How to locate where an app hangs up? - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

Hi, I have been searching around for a while unable to find what I need to troubleshoot this issue I am having. I could just be looking in the wrong area.
I came to T Mobile from Verizon and had a note 4 on Verizon but traded that in for the Note 4 on T Mobile
I currently play Simpsons Tapped out on the phone and on Verizon it would load up quickly without issue but on T mobile version it will show the logo's then black screen after for a good 3 minutes or so before the game actually starts it's loading.
So the game works on Wifi like it should but has the issue on mobile data
I Tried speaking with T mobile and the game creators but have been unable to find a solution so I am in search of a program that can possibly show me where the app is hanging up at to determine if it's a T mobile data issue or if it's an issue with the game itself on a T Mobile phone.
So any sort of advice you could give me would be much appreciated.

Does this happen on wifi? Does it happen when wifi is turned off? I ask because I have a game that does what you describe, but it is somehow the result of being on my wifi at home. When I am using cellular data or other wifi, doesn't happen.

RiverCity.45 said:
Does this happen on wifi? Does it happen when wifi is turned off? I ask because I have a game that does what you describe, but it is somehow the result of being on my wifi at home. When I am using cellular data or other wifi, doesn't happen.
Click to expand...
Click to collapse
Ah I forgot to mention that, it works perfectly fine on Wifi and has the hang up on 4G Data

No one knows of any app for logging another apps activity?

Related

Wifi and 3g icons at the same time?

I noticed that my captivate will often show both the wifi icon and 3g icon in my screen at the same time. I am using wifi to post this but 3g still shows up. This never happened in my nexus one or milestone. This also happens on multiple wifi networks for me. Any ideas?
Sent from my SAMSUNG-SGH-I897 using XDA App
Mine is just showing wifi and the signal bars
Sent from my SAMSUNG-SGH-I897 using XDA App
Some apps use your 3G connection to get a rough fix on your location (Beautiful widgets "Beautiful home" or weather bug) there's a lot more. You can usually turn that off and just put in your zipcode. I could be wrong, just a shot in the dark.
I get this too
Sent from my SAMSUNG-SGH-I897 using XDA App
caelestis2 said:
I get this too
Sent from my SAMSUNG-SGH-I897 using XDA App
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Click to collapse
This doesn't seem right to me. I don't get why it would have both, there is no reason for it. If I reboot my phone, it will just show one or the other but over time it creeps back to showing both. I think its a software problem.
I am also wondering about the wifi. How do you know it's using wifi instead of 3g? Does it automatically switch over to wifi whenever it connects to one?
daleaf said:
I am also wondering about the wifi. How do you know it's using wifi instead of 3g? Does it automatically switch over to wifi whenever it connects to one?
Click to expand...
Click to collapse
Thats the thing, I have seen it say I am on wifi but it still shows the 3G indicator and will show 3G activity (the activity arrows on the 3G icon light up).
uberamd said:
Thats the thing, I have seen it say I am on wifi but it still shows the 3G indicator and will show 3G activity (the activity arrows on the 3G icon light up).
Click to expand...
Click to collapse
See post #3.
Clienterror said:
See post #3.
Click to expand...
Click to collapse
I saw that, but my Nexus and Milestone don't do that so I'm confused by that.
uberamd said:
I saw that, but my Nexus and Milestone don't do that so I'm confused by that.
Click to expand...
Click to collapse
It might be because you have no apps trying to find your location all the time. That's why some people have 3g on sometimes with their wifi on and some don't.
Clienterror said:
It might be because you have no apps trying to find your location all the time. That's why some people have 3g on sometimes with their wifi on and some don't.
Click to expand...
Click to collapse
Well I wish I knew what that was then, because I do have Beautiful Widgets but I also have always had geolocation disabled and have my zip code set in it.
My husband's captivate will show both wifi and 3G when he opens google maps and the only way to get ride of the 3G is to restart the phone.
I'm having the same issue and using "my settings" to disable 3G use while using wifi. Being that I'm on the very limited data plan, I'd rather not have 3G being used when it doesn't have to be. So, if there are some programs that are forcing access to 3G when I'm on wireless, I'd like to know if there's an app or somesuch that will track which programs are accessing this so I don't have to worry about changing settings all of the time?
Hello everyyone. Ive only been using this phone and android since yesterday afternoon. I played with the phone very extensively yesterday and never saw the 3g while i was on wifi and then last night i applied the gps "fix" do you think that could of caused it to show. did all who is having this problem apply the gps fix ?
I believe using a push syncing service like exchange will cause this. on my windows mobile phones exchange wouldn't work over wifi.
Hmm is the default mail app an exchange like server ? So I should pull my info from that one and soley use the gmail app?
joshua2327 said:
Hello everyyone. Ive only been using this phone and android since yesterday afternoon. I played with the phone very extensively yesterday and never saw the 3g while i was on wifi and then last night i applied the gps "fix" do you think that could of caused it to show. did all who is having this problem apply the gps fix ?
Click to expand...
Click to collapse
My problem showed up after this as well, but I can't imagine that would be the cause of it...
I'm seeing both Wifi and 3G on as well. Oddly enough, only Wifi seems to be on after it sits for a night (both charging and just unplugged). As soon as I disabled Wifi, 3G came back on, but after reenabling Wifi, the 3G stayed on.
As far as I can tell with 3G Watchdog, it's not using 3G when they're both on, but I'm worried that battery life is impacted by having them both on. I'm assuming this isn't normal behavior then.
FYI, I also applied the GPS fix, but I think I was seeing them both on even before I did that.
I get this as well, even when not using maps. I noticed it before I did the gps fix.
I do use gmail app which uses push, but still WIFI should always take over once connected. I noticed though that on the 3G icon the upload/download arrows are grey, not white or red (the transmit/receive colors).
I was concerned at first but I installed the AT&T app and I don't have a lot of data usage. I think its a bug.
I had both icons as well for a couple of days while in a wifi area. Messed with the gps settings again today and I'm back to wifi only icon. Didn't even reboot.
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[Q] So about the wifi issues...

A number of people have been having issues with wifi, myself included. I keep going over my monthly data restriction. I want to know if this is affecting everyone or only a subset of people. If it's the latter, I'll call customer service and get a replacement.
Slusho said:
A number of people have been having issues with wifi, myself included. I keep going over my monthly data restriction. I want to know if this is affecting everyone or only a subset of people. If it's the latter, I'll call customer service and get a replacement.
Click to expand...
Click to collapse
Can you describe the issue a little more? Try testing your connection with Aruba Utilities.
Sent from my Moto X
don't know what the OPs issues are, but I just got the Moto X yesterday and it is not liking my home wifi. Every other wifi I've been on today (at work) has worked great. At home it connects to my router and shows great signal but nothing internet related will load. Everynow and then it will work only to stop working randomly. I have comcast with their ARRIS gateway.
All my other devices at home (roku, dish DVRs, iphone, ipad, GNex, laptops) work fine.
If you have a dual band router, set the frequency settings to either 2.4 or 5ghz instead of auto. I initially had inconsistent Wi-Fi functionality until I did this, now it seems to be fine. I have an Asus ac56u.
Sent from my XT1058 using XDA Premium 4 mobile app
Just like tabbibus said, it shows great signal and has no problem quickly connecting, but nothing loads 3/4ths of the time. For example, I ran speedtest and it stopped partway through the upload even though it was still connected. I can't change router settings because I rely on college wifi.
So it seems like half get the issue and half don't?
Slusho said:
Just like tabbibus said, it shows great signal and has no problem quickly connecting, but nothing loads 3/4ths of the time. For example, I ran speedtest and it stopped partway through the upload even though it was still connected. I can't change router settings because I rely on college wifi.
So it seems like half get the issue and half don't?
Click to expand...
Click to collapse
The frequency setting is in your advanced Wi-Fi settings on your phone. Set it to 2.4 instead of auto and see if that helps.
Sent from my XT1058 using XDA Premium 4 mobile app
That didn't work.

[Q] WiFi issue.

Alright, here's the problem. I can connect to my WiFi at work. I get full bars. But it won't pull any data. Nothing loads in any app or browser. It's only here that it happens and I'm the only one with any problems. I've read everything I can find and tried many things (WiFi "fixer" apps (both root and non-root), switching IPs, forgetting the network and setting it up from scratch) to no avail. I've spoken with our network administrator to ask him if he'd blocked any IPs or anything and he assured me that he had not (he doesn't even have the administrative passwords and can't reset the router as it is stuck to the ceiling 50 feet in the air).
So wtf? Anybody have any suggestions outside of a factory reset? I'm all ears. Thanks in advance (I'll also spank your Thanks Button )
Edit: Also, I've been on this network for years. This happened out of nowhere last week and I'm getting frustrated.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Boraltis said:
Alright, here's the problem. I can connect to my WiFi at work. I get full bars. But it won't pull any data. Nothing loads in any app or browser. It's only here that it happens and I'm the only one with any problems. I've read everything I can find and tried many things (WiFi "fixer" apps (both root and non-root), switching IPs, forgetting the network and setting it up from scratch) to no avail. I've spoken with our network administrator to ask him if he'd blocked any IPs or anything and he assured me that he had not (he doesn't even have the administrative passwords and can't reset the router as it is stuck to the ceiling 50 feet in the air).
So wtf? Anybody have any suggestions outside of a factory reset? I'm all ears. Thanks in advance (I'll also spank your Thanks Button )
Edit: Also, I've been on this network for years. This happened out of nowhere last week and I'm getting frustrated.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
AT&T Smart Wi-Fi connection manager is a free app that finds and auto-connects to available hotspots, maximizes battery life by only turning Wi-Fi on & off when needed, logs missed hotspot opportunities for your review and action for subsequent use, and displays your real-time cellular and Wi-Fi data usage.
Paulita1 said:
AT&T Smart Wi-Fi connection manager is a free app that finds and auto-connects to available hotspots, maximizes battery life by only turning Wi-Fi on & off when needed, logs missed hotspot opportunities for your review and action for subsequent use, and displays your real-time cellular and Wi-Fi data usage.
Click to expand...
Click to collapse
...You work for AT&T Mobility??? That isn't helpful at all.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Lmao
Boraltis said:
Alright, here's the problem. I can connect to my WiFi at work. I get full bars. But it won't pull any data. Nothing loads in any app or browser. It's only here that it happens and I'm the only one with any problems. I've read everything I can find and tried many things (WiFi "fixer" apps (both root and non-root), switching IPs, forgetting the network and setting it up from scratch) to no avail. I've spoken with our network administrator to ask him if he'd blocked any IPs or anything and he assured me that he had not (he doesn't even have the administrative passwords and can't reset the router as it is stuck to the ceiling 50 feet in the air).
So wtf? Anybody have any suggestions outside of a factory reset? I'm all ears. Thanks in advance (I'll also spank your Thanks Button )
Edit: Also, I've been on this network for years. This happened out of nowhere last week and I'm getting frustrated.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I can't find the thread where this tip came from at the moment but this is what I remembered. It shouldn't be hard to search thru the forums. It may or may not fix your issue but give it a try anymore. It won't break anything. GL
1. at your dial pad enter *#0011#, this will take you to the SERVICE MODE
2. press the "menu" - the soft key on the left side of home button
3. select "WiFi"
3. toggle the ON/OFF switch to turn off the wifi power save mode.
4. press home button to exit
I've seen android devices fail to resolve domain names on corporate networks. Check if you can ping outside IP addresses and such - if so, there's probably a way to force it to use google public DNS, though of course this won't resolve intranet names...
(Also, before you exert too much effort on this, make sure your corporate wifi is worth connecting to. Some wifi networks in offices are crap...).
Paulita1 said:
AT&T Smart Wi-Fi connection manager is a free app that finds and auto-connects to available hotspots, maximizes battery life by only turning Wi-Fi on & off when needed, logs missed hotspot opportunities for your review and action for subsequent use, and displays your real-time cellular and Wi-Fi data usage.
Click to expand...
Click to collapse
Maybe I'm just spoiled by living in a place with excellent 4G LTE coverage, but I don't see any appeal in connecting to random hotspots - I've never connected to a hotspot that performed better than the 4G, and I don't come close to the data limits of my plan (This month I'll hit 1GB for the first time, I think, because our connection at home was out yesterday, and I had to tether for me and roommate who work from home). Plus good deal of the hotspots I tried (before I realized this was silly) didn't even have internet behind them. The majority of the attwifi ones around here (in red cambridge, ma) don't work - on default settings, I'd just be walking along, and bam - no connectivity, what happened? Oh, it autoconnected to an attwifi hotspot that didn't have any internet connectivity.
I turned the WiFi power saving mode off. I'll report back once I get back to work and check the results.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
No go. Still no data.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Try to manually configure it by using 4636v2. Download from the play store.
Sent from my phone yo!

Data and Wifi completely drop, have to do airplane mode to turn it back on

I don't know why, but this is a consistent problem and it's getting annoying. I will only have bars, but no wifi or internet connection. This just randomly happens and I don't know what triggers it.
I have to turn airplane mode on and off to fix the problem. Is there something that is causing this?
http://galaxys5guide.com/samsung-ga...-the-notification-icons-on-samsung-galaxy-s5/
It may help you.
Kael ruch said:
http://galaxys5guide.com/samsung-ga...-the-notification-icons-on-samsung-galaxy-s5/
It may help you.
Click to expand...
Click to collapse
This doesn't really help.
What happens is data and wifi disappear and if I hit wifi it won't turn on. I have to turn airplane mode on and off and it starts working again.
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SlimJ87D said:
I don't know why, but this is a consistent problem and it's getting annoying. I will only have bars, but no wifi or internet connection. This just randomly happens and I don't know what triggers it.
I have to turn airplane mode on and off to fix the problem. Is there something that is causing this?
Click to expand...
Click to collapse
I have had the same thing happen,but only once or twice,I chalked it up to my home WiFi threw Comcast ,I've been having major problems with my Comcast modem dropping WiFi or to slow of a connection,think I have to replace the modem just been to lazy,but I have the smart network switch on in my phones wifi settings so I thought maybe from the signals switching so much it froze or something,but yea it did same thing I had no lte or 4G next to my carrier signal,the wifi was not allowing me to turn it on,or scan for networks,wasn't even showing any so I did the same thing hit the airplane toggle and it came back.
SENT FROM DJMOUSES SM-G900A
Sorry i have no others solution for it.
I just posted a thread about the EXACT SAME issue. It only seems to happen overnight, but when I wake up in the morning my wifi has been turned off and my 4G LTE isn't working. When I try and toggle wifi back on it gets stuck and never reconnects/turns on. My solution has been to restart the phone.
I'm thinking since this seems like a rare problem, that this is a device-specific issue. I'm going to try and exchange mine this weekend due to this problem and hopefully get a properly functioning GS5 instead.
SlimJ87D said:
This doesn't really help.
What happens is data and wifi disappear and if I hit wifi it won't turn on. I have to turn airplane mode on and off and it starts working again.
Sent from my SAMSUNG-SM-G900A using XDA Premium HD app
Click to expand...
Click to collapse
Have the same issue (made a post about it already in this forum). Usually happens when there is a large fluctuation in signal. Grocery store where I get no service results in no service when I leave the store as well. Have to cycle airplane mode like you described.
WiFi hasn't done it yet.
Another forum member suggested it may happen if using an older style SIM, which I am (from my S3). I haven't been up to change it yet. What SIM are you guys using?
http://forum.xda-developers.com/showthread.php?t=2744472
I typically have this happen when I'm at home at night, while my phone is plugged in and on wifi. Just disconnects at some point overnight.
I'm using a brand new SIM provided by AT&T when I upgraded in store.
Very strange issue and is random. For instance, it didn't happen overnight last night.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
My S5 just started dropping data randomly and causing my battery to drain with almost no usage... I tested using Skype in a good 4G LTE area and will start out with 4 bars and the 4G LTE icon but as soon as I try to initialize a test video call over Skype the signal immediately drops to either no bars at 4G or it will go straight to E!? I haven't had this issue in a long time and it just suddenly started. At first I figured maybe they lost a tower but now this is going on almost a full week. I've got unlimited Data so I know that's not the issue, it has a brand new SIM... I'm going to AT&T and see if they have an answer or if they'll swap it out. Annoying!
Also annoying that sending a simple text will fail... ugh no root and now no data! :what::banghead:
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I've had this happen several times, but only at my work. Reception is poor at my office, and the company WiFi requires browser-based login each hour, which I switch to many times a day.
The phone basically stops using all radios EXCEPT bluetooth, showing a circle with a line through it. I've been rebooting the phone to restore connectivity, but will try toggling airplane mode next time. I haven't noted any strange battery drain.
I haven't seen this issue when wifi is disabled.
I didn't notice it locked up a few days ago and drove home where cell reception is very good. The phone didn't recover until I rebooted it.
I have a brand new SIM from ATT and use a Gear 2 (which is greatness, btw)
I've done the following:
1. disabled the damn ATT hotspot app
2. Disabled/enabled the Wifi connection check setting
3. Did a full factory reset
This is getting close to a deal breaker for me.
As an update...
I have this issue basically every work day with the aforementioned environmental variables
Today, I:
Disabled Bluetooth (left the gear at home)
Disabled wireless
Switched radio to 'LTE/GSM/CDMA Auto' with instructions in this thread
The radios haven't locked up and reception is much better.
I'll try leaving WiFi/BT on and use my Gear again next week.
For anyone who is still interested, changing the modem setting seems to have resolved the problem for me. It also improved connectivity in weak areas a good deal.
Unfortunately you must enter the key sequence to toggle the radio each time the phone is restarted.

Droid Turbo WiFi problems

Having issues with my WiFi. Been doing it for a week or so. Every few days and now since yesterday my WiFi will all together quit working. Says connected but I get no internet and can't access my gateway with it. I have Xfinity internet and all the other phones and laptops work fine on it. But my phone just straight won't work on the WiFi unless I hard reset my phone. Tried DNS settings and static IP address and all. Multiple reboots of both device and gateway. Can't seem to find anyone else having this issue. Any thoughts from anyone before I take it to Verizon?
Sent from my XT1254 using XDA Free mobile app
Are you on the most recent update? The newest one fixes that problem.
I should be.
Sent from my XT1254 using XDA Free mobile app
wifi sucks on this phone. I don't get the disconnects but it is very slow to load anything and everything. Pictures, web pages, whatever. Doesn't happen to the other 15 devices on my network. LTE works fine
When it connects I have no problems with speed. Despite being up to date with software I have to reset every few days for it to work here lately. I've even hard reset my AP and checked the firmware on it and everything else works fine before and after. Its just this phone. I finally got it working again after a reset last night so if it does it again I'm just going to Verizon with it. I'm no IT specialist but I know enough to try different things and still no remedy other than hard reset.
Sent from my XT1254 using XDA Free mobile app
Believe it or not, I have this problem too. I'll be completely connected with nothing going wrong with my network, but I'll have no access to the internet. I'll go to my tablet or my roommate's phone and there will be no problems.
I'm still looking up other forums and Verizon as well to see what possibly could be up with it. If I find anything useful I'll let you know. It's pretty frustrating when I don't have unlimited data anymore like I had on Sprint. If I did I really wouldn't care to be honest, but Verizon's service has by far surpassed Sprint in Houston.
Sent from my XT1254 using XDA Free mobile app
I've noticed that when my device sits idle for long periods, overnight for example, while connected to my home WiFi there doesn't appear to be any throughput. It seems to be connected in every other respect. Toggling WiFi off/on sorts it for me though. I know that I've read that this is a reported bug that is to be fixed, but naturally, I've been reading so much at so many different sites, that I can't for the life of me recall exactly which site it was. I'm guessing that you issues are somewhat different than mine?
Yeah. I can toggle or reboot or reset my AP all day when it does this and it will never fix it. I tried for 2 days of different fixes I've seen online but the only thing that gets it back is a hard reset.
Sent from my XT1254 using XDA Free mobile app
Might be a fluke but just got home and no WiFi like I expected. Did a hard reset on my AP with the reset button instead of through my laptop by logging into it. Forgot network on my phone. Rebooted it. Connected and it was fine. Pain in the ass if I have to do it every day but if it works it works.
Sent from my XT1254 using XDA Free mobile app
I also recently started having this problem. Frequent disconnect / reconnect to Wifi with no data passing through. I had to shut off my mobile data because it was increasing my data usage at home.
I also noticed this problem too. It shows I have Wi-Fi connection but no internet or email access. When I disabled the WiFi, internet comes back. It's also xfinity Wi-Fi router. That's only place I have Wi-Fi issues.. No issues at home. Maybe it's compatibility issues with xfinity router?
trikotret said:
I also noticed this problem too. It shows I have Wi-Fi connection but no internet or email access. When I disabled the WiFi, internet comes back. It's also xfinity Wi-Fi router. That's only place I have Wi-Fi issues.. No issues at home. Maybe it's compatibility issues with xfinity router?
Click to expand...
Click to collapse
I'm using an Netgear AC1750 router...No issues with Wifi at work.
I'm pretty convinced its the Xfinity access points. I don't have WiFi at work as I work in a shop, but the WiFi at my in-laws (Sudden Link) worked fine this weekend. I am now I'm having the same issue with my laptop all the sudden as well is why I am really thinking that it's their hardware and not mine. Never had this issue with AT&T when I had them. Had already switched to Comcast before I got the Turbo so I can't say with 100% certainty.
Sent from my XT1254 using XDA Free mobile app
Sounds like it could be....if you have another Wifi router you could try it and disable the AP on the Xfinity modem. On my network, only the Droid Turbo has trouble with WiFi. I've got 7 other devices on there that all work fine.
Never set up an external router on it. I as well have 3 other phones, 2 other laptops and 2 tablets that all work fine with it. Xfinity just hates the turbo. Lol My laptop I think was a fluke as it hadn't been turned on in a few days. I just think it didn't want to refresh the settings until I released/renewed, then it was fine. I'll find out tonight when I get home anyways.
Sent from my XT1254 using XDA Free mobile app
I also don't think its interference either. My father in law is an ex cop and radio operator. He has all sorts of repeaters and radios and all I haven't a clue about set up. If there was going to be any interference involved I'm pretty sure it would be there. Heh.
Sent from my XT1254 using XDA Free mobile app
Same issue here. I started this thread a month ago.
http://forum.xda-developers.com/droid-turbo/help/slow-wifi-lag-google-services-apps-t3035266
Hating this phone.
jhmn7 said:
Same issue here. I started this thread a month ago.
http://forum.xda-developers.com/droid-turbo/help/slow-wifi-lag-google-services-apps-t3035266
Hating this phone.
Click to expand...
Click to collapse
Yeah. Reading through some of that I never have hanging issues. Mine would just flat out not work at some points. Other than hard reset on the phone I have only found 1 way to fix it.
1. Forget WiFi network and shut off phone.
2. Hard reset my AP with reset button on back of it.
3. When AP is finished rebooting turn on phone and reconnect to WiFi.
Sent from my XT1254 using XDA Free mobile app
I unchecked WiFI Optimization in Advanced Settings and web pages are loading a lot better than before. Latency lowered a bit. Worked both on 2.4ghz and 5ghz setup I have
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