Recently i bought the Sony Xperia Z4.. as you guys know it has a good perferences as i thought..
The thing is after about 2 months i thought about trying the waterproof function which sony company assumed that the device supports.. so i turned it off, washed it under fresh clean water for about 20 sec., dryed it out then i turned it on.. and guess what !! My half screen went black, the screen lights begin to go low.. so i turned it off and dryed it even more and left it away for some time then i switched it on once again and the screen lights were obviously not working anymore !! I could hardly see that it was actually on !! I turned off once again and left it for a while and now when i turn on (using the power on button and the volume button) it vibrates three times the the screen lighta goes crazy !!! On and off over and over then it goes dark and onfe again i can hardly see the screen.. but looks like there is water under the surface.. and it seems like the touch isn't workin i still dont know !!
What can i do ?? Can you guys please help ??
Im sorry for making it such a long story but i really feel bad about it..
Dude, that device of yours is still under warranty. Go and claim the warranty from your phone retailer..
BilalMaximus said:
Dude, that device of yours is still under warranty. Go and claim the warranty from your phone retailer..
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Thanks for your respond man but the thing is 1st. I bought it without a warranty because we don't have a sony support here where i live.. 2nd. Even if i bought it from any phone shop with a warranty it's just means nothing here where i live xD they will just tell you it is your fault anyway.. so the warranty means nothing.. 3rd. I did a little research about it and guess what ?! The warranty is void if it was watter damaged !! That what sony company said..
I put it in the rice since y.day still didn't switch it on.. i don't know what to do, im afraid if i opened the back cover something wrong would happen and it will be even worse.. cuz im thinkin about moving the battery and drying it with the hair dryer and the vacum but im still afraid to do so..:crying:
Fact of the matter is my phone was waterdamaged 3 weeks ago on vacation. I came back to the shop which firstly refused me, but they will do this for customers who dont know stuff. What you need to do is state your case and since they know the phone is waterproof by certification they are obliged to help you. Basically you are forcing their hand at this point. Many shops will try to bull**** you but as soon as you wave around the fact that the phone is IP classed to hold in water to 1.5m then they will grant you a checkup and ultimately if you are found right in your complaints then you will get a new one.
I know cuz I did this and got my phone back 2 days ago.
Nizar Kanaan said:
Thanks for your respond man but the thing is 1st. I bought it without a warranty because we don't have a sony support here where i live.. 2nd. Even if i bought it from any phone shop with a warranty it's just means nothing here where i live xD they will just tell you it is your fault anyway.. so the warranty means nothing.. 3rd. I did a little research about it and guess what ?! The warranty is void if it was watter damaged !! That what sony company said..
I put it in the rice since y.day still didn't switch it on.. i don't know what to do, im afraid if i opened the back cover something wrong would happen and it will be even worse.. cuz im thinkin about moving the battery and drying it with the hair dryer and the vacum but im still afraid to do so..:crying:
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Click to collapse
Now here is the thing, Put your phone inside a sack of rice for straight 2 week. I had try once with my z3 dual. It did work for me. I hope it will work too for you..
hasona said:
Fact of the matter is my phone was waterdamaged 3 weeks ago on vacation. I came back to the shop which firstly refused me, but they will do this for customers who dont know stuff. What you need to do is state your case and since they know the phone is waterproof by certification they are obliged to help you. Basically you are forcing their hand at this point. Many shops will try to bull**** you but as soon as you wave around the fact that the phone is IP classed to hold in water to 1.5m then they will grant you a checkup and ultimately if you are found right in your complaints then you will get a new one.
I know cuz I did this and got my phone back 2 days ago.
Click to expand...
Click to collapse
Well, mateer of a fact i contacted Sony Support by E-mail and they said that they were sorry and that should noy happened and they were surprised !! :silly: oh my !!
I laughed my A** out.. they said i should take it to Service Center but as long as they don't have a Service Center in my country they offered other countries
Hell yeah !! I will fly to another cojntry just to get my phone fixed ?!??! Can anybody believe this !! And sure they asked me for the IMEI..
The shop said he sold it without a warranty and he is not responssible cuz it's Sony Co. Fault not his..
I guess im Screwed..
BilalMaximus said:
Now here is the thing, Put your phone inside a sack of rice for straight 2 week. I had try once with my z3 dual. It did work for me. I hope it will work too for you..
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Click to collapse
:good: thanks dude..
Actually i did that since 2 days ago and it's still there..
Well, let's get to the fact.. the phone can get switched on now, the screen lights aint blinking but..
The screen is a bit grey, the touch buttons down the screen isn't working, there is water under the surface all around and sometimes it goes crazy and starts touching it self
So i turned it off and shoved it back into the rice..
Hope it works :crying:
Nizar Kanaan said:
:good: thanks dude..
Actually i did that since 2 days ago and it's still there..
Well, let's get to the fact.. the phone can get switched on now, the screen lights aint blinking but..
The screen is a bit grey, the touch buttons down the screen isn't working, there is water under the surface all around and sometimes it goes crazy and starts touching it self
So i turned it off and shoved it back into the rice..
Hope it works :crying:
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Click to collapse
Lets keep it there for some time. And dont turn on it againt until next 2 week at least, it might caused the mother shortcircuited. Stay patient and hope everything will turn out right..
Press the thank button if you think that I am helpful!
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ok guys not at all asking for spam/flaming or anything- just serious answers.
ok... just got back from an aussie day shin digg so obviously had a few...
anyways.. found my diamond touch sitting on the table near the pool...didnt have any water on it but im kinda guessing some knob splashed a few drops on it and wiped them off otherwise it would b fine
so the battery was dead but i turned it on.. and it just goes nuts.. it lets me put my pin codes in but after that its got a mind of its own.. it just does what it wants... turns the volume up and down...vibrates itself..starts talking..access the messages..starts talking the names in my phone book...basically it will do what it wants every couple of seconds....cant do anything at all cause it will go into its own **** every couple of seconds.
now..is this a warranty claim or is this **** happens? if for argument sakes some knob got water in my phone.. now if i claim warranty will they be able to tell that its been water damaged??
if not... what does it sound like? keypad is ****ed or a new mainbored? cost $$???
any input would be appreciated.
thanks guys xoxox
Would'nt of thought youd be able to claim on warranty cus if it is water damage they will know (if all else fails send it off see what happens)
Why havnt u got insurance? lot of thiefs out there, insurance isnt alot for peace of mind and that would of covered water damage.
Not heard of that behaviour before so maybe someone else has heard of it ??
Well, I guess is not so ethical what Im going to ask...
But, last mont my phone touchscreen stopped responding, going to service, 15 days without phone, phone working fine again.
After less than a week, touchscreen stop working again, back to service, phone working again.
What happen yesterday? touchscreen isnt working again
I wont deal with an obviously faulty phone again.
So, I want to kill it completely. I dont know if there is a way to kill even fastboot, but if anyone can help me, It will be great. Looks like it's the only way to get a proper replacement from moto
Doesn't sound like a good idea, , They'll proooooobably know if you been messing with it.
will5 said:
I wont deal with an obviously faulty phone again.
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So don't... Tell them what kind of hassle you've already been through and that you want a replacement. If you have insurance, break the screen. Usually they don't ask what happened but if they do tell them your a contractor and you were doing some heavy lifting and it broke in your pocket.
Thanks for your answers.
Im not in the US. Here moto can hold your phone in repair for a maximum of 3 months
They dont care if you are dealing with service for the second or third time.
I guess I´ll use the hard way. It wont be so difficult
A buddy at work is a real phone whore and like to get a new one every few month. he takes a car battery and 2 wires and touches the battery contacts on the phone to fry the board.
Just touch it for a second or you'll get burn marks. Phone will be DEAD and there is no way for them to tell you did it...
jaycbrf4 said:
A buddy at work is a real phone whore and like to get a new one every few month. he takes a car battery and 2 wires and touches the battery contacts on the phone to fry the board.
Just touch it for a second or you'll get burn marks. Phone will be DEAD and there is no way for them to tell you did it...
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Click to collapse
crispy Droid 3 ..
here in mexico, my mom had a motorola cliq that had problems with the board (it crashed even after wipe without modding) sent it back returned (they just reflashed it) happened again and sent it back and they just reflashed it. this time i rooted and updated firmware. but anyway it failed again. sent it back (with sbf of original ) the they just re flashed the unit..
one more time it went back and for the most time (3 weeks ) it was well
on every call to support i told them that the problem was the board in the phone.
one fourth time sent it back and finally got the board replaced ... (this time imei was different but housing was the same.
i was very happy until i noted they closed the phone housing badly wrong .. but it was working. then it failed again but this time it was a new error. keyboard lights died because of a FRIED Sensor. but it was working.
but as using it at night was impossible. i returned it and as i had sent it back so many times they changed my phone (my mom didnt want another Motorola for now) for a Nokia N97 (i'm talking 2 years ago when android wasn't as popular as it is today.
today. my mom still has that phone. always trustworthy Nokia phone.
anyway wht im saying is that keep sending it back until they change at least the board or the screen.. but well
have you tried reflashing?
Guys terror struck my phone ... i dropped it in water ....tho it was immersed for a short time maybe 1-3 secs....
it was on wen it fell and was still workingg..... so immediatly i turned it off and dried it and kept it in a bowl of rice overnight..... today wen i plugged my battery the phone didnt turn on....! so i kept it to dry ............ tomorrow i will take it to service center .....
also there a wierd red dot that has appeared on the body.....
my phone is still under warranty so i will take to service center.... Is there any chance it will survive???? coz i wont get another phone if i lose this.....plz help
EDIT: it is turning on now but screen is watered
Sorry but that red dot usually means u ain't covered from warranty, because of water damage
Sent from CM9 ICS HP Touchpad
A5D said:
Guys terror struck my phone ... i dropped it in water ....tho it was immersed for a short time maybe 1-3 secs....
it was on wen it fell and was still workingg..... so immediatly i turned it off and dried it and kept it in a bowl of rice overnight..... today wen i plugged my battery the phone didnt turn on....! so i kept it to dry ............ tomorrow i will take it to service center .....
also there a wierd red dot that has appeared on the body.....
my phone is still under warranty so i will take to service center.... Is there any chance it will survive???? coz i wont get another phone if i lose this.....plz help
Click to expand...
Click to collapse
well, if it is like wat teams said, then there is no luck, try the local repair guy, sometimes they are much resourceful
TeaMsTaZ said:
Sorry but that red dot usually means u ain't covered from warranty, because of water damage
Sent from CM9 ICS HP Touchpad
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Click to collapse
could you explain about the red dot? sounds interesting
Madarao said:
well, if it is like wat teams said, then there is no luck, try the local repair guy, sometimes they are much resourceful
could you explain about the red dot? sounds interesting
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i searched up google and it tells me that red dot is indicator of water damage to phone..... after drying up i can boot phone... it is turning on... i havent tested other functions cuz i found some more water so i left it to dry..........
i will take it to samsung tomorrow and hope for best...
Please take a picture of the red dot. I wanna see it.
And maybe we can put a waterproof sticker over the red sticker so that when the phone actually does fall in water it won't turn red. Then remove the waterproof sticker and give it to the service center.
boaxfux said:
Please take a picture of the red dot. I wanna see it.
And maybe we can put a waterproof sticker over the red sticker so that when the phone actually does fall in water it won't turn red. Then remove the waterproof sticker and give it to the service center.
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Click to collapse
water proof sticker wot help cuz besides tha internal circuit also has some water damage stickers
ill try put up that pic....
the phone is booting and everything(speaker,touchscreen camera ....) working but i cant test call speaker or sim coz as soon a s i plug in sim , the phone doesnt boot cuz still some water is present in sim slot.... also i have cyanogen installed rigt now... so if i take the phone to samsung service will he void my warranty by seeing a custom rom with root??
A5D said:
water proof sticker wot help cuz besides tha internal circuit also has some water damage stickers
ill try put up that pic....
the phone is booting and everything(speaker,touchscreen camera ....) working but i cant test call speaker or sim coz as soon a s i plug in sim , the phone doesnt boot cuz still some water is present in sim slot.... also i have cyanogen installed rigt now... so if i take the phone to samsung service will he void my warranty by seeing a custom rom with root??
Click to expand...
Click to collapse
Oh you are that Delhi guy. Remember me
And for your phone.
Did you tried downloading mode. If working flash the stock rom. Then took it to Samsung guys.
But I think you should let it dry first fully and try your luck.
Better try with a dryer after removing the battery.
Yeah better let it dry first. I think putting the phone in a bowl of rice helps as well.
Edit: This might help.
nishanty13 said:
Oh you are that Delhi guy. Remember me
And for your phone.
Did you tried downloading mode. If working flash the stock rom. Then took it to Samsung guys.
But I think you should let it dry first fully and try your luck.
Better try with a dryer after removing the battery.
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Click to collapse
i dried it in a bowl of rice.... everything works fine now... i took it to samsung ....and luckily the repair guy cudnt figure out i was running custom ROM... I told him it was just an app
boaxfux said:
Yeah better let it dry first. I think putting the phone in a bowl of rice helps as well.
Edit: This might help.
Click to expand...
Click to collapse
mini survived drowning for a few secs.....!
incase someone else does that same .. i recommend pulling it out as soon as possible and pull the batrry and kepp it in a bag of rice for atleast 2 days...
A5D said:
i dried it in a bowl of rice.... everything works fine now... i took it to samsung ....and luckily the repair guy cudnt figure out i was running custom ROM... I told him it was just an app
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Click to collapse
Warranty is void anyway because of the awesome red dot stickers, so you could have told him since you'll be paying for the repair. But if telling CM7 is just an app worked then that is going to help a lot of Mini users claim their warranty. Thanks for sharing, man.
boaxfux said:
Warranty is void anyway because of the awesome red dot stickers, so you could have told him since you'll be paying for the repair. But if telling CM7 is just an app worked then that is going to help a lot of Mini users claim their warranty. Thanks for sharing, man.
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Trust me, the Service Centre guys are that much Educated, that they don't even know about Custom ROMs and to detect whether the ROM is rooted or not.
coolsandie said:
Trust me, the Service Centre guys are that much Educated, that they don't even know about Custom ROMs and to detect whether the ROM is rooted or not.
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Click to collapse
but it worth trying.
you may be very lucky to met a stupid one.
coolsandie said:
Trust me, the Service Centre guys are that much Educated, that they don't even know about Custom ROMs and to detect whether the ROM is rooted or not.
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In my experience,for hardware damange they don't check your phone/ROM .... they only connect to kies when they need to check software
Sent from my GT-S5570 using XDA Premium App
A5D said:
In my experience,for hardware damange they don't check your phone/ROM .... they only connect to kies when they need to check software
Sent from my GT-S5570 using XDA Premium App
Click to expand...
Click to collapse
You referring to the current situation (Water damage, but Phone's working) or a fully bricked state.
And, they think Kies software would detect the Phone with a fully bricked state?
And if the phone is working, how much time would it take to look on "About Phone" section. From there, the Service Centre guys could easily detect whether Custom ROM is installed or not.
coolsandie said:
You referring to the current situation (Water damage, but Phone's working) or a fully bricked state.
And, they think Kies software would detect the Phone with a fully bricked state?
And if the phone is working, how much time would it take to look on "About Phone" section. From there, the Service Centre guys could easily detect whether Custom ROM is installed or not.
Click to expand...
Click to collapse
if it aint brick then they will surely find it out...
good luck but unfortunately I don't thing it's going to be alive again...please let us know...
There is no waranty that covers water damage to the phone. Only phone insurance wich i doubt you have. If they inspect your phone, they will void your waranty because no matter how much you dried it, water leaves marks. Anyway, if the screen is ok and the phone boots up, you wont have to pay that much for the reparation.
Sent from my GT-S5570L using XDA App
coolsandie said:
You referring to the current situation (Water damage, but Phone's working) or a fully bricked state.
And, they think Kies software would detect the Phone with a fully bricked state?
And if the phone is working, how much time would it take to look on "About Phone" section. From there, the Service Centre guys could easily detect whether Custom ROM is installed or not.
Click to expand...
Click to collapse
You may be right that they can check in "About Phone".
But I have witnessed cases that the service center guys acts like totally idiot and can be easily fooled.
I think most of them don't have knowledge and they just do a GOOGLE SEARCH.
Once I told them to repair my headphones just after 7 days of purchase they asked me to give my phone, I asked Why?
They (she)replied: we have to check phone. She typed some number on the dial *#*#1234...something and some other number to get details.
I even asked them to upgrade it to gingerbread from froyo and i gave my phone.
Then next day I came to get my phone with repaired headphones
and those foolish! Mad ass people reflashed muy phone with what: froyo over froyo and i lost everything.
I asked (in anger) why did you reflashed with old one. In that they said gingerbread is not yet available.
As far as for flashing they surely used kies.
Sent from my GT-S5570 using xda premium
jufama said:
good luck but unfortunately I don't thing it's going to be alive again...please let us know...
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Click to collapse
it is alive
Hi all just wanted to know if anyone has heard of this happening before. I got the XZ on the day of release and yesterday when I took it off charge i noticed a crack in the LCD. The phone has no physical damage whatsoever, no cracked glass or chip or anything, its in new condition. I'm particularly careful with my phone and do not recall it ever being dropped or misused. Any advice?
Sorry i am unallowed to post a link so i have attached a photo
tinypic.com/view.php?pic=2a9v2w7&s=6
Thanks
Never heard of an cracked LCD on the XZ ? but mine and some other people having a spontaneously cracked glass. Als got the XZ on the day of release (Netherlands) So welcome to the club. Feel sorry for you too. Lets get united to get our point at SONY.
facebook - XperiaZScreenIssueCommunity - hope this helps ones there are a lot of participants evolved to make a statement.
mine just cracked now , just like that very wierd
and at the same place actually , gonna take it to service center tomorrow hope they dont charge a fortune for it..
just returning from service center defnitely not happy , for a small crack caused by heat they are saying I need to pay 650$ to replace screen , very shocking and unreasonable. I have escalated to the SONY customer support and they should contact me back today or monday.. guys anyone else had this problem ?
anirudhks said:
just returning from service center defnitely not happy , for a small crack caused by heat they are saying I need to pay 650$ to replace screen , very shocking and unreasonable. I have escalated to the SONY customer support and they should contact me back today or monday.. guys anyone else had this problem ?
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Click to collapse
Took 3 weeks but Sony did fix it, i mentioned several times the phone was subject to no physical damage, tbh i didnt have to put up much of a fight it just took a lifetime to get my phone back. Its like brand new again.
Hope you get yours sorted.
xperiaHB said:
Took 3 weeks but Sony did fix it, i mentioned several times the phone was subject to no physical damage, tbh i didnt have to put up much of a fight it just took a lifetime to get my phone back. Its like brand new again.
Hope you get yours sorted.
Click to expand...
Click to collapse
thanks buddy thats defnitely reassuring my belif in sony hope they do it to me as well.... will keep you posted
Hey guys, good night/morning (or whatever) :silly: ,i'm here because i need help with my phone, months ago i was with the phone under the water, then one/two weeks later my power button got broken, the phone lock and unlock itself so many times,the volume buttons won't work correctly (but they work, u need to press them softly), and the camera button wont work (AT ALL) too... and i have no warranty (because they said there are a red dot in the sim slot), so, i saw the piece on ebay in like 10 bucks,
The question is, can my self disassembly my phone? Do i need a special Glue or something? (I have all the screwers), can one of you guys help me?
I will be pretty apreciatted THANKS :good:
PS: sorry for my bad english :\
jancarlos1597 said:
Hey guys, good night/morning (or whatever) :silly: ,i'm here because i need help with my phone, months ago i was with the phone under the water, then one/two weeks later my power button got broken, the phone lock and unlock itself so many times,the volume buttons won't work correctly (but they work, u need to press them softly), and the camera button wont work (AT ALL) too... and i have no warranty (because they said there are a red dot in the sim slot), so, i saw the piece on ebay in like 10 bucks,
The question is, can my self disassembly my phone? Do i need a special Glue or something? (I have all the screwers), can one of you guys help me?
I will be pretty apreciatted THANKS :good:
PS: sorry for my bad english :\
Click to expand...
Click to collapse
Hello, you can find guides on how to open your z1 on YouTube and Google, however I would not risk it and open it my self
Hmmm, I need to do it myself because repair shops here they do that for like 50 Bucks, and the piece is only 10 bucks, so I'm saving much money, but risking my phone too :/
I'm a 17 years kid with no money haha, not working yet, that's because I didn't send it to the repair shop.
No body? :'(
I sent mine to Sony Service centre here in Singapore. My warranty covered it so it's free (despite having the liquid detector thing red). However it took me 4 and a half weeks for them to repair a freaking power button
Sent from my C6903 using Tapatalk
jancarlos1597 said:
Hmmm, I need to do it myself because repair shops here they do that for like 50 Bucks, and the piece is only 10 bucks, so I'm saving much money, but risking my phone too :/
I'm a 17 years kid with no money haha, not working yet, that's because I didn't send it to the repair shop.
Click to expand...
Click to collapse
Don't worry, I know your troubles, im 14 and i'd repair my phone myself, im kind of like the risk it or always have it broken, i've taken computers apart before and back together but different from a phone since there's tinier screws more tiny parts and risk of breaking tiny little things lol, I should stop there since im probably scaring you, I would fix my z1 myself but then i wouldn't put it back in water because i wouldn't be sure if my phone lost it's tight seal ability or not, but first i'd watch lots of take apart videos for the z1, also have a computer next to you so you can review the steps, one thing i know for sure is you need a heat gun of some sort to take the back off, then from there more taking apart