I'm having trouble with the stock mail app...I have two Exchange ActiveSync accounts set up for push sync...sometimes the mail comes right away, sometimes it's a few minutes delay, and sometimes it just doesn't show up until I go into the app and pull down to refresh. Is this a known issue, or is there something I'm missing? I've set up EAS accounts for years on my phones, Android and BlackBerry, and it always just works, pushes in real time...this is the first time I've had these odd delays.
*New phone, just got it yesterday.
Just taking a guess here but try disabling "Queue background data" in "Power management" in Settings.
Sprkd1 said:
Just taking a guess here but try disabling "Queue background data" in "Power management" in Settings.
Click to expand...
Click to collapse
Thanks...I did see that that last night and I disabled it...but it hasn't made much of a difference, it's still hit and miss.
Related
I'm using the latest cm-10.1-20130730-UNOFFICIAL-tenderloin and it was freshly installed on a brand new touchpad (i had one sitting in a box for ages(
However, with everything working on it, i find that the notifications don't seem to work.
for eg, i don't get notifications when i get a new fb message or a google hangouts message.
i have to open the app and manually refresh it for it to get the new data.
any ideas on what i can do?
nismohks said:
I'm using the latest cm-10.1-20130730-UNOFFICIAL-tenderloin and it was freshly installed on a brand new touchpad (i had one sitting in a box for ages(
However, with everything working on it, i find that the notifications don't seem to work.
for eg, i don't get notifications when i get a new fb message or a google hangouts message.
i have to open the app and manually refresh it for it to get the new data.
any ideas on what i can do?
Click to expand...
Click to collapse
I would go into Settings and take a look at the Accounts. Verify sync is on for the accounts in question.
Could also go into the Apps area as well. I believe there is a show notifications box that you can check
for the two apps.
uncuthkid said:
I would go into Settings and take a look at the Accounts. Verify sync is on for the accounts in question.
Could also go into the Apps area as well. I believe there is a show notifications box that you can check
for the two apps.
Click to expand...
Click to collapse
show notifications is ticked on for both apps already.
it seems that when it's in the lock screen nothing comes through, but when i unlock it, i get a mass of notifications all at once.
almost seems like it's blocking data when the screen is locked but i can't find any power profiles etc to fix this...
any ideas?
nismohks said:
show notifications is ticked on for both apps already.
it seems that when it's in the lock screen nothing comes through, but when i unlock it, i get a mass of notifications all at once.
almost seems like it's blocking data when the screen is locked but i can't find any power profiles etc to fix this...
any ideas?
Click to expand...
Click to collapse
Alot of devices and ROMS will have Wifi turn off while sleeping to avoid battery drain.
Go into Advanced settings for Wi-fi and adjust the Keep Wi-Fi on during sleep setting.
Hey,
Just picked up a Note 3 through work, and have it connected via ActiveSync to my work's exchange server.
I used to have a GNEX with the same configuration, so I know this problem is due to the new device.
When I receive an email, and hit Reply All, it includes me on the response - but on my GNEX, this was never the issue, it would only reply to the other people in the email thread.
Does anyone know what the deal is with this? Am I missing a setting somewhere (I honestly don't know where everything is, with this ****ty TW layout).
Any help is appreciated.
dsac said:
Hey,
Just picked up a Note 3 through work, and have it connected via ActiveSync to my work's exchange server.
I used to have a GNEX with the same configuration, so I know this problem is due to the new device.
When I receive an email, and hit Reply All, it includes me on the response - but on my GNEX, this was never the issue, it would only reply to the other people in the email thread.
Does anyone know what the deal is with this? Am I missing a setting somewhere (I honestly don't know where everything is, with this ****ty TW layout).
Any help is appreciated.
Click to expand...
Click to collapse
You need to go into the email app and settings. Click on your email account you want to edit and look for it.
LuckyColdJohnson said:
You need to go into the email app and settings. Click on your email account you want to edit and look for it.
Click to expand...
Click to collapse
Yeah, been there, done that.
There's a "Make Reply-All the default" option, but that's about it.
2 attached files show the problem in action.
dsac said:
Yeah, been there, done that.
There's a "Make Reply-All the default" option, but that's about it.
2 attached files show the problem in action.
Click to expand...
Click to collapse
I can't find it as well. This is weird. When I hit the two arrows at the bottom (Reply to all)
It does not include me. You don't have that "Make Reply-All" checked right? If so, I would take that off.
When reading an email, at the bottom you should have multiple buttons to use.
One back arrow for reply
Two back arrows together for reply all
One forward arrow to forward emails
The trash can looking icon
and last, next and back icon to go between emails quicker.
This is whats on all my emails when opened and I have no issues at all.
[URL=http://s1277.photobucket.com/user/Luckycoldjohnson/media/11-7-201312-51-17PM_zps56a70ff7.png.html]
[/URL]
LuckyColdJohnson said:
I can't find it as well. This is weird. When I hit the two arrows at the bottom (Reply to all)
It does not include me. You don't have that "Make Reply-All" checked right? If so, I would take that off.
When reading an email, at the bottom you should have multiple buttons to use.
One back arrow for reply
Two back arrows together for reply all
One forward arrow to forward emails
The trash can looking icon
and last, next and back icon to go between emails quicker.
This is whats on all my emails when opened and I have no issues at all.
[URL=http://s1277.photobucket.com/user/Luckycoldjohnson/media/11-7-201312-51-17PM_zps56a70ff7.png.html]
[/URL]
Click to expand...
Click to collapse
yes, Make Reply-All The Default is checked. even without it though, i get the same problem.
interestingly enough, this also happens in Gmail.
just did a factory reset, going to see if that changes anything.
dsac said:
yes, Make Reply-All The Default is checked. even without it though, i get the same problem.
interestingly enough, this also happens in Gmail.
just did a factory reset, going to see if that changes anything.
Click to expand...
Click to collapse
That's just crazy. Maybe your phone just really loves you.
LuckyColdJohnson said:
I can't find it as well. This is weird. When I hit the two arrows at the bottom (Reply to all)
It does not include me.
Click to expand...
Click to collapse
OK, a factory reset solved it in both Email and Gmail.
In the Samsung Email app, if you go into Settings and pick Show More Settings, there is a "Auto CC/BCC" option. Strangely enough, this was unchecked (set to None) while this strangeness was happening.
Factory reset, then flashed the 4.4 Email and Exchange apks, then added my work account. Still experienced the same "Reply-All-Includes-Me" issue in 4.4 Email, didn't check Gmail. Added my work account to the Samsung Email app, and the problem disappeared. Deleted my account from the Samsung Email app, and now the 4.4 Email app is working properly.
Thanks for your help with this, it's greatly appreciated.
dsac said:
OK, a factory reset solved it in both Email and Gmail.
In the Samsung Email app, if you go into Settings and pick Show More Settings, there is a "Auto CC/BCC" option. Strangely enough, this was unchecked (set to None) while this strangeness was happening.
Factory reset, then flashed the 4.4 Email and Exchange apks, then added my work account. Still experienced the same "Reply-All-Includes-Me" issue in 4.4 Email, didn't check Gmail. Added my work account to the Samsung Email app, and the problem disappeared. Deleted my account from the Samsung Email app, and now the 4.4 Email app is working properly.
Thanks for your help with this, it's greatly appreciated.
Click to expand...
Click to collapse
No problem, glad you figured it out. That would of drove me crazy.
My current issue is that my phone seems to not receive notifications occasionally. For example, I could receive an email(gmail) or a groupme message and it doesn't register until I open the app. Usually a reboot fixes the issue and on power on I have about 20 unread notifications or so. I've tried debugging out the issue (power options, factory reset, chat with att and samsung) but I have not been able to solve the problem.
I was wondering if there is a way to "refresh" these radios/notification system using tasker? Alternatively, if it is not possible I can just create a task that reboots my phone once a day, but I was hoping for a better solution.
Check to see if Autosync is enabled in settlings.
It should be in Accounts, possibly in a three-dot menu.
Vagelis1608 said:
Check to see if Autosync is enabled in settlings.
It should be in Accounts, possibly in a three-dot menu.
Click to expand...
Click to collapse
Yes, it already is on...
Yesterday I set up my new Moto G5S Plus, and much to my dismay I am not getting any email notifications.
I have three email accounts: Gmail, Comcast and Yahoo. Unlike my previous phones, I had to set up all the accounts through Gmail.
This is my fourth smartphone, so it's not like I don't know what I am doing. I have gone through every menu and enabled every notification. I noticed that the quickest time to synch email is every 15 minutes, so I installed PNF No-root, which allowed me to shorten the time to every 5 minutes. This app worked very well on a previous phone. But it didn't help on my Moto G5S Plus.
If anyone who has this phone has any suggestions, I'd appreciate them.
Can you be more specific? Are you not getting any new email, not getting any notification that you have a new email, or not getting the notification sound when you get a new email? You can also try another email client, like K9 mail, and see if that makes a difference.
cameraz said:
Yesterday I set up my new Moto G5S Plus, and much to my dismay I am not getting any email notifications.
I have three email accounts: Gmail, Comcast and Yahoo. Unlike my previous phones, I had to set up all the accounts through Gmail.
This is my fourth smartphone, so it's not like I don't know what I am doing. I have gone through every menu and enabled every notification. I noticed that the quickest time to synch email is every 15 minutes, so I installed PNF No-root, which allowed me to shorten the time to every 5 minutes. This app worked very well on a previous phone. But it didn't help on my Moto G5S Plus.
If anyone who has this phone has any suggestions, I'd appreciate them.
Click to expand...
Click to collapse
denzelnuke said:
Can you be more specific? Are you not getting any new email, not getting any notification that you have a new email, or not getting the notification sound when you get a new email? You can also try another email client, like K9 mail, and see if that makes a difference.
Click to expand...
Click to collapse
I have done several tests, emailing to and from my computer to my three email accounts. I don't get any sound or visual notifications on my Moto G5S Plus. However, I do get sound and visual notifications within minutes on my Honor 5X phone.
The email does eventually show up in the email app on my Moto, but I have to swipe down (refresh) on the screen for them to appear.
I don't want to switch to a different email client since my phone should work the way it is set up. The fact that I was the first person to post this problem with the Moto G5S Plus leads me to believe that everybody else's phones are working properly.
Note: I have also accessed the hidden System UI Tuner, and set the Power notification controls to Level 5 for my emails, but that hasn't helped either.
It usually happens when the phone is in 'Power Saving' mode. Other than that, I faced this when I added my Outlook email in the Gmail client (or as exchange account - don't exactly remember).
You may also check the 'Sync' settings. Maybe you've unchecked Emails there.
It should work just fine, though. If you don't have much data (or don't have problem backing it up) and/or don't want to mess much, do a factory reset and add the account.
cameraz said:
I have done several tests, emailing to and from my computer to my three email accounts. I don't get any sound or visual notifications on my Moto G5S Plus. However, I do get sound and visual notifications within minutes on my Honor 5X phone.
The email does eventually show up in the email app on my Moto, but I have to swipe down (refresh) on the screen for them to appear.
I don't want to switch to a different email client since my phone should work the way it is set up. The fact that I was the first person to post this problem with the Moto G5S Plus leads me to believe that everybody else's phones are working properly.
Note: I have also accessed the hidden System UI Tuner, and set the Power notification controls to Level 5 for my emails, but that hasn't helped either.
Click to expand...
Click to collapse
Well, that's why I asked what your specific problem was. I'd say you're not getting the push notifications in a timely manner. And I've had that problem before. When I checked my phone in the morning, it would show no new emails, but if I refreshed a sync, several would show up that should have been received over night. I'm not sure I changed anything but I don't seem to be having the trouble any more. But I've played around with the phone more since I've gotten it and might have tripped over a setting that fixed it unknowingly. Is your Battery saver mode turned on? And again, I'd install K9 mail and load one email service you have into it. You can run more than one email program at a time. Then send an email and see if either mail programs receive it. Then you can uninstall K9. But at least you'd know if it was the email program or something else.
---------- Post added at 01:22 PM ---------- Previous post was at 01:14 PM ----------
denzelnuke said:
Well, that's why I asked what your specific problem was. I'd say you're not getting the push notifications in a timely manner. And I've had that problem before. When I checked my phone in the morning, it would show no new emails, but if I refreshed a sync, several would show up that should have been received over night. I'm not sure I changed anything but I don't seem to be having the trouble any more. But I've played around with the phone more since I've gotten it and might have tripped over a setting that fixed it unknowingly. Is your Battery saver mode turned on? And again, I'd install K9 mail and load one email service you have into it. You can run more than one email program at a time. Then send an email and see if either mail programs receive it. Then you can uninstall K9. But at least you'd know if it was the email program or something else.
Click to expand...
Click to collapse
There's also the Lenovo forum you could ask. https://forums.lenovo.com/t5/Moto-G5S-Moto-G5S-Plus/bd-p/Moto_G5S_G5S_Plus
If you find a solution, it would be nice if you posted back.
denzelnuke said:
Well, that's why I asked what your specific problem was. I'd say you're not getting the push notifications in a timely manner. And I've had that problem before. When I checked my phone in the morning, it would show no new emails, but if I refreshed a sync, several would show up that should have been received over night. I'm not sure I changed anything but I don't seem to be having the trouble any more. But I've played around with the phone more since I've gotten it and might have tripped over a setting that fixed it unknowingly. Is your Battery saver mode turned on? And again, I'd install K9 mail and load one email service you have into it. You can run more than one email program at a time. Then send an email and see if either mail programs receive it. Then you can uninstall K9. But at least you'd know if it was the email program or something else.
---------- Post added at 01:22 PM ---------- Previous post was at 01:14 PM ----------
There's also the Lenovo forum you could ask. https://forums.lenovo.com/t5/Moto-G5S-Moto-G5S-Plus/bd-p/Moto_G5S_G5S_Plus
If you find a solution, it would be nice if you posted back.
Click to expand...
Click to collapse
Thanks! I will certainly check it out. I just got off a chat with Moto support, and they had me go into Safe Mode and clear my cache, but that didn't solve the problem. Although I knew it wouldn't.
tarun0 said:
It usually happens when the phone is in 'Power Saving' mode. Other than that, I faced this when I added my Outlook email in the Gmail client (or as exchange account - don't exactly remember).
You may also check the 'Sync' settings. Maybe you've unchecked Emails there.
It should work just fine, though. If you don't have much data (or don't have problem backing it up) and/or don't want to mess much, do a factory reset and add the account.
Click to expand...
Click to collapse
Thanks. I will try unchecking Power Saving mode. My Synch settings are all where they're supposed to be. Also, I spend many hours reloading all of my apps, photos, etc. on my phone, but it looks like I'll have to do a factory reset. Thanks again.
tarun0 said:
It usually happens when the phone is in 'Power Saving' mode. Other than that, I faced this when I added my Outlook email in the Gmail client (or as exchange account - don't exactly remember).
You may also check the 'Sync' settings. Maybe you've unchecked Emails there.
It should work just fine, though. If you don't have much data (or don't have problem backing it up) and/or don't want to mess much, do a factory reset and add the account.
Click to expand...
Click to collapse
You were right! I turned off the Power Saving mode and immediately got email notifications -- both sound and visual. Thank you very much! I'm surprised that Motorola support couldn't have told me this.
Power Saving Mode main intention is so you can save some juice to pass the day or give you more time until you can charge it again when your battery reached threshold like 5% or 15%.
It's pointless to turn it on 24/7 unless you're on survival situation where email and such aren't as high priority as battery charge. It's more advisable to use the 'turn on automatically' option.
cameraz said:
You were right! I turned off the Power Saving mode and immediately got email notifications -- both sound and visual. Thank you very much! I'm surprised that Motorola support couldn't have told me this.
Click to expand...
Click to collapse
My pleasure
Those people rarely provide satisfactory answers, if at all! The kind of service they offer questions the very significance of having such a department because they only irritate the customers with the template answers - reboot, safe mode, clear cache and reset. I'll be surprised if they ever provide any other answer for any problem.
In a nutshell, contacting them is as worthy as putting axe on one's own feet, especially when it's a 'Lenovo' brand.
At least for the mobiles and related issues, we have this awesome XDA community.
I have an Honor Play (COR-L29), and pretty much since day one I've had an issue with delayed push notifications for almost every app from which I receive push notifications. For example, someone will send an email to my Gmail account, but while my screen is off, I will not be notified. The moment I wake the screen, the notification will come through. It's running the latest firmware. In Apps>Special Access>Battery Optimisation I have set ALL apps to NOT ALLOWED, and in Battery>App Launch I have set ALL aps to MANUAL, but this has made no difference. I have also used the Wipe Cache Partition feature several times, and again this makes no difference. I love the phone, but simply can't cope with the notification issue. Does anyone have a solution?
energy6uk said:
I have an Honor Play (COR-L29), and pretty much since day one I've had an issue with delayed push notifications for almost every app from which I receive push notifications. For example, someone will send an email to my Gmail account, but while my screen is off, I will not be notified. The moment I wake the screen, the notification will come through. It's running the latest firmware. In Apps>Special Access>Battery Optimisation I have set ALL apps to NOT ALLOWED, and in Battery>App Launch I have set ALL aps to MANUAL, but this has made no difference. I have also used the Wipe Cache Partition feature several times, and again this makes no difference. I love the phone, but simply can't cope with the notification issue. Does anyone have a solution?
Click to expand...
Click to collapse
Which one battery settings you used, it's normal mode or power saving mode? If you used power saving mode it will be turn off all your background notification, such as gmail.
And go to settings -> battery -> more battery settings -> check stay connected when device sleeps.
Hope it will help