[Q] WiFi issue. - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

Alright, here's the problem. I can connect to my WiFi at work. I get full bars. But it won't pull any data. Nothing loads in any app or browser. It's only here that it happens and I'm the only one with any problems. I've read everything I can find and tried many things (WiFi "fixer" apps (both root and non-root), switching IPs, forgetting the network and setting it up from scratch) to no avail. I've spoken with our network administrator to ask him if he'd blocked any IPs or anything and he assured me that he had not (he doesn't even have the administrative passwords and can't reset the router as it is stuck to the ceiling 50 feet in the air).
So wtf? Anybody have any suggestions outside of a factory reset? I'm all ears. Thanks in advance (I'll also spank your Thanks Button )
Edit: Also, I've been on this network for years. This happened out of nowhere last week and I'm getting frustrated.
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Boraltis said:
Alright, here's the problem. I can connect to my WiFi at work. I get full bars. But it won't pull any data. Nothing loads in any app or browser. It's only here that it happens and I'm the only one with any problems. I've read everything I can find and tried many things (WiFi "fixer" apps (both root and non-root), switching IPs, forgetting the network and setting it up from scratch) to no avail. I've spoken with our network administrator to ask him if he'd blocked any IPs or anything and he assured me that he had not (he doesn't even have the administrative passwords and can't reset the router as it is stuck to the ceiling 50 feet in the air).
So wtf? Anybody have any suggestions outside of a factory reset? I'm all ears. Thanks in advance (I'll also spank your Thanks Button )
Edit: Also, I've been on this network for years. This happened out of nowhere last week and I'm getting frustrated.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
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AT&T Smart Wi-Fi connection manager is a free app that finds and auto-connects to available hotspots, maximizes battery life by only turning Wi-Fi on & off when needed, logs missed hotspot opportunities for your review and action for subsequent use, and displays your real-time cellular and Wi-Fi data usage.

Paulita1 said:
AT&T Smart Wi-Fi connection manager is a free app that finds and auto-connects to available hotspots, maximizes battery life by only turning Wi-Fi on & off when needed, logs missed hotspot opportunities for your review and action for subsequent use, and displays your real-time cellular and Wi-Fi data usage.
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...You work for AT&T Mobility??? That isn't helpful at all.
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Lmao

Boraltis said:
Alright, here's the problem. I can connect to my WiFi at work. I get full bars. But it won't pull any data. Nothing loads in any app or browser. It's only here that it happens and I'm the only one with any problems. I've read everything I can find and tried many things (WiFi "fixer" apps (both root and non-root), switching IPs, forgetting the network and setting it up from scratch) to no avail. I've spoken with our network administrator to ask him if he'd blocked any IPs or anything and he assured me that he had not (he doesn't even have the administrative passwords and can't reset the router as it is stuck to the ceiling 50 feet in the air).
So wtf? Anybody have any suggestions outside of a factory reset? I'm all ears. Thanks in advance (I'll also spank your Thanks Button )
Edit: Also, I've been on this network for years. This happened out of nowhere last week and I'm getting frustrated.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
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Click to collapse
I can't find the thread where this tip came from at the moment but this is what I remembered. It shouldn't be hard to search thru the forums. It may or may not fix your issue but give it a try anymore. It won't break anything. GL
1. at your dial pad enter *#0011#, this will take you to the SERVICE MODE
2. press the "menu" - the soft key on the left side of home button
3. select "WiFi"
3. toggle the ON/OFF switch to turn off the wifi power save mode.
4. press home button to exit

I've seen android devices fail to resolve domain names on corporate networks. Check if you can ping outside IP addresses and such - if so, there's probably a way to force it to use google public DNS, though of course this won't resolve intranet names...
(Also, before you exert too much effort on this, make sure your corporate wifi is worth connecting to. Some wifi networks in offices are crap...).
Paulita1 said:
AT&T Smart Wi-Fi connection manager is a free app that finds and auto-connects to available hotspots, maximizes battery life by only turning Wi-Fi on & off when needed, logs missed hotspot opportunities for your review and action for subsequent use, and displays your real-time cellular and Wi-Fi data usage.
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Click to collapse
Maybe I'm just spoiled by living in a place with excellent 4G LTE coverage, but I don't see any appeal in connecting to random hotspots - I've never connected to a hotspot that performed better than the 4G, and I don't come close to the data limits of my plan (This month I'll hit 1GB for the first time, I think, because our connection at home was out yesterday, and I had to tether for me and roommate who work from home). Plus good deal of the hotspots I tried (before I realized this was silly) didn't even have internet behind them. The majority of the attwifi ones around here (in red cambridge, ma) don't work - on default settings, I'd just be walking along, and bam - no connectivity, what happened? Oh, it autoconnected to an attwifi hotspot that didn't have any internet connectivity.

I turned the WiFi power saving mode off. I'll report back once I get back to work and check the results.
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No go. Still no data.
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Try to manually configure it by using 4636v2. Download from the play store.
Sent from my phone yo!

Related

[Q] wifi always disconnecting

WOW, THE WIFI CONNECTION THING IS SOO MUCH FASTER THAN THE 3G UP N DOWN ARROWS! My son convinced me to get a router thing and now he can get the most out of all those psp's, itouch pods, n stuff that I bought em. So after a few hrs I figured out how to use that wifi on this zio, youtube doesn't freeze anymore, internet seems to always be waiting for me now, but its disconnecting a lot more often the more I use it. Now Im usually waiting on IT to reconnect then click retry and sometimes its even faster to just switch bach to the 3G up n down arrows. Am I not doing something right or is there something I don't know or need to do? (Take it easy on me everybody)
Now I'm so broke i can't even pay attention!
Have u seen Ray Charles house, neither has he!
Depending on the router you got and where it is positioned in your house you may just be losing signal or you may be experiencing interference from something. Try the wifi out for a little while in close proximity to the router, see if it stays connected. If it does and you have no problems move a little further away until you start to disconnect. If this works in reproducing the problem then you know it is one of the two things I listed.
It still disconnects when I'm sitting 2ft or 12ft from it with full signal. After it drops connection, then connects back on, if I use it damn near constant it'll blaze through, but if I pause to read a section of news or whatever that takes like 2min, the instant I click something it'll drop and repeat steps above. Id post what kind of router and where I got it but I don't know if posting brand names and company names is against forum rules or what. (PERFECT EXAMPLE: AFTER TYPING THE POST ABOVE, I PRESSED SUBMIT AND WHILE RECEIVING FROM SERVER, WIFI DROPPED)
Now I'm so broke i can't even pay attention!
Have u seen Ray Charles house, neither has he!
Try this from the home screen...
Menu > Settings > Wireless & Networks > Wi-Fi Settings > Menu > Advanced > Wi-Fi sleep policy > Never
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Mattix724 said:
Try this from the home screen...
Menu > Settings > Wireless & Networks > Wi-Fi Settings > Menu > Advanced > Wi-Fi sleep policy > Never
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Thanks again Mattix724, I just can't thank u enough.
Now I'm so broke i can't even pay attention!
Have u seen Ray Charles house, neither has he!
itrustno1 said:
Thanks again Mattix724, I just can't thank u enough.
Now I'm so broke i can't even pay attention!
Have u seen Ray Charles house, neither has he!
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Click to collapse
No problem at all... I don't mind taking two minutes to help, even if I don't have the best answer all of the time.
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[Q] So about the wifi issues...

A number of people have been having issues with wifi, myself included. I keep going over my monthly data restriction. I want to know if this is affecting everyone or only a subset of people. If it's the latter, I'll call customer service and get a replacement.
Slusho said:
A number of people have been having issues with wifi, myself included. I keep going over my monthly data restriction. I want to know if this is affecting everyone or only a subset of people. If it's the latter, I'll call customer service and get a replacement.
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Can you describe the issue a little more? Try testing your connection with Aruba Utilities.
Sent from my Moto X
don't know what the OPs issues are, but I just got the Moto X yesterday and it is not liking my home wifi. Every other wifi I've been on today (at work) has worked great. At home it connects to my router and shows great signal but nothing internet related will load. Everynow and then it will work only to stop working randomly. I have comcast with their ARRIS gateway.
All my other devices at home (roku, dish DVRs, iphone, ipad, GNex, laptops) work fine.
If you have a dual band router, set the frequency settings to either 2.4 or 5ghz instead of auto. I initially had inconsistent Wi-Fi functionality until I did this, now it seems to be fine. I have an Asus ac56u.
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Just like tabbibus said, it shows great signal and has no problem quickly connecting, but nothing loads 3/4ths of the time. For example, I ran speedtest and it stopped partway through the upload even though it was still connected. I can't change router settings because I rely on college wifi.
So it seems like half get the issue and half don't?
Slusho said:
Just like tabbibus said, it shows great signal and has no problem quickly connecting, but nothing loads 3/4ths of the time. For example, I ran speedtest and it stopped partway through the upload even though it was still connected. I can't change router settings because I rely on college wifi.
So it seems like half get the issue and half don't?
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Click to collapse
The frequency setting is in your advanced Wi-Fi settings on your phone. Set it to 2.4 instead of auto and see if that helps.
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That didn't work.

Need help with 3 major problems

Okay. So this is my third phone from at&t. I have had three major problems. I cannot connect to open Wi-Fi networks like panera bread and Starbucks. I Get the word in blushing connected, but after a second it says " the network is slow and unstable". I have had the battery getting hot with moderate usage as well. Plus when I am talking to someone else thru say the cannot hear me. So I put it on speaker phone and disable the speaker phone option and all is good. I've read about people gettimg at least one of these issues, but there is no solution to any of these problems. I jabs tried everything. Disabling through auto connect, and fixing the GPS to where the apps can't get my location. Speaking of which I never had these issues with other phones like the s4. That last pic means when I signed in it wouldn't continue further
Edit : the battery seems okay. But the issue with the calling and Wi-Fi still stands. Someone said there needs to be an update
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To turn off the connection is slow error
Settings-wifi-press menu -uncheck auto network switch
Sent From My Plain No Rom Locked Bootloader At&t Samsung Galaxy Note 3
Go to phone press *#0011#..press menu button click wifi turn off wifi power save
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[Q] Wireless Gets Disconnected Oftenly

Hello,
After I bought this tablet, I am always having an issue whatever ROM i try doesnt matter (stock one, stock latest, crombi-x, crombi-kk)
WI-FI works great on my home network which is password protected and not much channel congestion around.
WI-FI gets disconnected very often (every 2-3 minutes generally if only I start surfing) at work, where there is lots of WI-FI in the same channels (this is because most of networks are from the same router). At work, if I start a download and do nothing else it goes good but whenever I start surfing, then i get disconnected. Work WI-FI is not secure by WPA etc but certificate authantication is required. So I suspect there is something wrong wiht certificate services with the device or software. It sounds like a buffer gets full when I connect to different web sites.
I tried a lot of browsers and there is no difference between them.
Any help will be appriciated.
I have that problem also. But it happened only after I bought a cheap dlink n300. Before that I was using a Belkin and it was fine.I Just have to hit retry.
YayYouFixedIt said:
I have that problem also. But it happened only after I bought a cheap dlink n300. Before that I was using a Belkin and it was fine.I Just have to hit retry.
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we have a cisco device at work, i dont know specific problem but there might be hundreds of people that connects to this network, they dont have any problem.
erkanea said:
we have a cisco device at work, i dont know specific problem but there might be hundreds of people that connects to this network, they dont have any problem.
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It may be the battery save feature of the tablet that is disconnecting you from WiFi. Try turning that off to see if you still have the issue.
TrekMD said:
It may be the battery save feature of the tablet that is disconnecting you from WiFi. Try turning that off to see if you still have the issue.
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I am not having an issue at home network, so I don't think power save features causing this. Also, I have tried with power saving disabled from settings and result is same.
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erkanea said:
I am not having an issue at home network, so I don't think power save features causing this. Also, I have tried with power saving disabled from settings and result is same.
Sent from my K00C using XDA Free mobile app
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Click to collapse
If you are not having the issue at home then it is more likely the work Cisco setup.
I used to have the same problem on my home network. I live in the city and have lots of Wifi-networks around (about 15 to 20). At work, where wifi channels aren't so crowded, i didn't have this problem.
What fixed it for me was to put the router to 802.11n-only (before it was mixed n/g/b). As from that moment (many months ago) i haven't had a single disconnect. But I guess this might not be a solution for you...

Droid Turbo WiFi problems

Having issues with my WiFi. Been doing it for a week or so. Every few days and now since yesterday my WiFi will all together quit working. Says connected but I get no internet and can't access my gateway with it. I have Xfinity internet and all the other phones and laptops work fine on it. But my phone just straight won't work on the WiFi unless I hard reset my phone. Tried DNS settings and static IP address and all. Multiple reboots of both device and gateway. Can't seem to find anyone else having this issue. Any thoughts from anyone before I take it to Verizon?
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Are you on the most recent update? The newest one fixes that problem.
I should be.
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wifi sucks on this phone. I don't get the disconnects but it is very slow to load anything and everything. Pictures, web pages, whatever. Doesn't happen to the other 15 devices on my network. LTE works fine
When it connects I have no problems with speed. Despite being up to date with software I have to reset every few days for it to work here lately. I've even hard reset my AP and checked the firmware on it and everything else works fine before and after. Its just this phone. I finally got it working again after a reset last night so if it does it again I'm just going to Verizon with it. I'm no IT specialist but I know enough to try different things and still no remedy other than hard reset.
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Believe it or not, I have this problem too. I'll be completely connected with nothing going wrong with my network, but I'll have no access to the internet. I'll go to my tablet or my roommate's phone and there will be no problems.
I'm still looking up other forums and Verizon as well to see what possibly could be up with it. If I find anything useful I'll let you know. It's pretty frustrating when I don't have unlimited data anymore like I had on Sprint. If I did I really wouldn't care to be honest, but Verizon's service has by far surpassed Sprint in Houston.
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I've noticed that when my device sits idle for long periods, overnight for example, while connected to my home WiFi there doesn't appear to be any throughput. It seems to be connected in every other respect. Toggling WiFi off/on sorts it for me though. I know that I've read that this is a reported bug that is to be fixed, but naturally, I've been reading so much at so many different sites, that I can't for the life of me recall exactly which site it was. I'm guessing that you issues are somewhat different than mine?
Yeah. I can toggle or reboot or reset my AP all day when it does this and it will never fix it. I tried for 2 days of different fixes I've seen online but the only thing that gets it back is a hard reset.
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Might be a fluke but just got home and no WiFi like I expected. Did a hard reset on my AP with the reset button instead of through my laptop by logging into it. Forgot network on my phone. Rebooted it. Connected and it was fine. Pain in the ass if I have to do it every day but if it works it works.
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I also recently started having this problem. Frequent disconnect / reconnect to Wifi with no data passing through. I had to shut off my mobile data because it was increasing my data usage at home.
I also noticed this problem too. It shows I have Wi-Fi connection but no internet or email access. When I disabled the WiFi, internet comes back. It's also xfinity Wi-Fi router. That's only place I have Wi-Fi issues.. No issues at home. Maybe it's compatibility issues with xfinity router?
trikotret said:
I also noticed this problem too. It shows I have Wi-Fi connection but no internet or email access. When I disabled the WiFi, internet comes back. It's also xfinity Wi-Fi router. That's only place I have Wi-Fi issues.. No issues at home. Maybe it's compatibility issues with xfinity router?
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Click to collapse
I'm using an Netgear AC1750 router...No issues with Wifi at work.
I'm pretty convinced its the Xfinity access points. I don't have WiFi at work as I work in a shop, but the WiFi at my in-laws (Sudden Link) worked fine this weekend. I am now I'm having the same issue with my laptop all the sudden as well is why I am really thinking that it's their hardware and not mine. Never had this issue with AT&T when I had them. Had already switched to Comcast before I got the Turbo so I can't say with 100% certainty.
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Sounds like it could be....if you have another Wifi router you could try it and disable the AP on the Xfinity modem. On my network, only the Droid Turbo has trouble with WiFi. I've got 7 other devices on there that all work fine.
Never set up an external router on it. I as well have 3 other phones, 2 other laptops and 2 tablets that all work fine with it. Xfinity just hates the turbo. Lol My laptop I think was a fluke as it hadn't been turned on in a few days. I just think it didn't want to refresh the settings until I released/renewed, then it was fine. I'll find out tonight when I get home anyways.
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I also don't think its interference either. My father in law is an ex cop and radio operator. He has all sorts of repeaters and radios and all I haven't a clue about set up. If there was going to be any interference involved I'm pretty sure it would be there. Heh.
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Same issue here. I started this thread a month ago.
http://forum.xda-developers.com/droid-turbo/help/slow-wifi-lag-google-services-apps-t3035266
Hating this phone.
jhmn7 said:
Same issue here. I started this thread a month ago.
http://forum.xda-developers.com/droid-turbo/help/slow-wifi-lag-google-services-apps-t3035266
Hating this phone.
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Yeah. Reading through some of that I never have hanging issues. Mine would just flat out not work at some points. Other than hard reset on the phone I have only found 1 way to fix it.
1. Forget WiFi network and shut off phone.
2. Hard reset my AP with reset button on back of it.
3. When AP is finished rebooting turn on phone and reconnect to WiFi.
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I unchecked WiFI Optimization in Advanced Settings and web pages are loading a lot better than before. Latency lowered a bit. Worked both on 2.4ghz and 5ghz setup I have
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