Hi!
I got an Xperia Z, working perfect until one night when I put it next to a TV on a counter.
Let it stay there for about 1 hour when I tried to sleep, got up again and walked over to get my phone.
Turned on the screen and tried to unlock it, but nothing at all happened. The screen wont recognize any of my touches.
Anyone have any idea at all what could've happened? Seriously, I just let it lay on the counter, no one touched it or even got close to it, but it stille broke.
Restarting the phone wont work, and that's about all I can do. I've tried letting the battery drain out several times since it happened, but no progress what so ever.
This happened about a year ago, and now I've decided to send it to a repair company and see what they can do. But before that, hit me with ideas!
Thanks in advance
//Stockis
Stockis said:
Hi!
I got an Xperia Z, working perfect until one night when I put it next to a TV on a counter.
Let it stay there for about 1 hour when I tried to sleep, got up again and walked over to get my phone.
Turned on the screen and tried to unlock it, but nothing at all happened. The screen wont recognize any of my touches.
Anyone have any idea at all what could've happened? Seriously, I just let it lay on the counter, no one touched it or even got close to it, but it stille broke.
Restarting the phone wont work, and that's about all I can do. I've tried letting the battery drain out several times since it happened, but no progress what so ever.
This happened about a year ago, and now I've decided to send it to a repair company and see what they can do. But before that, hit me with ideas!
Thanks in advance
//Stockis
Click to expand...
Click to collapse
It makes sense - if your digitizer is broken then you can't do anything and your screen won't recognize any your touches.
If you can't see any crack then there might be a software problem.
You have to send your phone to repair company if your digitizer/LCD is cracked nevertheless and there's nothing we can do or suggest
LaurynasVP said:
It makes sense - if your digitizer is broken then you can't do anything and your screen won't recognize any your touches.
If you can't see any crack then there might be a software problem.
You have to send your phone to repair company if your digitizer/LCD is cracked nevertheless and there's nothing we can do or suggest
Click to expand...
Click to collapse
No cracks at all, just one small on the glass on the backside, but that's been there for like one year longer then the broken digitizer.
Got any ideas how this could've happened then? Just laying completely still, no special warmth nor coldness, no liquid touching it or anything. It just stopped working.
Might be one of natures greatest mysteriums
Stockis said:
No cracks at all, just one small on the glass on the backside, but that's been there for like one year longer then the broken digitizer.
Got any ideas how this could've happened then? Just laying completely still, no special warmth nor coldness, no liquid touching it or anything. It just stopped working.
Might be one of natures greatest mysteriums
Click to expand...
Click to collapse
Have you tried to reinstall the ROM then?
I don't have any clue about that why this could've happen
LaurynasVP said:
Have you tried to reinstall the ROM then?
I don't have any clue about that why this could've happen
Click to expand...
Click to collapse
No, I have not. This would be the absolutely the last exit, since I have important data on the device.
Anyway, i left it to a guy who'd change the display for me, getting it tomorrow again.
Thanks for the responds tho!
Related
Hello,
the screen of my six month old Kaiser all of a sudden is 'washed out' and it's almost impossible to read something on it. See the attached pictures. I cannot find any cracks on the screen, and yes, I handled it reasonably carefully, never dropped it.
I think it's not under guarantee anymore, so if anyone has advice how to remedy this, it would be appreciated.
Thanks!
gatogringo said:
Hello,
the screen of my six month old Kaiser all of a sudden is 'washed out' and it's almost impossible to read something on it. See the attached pictures. I cannot find any cracks on the screen, and yes, I handled it reasonably carefully, never dropped it.
I think it's not under guarantee anymore, so if anyone has advice how to remedy this, it would be appreciated.
Thanks!
Click to expand...
Click to collapse
A similar problem: http://forum.xda-developers.com/showthread.php?t=332236&highlight=washed+out You may have to get it exchanged.
Thanks, Sherpa. I brought it to the HTC service center here in Singapore and they replaced the screen for some 80USD in one day (it wasn't under guarantee here).
ok, to make it easier to explain, I made a video. Sorry for talking so low.
http://www.youtube.com/watch?v=ypQBEARaw9E
I recorded that with my G1, the "broken" G1 is my brothers.
We have a serious problem, we cannot exchange it, we bought it last week and since we bought it has been having problems. We were going to take it to the store and then yesterday morning, it was like that, it was working "fine" at night. The problem is that we took it to the store, and the "dot" behind the battery is red, which "means" it got wet... but it didn't, I'm not going to lie, it didn't get wet my brother has taken care of that phone more than anything, it still has all the plastic protectors, even if the phone was acting really weird...
Ok ok, to the point. It doesn't do anything, as you saw in the video, when you press the power button the buttons flash until I depress it, and then they just stay on. The same happens when I try going into recovery, or bootloader modes, nothing... I decided to leave it like that for a few hours, nothing.
Either the device is bricked, the screen is damaged, or the whole device is screwed.... What do you guys think??
Thanks in advance.
Either the device is bricked, the screen is damaged, or the whole device is screwed.... What do you guys think??
Click to expand...
Click to collapse
It could very well be all 3. Did you guys get this from T-Mobile?
The dot in the battery compartment of my phone is red (well, orange I supposed) and my phone has never been wet and is working fine. I'd argue the case if I were you.
Regards,
Dave
SolemnWishing said:
It could very well be all 3. Did you guys get this from T-Mobile?
Click to expand...
Click to collapse
Yes we did get it directly from a (official) T-Mobile store (not a 3rd party retailer).. we went there and they complained about the phone "getting wet"... the phone looks perfect and never gotten wet.
foxmeister said:
The dot in the battery compartment of my phone is red (well, orange I supposed) and my phone has never been wet and is working fine. I'd argue the case if I were you.
Regards,
Dave
Click to expand...
Click to collapse
I am going to argue, I already started arguing by calling tmobile directly but they *****ed about why didnt i take the phone within the 14-day warranty if it was giving me issues and waited for this to happen....... they couldn't do anything, whatever, I'm going to try to take this further because, just like you, I can assure you my phone hasn't gotten wet.
Can you help me an send me a picture of your phone? So I could have some proof, my own phone's dot is white, and some other phones from friends/family are also white...
Thanks!
I've heard stories of that indicator turning red/pink when people have left the phone in the bathroom while showering... supposedly a lot of steam can turn it red.
uansari1 said:
I've heard stories of that indicator turning red/pink when people have left the phone in the bathroom while showering... supposedly a lot of steam can turn it red.
Click to expand...
Click to collapse
Yeah they told me about this, and I actually *****ed my brother about this but he doesn't do this, I do, and my phone is fine. Anyways, he told me he just leaves the phone charging in the room while he showers...
So I had to get a new one by claiming the insurance ($130 deductible.....) there was no win for me here...... the only thing was that I was able to keep the damaged phone.
I called HTC to try and figure out how much it would be to fix it. The lady that answered the phone said the symptoms were like those of a bad motherboard, and she said it'd cost me around $475 to fix it, wait, what??.....
So, know, idk what to do with this crap. I might try to repair it.
Thanks anyways guys!
crackertc said:
So I had to get a new one by claiming the insurance ($130 deductible.....) there was no win for me here...... the only thing was that I was able to keep the damaged phone.
I called HTC to try and figure out how much it would be to fix it. The lady that answered the phone said the symptoms were like those of a bad motherboard, and she said it'd cost me around $475 to fix it, wait, what??.....
So, know, idk what to do with this crap. I might try to repair it.
Thanks anyways guys!
Click to expand...
Click to collapse
I need a cooked mainboard for circuit tracing, will result in it being turned into scrap, but should lead to/help in the process of solving the brick problem. PM me if interested.
Thanks.
I will have a true bricked board in a couple of days, the problem is i`m in Santo Domingo, DR, if you pay for the shipping i`ll be glad to Fedex it to you.
P.S. the H. SLP update brick my phone: T-Mobile screen, no response any key combinarion.
PM me
Cuore_alfa said:
I will have a true bricked board in a couple of days, the problem is i`m in Santo Domingo, DR, if you pay for the shipping i`ll be glad to Fedex it to you.
P.S. the H. SLP update brick my phone: T-Mobile screen, no response any key combinarion.
PM me
Click to expand...
Click to collapse
Ah, right. Tell you what... since I'm volunteering my time to trace the circuit and my phone works perfectly, there is nothing for me to gain out of this, so I'm not the one to be asking for money.
If you can't afford it yourself, might be a community thing, but hold off for a while, there is someone else I've been communicating with privately who may be sending a bricked board, if it works out, then I won't need yours.
Ill volunteer a bricked board
crackertc said:
So I had to get a new one by claiming the insurance ($130 deductible.....) there was no win for me here...... the only thing was that I was able to keep the damaged phone.
I called HTC to try and figure out how much it would be to fix it. The lady that answered the phone said the symptoms were like those of a bad motherboard, and she said it'd cost me around $475 to fix it, wait, what??.....
So, know, idk what to do with this crap. I might try to repair it.
Thanks anyways guys!
Click to expand...
Click to collapse
Find a broken G1 on eBay or CG and try repairing it yourself. Might run you under $100 to do this and it's probably a great learning experience...not to mention you could end up with another working G1.
uansari1 said:
Find a broken G1 on eBay or CG and try repairing it yourself. Might run you under $100 to do this and it's probably a great learning experience...not to mention you could end up with another working G1.
Click to expand...
Click to collapse
Thanks, and yeah I was already looking into one, found one locally with a broken screen this guy might be giving it to me for like 30 bucks so that'd be great. I have the tools and everything, Ive fixed phones, including iPhones, and also HW unlock on iPhones when there was that moment were SW unlock was not possible and I did like 2 HW unlocks... ok too much talk
Thanks anyways to every one, If I can't fix this I'd definately consider sending the MB to lbcoder
My ebay board just arrive! i hope to fix my phone tomorrow.
Shoulda just swap the stickers and got the warranty replacement.
Well, I guess is not so ethical what Im going to ask...
But, last mont my phone touchscreen stopped responding, going to service, 15 days without phone, phone working fine again.
After less than a week, touchscreen stop working again, back to service, phone working again.
What happen yesterday? touchscreen isnt working again
I wont deal with an obviously faulty phone again.
So, I want to kill it completely. I dont know if there is a way to kill even fastboot, but if anyone can help me, It will be great. Looks like it's the only way to get a proper replacement from moto
Doesn't sound like a good idea, , They'll proooooobably know if you been messing with it.
will5 said:
I wont deal with an obviously faulty phone again.
Click to expand...
Click to collapse
So don't... Tell them what kind of hassle you've already been through and that you want a replacement. If you have insurance, break the screen. Usually they don't ask what happened but if they do tell them your a contractor and you were doing some heavy lifting and it broke in your pocket.
Thanks for your answers.
Im not in the US. Here moto can hold your phone in repair for a maximum of 3 months
They dont care if you are dealing with service for the second or third time.
I guess I´ll use the hard way. It wont be so difficult
A buddy at work is a real phone whore and like to get a new one every few month. he takes a car battery and 2 wires and touches the battery contacts on the phone to fry the board.
Just touch it for a second or you'll get burn marks. Phone will be DEAD and there is no way for them to tell you did it...
jaycbrf4 said:
A buddy at work is a real phone whore and like to get a new one every few month. he takes a car battery and 2 wires and touches the battery contacts on the phone to fry the board.
Just touch it for a second or you'll get burn marks. Phone will be DEAD and there is no way for them to tell you did it...
Click to expand...
Click to collapse
crispy Droid 3 ..
here in mexico, my mom had a motorola cliq that had problems with the board (it crashed even after wipe without modding) sent it back returned (they just reflashed it) happened again and sent it back and they just reflashed it. this time i rooted and updated firmware. but anyway it failed again. sent it back (with sbf of original ) the they just re flashed the unit..
one more time it went back and for the most time (3 weeks ) it was well
on every call to support i told them that the problem was the board in the phone.
one fourth time sent it back and finally got the board replaced ... (this time imei was different but housing was the same.
i was very happy until i noted they closed the phone housing badly wrong .. but it was working. then it failed again but this time it was a new error. keyboard lights died because of a FRIED Sensor. but it was working.
but as using it at night was impossible. i returned it and as i had sent it back so many times they changed my phone (my mom didnt want another Motorola for now) for a Nokia N97 (i'm talking 2 years ago when android wasn't as popular as it is today.
today. my mom still has that phone. always trustworthy Nokia phone.
anyway wht im saying is that keep sending it back until they change at least the board or the screen.. but well
have you tried reflashing?
Hi XDA,
I have an i9000 and a Captivate. One sad day last week, I dropped my captivate and cracked the screen . When plugged in or powered on, the 4 soft touch-keys at the bottom do light up and I can press them (they go dark as I press them, then light back up as they normally would).
I'm OK with paying $80 for a replacement screen/digitizer on ebay, as long as I know that will fix my phone. I'm worried that something else may be wrong internally?
Is there any way to check the functionality of the phone (perhaps through ADB?) or something I can do without having the screen turn on to prove that this phone will still work once I buy a new screen?
Thanks
Usually it is just due to the fact that the LCD is broken and can't display anything, at least that's what I would assume. You can try adb but that relies on the fact that you had usb debugging turned on beforehand. Another option would be to sell your cappy on eBay; broken phones can go for a decent amount, and you can find a new phone for a decent amount too.
Kops said:
Hi XDA,
I have an i9000 and a Captivate. One sad day last week, I dropped my captivate and cracked the screen . When plugged in or powered on, the 4 soft touch-keys at the bottom do light up and I can press them (they go dark as I press them, then light back up as they normally would).
I'm OK with paying $80 for a replacement screen/digitizer on ebay, as long as I know that will fix my phone. I'm worried that something else may be wrong internally?
Is there any way to check the functionality of the phone (perhaps through ADB?) or something I can do without having the screen turn on to prove that this phone will still work once I buy a new screen?
Thanks
Click to expand...
Click to collapse
I would be more concerned about what could possibly get damaged or broke during the screen replacement more than what internal damage dropping it caused.
m1batt1 said:
I would be more concerned about what could possibly get damaged or broke during the screen replacement more than what internal damage dropping it caused.
Click to expand...
Click to collapse
Same, I don't recommend doing a replacement like this unless you know what you are doing. You might put it all back together just to find that wifi or something else randomly is broken.
I found a captivate with broken charger port on Kijiji for $40, and used that one as a parts phone. Stole the screen, and everything works great again .
I am studying Computer Engineering, taking these things apart is right up my ally. Just didn't want to waste money for nothing =/
Thanks all
Kops said:
I found a captivate with broken charger port on Kijiji for $40, and used that one as a parts phone. Stole the screen, and everything works great again .
I am studying Computer Engineering, taking these things apart is right up my ally. Just didn't want to waste money for nothing =/
Thanks all
Click to expand...
Click to collapse
Glad it worked out for you. Nice choice of major, that's going to be mine also.
Sent from a jelly bean
Recently i bought the Sony Xperia Z4.. as you guys know it has a good perferences as i thought..
The thing is after about 2 months i thought about trying the waterproof function which sony company assumed that the device supports.. so i turned it off, washed it under fresh clean water for about 20 sec., dryed it out then i turned it on.. and guess what !! My half screen went black, the screen lights begin to go low.. so i turned it off and dryed it even more and left it away for some time then i switched it on once again and the screen lights were obviously not working anymore !! I could hardly see that it was actually on !! I turned off once again and left it for a while and now when i turn on (using the power on button and the volume button) it vibrates three times the the screen lighta goes crazy !!! On and off over and over then it goes dark and onfe again i can hardly see the screen.. but looks like there is water under the surface.. and it seems like the touch isn't workin i still dont know !!
What can i do ?? Can you guys please help ??
Im sorry for making it such a long story but i really feel bad about it..
Dude, that device of yours is still under warranty. Go and claim the warranty from your phone retailer..
BilalMaximus said:
Dude, that device of yours is still under warranty. Go and claim the warranty from your phone retailer..
Click to expand...
Click to collapse
Thanks for your respond man but the thing is 1st. I bought it without a warranty because we don't have a sony support here where i live.. 2nd. Even if i bought it from any phone shop with a warranty it's just means nothing here where i live xD they will just tell you it is your fault anyway.. so the warranty means nothing.. 3rd. I did a little research about it and guess what ?! The warranty is void if it was watter damaged !! That what sony company said..
I put it in the rice since y.day still didn't switch it on.. i don't know what to do, im afraid if i opened the back cover something wrong would happen and it will be even worse.. cuz im thinkin about moving the battery and drying it with the hair dryer and the vacum but im still afraid to do so..:crying:
Fact of the matter is my phone was waterdamaged 3 weeks ago on vacation. I came back to the shop which firstly refused me, but they will do this for customers who dont know stuff. What you need to do is state your case and since they know the phone is waterproof by certification they are obliged to help you. Basically you are forcing their hand at this point. Many shops will try to bull**** you but as soon as you wave around the fact that the phone is IP classed to hold in water to 1.5m then they will grant you a checkup and ultimately if you are found right in your complaints then you will get a new one.
I know cuz I did this and got my phone back 2 days ago.
Nizar Kanaan said:
Thanks for your respond man but the thing is 1st. I bought it without a warranty because we don't have a sony support here where i live.. 2nd. Even if i bought it from any phone shop with a warranty it's just means nothing here where i live xD they will just tell you it is your fault anyway.. so the warranty means nothing.. 3rd. I did a little research about it and guess what ?! The warranty is void if it was watter damaged !! That what sony company said..
I put it in the rice since y.day still didn't switch it on.. i don't know what to do, im afraid if i opened the back cover something wrong would happen and it will be even worse.. cuz im thinkin about moving the battery and drying it with the hair dryer and the vacum but im still afraid to do so..:crying:
Click to expand...
Click to collapse
Now here is the thing, Put your phone inside a sack of rice for straight 2 week. I had try once with my z3 dual. It did work for me. I hope it will work too for you..
hasona said:
Fact of the matter is my phone was waterdamaged 3 weeks ago on vacation. I came back to the shop which firstly refused me, but they will do this for customers who dont know stuff. What you need to do is state your case and since they know the phone is waterproof by certification they are obliged to help you. Basically you are forcing their hand at this point. Many shops will try to bull**** you but as soon as you wave around the fact that the phone is IP classed to hold in water to 1.5m then they will grant you a checkup and ultimately if you are found right in your complaints then you will get a new one.
I know cuz I did this and got my phone back 2 days ago.
Click to expand...
Click to collapse
Well, mateer of a fact i contacted Sony Support by E-mail and they said that they were sorry and that should noy happened and they were surprised !! :silly: oh my !!
I laughed my A** out.. they said i should take it to Service Center but as long as they don't have a Service Center in my country they offered other countries
Hell yeah !! I will fly to another cojntry just to get my phone fixed ?!??! Can anybody believe this !! And sure they asked me for the IMEI..
The shop said he sold it without a warranty and he is not responssible cuz it's Sony Co. Fault not his..
I guess im Screwed..
BilalMaximus said:
Now here is the thing, Put your phone inside a sack of rice for straight 2 week. I had try once with my z3 dual. It did work for me. I hope it will work too for you..
Click to expand...
Click to collapse
:good: thanks dude..
Actually i did that since 2 days ago and it's still there..
Well, let's get to the fact.. the phone can get switched on now, the screen lights aint blinking but..
The screen is a bit grey, the touch buttons down the screen isn't working, there is water under the surface all around and sometimes it goes crazy and starts touching it self
So i turned it off and shoved it back into the rice..
Hope it works :crying:
Nizar Kanaan said:
:good: thanks dude..
Actually i did that since 2 days ago and it's still there..
Well, let's get to the fact.. the phone can get switched on now, the screen lights aint blinking but..
The screen is a bit grey, the touch buttons down the screen isn't working, there is water under the surface all around and sometimes it goes crazy and starts touching it self
So i turned it off and shoved it back into the rice..
Hope it works :crying:
Click to expand...
Click to collapse
Lets keep it there for some time. And dont turn on it againt until next 2 week at least, it might caused the mother shortcircuited. Stay patient and hope everything will turn out right..
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