Database Develop

ATT Device Support Center for Tilt repair

I need to have my Tilt serviced under AT&T warranty and I was wondering if anyone has had experience with the Device Support Center?
I am debating whether I should use the mail exchange or take the phone to the Device Support Center.
I understand that you only get a refurbished replacement using the mail exchange.
My question is, if you get your phone exchanged at the Device Support Center, do you get a new unit or a refurbished unit? The AT&T website says that they will "swap" the phone, but no mention of whether i's a new or refurbed unit.

duytch said:
I need to have my Tilt serviced under AT&T warranty and I was wondering if anyone has had experience with the Device Support Center?
I am debating whether I should use the mail exchange or take the phone to the Device Support Center.
I understand that you only get a refurbished replacement using the mail exchange.
My question is, if you get your phone exchanged at the Device Support Center, do you get a new unit or a refurbished unit? The AT&T website says that they will "swap" the phone, but no mention of whether i's a new or refurbed unit.
Click to expand...
Click to collapse
i did the mail exchanged and i got a refurbished one it took a week tho but you couldnt tell its refurbished been using it for a couple of months now and it just like brand new

Pretty much all places will give you a refurb after 30 days. Should they give you a new one if your used one is broken?

Traditionally the DSC only carries refurbs in stock. The best way to get a NEW model would be to call the warranty dept over the phone and request a new model. However, it is not a garauntee that they will reissue you a new phone unless they no longer have any seed stock equipment in stock.
But, AT&T fully tests the refurbished models before placing them in stock and should a refurb go bad, then you are welcome to call the warranty dept again stating that the refurb has gone bad and to replace it with a new one so that the problem doesnt continue to happen or get worse.
Lastly, keep in mind that regardless of when you get a phone from the DSC or the Warranty Dept, the ORIGINAL warranty still applies. So they only warranty the phone for 1 year from the original phone purchase date or 90 days if the phone is outside of the 1 year after replacement.
Hope this helps.
Glenn

Oh I think we have an at&t employee or ex employee trolling around the forum.

ChumleyEX said:
Pretty much all places will give you a refurb after 30 days. Should they give you a new one if your used one is broken?
Click to expand...
Click to collapse
I don't mind getting a refurb unit, but I don't want to end up with one of those earlier models with the usb/battery problem.
I was trying to see if anyone has had any experience with getting the phone exchanged at the "Device Support Center." Since ATT exchanges the device on site, I guess I could at least make sure the phone functions and that there're no visible defects.

ChumleyEX said:
Oh I think we have an at&t employee or ex employee trolling around the forum.
Click to expand...
Click to collapse
lol... Yes, Im a DM for an AT&T Authorized Retailer in Jacksonville.

glennordway said:
lol... Yes, Im a DM for an AT&T Authorized Retailer in Jacksonville.
Click to expand...
Click to collapse
Oh it shows with your carefully scripted reply. (I'm not saying you were reading from one, just that you probley say it just like that all the time)

duytch said:
I don't mind getting a refurb unit, but I don't want to end up with one of those earlier models with the usb/battery problem.
I was trying to see if anyone has had any experience with getting the phone exchanged at the "Device Support Center." Since ATT exchanges the device on site, I guess I could at least make sure the phone functions and that there're no visible defects.
Click to expand...
Click to collapse
I got my AT&T Tilt exchanged twice at the DSC in San Diego, California. They only carry refurbs but you really couldn't tell (well, I could for the first refurb I got...).
I'm not sure what 'usb/battery problem' you're referring to as my original Tilt that I got back in October 2007 didn't have that problem. Anyway, the two refurbs that I got were already loaded with the 'latest' ROM update released from HTC+AT&T.
Hope it helps.

Just a bit of info.
My dad's star trek's usb port died on him. AT&T sent him a wizard to replace it.

ChumleyEX said:
Oh it shows with your carefully scripted reply. (I'm not saying you were reading from one, just that you probley say it just like that all the time)
Click to expand...
Click to collapse
i do say things like that a lot. besides one of my stores is 2 blocks from the local DSC so it gets said more there than anywhere else.

ok for people who have actually been to a DSC...what is their protocol? do they carefully inspect the devices warranty voiding spots (black void sticker over back housing screw and white water damage pad) and do they inspect for physical damage closely?

delete post

Can i take my G1(ebay) to tmobile for repair?

These buttons dont function:
-Home
-Menu button(not the one on keyboard the big one)
-Back key
-Call button
I need these buttons to gain root acess and flash new roms.Also i cant boot the phone without the charger plugged in, but the battery holds a charge though(strange right).Does anyone know if tmobile would repair it since i got it from ebay.Wifi says unable to start and bluetooth says the same thing,trackball doesnt even move so i need it for restarting after loading a new dreaimg.nbh .

Does Tmobile do repairs for phone not purshased from them?
Anyone?

Why would they?
You will have to send it to HTC i imagine.

vixsandlee said:
Why would they?
You will have to send it to HTC i imagine.
Click to expand...
Click to collapse
Thnks ill try to take it apart and replace the parts.

Send it to HTC, include a 13.95 triage fee, and they will send you a replacement. It is still covered under their warranty until 22 october.

knowfear said:
Send it to HTC, include a 13.95 triage fee, and they will send you a replacement. It is still covered under their warranty until 22 october.
Click to expand...
Click to collapse
im not the origional owner so do i need receipts,proof of purchase,etc?

Ace42 said:
im not the origional owner so do i need receipts,proof of purchase,etc?
Click to expand...
Click to collapse
nope. the phone is under warranty until 22 oct regardless of who bought it.

knowfear said:
nope. the phone is under warranty until 22 oct regardless of who bought it.
Click to expand...
Click to collapse
so i just call their support line? ive never done a replacement.

didn't you just get that phone like a day ago, send that **** back to the seller, he ripped your ass off and it will take more to fix it

gridlock32404 said:
didn't you just get that phone like a day ago, send that **** back to the seller, he ripped your ass off and it will take more to fix it
Click to expand...
Click to collapse
I cant even get in contact with the seller though.The item was listed as working but with scratches.Looks like i got the raw end of the deal

post a fraud alot with ebay, there are things that you can do but you only have so long to do it

Ya and file a claim with paypal if you used them

I think everything you buy on ebay nowadays MUST be bought using paypal. Both have gone to the toilet since ebay bought out paypal a few years ago.

T-Mobile won't do it since they didn't sell it to you
(and T-Mo doesn't do repairs, just warranty exchanges)
Give HTC's Repair and Support a ring at 1.888.356.2375.

Could use the good old "blame it on an OTA update" method. I know they will exchange it then. Doesn't matter who bought it, their update would be the cause so they will replace it.. Just the other day a friend of mine's ex gave him a scuffed up G1 with a cracked screen and it was bricked. He called them up and blamed Donut. They sent him out a new one. Said he would have to pay $100 for the broke screen, but not until the old one got sent back and they noted it. So if you don't care about being honest with them, this is the quickest way to get a new one. Otherwise send it to HTC.

Tmo will send you a new/ refurbished one if you have insurance on it.. Just say you got it as a gift and whoever got it for you, got it for the wholesale price.. I got mine from craigslist and it was a lil banged up and accidentally bricked it but I called and said I turned it off to charge it and when I turned it on it was stuck on the G1 screen. Since I had the insurance they sent me a new one.

AT&T Warranty Replacement?

Anyone have any experience yet getting a Captivate replaced through the warranty department at 800-801-1101?
My sister got her phone on launch day, past few days the screen has really been acting up, and it's now just outside the 30 day store return period.
Anybody try getting a replacement from the warranty department? I'm figuring they have replacements available but I want to check before I waste my time calling in.

When my first captivate was randomly shutting down and the store I purchased it at was having a hard time keeping them stocked I called ATT and the guy said they absolutely could just send me another, but urged me to go to the store, call him back, and let him on the phone with the clerk so he could credit my return immediately and I could go elsewhere to buy another that same day, thus not eating anymore of my 30 days. So yeah, long story short, they can replace it right away from what I was told.

screw att. lol

go to the nearby att service center and replace it.

Several months ago, I woke up one morning to a phone that refused to charge, power on, or otherwise do anything.
Walked into an AT&T Warranty place, 30 minutes later, left with a new phone.

I purchased a captivate back in December at Sam's club and luckily haven't had any real issues with it(1010 build). My wifes been bugging me since then, that she wanted one, so I just bought another one off craigslist (0610 build).
I was curious to see what anyones thoughts are on this.
1st) The craigslist one has a small crack in the plastic casing around the charger door, so the door is kinda sunk in a little, but still works properly. I'm just a little worried that down the road it may become an issue.
2nd) It seams to have some of the gps issues. When running stock it will hardly pick up anything. I flashed a few other roms on it incorporating the various gps fixes, and Paragon seams to work best. But it still wont pull in a tight lock.
So my question is:
Do you think I could do a warranty exchange on the Craigslist one through the Att repair center? Basically pretending its the one I purchased through Sam's or will they be able to figure out that there 2 different phones?

Well, that's fraud but if you feel you must I would just play dumb like you didn't know and must have mixed up the phones. Heh

Not likely since they will have the IMEI record of the original purchaser. But go ahead and try. Come back and tell us how it worked out.

I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.

Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App

newter55 said:
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
Click to expand...
Click to collapse
Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.

Miami_Son said:
Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
Click to expand...
Click to collapse
I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/

Fried my phone the other day and had the power off issue.... went into my local AT&T warranty center and they hooked me up with a Refurb in about 20 minutes - no questions asked.
IF you have insurance and it's within the 1rst year of the phone's life they should replace it as long as it's not water damaged related.
(And... I had Serendipity back on it when I got home much to my wife's chagrin)
Note: The kid actually seemed to know what he was talking about too strangely enough. Knew about the IMEI range issue and claimed that the refurbs - even if they have the problematic range should be find as they replaced teh internal hardware.
I have a 1011 build now - and it seems to be working great (sans typical GPS BS)

newter55 said:
I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
Click to expand...
Click to collapse
There are authorized AT&T resellers on eBay. Craig's list is pretty much used only. Since AT$T has acknowledged a manufacturing defect issue with some of these phones, they will probably replace ones that fall within the affected IMEI range regardless where/when it was purchased. You may have to badger them a bit, but they generally prefer to just exchange it rather than lose a customer. Unfortunately, as the OP has told us, this particular phone has some visible physical damage. On that basis AT$T is unlikely to replace it for free as they will probably say any malfunction is related to that damage and not any manufacturing defect. That's my expert insight on it.

ryanmahan said:
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.

eelton said:
If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
Click to expand...
Click to collapse
tenchars

phone return
i bought my phone off craigslist used, and when i bricked it as a newbie, called samsung for any info. as it was under a year old they took it back and repaired it free of charge. thank you! lol!

You'll either be completely out of luck and get a refurbished phone that will break in 91 days, or get a brand new phone with the same 90 day warranty that will take roughly 10 months to break.
I got lucky; the first refurbished replacement that I got was dead on arrival, so it gave me leverage to scream at ATT for being crap.
You can tell if your phone is refurbished or new by looking at the label under the battery cover; if it is white with ugly font and no indication of the Samsung logo, it's refurbished. If the logo is present, your phone is new.

AT&T Warranty Replacement Condition

For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.

thatpimp007 said:
For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.
Click to expand...
Click to collapse
I've received replacements device's a few times. Every time I received one its in mint condition. I never saw even the tiniest of scratches anywhere on the device. You should definitely call the warranty department and let them know you want another device and explain to them why you are making the request.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

Yep I just got a Galaxy S 4 Active warranty refurb. It looks brand new.
That reminds me, I need to mail the old one off.

thatpimp007 said:
For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.
Click to expand...
Click to collapse
Flawless condition. However, I only received the main phone: no battery, back or stylus. (I'm assuming that's normal)

thatpimp007 said:
For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.
Click to expand...
Click to collapse
My replacement was brand new. It came in a sealed box and the phone had the plastic on it and everything. I don't know if you have a deductible, but mine was $200 and for $200 I'd better get a brand new phone...
I loved the feeling and sound of pulling the screen protector off of a new phone.

I got 2 replacements phones the first one was in a box and in immaculate condition but had an issue with ram partition, they sent me a second phone that was wrapped up in plastic and had a couple of fine scratches on the screen.
Sent from my SM-G900A using XDA Premium 4 mobile app

Refurbished phones should typically be in like-new condition. There should not be any scratches on it. Return it.

Thanks everyone. That's what I pretty much figured.
Called AT&T and complained. Another refurbished one is in the mail. Hopefully this one is in better condition.

Has anybody been able to successfully get a replacement with a phone that was rooted by towelroot?

redh0rse said:
Has anybody been able to successfully get a replacement with a phone that was rooted by towelroot?
Click to expand...
Click to collapse
Yes, I was able to root my replacement phone using TowelRoot and also install SS, just to make sure.
I'll have to Odin back to stock though before I send it back for the other replacement without scratches.

thatpimp007 said:
Yes, I was able to root my replacement phone using TowelRoot and also install SS, just to make sure.
I'll have to Odin back to stock though before I send it back for the other replacement without scratches.
Click to expand...
Click to collapse
How do you plan on using odin to revert back to stock?

440bro said:
How do you plan on using odin to revert back to stock?
Click to expand...
Click to collapse
I could be wrong but I believe you can use @designgears one-click method:
http://forum.xda-developers.com/showthread.php?t=2619941
Or worst case scenario, just take it to Best Buy Samsung Center and have them do restore the phone for you.

thatpimp007 said:
I could be wrong but I believe you can use @designgears one-click method:
http://forum.xda-developers.com/showthread.php?t=2619941
Or worst case scenario, just take it to Best Buy Samsung Center and have them do restore the phone for you.
Click to expand...
Click to collapse
The link you posted is to the leaked software ending with MLG. That is not official software and if any warranty department checks this you would instantly be voided.
Best buy would be your only hope.

440bro said:
The link you posted is to the leaked software ending with MLG. That is not official software and if any warranty department checks this you would instantly be voided.
Best buy would be your only hope.
Click to expand...
Click to collapse
Good catch. Is there another way to revert to stock before sending back in?

thatpimp007 said:
Good catch. Is there another way to revert to stock before sending back in?
Click to expand...
Click to collapse
You can restore your nandroid backup to the stock slot. Remove any apps requiring root access. Remove safestrap, then un-root.

thatpimp007 said:
Or worst case scenario, just take it to Best Buy Samsung Center and have them do restore the phone for you.
Click to expand...
Click to collapse
I spoke to my local Best Buy store associate yesterday and he said they'll do it if the phone was purchased there.
Sent from my SGH-T999 using xda premium
Went to the Bestbuy store and the Samsung reps helped me reflash to the stock firmware. No questions asked. I handed her the phone and she plugged it to her pc and flashed it without checking anything on my phone. Flashed only took like 5 minutes. I'm back to stock.

redh0rse said:
I spoke to my local Best Buy store associate yesterday and he said they'll do it if the phone was purchased there.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
I've had a phone restored to stock by Best Buy before that wasn't purchase there.
I don't think they have a set policy. It just depends who you talk to and if they are cool or not.

redh0rse said:
Has anybody been able to successfully get a replacement with a phone that was rooted by towelroot?
Click to expand...
Click to collapse
I actually just bought a brand spanking new note 3 for my son and it had mj5. What was the luck of that.
Sent from my SM-N900A using XDA Free mobile app

had my note 2 replaced and the replacement phone was not up to par for me. so i called and complained that my phone i was sending them was in better shape than the replacement. they said they would make sure i get a nice one. the 2nd one they sent me looked like a brand new phone. all the stickers on it and not a single mark anywhere, dont settle for crap that they send you. make sure you like it or keep sending them back

Note 4 tmo purchasing replacement motherboard

Hi, I finally gave up on trying to keep my note 4 revived but being in almost perfect condition, I made a decision to purchase a replacement motherboard.
Knowing people are trying to unload parts with the same issue, I chose to purchase a new one (as so it says)
After getting the part, I was able to install in about 25 min.
Booted up upgraded to latest firmware...
Ran good for 1 day before issues started!
The moral to the story is buyer beware!!?

sloanster said:
hi, i finally gave up on trying to keep my note 4 revived but being in almost perfect condition, i made a decision to purchase a replacement motherboard.
Knowing people are trying to unload parts with the same issue, i chose to purchase a new one (as so it says)
after getting the part, i was able to install in about 25 min.
Booted up upgraded to latest firmware...
Ran good for 1 day before issues started!
The moral to the story is buyer beware!!?
Click to expand...
Click to collapse
does anyone know of a resource to purchase replacement parts note 4?

sloanster said:
does anyone know of a resource to purchase replacement parts note 4?
Click to expand...
Click to collapse
Just read about someone with same issues He sent it iin to samsung for out of warranty repair for $70 and he says all is back to normal.....i just requested the same from them and they are sending me a return label and i get a 90day/1yr warranty .

hofs1 said:
Just read about someone with same issues He sent it iin to samsung for out of warranty repair for $70 and he says all is back to normal.....i just requested the same from them and they are sending me a return label and i get a 90day/1yr warranty .
Click to expand...
Click to collapse
Please, Provide Detail...
Is your unit under warranty, what did you say to them etc...
Thanks in advance!

sloanster said:
Please, Provide Detail...
Is your unit under warranty, what did you say to them etc...
OUT of warranty basically told them i kept getting the mmc error etc etc ...they asked if i tried resetting etc i told them i even tried the samsung update program and it still acts up......dont accept the local repair option cause they dont have MB in stock....im sending mine back to samsung in texas in a few days after i back up everything and burp it back to stock........hope the know flag wont matter because it is NOT in warranty . they quoted me $70.31 cost..... ill see what happens.
Click to expand...
Click to collapse

I'm over UK for now but my Note 4 was out of warranty it's a Network 3 brand network factory unlocked. I had this same problem as everyone else here ddi : mmc_read fail got to a point where the freezer trick worked but I got fed up and took it to Samsung Service Centre on Friday. Told the the problem ad showed them video footage of the problem. They replace my motherboard with a brand new one and FREE of charge which was a bonus as I was going to break it down and sell it for parts. If there were sign of water damage they would of billed me for the work and new motherboard which is not cheap.. They did it on-site within 90 minutes..
It's always worth a try to go in house and ask..
They check the warranty with their database and not your bill invoice for the device.