Background:
I've been a long time AT&T wireless user and prior to owning the GS6, I've had an HTC One (m7). I've had poor reception at my house for as long as I remember, so I've been using the Microcell for a some time. With the HTC One (m7), there has not been a single problem, and that holds true with every other phone in the house (iPhone 5S, OnePlus One, Galaxy S4). However, ever since switching to the GS6 around the time when it was first released, I've had nothing but problems with the pair. To clarify, the GS6 has no issues initially connecting to the Microcell, but intermittently, the GS6 will disconnect from the Microcell and will not immediately switch to AT&T's tower, if at all. For me, I have seen it occurring upwards of 20 times a day, but your mileage may vary. I've been in contact with AT&T since early May 2015, and they've had me perform all the troubleshooting that they have, including turning off Enhanced 4G LTE services (HD voice) on the phone and on the account, disabling hand-off from the Microcell, turning off mobile data, using other phones to confirm the status of the Microcell during issues on the GS6, factory reset, and more. I've also gone through 3 GS6's, 3 SIM cards, and 2 Microcells through warranty replacements, and still no luck. After confirming no solution with the latest GS6 and SIM card replacements, AT&T has taken my case (and will potentially yours) to the next step, but this is where your action will help escalate this to a potential fix.
Current action:
AT&T has already investigated the case and cannot find a solution on their end, so they have escalated my case to a 'trend', meaning that they see multiple users having the same issue, but they need more people to take this 'trend' directly to Samsung for a resolution. As of today, June 24, 2015, my case is a 'trend', so whoever has an issue with your GS6 or S6 Edge and your Microcell should call AT&T's case management team to contribute to the 'trend' to take this to Samsung. Listed here, I will put my case number as a point of reference, in the case that whoever you speak to has no idea what 'trend' to look for (though I am unsure if you need my personal information as confirmation).
Case #CM20150624_104015612
AT&T Case Management Team: (877) 971-5016
This phone number is a direct line of communication to AT&T's Case Management Team, and to get the most out of your call, ask to speak directly to a supervisor, and if need be, reference my case number for the 'trend'. The last supervisor I spoke to is Brandon Ranken (spelling on last name?), so he should be familiar with the 'trend'.
tl;dr: If you or anyone you know has an issue with the GS6 or S6 Edge intermittently disconnecting from the AT&T Microcell, please call AT&T's Case Management Team at (877) 971-5016. The Microcell and S6 issues are currently trending at AT&T's Case Management, so your help to contribute to the 'trend' will help escalate the issue directly to Samsung for a potential fix. It should be easiest to ask to speak directly to a supervisor, but ymmv.
Edit: New phone number for case management team: (866) 986-0965
Interesting that you posted this. My S6 is actually better than my previous phone (LG optimus G) on my microcell. S6 connects reliably, except immediately after a reboot. The LGOG dumped it's microcell connection every night while I slept.
I want to clarify that connecting to the Microcell is seamless, even with my GS6. The issue is that when connected, intermittently I would experience a loss of network, but it isn't entirely reflected accurately in the status bar of the phone. I would consider myself a heavy user with in- and outgoing calls and texts frequently, but the issue doesn't appear as if the phone is normally in a low-signal state. It also doesn't "disconnect" from the Microcell, per se, but instead it looks as though it is connected, but nothing is in- or outbound. It is difficult to explain, because it is not working as it should.
I am within 5 to 10 feet of the Microcell for most times when I am home, and I do see AT&T Microcell up at the top left as my provider. I also see that I have full signal, which looks normal, but that is where the problem lies. I would then place a call or send a text, and seconds later, the signal drops all the way down to 1 or 0 bars. I then look into the phone's status in the settings to look at the 'signal strength', and I see the strength bouncing between -50 dBm and -120 dBm with 0 asu. Honestly, I don't entirely know what all those entirely mean, but I do have a general gist of it. During this time, whatever text messages or phone calls I am trying to make will not go through, and it takes a good amount of time before it either fixes itself or it jumps to an AT&T tower.
Now to clarify again, this does not happen 100% of the time that I am home, but it has affected all 3 GS6's, 3 SIM cards, and 2 Microcells that I have had here. I am satisfied when I do have a connection, and I can say that I do have a connection ~90% of the time (very rough % figure). This is an issue no other phone in the house experiences, and I have tested other phones during the time the GS6 is out, and have concluded that only the GS6 is affected by this issue in my home (of the phones assigned to the Microcell).
The biggest issue I'm having with my microcell is sending MMS over it from my S6.
I just set up a microcell 3 days ago, so it is too early to tell, but so far I have not had any issues. It is working quite well both on my s6 and my wife's iphone 6. I'm sure you have gone through all the troubleshooting steps, but might there be something causing intermittent interference, like a microwave oven? Also do you have the most current model of the microcell, which I think is DPH154?
I spoke too soon. I was on a conference call this morning and it disconnected twice during the call.
Wow, thanks for this thread! Was on microcell call on my s6 active and dropped 5 times. Then dropped 30 seconds into another call. Then dropped about 8-10 minutes into yet another call. I will call the case management team tomorrow. What a bummer as I will probably have to return the phone before 14 buyers remorse period now. Loving this s6 active.
On a side note, have most of you purchased your microcells or were they given to you for free by AT&T due to poor coverage?
Just out of curiosity, do any of you using an S6 Active (or a regular S6) have higher battery drain on your S6 while connected (either in standby or not) to a MicroCell? I returned my S6 Active due to it draining 3 to 4% per hour on standby. If people are having "connection" problems with S6's and MicroCells, this might have been what was draining my battery.
k6tcher said:
Just out of curiosity, do any of you using an S6 Active (or a regular S6) have higher battery drain on your S6 while connected (either in standby or not) to a MicroCell? I returned my S6 Active due to it draining 3 to 4% per hour on standby. If people are having "connection" problems with S6's and MicroCells, this might have been what was draining my battery.
Click to expand...
Click to collapse
My cell standby was biggest battery drain today at 18%. Was home most of the day. Screen at 12% battery use with 2hrs 40mins sot. Something isn't right it seems.
k6tcher said:
Just out of curiosity, do any of you using an S6 Active (or a regular S6) have higher battery drain on your S6 while connected (either in standby or not) to a MicroCell? I returned my S6 Active due to it draining 3 to 4% per hour on standby. If people are having "connection" problems with S6's and MicroCells, this might have been what was draining my battery.
Click to expand...
Click to collapse
I do get higher idle drain at home, but I was attributing it to Wi-Fi. Haven't had a good opportunity to chase it down, but now will have to consider the microcell as well.
Quick search results suggest turning off WiFi scanning and hd voice to improve cell standby drain. Not sure about microcell but will monitor it through the weekend. Only day two of ownership for me after replacing an lg g4 with touch screen issues.
redeyss said:
Quick search results suggest turning off WiFi scanning and hd voice to improve cell standby drain. Not sure about microcell but will monitor it through the weekend. Only day two of ownership for me after replacing an lg g4 with touch screen issues.
Click to expand...
Click to collapse
Yeah, I did all of that including clearing the phone's cache. Still drained at an unacceptable level. To compare, my Nexus 5 connected to my MicroCell only drains 1 to 1.8% per hour on standby (with location on). My Active drained 3 to 4% on similar settings (location off). Has to be the way the radio in the Active was connecting to my MicroCell. If there was a "fix" for this, I'd re-buy the Active as it is the best phone available right now.
Called in to report microcell issue, call dropped multiple times so I had to walk away from house to get on network and drop microcell signal. My issue was added to the "trend" and now I have to return the s6 active. So bummed, what a great phone!
Sent from my LG-H810 using Tapatalk
Want to pick this phone up at some point in the future after returning it today. Store waived restocking fee in part because of this thread and the one on the AT&T communities forum about this same issue. I hope the issue is resolved soon. Thanks OP!
Sent from my LG-H810 using Tapatalk
No problem! I certainly hope that a resolution is found eventually. Unfortunately, I've had the phone for too long so I cannot return the phone anymore. I have to rely on Samsung to make some kind of fix or workaround.
asdfdemi said:
No problem! I certainly hope that a resolution is found eventually. Unfortunately, I've had the phone for too long so I cannot return the phone anymore. I have to rely on Samsung to make some kind of fix or workaround.
Click to expand...
Click to collapse
What about a workaround like using Google voice and dialer from home? Essentially using WiFi calling and bypassing the microcell. Doesn't help for incoming calls, I know. I get about one bar inside my home without MC and can go outside for two bars or more.
Edit: you can forward carrier number to ring Google voice but requires a real commitment to the GV ecosystem.
Sent from my LG-H810 using Tapatalk
redeyss said:
What about a workaround like using Google voice and dialer from home? Essentially using WiFi calling and bypassing the microcell. Doesn't help for incoming calls, I know. I get about one bar inside my home without MC and can go outside for two bars or more.
Sent from my LG-H810 using Tapatalk
Click to expand...
Click to collapse
I've certainly thought about using that workaround, and for some contacts, I have switched to using GV for texts, but it still isn't close enough to a fix than I would have hoped. It is quite a shame because I do love the phone, but it is failing me as an actual phone while I am home. But I do spend a substantial amount of time away from home, so I do prefer using my actual number.
I have this problem. First the s6 signal strength is not the greatest. It works poorly in my home, while other phones (LG G2, Z3C) do fine. So i got a microcell. The S6 faithfully drops phone calls in the 20 - 60 minute range while others (iphones etc.) do not. It really bums me out because the camera is killer and i need a fingerprint scanner. I think the signal strength on the phone is just too weak.
I am actually considering switching carriers over it.
I called the AT&T management team, reached an engineer, didn't ask for supervisor, however the woman who answered was very helpful. I told her this was part of a trend. Anyway, she told me to go to best buy and have them do a smartflash. She also said to make sure my pictures and contacts were saved. I went to best buy - they had me talk to in house Samsung rep. He did the smartflash, took less than 15 minutes. - no cost. This was done tuesday afternoon, so far no lost connectivity. It's been over 24 hrs. Before I would lose connectivity at least 10-15x a day.
This has seemed to work so far for me.
---------- Post added at 03:59 AM ---------- Previous post was at 03:51 AM ----------
Slybone said:
On a side note, have most of you purchased your microcells or were they given to you for free by AT&T due to poor coverage?
Click to expand...
Click to collapse
I purchased the microcell, but was given the same amount of credit on my at&t bill.
Related
Here's the situation:
I have a Galaxy S, Firmware 2.3.3
1 week ago, my phone started behaving funny in my apartment (in greater Vancouver BC, north Burnaby). It would randomly cut off the other person, sometimes right away, sometimes after 20 minutes of talking.
It was not dropping calls though, the person on the other end could still hear me, but I couldn't hear them anymore. The call timer was still counting, it was just dead silence. No disconnect noise or anything, just suddenly I couldn't hear them.
I haven't dropped, upgraded, or otherwise changed my phone recently. So far it works properly in other areas of the city.
The interesting part is, my girlfriend is with Telus and her phone is behaving in the same manor. She just bought her phone 3 weeks ago, a crappy flip phone (as her blackberry curve kept dropping calls in the apartment) and hers has the same "muting" issue in at least 2 locations in the city.
Both companies suggest it is a phone issue, not a service issue, and we should buy out our contract with them and get new phones. They say that is our only option.
What can I do about this?
Well they lied about the phone issue. Only the network provider (like at&t) can cause these problems. Ive experienced it before and i know how network providers work. (been there, done that) change network provider or do whatever else you want. There isnt much choice here...
Sent From The Phone Of Gamers
Thanks for the reply
I'm paying for services not received and I signed a contract with them so there must be something they can do.
Anyone else have some thoughts?
Well you can try to unlock another phone (4g maybe) and put your sim in there...it might help but out of all my expieriencez i never thought the phone was the problem...
Sent From The Phone Of Gamers
Hey everyone,
I really need your help. I have a serious problem with my Sony Xperia Z 6603. I have spent too much time trying to troubleshoot this on my own so now I need your help and invite any if they have experienced the same. The synopsis:
At times, when utilizing my phone for phone calls, I got repetitive and persistent dropped calls.
Background info:
- City is Winnipeg of Canada
- Fido is my provider (essentially Rogers network)
- I have an LTE micro sim card (although Winnipeg hasn't had LTE rolled out just yet)
- I am rooted ONLY and on .434
- I have mobile network configured as follows:
- I use the LTE APN and select it on when in cities that have LTE
- Fido's website states this about bands:
Specs on the Z are as follows:
Now onto the symptoms....
The dropped calls occur sometimes when I am in a call, other times immediately when trying to dial out. An example would be, I'm driving and currently on a call, suddenly it cuts me off and my attempt to redial just keeps cutting me off from even placing the call. Wait a bit, keep driving, and now I can call again.
This problem happens in certain locations in the city. For instance at home I can be in calls for awhile, but there is this one part of the city for instance (just SW of the airport) and about a 2-3km radius that no matter what I do, placing a call is virtually impossible and yes signal strength appears normal. Also it appears that data is working normally. When I say impossible I will attempt the same call up to 10 times, each and every one dropping, some when 30 seconds into the call, others when immediately trying to dial out.
I also noticed that it also occurs while driving and talking for long periods. In other words, in a call normally and for a lengthy duration while transiting through the city and then suddenly drops perhaps while the phone is switching towers (a thought).
It's really bad. This is becoming impossible to tolerate and embarrassing to my customers and friends I speak with.
I downloaded an app from the play store called 'GSM Signal Monitoring' (https://play.google.com/store/apps/details?id=com.signalmonitoring.gsmsignalmonitoring&hl=en) to compile more information. Here are some screenshots but don't really know how to interpret the data. I see the db levels appear normal for a signal but not sure why the graphs reflect sudden spikes like that, perhaps my issue? Also notice in the graphs when the color changes for a new line, I believe when transitting from one tower to the next while driving. I was hoping some of you could perhaps try this app and compare what your results look like to mine, especially if you happen to be utilizing this phone in Winnipeg as well. Or if you know already, provide some insight on these results....
Things I have tried in my troubleshooting:
- Rebooting
- Switching DATA off completely (this seemed to provide a fix at times, but not at all times)
- Called FIDO and had them perform a "switch" or "network" reset of my phone on their end
Things to consider:
- The LTE micro sim is fairly new (upgraded it about 2-3 weeks ago)
- There are times when the phone works as it should and calls are placed and held normally (such as from within my home, SE corner of the city) but even near my home, while driving, I've had the calls drop but don't forget this doesn't just happen ONLY when I'm driving/transiting. There are spots where I am situated and can't place any calls without it dropping either shortly after or within 60 seconds of connecting.
I am really hoping that someone out there can help me resolve this issue or at least provide some direction from here. I purchased it from the UK so if it's a hardware issue I will probably have to send it back to the UK for the warranty to be honored.
Thank you for taking the time to read my dilemma!
Have you deleted any system applications?
Have you tried to use,2g only,3g only....
Sent from my C6603 using xda premium
Awhile ago I used "App Quarantine" to quarantine some apps that I wasn't using. Since you brought this up though I had a look again in the quarantine list and also noticed the following 'com.xxxx files in quarantine as well which I never placed in there myself so I have no clue if that's normal or if they are associated with the apps I quarantined \, and no didn't select 2G or 3G ONLY, but I have switched DATA off entirely:
Not sure but could be some of this app is needed by the system,and causing the call drop.
Did you have this issue before rooting?
Best place to start is a stock no rooted firmware.
You can also try deleting fast-dormancy-wakeup.apk .odex
Or try 2g only.
Sent from my C6603 using xda premium
Thanks for the feedback. Just curious what the correlation between using 2G vs 3G would be with phone call reliability? And what is the 'fast-dormancy-wakup.apk .odex you are referring to?
Honestly I think I did have this issue before rooting but very difficult to be certain of this.
So I took everything out of quarantine and no changes. Still dropping calls.
Sent from my C6603 using xda app-developers app
I thought I was the only one in the world having the same problem back then when I first got my phone in march.... But it looks like yours might suffer the same thing as mine did. I live in Alberta.
My friend, when the call drops, does the signal appears to be resetting itself?
What is the longest call time that you ever have on this phone?
When did you get your phone, was it like that when you first got it
Sent from my Sony Xperia Z using xda premium
The feeling is mutual! There are times (or more specifically areas) where my phone behaves normally. In my home I can stay in a call forever. However about 2km away when driving on this particular road, at the same point every time, my call will drop. It does not appear that the signal/network is resetting itself when this happens (ie drops to no signal and comes back). I got my phone when it was released, actually this one is my second, I cracked the screen on my first one within a week. I can't quite recall if I had these issues from the beginning because as stated it happens when I am moving around.
I am now about to try to restore my phone to factory but before I do, I am wondering if I use the backup/restore app included, will I retain all my apps, their data/settings, and all my contacts and texts?
Should I use this app or PC Companion?
Do I need to do anything special or just use PC Companion for a restore to get back to stock settings (including un-rooting).
Thanks
I would suggest you to use the pc companion to repair the Rom. This will wipe all data from your phone just like the factory reset would.
If you did all these and found the phone still behaving like that, I think there might be something wrong with the hardware of the phone, it's highly recommend you return your phone for an exchange.
My first xperia z was like that, even worse I would say. Mine just won't let me call.. I never had the call time more than a minute it cut me off randomly, sometimes right away when the call was established, sometimes it cut me at 2 seconds..
When I got my replacement everything is just fine
Sent from my Sony Xperia Z using xda premium
Ya I figured it out. Just completed the restore with PC Companion. I did use the backup/restore function though to restore my contacts/texts/data/settings etc. Any chance you think by restoring this info the problem could migrate back? I can confirm I am not rooted anymore.
Now will test the phone calls. I will be in those areas where I know for sure my calls would drop, tomorrow. I'll report back. Really hope this works.
It might work. I do think it will solve the problem. Yours wasn't as bad as mine mine just wouldn't let me made any calls and the signal kept reseting whenever I call.
Good luck and will wait for your report.
Sent from my Sony Xperia Z using xda premium
Tomorrow I head to an area where it was virtually 100% dropped calls for me so I will report back how it goes after the restore/unroot.
No changes I'm afraid Still the same behavior. My next move is to take 2 other phones with me now, one being an iPhone 4 and attempting to use in those same areas. I find it very strange behavior on my phone's part and wonder if it's an area issue but these are dense, populated areas.
Frustrated......
Or what you could also try is to borrow a sim card from someone and then test in those areas.
Sent from my Sony Xperia Z using xda premium
I do have a spare sim card with FIDO. I just switched to the LTE card a few weeks ago. I guess I can call them and switch back to the older sim temporarily to see if the issue lies there. I will try the phones first. If I get the same symptoms with other phones, I will then try the sim card.
I have the same problem in about 4minutes my calls drop,doesnt matter were i am, on a side note dough,i use a normal sized simcard and cut it to fit my Z sooooo i guess my sim isnt playing nice with the Z ill get my microsim next week so i will report back and let you know if a completely new updated micro sim with lte enabled and ready is the fix
Sent from my C6603 using xda app-developers app
Thanks for the feedback, in a couple hours I'll be in one of those areas where I experience this and will try my iPhone 4 and then try switching back to an older Fido micro sim. I'll report this afternoon.
So interestingly today my iPhone 4 dropped a call in the same area. It also was having signal issues, cutting in and out, but managing to maintain the call too in various spots. So I'm starting to believe now that this may be a network issue with my provider and the area in question. I find it very odd though that it can be such a large and dense area. There is about a 2 mile stretch of this road where I frequently receive dropped calls. How can that possible in a city?? By the way I also swapped the sim cards when trying all this out.
Does it have anything to do with the fact that it's right on the approach path of a runway at the international airport, or near a military base? Keep in mind that I do occasionally get the dropped calls in other spots in the city as well but this area specifically is terrible.
airbus318 said:
So interestingly today my iPhone 4 dropped a call in the same area. It also was having signal issues, cutting in and out, but managing to maintain the call too in various spots. So I'm starting to believe now that this may be a network issue with my provider and the area in question. I find it very odd though that it can be such a large and dense area. There is about a 2 mile stretch of this road where I frequently receive dropped calls. How can that possible in a city?? By the way I also swapped the sim cards when trying all this out.
Does it have anything to do with the fact that it's right on the approach path of a runway at the international airport, or near a military base? Keep in mind that I do occasionally get the dropped calls in other spots in the city as well but this area specifically is terrible.
Click to expand...
Click to collapse
Omg...runway...i experienced it aswel when i mentiont it yesterday now i think of it it was along side schiphol airport amsterdam a mayor one,it could be one of the sources of the bug,i think it could be more reasons in the equation like,old sim,no lte sim,thus maybe bad contact with sim,radio interferrence ect.ect.
I gues al those factors in on the call droppin
Sent from my C6603 using xda app-developers app
An update. Perhaps the most intriguing thing I have found so far but not exactly sure what it means.
If I switch my data to GSM only (ie Edge) the phone calls instantly become rock solid. No more dropping. As soon as I switch back to WCDMA mode (3G & HSPA+) the problem comes right back.
Starting to sound more and more like a network issue with the provider. I have relayed this info to my cell provider and they are looking into it and getting back to me.
Anyone else find this?
I picked up the Note 4 last Thursday. This is my first phone with WiFi Calling and VoLTE and so far the experience has been less than ideal. I've found that I get more dropped calls and the person on the other end can often not hear me when we first connect (and I need to call them back) when using WiFi calling or VoLTE.
Is it common to have more frequent call issues with these two features enabled, or could there be an issue with the handset?
I called TMo support last night for similar issues. I would try to clear the cache and data from the phone app. That's what they suggested for me and it's been working much better for me!
Sent from my Note 4 using the XDA app. Damn this thing's sweet!
Trust me, clearing the cache and data has nothing to do with it. It's a network issue. I've been having similar issues sporadically with WiFi calling ever since they switch to a different format of WiFi calling a few years back. Also couple that with the upgrades they're doing, at times service may be affected.
princeasi said:
Trust me, clearing the cache and data has nothing to do with it. It's a network issue. I've been having similar issues sporadically with WiFi calling ever since they switch to a different format of WiFi calling a few years back. Also couple that with the upgrades they're doing, at times service may be affected.
Click to expand...
Click to collapse
Yeah I didn't think it would. However, when my calls drop, I get kicked immediately back to the home screen. There was not a FC error or even a call drop tone (which I've NEVER heard on T-Mobile after a call drops). When I had a Note 3 with Verizon, my dialer would say 'No Signal' and it would at least tell me that the call was dropped. I'm not getting that here. After 2 weeks, I can't say I'm particularly impressed with the QoS of T-Mobile as I have several dropped calls daily -- sometimes 4 or 5 per day. It's getting rather old, honestly. If it wasn't for the dev phones, I would have ended up back at Verizon. I just had to start somewhere with the cache and data clear....
Well that's not quite what's happening to me. My calls either drop just like a normal dropped call (sound and all) or stay connected and just have audio issues.
Anyway, I was playing around with it a bit more and it seems to only occur on HD calls. My wife and my dad both have Nexus 5's, and I see the issues frequently with them. But VoLTE calls to non-T-Mobile customers seem to be fine.
Anyone else note 4 take 5 to 10 seconds to connect the call? Happened with my note 3 as well.
nano303 said:
Anyone else note 4 take 5 to 10 seconds to connect the call? Happened with my note 3 as well.
Click to expand...
Click to collapse
Not up to 10, but usually 3-5 seconds. This was true of my Nexus 5 as well though. It tends to be longer when it is not a VoLTE call, I imagine because it needs to drop from LTE to HSPA to connect.
In the last few days I've had at least one dropped call per day on my S6. It doesn't make any difference if my recipient is on a cellphone or landline nor does it matter if I'm in the car on bluetooth or using the handset elsewhere. I did some searches and found others having the same problem, not so much with AT&T (mine) as opposed to Verizon and T-Mobile. Some say a factory reset cured the problem, but I hate to do it unless I have to. Just curious how others on AT&T are faring. My previous S4 never dropped any calls nor did my HTC M7 so I'm thinking it's not a network issue, but something in the phone itself.
I've never had a dropped call in the month I've had the device. I had my chubby cheek hang up on my mom once last week, but that's as close as it gets. My area gets pretty good coverage for att and tmobile though. I've yet to drop a call since joining at&t
My Black Galaxy S6 Edge 64gb module was dropping calls like crazy, and was still within my exchange period so I switched it out. Haven't had any dropped calls since.
Call and connection quality have been stellar for me. Only dropped calls I've had are when going through known dead spots.
Looks like the factory reset fixed it for me so all is good now.
rmc69 said:
Looks like the factory reset fixed it for me so all is good now.
Click to expand...
Click to collapse
Have you had any dropped calls since your last post here? I'm having dropped calls often. I don't think a factory reset will help me because I wiped all data before flashing the rom I'm running. I may try a factory reset from within the settings menu if you haven't had any dropped calls since the 15th.
I've only had a couple dropped calls since then, but my problem now is that sometimes the other caller can't hear me, specially when I'm driving and on bluetooth through the car audio. It can't be the other caller because they were on a stationary, land-line phone. I checked out my mic by making a voice recording so the mic is fine. I just tried unchecking "Enable HD LTE Services" and I'll see what that does and report back. If it were not for the very nice camera, the annoyance of the dropped and muted calls plus the bad battery life would be enough to make me switch this phone. It's got to be a device-specific bug. My HTC M9 is running Android 5.0.2 and is rock solid and never dropped a call. Same with my LG G3. I would send in my S6 for repair, but I'm not sure what they would do. Not only would I get a refurb back, but it might do the same thing. If you've been following the threads, you might have seen that Sprint had to push a special update for it's S6 customers to fix dropped calls. Verizon customers are also having it bad (I'm on AT&T). It can't be all network issues though as like I said, my other devices including an LG G3 have never dropped a call.
Thanks for the response rmc69. I did uncheck the HD lte and it did not help me at all. Let me know if you have a different result. Thank you
The Sprint S6 and S6 Edge have the same problem. I have to turn off the LTE radio all together to have a usable phone. I couldn't send/receive text, I had dropped calls and a very poor signal. Once I turned the LTE radio off, all those problems went away. I realize this is not a fix but it's a workable bandaid for those that are having problems. Good luck to you guys.
Turning off lte did not work for me.
Robert, how did you turn off LTE? By going into the testing mode and changing it from there? Or were you simply referring to unchecking Enhanced LTE Services?
I think I figured it out from this thread, at least for AT&T
http://forums.androidcentral.com/samsung-galaxy-s6/518691-any-way-turn-off-lte-data-galaxy-s6-t-version.html
rmc69 said:
I think I figured it out from this thread, at least for AT&T
http://forums.androidcentral.com/sa...ay-turn-off-lte-data-galaxy-s6-t-version.html
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Click to collapse
I tried that, it did not work for me.
Sorry turning off LTE still didn't help. I guess the only alternatives now would be to wait for 5.1.1 and see what it fixes, or you may just consider asking for a replacement.
Sent from my SAMSUNG-SM-G920A using Tapatalk
rmc69 said:
Sorry turning off LTE still didn't help. I guess the only alternatives now would be to wait for 5.1.1 and see what it fixes, or you may just consider asking for a replacement.
Sent from my SAMSUNG-SM-G920A using Tapatalk
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Yeah that is what I'm afraid of. Every time I go to the at&t store it's a big hassle. Hopefully an update will fix our problems.
@rmc69, is your phone rooted and running a custom rom?
No; pure stock. It's also a 64 GB model. I'm wondering if there is a difference that could affect reception, i.e., is the antenna placement exactly the same. I changed my band to GSM Auto last night removing LTE and so far, I haven't had any dropped calls, but it's too early to tell. The biggest problem I'm having is that sometimes callers cannot hear me, especially in the car using bluetooth.
I am rooted running DennisRom. Yesterday I did a factory reset via the stock recovery and made 4 calls and did not have 1 drop. I'll see how it goes for a few days and report back.
Great! That's encouraging.
Bad news, I just called my wife and the call dropped before she could answer her phone. I think I may give up and get a different phone. I'm loosing hope.
Anyone having this issue been fine up until a couple days ago... Constant wifi issues... No changes have been made to phone or anything... Just curious if anyone else all of a sudden starting having issues...
I noticed some issues for me probably not the same though.
My s10 plus appears to be hiding some wifi signals from the WiFi manager for example when I take the kids to swimming lessons there are approx 8 wifi signals showing up on WiFi analyser but it's only showing 3 WiFi networks to the WiFi manager my guess is its hiding less realiable networks but as my job is to fix those it's meaning after 4 years absence I got to carry a small laptop again.
I've noticed it appears to be on the 2.4gz side... Anyway to make phone only connect at the 5ghz level?
At home my phone is disconnecting from my 5ghz randomly almost one time per night. It loses internet, then switches over to my 2.4.
It did this with my Note8 running the OneUI beta, too.
I cannot find a fix and it only affects me, not my wife or her Pixel 3 or any other 5ghz connected device.
hey I noticed this too recently. I keep getting random pop up that says no internet connection
46 pages of complaints about that issue. Search "S10 connectivity issues all carrriers"
I had a Note 9. Wife had an iPhone 8plus. She traded her iPhone ($550 off) and paid the remaining $370 to get her an unlocked s10. We got the s10 and internet connection was slow on tmobile and so were download speeds. Meanwhile my Note 9 was just fine on the network. Eventually the s10 would say I wasn't connected to a network. Then sometimes it would work sometimes it wouldn't and eventually it just stopped getting connection. Terrible experience for her as someone coming from Apple to Samsung. So we call Samsung and ask for a replacement and they say no. We have to send back the s10 which leaves my wife with no phone. Wait for Samsung to receive it. Then wait for them to evaluate it. Then they said itll take 15 days to receive a refund back on my card for the $370 I paid. As for the perfect iPhone we sent them they said received it March 26th and said they are still evaluating it. If it passes then they email me a $550 coupon promo to use on the Samsung website. Meanwhile my wife is stuck with no phone.....thankfully we sent it back within the 14 days!
When I try to reason with the reps they do not seem to be able to help at all. The suggestion one rep gave me was if I need a phone go to a retail store and pick one up. Another rep said yeah that is a problem to be without a phone then said it would've been nice if I had an extra phone lying around in the meantime.
So ridiculous....when I asked to speak with a supervisor I got hung up on. Made me wanna switch to apple so bad smh.
I've noticed that the s10 is really aggressive when it comes to wifi, it'll disconnect/switch away from wifi if it deems it of not quality, which is quite annoying sometimes
sometimes im at the edge of a wifi signal and i know it's usable, just slightly slow, but the s10 will decide its not good enough