HELP! Phone stuck - X 2014 Q&A, Help & Troubleshooting

Don't know what's going on.
Took the 5.1 OTA on Friday, phone was working fine, then this morning it crashed and wouldn't go past Moto boot screen.
Tried to get into recovery a few times unsuccessfully.
Finally managed to get to recovery, Green LED came on ... and selected 'wipe cache'
At bottom of screen saw about a dozen lines beginning with "E:/ cannout mount .." -- couldn't read, went by too fast.
Then it started flashing the 'dead android' every few seconds in a loop.
Any ideas?!
update ... after the flashing dead android, now the phone is off, dead, and will not power up at all!

Anyone? Any way to recover photos from this phone?
Or is it utterly gone?
Sent from my XT1056 using XDA Free mobile app

Mostly its hard bricked......... U can replace it if it's under warranty ......
Sent from my XT1092 using XDA Free mobile app

Sounds very similar to what happened to me... (see XT1096 5.1 Image Needed) except mine still powers to the Moto logo and I can get to fastboot and recovery.

Related

[Q] RCK help

Just bought new tf701. Upgraded to 4.3. I tried to boot into RCK but I a message flashes - installing software update - then I get the android with the red triangle saying "Error". Is this normal or should I be able to boot into RCK. Tried to reboot into RCK several times, but no luck.
Did you unlock? You won't be able to enter RCK until you do.
Sent from my K00C using XDA Premium HD app
Re: RCK
No, I did not unlock the tablet. I just got it yesterday and want to check it out. Thanks for the info.
You can access your recovery without unlocking and you did.
What you saw is the stock recovery. The only thing it can do is flash a firmware update. Since it doesn't find one, you get the error. Normal behaviour.

[Q] Boot Loop Hell

I could only find three references to boot loop in the Moto G troubleshooting area...so here I type.
phone is XT1064
Was trying to side load Lollipop. Got to the boot menu no problem...when I selected Recovery the phone rebooted and got stuck on the Moto logo screen "powered by android."
I'm able via external reset get back to the boot menu, but whatever option I choose I end up looping...
Just spent a couple of hours with Moto tech support...painful, avoid if possible. The script pages were turning so fast I thought there were wind gusts in the tech office!
Any ideas would be greatly appreciated.
Littlalex
littlalex said:
I could only find three references to boot loop in the Moto G troubleshooting area...so here I type.
phone is XT1064
Was trying to side load Lollipop. Got to the boot menu no problem...when I selected Recovery the phone rebooted and got stuck on the Moto logo screen "powered by android."
I'm able via external reset get back to the boot menu, but whatever option I choose I end up looping...
Just spent a couple of hours with Moto tech support...painful, avoid if possible. The script pages were turning so fast I thought there were wind gusts in the tech office!
Any ideas would be greatly appreciated.
Littlalex
Click to expand...
Click to collapse
did you have your xt1064 rooted? i have mine rooted in lollipop, i also have the boot loop when starting sometimes, so far you can uninstall root via super user app and solve the problem or have patience untill some good developer fix this problem, to get out of the boot loop i find that connecting to charger the phone does the trick for me, it take like 3 minutes to start, if i uninstall root it starts very fast, im waiting for a solution.

Bricked; cannot get into fastboot

So today I set about unlocking the bootloader and rooting my Moto X 2014 Pure Edition XT1095.
Unlocking the bootloader went just fine. Then I went to root it. I booted the pure2014sb.img but it didn't work. The phone would just hang on the Motorola logo. Then I read somebody later said that doesn't work on lollipop, so I booted the CF-Auto-Root-victara-victaratmo-xt1095.img instead. That showed me the rooting status page thing before it rebooted, and then rebooted again, but when it fired up after that it was still hanging on the Motorola logo.
Then I attempted this http://forum.xda-developers.com/showthread.php?p=56928477#post56928477
Now the phone will not even hang on the logo, it gets to the animated moto logo part and then turns off half way through. I cannot get back into fastboot state either. It just doesn't respond to power + vol down at all.
EDIT: Actually scratch the not being able to get into fastboot state thing. I just had to hold the buttons down for way longer than normal. I just kept holding them until it showed something. It ended up being like 15 seconds instead of 3-4 like usual.
Help!
slak? said:
So today I set about unlocking the bootloader and rooting my Moto X 2014 Pure Edition XT1095.
Unlocking the bootloader went just fine. Then I went to root it. I booted the pure2014sb.img but it didn't work. The phone would just hang on the Motorola logo. Then I read somebody later said that doesn't work on lollipop, so I booted the CF-Auto-Root-victara-victaratmo-xt1095.img instead. That showed me the rooting status page thing before it rebooted, and then rebooted again, but when it fired up after that it was still hanging on the Motorola logo.
Then I attempted this http://forum.xda-developers.com/showthread.php?p=56928477#post56928477
Now the phone will not even hang on the logo, it gets to the animated moto logo part and then turns off half way through. I cannot get back into fastboot state either. It just doesn't respond to power + vol down at all.
EDIT: Actually scratch the not being able to get into fastboot state thing. I just had to hold the buttons down for way longer than normal. I just kept holding them until it showed something. It ended up being like 15 seconds instead of 3-4 like usual.
Help!
Click to expand...
Click to collapse
Same happened to me early this morning when I was trying to install 5.0.2
You have to flash any firmware you want just avoid to flash the modem and there ate several post here in the general section
Just remember. Don't flash the modem unless is the same firmware you have or else you will lose signal.
Regards
Thanks for the input. I used the instructions in this thread to get my phone back to working condition:
http://forum.xda-developers.com/moto-x-2014/general/guide-update-xt1095-pure-edition-to-t2937074
I was unable to get it to pick up the 4.4.4 to 5.0 update zip in recovery mode, so I just used the regular OTA update to do it. After that I booted the CF-Auto-Root-victara-victaratmo-xt1095.img and it worked!
slak? said:
Thanks for the input. I used the instructions in this thread to get my phone back to working condition:
http://forum.xda-developers.com/moto-x-2014/general/guide-update-xt1095-pure-edition-to-t2937074
I was unable to get it to pick up the 4.4.4 to 5.0 update zip in recovery mode, so I just used the regular OTA update to do it. After that I booted the CF-Auto-Root-victara-victaratmo-xt1095.img and it worked!
Click to expand...
Click to collapse
Great! Glad it helps
Enjoy the lollipop Sweet my friend.

[Q] stuck on 'Erasing...', flashing doesn't help

Hi
I have an AT&T XT1058 with locked bootloader, on 4.4.4
I tried to rest it to factory, but it got stuck on 'Erasing...' (with the little droid) for more than an hour, so I reset it.
Since then it won't boot, only keep stuck on 'Erasing...'. I've tried reflashing it with ATT_XT1058_4.4.4-KXA21.12-L1.26_CFC_1FF both using RSD lite and manually using mfastboot, but no luck - the phone still boots to 'Erasing...' and sometimes after that to the recovery.
I didn't find anything in relevant threads. Does anyone have an idea?
Selecting 'Factory' in the bootloader seemed to fix it.
It is more comlicated than that
The phone does boot after selecting 'factory' in bootloader, but only once - turning the phone off and on again brings it back to its 'erasing...' state. Besides that the phone seems to not be able to charge the battery
mokagi said:
It is more comlicated than that
The phone does boot after selecting 'factory' in bootloader, but only once - turning the phone off and on again brings it back to its 'erasing...' state. Besides that the phone seems to not be able to charge the battery
Click to expand...
Click to collapse
Were you able to get this resolved? I have a xt1095 doing the same thing when I flash a stock recovery. Just shows the android guy and just stuck at erasing... When I flash TWRP it doesn't get stuck at the "erasing..." anymore but just boots straight into TWRP.
Sorry for the late response, I missed the notification on your message.
I wasn't able to fix it, returned it to motorola.

I have a strange problem

earlier today, i was browsing the web with chrome on my phone. the touch screen stopped responding, and soon after the screen shut down. apparently my phone just turned off for no reason. when i turned it back on it bootlooped. after letting the battery die the problem is still there. ive tried to boot it into recovery but that didn't help either it started the recovery and then went back to the bootloop screen. i am using cm12.1 with twrp as my recovery. any and all help is appreciated.
retrosonic90 said:
earlier today, i was browsing the web with chrome on my phone. the touch screen stopped responding, and soon after the screen shut down. apparently my phone just turned off for no reason. when i turned it back on it bootlooped. after letting the battery die the problem is still there. ive tried to boot it into recovery but that didn't help either it started the recovery and then went back to the bootloop screen. i am using cm12.1 with twrp as my recovery. any and all help is appreciated.
Click to expand...
Click to collapse
If you have an SD card in it, remove the card and try to boot into recovery.
Sent from my GT-P5210 using Tapatalk
Can you access the bootloader?

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