Never rely on manufacturer warranties.

you guys really need to get squaretrade $5 phone insurance. its a no brainer, protect your investment!

Bought a Tmobile Note 3 for my son from Tmobile with the warranty. The Note 3 was under warranty. It wouldn't power on unless it was plugged in. Unplug it and it powered down. Battery at 100%.
My son was working on a ship overseas and had to buy a new phone.
Called Tmobile - took 3.5 hours (an entire afternoon) to get them to set up a warranty return. They just couldn't coordinate at the office to make it happen.
Eventually they got it right and sent a phone to my local Tmobile store to exchange.
The manager had a light and showed me a tiny crack in one of the corners.
He said, if I send this in, T-mobile will charge you $175 to repair the crack.
Well, a brand-new Note 3 is only $125 on Ebay or other places.
I checked with several phone repair places. They explained to me that the Samsung Note 3 had a crazy front case that Samsung tried once and dropped.
So,, my Samsung Note 2 or the Samsung Note 4 would only cost around $40 to repair But a Note 3 is $250.
The phone works - it just won't stay powered unless it is plugged in. It's not because of the tiny crack on the front.
But, the warranty will charge me much more than a brand-new phone if I try to use the Tmobile warranty!
I have 9 more payments of $10 a month to pay off a Tmobile phone that worked for 90 days.
Tmobile warranty is horrible! I have been on Tmobile since 1999. I will drop Tmobile on a family plan the moment there is a better deal.
I have to use wireless in my home in the middle of Denver. Tmobile bars are zero! Tmobile sent a home booster. It helps get one bar then no bars.
Tmobile like many other companies just doesn't care.

nicklopez1 said:
Word of warning: don't ever buy a Samsung phone if you expect to be covered under the one year manufacturer's warranty. They will make up some excuse to not honor your repair!
This is my situation:
I have a brand new Samsung Galaxy S6. I was having some issues with the battery getting too hot and I noticed some other minor issues that seemed to be hardware related. This phone is well within the manufacturer warranty period and has never been dropped or been exposed to liquid in any way. I sent it in for repair, hoping that Samsung would either replace the battery or send me a new (refurbished) replacement S6. I followed all the steps to send the phone in for repair, had to get a loaner phone for the time-being, and waited.
My phone arrived at their repair center in Texas on 7/15 and was checked in by one of their technicians. Not even 12 hours later, I checked the status of my repair online and found updated technician notes stating the phone was looked at and it was determined to be "beyond economical repair." The technician's notes stated that my new $700 Galaxy S6 phone showed signs of liquid damage on the motherboard! How could a phone that is designed as one piece and not easily taken apart, be so quickly opened up and shown to have corrosion on the motherboard?! This is a three month old phone at best.
So, now my warranty is voided and I have no idea the condition the phone will be in when I get it back. Upon finding this out I called Samsung to hopefully get a solution before they shipped my phone back. Well not surprisingly, I was told nothing could be done because the phone was now marked as having liquid damage. I even spoke with a supervisor and asked for proof of the damage in the form of photos but they refused. Now what do I do? The issues originally were not major on my phone and it was working when I sent it in. What if I get it back and it's no longer operational? I can't afford to lose the money I paid for this phone by getting it back and it no longer working.
That's worse case scenario I guess, but still, do yourself a favor and buy an iPhone. At least they honor their warranty and don't make up damage claims they can't prove.
Super disappointed in Samsung. Share this. Tell everyone you know.
Update*
I posted this on Samsung's Facebook page and they asked me to send their support department a private message with my ticket number. See their response in the attached image...
Click to expand...
Click to collapse
I looked this up on Google to see if anyone is having the same issues as i am right now and everything you said is exactly what i am going through!! My phone screen isn't working and sent it to Samsung under warranty their saying i owe them $362.00 because it isn't under warranty it is liquid damage by shipping it to them. Umm no i said you all are making up excuses so i pay you and i said i am not paying you it is under warranty!! I am not sure if i am getting my phone back now as of right now using my old phone that won't let me make calls at all ugh how annoying should of just went to a iPhone if i knew this.

Samsung Galaxy S20 FE 5G Cloudy / Distorted/ Pixelated Display when black

Hi there,
I've recently bought the Samsung Galaxy S20 FE 5G ( SM-G781B) and I've noticed part of the display is cloudy/distorted when black.
It's most noticeable on the lock screen, or whenever the background is black.
It looks like some sort of defect. Does anyone have any ideas?
I noticed some cloudiness (to a lesser degree) on my Samsung Galaxy S8.
I bought the S20 FE brand new from Samsung.
I've attached some images for reference.
Any help would be greatly appreciated!

If you just bought it, what's the point of making a thread? Just bring it back to the shop and show defect.

bladez said:
If you just bought it, what's the point of making a thread? Just bring it back to the shop and show defect.
Click to expand...
Click to collapse
Because a similar effect happened on the S8 so not sure if it's just Samsung displays or something else. Mostly visible when the room is dark so it's hard to show when the room is lit.

This is the lottery of OLED screens. Some are perfect and some are (defective) like this.

Mine has a uniformity issue, too. It's only visible in low brightness dark gray when in a dark room, so I decided to keep mine. I've seen similar issues in other oled panels of Galaxy and Pixel phones as well before. There is no guarantee you get a better panel for a replacement as mentioned in the comment above. If the un-uniformity is too bad, I would just return it and get another one because I heard Samsung is tough on exchange or repair for this kind of display issue.

tkshk said:
There is no guarantee you get a better panel for a replacement as mentioned in the comment above. If the un-uniformity is too bad, I would just return it and get another one because I heard Samsung is tough on exchange or repair for this kind of display issue.
Click to expand...
Click to collapse
Is it possible to get a replacement (UK) if the phone is rooted and the bootloader is unlocked?
My fear is that if I don't get it repaired/replaced, it may get worse over time, and then I'm stuck with it.

Not sure about the exchange policy in the UK. The display uniformity didn't get worse over time in my old phones.

Only problem is the Samsung stores are closed in the UK at the moment.

user128494 said:
Is it possible to get a replacement (UK) if the phone is rooted and the bootloader is unlocked?
My fear is that if I don't get it repaired/replaced, it may get worse over time, and then I'm stuck with it.
Click to expand...
Click to collapse
EU law set a president years ago that even if the phone is rooted Samsung have to honor the hardware warranty. But if your that worried back up your data and flash the stock rom back to the phone via ODIN before you send it off to Samsung. Clearly there is something wring with the display on your unit.

tkshk said:
There is no guarantee you get a better panel for a replacement as mentioned in the comment above. If the un-uniformity is too bad
Click to expand...
Click to collapse
The issue is the S20FE has an AMOLED screen so there is NO backlight, you should not being seeing any kind of 'glow' on put black backgrounds. Also my S20FE 5G shows no such defect.

b1k3rdude said:
EU law set a president years ago that even if the phone is rooted Samsung have to honor the hardware warranty. But if your that worried back up your data and flash the stock rom back to the phone via ODIN before you send it off to Samsung. Clearly there is something wring with the display on your unit.
Click to expand...
Click to collapse
The problem is, if I do send it off, they may just reject replacement of the item, as in download mode it says Warranty Void: 0x01
On the Samsung Forum a Samsung Mod talks about the warranty being voided in a similar thing:
Re: S10e flashing and warranty question.
So you're saying that by using Samsung's official firmware and tool I voided my warranty? Even tho I never rooted my phone or modified it in any way. I've mot installed any custom roms or anything? Just official stuff. And my warranty void counter on the phone remains at 0. Even tho this still...
eu.community.samsung.com

Thats the KNOX warranty only! Not the hardware warranty, don't let Samsung bully you into believing otherwise.
Of course the mods/admins on a manufacturers forum are going to tow the company line, but its just a community forum. Actual law is what you should pay head to, in this case EU law -
-https://www.piana.eu/root/ - see below
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------
" Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?
In short: No. Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer: Directive 1999/44/CE dictates¹ that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer² inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts³ stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused⁵ the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software- caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect (unless you have “bricked” the phone while flashing it, un-bricking is not covered by any statutory warranty). There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker. Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty.
You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law.⁶ If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well! So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article. In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive¹ is only applicable inside the European Union and only if you bought the device as a consumer.² "