Text history disappearing - Windows Phone 8 Q&A, Help & Troubleshooting

I am in sales and sometimes I text info to prospects and found it handy to use the search text function to locate the exact verbiage and date of the texts I've sent.
Just tried that with something that was maybe for a little over a year ago and it is not there. I have always been able to find the text in the past and now it is gone.
Is there something I am missing or did my OS have a brain fart and delete some of my data?

Try going to the relevant contact and scrolling back (to the top of the conversation) a bunch, maybe? To avoid long conversations making the Messaging hub slow way down, the phone automatically archives older messages. It doesn't delete them, they're just not loaded by default. I'd expect them to still be in the search index, but maybe not; I don't know much about how search is implemented on WP8.1. Scrolling to the top of the convo history forces the phone to load those historical messages again, though, and that hopefully will let you search them.

I tried that before I posted... the history is gone... oldest I have on this person is 4/10/15. Something must have gone south on a random basis... I just checked another contact and while scrolling back, the progress bar(?) on the right side would reset indicating it was accessing the archives and this happened several times and I have yet to get to the oldest history item for the contact.
So I appreciate the input and you are correct, I just don't know what happened to this one contact and then how many other contacts are effected. Strange enough, that 4/10 date coincides, approximately, to the time my OS was updated. Hmmm.....

Darn. Sorry, that sucks. The only other thing I can think of to suggest is to try setting up a phone with your account again (either some other phone, or by hard-resetting your own) and hoping it gets restored from the automatic SMS backup (assuming you have that enabled). I worry that if you hard-reset your own phone you might lose more, though, so it would be good to test with a different phone first and see if it helps before doing it to your own primary device.

GoodDayToDie said:
Darn. Sorry, that sucks. The only other thing I can think of to suggest is to try setting up a phone with your account again (either some other phone, or by hard-resetting your own) and hoping it gets restored from the automatic SMS backup (assuming you have that enabled). I worry that if you hard-reset your own phone you might lose more, though, so it would be good to test with a different phone first and see if it helps before doing it to your own primary device.
Click to expand...
Click to collapse
I have a Lumia 1520 that is my wife's. Seldom used. Just swap sim cards and hard-restore? Now my phone is a Lumia 920 which run Cyan and no Denim. Would that be an issue once I determine the restore works for my history and then actually restore to my 920? I may be over cautious but I just think a flag may be set saying I upgraded to Denim and then won't be able to restore to my 920.
I've been kicking around a new phone but I really have't seen anything that interests me and besides, my 920 works so why change?

Related

Problems with BBC on the Tilt

Hi everybody,
I'm really struggling with the BBC for the Tilt. I would MUCH rather use ActiveSync, but it's against company policy so I'm SOL on that. I'm forced to either buy a Blackberry and give up my Tilt or install BBC. I chose the later.
I've been having problems with it ever since and I've had trouble finding resources to help out (mainly because most people don't use BBC on Tilt).
Here are the problems:
1. BBC often will randomly say "suspended by user" (even though I haven't), which prevents me from getting new messages, and unless I'm always looking to see if the service is running, I'll never know if I'm not getting email or if it suspended itself
2. BBC will just as often randomly say, "blocked - radio in use".
3. I can't get any integration going with the calendar at all. And when I receive calendar/meeting requests, it comes to the Tilt as email messages, not as meeting requests, so I can't accept them and add it to my calendar
Now, the limited amount of information I was able to find suggests that problem #2 may have something to do with interference with ActiveSync. I've tried the technique where I add a fake server source then make the schedule manual, but ActiveSync still won't go away permanently. I use it to access my Tilt files through Windows, so I can't uninstall it altogether. Also, when I tried to uninstall it before, it deleted all of my non-SIM contacts from the Tilt along with it, because all of my contacts were imported from Outlook.
Anybody have any ideas or solutions?
I think these are common issues, especially if you are using the Tilt on AT&T.
1) I'll go days without losing connection to blackberry services then it seems like it will lose it every night for 2 or 3 days. It may be related to activesync or it may be related to network issues. I always check the blackberry icon. If there's a "!" there, I know I need to reconnect.
2) At least with AT&T, you can only have one active data connection. Either it's the blackberry service or it's something else. The something else is active and keeping the blackberry service from connecting.
3) Check your pim options screen and make sure the calendar box is checked. If I remember correctly, when I first installed it was not checked by default. Contacts, tasks and notes are also configured in this screen.
You may have a point about activesync. I always kill it when I can but it auto starts. If I understand correctly, it is checking or setting the network time?
mitchrl said:
I think these are common issues, especially if you are using the Tilt on AT&T.
1) I'll go days without losing connection to blackberry services then it seems like it will lose it every night for 2 or 3 days. It may be related to activesync or it may be related to network issues. I always check the blackberry icon. If there's a "!" there, I know I need to reconnect.
Click to expand...
Click to collapse
Yeah, that's what I usually have to do, but I hate that I have to do it - it defeats the purpose of push email if you have to always check to see if it's still pushing, lol.
People have recommended uninstalling ActiveSync when using BBC, but I can't possibly see how that's practical because I use ActiveSync to maintain my contacts and to add music and files to my Tilt. Is there some other way of doing this without using ActiveSync?
2) At least with AT&T, you can only have one active data connection. Either it's the blackberry service or it's something else. The something else is active and keeping the blackberry service from connecting.
Click to expand...
Click to collapse
That's what I've read. But there have been times when I've done a Stop All on all services, and I still got a radio in use message. Strangely, there have been times when both ActiveSync and IE were running and I was able to get BBC running no problem. The inconsistency is maddening because it becomes impossible to isolate and cause and solve it.
3) Check your pim options screen and make sure the calendar box is checked. If I remember correctly, when I first installed it was not checked by default. Contacts, tasks and notes are also configured in this screen.
Click to expand...
Click to collapse
Whatever is being maintained by ActiveSync (contacts) is greyed out on my Tilt, but everything else (calendar, notes and tasks) is checked, so I should be OK. But calendard items are still arriving in my inbox as regular email.
You may have a point about activesync. I always kill it when I can but it auto starts. If I understand correctly, it is checking or setting the network time?
Click to expand...
Click to collapse
Interesting. I thought I was doing something wrong since people swear by that technique as a way to get ActiveSync to go away permanently. But it always comes back for me.
It says "radio in use" when Media.Net is active possibly through a IE or weather type program.
Some of the NEWER ROMS allow dual connections for BBConnect & Media.net. I saw a thread yesterday that showed the precise registry entry to make to allow this without burning a new ROM.
What thread was this? And when you say "newer ROMS" are you referring to official ROMs like the one on the HTC website or the XDA ROMs?
Demigawd,
Make sure the wireless calendar service (cical) is running properly. What version of bbc are you running? I'm running 4.0.0.97. It's behavior is a bit different than previous versions. It seems to block other data connections instead of bb getting blocked.
The only other suggestion I have is to remove and reinstall bbc. I would also have bes sync everything including contacts until you are sure calendaring is running correctly. If it's still not working correctly, maybe check your bes for a non-standard it policy.
I think the registry entry for multiple data apns is volatile and gets overwritten after every soft reset. A custom rom is probably the only way around that.

Are paid apps tied to one handset?

I might have to send mine back, if I were to buy some apps and then get a different handset, can I still use them on the new device.
Kev
no they are tied to your gmail account. So if you send it back you can restore them on your new device without having to pay again..
I can verify this - I have apps that I bought for my G1, still in my downloads when I got my magic and again have been transferred to my Hero. Linking to your gmail account is a really fair way for software to work -
On Win Mo it was often tied to the IMEI so if it bust or you sold it you had to buy again or grovel for another code....
Dayzz
Thanks Both, that is good to know.
Coupled with a post I have read on here from someone who apparantly got a refund very simply on an app, it is making Android look really good.
Only issues left for me are.
1. Trying to forget how good the iPhone is (at the things it does)
2. Try to increase font sizes on Hero.
3. Try to solve the frequent "a network error has occured, please retry, or cancel and return to the previous screen"
4. Solve the seemingly poor wi-fi reception.
5. Try to forgot how none of those things are an issue on iPhone
Kev
kevwright said:
Thanks Both, that is good to know.
Coupled with a post I have read on here from someone who apparantly got a refund very simply on an app, it is making Android look really good.
Only issues left for me are.
1. Trying to forget how good the iPhone is (at the things it does)
2. Try to increase font sizes on Hero.
3. Try to solve the frequent "a network error has occured, please retry, or cancel and return to the previous screen"
4. Solve the seemingly poor wi-fi reception.
5. Try to forgot how none of those things are an issue on iPhone
Kev
Click to expand...
Click to collapse
Lot of things there that you have compared to the iPhone, what do you like better than the iPhone though?
<CrunchyNutclusters Mode>
Nahhh get a iPhone. The Hero's not for you. It's 'orrible. You won't Like it.
<CrunchyNutClusters Mode/>
Hehehe
Dayzzzz - Get set for going off to the Ed Festival...
It appears to be tied in my experience. I bought video safe and photo safe on the g1, and on upgrading to a g2, it am unable to install those apps. It appears that trying to reinstall is making an attempt to charge my bank card again.
I have emailed the supplier. I would see what they have to say.
You might get a checking credit card details message but I think this is just to check that its the same as the one that paid. I've never been charged again for the apps I've bought, including copilot .
Dayz

frustrated & confused

can someone please help? i recently bought a used tilt ii (HTC 8925) and have had several recurring problems since.
1) for some reason the phone seems to delete/lose my contacts. initially i manually entered contacts until i discovered active sync. after it lost those contacts the first time i copied contacts from my outlook phonebook (over 200) on my laptop. within a few days it lost those as well.
i figured this might have happened (somehow) after unsuccessfully attempting to delete some apps (mainly some games which i don't like); install new apps ( an RPN calc & updated version of S2U2) modifying existing layout using the Chome editor app.
so after the third time of losing contacts & reinstalling using active sync from outlook, i decided NOT to install/delete or change any apps. last nite i modified some contacts assigning several to different categories. woke up this morning & voila! all contacts are lost except for 6.. WTF???
what is causing this phone to lose contacts like this??
2) i have set pass word lock on my phone seems to work fine for a few days then suddenly it no longer recognizes my password. That is my situation now. & again it has happened before. i think i ended up powering down phone, removing sim card for a several minutes then rebooting.
what is causing this?
3) lastly my active sync program often does not work. it will not recognize my phone. & then when i make changes to get it to recognize the phone ( deleting the device & then adding it back), it won't recognize the settings for my outloook server. what is going wrong with this that i have to keep redoing this after so many days?
4) how do i do a system restore on this phone. i have searched for this as well with little luck on HOW to actually do this on the phone.
i hope these issues & questions make sense. lawd knows i sure can't make sense of what is going on with this phone. & yes i have searched on the forums for these issues & can't find full answers to the problems i have collectively.
my phone has WM 6.5 professional, ROM version: TPC_V11 Mega WWE; radio version 1.70.19.09, HTC touchflo (which i don't use);
Thanks,
kahlil
Ready the sticky/tutorial at the beginning of the forum - the instructions to flash original shipped ROM are in there. You have the same ROM I do.. it works great!
thanks beatlefan i will check there again. that was the first place i looked when i got the phone, but don't recall seeing solutions to the problems i'm getting now. maybe i overlooked?
kgj said:
thanks beatlefan i will check there again. that was the first place i looked when i got the phone, but don't recall seeing solutions to the problems i'm getting now. maybe i overlooked?
Click to expand...
Click to collapse
It sounds like something going on with the way you have ActiveSync configured. Make sure you have enabled the calendar and contact update box when you set it up. You also might try running the sync a couple of times.
I Might be wrong but since you have a custom rom you might want to try flashing a stock rom and then reflashing the same custom rom, cuz sometimes it fixes strange issues like these. Hope that helps.
elander said:
I Might be wrong but since you have a custom rom you might want to try flashing a stock rom and then reflashing the same custom rom, cuz sometimes it fixes strange issues like these. Hope that helps.
Click to expand...
Click to collapse
Thanks elander... i'm a rookie at this, how do i go about flashing the roms?

Help finding usage statistics(lifetime call duration etc.)

I've been sold a used nexus 6 in the name of "New" one.
1) I'm just interested in knowing as much prior usage statistics as possible, like lifetime call duration etc. I explored a bit around RTN (##786# & *#*#786#*#*). No luck. Someone please help me achieve that.
2) I'm also looking for a list of tests(display test, battery test etc.) I need to run or what kind of checks I need to make to ensure that everything is good with my phone. Quite concerned since it's a used one.
Actually the phone gallery still has some photo and I could even see chrome browsing history. There should be some fool proof way to get these details(all calls duration etc.) right, even if the device is factory reset? Do even these details get reset? Either ways if there's a way, I can check..No harm in trying out..Please let me know if there's any such method.
Any pointers would be really helpful. Thanks.
krnn said:
I've been sold a used nexus 6 in the name of "New" one.
1) I'm just interested in knowing as much prior usage statistics as possible, like lifetime call duration etc. I explored a bit around RTN (##786# & *#*#786#*#*). No luck. Someone please help me achieve that.
2) I'm also looking for a list of tests(display test, battery test etc.) I need to run or what kind of checks I need to make to ensure that everything is good with my phone. Quite concerned since it's a used one.
Actually the phone gallery still has some photo and I could even see chrome browsing history. There should be some fool proof way to get these details(all calls duration etc.) right, even if the device is factory reset? Do even these details get reset? Either ways if there's a way, I can check..No harm in trying out..Please let me know if there's any such method.
Any pointers would be really helpful. Thanks.
Click to expand...
Click to collapse
just like i answered you in the q&a thread..
1. no such thing. under his account, he could check his usage, but you can not. just like in your account you can check your usage but others cant. as soon as you log into your account, his info is gone.
2. there isnt a list of tests
simms22 said:
just like i answered you in the q&a thread..
1. no such thing. under his account, he could check his usage, but you can not. just like in your account you can check your usage but others cant. as soon as you log into your account, his info is gone.
2. there isnt a list of tests
Click to expand...
Click to collapse
Thanks for your response. I dont understand why they've tied phone's usage information to the google account rather than directly to the phone. I'm looking for something like this. I could try what they're saying on this page, but, I do not want to do any sort of setup on that phone since I'm also negotiating with Amazon for a replacement.
Thanks.
krnn said:
Thanks for your response. I dont understand why they've tied phone's usage information to the google account rather than directly to the phone. I'm looking for something like this. I could try what they're saying on this page, but, I do not want to do any sort of setup on that phone since I'm also negotiating with Amazon for a replacement.
Thanks.
Click to expand...
Click to collapse
As devices can be flashed from the bootloader level there is no real way to get the states you want. It pretty much zeros out all the hardware and reloads the software from scratch like if the device was never used.
phone info is *#*#4636#*#*, but you wont get any usage info out of it.
Thanks for the reply guys.

SMS issues continue - AA is rubbish

Like so many others, I keep experiencing countless issues with AA informing me that it doesn't know how to send a text, that it's still learning of that it needs to gather more information. I'm on a Samsung S10 5G in a Kia Soul. First I tried a new cable. No help. I tried clearing the phone's cache. No help. Have tried multiple messaging apps. No help. (Currently using Pulse). Any other suggestions greatly appreciated.
How rubbish Rodney?
I don't understand your question. Its lack of consistency in doing things like simple sending/reading of SMS messages makes even the iPhone solution much more usable.
He is saying AA is crap and he is looking for a suitable working alternative.
I'm afraid I don't know how to do that. But I'm still learning *grin*
That's just it, I don't know. Are we stuck with it? Is there any app that can unify multiple apps and put them on the car's screen? I don't think so. I can't believe I'm saying this, but Apple's implementation of something is better than Google's.
In my truck not only does the factory head unit ask to read calls and text via Bluetooth but also via android auto. It could be possible that the two techs are competing and causing errors. One thing that may revel clue to or two is to park and open Matt log with your phone plugged in as you normally do and have someone send you texts and look for any errors.
mine420 said:
In my truck not only does the factory head unit ask to read calls and text via Bluetooth but also via android auto. It could be possible that the two techs are competing and causing errors. One thing that may revel clue to or two is to park and open Matt log with your phone plugged in as you normally do and have someone send you texts and look for any errors.
Click to expand...
Click to collapse
Thanks! One question: What's Matt log? AA has also started saying something along the lines of, "Sure, but first let me get some more information" - around this point the voice generally fades out and I can't here anything else, but sometimes it also continues with - "select the prompt on your device" but there's never a prompt.
With my car it only works via the steering wheel controls when the phone is connected via the USB cable. I might have to see how it works with just OK Google.
I thought this one was fixed... but every time I've tried to send a text lately "OK Google text X person" ti gives me let me gather some more information... then nothing. Am I doing something wrong, or is texting through assistant on AA broken?
Note10.1Dude said:
I thought this one was fixed... but every time I've tried to send a text lately "OK Google text X person" ti gives me let me gather some more information... then nothing. Am I doing something wrong, or is texting through assistant on AA broken?
Click to expand...
Click to collapse
mines gone back their doing this after the update about 2wks ago.
https://myaccount.google.com/devicecontacts
You should activate this option

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