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I am sending my nexus one back to google and wanted to make sure i unroot the phone so that there are not issue in the returning process.
Can someone guide me to the tutorial how can i do that
vikramdhani said:
I am sending my nexus one back to google and wanted to make sure i unroot the phone so that there are not issue in the returning process.
Can someone guide me to the tutorial how can i do that
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If I gave some effort I'd find that facepalm picture.
Why do n00bs root their phone?!?!?! JESUS!
Maybe you should have researched what you were going to get yourself into before you rooted your device, there is no way to complete 'unroot' the phone at all. I don't believe google will have the ability to flash the firmware that allows it to go back to stock, so if they're 'nice' they'll have to send it to HTC.
You're **** out of luck, next time research and now you'll have to enjoy your Nexus One. Might I ask, why don't you like it anymore?
wesbalmer said:
If I gave some effort I'd find that facepalm picture.
Why do n00bs root their phone?!?!?! JESUS!
Maybe you should have researched what you were going to get yourself into before you rooted your device, there is no way to complete 'unroot' the phone at all. I don't believe google will have the ability to flash the firmware that allows it to go back to stock, so if they're 'nice' they'll have to send it to HTC.
You're **** out of luck, next time research and now you'll have to enjoy your Nexus One. Might I ask, why don't you like it anymore?
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Thanks but i need to know why you are saying like that ? I want to return it because i like my other phone better than this one
So r u sure there is no way i will be able to return the phone to google ?
You can't unroot the phone
S_Dot said:
You can't unroot the phone
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If i dont unroot = No Return ?
vikramdhani said:
If i dont unroot = No Return ?
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You have completely undoubtedly altered the phone beyond typical repair by Google's end, they will need to invest money in order to have HTC relock the phone. There is no way to 'relock' your bootloader, which is where you voided your warranty. I would not waste their time or your own money in trying to send the phone back rooted in order to obtain a refund
wesbalmer said:
You have completely undoubtedly altered the phone beyond typical repair by Google's end, they will need to invest money in order to have HTC relock the phone. There is no way to 'relock' your bootloader, which is where you voided your warranty. I would not waste their time or your own money in trying to send the phone back rooted in order to obtain a refund
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The only recourse is to keep it or sell it.
Thanks guys and you have been great help by explaining me in detail i will keep the phone and return the other one in that case guess N1 will be my best friend now
Question my phone is rooted i dropped it the lcd screen is cracked so i paid for asurion to send a replacement phone $130 i hope because my phone is rooted they dont give me an issue i dont think me rooting my phone has anything todo with the insurance fee i pay every month please elaborate if u can!
Might as well try and return it. Wouldn't hurt to see if they accept it.
geech_ said:
Question my phone is rooted i dropped it the lcd screen is cracked so i paid for asurion to send a replacement phone $130 i hope because my phone is rooted they dont give me an issue i dont think me rooting my phone has anything todo with the insurance fee i pay every month please elaborate if u can!
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You're getting a new phone for the $130 deductible... and you don't send your broken one in. You keep it too... Hold on to it and see if you can get a replacement LCD to fix it and sell it later.
uansari1 said:
You're getting a new phone for the $130 deductible... and you don't send your broken one in. You keep it too... Hold on to it and see if you can get a replacement LCD to fix it and sell it later.
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Really? I was under the impression you had to send it in by the way the Tmob rep explained it. I've been wondering about that for a while, how it would work in case of theft or something like that. Good information to know
I just purchased a used 701 and it is currently running stock rom, but I would like to know if it has been previous unlocked. Is there any way to tell?
Thanks in advance.
pruah said:
I just purchased a used 701 and it is currently running stock rom, but I would like to know if it has been previous unlocked. Is there any way to tell?
Thanks in advance.
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When you boot it from powered off it says device unlocked in the top left corner of the first boot screen. Unlocking is a one way ticket on these devices. Once unlocked you CANNOT relock it.
Thank you
sbdags said:
When you boot it from powered off it says device unlocked in the top left corner of the first boot screen. Unlocking is a one way ticket on these devices. Once unlocked you CANNOT relock it.
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THANK YOU... I bought it used and now it is having hardware issues. I didn't know if I could even try to send it in for warranty work, now I can try
pruah said:
THANK YOU... I bought it used and now it is having hardware issues. I didn't know if I could even try to send it in for warranty work, now I can try
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I bought one unlocked on eBay.Right out of the box the touch screen was almost completely unresponsive. I opened a chat session on the Asus web site, told the rep what was wrong and specified that the tablet was unlocked. He asked me to reset it one more time, and when that didn't work he said that it was under warranty and gave me an RMA. Two days after they received it their web site said it was repaired and I had a FedEx tracking number, and now it's on the way back. So far it's been an excellent customer service experience. I can't speak for every circumstance but I'm impressed with them. (I don't work for them or have any affiliation of any kind.)
This was in the U.S. Based on my anecdotal experience I'd recommend being up front that it's unlocked (they know anyway) and be extra friendly and polite, both in the chat and on the form you fill out. I'll post back on Thursday when it comes back.
In case it's of interest to anyone in a similar situation, I got my tablet back yesterday in perfect working condition, still unlocked. When something is done well I like to encourage it by pointing it out. The service was fast and friendly and no issue was made of the tablet being unlocked. I had to decide whether to RMA it or return it to the eBay seller, and I really didn't want to make the seller deal with it since it was working when they sent it to me. (Good ratings - I trust them.) It worked out well for everyone.
Hi have chance to buy cheap nexus 6 which ask for Google account
So I think phone is lock, is any chance to pass this or install other ROM etc.
Best Regards
blackangel82 said:
Hi have chance to buy cheap nexus 6 which ask for Google account
So I think phone is lock, is any chance to pass this or install other ROM etc.
Best Regards
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Can you flash userdata.img in fastboot or data factory reset in recovery and try again?
blackangel82 said:
Hi have chance to buy cheap nexus 6 which ask for Google account
So I think phone is lock, is any chance to pass this or install other ROM etc.
Best Regards
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So your buying a stolen/lost nexus 6. Awesome.
Best thing is download a tool kit, and just flash the stock firmware. You'll be set then.
blackangel82 said:
Hi have chance to buy cheap nexus 6 which ask for Google account
So I think phone is lock, is any chance to pass this or install other ROM etc.
Best Regards
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Chances are, no. You will not be able to do anything with it, without the Google account password it's asking for. This is a new security feature of 5.1. It could be that the seller forgot to remove their account information or that the device has been lost or stolen. Contact the seller.
I think seller was try restore etc. And now reselling on ebay, so is no chance to use a phone anymore ?
blackangel82 said:
I think seller was try restore etc. And now reselling on ebay, so is no chance to use a phone anymore ?
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If the device is on 5.1, no, not without access to that password.
I think is 5.1 but is the eBay auction number 171768427083
blackangel82 said:
I think is 5.1 but is the eBay auction number 171768427083
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If you haven't purchased it yet, don't. My best advice.
No not jet I was just wondering is any chance to use as phone.
Thanks guys for advice
Best Regards
Yesterday I bought a Note 5 from a guy including the original package and the receipt. I realised that it has this Device Protection triggered (the new feature on lollipop which locks the phone when the phone is factory reset while still having the lock screen enabled and requires the original owner to log in with his google account). I asked him to meet me again for him to log in which he refused as he thinks it is unnecessary and now he is not responding since. So I'm just stuck here with the brand new locked device. Anyone know what I can do? Can it be unlocked via warranty as I have the original receipt? Thanks
cwr4024 said:
Can it be unlocked via warranty as I have the original receipt? Thanks
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Contact Samsung to find out. Warranties and laws regarding them are different in every country. I don't think anyone here will be able (or willing) to help. We have no way to know if you paid for the device, paid for a stolen device, or stole it yourself. (I'm not accusing you of anything - just pointing out that folks here on xda developers have no way to know.)
Good luck.
garyd9 said:
Contact Samsung to find out. Warranties and laws regarding them are different in every country. I don't think anyone here will be able (or willing) to help. We have no way to know if you paid for the device, paid for a stolen device, or stole it yourself. (I'm not accusing you of anything - just pointing out that folks here on xda developers have no way to know.)
Good luck.
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Nono I totally understand! I will provide photos of the ad/conversation/receipt anything if i need haha
I did call Samsung/google yesterday but they were not too sure and just suggested to send it - which makes me a bit worried that if it cannot get it done which can be a waste of money and time.. oh well!
I'm posting to see if anyone went through the same situation!
Thanks for your reply!!!
cwr4024 said:
Nono I totally understand! I will provide photos of the ad/conversation/receipt anything if i need haha
I did call Samsung/google yesterday but they were not too sure and just suggested to send it - which makes me a bit worried that if it cannot get it done which can be a waste of money and time.. oh well!
I'm posting to see if anyone went through the same situation!
Thanks for your reply!!!
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Samsung won't be able to do anything about it. They have nothing to do with Android's device protection. Google support is probably your only solution, and you'll need to keep at it until you get directed towards somebody who does know. I'm not sure they'll be able to help you, but apart from convincing the guy you bought it from to meet again, it's all you can do.
Honestly, you'll probably have an easier time convincing the guy to unlock it than convincing Google support you actually purchased the phone.
cwr4024 said:
Yesterday I bought a Note 5 from a guy including the original package and the receipt. I realised that it has this Device Protection triggered (the new feature on lollipop which locks the phone when the phone is factory reset while still having the lock screen enabled and requires the original owner to log in with his google account). I asked him to meet me again for him to log in which he refused as he thinks it is unnecessary and now he is not responding since. So I'm just stuck here with the brand new locked device. Anyone know what I can do? Can it be unlocked via warranty as I have the original receipt? Thanks
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hi,
just a few pointers to consider....original receipt?
from Samsung or cellphone shop /provider
or from person you bought it from ... or who ?
Why don't you approach them.. for assistance ?
Another point, that warranty that you got, is it "transferable"...? to a 3rd party.(in your case)
In my country and my experience you get very few companies. /shops that would accept /honor, warranty if sold to 3rd-party?.(resold on the sidelines)
I found that even when a customer bought device cash, the company (seller) normally has some record of the original customer and in some cases you have to register device to be entitled to be covered re warranty. It might be different where you are.. i don't know.. i mention it in my post that you can consider it. If not applicable, plse ignore above.
good luck
Hey guys!! Thanks for the replys
After going thru all the possible places (Samsung, google, retail shop the phone was bought from), the only answer is to reach the seller no matter what...
I nagged my seller and explained every single part of the problem and then he finally decided to meet me and log in for me which he did!
However, I seriously feel that Google has to do somethimg about this device protection. For example, allowing the seller to generate one time code for the buyer to log in when they can't meet and don't want to dhare the password, or something that seller can disable this on a computer.. just something.
Well I hope my case gave you some heads up
When selling/buying an Android higher than 5.1, always check the device protection.
If youre a seller, factory reset after disabling the lock screen!
Cheers guys
How did you buy it and pay for it? eBay and Paypal, then just raise a dispute. The £500 or so blocked funds on his account should wake him up. At least it's sorted now.
Hi.I was a newbie nexus 6 user but accidently,my phone died.Now when i try to boot my phone,it boots into bootloader mode.In the bootloader logs,it says failed to validate system image.When i try to boot to recovery,it gives the same error(i see when i look bootloader logs.)The phone is also in locked state.When i try fastboot oem unlock,it says me to allow oem unlock in the developer options.And also i tried fastboot -w(format userdata and cache),and then fastboot oem unlock,still same reaction.In this situation,anyway to get my phone back?If is there anyway to allow me oem unlock,then i can achieve.I hope,the only option isn't rma .I am able to use some fastboot commands can not the fastboot flash commands because the phone is in locked state.
I don't understand why google make this new option in dev options,it is really weird.That made me stuck looking my phone sadly,and get back my nexus 4 using.Glad nexus 4 is still perfect stable
Sorry for my poor english,i hope you all understand my problem.
ardaalisahin said:
Hi.I was a newbie nexus 6 user but accidently,my phone died.Now when i try to boot my phone,it boots into bootloader mode.In the bootloader logs,it says failed to validate system image.When i try to boot to recovery,it gives the same error(i see when i look bootloader logs.)The phone is also in locked state.When i try fastboot oem unlock,it says me to allow oem unlock in the developer options.And also i tried fastboot -w(format userdata and cache),and then fastboot oem unlock,still same reaction.In this situation,anyway to get my phone back?If is there anyway to allow me oem unlock,then i can achieve.I hope,the only option isn't rma .I am able to use some fastboot commands can not the fastboot flash commands because the phone is in locked state.
I don't understand why google make this new option in dev options,it is really weird.That made me stuck looking my phone sadly,and get back my nexus 4 using.Glad nexus 4 is still perfect stable
Sorry for my poor english,i hope you all understand my problem.
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If your bootloader is locked and enable OEM unlock is not enabled and you don`t have a custom recovery i`m afraid you`re device is bricked. There is nothing you can do to get it running again afaik and you need to send it in for repair
gee2012 said:
If your bootloader is locked and enable OEM unlock is not enabled and you don`t have a custom recovery i`m afraid you`re device is bricked. There is nothing you can do to get it running again afaik and you need to send it in for repair
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I amnin Turkey and only via my friend,i am able to send it for repair.If i send it to motorola,will they send me a new one?Only 4-5 days i have used my nexus 6
How many days does this rma procedure(taking my repaired or new changed phone) take,do you have any experience?I have read some experiences about motorola repair service and i am not sure if they will really help me.
ardaalisahin said:
I amnin Turkey and only via my friend,i am able to send it for repair.If i send it to motorola,will they send me a new one?Only 4-5 days i have used my nexus 6
How many days does this rma procedure(taking my repaired or new changed phone) take,do you have any experience?I have read some experiences about motorola repair service and i am not sure if they will really help me.
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I think this should be covered under warranty imo as the device is not unlocked and/or rooted. Its probably a software faillure of some kind unless you did maybe do something to the device?
gee2012 said:
I think this should be covered under warranty imo as the device is not unlocked and/or rooted. Its probably a software faillure of some kind unless you did maybe do something to the device?
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I will send it via my friend,i hope they would change it with a new one.Thanks for your reply.
Damn google,why do you need that option???
ardaalisahin said:
Damn google,why do you need that option???
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Imagine if you've lost or had your device stolen how easy it would be for the thief to wipe it and have a,"new "phone.
This is kind of a Solomon's decision now, isn't it? Better to kill the phone than the other person use it?
Sent from my Nexus 6 running cyosp using Tapatalk
Hi again,i have looked for the rma process and in the program choosing page,it says for advanced exchange premium fee 0$,so it means nothing will be hold on my credit card?Anyone has experience?I didn't see anything about 500$ hold in the description.Also,should i send it all the things in the box(charger,cable and documents),or only the phone?Do they send new one or used refurbished one?It says like new one so i ask.
I have some experience with returning Nexus devices to Google (not Motorola themselves).
The first was my Nexus 6, which developed the known back-peeling problem. Google sent me a brand new one with a return label for the faulty one, and didn't charge anything, though of course if the faulty one hadn't arrived they would have.
The other was my Nexus 5, which ran out of battery at one point and afterwards nothing I could do would make the radio work - and a phone with a broken radio isn't a phone. Again, despite it being nominally out of warranty (at 18 months) Google sent me a refurbished one with a return label for the broken one, and the refurbished device was totally indistinguishable from a brand-new one.
In both cases they wanted only the phone, not the peripherals, and I was never without a phone.
So regardless of whether they send you a new or refurbished one, as long as they don't charge you I reckon you'll be happy.
dahawthorne said:
I have some experience with returning Nexus devices to Google (not Motorola themselves).
The first was my Nexus 6, which developed the known back-peeling problem. Google sent me a brand new one with a return label for the faulty one, and didn't charge anything, though of course if the faulty one hadn't arrived they would have.
The other was my Nexus 5, which ran out of battery at one point and afterwards nothing I could do would make the radio work - and a phone with a broken radio isn't a phone. Again, despite it being nominally out of warranty (at 18 months) Google sent me a refurbished one with a return label for the broken one, and the refurbished device was totally indistinguishable from a brand-new one.
In both cases they wanted only the phone, not the peripherals, and I was never without a phone.
So regardless of whether they send you a new or refurbished one, as long as they don't charge you I reckon you'll be happy.
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Mine is from amazon,black friday 199$ deal.Do i have to send it motorola or google also accept it?
ardaalisahin said:
Mine is from amazon,black friday 199$ deal.Do i have to send it motorola or google also accept it?
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Contact Amazon first, maybe they`ll send you a new one. Else try Motorola, you can only deal with Google if you bought the phone from the Play Store.
Your contract is with the company you bought it from - Amazon. They're usually pretty good about returns, though they will wonder (as I do) how you managed to brick it. You haven't really explained that. "Accidentally my phone died"? What was the accident?
If i can find motorola signed img's,it can allow me to flash even it's locked state.I have tried google's stock img's,but only able to doengrade the bootloader,the sgstem img gave error when flashing.Also i have tried verizon image with xml.zip(https://www.google.com.tr/url?sa=t&..._Xelndmr_1g&sig2=xy09mDye-bBE79mYp045ow),same error when flashing system.img.The error says preflash validation error,invalid signed image.Due to this errors,all is about finding signed image.The way works for moto e in the same situation,so it can work in nexus 6 too(http://techylab.com/1576/fix-bricked-moto-e/).Anybody help?
There is no Motorola-signed image available for this device. Since this is one of Google's Nexus line of phones, Motorola's only involvement is to provide the hardware. Google provides the firmware, which you presumably already have. The only good news I can give is that you also get Motorola's warranty with this device, and thus even if Amazon should give you a difficult time in asking for an exchange, Motorola should be able to help you.
dahawthorne said:
"Accidentally my phone died"? What was the accident?
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???
........................................
dahawthorne said:
???
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Accidentaly,i have deleted wrong partition(cid block) using qpst tool.(writing wrong number caused this,mmcblk0pxx)
I have this block's backup but nothing apliable in this situation.
So in other words, the phone didn't die. You killed it by trying to add LTE bands to the phone using QPST.
Assuming Amazon exchanges the device for another one, when you get the new device, don't use QPST on it!
Strephon Alkhalikoi said:
So in other words, the phone didn't die. You killed it by trying to add LTE bands to the phone using QPST.
Assuming Amazon exchanges the device for another one, when you get the new device, don't use QPST on it!
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Click to collapse
Or at least have you bootloader unlocked...
Strephon Alkhalikoi said:
So in other words, the phone didn't die. You killed it by trying to add LTE bands to the phone using QPST.
Assuming Amazon exchanges the device for another one, when you get the new device, don't use QPST on it!
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Click to collapse
Yes,i was trying to add lte bands,and that was my first and worst experience with qpst tool.I had an unlocked bootloader but after deleting cid block,it began showing locked.I sent my phone to the usa via my friend and will try motorola rma service.Hope will get my device repaired or another like new device.Don't know if they still have new one to send out.