Hey I have a quick question! If I break my Stock white VZW screen will they send me a new white one or just give me credit for a Moto maker one?
Sent from my XT1060
I don't think they'll do either. You'll have to send it in for repair, and most likely, pay for it.
Abear10 said:
Hey I have a quick question! If I break my Stock white VZW screen will they send me a new white one or just give me credit for a Moto maker one?
Sent from my XT1060
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This was from a recent chat with Motorola, I doubt it's true though lol. But you should check the warranty Terms and conditions to be sure. I wouldn't dismiss it unless you find proof it's not true and also don't count on it!
Ester: Actually, Ivan, the customized Moto X that you have right now has a better warranty than the black/white Developer Editions.
Ivan Perez: I places my order number above, and really? can you explain why please?
Ester: Because if something happens to your phone or your phone gets broken, regardless if its physical or liquid damage, since it is a customized Moto X, we will replace your phone free of charge.
Ester: This covers your phone for 1 year.
Ester: While for developer's edition, if something happens to your phone, we can only offer repair for your phone. And if there is physical or liquid damage, it will void the warranty so you have to pay for the repair.
Ivan Perez: So you mean my phone is covered by all accidents, like if it drops in water or cracked screen I can just contact Motorola and get a replacement?
Ester: Yes, as long as it is within the 1 year warranty period. Sounds great, doesn't it?
Ester: Because here in Motorola, we want to keep our customers happy.
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Moto replacing my broken screen for free!
Isn't that because of the extra MotoWarranty that was an option? Or is this truly true?
Related
So my HTC One Dev Edition is just over a month old now. Yesterday, I found dust under the screen which is clearly a build quality issue. I contacted HTC support and they put me in touch with the RMA division who said that I would have to send in my device for repair and that I would be without it for 10-14 business days. Being that this is my only phone, it's VERY difficult for me to be without it for that long. Do I have any other options or was it simply a mistake to order directly from HTC instead of getting the device through my carrier (AT&T)?
NextNexus said:
So my HTC One Dev Edition is just over a month old now. Yesterday, I found dust under the screen which is clearly a build quality issue. I contacted HTC support and they put me in touch with the RMA division who said that I would have to send in my device for repair and that I would be without it for 10-14 business days. Being that this is my only phone, it's VERY difficult for me to be without it for that long. Do I have any other options or was it simply a mistake to order directly from HTC instead of getting the device through my carrier (AT&T)?
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Only if you insured it, other wise your stuffed
jaythenut said:
Only if you insured it, other wise your stuffed
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I insured it with ensquared but I don't think that covers dust under the screen if I have the option to send it in for repair.
NextNexus said:
I insured it with ensquared but I don't think that covers dust under the screen if I have the option to send it in for repair.
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You could always smash the screen lol
I remember now why buying an Apple product is so convenient. What a pain in the ass this is going to be.
Greetings form Greece,
Need your help
After several weeks of waiting my moto X came today form US. Was so happy to have such a unique custom device!!
Once i got it from my US based friend I entred my local carrier shop to get a nano-sim, opened the box and inserted the sim to get moto X woriking.
Seconds after I left the shop the phone accidentaly fell to the pavement. I saw two small dents in the side corners and got really sad I did this to my new device.
However soon i realized that the problem was much bigger. My screen went totaly black!
There is no sign of damage or anything, just a small dent in the plastic bezel.
I am sure the phone is working, I hear sounds of booting and shutting down and I feel vibrations from the the digitizer touch.
The screen shows only some green pixels on the botom right corner.
I am really sad
Do i need a new screen or it is smth with a cable connection?
Is it reasonable for the device to be ruined form a 2 feet drop?
I am will not find any spare parts in Greece/Europe. Shall I send to my local Motorola service repair to check?
Any other memeber with similar issues.?
Please help!
go to motorola tech service, is the only solution, you need a new screen, or a new phone
Well, I feel bad for you, but you need to change either the screen or the entire phone.
Sent from my XT1058 using xda app-developers app
I dropped my moto twice and screen is fine
I went today to the Greek local moto repair center,
First time they saw such device, they thought it is moto G.
Awaiting a call if it is a full LCD or a cable maybe. they have no idea if Motorola will provide parts.
If it is a full LCD, how easy is for me to find the part?
I have seen some lcd parts quoting around $250, (nearly the price of the device).
It is a lovely phone, in case i don't find a solution in my country shalll i try to send it to US for repair?
is anybody willing to order and send me overseas a new?
local moto cannot do anything due to lack of spare parts.
any ideas where to get an or original screen?
Gana21 said:
local moto cannot do anything due to lack of spare parts.
any ideas where to get an or original screen?
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live chat on moto site, they may offer you a change. good luck.
yghrv said:
live chat on moto site, they may offer you a change. good luck.
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spoke with them, they need to mail the phone to them, they cannot repair customized devices just issue something like a refund
Have had three VS980 since Nov. 2013 ... One (100% stock) starts to develop some bad spots lately, generally in the "D" and "X" area.
Touching them registers different keys ("X" becomes "C" or "V" or "VC" ...). A factory-reset didnot help.
LG's repair-request webpage is crooked: entry fields are messed up, click "submit" just doesn't give any confirmation & just kicks out
to the beginning again.
Has anyone done RMA with LG ? Your experience, please. Thanks.
Send it in for a warranty replacement
I took mine to the verizon store, and after talking to them, and then some hassle on the phone, it sounds like they are going to overnight me a new phone, that I should be getting tomorrow. No extra warranty or insurance purchased through verizon just the standard 1yr mfr warranty and a factory reset before I went into the store
Verizon replaces phone without problem ...
The phone is 7+ month old ... no insurance ...
Call customer service (800-922-0204) got transferred to Tech (866-892-7957), on-hold awhile.
Easy replacement on the way (overnight $12.99, 2-day $6.99, 3-4 day is free). Free return label.
We have been with Verizon for 10+ yrs.
Thanks everyone.
Careful with verizon replacements, I had 5 consecutive bad phones in the service. Finally ended up just sending the certified phone from verizon to lg to be repaired. Check it carefully when you get it.
Nextcue said:
Careful with verizon replacements, I had 5 consecutive bad phones in the service. Finally ended up just sending the certified phone from verizon to lg to be repaired. Check it carefully when you get it.
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VZW CLNRs are garbage! I had 2 G2 replacements from Verizon and both had issues . Device #1 had 4-5 3-4 inch scratches on the screen that went back right away and my 2nd one had dead pixels in a more annoying location vs the phone I was trying to replace. Moral of the story is Verizon has bad replacements so I gave up.
I had a screen defect on my vzw G2 also - had an unresponsive band near the top of the screen (which I think is actually not too rare on this phone), sent it in for a warranty replacement and so far have had no issues with the new one (3 months). Now, reverting that phone back to stock so I could send it in under warranty was not fun, especially with an impaired touchscreen...
takethecake said:
I had a screen defect on my vzw G2 also - had an unresponsive band near the top of the screen (which I think is actually not too rare on this phone), sent it in for a warranty replacement and so far have had no issues with the new one (3 months). Now, reverting that phone back to stock so I could send it in under warranty was not fun, especially with an impaired touchscreen...
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+1 with the narrow band near the top. Reverted to stock yesterday, replacement here tomorrow.
Sent from my VS980 4G using Tapatalk
Do I need to return to stock for an insurance replacement of LG G2 by Asurion?
I'm going to be returning my G2 for the right side lines issue. I have to do it thru Asurion as I have no warranty on the phone. When sending back for a warranty claim, I can understand reverting to stock, but what about for an insurance claim? As far as they're concerned, they replace the phone if you drop and break it, so why would they care whether it's rooted?
mdeevee said:
I'm going to be returning my G2 for the right side lines issue. I have to do it thru Asurion as I have no warranty on the phone. When sending back for a warranty claim, I can understand reverting to stock, but what about for an insurance claim? As far as they're concerned, they replace the phone if you drop and break it, so why would they care whether it's rooted?
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Have you checked with Verizon to see if it's still under it's one year manufacturer's warranty? I believe it's one year from the time the phone was first activated. I got mine used on swappa in February, got the line issue last month, still got it replaced for free.
The camera lens on my Turbo has completely shattered, and I have no idea how that happened. The more popular phones have cheap lens replacements available, but I can't seem to find one anywhere for the Turbo. I might be needing to send it in to Moto for repair (at $125). I'm wondering if anybody has been able to completely revert back to stock from Mofo root and have the software status show as unmodified. I know that when sending it in they frown upon modified status.
it is impossible to claim modified software had jack to do with the lens. it is too much of a legal liability to claim such baderdash. if the lens failed (physically broke as you say), it is completely detatched from software. mind you, replacing it outside of moto would void your warranty just the same, so perhaps the fact that you couldnt find a part is a good thing.
personally, I have never received a device I sent in for repair back. i think the "repair center" is a mythical creature that is one or two people that decide to send replecement devices.
maybe its just me. back up all your stuff. there is a good chance you wont see that device again. it will always show 0/1 at the bottom of recovery (modified/been modified). again, they cannot claim one had crap to do with the other.
Yes!
See the post from Harry44 here:
http://forum.xda-developers.com/showpost.php?p=60714980&postcount=16
It worked for me.
Software modifications are one of the things listed that will void your warranty, however if you are paying $125 for Moto to repair, that is already what they charge for "out of warranty" repairs, so it doesn't matter.
Although it can be changed back to saying "official", the QE counter will still show 0/1, which indicates it is not currently rooted, but was rooted in the past. I just sent back a Turbo with a cracked screen. I will have to see if they decline it.
Of course cracked screens are covered under Verizon, not under Moto warranty, so it all depends on if Verizon will reject it or not
PittAussie said:
See the post from Harry44 here:
http://forum.xda-developers.com/showpost.php?p=60714980&postcount=16
It worked for me.
Software modifications are one of the things listed that will void your warranty, however if you are paying $125 for Moto to repair, that is already what they charge for "out of warranty" repairs, so it doesn't matter.
Although it can be changed back to saying "official", the QE counter will still show 0/1, which indicates it is not currently rooted, but was rooted in the past. I just sent back a Turbo with a cracked screen. I will have to see if they decline it.
Of course cracked screens are covered under Verizon, not under Moto warranty, so it all depends on if Verizon will reject it or not
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Verizon wouldn't cover my broken screen because I had the Best Buy blue version. I sent mine back to Motorola with a 0/1 counter and they replaced it without fuss. However, they did send me a black ballistic nylon back because they didn't have the blue.
I've only been using my Moto X for a month and so far I've been delighted with it, except its battery, but the power button is now stuck and can't be pressed. It happened earlier already but a quick blow and cleaning the side of the button with my nails returned it to usual. Issue has now returned and can't get it to turn off...
Any suggestions that don't involve a Motorola service center would be helpful, as the nearest one is quite far away. Thanks!
AB__CD said:
I've only been using my Moto X for a month and so far I've been delighted with it, except its battery, but the power button is now stuck and can't be pressed. It happened earlier already but a quick blow and cleaning the side of the button with my nails returned it to usual. Issue has now returned and can't get it to turn off...
Any suggestions that don't involve a Motorola service center would be helpful, as the nearest one is quite far away. Thanks!
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Can't you return through the mail?
JulesJam said:
Can't you return through the mail?
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No, I don't love in the US, and I'm not too familiar on the return process, but I'll call up Motorola when they open. In the meantime I'm using Moto Display to unlock and knock lock to lock the screen, so it's not unusable, but it's definitely annoying.
AB__CD said:
No, I don't love in the US, and I'm not too familiar on the return process, but I'll call up Motorola when they open. In the meantime I'm using Moto Display to unlock and knock lock to lock the screen, so it's not unusable, but it's definitely annoying.
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There is an ifixit if you want to try to fix it yourself. It looks like you would have to take off the back and remove some screws.
https://d3nevzfk7ii3be.cloudfront.net/igi/UZpRkuLMdiWRZSvQ.medium
https://www.ifixit.com/Teardown/Motorola+Moto+X+2nd+Generation+Teardown/40630
JulesJam said:
There is an ifixit if you want to try to fix it yourself. It looks like you would have to take off the back and remove some screws.
https://d3nevzfk7ii3be.cloudfront.net/igi/UZpRkuLMdiWRZSvQ.medium
https://www.ifixit.com/Teardown/Motorola+Moto+X+2nd+Generation+Teardown/40630
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Nah I'd rather just send it in to Motorola as not to break the warranty, but anyone know if Motorola will refund or replace the phone? I bought it through a third party retailer and still have the receipt, but I seriously doubt the store will take it back as it states on the receipt "all sales are final".
AB__CD said:
Nah I'd rather just send it in to Motorola as not to break the warranty, but anyone know if Motorola will refund or replace the phone? I bought it through a third party retailer and still have the receipt, but I seriously doubt the store will take it back as it states on the receipt "all sales are final".
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You will get a warranty replacement. If it was not customized, you will get a refurb.
JulesJam said:
You will get a warranty replacement. If it was not customized, you will get a refurb.
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Even outside the US? Mine is a plain black Moto X, not customized in any way.
AB__CD said:
Even outside the US? Mine is a plain black Moto X, not customized in any way.
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I really only know how it works in the US - here they just mail you out a refurb if the device was not customized. You can do it 1 of 2 ways. Either advanced replacement where you give a credit card and they charge you for the replacement device until they receive the defective device back or regular where you mail in the defective device first and then they mail out the replacement device once they receive the defective device.
As you bought from a retailer, it is their responsibility.
"All sales are final" does not absolve them from that.
vetteran said:
As you bought from a retailer, it is their responsibility.
"All sales are final" does not absolve them from that.
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Ok then I'll go there and see what they can do. Thanks for the responses, guys!