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I bought a Nook color two days ago and it has been quite unbearable to use. It has randomly rebooted about 5 times, but the screen acts like someone is always playing with it. Web pages are constantly zooming in and out, books open and close, and games open and and the same spot just clicks and clicks.
Aside from an exorcist for ghosts, should I return it or will it settle down?
LOL. return your possessed device. Hope it's not you.
Bad device. Shouldn't do that.
You can possibly fix the touch screen via recalibration but I wouldn't risk it. Return it and get a good one.
Have you tried turning the screen off, then back on again (sounds dumb, but it works)? Also have you updated it? Or tried a factory reset?
I got it home, charged it for 4 hours and started using it. Bought it to root, i just wasnt sure if there was settling in period, extreme settling in period that is
Popped Rydo
Hello all,
Firstly, I hope this is the right place to put this thread. I did a search and did not find anyone else having this issue so I decided to put my post here. I am having a problem with my note 4 randomly restarting a few times every hour. It goes through its shutdown procedure and turns right back on. Occasionally it will shutdown and stay off. It seems to be software related, but I'm no expert on these things. I did however download 'Device Temperature' from the play store to check to see if it might be overheating. As far as I can tell it has stayed a cool 24-25 degrees Celsius (77 Fahrenheit) the entire time.
It does this at unpredictable times, whether or not the phone is in my pocket, in my hands, or laying flat on a desk with or without the charger plugged in.
I don't think I can take it back to Tmobile to have it replaced as I bought it from a friend a few weeks ago to use on cricket. This just started 2 days ago.
The device is SIM unlocked, but not rooted with stock everything. It's still in mint condition and to my knowledge has never been dropped.
Can anyone help?
More Information
I did a Google search for "Galaxy Note 4 Random Reboot" and I found some information saying to reformat my SD card or try doing a factory reset on the phone.
I tried both (I actually removed the SD card completely instead of just reformating it), and about a half hour later... boom restart again. FML.
Once again I turn to the wonderful folks at XDA for help. Thanks to all in advance.
Sounds like it could be bad eMMC flash memory. Go with your friend and have Tmobile replace it. Also get Square Trade insurance if you can.
Got it fixed
I called Samsung about the issue and after some brief troubleshooting they recommended having it reflashed at a samsung experience center. The closest one to me was in a Best Buy. I dropped it off, after explaining what was happening, and an hour later it was ready to be picked working good as new. I haven't noticed it restart even once since.
Samsung offered to replace the entire unit but it would cost me $28 for 2 day shipping (assuming that they had my model in stock). I will go that route if the issue returns. I'm hoping not to go this route because I already paid for this phone to be unlocked once - I'd rather not pay again if I don't have to.
I'll keep you guys updated if the rebooting issue returns again.
Also check to make sure the battery is properly seated and contacts are not bent/damaged.
railshot said:
Also check to make sure the battery is properly seated and contacts are not bent/damaged.
Click to expand...
Click to collapse
This. I kept having this issue with my Note 3 and could not figure it out. Eventually I just took out the battery, cleaned the contacts, put it back in, and it never had a random reboot after that.
Are you guys running any custom roms, or is it still stock?
I was unfortunate enough to get one of the first batch of preorder Nexus 6's on AT&T with the random reboot issue. Has anyone found a solution for this yet? Flashing the stock factory image from Google does not work. Exchanging is not an option as of now because no AT&T store in my area has any in stock. Any help would be appreciated.
Mine was rebooting at least once a day. I noticed that it happened a couple times as I was lifting the phone, when ambient display would normally turn on, so I turned ambient display off. It's been almost two days now with no restarts. Give it a try and let me know if it works for you.
Noticed my Motorola.com unit doing this over the past few days. Really strange, but haven't found a solution to it either.
Motorola.com order
SuperTongue said:
Noticed my Motorola.com unit doing this over the past few days. Really strange, but haven't found a solution to it either.
Click to expand...
Click to collapse
I am having the exact same issue and i purchased from Motorola.com as well. Check my phone and the screen is blank and i have to power off my phone to get it to come back to life. Not sure what the issue is but it is frustrating.
Haven't had a reboot at all, using T-Mobile N6.
Upload a last_kmsg after your "random reboot" in /proc/
OP,
Are you saying you flashed the factory image and it didn't fix the issue or you were unable to flash the factory image successfully?
At&t recalling Nexus 6
jpurv said:
I was unfortunate enough to get one of the first batch of preorder Nexus 6's on AT&T with the random reboot issue. Has anyone found a solution for this yet? Flashing the stock factory image from Google does not work. Exchanging is not an option as of now because no AT&T store in my area has any in stock. Any help would be appreciated.
Click to expand...
Click to collapse
You might have already seen this article.
http://androidcommunity.com/software-bug-forces-att-to-recall-send-back-nexus-6-inventory-20141123/
Im getting the same thing with my phone but I received it direct from Motorola. Not sure what is going on here. Hoping for a software fix.
bsteiner36 said:
You might have already seen this article.
http://androidcommunity.com/software-bug-forces-att-to-recall-send-back-nexus-6-inventory-20141123/
Im getting the same thing with my phone but I received it direct from Motorola. Not sure what is going on here. Hoping for a software fix.
Click to expand...
Click to collapse
Same here. Motorola direct device. AT&T SIM, freeze up on a black screen once every 24-hours only when NOT on WiFI for extended periods.
jwiskowski said:
Same here. Motorola direct device. AT&T SIM, freeze up on a black screen once every 24-hours only when NOT on WiFI for extended periods.
Click to expand...
Click to collapse
I am not sure if the WIFI has anything to do with it but i will keep track of when my phone reboots. Most of the time it was in my pocket and i went to check it and the screen was off and had to hold down the power button to turn it off and back on. If it happens again in going to try to call/text myself or use android device manager to see if it actually is ON but the screen is blank or if it is actually turned off completely.
Is this issue present also in the playstore's devices?
Just got home from my second trip to the AT&T store today. They told me they wanted me to return the phone and that they have no ETA on when they will be receiving the fixed batch. If I wait until after the 14 day return period the phone they will exchange me for will be refurbished.
My options are:
1. Keep the phone
2. Return the phone and go back to my old one
3. Exchange it when they have the "fixed" batch for a refurb
Great...
jwiskowski said:
Same here. Motorola direct device. AT&T SIM, freeze up on a black screen once every 24-hours only when NOT on WiFI for extended periods.
Click to expand...
Click to collapse
I just noticed yesterday by phone rebooted after leaving work and driving home. It was off wifi the whole time and when i got home the screen was blank. Couldn't turn it on without holding down the power button. I have a form in the Motorola forms about the same issue. I'll post if i get a resolve.
Shoot. Got a fully paid for AT&T Nexus 6 delivered last Friday (tried every Wed on Play Store and gave up). The ringtones, startup sound and subtle branding dont really bother me. The tether restrictions dont affect me on a shared data plan. But, it's randomly rebooted two consecutive nights while sitting next to me on couch. I suspect ambient display because it was right at time for medicine reminder app notification. Unacceptable. I guess if it continues I'll take it back after Thanksgiving and use Nexus 5 until AT&T can get some stock to replace it. Assuming it's an AT&T only hardware problem, which doesnt actually seem likely. Otherwise, maybe AT&T / Motorola can push Google to do a software fix.
I have this problem too. I have an unrooted ATT nexus 6. Last night i did a factory reset and turned off ambient display. I have a feeling ambient display may be to blame for these random reboots but who knows
Mine plays the ATT jingle when it freezes up. The screen goes black and have to hold the power button down to get it back up. Happened once at work (no wifi) and once at home (on wifi).
I hope they push an update soon.
Don't hold your breath for the update. If flashing a stock image doesn't fix it the problem is probably deeper than that. You have 14 days from the day you received it to get a new replacement.
RandomHandle said:
Don't hold your breath for the update. If flashing a stock image doesn't fix it the problem is probably deeper than that. You have 14 days from the day you received it to get a new replacement.
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Click to collapse
or 14 days from ship date if you ordered it online/over the phone
joelthebassplayer said:
Mine plays the ATT jingle when it freezes up. The screen goes black and have to hold the power button down to get it back up. Happened once at work (no wifi) and once at home (on wifi).
I hope they push an update soon.
Click to expand...
Click to collapse
This is EXACTLY what happens to me.
No if you ordered it its 14 days from the day you received the phone.
mouse100 said:
Is this issue present also in the playstore's devices?
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Click to collapse
In my experience, yes. I purchased a 32gb Blue model from the play store, running it with a brand new AT&T sim and in the week I've had it its randomly rebooted three times that I've noticed. Hopefully its an issue with a single batch, I'm RMAing this device for other reasons (uneven display color) and hopefully the new one won't have these issues.
Hey all. Just grabbed a new 32 gig Edge on Thursday. Everything was working fine up until this morning. As I was scrolling through an article, the Split Screen kept coming up and going away. I thought I hit something so I paid it no mind. As time passed, it started going crazy on its own. I wasn't pressing anything, just unlocking the phone and putting it down on the table.
It was almost like there was a ghost (or remote operator) screwing with me.
I did a factory reset, thinking maybe one of the apps I installed was causing some kind of issue. Still having the same problem.
Anyone else dealing with this on their new phone?
Hi,
I've got the exact same problem with my 32GB Edge. While my kids were playing some Lego Junior game on it (yeah I know, that was the the last time ), it started going haywire. It's like someone's pressing the button for recent apps all the time and sometimes very rapidly.
After a factory reset, logging on with my own Google account resulted in the same behaviour. So I tried another factory reset and tried my wife's Google account while restoring as little as possible. Now things seemed a little better so I tried the same with my Google account. That went fairly well (it now pressed Recent Apps once only when I pressed the Back button myself) but after a little time of fast charging, it went all crazy again.
So maybe it's got something to do with (over)heating? I'll try to leave it off now and see what will happen when it's cooled down.
Did you (or Samsung) happen to solve the problem?
ChrisFM77 said:
Hi,
I've got the exact same problem with my 32GB Edge. While my kids were playing some Lego Junior game on it (yeah I know, that was the the last time ), it started going haywire. It's like someone's pressing the button for recent apps all the time and sometimes very rapidly.
After a factory reset, logging on with my own Google account resulted in the same behaviour. So I tried another factory reset and tried my wife's Google account while restoring as little as possible. Now things seemed a little better so I tried the same with my Google account. That went fairly well (it now pressed Recent Apps once only when I pressed the Back button myself) but after a little time of fast charging, it went all crazy again.
So maybe it's got something to do with (over)heating? I'll try to leave it off now and see what will happen when it's cooled down.
Did you (or Samsung) happen to solve the problem?
Click to expand...
Click to collapse
sorry! didn't realize there was a response here. i've yet to find a fix. it'll happen every now and again. i try to reboot it, but sometimes i can't because of it going crazy. once rebooted, it behaves for a little while.
but in terms of the back button giving me recent apps, that happens way too often.
I've had the same problem with the S6 edge 64G. After Samsung advised on a factory reset, to no avail, I spoke with my network provider who suggested a replacement sim. This worked for a few days but then back to the exact same problem as described above. Working along the lines of the sim replacement I noticed this problem occurs more frequently in areas of poorer coverage. I tried the phone in Airplane mode when I noticed the problem was occuring and it stopped straight away. Haven't spoken to my network provider since but now I'm not sure if it's a sim issue or the over heating problem.
Its hardly an effective fix having a phone that you can't make calls on so I might have to settle for the' return to samsung for repair' option.
Hope this helps a little in finding a solution
Does anyone have a fix for this. My phone started doing this whilst on charge, and I have a gorilla case, so the overheating thing made sense until I let it cool down and removed the case and it still happens. The reboot (holding all four buttons down) does not work.
Multi-screen glitch
I am having the same issue on my Galaxy s6. I installed the Multi-Window Toggle app from a developer on this site and now instead of switching in between recent apps and multi-screen, it switches between recent apps and the home screen. It doesn't seem to be related to overheating with my phone. It can be just sitting on the counter and start doing it all on its own. Very disappointed.
I'm having the same problem with my s7 edge 32gb. Haven't found a fix. If ywguys upgrade to an s7 you may find the same issue unfortunately. Its probably a software problem. Hopefully a system upgrade can fix it soon.
Hi, I have a Verizon Galaxy s6 and got the software update late last week. Since then, my split screen has gone crazy. It goes through these cycles of splitting the screen and vibrating. It is unusable when in the cycle. HELP!!!
Hi, I too started having the same issue with Galaxy S6 on ATT. Any fix for this?
I got caught in a monsoon the other day (really heavy rain) I was only in it for maybe a min and a half till I could ride my bike to cover, but unfortunately, I was soaked and so was my phone. I wiped the water off, but I noticed that some may have gone in my headphone jack because everytime I pressed my back button the multi window button would light up and then start flickering and turn off. So I turned my phone off for awhile to let it dry out and now my button is not working at all. it's been 2 days of not working and all the sudden tonight it starts opening up my recently used apps and telling me it's going into split screen mode and glitching like this 20 times or so, every couple of minutes. My S6 has gone downhill the past couple months. 3 weeks ago it stopped charging completely the battery would drain after 2 hours of regular, to minimal use and when I went to go plug it in, it would notice that I would plug a cord into it, but wouldn't charge. It did that on and off for a week. now it charges, but tells me it's over heating every couple hours. Now it's doing this glitch with the button. Kris upfront up either split screen, or recently used apps overt and over again. The button still doesn't work, won't light up, or do anything when I press it. It'll only lights up when the back button is pressed. I just thought my button was broken cause of water damage, but maybe it's a software issue?
I replaced my screen protector. Problem resolved!
Replacing or removing screen protector didn't solved my problem. I have edge 6 32gb and it's clearly not an software issue because I have flashed my phone with different firmware with odin and still the problem occurs again ....
I'm thinking this might be due to screen protector I recently installed. I had the thin one before but since adding the thicker one this has started happening. So much that the phone is almost unusable. If this doesn't work, the phone might be going out the window!
Samsung Galaxy S6 Split Screen & Apps Gone Crazy
I also have the split screen issue with my Samsung Galaxy S6 (not an Edge). I've done everything recommended up to and including a factory reset to no avail. I also removed the screen saver (which was relatively new) and that did nothing.
I also have an issue with the recent apps toggle key, which in the end, may be the real issue. The key only works randomly and lights up even less than that.
Anyone?? Any other ideas? I, personally, have reported this to the BBB and requested an inquiry since this has been a known, major issue since long before I purchased the phone in September 2015. We are in the middle of the inquiry now. Will advise as to the outcome.
This works!!!!
I have a fix but im new it wont ket me post till after ten post. Want help email me..bummer just trying to help.
[email protected]
I had the same problem. I thought it was because glass was cracked. Tried replacing the glass, and actually ended up getting an entire new AMOLED/digitizer assembly, installed it, and it has the same problem. So annoying! I can't even send texts because it splits the screen and/or opens recent apps like every 0.5 seconds. The only thing that helps is having one finger continually pressing down on the screen as the app is open, which will let me scroll with my other finger and the app wont go in to split screen. I think it is a software/internal hardware problem. Not Cool, since this is an expensive phone.
EretsimmaI said:
I replaced my screen protector. Problem resolved!
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Click to collapse
I took the screen protector off of my wife's s6. It was okay for a few minutes, then it started again. the same thing everyone else is experiencing. 'Can't afford a new device right now. So she has to downgrade to a s5
This fixed mine
Hi guys my sister had the same problem and I tried the toggle app and that didn't work for me but I found this vidio on YouTube on how to disable the multi window button and it worked for her! I'm not allowed to send a link but if you type into YouTube 'disable back and multitask button' it's the first one to come up. hope this works!
My samsung s6 edge has been switching between recently used apps, going into switch screen mode and both power and home buttons haven't been working consistently. If I do a force restart the buttons only work for 10 mins or so. I also did a factory reset and am currently using a replacement phone because the reset did nothing. Some people seem to think this is due to an SD card corruption, I'm not so sure. My screen is also shattered but it had been shatter 6 months prior to this problem occurring so it is not related. If I take the phone in they'd have to repair the screen as well and that will cost too much for me.
Hi, I have had this issue twice and both times I think it was moisture/humidty related. The first time it resolved itself after presumably drying out any condensation. Today I had the same issue and fixed it by blowing a warm hair dryer into the bottom of the phone for a few minutes.
Hi guys..
Basically what the subject line says... Phone randomly turns off. I turn it on again and it turns off.. II turn it on and finally after a few tries it runs... Sometimes I have to long press the power button to get it to turn on. am running the latest version of Android July 5 Android 12 stock and all apps are updated... I tried a factory reset and continue to have the same problem..
Any thoughts on a solution? Anyone else have a similar problem? I live in Spain and bought it online.. Turns out that I have a USA Google pixel 4a 5g so now its out of warranty after only one year and a half of use... Really disappointed
Well, I sympathize with you my friend. My Pixel 4a5g just died recently after bootlooping for 2 months. I've tried everything from reading and researching tons of threads on Reddit and here on resetting, reflashing, etc, etc. My phone is also out of warranty and so Google support suggests I submit it for repair which will run me $350. For that price it it is simply not worth it. Sorry I don't have good news but I recently submitted a post called "my phone is fubard" describing my experience.
My suggestion is to back up everything you can and start looking for a new device. Basically, out of warranty means out of luck. All the best my friend.