Database Develop

T-Mobile G1 Warranty question

If this has been discussed, please pardon me.
If i purchased the G1 a few months ago, does it come with a 1 year warranty by default or was an insurance necessary?
I was told the latter by a friend of mine, but he seems to be a total newb at his g1, i cant trust him.

1yr through HTC, which TMo honors, I believe.
-bZj

So if i call t-mobile and say.. I restarted my phone and an update notification came up, applied the update and phone didn't boot, would i get a replacement? I'm not a big fan of scratches and dents.

wddglr said:
So if i call t-mobile and say.. I restarted my phone and an update notification came up, applied the update and phone didn't boot, would i get a replacement? I'm not a big fan of scratches and dents.
Click to expand...
Click to collapse
If you bought this phone through T-Mobile, then yes. This is commonly what people do when they have bricked their phone--I'm assuming you have.
Remember kids, it's Radio first then SPL!

And I would have to send the "bricked" phone back?

Comes with the warranty, but that only covers a faulty phone or parts I believe. With insurance you could purposely smash it with a hammer and it would be covered, after a deductible of course.

wddglr said:
And I would have to send the "bricked" phone back?
Click to expand...
Click to collapse
Well, duh. If they let you keep it every customer would call and say they had a broken phone just so they could get another one for free!
You will be sent what is called a 'shell' which is just the phone; No battery, back cover, sdcard, anything.
You replace your borked phone and ship them back the bricked 'shell'.
Why not call them now? Pop your fraudulently-bricked-phone-returned-under-warranty cherry.

GenericNode said:
Why not call them now? Pop your fraudulently-bricked-phone-returned-under-warranty cherry.
Click to expand...
Click to collapse
LOL if I do call and have them send me the shell, I'll probably brick the thing on purpose.
Thanks all.

Can i take my G1(ebay) to tmobile for repair?

These buttons dont function:
-Home
-Menu button(not the one on keyboard the big one)
-Back key
-Call button
I need these buttons to gain root acess and flash new roms.Also i cant boot the phone without the charger plugged in, but the battery holds a charge though(strange right).Does anyone know if tmobile would repair it since i got it from ebay.Wifi says unable to start and bluetooth says the same thing,trackball doesnt even move so i need it for restarting after loading a new dreaimg.nbh .

Does Tmobile do repairs for phone not purshased from them?
Anyone?

Why would they?
You will have to send it to HTC i imagine.

vixsandlee said:
Why would they?
You will have to send it to HTC i imagine.
Click to expand...
Click to collapse
Thnks ill try to take it apart and replace the parts.

Send it to HTC, include a 13.95 triage fee, and they will send you a replacement. It is still covered under their warranty until 22 october.

knowfear said:
Send it to HTC, include a 13.95 triage fee, and they will send you a replacement. It is still covered under their warranty until 22 october.
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Click to collapse
im not the origional owner so do i need receipts,proof of purchase,etc?

Ace42 said:
im not the origional owner so do i need receipts,proof of purchase,etc?
Click to expand...
Click to collapse
nope. the phone is under warranty until 22 oct regardless of who bought it.

knowfear said:
nope. the phone is under warranty until 22 oct regardless of who bought it.
Click to expand...
Click to collapse
so i just call their support line? ive never done a replacement.

didn't you just get that phone like a day ago, send that **** back to the seller, he ripped your ass off and it will take more to fix it

gridlock32404 said:
didn't you just get that phone like a day ago, send that **** back to the seller, he ripped your ass off and it will take more to fix it
Click to expand...
Click to collapse
I cant even get in contact with the seller though.The item was listed as working but with scratches.Looks like i got the raw end of the deal

post a fraud alot with ebay, there are things that you can do but you only have so long to do it

Ya and file a claim with paypal if you used them

I think everything you buy on ebay nowadays MUST be bought using paypal. Both have gone to the toilet since ebay bought out paypal a few years ago.

T-Mobile won't do it since they didn't sell it to you
(and T-Mo doesn't do repairs, just warranty exchanges)
Give HTC's Repair and Support a ring at 1.888.356.2375.

Could use the good old "blame it on an OTA update" method. I know they will exchange it then. Doesn't matter who bought it, their update would be the cause so they will replace it.. Just the other day a friend of mine's ex gave him a scuffed up G1 with a cracked screen and it was bricked. He called them up and blamed Donut. They sent him out a new one. Said he would have to pay $100 for the broke screen, but not until the old one got sent back and they noted it. So if you don't care about being honest with them, this is the quickest way to get a new one. Otherwise send it to HTC.

Tmo will send you a new/ refurbished one if you have insurance on it.. Just say you got it as a gift and whoever got it for you, got it for the wholesale price.. I got mine from craigslist and it was a lil banged up and accidentally bricked it but I called and said I turned it off to charge it and when I turned it on it was stuck on the G1 screen. Since I had the insurance they sent me a new one.

Motorola's Replacement Policy

Hey I have a quick question! If I break my Stock white VZW screen will they send me a new white one or just give me credit for a Moto maker one?
Sent from my XT1060

I don't think they'll do either. You'll have to send it in for repair, and most likely, pay for it.

Abear10 said:
Hey I have a quick question! If I break my Stock white VZW screen will they send me a new white one or just give me credit for a Moto maker one?
Sent from my XT1060
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Click to collapse
This was from a recent chat with Motorola, I doubt it's true though lol. But you should check the warranty Terms and conditions to be sure. I wouldn't dismiss it unless you find proof it's not true and also don't count on it!
Ester: Actually, Ivan, the customized Moto X that you have right now has a better warranty than the black/white Developer Editions.
Ivan Perez: I places my order number above, and really? can you explain why please?
Ester: Because if something happens to your phone or your phone gets broken, regardless if its physical or liquid damage, since it is a customized Moto X, we will replace your phone free of charge.
Ester: This covers your phone for 1 year.
Ester: While for developer's edition, if something happens to your phone, we can only offer repair for your phone. And if there is physical or liquid damage, it will void the warranty so you have to pay for the repair.
Ivan Perez: So you mean my phone is covered by all accidents, like if it drops in water or cracked screen I can just contact Motorola and get a replacement?
Ester: Yes, as long as it is within the 1 year warranty period. Sounds great, doesn't it?
Ester: Because here in Motorola, we want to keep our customers happy.
Click to expand...
Click to collapse

Moto replacing my broken screen for free!

Isn't that because of the extra MotoWarranty that was an option? Or is this truly true?

AT&T Warranty Replacement Condition

For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.

thatpimp007 said:
For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.
Click to expand...
Click to collapse
I've received replacements device's a few times. Every time I received one its in mint condition. I never saw even the tiniest of scratches anywhere on the device. You should definitely call the warranty department and let them know you want another device and explain to them why you are making the request.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

Yep I just got a Galaxy S 4 Active warranty refurb. It looks brand new.
That reminds me, I need to mail the old one off.

thatpimp007 said:
For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.
Click to expand...
Click to collapse
Flawless condition. However, I only received the main phone: no battery, back or stylus. (I'm assuming that's normal)

thatpimp007 said:
For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.
Click to expand...
Click to collapse
My replacement was brand new. It came in a sealed box and the phone had the plastic on it and everything. I don't know if you have a deductible, but mine was $200 and for $200 I'd better get a brand new phone...
I loved the feeling and sound of pulling the screen protector off of a new phone.

I got 2 replacements phones the first one was in a box and in immaculate condition but had an issue with ram partition, they sent me a second phone that was wrapped up in plastic and had a couple of fine scratches on the screen.
Sent from my SM-G900A using XDA Premium 4 mobile app

Refurbished phones should typically be in like-new condition. There should not be any scratches on it. Return it.

Thanks everyone. That's what I pretty much figured.
Called AT&T and complained. Another refurbished one is in the mail. Hopefully this one is in better condition.

Has anybody been able to successfully get a replacement with a phone that was rooted by towelroot?

redh0rse said:
Has anybody been able to successfully get a replacement with a phone that was rooted by towelroot?
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Click to collapse
Yes, I was able to root my replacement phone using TowelRoot and also install SS, just to make sure.
I'll have to Odin back to stock though before I send it back for the other replacement without scratches.

thatpimp007 said:
Yes, I was able to root my replacement phone using TowelRoot and also install SS, just to make sure.
I'll have to Odin back to stock though before I send it back for the other replacement without scratches.
Click to expand...
Click to collapse
How do you plan on using odin to revert back to stock?

440bro said:
How do you plan on using odin to revert back to stock?
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Click to collapse
I could be wrong but I believe you can use @designgears one-click method:
http://forum.xda-developers.com/showthread.php?t=2619941
Or worst case scenario, just take it to Best Buy Samsung Center and have them do restore the phone for you.

thatpimp007 said:
I could be wrong but I believe you can use @designgears one-click method:
http://forum.xda-developers.com/showthread.php?t=2619941
Or worst case scenario, just take it to Best Buy Samsung Center and have them do restore the phone for you.
Click to expand...
Click to collapse
The link you posted is to the leaked software ending with MLG. That is not official software and if any warranty department checks this you would instantly be voided.
Best buy would be your only hope.

440bro said:
The link you posted is to the leaked software ending with MLG. That is not official software and if any warranty department checks this you would instantly be voided.
Best buy would be your only hope.
Click to expand...
Click to collapse
Good catch. Is there another way to revert to stock before sending back in?

thatpimp007 said:
Good catch. Is there another way to revert to stock before sending back in?
Click to expand...
Click to collapse
You can restore your nandroid backup to the stock slot. Remove any apps requiring root access. Remove safestrap, then un-root.

thatpimp007 said:
Or worst case scenario, just take it to Best Buy Samsung Center and have them do restore the phone for you.
Click to expand...
Click to collapse
I spoke to my local Best Buy store associate yesterday and he said they'll do it if the phone was purchased there.
Sent from my SGH-T999 using xda premium
Went to the Bestbuy store and the Samsung reps helped me reflash to the stock firmware. No questions asked. I handed her the phone and she plugged it to her pc and flashed it without checking anything on my phone. Flashed only took like 5 minutes. I'm back to stock.

redh0rse said:
I spoke to my local Best Buy store associate yesterday and he said they'll do it if the phone was purchased there.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
I've had a phone restored to stock by Best Buy before that wasn't purchase there.
I don't think they have a set policy. It just depends who you talk to and if they are cool or not.

redh0rse said:
Has anybody been able to successfully get a replacement with a phone that was rooted by towelroot?
Click to expand...
Click to collapse
I actually just bought a brand spanking new note 3 for my son and it had mj5. What was the luck of that.
Sent from my SM-N900A using XDA Free mobile app

had my note 2 replaced and the replacement phone was not up to par for me. so i called and complained that my phone i was sending them was in better shape than the replacement. they said they would make sure i get a nice one. the 2nd one they sent me looked like a brand new phone. all the stickers on it and not a single mark anywhere, dont settle for crap that they send you. make sure you like it or keep sending them back

Beware of purchasing the SM-N9600 model for US use

Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.

@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!

A_H_E said:
@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!
Click to expand...
Click to collapse
Thanks for the reply! Yeah, that's what I have been contemplating doing as far as the selling as is part. It is 100% in perfect condition besides the new screen issue. I guess I could at least get 4-500 toward a new device (this time with squaretrade).
I sent Samsung of Hong Kong an email about it, so I'll report back if they respond.
I used the Amazon credit card on it. Is anyone familiar with the warranty on those?

Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.

Seeing as you have purchased a grey import. You would have to contact the retailer, who sold you the device and ask them to repair it.
You should be able to find a 3rd party repair shop, that will replace the display for you, if you look around hard enough. Personally I would contact the retailer and get them to fix it. As they are obligated to repair or replace any faulty products sold.
I wouldn't bother contacting Samsung Hong Kong as it would cost quite a bit to get your device repaired by them.

A_H_E said:
Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.
Click to expand...
Click to collapse
Thank you so much for the additional info. I'll definitely check this out and report back.

*Update*
I heard back from the email to the CEO of HK Samsung. He stated that a representative will be getting in touch with me soon. Hopefully that is the case.

I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk

oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk
Click to expand...
Click to collapse
@jal3223
Yes, please do keep us updated. We can use your experience as a reference for others experiencing similar issues.

oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Click to expand...
Click to collapse
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine

jal3223 said:
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine
Click to expand...
Click to collapse
Yeah they have some issues with the screens. I have had/seen a ton of these and they have had from screen crackling issues on press, screen burn in or discoloration. I am shocked Samsung won't fix it though even if you pay for it! That is why I dumped all my notes and went the s10+ route for now. Hope to get a pixel 4 and a note 10 when they come out. Have been very disappointed with the fingerprint sensor so far though on the s10+

jal3223 said:
Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.
Click to expand...
Click to collapse
Try Louis Rossmann. He fixes everything. Lol
Just a quick Google search will drop you at his website. The dude is a very honest genius.

OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Click to expand...
Click to collapse
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.

jal3223 said:
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.
Click to expand...
Click to collapse
Did you find out cost to ship and repair it from the region that the device originated from, HK?
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
Did you find out cost to ship and repair it from the region that the device originated from, HK?
Click to expand...
Click to collapse
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.

jal3223 said:
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.
Click to expand...
Click to collapse
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?

N1NJATH3ORY said:
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?
Click to expand...
Click to collapse
I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.

jal3223 said:
I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.
Click to expand...
Click to collapse
They should allow it! And Good Luck!

I have posted in the Samsung forums on this issue. Come check it out and share please.
https://us.community.samsung.com/t5/Note-9/Screen-Hardware-fault-becoming-more-common-Samsung-refusing-to/m-p/513325#M9187