I just got the S6 and maybe two days after unboxing it there was a slight electric buzzing noise and the phone hung for about 10-20 seconds. It's been a week since then and it happened again. Does anyone know what could be causing this and if I should contact support to fix it?
mew99 said:
I just got the S6 and maybe two days after unboxing it there was a slight electric buzzing noise and the phone hung for about 10-20 seconds. It's been a week since then and it happened again. Does anyone know what could be causing this and if I should contact support to fix it?
Click to expand...
Click to collapse
I would take it back to the store you bought it and get a different one (if your still in the 14 day windkw) if not call support. Electronics making buzzing noise and freezing are never good signs.
Related
Hi guys as the title states, my phone speaker isn't working. I noticed that it stopped working after it had dropped from my bed. I've tried rebooting even flashing a different ROM altogether.
Thing is my bed is around 30cm or 1 feet from the floor. Could that really have caused this? Replacement is kind of out of the question since i bought this in Australia and I'm now in the Philippines.
Anyone else experience this? and sorry for my first post being a question
I've dropped mine from about 3 feet by accident on my balcony which is stone and mine rebooted properly also continues to work flawlessly, have you pulled your battery for a minute and put it back in?
TheCrow1372 said:
I've dropped mine from about 3 feet by accident on my balcony which is stone and mine rebooted properly also continues to work flawlessly, have you pulled your battery for a minute and put it back in?
Click to expand...
Click to collapse
Aren't you lucky this is the first time I've dropped it I've tried that too and sad to say still nothing. Ear speaker still has no sound. I think i have no choice but to replace the ear speaker myself.
Has anyone had to replace their ear speaker? I'm not very fond of opening and fiddling with my gadgets.
Hi all, I'm wondering if anyone else has had this problem with the Note? I've seen it reported for other phones but in the Note forum, most complaints about the screen are about colour reproduction. It is extremely frustrating and I was hoping someone had any idea? I had already done a factory reset, took it to the Carphone Warehouse (the authorized Samsung service center near where I live) and they reflashed it with a Polish firmware, and it still has the problem.
Video of problem: http://www.youtube.com/watch?v=HAAWDwPVYmk
-------------Copy from subsequent post below-----------------
No problem. IIRC, *#0*# is the standard Samsung screen test code. (Personally I only tested this code on the Note and my SGS, which I used to film the video). I had also noticed that it usually happened after a bit of running (I ran an intensive flash video for 5-6 minutes). But then it started to happen just after I turned it on in the morning even when the phone was cold.
If this problem is really bothering you, I recommend you go straight to Samsung. The service I got here in the UK has been great so far. I sent it in and 2 days later, they told me they had replaced the screen and were testing it. If all goes well, I should have it back early next week. The phone number for the UK is 0330 7267864 if anyone is interested.
Click to expand...
Click to collapse
AETAaAS said:
Hi all, I'm wondering if anyone else has had this problem with the Note? I've seen it reported for other phones but in the Note forum, most complaints about the screen are about colour reproduction. It is extremely frustrating and I was hoping someone had any idea? I had already done a factory reset, took it to the Carphone Warehouse (the authorized Samsung service center near where I live) and they reflashed it with a Polish firmware, and it still has the problem.
I cant post links, but you can add this onto the end of Youtube...
/watch?v=HAAWDwPVYmk
Click to expand...
Click to collapse
Having similar problem.
On mine, the issue is intermittent. Luckily I can now reproduce the problem by pressing the top side of the phone corner here and there and screen jitters/scrolls down/un responsive.
Same problem on mine...
I'm experiencing the same issue on mine as well, but only intermittently. I noticed it happens after I've been using the Note for a while and when it gets warm. I don't know if it's heat related. I still have to do more testing, but it seems like the problem immediately goes away when I plug it into the charger.
Thanks for posting the video, now I know there's a built in utility for testing the LCD
No problem. IIRC, *#0*# is the standard Samsung screen test code. (Personally I only tested this code on the Note and my SGS, which I used to film the video). I had also noticed that it usually happened after a bit of running (I ran an intensive flash video for 5-6 minutes). But then it started to happen just after I turned it on in the morning even when the phone was cold.
If this problem is really bothering you, I recommend you go straight to Samsung. The service I got here in the UK has been great so far. I sent it in and 2 days later, they told me they had replaced the screen and were testing it. If all goes well, I should have it back early next week. The phone number for the UK is 0330 7267864 if anyone is interested.
Ghost Touch Issue
AETAaAS said:
No problem. IIRC, *#0*# is the standard Samsung screen test code. (Personally I only tested this code on the Note and my SGS, which I used to film the video). I had also noticed that it usually happened after a bit of running (I ran an intensive flash video for 5-6 minutes). But then it started to happen just after I turned it on in the morning even when the phone was cold.
If this problem is really bothering you, I recommend you go straight to Samsung. The service I got here in the UK has been great so far. I sent it in and 2 days later, they told me they had replaced the screen and were testing it. If all goes well, I should have it back early next week. The phone number for the UK is 0330 7267864 if anyone is interested.
Click to expand...
Click to collapse
I wish I could send it back somewhere. I'm in the US, and the Note was a gift from a relative in the Philippines, who bought it from an importer. It looks like it was originally meant for Germany, so Samsung USA doesn't want to repair it, even when I offered to pay. Same response from Samsung UK.
The problem seems to be more apparent now with ICS (stock). Just like before, the problem crops up after some use when the phone and/or battery gets warm. Oddly enough, the problem immediately GOES AWAY as soon as I plug it into the charger.
temp fixes?
Anyone come up with a work around to this.
I made a portable charger at first, but now it dose it when its plugged too
maybe disable finger touches and just use the spen?
Hi XDA'ers
My wife got an unlocked i8190 from carphonewarehouse on UK Vodafone in November last year. As it still has relatively low volume sales I have not been to find an answer online so would be grateful for any input.
Not every time but almost, and seemingly more often with mobile to mobile calls the caller at the other end gets horrific echo of their own voice. (i.e. if I called you, you hear your own voice echoing) the caller finds it very hard to hear the Siii mini caller. Bizarrely this is rectified by putting the Siii mini on speaker or using the wired headset.
This makes me thing the mini's front speaker/earpiece is feeding back to the mic somehow. (As far as I know previous samsung echo issues were at the galaxy end and related to noise reduction processing. As the mini has no secondary mic nor noise reduction this is not the issue here). Oh the sim is fine in other phones and my 02 sim (fine in my Sii) causes echo if used in the mini.
Anyone have any ideas of a fix? Anyone had similar issues?
Cheers Tom
(read on for a thursday night rant.............)
Attempts so far; I initially updated to the latest firmware OTA (nonewipe) and no change. Then I went to the Samsung Smartservice at Westfield's Samsung store where they used KIES to update non-wipe and still no change - strangely there was no echo with their landline but then I called the guys SIII and he said it was awful.
So they sent it to their service guys (intercity telecom, birmingham) who took 7 working days to full wipe the device and reflash i8190XXALL2 (BuildJRO03H....) which I think is what it was already running.
Surprise surprise it is still echoing. The receipt said 'could not replicate fault' (If so why not contact S Smartservice or me?) Smartservice said they could not replace the phone until the third failure to repair. I tried to call intercity today and was told I could not speak to an engineer as it was a closed workshop. Therefore I should apparently send the phone back to them again with no guarantee of a different result. Brilliant, why can't Smartservice contact them to sort this out?
I also spoke to carphone warehouse who said that they need to send the phone to their engineers, if they can' t fix it it will be passed to samsungs engineers (brilliant as it has already been to them!) and then will be back within 28 days. In store I was told if the fault persists, it will be sent back twice more (28 days each) before an exchange will be considered (after phoning customer services we were told two weeks then to samsung if not fixed an exchange immediately). The latter sounds more reasonable, but the phone has done this since day one and borders on unusable. We have had it for 11 months and it has been away for almost 2 weeks, either way (intercity or carphone warehouse) we would be without the phone for 1/2 it's life by the time a replacement is offered, presuming it cannot be fixed.
Any advice if no solution is forthcoming?
Cheers
Tom
Take it back and don't give up, this clearly is a hardware fault. I don't have this issue on my S3 Mini and I don't believe anyone else has it for that matter.
Be persistent and they'll have no choice but to replace it.
tommacx said:
Hi XDA'ers
My wife got an unlocked i8190 from carphonewarehouse on UK Vodafone in November last year. As it still has relatively low volume sales I have not been to find an answer online so would be grateful for any input.
Not every time but almost, and seemingly more often with mobile to mobile calls the caller at the other end gets horrific echo of their own voice. (i.e. if I called you, you hear your own voice echoing) the caller finds it very hard to hear the Siii mini caller. Bizarrely this is rectified by putting the Siii mini on speaker or using the wired headset.
This makes me thing the mini's front speaker/earpiece is feeding back to the mic somehow. (As far as I know previous samsung echo issues were at the galaxy end and related to noise reduction processing. As the mini has no secondary mic nor noise reduction this is not the issue here). Oh the sim is fine in other phones and my 02 sim (fine in my Sii) causes echo if used in the mini.
Anyone have any ideas of a fix? Anyone had similar issues?
Cheers Tom
(read on for a thursday night rant.............)
Attempts so far; I initially updated to the latest firmware OTA (nonewipe) and no change. Then I went to the Samsung Smartservice at Westfield's Samsung store where they used KIES to update non-wipe and still no change - strangely there was no echo with their landline but then I called the guys SIII and he said it was awful.
So they sent it to their service guys (intercity telecom, birmingham) who took 7 working days to full wipe the device and reflash i8190XXALL2 (BuildJRO03H....) which I think is what it was already running.
Surprise surprise it is still echoing. The receipt said 'could not replicate fault' (If so why not contact S Smartservice or me?) Smartservice said they could not replace the phone until the third failure to repair. I tried to call intercity today and was told I could not speak to an engineer as it was a closed workshop. Therefore I should apparently send the phone back to them again with no guarantee of a different result. Brilliant, why can't Smartservice contact them to sort this out?
I also spoke to carphone warehouse who said that they need to send the phone to their engineers, if they can' t fix it it will be passed to samsungs engineers (brilliant as it has already been to them!) and then will be back within 28 days. In store I was told if the fault persists, it will be sent back twice more (28 days each) before an exchange will be considered (after phoning customer services we were told two weeks then to samsung if not fixed an exchange immediately). The latter sounds more reasonable, but the phone has done this since day one and borders on unusable. We have had it for 11 months and it has been away for almost 2 weeks, either way (intercity or carphone warehouse) we would be without the phone for 1/2 it's life by the time a replacement is offered, presuming it cannot be fixed.
Any advice if no solution is forthcoming?
Cheers
Tom
Click to expand...
Click to collapse
I am having the same problem and sent my phone back to Orange who said they had solved the problem, with software and shielding. But my problem continued, as with Tom, until I took the cover off. This was a Supergets Black Wave Hydro Gel Case I had bought on Amazon. I have yet to discover whether other cases will have the same effect.
The hole for the microphone was not completely aligned and I have enlarged this but I am told by those ringing me that this doesn't seem to have helped much.
Maybe this helps,
Alan
S3 Caller Voice Echo Solved
I'm disappointed with my S3 Mini had it two weeks and same thing. From scouring the net it seems it doesn't matter what cover you use it has the echo problem. try this ............... while you have the other person on the line, twist the phone with it's protective case ever so slightly and hear the caller tell you how it goes away and comes back!
I think the tolerance of clearances between the phone components and the case is a problem.............. Samsung couldn't care!!! how they actually managed to take the cellular market worldwide is beyond me especially since it seems several models of their phones are having this problem!
seems like the phone suffers from mechanical feedback through the casing ( adding a protective cover applies some force to the phone casing and causes feedback!! tolerances are way too fine!!! )
I eventually fixed it myself, I took the back cover off, took some of that plastic ( pink polystyrene like ) foam that you find computer hardware packaged in and cut this to size to fit the back side of the speaker. I cut a tiny square out to fit over the mic too.......... the purpose of this is to leave some air between the case and the speaker and mic!
seems to work, if you try it and it works for you let's hear about it
good luck
Mark
Echo success
kramski said:
I'm disappointed with my S3 Mini had it two weeks and same thing. From scouring the net it seems it doesn't matter what cover you use it has the echo problem. try this ............... while you have the other person on the line, twist the phone with it's protective case ever so slightly and hear the caller tell you how it goes away and comes back!
I think the tolerance of clearances between the phone components and the case is a problem.............. Samsung couldn't care!!! how they actually managed to take the cellular market worldwide is beyond me especially since it seems several models of their phones are having this problem!
seems like the phone suffers from mechanical feedback through the casing ( adding a protective cover applies some force to the phone casing and causes feedback!! tolerances are way too fine!!! )
I eventually fixed it myself, I took the back cover off, took some of that plastic ( pink polystyrene like ) foam that you find computer hardware packaged in and cut this to size to fit the back side of the speaker. I cut a tiny square out to fit over the mic too.......... the purpose of this is to leave some air between the case and the speaker and mic!
seems to work, if you try it and it works for you let's hear about it
good luck
Mark
Click to expand...
Click to collapse
Many thanks to Kramski. Initially the polystyrene round the speaker didn't change anything but worked well when I added in a piece over the mic
My friend has S1 and he has the same problem.It looks like some samsung models have this problem.
Almost all models and faulty productions, just depends how huge the issue is. Second or no second mice, still you would have to open split your phone to isolate the mic from the rest of it, align rubber mic cover part as IT SHOULD HAVE BEEN and add more insulation around the speaker as the case is resonating, being made of and is rather lightweight and not adhering perfectly to the battery and the phone body at 100%.
I cured my S2 in 10 minutes, never had such prob with it again. My kid's S2 nor my wife S3 mini presented the same issue.
This is crazy. In my Galaxy S III mini the "echoing" problem was ... in a 2$ plastic cover. Not the phone battery cover - but a case cover. Checked this several times with and without so quite sure. Also with cover case on, when on speaker phone there was no issue - so it looks like the sound was passed from the speaker/earpiece -> ear (attached to the speaker) -> cover case (possibly resonating) -> microphone.
"Drill" a wider hole for the microphone and this is gone, just 2c
Hi all
More than a month ago I sent my z3c to assistance because the magnetic charger sideburn was unsticking.
It came back a week later with a new one, all was perfect looking. But then a new problem appeared.
In the next days people started telling me that my voice was too weak during calls. I decided to check and have some tests. I found that my the voice at the other side of the call was really too weak and too low, not consistant, with interruptions, and that when i try to activate the speaker, it gets even worse. They can hear a loud background noise and the return of their voice, plus others rumors, with the result that having a normal call is almost impossible.
Since that moment, I already sent my phone twice to the service summing up to 4 times, (the first was this summer for the sim flap which couldn't close). I'm sending them emails every time explaining the problem; once they made an electrical fix, the second time they changed the logicboard, but the problem is still there.
I'd like to know if some of you has or had the same problem and how they fixed it. I asked to change mine with another but it seems like they don't want to.
It's always been stock, i don't think another rom could fix the problem
I want my phone operative... I even had to buy something else in the meantime otherwise i would have been for more than a month without a phone (I bought a OPX )
Thank you for the attention
Anyone?
Sent from my ONE E1003 using Tapatalk
Hi,
really no one knows something? Today I got my phone back for the 5th time, and again it has the same issue.... And they don't want to give me another one..
I honestly don't know what the hell could I do...
Thanks
hi there, I have been experiencing this issue with my Galaxy note 9 (SM-N960F/DS). suddenly yesterday day I noticed that the volume the bottom speaker of my phone has dropped drastically, even bellow the volume level of the earpiece speaker, I tried wiping cache and what other stuff I could think of to try to fix the issue but nothing worked.
Finally as my last resort to make sure if maybe it is a software issue and not a hardware one, I factory reseted it, it started to work just fine after that!
But it didn't last for very long, next day, after when I woke up, I noticed the volume has been dropped again. Now I am sure as everyone would understand, resetting my phone everyday is not an option for me
I tried asking Samsung help center but they say I need to bring it in to the nearest service center, which is not an option for me, and who are kidding they don't help, they suck.
SOME INFORMATION regarding my phone
●Note 9 SM-N960F/DS
●Updated to One UI 2.1 a week ago
●I never have had any problem before
●Speaker started to work factory reset have proved that it's a software problem
●Samsung care sucks
If anyone is having the same problem please do post, and anyone who has any idea what's going on please do post too, your help can literally save my life.
Thanks everyone
Hi there
I had similar issue with the ear piece..
Tried all updates etc no avale
Got a dry toothbrush and cleaned over the grills
Worked a treat
Maybe something ie dust etc is distorting the sound
Worth a shot
Eddie
Braggster said:
Hi there
I had similar issue with the war piece..
Tried all updates etc no avale
Got a drybroutjbrush put and cleaned over the grill
Worked a treat
Maybe something ie dust etc is distorting the sound
Worth a shot
Eddie
Click to expand...
Click to collapse
I think that maybe the case too. Or you could take a handheld vacuum cleaner to it with the crevious attachment to suck out any dust or debrie that maybe stuck in the speaker grill
Braggster said:
Hi there
I had similar issue with the ear piece..
Tried all updates etc no avale
Got a dry toothbrush and cleaned over the grills
Worked a treat
Maybe something ie dust etc is distorting the sound
Worth a shot
Eddie
Click to expand...
Click to collapse
Hi Eddie, I would have agreed with you but the thing is that doing a factory reset resolved the problem for me once, then it eventually appeared again, so this indicates that it is a software issue! No?
iceepyon said:
I think that maybe the case too. Or you could take a handheld vacuum cleaner to it with the crevious attachment to suck out any dust or debrie that maybe stuck in the speaker grill
Click to expand...
Click to collapse
But then how did the factory reset fix the problem for me once? I am sure it has something to do with software. Can you think of anything that I should try to fix it supposing it's a software issue (other than a factory reset of course) thanks.
Hmm seeing that you have corrected the issue in the past by doing the factory reset it is possibly a software issue..
Possibly try a reflash using odin?
It won't break your warranty unless you have rooted ij the past..
If that fails take a trip to samsung get it repaired under warranty
All.the best eddie
hi, go to service menu by dialing *#0#*, and test speaker there. this will confirm whether it is hardware or software.
Braggster said:
Hmm seeing that you have corrected the issue in the past by doing the factory reset it is possibly a software issue..
Possibly try a reflash using odin?
It won't break your warranty unless you have rooted ij the past..
If that fails take a trip to samsung get it repaired under warranty
All.the best eddie
Click to expand...
Click to collapse
Hey Eddie thanks for the odin suggestion, I tried it and finally realized that I was just being too stubborn to admit that my phone has a hardware issue. Turns out the audio never got better after a reset, it just felt a bit different as I wanted to be it that way.
Anyways time to admit the hard truth it is a hardware issue and I think won't get it repaired, both speakers now get as loud as an S8 which by any means is not a the best speaker out there, but it gets the job done, thanks for time, Abdul Wahab.
wahab96 said:
Hi Eddie, I would have agreed with you but the thing is that doing a factory reset resolved the problem for me once, then it eventually appeared again, so this indicates that it is a software issue! No?
Click to expand...
Click to collapse
I had the very same problem. After the update. Same phone Other than the phone heating up and taking really long to charge, the speaker output dropped then got flakey. And finally stopped working. All this happened after the update.
Did a reset. Even took it to the service center and let them re-load the s/w.
Nothing helped. In the end both speakers, both mics, and ear jack will stop working.
I traced the problem down to one of two ICs one is the Max98512 or the 9896B.
If your out of warranty they will want to charge you 28,000 + for a new motherboard.
They looked really hard for physical damage and water damage. But my phone is immaculate.
From the showroom got a world-class case and screen protector.
Not a scratch they could find. I don't even take my phone off my desk. Kids actually nobody is allowed to even touch it.
At first I thought it was something I did. But as you research update problems you will see many issues from failing audio to failing displays.
The local small-time repair shop service guys will say we can fix it. But they pull a con. They just reball the audio IC and hit it up with heat. There is a chance that it will start working but the repair will not last.
Last option is to put the chips on Ali express and replace them yourself. Which is what I will do if Samsung Shafts me.
I have e-mailed the Service head of Samsung to resolve the problem.
My logic is that a flag ship should last 2 years at least.
If they shaft me on this Samsung have lost a loyal customer from Note 4 days.
You could get lucky doing things like cleaning the ear phones, the cache etc.
wahab96 said:
Anyways time to admit the hard truth it is a hardware issue and I think won't get it repaired, Abdul Wahab.
Click to expand...
Click to collapse
Are you saying you fixed it or you do not plan to fix it. Was the issue ?.