hi,
i have a dead zone in the upper part of the touch screen, i have found multiple references to problems with touch scree, but i discovered that my issue is in software not in hardware.
if i run a diagnostics in settings->about phone>diagnostics->test->touchscreen everything works and i am able to clean whole display, so hw works, but no application including system is not able to use a rectangle with y=<150,280>
i also enabled developer options->show touches and the problem is probably in api, dead zone is there too, so no wonder that all apps have a problem.
i dont know when this problem started, but i am sure it was after 5.x upgrade
any ideas?
My phone has a similar issue, and I have only noticed after updating to lollipop too. In my case, the screen does not recognize touches in a portion of the notification bar. After trying a lot of solutions, including repairing using FTF and PC Companion, I tried to downgrade to Kitkat. Although the notification bar worked normally, testing through the service tests menu (type *#*#7378423#*#* in dialer) revealed the problem was still there, but the area affected was a bit smaller, what explained why I could lower the notification bar again.
I believe this is a hardware issue. What makes you able to wipe the screen through the diagnostics menu is the fact that the area you can wipe is large, so when you swipe near the affected area, it wipes a larger area around it.
I've attached some screenshots showing what I got using the touch screen test (service tests menu).
I also found someone with a similar issue in another thread:
http://forum.xda-developers.com/showpost.php?p=60741536&postcount=22
joaomateus said:
My phone has a similar issue, and I have only noticed after updating to lollipop too. In my case, the screen does not recognize touches in a portion of the notification bar. After trying a lot of solutions, including repairing using FTF and PC Companion, I tried to downgrade to Kitkat. Although the notification bar worked normally, testing through the service tests menu (type *#*#7378423#*#* in dialer) revealed the problem was still there, but the area affected was a bit smaller, what explained why I could lower the notification bar again.
I believe this is a hardware issue. What makes you able to wipe the screen through the diagnostics menu is the fact that the area you can wipe is large, so when you swipe near the affected area, it wipes a larger area around it.
I've attached some screenshots showing what I got using the touch screen test (service tests menu).
I also found someone with a similar issue in another thread:
http://forum.xda-developers.com/showpost.php?p=60741536&postcount=22
Click to expand...
Click to collapse
Do your set has warranty? Have you taken it to the technicians yet?
---------- Post added at 02:56 AM ---------- Previous post was at 02:56 AM ----------
jipoid said:
hi,
i have a dead zone in the upper part of the touch screen, i have found multiple references to problems with touch scree, but i discovered that my issue is in software not in hardware.
if i run a diagnostics in settings->about phone>diagnostics->test->touchscreen everything works and i am able to clean whole display, so hw works, but no application including system is not able to use a rectangle with y=<150,280>
i also enabled developer options->show touches and the problem is probably in api, dead zone is there too, so no wonder that all apps have a problem.
i dont know when this problem started, but i am sure it was after 5.x upgrade
any ideas?
Click to expand...
Click to collapse
Did you find out any solution??
salehin4070 said:
Do your set has warranty? Have you taken it to the technicians yet?
Click to expand...
Click to collapse
My phone's still under warranty, I will contact them in the next weeks. If I can get any news I will post it here.
Sometimes when I turn on my phone the upper part of the screen doesn't work as well. Usually, turning the screen off and on again makes it go back to normal.
I don't think it's a hardware issue because I had my phone replaced (not because of this) and the problem persists. It doesn't bother me that much, however.
for last few days I m unable to swipe down the notification bar,its unresponsive over the whole notification bar. I cant even clear that zone while running the diagnostic test. please reply who has solution. I m really tensed. I don't have any warranty.
Have the same problem here. Does anyone already found a solution ?
Iam having the same problem on more than one place of the screen. Any solution?
Same Problem - Top half not working
I have about the same problem as the whole top half of the screen is unresponsive. Had it for about 3 weeks when it suddenly happened. Sent it away for repair about two weeks ago, still waiting on the outcome.
Hello, exactly the same problem with my Z3 Compact, I am sending it for repair next monday. Any updates from you guys?
Info
jipoid said:
hi,
i have a dead zone in the upper part of the touch screen, i have found multiple references to problems with touch scree, but i discovered that my issue is in software not in hardware.
if i run a diagnostics in settings->about phone>diagnostics->test->touchscreen everything works and i am able to clean whole display, so hw works, but no application including system is not able to use a rectangle with y=<150,280>
i also enabled developer options->show touches and the problem is probably in api, dead zone is there too, so no wonder that all apps have a problem.
i dont know when this problem started, but i am sure it was after 5.x upgrade
any ideas?
Click to expand...
Click to collapse
In this case it s possible to have software issue
so install PC Companion and use Update option and then Repair Firmware to wipe ur phone and install fresh firmware
if problem remains take it to service center for faulty touch screen
:good:
I Have the same issue after update with pc companion 23.4.A.1.200
Reinstalling the software didn't fix the problem in my case. If so many people have this issue i'd say it's about the built quality.
I got this issue in my device also. Just paid attention to it today. Sometimes it works fine, but sometimes no. I tried the test from diagnostics in the phone me, and sometimes i couldn't reach the upper area, around 1-2 millimeter width, but sometimes it works fine also in the test. I didn't perform any software upgrades, the phone has build 23.4.A.0.546, Android 5.1.1. May be it can be solved with any screen calibration? Any ideas will be appreciated...
I've recorded screen video, so you can see the problem area: https://youtu.be/rfn4j1yGluU
Thank you
Same problem. My device is d5833 brought in Australia last Christmas day. The problem occur three ago with the build 23.4.a.1.200. It wasn't fixed if upgrading to build 23.4.a.1.232 or wiped all to reset.
This evening my another d5833 also had the same problem with the build 23.4.A.0.546. I brought them on the same day.
I no sure if the android 5.1 cause this problem, but everything is ok before I upgraded. Probably the screen sensor was broken by the upgrades .
I have contacted the store, where i bought my device (www.clove.co.uk), and they will take care of sending it to Sony service center and repairing under warranty.
I also read about this issue on other forums, it looks like hardware problem, which can be fixed by touchscreen replacing.
I sent mine back to the store (handtec.co.uk) aswell. They are currently taking care of it. Anyway, I was told that I will be able to track the progress online, but I don't see the device in my account. Tried to contact them few times, so far they told me twice that the device was already sent back to me, and once that they have just received it back from repair. Opened a ticked, current status is "your item is booked with the manufacturer as soon as we got any information regarding your item from manufacturer we will update you via email". Let's see how it goes.
If you're rooted, reboot into recovery and wipe dalvik & cache (you don't lose any data or settings)... problem solved!
Brgds... /Tubgirl
Tubgirl said:
If you're rooted, reboot into recovery and wipe dalvik & cache (you don't lose any data or settings)... problem solved!
Brgds... /Tubgirl
Click to expand...
Click to collapse
10x, but my phone is not rooted. Already sent to service... Now i just have to wait...
Mine is also not rooted, and made entry in Sony for repair on 02/10, so far no response on the status.
Related
İ do have a weird issue on my phone and i don't know is it an hardware or software issue.
1.While surfing internet on some of browser's buttons appears grey lines.As you can see from screenshots it disappears if i restart the phone.
http://k1304.hizliresim.com/18/n/m8gv5.png
Ss.
http://m1304.hizliresim.com/18/q/mbfhj.png
2.when i answer a call while the phone ringing even I swipe the green accept button phone continues to vibrating for an half second.
Is this issues related to a hardware or software problems ?
This is a new sample
Hard to tell, most likely a software issue? Doesn't seem to be on the same part of the screen.
Have you tried repairing it with Sony update service? Try that then tell us if it resolves the issue.
Sent from my C6603 using xda app-developers app
İ did repair by sony update service it didn't resolve the issue
It looks like graphical corruption.
If that was taken with the screenshot feature and a software repair has not fixed it, it could well be faulty hardware. (I would guess at either the GPU or Memory).
Does it tend to do it more, the more you use the phone? i.e. when it gets hotter/stressed.
akarian said:
İ do have a weird issue on my phone and i don't know is it an hardware or software issue.
1.While surfing internet on some of browser's buttons appears grey lines.As you can see from screenshots it disappears if i restart the phone.
http://k1304.hizliresim.com/18/n/m8gv5.png
Ss.
http://m1304.hizliresim.com/18/q/mbfhj.png
2.when i answer a call while the phone ringing even I swipe the green accept button phone continues to vibrating for an half second.
Is this issues related to a hardware or software problems ?
Click to expand...
Click to collapse
if repair didn help
Flash another Stock* ROM
:good:
alexp999 said:
It looks like graphical corruption.
If that was taken with the screenshot feature and a software repair has not fixed it, it could well be faulty hardware. (I would guess at either the GPU or Memory).
Does it tend to do it more, the more you use the phone? i.e. when it gets hotter/stressed.
Click to expand...
Click to collapse
I tried a few stock rom and it didn't help either.And I couldn't observe it why it's appearing because I didn't see it today, also restarting the phone doesn't help also.I don't know it has connection with it because I have . Dead pixel on the middle of screen
Take it back to the shop and ask for an exchange or repair. Gl
Sent from my C6603 using xda app-developers app
xperia z screen problem when locked or turned off
hi, i bought this phone in march 2013. It happens when i bought it. when i locked the screen, look from above its nothing but from the side you can see not clear line all over the scree. its like full of hash tags. does anyone has it? What is it?
hi, not sure if anyone facing same problem.
sometime when messaging, while i want press on backspace, it will just register random character from the keyboard instead of deleting.
It also affect the lock screen pattern grid or while playing game. Usually it happen randomly and last for around 1 minute or less.
Not sure is just software or hardware.
Hope to find out more on this issue before I decide whether i should restore the phone or send in for servicing.
Info
cstoe said:
hi, not sure if anyone facing same problem.
sometime when messaging, while i want press on backspace, it will just register random character from the keyboard instead of deleting.
It also affect the lock screen pattern grid or while playing game. Usually it happen randomly and last for around 1 minute or less.
Not sure is just software or hardware.
Hope to find out more on this issue before I decide whether i should restore the phone or send in for servicing.
Click to expand...
Click to collapse
- have u experience any water damage?
- are you root user? and install any module that effect touch?
If not then follow these >>
first connect ur phone to pc and Repair firmware by PC companion
It will install fresh firmware so can solve almost all software issue.
> if problem remains take it to service center because of faulty touch panel
:good:
Geeks Empire said:
- have u experience any water damage?
- are you root user? and install any module that effect touch?
If not then follow these >>
first connect ur phone to pc and Repair firmware by PC companion
It will install fresh firmware so can solve almost all software issue.
> if problem remains take it to service center because of faulty touch panel
:good:
Click to expand...
Click to collapse
- water damage, not that i know off
- non-rooted since some of my app can't run on rooted phone
tested in developer mode enable pointer location, when the problem occur, any touch will become like a swipe line.
will try repair using PC companion as you suggested.
Thanks
after repair using PC Companion, so far look ok.
will keep monitoring but initial suspect is some app I installed or the touch-to-wake module as mentioned by my friend which is causing the problem.
Hi
I've noticed an odd problem the last few days, my phone vibrator suddenly stops working. It'll work for a bit and then suddenly stop and then start again without any apparent pattern. I downloaded the Sony Diagnostics app and it fails the vibration test when this happens - the problem is system wide.. The only recent things that I have done with the phone is wash it briefly after using it with dirty hands and changed my sim to go from 3G to 4G. I don't have any other issues with the phone, a restart doesn't always solve the problem
Anyone come across this before?
Edit: fix title
Bump..., it just happened again now
same problem
I have the same issue, but if i turn the mobile in landscape then tap the mic end of the phone whilst running vibrate diagnostic the vibrate comes back intermitently!
Seems like this is a common problem across the Xperia line of devices, there's quite a few threads about other devices with similar problems. Usually giving my phone a shake brings the vibrator back to life for a short while. It's starting to seem like it doesn't work more often than it does
Mine just stopped working today ugh. Let me know if you found a fix for this. Hope it isn't hardware issue
It must be a hardware problem if giving a shake brings it back, it sounds like there's something lose inside although I don't know if that's just how the vibrator is designed to give it space to vibrate or something else. Sony have recommended I send it in for evaluation, gonna be a pain
Giving it a shake does not solve a thing...
Still, instead of sending it to Sony for repair, I got a replacement from Amazon who is shipping the replacement before I return the faulty item...
zer0day said:
Hi
I've noticed an odd problem the last few days, my phone vibrator suddenly stops working. It'll work for a bit and then suddenly stop and then start again without any apparent pattern. I downloaded the Sony Diagnostics app and it fails the vibration test when this happens - the problem is system wide.. The only recent things that I have done with the phone is wash it briefly after using it with dirty hands and changed my sim to go from 3G to 4G. I don't have any other issues with the phone, a restart doesn't always solve the problem
Anyone come across this before?
Edit: fix title
Click to expand...
Click to collapse
A solved by restoring the firmware or hardware?
Or simply replace ?
I feel the same as you .
I have a D6603 Z3
maikoandres said:
A solved by restoring the firmware or hardware?
Or simply replace ?
I feel the same as you .
I have a D6603 Z3
Click to expand...
Click to collapse
I sent mine to Sony under warranty and they've replaced some components. I've not managed to start using it in full again but the diagnostic app hasn't flagged up any problems yet
Same thing happens for me.. I googled it and read a post somewhere and someone said it only stops working when he is typing and shaking the device provides a temporary fix...
Shaking it did work for me as well only for a couple of Mins then it stopped again.. I turned off vibration feedback on my keyboard and the issue has not returned.. So for me it seems to be a matter of rapid use
Sent from my D5803 using Tapatalk
It happend for me 1 month ago after i listen music during the shower
Vibrate stop and not work until you shake phone.
Anyone could fix it?
I email to usa support and repair phone by their steps last night. But nothing changed.
Unfortaunatly my phone doesn't have warranty and even we don't have official sony office in Iran.
Important
any fix guys ??
i have the same problem !
Same thing here, keyboard kills it and shaking (massive shake from up and downwards) brings it back..
All is temporary of course..
Can some one please post updated information? Did you find software fix? Hardware fix helped?
Please note.
---------- Post added at 07:46 PM ---------- Previous post was at 07:31 PM ----------
Also guys, lets find some common stuff maybe theres something we all did that caused it
For example i have:
1. Rooted
2. Recovery installed
3. Xposed installed
4. Modded dual speakers for calls
Mention if you've got any of these or other things that might be related..
mcjordan92 said:
Same thing here, keyboard kills it and shaking (massive shake from up and downwards) brings it back..
All is temporary of course..
Can some one please post updated information? Did you find software fix? Hardware fix helped?
Please note.
---------- Post added at 07:46 PM ---------- Previous post was at 07:31 PM ----------
Also guys, lets find some common stuff maybe theres something we all did that caused it
For example i have:
1. Rooted
2. Recovery installed
3. Xposed installed
4. Modded dual speakers for calls
Mention if you've got any of these or other things that might be related..
Click to expand...
Click to collapse
I also have this issue. This issue has been occurring since the first Lollipop update. Never had a problem with KitKat.
My phone is stock with a full wipe install of 5.1.1. However, I did have all my apps reinstalled before the issue occurred. I never tested if this issue occurs with no apps installed as this is my only phone.
Sent from my D5803 using Tapatalk
Mine stopped working also.. No shake or bump fixes this, not even temporary. This is so annoying, i never appreciated this feature so much, guess i took it for granted, but now that it's gone.. i'm constantly missing calls and texts..
Good part is now that it started falling apart for no reason, I might as well unlock it's BL and start messing with it
I have been having the same issue with my xperia z3. Vibration stops working when typing or spamming home and back button at random times . I can't see any pattern to it nor any reasonable explanaition to why this is happening. I have never let water come near my phone, nor have I ever rooted it. A tap on the bottom right corner always fixes the issue until the next time it happens. Has anyone found a permanent fix or what the root of the problem is? I feel reluctant to send my phone for repair as it would definitely take more than two weeks. I am also worried that once they open it for a repair it will never be waterproof again. As I can see, a large number of people are affected. Any solution?
Same problem here with Xperia Z5 Compact, but I also have another problem, because vibration does not work at all on vibration mode.
The phone is new, I have latest android update from Sony.
It is working when the sound is on, I have checked settings, and it says vibration is on.
Hi there, I have same issue with my Brand new Sony xperia E4g, i've bought it only for 1 week. I think this was hardware problem, when shaking my phone, it work, then when i turn it to some another positions, it doesnt work, or sound weird then doesnt work. Over all, it will work if i give a shake, then doesnt work in some specifical positions. Anyone have idea? should I take it to warranty service? Thanks
Same problem...
When vibration stop to work, you had to shake your device. So, the vibration will work again...
It's an hardware issue: I tried to flash another rom. I tried to root/unroot: it doesn't matter.
I sent my Z3C in warranty, but they didn't solve anything
I just had this problem a 2 weeks ago and today while writing message. 2 weeks ago, it just stopped working - so i rebooted device and it started working again. Today, it stopped working, so i just tapped back of phone, and it was working again. After a while it stopped working again, so i rebooted it and it's working fine for now but i saw a long time ago that sometimes that vibrations are randomly losing, and sometimes, that vibrations just feels and sound "weird". Specially when then phone is turned with screen upside down (that situaton happened to me every time when was laying in bed, on side or on back). I can't send it to support, i dont have any other phone that i can use as my backup phone... Ofc phone is rooted, xposed too, MM installed, and it had meet succesfully without any problem with normal water. Im washing it sometimes under stream of tap water, checking before that every side its closed properly...
So I had my L90 D405N repaired (whole motherboard was replaced) and I noticed something strange afterwards. The touchscreen seems to be unresponsive, but only when I try to unlock the device. It's especially noticeable if I set a pattern unlock. I can only draw the pattern successfully after like 10 or 20 tries. The touchscreen basically does not record the whole pattern consistently. This is not such a big problem when using a simple swipe to unlock method, though still occurs from time to time. I have installed the latest available software update (I'm now running V10d firmware), also had the touch firmware updated, but the issue persists. Strangely enough, none of the issues are noticeable past the lockscreen. Does anyone have any ideas as to what might be the problem and the solutions to it? Thanks in advance for any answers that might come.
linasj said:
So I had my L90 D405N repaired (whole motherboard was replaced) and I noticed something strange afterwards. The touchscreen seems to be unresponsive, but only when I try to unlock the device. It's especially noticeable if I set a pattern unlock. I can only draw the pattern successfully after like 10 or 20 tries. The touchscreen basically does not record the whole pattern consistently. This is not such a big problem when using a simple swipe to unlock method, though still occurs from time to time. I have installed the latest available software update (I'm now running V10d firmware), also had the touch firmware updated, but the issue persists. Strangely enough, none of the issues are noticeable past the lockscreen. Does anyone have any ideas as to what might be the problem and the solutions to it? Thanks in advance for any answers that might come.
Click to expand...
Click to collapse
Oh! Sounds like the issue of phantom touches I once had.
Tiny water particles caused random touches while swiping that broke my swipes too.
The issues persisted even past lockscreen for me.
I cleaned my screen and put on a screen guard.
I dunno if this will help you, but this is what helped me.
Turn on "show touches" in developer options.
You might see phantom touches here and there when you swipe
Thanks! Will try that right when I get back home. Sure hope it works. I'll report back with results.
EDIT: tried removing screen protector and cleaning the screen, but the issue was still there. Even did a factory reset, but the unresponsiveness didn't seem to go away. I'm beginning to think the digitizer is messed up. I'll probably take it to warranty tomorrow. Again. Unless, of course, anyone has any solutions.
Sent from my LG-D405N using XDA Free mobile app
I am also having the same problem after replacing motherboard...
I tried factory reset and fpashed kdz again...
Same problem..
I called lg service centre who replaced motherboard..
Said that touch should be replaced....
Seeing as the issue is probably the same as mine, your phone's screen (and digitizer as well) just has to be replaced. That should not cost anything, so just have patience. My phone is working fine after everything's been fixed.
Sent from my LG-D405N using XDA Free mobile app
i have an LG L90 D415, and i have same issue.
the touch is irresponsive only when unlock the screen, but when i do a call and hang up, the touch works fine, i dunno why is this. i dont know if is hardware, or software.
Run an app that tests the touchscreen and/or do a factory reset (backup first, you will lose all data). If the problem persists after a factory reset using the stock firmware then you have a hardware issue.
Sent from my LG-D410 using XDA Free mobile app
I have the same un responsivness.. now I cant even get into my phone bc its locked and it wont let me touch the code so what can I do to get in my phone... it did just update firmware also.. plz help I dont have money for a phone
My touchscreen does not responsive and i couldnt drag even after the initial screen unlock. I solved this problem as follow: dial this 3845#*410# (my model phone is 410, if you have 405, put 405 insted 410). After, go to HW DEVICE TEST --> TOUCH TEST --> TOUCH FIRMWARE UPGRADE --> OK. Wait a minutes e after reboot the phone. Try again if not work in the first time.
Enviado de meu LG-D410 usando Tapatalk
solved my problem
brunolcs said:
My touchscreen does not responsive and i couldnt drag even after the initial screen unlock. I solved this problem as follow: dial this 3845#*410# (my model phone is 410, if you have 405, put 405 insted 410). After, go to HW DEVICE TEST --> TOUCH TEST --> TOUCH FIRMWARE UPGRADE --> OK. Wait a minutes e after reboot the phone. Try again if not work in the first time.
Enviado de meu LG-D410 usando Tapatalk
Click to expand...
Click to collapse
dude that was perfect....
solved mine....
thanks again....
Great tip
This tip also solved my phone issue.
On a friends phone we had the same problem. At first the touch gesture on the lock screen needed a few attempts and after some time it was impossible to do the gesture and we were essentially locked out of the phone.
I'm not sure if this helps anyone else, but for this L90 (405) phone the following helped: I applied hot air (from a hair dryer) onto the device screen and while the hot air was hitting the screen I was able to do the unlock gesture on the lockscreen successfully. This was repeatable because I required it a second time as the device locked itself while I was doing some data backup. As a side note: The screen had a small crack at one edge.
Though after the lock screen various other places like scrolling through galleries, pinch-zoom and swipe-keyboard did not work reliable.
brunolcs said:
My touchscreen does not responsive and i couldnt drag even after the initial screen unlock. I solved this problem as follow: dial this 3845#*410# (my model phone is 410, if you have 405, put 405 insted 410). After, go to HW DEVICE TEST --> TOUCH TEST --> TOUCH FIRMWARE UPGRADE --> OK. Wait a minutes e after reboot the phone. Try again if not work in the first time.
Click to expand...
Click to collapse
After I was finally able to unlock the phone again, then this above TOUCH FIRMWARE UPGRADE from brunolcs also solved my problem (after a second try, and removing the battery in between).
PS: One thing that helped during the backup phase before the TOUCH FIRMWARE UPGRADE. I connected a bluetooth mouse and then I was able to scroll with the mouse at important places were I needed to do backups.
Turning to the community with the same issue after I've tried just about everything I could think of. The problems started after the original digitizer was shattered and replaced with a knock-off. My touch firmware is already on the latest 2.07 version, heating it with a hair drier does not alleviate the symptoms, I've already tried four different touchscreens from four different suppliers, with some claiming for their wares to be "original" (thou what that means exactly is not entirely clear as you may know!) and still touchscreen is unresponsive on lockscreen for the first ~5-7 seconds. Once past lockscreen, everything goes away. This YouTube video depicts exactly what I mean.
Any ideas? Can any of you still on the original phone firmware launch service tools (3845#*405#) > HW Device Test > Touch Test > Check Touch Panel and see what it reports for Raw Data? (Mine says "Channel Status: PASS" but "Raw Data: FAIL".)
Anyone?
Hey,
don't know if this is the same issue, but the phone of my mother (LG L90 - D405) can't be unlocked while doing a call. Started with calling the mailbox, we were not able to unlock the phone to delete the messages. Screen didn't react at all until phone call ends. As soon as the call was over, the screen reacts completely normal.
Now the problem exceeded to any call: screen does not react, ending call is only possible, if your talk partner ends it. Screen reacts normally, when no call is made.
Does anyone know a solution? Haven't tried the solution posted above, perhaps doing a factory reset will solve the issue?
Or time to switch to a new phone, as this one was heavy used...
Suddenly my xperia Z3 compact's Home button, back button or even the button which shows the background apps is not working. Although these buttons work perfectly when the device is locked which means nothing is wrong with the touch screen/display (at that time the call button, lock button and camera button are displayed respectively). But I don't understand why these buttons aren't working when the device is unlocked. I've already tested on "safe-mode". It didn't work. Then I flashed the device using flashtool and reverted back to kitkat. But still the same problem persists. I have attached two pictures so that you can understand my problem. Now someone please help me out.
salehin4070 said:
Suddenly my xperia Z3 compact's Home button, back button or even the button which shows the background apps is not working. Although these buttons work perfectly when the device is locked which means nothing is wrong with the touch screen/display (at that time the call button, lock button and camera button are displayed respectively). But I don't understand why these buttons aren't working when the device is unlocked. I've already tested on "safe-mode". It didn't work. Then I flashed the device using flashtool and reverted back to kitkat. But still the same problem persists. I have attached two pictures so that you can understand my problem. Now someone please help me out.
Click to expand...
Click to collapse
Try to repair the phone software using PC Companion, if that doesn't change anything either, I have no idea what could be wrong.
salehin4070 said:
Then I flashed the device using flashtool and reverted back to kitkat. But still the same problem persists.
Click to expand...
Click to collapse
Odd issue
Did you wipe anything with Flashtool?
I have a similar issue. I think it's a hardware problem.
You can try the service tests menu (type *#*#7378423#*#* in dialer), but maybe it won't detect any problem since the affected area is in the navigation bar.
I believe your phone recognizes touches in that area when the device is locked simply because it is possible to unlock the phone by swiping up starting from points a little higher than the area where the navigation bar is placed.
The complete description of my problem is in this thread, and I've also found someone who posted screenshots too.
I've attached some screenshots of my phone (using service tests menu).
Unfortunately, I haven't found a solution yet, so I'm thinking about sending it to repair.
istux said:
Odd issue
Did you wipe anything with Flashtool?
Click to expand...
Click to collapse
No! It just started automatically.....But then I rooted the device so that I could use gravity box and have some tweaks over the navigation bar. But nothing works!
joaomateus said:
I have a similar issue. I think it's a hardware problem.
You can try the service tests menu (type *#*#7378423#*#* in dialer), but maybe it won't detect any problem since the affected area is in the navigation bar.
I believe your phone recognizes touches in that area when the device is locked simply because it is possible to unlock the phone by swiping up starting from points a little higher than the area where the navigation bar is placed.
The complete description of my problem is in this thread, and I've also found someone who posted screenshots too.
I've attached some screenshots of my phone (using service tests menu).
Unfortunately, I haven't found a solution yet, so I'm thinking about sending it to repair.
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Click to collapse
btw....Using "Glove mode" helps a bit.....I just don't get it what's wrong in normal mode?
And I've rooted the device....used Gravity box to tweak the navigation bar. I've increased the navbar height from 100px to 110px. So. now it works somehow but only in horizontal mode. In landscape mode it's the same as before. And this thing not works when I'm running any apps. So, It's become kinda irritating to use any apps and lately the right side panel of the status bar has also stopped working. I just don't get it!
degraaff said:
Try to repair the phone software using PC Companion, if that doesn't change anything either, I have no idea what could be wrong.
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Nothing works :/
salehin4070 said:
No! It just started automatically.....But then I rooted the device so that I could use gravity box and have some tweaks over the navigation bar. But nothing works!
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I think it's a hardware problem
Flash a new clean stock firmware and bring it to a sony service assistance point.
Good luck!
istux said:
I think it's a hardware problem
Flash a new clean stock firmware and bring it to a sony service assistance point.
Good luck!
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Click to collapse
Yeah, Unfortunately It's a hardware issue.....I went to the service center today and they told me something like the Digitizer should be replaced meaning the whole display should be changed. As I've got no warranty, that leaves me with no choice but to spend a whole lot of money right now
I want to answer like "you have 1 centimetre screen protector or something?" but you already repaired your phone. Hope your phone will be better and your money spent is paid off with a great experiences. And i also hope your waterproofness will not gone after repair.:banghead:
Sent from my D6653 using XDA Free mobile app
Root your device. Install Resolution changer. Open it, leave the width value same, and the decrease the height value, it will make the back key panel null, and your back key position will change. you can use touchscreen smoothly with no problem, even in any app or video player
i have the same problem. Then i use the phone horizontally, everything is ok, anywhere on the screen responds my touch. I think it is a software problem.
Same problem
Inviato dal mio GT-N8000 utilizzando Tapatalk
facing the same problem second time...
This is still a problem for me. I believe it is a software problem. I tried the screen on a game that uses the screen, Piano Tiles 2. The game menu is at the bottom of the screen, right where the Home/Back button is supposed to be. But on the game, this area actually works. Whereas if you exit from the game, that same are-- that same area where it doesnt have a problem in-game-- no longer works when interacting with the sony OS.
What gives?
I also tried updating software, a different launcher, and nothing worked so far. Its been months now and it seems to be deteriorating.
I have the same problem, too. I think it is a software problem, because in the lock screen there is no problem. Using the buttons, in horizontal mode with Sony logo on the right, works.
I'm using official 23.5.A.1.291
It seems there are a lot of devices with this issue (mine is one of them)
Please check here
http://talk.sonymobile.com/t5/Xperi...ll-down-difficult-in-home-screen/td-p/1020360
and here
http://talk.sonymobile.com/t5/Xperi...back-and-home-button-not-working/td-p/1047855
I sent my phone to the assistance last week, I've just received the confirmation it has been repaired but at the moment I don't have any report.
I'm asking myself if this kind of issue could start again in the future... when the warranty will be expired
If any of the capactive keys ( Home, Back and Menu ) buttons don't work. The Z3 Compact has soft-keys so you could try either of the two:
1) Flash a clean ftf, wipe everything. If it works after this it was most likely just a software bug/glitch, but if it still persists..
2) Its most likely a hardware issue related to the digitizer, you could either send it to Sony if you have warranty, or get it fixed by Sony or a black market fixer if you want to save some cash
Good luck
Revontheus said:
If any of the capactive keys ( Home, Back and Menu ) buttons don't work. The Z3 Compact has soft-keys so you could try either of the two:
1) Flash a clean ftf, wipe everything. If it works after this it was most likely just a software bug/glitch, but if it still persists..
2) Its most likely a hardware issue related to the digitizer, you could either send it to Sony if you have warranty, or get it fixed by Sony or a black market fixer if you want to save some cash
Good luck
Click to expand...
Click to collapse
In your opinion isn't quite strange a lot of users have the same issue in the same range of time? This make me think to a bug, not to an hw issue.
Furthermore now also the Z3 seems to have the same...
http://talk.sonymobile.com/t5/Xperia-Z3/Cannot-pull-down-status-bar/m-p/1033034#U1033034
In few days I should have back the phone, will see
A solution that worked for me
Hi,
I'm no expert but the following worked for me.
It seems an app was installed or upgraded that invisibly smothered the screen and prevented interaction.
1. Goto Settings / Apps / Settings (cogwheel) / Draw over other apps / Change all the apps to "No".
2. If you have installed the "Back Button" app, goto Settings / Accessibility / Back Button / Turn off.
The above got it working again - just.
Then goto Settings / Display / Glove mode / Turn on.
Worked a treat. Good luck.