Droid Turbo WiFi problems - Verizon Motorola Droid Turbo Q&A, Help & Troublesh

Having issues with my WiFi. Been doing it for a week or so. Every few days and now since yesterday my WiFi will all together quit working. Says connected but I get no internet and can't access my gateway with it. I have Xfinity internet and all the other phones and laptops work fine on it. But my phone just straight won't work on the WiFi unless I hard reset my phone. Tried DNS settings and static IP address and all. Multiple reboots of both device and gateway. Can't seem to find anyone else having this issue. Any thoughts from anyone before I take it to Verizon?
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Are you on the most recent update? The newest one fixes that problem.

I should be.
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wifi sucks on this phone. I don't get the disconnects but it is very slow to load anything and everything. Pictures, web pages, whatever. Doesn't happen to the other 15 devices on my network. LTE works fine

When it connects I have no problems with speed. Despite being up to date with software I have to reset every few days for it to work here lately. I've even hard reset my AP and checked the firmware on it and everything else works fine before and after. Its just this phone. I finally got it working again after a reset last night so if it does it again I'm just going to Verizon with it. I'm no IT specialist but I know enough to try different things and still no remedy other than hard reset.
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Believe it or not, I have this problem too. I'll be completely connected with nothing going wrong with my network, but I'll have no access to the internet. I'll go to my tablet or my roommate's phone and there will be no problems.

I'm still looking up other forums and Verizon as well to see what possibly could be up with it. If I find anything useful I'll let you know. It's pretty frustrating when I don't have unlimited data anymore like I had on Sprint. If I did I really wouldn't care to be honest, but Verizon's service has by far surpassed Sprint in Houston.
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I've noticed that when my device sits idle for long periods, overnight for example, while connected to my home WiFi there doesn't appear to be any throughput. It seems to be connected in every other respect. Toggling WiFi off/on sorts it for me though. I know that I've read that this is a reported bug that is to be fixed, but naturally, I've been reading so much at so many different sites, that I can't for the life of me recall exactly which site it was. I'm guessing that you issues are somewhat different than mine?

Yeah. I can toggle or reboot or reset my AP all day when it does this and it will never fix it. I tried for 2 days of different fixes I've seen online but the only thing that gets it back is a hard reset.
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Might be a fluke but just got home and no WiFi like I expected. Did a hard reset on my AP with the reset button instead of through my laptop by logging into it. Forgot network on my phone. Rebooted it. Connected and it was fine. Pain in the ass if I have to do it every day but if it works it works.
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I also recently started having this problem. Frequent disconnect / reconnect to Wifi with no data passing through. I had to shut off my mobile data because it was increasing my data usage at home.

I also noticed this problem too. It shows I have Wi-Fi connection but no internet or email access. When I disabled the WiFi, internet comes back. It's also xfinity Wi-Fi router. That's only place I have Wi-Fi issues.. No issues at home. Maybe it's compatibility issues with xfinity router?

trikotret said:
I also noticed this problem too. It shows I have Wi-Fi connection but no internet or email access. When I disabled the WiFi, internet comes back. It's also xfinity Wi-Fi router. That's only place I have Wi-Fi issues.. No issues at home. Maybe it's compatibility issues with xfinity router?
Click to expand...
Click to collapse
I'm using an Netgear AC1750 router...No issues with Wifi at work.

I'm pretty convinced its the Xfinity access points. I don't have WiFi at work as I work in a shop, but the WiFi at my in-laws (Sudden Link) worked fine this weekend. I am now I'm having the same issue with my laptop all the sudden as well is why I am really thinking that it's their hardware and not mine. Never had this issue with AT&T when I had them. Had already switched to Comcast before I got the Turbo so I can't say with 100% certainty.
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Sounds like it could be....if you have another Wifi router you could try it and disable the AP on the Xfinity modem. On my network, only the Droid Turbo has trouble with WiFi. I've got 7 other devices on there that all work fine.

Never set up an external router on it. I as well have 3 other phones, 2 other laptops and 2 tablets that all work fine with it. Xfinity just hates the turbo. Lol My laptop I think was a fluke as it hadn't been turned on in a few days. I just think it didn't want to refresh the settings until I released/renewed, then it was fine. I'll find out tonight when I get home anyways.
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I also don't think its interference either. My father in law is an ex cop and radio operator. He has all sorts of repeaters and radios and all I haven't a clue about set up. If there was going to be any interference involved I'm pretty sure it would be there. Heh.
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Same issue here. I started this thread a month ago.
http://forum.xda-developers.com/droid-turbo/help/slow-wifi-lag-google-services-apps-t3035266
Hating this phone.

jhmn7 said:
Same issue here. I started this thread a month ago.
http://forum.xda-developers.com/droid-turbo/help/slow-wifi-lag-google-services-apps-t3035266
Hating this phone.
Click to expand...
Click to collapse
Yeah. Reading through some of that I never have hanging issues. Mine would just flat out not work at some points. Other than hard reset on the phone I have only found 1 way to fix it.
1. Forget WiFi network and shut off phone.
2. Hard reset my AP with reset button on back of it.
3. When AP is finished rebooting turn on phone and reconnect to WiFi.
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I unchecked WiFI Optimization in Advanced Settings and web pages are loading a lot better than before. Latency lowered a bit. Worked both on 2.4ghz and 5ghz setup I have
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Related

[Q] Has ATT finally blocked Hotspot for Nexus One?

I have been using Hotspot on my rooted N1 flawlessly for years. However I recently noticed something weird going on. When my Hotspot was not working in the past it was because of network issues in my area. However, now I am noticing that the network is fine and I can browse fine on my phone, but when connecting my laptop to my phone using Hotspot I can not browse at all. I've done speedtest on the phone using speedtest.net mobile app and get great speeds and able to browse on my phone fine. Also It's not my laptop as I am able to browse fine when connected to any other wifi network. Anyone else experiencing issues with Hotspot?
XDA is no longer worth my time.
Yea I think I got throttled for being in top 5% and then some weirdness was going on in my area where my connection kept getting clogged and ATT had to reset my phone but it still seems to be working.

[Q] So about the wifi issues...

A number of people have been having issues with wifi, myself included. I keep going over my monthly data restriction. I want to know if this is affecting everyone or only a subset of people. If it's the latter, I'll call customer service and get a replacement.
Slusho said:
A number of people have been having issues with wifi, myself included. I keep going over my monthly data restriction. I want to know if this is affecting everyone or only a subset of people. If it's the latter, I'll call customer service and get a replacement.
Click to expand...
Click to collapse
Can you describe the issue a little more? Try testing your connection with Aruba Utilities.
Sent from my Moto X
don't know what the OPs issues are, but I just got the Moto X yesterday and it is not liking my home wifi. Every other wifi I've been on today (at work) has worked great. At home it connects to my router and shows great signal but nothing internet related will load. Everynow and then it will work only to stop working randomly. I have comcast with their ARRIS gateway.
All my other devices at home (roku, dish DVRs, iphone, ipad, GNex, laptops) work fine.
If you have a dual band router, set the frequency settings to either 2.4 or 5ghz instead of auto. I initially had inconsistent Wi-Fi functionality until I did this, now it seems to be fine. I have an Asus ac56u.
Sent from my XT1058 using XDA Premium 4 mobile app
Just like tabbibus said, it shows great signal and has no problem quickly connecting, but nothing loads 3/4ths of the time. For example, I ran speedtest and it stopped partway through the upload even though it was still connected. I can't change router settings because I rely on college wifi.
So it seems like half get the issue and half don't?
Slusho said:
Just like tabbibus said, it shows great signal and has no problem quickly connecting, but nothing loads 3/4ths of the time. For example, I ran speedtest and it stopped partway through the upload even though it was still connected. I can't change router settings because I rely on college wifi.
So it seems like half get the issue and half don't?
Click to expand...
Click to collapse
The frequency setting is in your advanced Wi-Fi settings on your phone. Set it to 2.4 instead of auto and see if that helps.
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That didn't work.

[Q] WiFi issue.

Alright, here's the problem. I can connect to my WiFi at work. I get full bars. But it won't pull any data. Nothing loads in any app or browser. It's only here that it happens and I'm the only one with any problems. I've read everything I can find and tried many things (WiFi "fixer" apps (both root and non-root), switching IPs, forgetting the network and setting it up from scratch) to no avail. I've spoken with our network administrator to ask him if he'd blocked any IPs or anything and he assured me that he had not (he doesn't even have the administrative passwords and can't reset the router as it is stuck to the ceiling 50 feet in the air).
So wtf? Anybody have any suggestions outside of a factory reset? I'm all ears. Thanks in advance (I'll also spank your Thanks Button )
Edit: Also, I've been on this network for years. This happened out of nowhere last week and I'm getting frustrated.
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Boraltis said:
Alright, here's the problem. I can connect to my WiFi at work. I get full bars. But it won't pull any data. Nothing loads in any app or browser. It's only here that it happens and I'm the only one with any problems. I've read everything I can find and tried many things (WiFi "fixer" apps (both root and non-root), switching IPs, forgetting the network and setting it up from scratch) to no avail. I've spoken with our network administrator to ask him if he'd blocked any IPs or anything and he assured me that he had not (he doesn't even have the administrative passwords and can't reset the router as it is stuck to the ceiling 50 feet in the air).
So wtf? Anybody have any suggestions outside of a factory reset? I'm all ears. Thanks in advance (I'll also spank your Thanks Button )
Edit: Also, I've been on this network for years. This happened out of nowhere last week and I'm getting frustrated.
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Click to expand...
Click to collapse
AT&T Smart Wi-Fi connection manager is a free app that finds and auto-connects to available hotspots, maximizes battery life by only turning Wi-Fi on & off when needed, logs missed hotspot opportunities for your review and action for subsequent use, and displays your real-time cellular and Wi-Fi data usage.
Paulita1 said:
AT&T Smart Wi-Fi connection manager is a free app that finds and auto-connects to available hotspots, maximizes battery life by only turning Wi-Fi on & off when needed, logs missed hotspot opportunities for your review and action for subsequent use, and displays your real-time cellular and Wi-Fi data usage.
Click to expand...
Click to collapse
...You work for AT&T Mobility??? That isn't helpful at all.
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Lmao
Boraltis said:
Alright, here's the problem. I can connect to my WiFi at work. I get full bars. But it won't pull any data. Nothing loads in any app or browser. It's only here that it happens and I'm the only one with any problems. I've read everything I can find and tried many things (WiFi "fixer" apps (both root and non-root), switching IPs, forgetting the network and setting it up from scratch) to no avail. I've spoken with our network administrator to ask him if he'd blocked any IPs or anything and he assured me that he had not (he doesn't even have the administrative passwords and can't reset the router as it is stuck to the ceiling 50 feet in the air).
So wtf? Anybody have any suggestions outside of a factory reset? I'm all ears. Thanks in advance (I'll also spank your Thanks Button )
Edit: Also, I've been on this network for years. This happened out of nowhere last week and I'm getting frustrated.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I can't find the thread where this tip came from at the moment but this is what I remembered. It shouldn't be hard to search thru the forums. It may or may not fix your issue but give it a try anymore. It won't break anything. GL
1. at your dial pad enter *#0011#, this will take you to the SERVICE MODE
2. press the "menu" - the soft key on the left side of home button
3. select "WiFi"
3. toggle the ON/OFF switch to turn off the wifi power save mode.
4. press home button to exit
I've seen android devices fail to resolve domain names on corporate networks. Check if you can ping outside IP addresses and such - if so, there's probably a way to force it to use google public DNS, though of course this won't resolve intranet names...
(Also, before you exert too much effort on this, make sure your corporate wifi is worth connecting to. Some wifi networks in offices are crap...).
Paulita1 said:
AT&T Smart Wi-Fi connection manager is a free app that finds and auto-connects to available hotspots, maximizes battery life by only turning Wi-Fi on & off when needed, logs missed hotspot opportunities for your review and action for subsequent use, and displays your real-time cellular and Wi-Fi data usage.
Click to expand...
Click to collapse
Maybe I'm just spoiled by living in a place with excellent 4G LTE coverage, but I don't see any appeal in connecting to random hotspots - I've never connected to a hotspot that performed better than the 4G, and I don't come close to the data limits of my plan (This month I'll hit 1GB for the first time, I think, because our connection at home was out yesterday, and I had to tether for me and roommate who work from home). Plus good deal of the hotspots I tried (before I realized this was silly) didn't even have internet behind them. The majority of the attwifi ones around here (in red cambridge, ma) don't work - on default settings, I'd just be walking along, and bam - no connectivity, what happened? Oh, it autoconnected to an attwifi hotspot that didn't have any internet connectivity.
I turned the WiFi power saving mode off. I'll report back once I get back to work and check the results.
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No go. Still no data.
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Try to manually configure it by using 4636v2. Download from the play store.
Sent from my phone yo!

Wifi doesn't connect well

Is anyone else having issues with wifi connecting? My issue is that wifi doesn't always connect, and the only way I can usually get it to connect is to restart my phone. So I have my home wifi saved in the phone and when I leave it obviously disconnects, then when I'm back home I have to restart my phone in order to get it to connect. My work wifi has even more issues and it doesn't always connect from a restart. Is anyone having this issue?
Yup see my post in this forum, i have issues with my home cisco ap. I need to use a wifi fixer app just to stay connected.
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Mine has worked perfect so far. Have connected to several networks while at home or working.
Mine is working great too. I am getting better signal than my Razr M, and compared to several other phones I have owned, the M got wonderful signal!
I got it in red just in case anyone is curious. Most complaints I have seen seem to come from those with ballistic nylon, which was the deciding factor in buying it in red.
-magnum- said:
Yup see my post in this forum, i have issues with my home cisco ap. I need to use a wifi fixer app just to stay connected.
Sent from my XT1254 using XDA Free mobile app
Click to expand...
Click to collapse
Magnum , which app do you use? i'd like to try it. But honestly at this point I think I'm swapping out the device...I don't see anyone else that has this same issue as me where I have to restart for the wifi to work. I did a factory reset and thought it fixed it but nope it disconnected grrrrrrrr. Luckily we can swap out within 14 days.
Oh and mine is red too and I still have issues
I am so sad. I factory reset, didn't help. I went to Verizon store and swapped out for a new phone. It connected to a random wifi by the store so I thought woohoo it works. It connected at home. Then I got to work today and its having the issues again. It won't connect unless I restart the phone (and even sometimes restarting doesn't help). I'm at a loss. I'm so sad because this is the only phone that I want that is out right now but if wifi doesn't work then it is completely and utterly usesless to me. My only glimmer of hope is that the case (verizon one that has the kickstand and the belt clip) is making the wifi act all wonky, so I took the case off and lets see what happens. Fingers crossed!
Did you disable the "Avoid poor connections" option? I found it wouldn't let me connect to a lot of networks on my old Razr M, so I disabled it immediately when I got this phone.
These are my settings, and I haven't had a problem.
Sorry to bring this back from the dead, but it appears to have resolved a weird issue I was seeing. Specifcally, I would see "old" Wifi SSIDs in the list that were not available anywhere near me. For example, I just traveled 3 hours away, and I was still seeing a router from the 3-hour-distant site. Only the phone saw it... my computer, for example, confirms it's not real. It would just show up as a "ghost" in the list, and never disappear.
I checked the post you had, and saw that I had disabled most of the items... except "Wifi Notifications" and "Scanning always available". So, when I disabled those, and then turned off/on the wifi, the ghost SSIDs disappeared.
In related news, this issue may also causing one of the routers I used to always show "Saved, secured with WEP" and yet it would never connect. It was a real signal in the area, and my laptop connected with no issues... but the phone would refuse to connect, even if I forgot the network and reconnected with the WEP key, etc. I'm hoping this fix (disabling the above two items) will fix that as well... but I won't know for sure as I'm 3 hours away from that router now
In any case, thanks for the posted pic... it helped me identify and fix the problem... hopefully this can help others, too!

Wifi issues.

I have been having issues with my wifi disconnecting and not wanting to reconnect for the last week and a half or so....
It only happens when i am upstairs in bed and its not every night i didn't have issues Saturday or Sunday evening.... I live in a 1980's era built townhouse the router and modem are at&t u verses but technical its dsl there isn't any fiber optic service available in the area. Girlfriend has a note 3 but no issues except a occasionally loss of wifi but reconnects immediately. Mine seems to want to connect to the other wifi's in the surrounding area and won't reconnect unless i reboot my phone... I have wifi at work with no issues....
Nexus 6 AT&T...
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Do you happen to have a Titanium Backup running on weekday nights? If so, Google "Titanium Backup Wi-Fi disconnect".
That actually sounds like a router problem.
That thing you have is a frankenroutermodem? It should be possible to disable the router part of it (and wifi), and plug in a proper router/wap. I recommend tplink archerC7v2 or WDR3600/4300. They're CHEAP, but good hardware (qualcomm), and supported in openwrt.
doitright said:
That actually sounds like a router problem.
That thing you have is a frankenroutermodem? It should be possible to disable the router part of it (and wifi), and plug in a proper router/wap. I recommend tplink archerC7v2 or WDR3600/4300. They're CHEAP, but good hardware (qualcomm), and supported in openwrt.
Click to expand...
Click to collapse
AT&T u verse came out Wednesday tested router made a few adjustments but router is fine in there option..
Dropped wifi signal last night twice no one else on wifi had to reboot phone twice for it to reconnect... Lost wifi again this morning but this time downstairs..... Wouldn't reconnect until i rebooted
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Robert7107 said:
AT&T u verse came out Wednesday tested router made a few adjustments but router is fine in there option..
Dropped wifi signal last night twice no one else on wifi had to reboot phone twice for it to reconnect... Lost wifi again this morning but this time downstairs..... Wouldn't reconnect until i rebooted
Click to expand...
Click to collapse
"is fine in their opinion". AKA *the are all crap*.
That only means that what is trash is working as much LIKE trash as can be expected.
Try good equipment, not that junk. I can just about GUARANTEE that a proper router WILL WORK.
doitright said:
"is fine in their opinion". AKA *the are all crap*.
That only means that what is trash is working as much LIKE trash as can be expected.
Try good equipment, not that junk. I can just about GUARANTEE that a proper router WILL WORK.
Click to expand...
Click to collapse
Went to AT&T they referred me to there device resolution center in which after 20 minutes the tech said it was not the phone...
He stated he played youtube over 20 minutes under there wifi along with several other devices and my phone never once disconnected..
He suggested i call at&t u verses and have the. Replace router with another make and or model
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Mine disconnects overnight, and never reconnects to wifi or cell data. I don't think that's what you're talking about though?
I have the exact same problem. So I tried connecting an old belkin router through my uverse router and it didn't seem to help the situation. So I don't know if its my phone or my WiFi routers.

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