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Question is for anyone who has sent in their xperia to get serviced in sony ericsson/pts electronics in the us. Do they keep the phone serial number and all that in a database? Reason why i asked is because i sent mine in to get repaired and they said it was out of warranty because the white sticker in the phone turned pink. But the funny thing is the batter part didnt turn pink ...
Now i want to get my phone repaired seriously and it didnt fall into water or anything like that but somehow moisture got into it.
Can i swap the label that has the phone serial and put it onto a newer xperia outer body and send it again? Or will they know that the phone was sent in already by the serial?
Thanks
Warranty is voided whenever you disassemble the phone. They have their way of knowing when you do this. So I don't think your plan woiuld work.
nah...whenever the sticker turned pink, it means is water damage...
i sent mine back b/c the button is working properly somehow, can they couldn't fix it and sent me a new one
It is VERY likely that "they" would and will put this into their database with all the data they can gather from you and the phone and the circumstance. That is what ALL companies (and others) are doing nowadays.
On the other hand, SE should have offered you to repair it and you pay for it...didn't they offer that?
they didnt, they just sent it back, no emails or phone calls.
so much for customer service
they claim its liquid damage and it caused corrosion. im told they wouldnt even repair it even if i wanted to pay them to.
this is horrid.
BuddyLee said:
they claim its liquid damage and it caused corrosion. im told they wouldnt even repair it even if i wanted to pay them to.
this is horrid.
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bump it up to a supervisor tell them your battery indicator never changed color. just call a few times make sure you get the supervisors name's and details so you remember it for the next time you call. Unless you actually dropped it in water or something.
what was broken on the phone where you needed to get it repaired?
ibeQuint said:
bump it up to a supervisor tell them your battery indicator never changed color. just call a few times make sure you get the supervisors name's and details so you remember it for the next time you call. Unless you actually dropped it in water or something.
what was broken on the phone where you needed to get it repaired?
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you know the problem with the headphone jack that some people even in the forums say? like the headphones jack would make the phone think the headphone is plugged in but it isnt. And with that i cant use the phone without having the headphone plugged in or bluetooth headset enabled.
Where is this liquid detection sticker located?
in the battery compartment
Also on the battery itself the two white stickers. And on the phone mother board ... near the headphone jack if i remember correctly
So here's the deal, a few days back water was spilled on top of my phone with no apparent damage. initially it turned on, but started to slowly act up.
what warrenty do you have? lol, if you pay that extra 5 bucks you can bring it in and replace it for free for any self damage. dont worry so much.
navdroid said:
what warrenty do you have? lol, if you pay that extra 5 bucks you can bring it in and replace it for free for any self damage. dont worry so much.
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uhm the detuctable for an insurance claim is $130 there bud.
mallen3000 said:
So here's the deal, a few days back water was spilled on top of my phone with no apparent damage. initially it turned on, but started to slowly act up.
the water damage indicator is fine. but here's the problem...
my little brother lives for this website and found a way to customize my phone so that some images pop up when i turn the phone on. that's great and all, but now that i'm returning the phone for a new one, i need to get all of that off of there so they know that the phone wasn't messed with as far as the warranty goes. the issue we're having is getting past the point of the images in order to reset the phone. when i put his g1 battery into my g1 it works only up to the point of the second image.
can someone, anyone please help me with this?
do i install something and just crash the phone?
do i take out to my driveway and run it over so it doesn't turn on?
basically, i need help getting this custom feature off my phone so that i'm able to have a phone sent back to me.
thank you.
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is the water damage sticker red or white?
red means water damage.
whatever the color is, when you call tmo, tell them it's white.
the charge you'll get in the end will be cheaper than initially saying it's red.
on some phones, there are more water damage indicators on the inside of the phone as well as behind the battery.
find the .nbh file in the rooting thread and flash that to your phone, if you are in us it's the RC29 file and in UK it's the RC7 i think
mrcrs said:
is the water damage sticker red or white?
red means water damage.
whatever the color is, when you call tmo, tell them it's white.
the charge you'll get in the end will be cheaper than initially saying it's red.
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Listen to this man. Out of warranty fee is $100. Insurance deductable is $130.
mallen3000 said:
So here's the deal, a few days back water was spilled on top of my phone with no apparent damage. initially it turned on, but started to slowly act up.
the water damage indicator is fine. but here's the problem...
my little brother lives for this website and found a way to customize my phone so that some images pop up when i turn the phone on. that's great and all, but now that i'm returning the phone for a new one, i need to get all of that off of there so they know that the phone wasn't messed with as far as the warranty goes. the issue we're having is getting past the point of the images in order to reset the phone. when i put his g1 battery into my g1 it works only up to the point of the second image.
can someone, anyone please help me with this?
do i install something and just crash the phone?
do i take out to my driveway and run it over so it doesn't turn on?
basically, i need help getting this custom feature off my phone so that i'm able to have a phone sent back to me.
thank you.
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Do what the guy said above by putting dreaming.nbh on your phone, it actually sounds like your phone is stuck in a boot loop and might have nothing to do with water. If downgrading to RC29 does not work, you will have to reflash the stock boot.img and you can find that information under themes and wallpapers>custom boot images.
two ways you can do that through adb, or through terminal emulator. terminal emulator might be easier for you, should all be in the link posted below.
I actually think it would be funny to send a custom boot screen back to tmo or htc but thats besides the point.
http://forum.xda-developers.com/showthread.php?t=467693
you can also do what i did and told tmobile that the wifi doesn't work and its covered under htc warranty.
good luck.
ok, to make it easier to explain, I made a video. Sorry for talking so low.
http://www.youtube.com/watch?v=ypQBEARaw9E
I recorded that with my G1, the "broken" G1 is my brothers.
We have a serious problem, we cannot exchange it, we bought it last week and since we bought it has been having problems. We were going to take it to the store and then yesterday morning, it was like that, it was working "fine" at night. The problem is that we took it to the store, and the "dot" behind the battery is red, which "means" it got wet... but it didn't, I'm not going to lie, it didn't get wet my brother has taken care of that phone more than anything, it still has all the plastic protectors, even if the phone was acting really weird...
Ok ok, to the point. It doesn't do anything, as you saw in the video, when you press the power button the buttons flash until I depress it, and then they just stay on. The same happens when I try going into recovery, or bootloader modes, nothing... I decided to leave it like that for a few hours, nothing.
Either the device is bricked, the screen is damaged, or the whole device is screwed.... What do you guys think??
Thanks in advance.
Either the device is bricked, the screen is damaged, or the whole device is screwed.... What do you guys think??
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It could very well be all 3. Did you guys get this from T-Mobile?
The dot in the battery compartment of my phone is red (well, orange I supposed) and my phone has never been wet and is working fine. I'd argue the case if I were you.
Regards,
Dave
SolemnWishing said:
It could very well be all 3. Did you guys get this from T-Mobile?
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Yes we did get it directly from a (official) T-Mobile store (not a 3rd party retailer).. we went there and they complained about the phone "getting wet"... the phone looks perfect and never gotten wet.
foxmeister said:
The dot in the battery compartment of my phone is red (well, orange I supposed) and my phone has never been wet and is working fine. I'd argue the case if I were you.
Regards,
Dave
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I am going to argue, I already started arguing by calling tmobile directly but they *****ed about why didnt i take the phone within the 14-day warranty if it was giving me issues and waited for this to happen....... they couldn't do anything, whatever, I'm going to try to take this further because, just like you, I can assure you my phone hasn't gotten wet.
Can you help me an send me a picture of your phone? So I could have some proof, my own phone's dot is white, and some other phones from friends/family are also white...
Thanks!
I've heard stories of that indicator turning red/pink when people have left the phone in the bathroom while showering... supposedly a lot of steam can turn it red.
uansari1 said:
I've heard stories of that indicator turning red/pink when people have left the phone in the bathroom while showering... supposedly a lot of steam can turn it red.
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Yeah they told me about this, and I actually *****ed my brother about this but he doesn't do this, I do, and my phone is fine. Anyways, he told me he just leaves the phone charging in the room while he showers...
So I had to get a new one by claiming the insurance ($130 deductible.....) there was no win for me here...... the only thing was that I was able to keep the damaged phone.
I called HTC to try and figure out how much it would be to fix it. The lady that answered the phone said the symptoms were like those of a bad motherboard, and she said it'd cost me around $475 to fix it, wait, what??.....
So, know, idk what to do with this crap. I might try to repair it.
Thanks anyways guys!
crackertc said:
So I had to get a new one by claiming the insurance ($130 deductible.....) there was no win for me here...... the only thing was that I was able to keep the damaged phone.
I called HTC to try and figure out how much it would be to fix it. The lady that answered the phone said the symptoms were like those of a bad motherboard, and she said it'd cost me around $475 to fix it, wait, what??.....
So, know, idk what to do with this crap. I might try to repair it.
Thanks anyways guys!
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I need a cooked mainboard for circuit tracing, will result in it being turned into scrap, but should lead to/help in the process of solving the brick problem. PM me if interested.
Thanks.
I will have a true bricked board in a couple of days, the problem is i`m in Santo Domingo, DR, if you pay for the shipping i`ll be glad to Fedex it to you.
P.S. the H. SLP update brick my phone: T-Mobile screen, no response any key combinarion.
PM me
Cuore_alfa said:
I will have a true bricked board in a couple of days, the problem is i`m in Santo Domingo, DR, if you pay for the shipping i`ll be glad to Fedex it to you.
P.S. the H. SLP update brick my phone: T-Mobile screen, no response any key combinarion.
PM me
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Ah, right. Tell you what... since I'm volunteering my time to trace the circuit and my phone works perfectly, there is nothing for me to gain out of this, so I'm not the one to be asking for money.
If you can't afford it yourself, might be a community thing, but hold off for a while, there is someone else I've been communicating with privately who may be sending a bricked board, if it works out, then I won't need yours.
Ill volunteer a bricked board
crackertc said:
So I had to get a new one by claiming the insurance ($130 deductible.....) there was no win for me here...... the only thing was that I was able to keep the damaged phone.
I called HTC to try and figure out how much it would be to fix it. The lady that answered the phone said the symptoms were like those of a bad motherboard, and she said it'd cost me around $475 to fix it, wait, what??.....
So, know, idk what to do with this crap. I might try to repair it.
Thanks anyways guys!
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Find a broken G1 on eBay or CG and try repairing it yourself. Might run you under $100 to do this and it's probably a great learning experience...not to mention you could end up with another working G1.
uansari1 said:
Find a broken G1 on eBay or CG and try repairing it yourself. Might run you under $100 to do this and it's probably a great learning experience...not to mention you could end up with another working G1.
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Thanks, and yeah I was already looking into one, found one locally with a broken screen this guy might be giving it to me for like 30 bucks so that'd be great. I have the tools and everything, Ive fixed phones, including iPhones, and also HW unlock on iPhones when there was that moment were SW unlock was not possible and I did like 2 HW unlocks... ok too much talk
Thanks anyways to every one, If I can't fix this I'd definately consider sending the MB to lbcoder
My ebay board just arrive! i hope to fix my phone tomorrow.
Shoulda just swap the stickers and got the warranty replacement.
please help me. do you know how to repair my xperia x1? it's just fell when i tripped in my college's stair. and now it won't turn on and the body is kinda broken....... help where can i fix this? does this void the warranty? and how much will it cost me? will the sony replace with a new one? if i sell this, how much is it worth? the phone won't turn on. i can see the chip is bent. the casing is opened in the volume button area. but when i connected it to the charger, the illuminating led works fine...
robin92 said:
it's just fell when i tripped in my college's stair. and now it won't turn on and the body is kinda broken.......
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I think it is not covered by the warranty so there is 3 solution:
1- you have an insurance for your phone which can cover this damage
2- you pay to repair it
3- you buy a new phone
I feel you.. I dropped mine from the 3rd floor and it died :/
Luckily I managed to get a new one from my insurance.
If it's only a home insurance you've got, make up a story that you dropped it at home somewhere
u might say u dropped it from a 3m high table
anyway i hope u luck buddy i would feel bad if my xperia dropped from 2nd floor.
dogans said:
I feel you.. I dropped mine from the 3rd floor and it died :/
Luckily I managed to get a new one from my insurance.
If it's only a home insurance you've got, make up a story that you dropped it at home somewhere
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can you tell me more about the home insurace...?
I wonder one thing - how can insurance cover something you did (=it's your fault that it's damaged)..??
nevermind said:
I wonder one thing - how can insurance cover something you did (=it's your fault that it's damaged)..??
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Ummm ...next time you crash your car (your fault) will you not claim on insurance?
AFAIK insurance covers faulty devices, or when they brake by themselves.
Just pay for it to be fixed.
orelsi said:
AFAIK insurance covers faulty devices, or when they brake by themselves.
Just pay for it to be fixed.
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You are talking about warranty, not insurance.
Firefall! said:
You are talking about warranty, not insurance.
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You are right. My bad.
I remembered that the store guys offered me insurance, but I declined.
I can fix anything software related (xda ftw ) and if the hardware brakes, I'll just send it to a random phone repair shop. No need to pay huge cash for insurance.
orelsi said:
You are right. My bad.
I remembered that the store guys offered me insurance, but I declined.
I can fix anything software related (xda ftw ) and if the hardware brakes, I'll just send it to a random phone repair shop. No need to pay huge cash for insurance.
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i think ill take you up on your offer of i can fix anything software related...i have 6.5 roms but when they are coupled with a rhodium dialer i cannot pick up about 90% OF THE calls screen nor hardware button when i go to pick it up it jsut stays on the incoming call screen and then goes to miss call.. u think you can help me figure it out heres a thread with people with the same problem..oh yea if i use the orginial dialer all works well.....http://forum.xda-developers.com/showthread.php?p=4070391...pm me if you think u can figure it out thanks
We can rebuild him....
My Xperia fell off my motorcycle and got run over by a car coming behind. I got a new casing and display from one of the Hong Kong parts vendors and rebuilt it myself from a YouTube video on how to assemble/disassemble X1.
It's like BRAND NEW!
Give it a shot. Check out the YouTube video first to see if you think you can pull it off.
Good luck!
omfg guys, am I the only one who treats the phone well? There is a topic about falling from the 2nd floor, X1 in the toilet.. My oh my, I feel now like an renegade
xylidine99 said:
i think ill take you up on your offer of i can fix anything software related...i have 6.5 roms but when they are coupled with a rhodium dialer i cannot pick up about 90% OF THE calls screen nor hardware button when i go to pick it up it jsut stays on the incoming call screen and then goes to miss call.. u think you can help me figure it out heres a thread with people with the same problem..oh yea if i use the orginial dialer all works well.....http://forum.xda-developers.com/showthread.php?p=4070391...pm me if you think u can figure it out thanks
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I was talking about the problems I had so far on my phone + the help from XDA obviously . Plus, I have never used 6.5 for a long period of time, so I can't help there .
nevermind said:
omfg guys, am I the only one who treats the phone well? There is a topic about falling from the 2nd floor, X1 in the toilet.. My oh my, I feel now like an renegade
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I never had any of the cracking, peeling and w/e as well. Just treat your phone better peeps. That's the secret .
Recently i bought the Sony Xperia Z4.. as you guys know it has a good perferences as i thought..
The thing is after about 2 months i thought about trying the waterproof function which sony company assumed that the device supports.. so i turned it off, washed it under fresh clean water for about 20 sec., dryed it out then i turned it on.. and guess what !! My half screen went black, the screen lights begin to go low.. so i turned it off and dryed it even more and left it away for some time then i switched it on once again and the screen lights were obviously not working anymore !! I could hardly see that it was actually on !! I turned off once again and left it for a while and now when i turn on (using the power on button and the volume button) it vibrates three times the the screen lighta goes crazy !!! On and off over and over then it goes dark and onfe again i can hardly see the screen.. but looks like there is water under the surface.. and it seems like the touch isn't workin i still dont know !!
What can i do ?? Can you guys please help ??
Im sorry for making it such a long story but i really feel bad about it..
Dude, that device of yours is still under warranty. Go and claim the warranty from your phone retailer..
BilalMaximus said:
Dude, that device of yours is still under warranty. Go and claim the warranty from your phone retailer..
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Thanks for your respond man but the thing is 1st. I bought it without a warranty because we don't have a sony support here where i live.. 2nd. Even if i bought it from any phone shop with a warranty it's just means nothing here where i live xD they will just tell you it is your fault anyway.. so the warranty means nothing.. 3rd. I did a little research about it and guess what ?! The warranty is void if it was watter damaged !! That what sony company said..
I put it in the rice since y.day still didn't switch it on.. i don't know what to do, im afraid if i opened the back cover something wrong would happen and it will be even worse.. cuz im thinkin about moving the battery and drying it with the hair dryer and the vacum but im still afraid to do so..:crying:
Fact of the matter is my phone was waterdamaged 3 weeks ago on vacation. I came back to the shop which firstly refused me, but they will do this for customers who dont know stuff. What you need to do is state your case and since they know the phone is waterproof by certification they are obliged to help you. Basically you are forcing their hand at this point. Many shops will try to bull**** you but as soon as you wave around the fact that the phone is IP classed to hold in water to 1.5m then they will grant you a checkup and ultimately if you are found right in your complaints then you will get a new one.
I know cuz I did this and got my phone back 2 days ago.
Nizar Kanaan said:
Thanks for your respond man but the thing is 1st. I bought it without a warranty because we don't have a sony support here where i live.. 2nd. Even if i bought it from any phone shop with a warranty it's just means nothing here where i live xD they will just tell you it is your fault anyway.. so the warranty means nothing.. 3rd. I did a little research about it and guess what ?! The warranty is void if it was watter damaged !! That what sony company said..
I put it in the rice since y.day still didn't switch it on.. i don't know what to do, im afraid if i opened the back cover something wrong would happen and it will be even worse.. cuz im thinkin about moving the battery and drying it with the hair dryer and the vacum but im still afraid to do so..:crying:
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Now here is the thing, Put your phone inside a sack of rice for straight 2 week. I had try once with my z3 dual. It did work for me. I hope it will work too for you..
hasona said:
Fact of the matter is my phone was waterdamaged 3 weeks ago on vacation. I came back to the shop which firstly refused me, but they will do this for customers who dont know stuff. What you need to do is state your case and since they know the phone is waterproof by certification they are obliged to help you. Basically you are forcing their hand at this point. Many shops will try to bull**** you but as soon as you wave around the fact that the phone is IP classed to hold in water to 1.5m then they will grant you a checkup and ultimately if you are found right in your complaints then you will get a new one.
I know cuz I did this and got my phone back 2 days ago.
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Well, mateer of a fact i contacted Sony Support by E-mail and they said that they were sorry and that should noy happened and they were surprised !! :silly: oh my !!
I laughed my A** out.. they said i should take it to Service Center but as long as they don't have a Service Center in my country they offered other countries
Hell yeah !! I will fly to another cojntry just to get my phone fixed ?!??! Can anybody believe this !! And sure they asked me for the IMEI..
The shop said he sold it without a warranty and he is not responssible cuz it's Sony Co. Fault not his..
I guess im Screwed..
BilalMaximus said:
Now here is the thing, Put your phone inside a sack of rice for straight 2 week. I had try once with my z3 dual. It did work for me. I hope it will work too for you..
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:good: thanks dude..
Actually i did that since 2 days ago and it's still there..
Well, let's get to the fact.. the phone can get switched on now, the screen lights aint blinking but..
The screen is a bit grey, the touch buttons down the screen isn't working, there is water under the surface all around and sometimes it goes crazy and starts touching it self
So i turned it off and shoved it back into the rice..
Hope it works :crying:
Nizar Kanaan said:
:good: thanks dude..
Actually i did that since 2 days ago and it's still there..
Well, let's get to the fact.. the phone can get switched on now, the screen lights aint blinking but..
The screen is a bit grey, the touch buttons down the screen isn't working, there is water under the surface all around and sometimes it goes crazy and starts touching it self
So i turned it off and shoved it back into the rice..
Hope it works :crying:
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Lets keep it there for some time. And dont turn on it againt until next 2 week at least, it might caused the mother shortcircuited. Stay patient and hope everything will turn out right..
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