Related
Unemployed, in the middle of a job search, and my Tilt succumbs to the RLoD. Yay!
Looks like the only solution is to obtain a replacement phone from AT&T. As a flash-aholic (thanks, Dutty ), I'm really wondering about their replacement policy, as some have mentioned that they'll bill your account for the replacement phone in some cases. (I obviously refuse to pay for a replacement phone when mine is dead after only three months... much less pay full price for a refurb!)
It's been determined that this problem is NOT isolated to reflashed phones; since stock ROMs succumb to it as well, my flashing has nothing to do with the problem. Obviously, I can't flash back to the original ROM because the phone is a brick. However, because it's a brick, they won't know I've flashed a custom ROM until they repair it somehow.
So is the charge billed to my account only as long as it takes for me to return the broken phone? Is it only billed if I fail to return the broken phone? Will it show up down the road when they realize I loaded a custom ROM? (Again - unemployed, so can't afford to pay for another phone anyway.)
Finally, and most importantly - has anyone with the RLoD (or any other phone issue) returned a custom ROM-loaded phone to AT&T? If so, what was your experience?
Thanks so much - using my old Sony Ericsson Z500a for the past week has been ridiculous, and I really want to know if I can make the call to AT&T or not...
ok, well first of all pay attention to the warnings... 3 months old or not when you flashed the different spl, or cooked rom you voided the warranty.. yes the phone could be defective, but any manufacturer can refuse repairs or charge you for the repairs since it was flashed with a non htc/att rom..
As far as the return process... its an advanced type rma in 99% of the cases meaning they will ship you a refurbed unit with the materials needed to ship yours back... if they dont recieve your defective phone within so many days they will charge your account for the replacement(this is to prevent fraud, obviously). I have also heard in some rare cases where people were charged for the replacement after the repair facility notified of an unapproved rom/bootloader on the phone. and in some cases people get away with it...
so its 50/50 shot... i would do everything possible to return it to a stock bootloader and rom before sending back (which in your case you might just have to roll the dice..)
ive exchange many phones and i dont flash to stock roms and ive never had a issue
I was in the exact same position as you about a month ago. I got the RLOD about 4 days into using my tilt and it had been running the HTC stock rom for 3 days, I flashed it the day after I got it.
When the RLOD hit, I was really worried. I was in the 30 day return period, so all I had to do was take it to the store and get a new one. I knew they wouldn't be able to tell in the store, as the consumer and retail end is really non-technical. I was afraid that if they revived the phone at ATT tech or HTC that they would find out.
This said, I built a little contraption at work that hooked up to my 12v car battery and wires into the battery prongs on the tilt. I figured the tilt could handle 12v without catching on fire - it did. However, I'm completely sure they any data will be completely unrecoverable, and the only thing that will salvage is the case. I figured they have no way to call you on a total phone fry, because it could be lots of things that cause that. However, you should have heard the noise it made. I almost made a video, but it was too incriminating. 12v is devastating to a phone, it was cool! I cooked a 600 dollar piece of equipment and got a new one!
That was over a month ago, no word from anyone. Also, I saw on the RLOD post that one user said HTC replaced the whole motherboard as that was the issue - if this is the case I'm sure that all of your old data stored on the ROM in the motherboard goes in the trash as well, as they probably don't take the time to machine re-solder used boards.
Your probably fine, as all RLOD's seem non-relivable. If you want to make a 12v fryer, it's easy. I took a lot of time on mine, because it was fun, but the gist of it is to get a wire from positive to positive and negative to negative from your 12v to your phone. If you do this, please be careful, and DONT touch the wires together because it will cause and arc and melt your prongs - no good. I built a full fryer with a switch and everything, but it was overboard.
My 2 cents.
Also, to avoid this I am sticking with the ATT rom from here on out. It's too risky for something so expensive. I have my phone the exach was it was with the stock HTC minus a few small things. doing a hard reset and pulling the battery before customization works miracles. Almost everything else is available in cabs.
xconradx said:
Also, to avoid this I am sticking with the ATT rom from here on out. It's too risky for something so expensive. I have my phone the exach was it was with the stock HTC minus a few small things. doing a hard reset and pulling the battery before customization works miracles. Almost everything else is available in cabs.
Click to expand...
Click to collapse
The AT&T ROM is by far the most boring and least productive IMO. Couldn't you flash to the HTC ROM and be fine under warranty/returns?
redsrule2500 said:
The AT&T ROM is by far the most boring and least productive IMO. Couldn't you flash to the HTC ROM and be fine under warranty/returns?
Click to expand...
Click to collapse
It is boring, but when you get rid of bloatware and install the joys that HTC has available its pretty much the same as the stock HTC rom. You can still get the cube and today screen and everything else in cabs.
I think your voiding by hardSPL, not by having the stock HTC ROM. The egg comes before the chicken.
Just a thought...
Does anybody think that there is a correlation between phones being sent back to AT&T with HardSPL still on the device and the fact that HardSPL has not worked on the latest display driver (1.57.00, 1.81.00 and 1.82.00) equipped Kaiser's?
shogunmark said:
i would do everything possible to return it to a stock bootloader and rom before sending back (which in your case you might just have to roll the dice..)
Click to expand...
Click to collapse
You are correct - I'll have to roll the dice, as there's no way I can return it to stock condition. It won't start.
Thanks for your comments, everyone. So far, I've got:
someone advising that sending it back is a 50/50 chance
someone who has returned several phones with non-stock ROMs without repercussion from AT&T
someone worried enough that they fried the phone completely (awesome!)
So now I only need to hear from one last person: someone who HAS had to pay for a replacement phone from AT&T. For any reason, but specifically because you had a custom ROM on it...
Thanks again, all!
Lol...I've returned 2 tilts to at&t with flashed roms, and I haven't had a problem yet...That's right I'm working on my 3rd tilt since october ^_^ I LOVE AT&T
Maknificent said:
Lol...I've returned 2 tilts to at&t with flashed roms, and I haven't had a problem yet...That's right I'm working on my 3rd tilt since october ^_^ I LOVE AT&T
Click to expand...
Click to collapse
Thanks. Whulp, guess I'll make the call today then!
How can i get online on my Laptop
with the help of My Phone At&t Tilt ?
is there a cab for it ? or ?
Please Help
ilordvader said:
How can i get online on my Laptop
with the help of My Phone At&t Tilt ?
is there a cab for it ? or ?
Please Help
Click to expand...
Click to collapse
PLease do not post this question here, this is not related to the topic... please do some more reading or post in the general subfora...
shogunmark said:
PLease do not post this question here, this is not related to the topic... please do some more reading or post in the general subfora...
Click to expand...
Click to collapse
sORRY
drokkon said:
Thanks. Whulp, guess I'll make the call today then!
Click to expand...
Click to collapse
So made the call yesterday, got the replacement phone today, less than 24 hours from TX to CO. Great customer service, but I couldn't get them to pick up the overnight shipping as some had said I could. $12 ain't bad though.
Hopefully my custom ROM-flashed brick won't do me in for $500, but I'll let y'all know if it does.
*Anxiously awaiting* =subscribed=
xconradx said:
This said, I built a little contraption at work that hooked up to my 12v car battery and wires into the battery prongs on the tilt. I figured the tilt could handle 12v without catching on fire - it did. However, I'm completely sure they any data will be completely unrecoverable, and the only thing that will salvage is the case. I figured they have no way to call you on a total phone fry, because it could be lots of things that cause that. However, you should have heard the noise it made. I almost made a video, but it was too incriminating. 12v is devastating to a phone, it was cool! I cooked a 600 dollar piece of equipment and got a new one!
Click to expand...
Click to collapse
I've heard that a few seconds in the microwave can work wonders without the fireworks. Hopefully I'll never have to try that route...
arexben said:
*Anxiously awaiting* =subscribed=
Click to expand...
Click to collapse
Are you bricked too? Or merely curious as to the fate of us cursed few?
In other news, my replacement unit won't stay connected to the cell network. Even when it occasionally shows 4 bars, I can't make or receive calls. OS is sluggish too. Guess I'll flash the radio, maybe the ROM, then maybe send THIS one back too.
Does anyone know if my new IMEI number might affect my phone performance? Meaning, do I have to call AT&T and let them know my new handset's IMEI number?
drokkon said:
Does anyone know if my new IMEI number might affect my phone performance? Meaning, do I have to call AT&T and let them know my new handset's IMEI number?
Click to expand...
Click to collapse
short answer is no...
drokkon said:
Are you bricked too? Or merely curious as to the fate of us cursed few?
In other news, my replacement unit won't stay connected to the cell network. Even when it occasionally shows 4 bars, I can't make or receive calls. OS is sluggish too. Guess I'll flash the radio, maybe the ROM, then maybe send THIS one back too.
Does anyone know if my new IMEI number might affect my phone performance? Meaning, do I have to call AT&T and let them know my new handset's IMEI number?
Click to expand...
Click to collapse
You and I have had identical issues! After I got my replacement, I couldn't make or receive calls even with service. It's not the ROM or radio, it's ATT. I had to call and get to a higher level tech, because everyone else told me there were zero problems with my account and that I must have bad reception at my house. I knew for a fact I have full service at home. Whenever I tried to call it would beep 3 times (beep (pause) beepbeep)... after about 2 hours he finally got it to work, but I have no idea what he did. I did have to read him my IMEI about a thousand times though, and he was digging pretty deep to find whatever he got to fix it.
Good luck. Since I had so may issues ATT gave me 25 off my next 2 bills, which was cool.
Thinking of buying a "refurbished" at&t captivate. does anybody have any advice to if the device is worth buying if it is refurbished, if any of you guys have bought it that way..and also is it really worth it in att network or should I be warned and wait till MARCHH! to switch over to another carrier ?
currently have a iphone 3g but i really want to switch over to android
Mine is a insurance replacement so it is refurbed, have had other refurbed phones and haven't had any problemss out of either. I love the phone itself. Go to any sub forum and you can tell the phone has gps issues, some worse then others. This is my 3rd (first couldn't go into recovery, and second was lost), and gps is worse then all the previous ones. Even with the problems, I still wouldn't give this phone up. Probably because I love the hardware and its my first android device and apple wasn't a choice for me. As for the network I hadn't any problems with att since 2004. I'm sure that depends on you location tho.
Sent from my SAMSUNG-SGH-I897 using XDA App
Two weeks ago I bought the HTC Aria with rebate for $29. Then another employee wrote saying they wanted to upgrade their phone, and wanted the Captivate. I looked online and saw that it was $299. A few days go by and he agrees to the price, and when I go to order it, lo and behold ATT has refurb for $50 each! I bought two, one for him and one for me . I like the aria and it is now my backup, but I love the Captivate and for $50, it's hard to go wrong.
tl;dr, buy it.
Did the refurb unit have any signs of use or scratches or anything? I might get one soon too.
Go for it..it's a great phone. Just make sure you can check it out in person first,or can return it if broken.
Mac
I got a refurb.
And it's perfect. Looks brand new. And no problems
I have a refurb......... no major issues. One thing to look for though.......... I got my first one 4 days ago, worked fine, but after being on for a little bit the battery went completely dead after being on standby for 30 min. yeah, something was wrong with the battery, on top of that it would randomly exit me out of screens.
turned out they sent me one that had NOT been fixed yet, their boo boo. They sent me out a new one and I got it today. This one looked brand new, all the stickers from samsung still on it and everything. Let it charge and turned it on....... no more issues.
It lags a little and the battery life REALLY sux, but those are issues with brand new ones also. I turned on my task killer and put the security level to low so that I could kill everything but non essential apps. Now the battery life seems MUCH better. It seems like this phone takes a long time to charge as well though. I think i wll just allow the battery to fully drain then plug it in, see if that will work, maber get rid of any potential battery memory.
Thanks for the help, appreciate it....I ordered it already and should get it in 2-5 business days so i will post back on my thoughts!
cant wait to start using the android OS!!!!
I am on a refurb now. I love this thing. No [hardware] issues at all.
Sent from my SAMSUNG-SGH-I897 using XDA App
i have a refubished phone and its better than the new one I had
I got a new Samsung Captivate and it keeps rebooting on me at random and the keys (especially back key) are really bad. They dont recognzie my touch half the time unless I press really hard on them.
My question is....if I get a replacment how will I be able to tell if its a refurb or not?
Are the refubs typically better since they have had more extensive testing?
Anybody have any thoughts on this?
with anything there are defect but these phones are built like a rock and if you think about it, if there is a x probability that a device has a defect the probability that it has 2 is x^2(in theory, obviously the nature of the defect factors in) so if the phone had a defect that was fixed there is a pretty slim chance that it will be defective after it is repaired.
i wouldn't worry about a refurbished phone, there may be cosmetic damage ect. but i would recommend this phone to anyone on build quality alone. wear and tear related problems should be minimal. id say go for it.
I had 3 refurb fuzes and 2 razr9s. Only real problem you have to worry about is physical defects. Hinges mostly. If there is a software or hardware problem you can send it back.
Edit: you can also get insurance on an unused refurb through at&t
From a phone on an app
Any one who has replaced a phone using insurance or warranty thru ATT is most likely using a refurbed phone. I have replaced every phone i have ever had in 10 years with ATT due to my being really hard on phones at work and all the replacements have been refurbed. I personally have never had an issue with a refurb, they all lokked and performe like new. I actually just got my cappy a few weeks ago and ordered the refurb cause i knew i would end up with one anyway.( and got lucky in doing so and got a batch 1007 phone so my 3button download mode doesnt get wiped.)
Works Perfecly and only set me back $50
I messed up my first captivate. Was able to return it through warranty and got a refurbished unit. I have been using it for 3 months with no issues. Of coarse there is no guarantee
Captivate
Cog 2.2
Hi,
After seeing reports of everyone's awesome battery life, mine seems terrible - it will only last about 12 hours with 2 hours screen on time, just Web browsing and listening to music really. I noticed my signal strength seems poor most of the time, but I have been in rural locations so that isn't necessarily unexpected.
I bought the phone from Fido (Rogers) but unlocked it to use on koodo, that shouldn't make a difference should it?
I'm thinking of sending it for repair /replacement but I really don't want to as my fall back phone is a pos Galaxy Ace II. There shouldn't be much crap running in the background and I've tried a factory reset so I'm not sure what else to do?
Return it.
Sent from my XT1053 using XDA Premium 4 mobile app
notrohsilem said:
Hi,
After seeing reports of everyone's awesome battery life, mine seems terrible - it will only last about 12 hours with 2 hours screen on time, just Web browsing and listening to music really. I noticed my signal strength seems poor most of the time, but I have been in rural locations so that isn't necessarily unexpected.
I bought the phone from Fido (Rogers) but unlocked it to use on koodo, that shouldn't make a difference should it?
I'm thinking of sending it for repair /replacement but I really don't want to as my fall back phone is a pos Galaxy Ace II. There shouldn't be much crap running in the background and I've tried a factory reset so I'm not sure what else to do?
Click to expand...
Click to collapse
Install betterbatterystats and see whats causing the drain. Post some screenshots here and maybe we can help you
I had really bad battery on my first X. Called Motorola and got a brand new replacement and have excellent battery now using the same apps. Just get it replaced.
Sent from my XT1053 using XDA Premium 4 mobile app
OK here are some screens. The signal is terrible for a lot of it but that doesn't seem to be the problem, just that it doesn't have enough juice.
I probably will return it, which is going to suck. It's an awesome phone otherwise.
I'm using an unlocked Rogers Moto X with Koodo. Having great battery life for the most part. I do find its better running 4.4 (using the AT&T 4.4 release) however to install it you would need to unlock your bootloader which voids the warranty. Cycle the battery another day or two, if that makes no difference then the battery may in fact be bad.
Steve-x said:
I'm using an unlocked Rogers Moto X with Koodo. Having great battery life for the most part. I do find its better running 4.4 (using the AT&T 4.4 release) however to install it you would need to unlock your bootloader which voids the warranty. Cycle the battery another day or two, if that makes no difference then the battery may in fact be bad.
Click to expand...
Click to collapse
I would like to install 4.4, but as you said it will screw me over unfortunately. I've had the phone 2+ weeks now, I've only just got home to do anything about it so it should have had plenty of time to settle in. Looks like a trip to Fido is in order!
notrohsilem said:
OK here are some screens. The signal is terrible for a lot of it but that doesn't seem to be the problem, just that it doesn't have enough juice.
I probably will return it, which is going to suck. It's an awesome phone otherwise.
Click to expand...
Click to collapse
You surely should return it, mine lasts much longer with harder use
Do you have root? Try this:
http://forum.xda-developers.com/showthread.php?t=2432729&highlight=freeze
The install better battery stats or gsam and try to figure it out. If you're running up to the end of your return period, then I guess you should exchange it.
I don't believe that phones have "bad" battery life; you just have to find out what's cause the problem in your particular case.
I am getting similar results all of a sudden. Stock not rooted. I get about 2 hours of screen on time with about 13 hours uptime
Do [either of] you have location reporting on? Look at notro's screenshots, those consistent wake blue slivers "look" like location reporting...
I'm also getting results like these. I got this phone on Craigslist, so I don't know exactly how to go about returning it. I was thinking about sending it back to Motorola since the phone is still under the 1 year warranty. I tried chatting online with Motorola customer service, but they just gave me some tips on how to improve battery life. Any ideas? Thanks.
prelives14 said:
I'm also getting results like these. I got this phone on Craigslist, so I don't know exactly how to go about returning it. I was thinking about sending it back to Motorola since the phone is still under the 1 year warranty. I tried chatting online with Motorola customer service, but they just gave me some tips on how to improve battery life. Any ideas? Thanks.
Click to expand...
Click to collapse
Post #11 is correct, turn off google location reporting. Turned mine off 2 days ago and the battery is back to where it was with 4.2
Sent on my Moto X
A simple "yes" or "no" and where you are located should suffice.
Spent a total of 5 hours with Sprint between the phone and corporate stores since the first day this came out and today I was finally told the truth that all Sprint HK M8 owners are facing data issues.
To be specific(D.C. is a spark area) Every 15 minutes or so, my data/voice will drop regardless of what I am doing and pick back up anywhere between 1x and lte/spark 3-4 minutes later like clock work.
The lady at the corporate store let me see how my phone was in the red(see last pic). I went back to stock unrooted. Downloaded the .15 update. Updated profiles, PRLs, ##72786# data resets constantly and this problem still exists. The best that any representative could do is credit me $30 for my troubles(bull ****). Tried to get a replacement handset and they told me no. No one has given me any sort of "this will be fixed soon". Its always "well.....profile/prl/data updates cant fix this so a technician will look at your local tower"
I'm trying to get a rough estimate as to how many people are having the same problems
Here are pics for reference. This all happened with in 2 hours and continues to happen
http://imgur.com/a/5GeWu
Don't be surprised if you see this on other forums. Kind of going every where to see how many are having issues.
It's your phone. You need a replacement. I had the same issues, went into a store. They replaced my phone. No more issues.
Sent from my 831C using Tapatalk
mjs2011 said:
It's your phone. You need a replacement. I had the same issues, went into a store. They replaced my phone. No more issues.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
That was my problem. They said they wouldnt swap phones because its not the phone's fault.
Im having the same issues but only when connected to my airrave.
No,
I did encounter issues when I first got my phone......... but did a system update the first day and all issues seem to be fixed ..this update does note that it corrects this type of problem .. on my phone anyway
munsterrr said:
That was my problem. They said they wouldnt swap phones because its not the phone's fault.
Click to expand...
Click to collapse
Might want to have them check the SIM Card Reader. When I brought mine in after having the phone for a week, they told me that the issue were a result of the reader being busted. They replaced my phone right away with no issues since I only had it for a week. From what I hear is that the longer you've had the phone, the less likely Sprint will replace it though.
I'm heading over to the store again today to have them actually look at it.
They finally acknowledged that it is a handset problem. After looking at the service trends again I was red in voice and device was grey(don't know what that means). Crossing fingers that this fixes the issue but also Hoping that this isn't the only solution as it sounds costly
munsterrr said:
They finally acknowledged that it is a handset problem. After looking at the service trends again I was red in voice and device was grey(don't know what that means). Crossing fingers that this fixes the issue but also Hoping that this isn't the only solution as it sounds costly
Click to expand...
Click to collapse
Grey means not enough data collected yet to determine anything.
I'm having bad issues as well as everyone else I personally sold HK and Non HK M8 too something is not right.. I'm to scared to order myself a replacement and not be able to achieve S-Off on it.. But I could buy the 25 dollar app to get it. Anyway Ive asked about these issues no response worth talking about. Hope to solve this soon guys...
Just got an HKE no problems here. I actually get better signal and speeds than on my Note 3. No Spark just LTE
Sent from my 831C using XDA Premium 4 mobile app
It's a damn shame. Flew through Milwaukee, Vegas, Reno, and am in lake Tahoe on vacation and it's the same **** everywhere.
Flash the roam only mod then the Verizon prl. I'm getting better signal now then when I was with Verizon. I also have an hk m8 btw.
Received my replacement at 11am(EST) this morning and have had zero drops or issues since then. Been at full service in Spark since then.
Will update this thread in a few days with my findings.
Sucks because I am afraid to root/s-off because everything is working but I miss my backups of apps(Ti Backup) that I have been working on for years and hate these damn ads and bloat ware.
Im in the same boat waiting on my replacement tommorow. Im looking at it this way. Make sure you have the latest firmware and there should be no difference. I guessing bad antennas in some and some are just lucky and got a good one. Maybe start a thread Rooted vs Non rooted with signal quality and maybe we can answer our own question?
I have been holding off a Sprint visit for weeks, but after getting voicemails without getting phone calls on numerous occasions, I will have to go to Sprint.
However, after completely unrooting my phone in preparation to go to Sprint, I might not root my replacement whenever I decide to go there.
HTC Backup is excellent, in my opinion, and it really helps we with my lack of Titanium Backup. I don't like the ads either, but I think that it might be time to throw in the towel on rooting my phone. I've gotten more than my share of rom flashes and whatnot.
I was given a replacement due to my original having a bad antenna. Ive had zero issues since getting my new phone
SENT FROM MY ROCKING HK M8
I just as got my second one In less then a week and it keeps showing data connection error or some like that
If you're having trouble with your HTC One M8 download the latest latest network performance test tool.
"dl3 . htc . com/us/sprint/network_performance_test_tool_v0.85.zip" <=== Official website I cant post link currently so remove spaces.
If you get a red screen with NG device you need a replacement. It's a known device problem so charges will be waived.
New radio seems to fix problems
I was having tons of data connection issues with my M8. I recently followed the posts on doing the recent firmware update (OTA for those of you not rooted) and it includes a radio update. The new radio seems to be working quite well and I haven't had any connection issues. Hopefully this works for you guys too.
Amsick you can get into big trouble for that lol
Sent from my 831C using XDA Premium 4 mobile app
I just got my nexus 6, two and a half weeks ago. I am coming from a Verizon galaxy nexus, so I'm pretty good at unlocking, rooting, installing roms, and the like. I bought it at best buy because I broke my gn, and being they are the only ones that had any in stock, and I need a phone or im lost, I was on vacation visiting family. So I got the none branded one called Verizon got it up in running in five minutes after the 20 min wait to talk to someone.
The first few days I played with it as is never had a problem. So I unlocked it, rooted it and still not any problems. Then a few days later I noticed the speaker would crackle not big thing just noticed it. After that though another weird thing started happening if I answered the phone then decided to use speaker phone i could not hear the other person and they could not hear me, and going back off speaker didn't help till we hung up and recalled.. It does not do it ever time just sometimes.. I had not installed a rom just kept it Google 5.1.1, I really like the new Android. But I did unrooted, relock, factory reset. Then did it all again. Still get some of the problems but not as much. This last problem really pist me off. I had been in 4 states and service from Verizon was great in all but one of them. The one that it didn't not work in was in Missouri not even when I got to Springfield. It was late at night so none of the ton Verizon stores I seen were open, I could dial but not have net service. I tried restarting phone even did a factory restore after trying everything I could think of. That reset screwed me though because it made it a useless since I had no net and was unable to set it back up.. Also I couldn't stop at the ton of Verizon stores in the morning bc they didn't open till later in the day and I needed to get home. The weird thing is almost as soon as I crossed into OK the phone loaded up and started working internet and all.
So my question is, is this normal with these phones? And is their any way to make the radio better? It was on global in that setting so I switched to USA. Still seems to work fine now at my house.
Any help or tips would be much appreciated. Or should I try and do a warranty through Motorola?
I really like this phone and its a major improvement over the gn since we at Verizon got skipped with nexus 5. This battery is a beast 12+hrs doing a crap load of stuff on it rocks
Rbh50815 said:
I just got my nexus 6, two and a half weeks ago. I am coming from a Verizon galaxy nexus, so I'm pretty good at unlocking, rooting, installing roms, and the like. I bought it at best buy because I broke my gn, and being they are the only ones that had any in stock, and I need a phone or im lost, I was on vacation visiting family. So I got the none branded one called Verizon got it up in running in five minutes after the 20 min wait to talk to someone.
The first few days I played with it as is never had a problem. So I unlocked it, rooted it and still not any problems. Then a few days later I noticed the speaker would crackle not big thing just noticed it. After that though another weird thing started happening if I answered the phone then decided to use speaker phone i could not hear the other person and they could not hear me, and going back off speaker didn't help till we hung up and recalled.. It does not do it ever time just sometimes.. I had not installed a rom just kept it Google 5.1.1, I really like the new Android. But I did unrooted, relock, factory reset. Then did it all again. Still get some of the problems but not as much. This last problem really pist me off. I had been in 4 states and service from Verizon was great in all but one of them. The one that it didn't not work in was in Missouri not even when I got to Springfield. It was late at night so none of the ton Verizon stores I seen were open, I could dial but not have net service. I tried restarting phone even did a factory restore after trying everything I could think of. That reset screwed me though because it made it a useless since I had no net and was unable to set it back up.. Also I couldn't stop at the ton of Verizon stores in the morning bc they didn't open till later in the day and I needed to get home. The weird thing is almost as soon as I crossed into OK the phone loaded up and started working internet and all.
So my question is, is this normal with these phones? And is their any way to make the radio better? It was on global in that setting so I switched to USA. Still seems to work fine now at my house.
Any help or tips would be much appreciated. Or should I try and do a warranty through Motorola?
I really like this phone and its a major improvement over the gn since we at Verizon got skipped with nexus 5. This battery is a beast 12+hrs doing a crap load of stuff on it rocks
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The speaker issue is definitely a known issue. RMA is the only solution.
Crap that really sucks. Thank you though for the reply. Do you know with the RMA if I have to send the phone back first and wait, or will they send a replacement first? Also do they replace with a new one or reman?
I was really hoping it was something in the settings
Rbh50815 said:
Crap that really sucks. Thank you though for the reply. Do you know with the RMA if I have to send the phone back first and wait, or will they send a replacement first? Also do they replace with a new one or reman?
I was really hoping it was something in the settings
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Not sure, best to call and find out.
Rbh50815 said:
Crap that really sucks. Thank you though for the reply. Do you know with the RMA if I have to send the phone back first and wait, or will they send a replacement first? Also do they replace with a new one or reman?
I was really hoping it was something in the settings
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May luck out and get new but at this point in the cycle probably refurb. Have to send in first or have creditcard they can hit for what it worth now to send first. Credit hit will be deleted once they show it coming back.