Related
Hey guys,
I work at Sprint and my technicians and myself cannot figure this out. So I thought I would reach out to you guys!
I had 4G flawlessly on my phone for the first few weeks I had it. One day I got a SIM error that read something like this, "No SIM Card: 4G LTE will not work as SIM/UICC is reinserted". I popped out the little SIM card, wiped it off, and the phone read it and the error went away. Since then I have not had a single connection to 4G LTE.
All of our demo phones are on 4G lte as well as my girlfriends phone at home. I am constantly in 3G or 1X. Any advice would be great
Things I have already tried....
1. Updated profile/prl
2. Reprovisioned phone using ##72786#
3. Toggled settings using *#*#4636#*#*
4. Wiped and installed a new ROM
5. Played around with SIM card slot and rebooting phone
I am going to try a new UICC sim if we have one around the store...if that doesn't work im out of ideas!
I have no suggestions, but I have had the same exact problem the past couple of weeks. I got the error, but I didn't even pop the SIM card out. I just put the phone in airplane mode like I usually did when I got the error. When I took it out of airplane mode, my 4g was gone and it has not come back. I have checked all settings and I can't come up with anything. I also RUU'd back to stock just to make sure. Still no sign of 4g.
Let me know if replacing your sim does the trick, because this has been driving me crazy.
By the way, I know it is the phone and not just sprint messing with the towers or something, because my wife's evo 4g lte is on 4g all the time.
Sent from my HTCONE using xda premium
I read somewhere that your SIM ID and your UICC ID have to match, don't know if it's true, but go to settings - about - phone identity to check it out
Sent from my HTCONE using xda premium
pwgerhardt said:
Hey guys,
I work at Sprint and my technicians and myself cannot figure this out. So I thought I would reach out to you guys!
I had 4G flawlessly on my phone for the first few weeks I had it. One day I got a SIM error that read something like this, "No SIM Card: 4G LTE will not work as SIM/UICC is reinserted". I popped out the little SIM card, wiped it off, and the phone read it and the error went away. Since then I have not had a single connection to 4G LTE.
All of our demo phones are on 4G lte as well as my girlfriends phone at home. I am constantly in 3G or 1X. Any advice would be great
Things I have already tried....
1. Updated profile/prl
2. Reprovisioned phone using ##72786#
3. Toggled settings using *#*#4636#*#*
4. Wiped and installed a new ROM
5. Played around with SIM card slot and rebooting phone
I am going to try a new UICC sim if we have one around the store...if that doesn't work im out of ideas!
Click to expand...
Click to collapse
have you check to see if your phone is on cdma/lte, cause it happen to me once that i reset the phone and it was on cdma only
HTC ONE
luisrod03 said:
have you check to see if your phone is on cdma/lte, cause it happen to me once that i reset the phone and it was on cdma only
HTC ONE
Click to expand...
Click to collapse
yes I already tried that as well
I'm assuming the phone's not rooted, but any chance you might be able to flash new radio software?
pwgerhardt said:
yes I already tried that as well
Click to expand...
Click to collapse
I had that issue also but I popped the out the sim and back in then reboot. I have 4g again but under my mobile data I have network set to automatic.
Sent from my HTCONE using xda premium
http://techwalls.com/no-sim-card-error-on-htc-one/
Sent from my HTCONE using xda app-developers app
pelon90005 said:
http://techwalls.com/no-sim-card-error-on-htc-one/
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Yeah I did the tape fix. It got rid of the errors but still no 4g
Sent from my HTCONE using xda premium
pelon90005 said:
http://techwalls.com/no-sim-card-error-on-htc-one/
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Im not getting the "no sim" error anymore. I never got it again after the first time I popped it in and out. Im just getting no 4G after fixing it.
Rirere said:
I'm assuming the phone's not rooted, but any chance you might be able to flash new radio software?
Click to expand...
Click to collapse
The phone is rooted. I don't think there are any other radios out for this device yet though. Thanks for your reply though
I'm a Sprint Tech and do not have an answer currently for you guys as I have been receiving this error as well and only just found this thread. Will try to research tomorrow and see if I can find an answer. I only received this message once as of yesterday and it went away seconds later. Tonight it reappeared and is sticking. Under app info it shows this is the Phone app that is sending out this notification. There is a possibility if you force close the app and then disable notifications for it that this error may go away; however, I'm not sure what other notifications we would consequently loose. Current corporate PRL is 55015 and I am running Viper 1.0.3 with stock kernel. I am wondering if this has to do with refreshing your PRL because I did not notice it until I requested it from Updates two days ago even though the actual PRL version number did not change.
Sent from my HTCONE using xda app-developers app
What about running a RUU
http://goo.im/devs/joeykrim/m7_wls/m7_wls_1.29.651.7_decrypted.zip
ITS NOT .10 but u could just update after. See if it works.
If ur rooted use this
http://www.androidfilehost.com/?fid=22979706399752930
Its .10
Try it
Sent from my HTCONE using xda premium
Already ran RUU. No dice. Took it to a Sprint store and they replaced the SIM card. Still no dice. I'm starting to think it's the radio itself.
Sent from my HTCONE using xda premium
Damn. We seriously dont have radio img's yet? I thought the RUU flashes the radio.
Sent from my HTCONE using xda premium
i have the same problem. i went to sprint today and asked if they knew anything. with out missing a beat he says oh you just need to take your sim card out and wipe it off with alcohol really well. is he lying to me or is he being serious to me?
Rally187 said:
i have the same problem. i went to sprint today and asked if they knew anything. with out missing a beat he says oh you just need to take your sim card out and wipe it off with alcohol really well. is he lying to me or is he being serious to me?
Click to expand...
Click to collapse
I doubt it will work but let us know if it works for you. A brand new SIM didn't work for me so I'm not too hopeful about it.
Sent from my HTCONE using xda premium
tristandespain said:
I doubt it will work but let us know if it works for you. A brand new SIM didn't work for me so I'm not too hopeful about it.
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
yea that sh!t didnt work at all. this seems really stupid to me that our phone is having this issue what could be causing this why would the sim card mess it up?
Ok so the consensus is, this seems really stupid too but its the only thing I can figure, the SIM is loose. If you eject your HTC One Micro Sim and place a small piece of scotch tape on the reverse side of the connector, this gives the card just enough volume, when reinserted to consistently maintain contact with the reader as the SIM tray is simply too big and is allowing the phone to believe there is actually no SIM card inserted when the connection is detected as broken. Suppose this also explains the inconsistencies in various user experiences since we all have different handling habits. Any one else want to wager to guess why this problem is so intermittent?
Sent from my HTCONE using xda app-developers app
my friend who works at bb hooked me up with another sim. im taking it to sprint tomorrow and see if they can do anything. my friend said he could swap for a new htc one as well. i would have to pay 30 bones though.
Hi guys, for the past week and a half my phone is losing data connection. In places I consistently get LTE the signal drops to H+ and I have no data connection, then after a few mins I get LTE back. This happens sporadically.
I've rebooted the phone, removed and reinstalled the SIM and contacted my carrier (ROGERS) they rebooted the system from their end but the problem persists.
Anybody else experiencing this issue and if so did you solve it?
Sent from my XT1058 using XDA Free mobile app
Jamolah said:
Hi guys, for the past week and a half my phone is losing data connection. In places I consistently get LTE the signal drops to H+ and I have no data connection, then after a few mins I get LTE back, This happens sporadically.
I've rebooted the phone, removed and reinstalled SIM and contacted my carrier (ROGERS) they rebooted the system from their end but the problem persists.
Anybody else experiencing this issue and if so did you solve it?
Sent from my XT1058 using XDA Free mobile app
Click to expand...
Click to collapse
My wife's Moto X would consistently drop cellular data connections but calls and WiFi were fine. Motorola had to replace the phone.
tcrews said:
My wife's Moto X would consistently drop cellular data connections but calls and WiFi were fine. Motorola had to replace the phone.
Click to expand...
Click to collapse
So it's a hardware issue? Funny this never happened before, granted I did drop my phone and cracked the screen about 3 weeks. I wonder if that has contributed to the issue?!
Sent from my XT1058 using XDA Free mobile app
Jamolah said:
So it's a hardware issue? Funny this never happened before, granted I did drop my phone and cracked the screen about 3 weeks. I wonder if that has contributed to the issue?!
Sent from my XT1058 using XDA Free mobile app
Click to expand...
Click to collapse
This has been happening to me as well on daily basis, multiple times. Im to the point of returning the device to best buy and purchase the Dev edition. I'm using an att locked device on ST. Some say its due to att APN.
StaticLinux said:
This has been happening to me as well on daily basis, multiple times. Im to the point of returning the device to best buy and purchase the Dev edition. I'm using an att locked device on ST. Some say its due to att APN.
Click to expand...
Click to collapse
Did this just start happening to you, around a week and a half ago?
Sent from my XT1058 using XDA Free mobile app
So I picked up a new (used motox) phone and it's losing connection also. So it obviously has nothing to do with the broken screen.
Sent from my XT1058 using XDA Free mobile app
I got a new SIM card and issue persists. Very annoying, and I don't understand how this just started happening. Everything was fine until about 2 weeks ago.
Sent from my XT1058 using XDA Free mobile app
Jamolah said:
I got a new SIM card and issue persists. Very annoying, and I don't understand how this just started happening. Everything was fine until about 2 weeks ago.
Sent from my XT1058 using XDA Free mobile app
Click to expand...
Click to collapse
Perhaps it is on your carrier's end. Remember, the phone can only establish and keep a data connection if the carrier's equipment is functioning properly. Who is your carrier? As a test, you could purchase a prepaid-sim on a different carrier and see if the data connection remains stable. I put a friend on H2O wireless (AT&T MVNO) and he has had zero issues with losing data connection.
Good Luck
samwathegreat said:
Perhaps it is on your carrier's end. Remember, the phone can only establish and keep a data connection if the carrier's equipment is functioning properly. Who is your carrier? As a test, you could purchase a prepaid-sim on a different carrier and see if the data connection remains stable. I put a friend on H2O wireless (AT&T MVNO) and he has had zero issues with losing data connection.
Good Luck
Click to expand...
Click to collapse
I'm with Rogers (Canada). I have contacted them twice, they end up doing something on their end. I reboot the phone, I get LTE connection then I set my phone down and next time I turn it on minutes later it goes to H+ and there's no data connection.
Sent from my XT1058 using XDA Free mobile app
I've had a similar issue, but with my XT1053 Moto X. During or after a call, my network would drop down to 4G (so H+ on the Rogers version) and I'd have no data connection. It would take a while to re-establish LTE, which gets kind of annoying. I'm not sure how to fix the issue just yet.
lcheng1 said:
I've had a similar issue, but with my XT1053 Moto X. During or after a call, my network would drop down to 4G (so H+ on the Rogers version) and I'd have no data connection. It would take a while to re-establish LTE, which gets kind of annoying. I'm not sure how to fix the issue just yet.
Click to expand...
Click to collapse
Are you still having these issues?
Sent from my XT1058 using XDA Free mobile app
Jamolah said:
Are you still having these issues?
Sent from my XT1058 using XDA Free mobile app
Click to expand...
Click to collapse
Yup. I've tested it with my S5, Nexus 5, and Z1 Compact and they all have the same issue. I'm thinking it's a Rogers thing.
lcheng1 said:
Yup. I've tested it with my S5, Nexus 5, and Z1 Compact and they all have the same issue. I'm thinking it's a Rogers thing.
Click to expand...
Click to collapse
I've contacted rogers twice, they opened a ticket with their back-end tech guys, they're going to check the towers around my house and work.
I'll keep you posted with my findings.
Also I've asked a few people I know with Rogers if their data connection is dropping and they've told me no.
Sent from my XT1058 using XDA Free mobile app
Rogers called me and said the problem has been resolved but I'm still getting data connection loss
Sent from my XT1058 using XDA Free mobile app
I'm still getting the same problem as well.
I still don't understand how this just spontaneously started to happen. And with 2 different MotoXs
Sent from my XT1058 using XDA Free mobile app
It only occurred twice today...
So it looks like it's improving.
Sent from my XT1058 using XDA Free mobile app
Moto x intermittently dropping network signal
I received my note 4 in the mail today via ups and I have tried almost everything to get the internet to work as fast as it should. I have called tmobile and told them the issue and 3 out of the 5 people that I talked to asked me how did I get the note 4 and it isn't supposed to be released until the 17th. I have downloaded the speedtest.net application and I got ping 26 ms download 0.74 upload 0.05. I need some help on what my next move should be. I have not rooted the device.
Got my Note 4 today as well and I'm experiencing slow download speeds also.
atlprettygirl2145 said:
I received my note 4 in the mail today via ups and I have tried almost everything to get the internet to work as fast as it should. I have called tmobile and told them the issue and 3 out of the 5 people that I talked to asked me how did I get the note 4 and it isn't supposed to be released until the 17th. I have downloaded the speedtest.net application and I got ping 26 ms download 0.74 upload 0.05. I need some help on what my next move should be. I have not rooted the device.
Click to expand...
Click to collapse
Did you try changing the server on speedtest? Does the internet work fine though? If nothing works, i'd say reset the phone.
MMakoto said:
Did you try changing the server on speedtest? Does the internet work fine though? If nothing works, i'd say reset the phone.
Click to expand...
Click to collapse
Yes I have changed the server and actually got lower speeds, the internet is not working properly at all. I did a reset on the phone as well.
My internet speed is better than my Note 3. I have 90% LTE connection here...ie...everything but 1 bar.
Has anyone tried WiFi. What Sim card are you guys using.
NOTE 4
have you guys/girls activated the new sim card, or are you using a used one from a previous phone?
Amd4life said:
have you guys/girls activated the new sim card, or are you using a used one from a previous phone?
Click to expand...
Click to collapse
I was using the same sim card from my note 3 then I got the new sim card that came with the phone activated and I am still having the same issues.
BACARDILIMON said:
Has anyone tried WiFi. What Sim card are you guys using.
NOTE 4
Click to expand...
Click to collapse
I have tried wifi as of right now that is the only way that I can download things, after I downloaded the speedtest.net, I turned wifi off to get the 4g lte reading and pretty much got those marks above. I was using the sim card that was in my note 3 and then was told by a tmobile rep that may be the problem after changing out the sim card basically got the same readings.
atlprettygirl2145 said:
I have tried wifi as of right now that is the only way that I can download things, after I downloaded the speedtest.net, I turned wifi off to get the 4g lte reading and pretty much got those marks above. I was using the sim card that was in my note 3 and then was told by a tmobile rep that may be the problem after changing out the sim card basically got the same readings.
Click to expand...
Click to collapse
Do you have a screen shot
NOTE 4
I'm using the Sim card I used in my Nexus 5 (previous device), I'm sitting in my bathroom and getting 15mb/s speed on 4G LTE, getting about 30-45mb/s in my living room.
It could very well be a faulty antannae in the device, especially with how the packaging was when I received the device. Nothing against T Mobile, but a packing ENVELOPE? Really? Seems kinda faulty for a $900 device.
It works on 4G but not real good and 4G lte looks like this now
Sent from my SM-N910T using XDA Free mobile app
Delete
devynbf said:
I'm using the Sim card I used in my Nexus 5 (previous device), I'm sitting in my bathroom and getting 15mb/s speed on 4G LTE, getting about 30-45mb/s in my living room.
It could very well be a faulty antannae in the device, especially with how the packaging was when I received the device. Nothing against T Mobile, but a packing ENVELOPE? Really? Seems kinda faulty for a $900 device.
Click to expand...
Click to collapse
Yeah I thought that may be the issue and they told me that they doubt it's an antenna issue because it's a brand new phone
Sent from my SM-N910T using XDA Free mobile app
Sent from my SM-N910T using XDA Free mobile app
BACARDILIMON said:
Do you have a screen shot
NOTE 4
Click to expand...
Click to collapse
It works on 4G but not real good and 4G lte looks like this now
Sent from my SM-N910T using XDA Free mobile app
Sent from my SM-N910T using XDA Free mobile app
atlprettygirl2145 said:
It works on 4G but not real good and 4G lte looks like this now
Sent from my SM-N910T using XDA Free mobile app
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Change server to t mobile then try
NOTE 4
atlprettygirl2145 said:
Yeah I thought that may be the issue and they told me that they doubt it's an antenna issue because it's a brand new phone
Sent from my SM-N910T using XDA Free mobile app
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
I find it funny that they would say that, even more so being a new phone would it have a manufacturer defect.
NOTE 4
BACARDILIMON said:
Change server to t mobile then try
NOTE 4
Click to expand...
Click to collapse
My Internet isn't working on 4G lte that is my issue it works on regular 4G just not 4glte
Sent from my SM-N910T using XDA Free mobile app
devynbf said:
I find it funny that they would say that, even more so being a new phone would it have a manufacturer defect.
Click to expand...
Click to collapse
They gave me the run around basically I end up having to pay another deposit to get another phone and then return the defected 1 to get a refund
Sent from my SM-N910T using XDA Free mobile app
I posted in the thread about the tmobile note 4 getting bad reception, but no one has responded.
I pre ordered my note 4 and when I received it, the speeds were horrible. I took it to a corporate office and they ordered a new one to replace the old one. I have the new one, but the speeds aren't any better. What would you guys suggest doing?
Sent from my SM-N910T using XDA Free mobile app
Where are you located? Apparently there is a significant network problem in some areas of Florida for most of the last week or more.
nubsgohard said:
I posted in the thread about the tmobile note 4 getting bad reception, but no one has responded.
I pre ordered my note 4 and when I received it, the speeds were horrible. I took it to a corporate office and they ordered a new one to replace the old one. I have the new one, but the speeds aren't any better. What would you guys suggest doing?
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
This is in another thread. So urs never got spoken to cause of all the duplicate threads
BAD ASS NOTE 4
did you use the new sim card included with the phone? try a reset and see if it helps. are you by chance over your allowed data? that speed seems like a throttled limit rather than poor reception, i see that you almost have full bar of lte. ask a friend to test out their speed on t-mobile lte as well.
MMakoto said:
did you use the new sim card included with the phone? try a reset and see if it helps. are you by chance over your allowed data? that speed seems like a throttled limit rather than poor reception, i see that you almost have full bar of lte. ask a friend to test out their speed on t-mobile lte as well.
Click to expand...
Click to collapse
I used the new Sim card. And I have unlimited high speed
Sent from my SM-N910T using XDA Free mobile app
nubsgohard said:
I used the new Sim card. And I have unlimited high speed
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Do you have another tmobile phone sitting next to note that is showing normal speeds, as people mentioned it could be network related.
While debating getting a new device after the Zenfone 2 not working out (looking for a dual SIM Lollipop phone)I am back to my Note 3 and am considering the upgrade except I can't find it. I have Smart Switch on my desktop and tried looking there too besides the usual place within settings on the phone but to no avail. Smart Switch does not show an available update. So all I got through settings was the most recent KK update dated in August. What am I missing? Didn't AT&T roll this out to customers? Why can't I find it? I don't want to root or do a custom ROM as I don't know what I'm doing in those areas and can't afford to brick my phone. Is Lollipop worth it on the Note 3?
http://forum.xda-developers.com/showthread.php?t=3069609
Sent from my SAMSUNG-SM-N920A using Tapatalk
jerrycoffman45 said:
http://forum.xda-developers.com/showthread.php?t=3069609
Sent from my SAMSUNG-SM-N920A using Tapatalk
Click to expand...
Click to collapse
Thanks. I did see that thread before. I meant did AT&T officially roll this out as an available update and if so, why isn't it showing up an available update? To be honest, I don't know the procedure above well enough to put Lollipop on to my Note 3 and I don't want to screw it up, especially after going through the ordeal I did with my Zenfone. I don't want to lose LTE on it, and so forth-I'd like it to be the official AT&T version. So the thing is-did AT&T actually roll it out? They seemed to, and my question is, if they did, why can't I download it through the normal software update channels then?
Sent from my K010 using XDA Free mobile app
Yes it is official att software and are you on att network with an att Sim card if not you won't get ota from them you can also go to best buy and have them flash the most current software for you
Sent from my SAMSUNG-SM-N920A using Tapatalk
Thanks. Yes. I'm on AT&T and it's an AT&T SIM card in the phone.So it's weird that it's not presenting me with an official OTA option. The SIM is provisioned for the Note 3. But thanks for the suggestion to go to Best Buy. I forget all about their Samsung section. They flashed an update once before for me when I was having problems. I forgot all about them.Next week though I'm likely getting a new phone so I may wait until I confirm that the new phone works out.
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app
Well, there is a release delay in the phone I'm planning to get so I did go to BB today and they gave me the Lollipop update. Thanks for the tip as I'll be using my Note 3 a little longer than planned, so I figured why not upgrade. It still was weird that AT&T servers weren't giving me the update being I have a proper AT&T SIM card and phone bought from them in thd first place. Go figure.
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app
I have found Lollipop to be just fine on the Note 3. No issue with battery life. Am getting my new phone today finally so have enjoyed Lollipop.Note 3 is still a fine phone. Can't complain-just looking for dual SIM at a reasonable price point.
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app