My Samsung GS5 is the ATT version. It updated recently to the new OS. I'm using the Email app that comes with the phone. It's named "Email" and the icon is a white envelope with a red circular @ symbol in the center.
Just in the last week, I've noticed that my email has stopped arriving. It's a Gmail account. When I hit the "Sync" button, I get a notice that sync has been disabled. I go into settings and enable sync. The new email will then download when I hit the sync button. Then, the same thing happens in another day or so - over and over.
Does anyone know what is causing this and, more importantly, how to fix it. Thanks.
Related
Hi
My Tilt automatically deletes emails on its own. After hitting send and receive it gets the new emails and then the old one get removed and the are not in the deleted items folder. Please help.
It does not delete the emails but does not show them anymore, they're still available. Don't know if this is a setting or default.
I am new here sorry. So where do the emails go. I called ATT and spoke to HTC as well they said device was defective. This is my second device this week and it still does the same. ATT, HTC says they never heard anything like that before.
It's not defective. It's a setting. If you use mail from an external ISP you do the setup of your account. In outlook on PC (I presume you use that) there is a setting to keep a copy on the server. If that is not flagged, you send and receive mail on your device, but as soon as you do send and receive on your desktop it clears the files from the server and puts them on your PC. If you then again do a send and receive the mails are gone from the server and automatically removed from your device.
EDIT: Why not using exchange instead. Then you don't have this issue at all.
Yeah, it has to do with over how many days you want to download emails to your device. The default is typically 3 days, at least on mine, so if an email is older than 3 days it will be removed from the phone. It will still be on the main server though, unless you manually delete it from the phone in which case the aforementioned setting to keep a copy on the server is selected. So, in other words, if you are downloading Gmail, for example, if you log in to the Gmail website your email will be there, just not on your phone if it's older than 3 days. Obviously, changing that cutoff date will add or remove more emails. BTW, you change that by opening Messaging, go to Menu > Options, and pick the account you would like to change. Then go thru the wizard, and when you get to the panel that says "Download Messages", change the setting in that panel.
Re
Did you checked your e-mails with your pc as well? Your PC downloads the from the server, your tytn show them only.
so if you connect after you've been busy on your desktop, their gone and can be found on your desktoppc
Thanks Everyone I think i understan what you guys are saying. I am used to a blablberry where that leaves it on th BB until i delete them. Thanks
Is there a setting where i can leave them on both computer and phone at the same time?
not really, just increase the download time in the email settings, but none will stay permanently. (Unless there's a keep all emails option, I don't remember ATM and the girlfriend has my phone). It's a memory saving function.
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
mooi1uk said:
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
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It is not working on Kaiser. Is there any solution for keep emails on pocket outlook when they gone from inbox on sever?
The one solution what i know is move email to the other folder ('draft' or created one) beacuse mails are deleting automaticly only from inbox folder in pocket outlook when it can't be find exacly the same copy on server.
mooi1uk said:
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
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Click to collapse
This is not SOLVED
Here si the fix on the HTC and disappearing emails
1 start/message/click email account/menu/tools/options/tap email account/edit account setup/next/next/next/next/next/download message 3 pls days/advance setting/keep them on server/next/ finish
Do this for all accounts
Now go to your computer and outlook tools/email accounts/view or change email account/next/change/ more settings/advanced/leave copy on server/ how many days is up to you
You must do this for all you accounts on that computer. then do the same to all the computer you use to get the same e-mails.
I am actually having the same issue as the person that started this thread. It only started 2day. Ive had my phone for over a year and it was with WM 6.0 and my gmail on the phone was working fine....if i pressed send recieve it got my emails....i left them in the inbox and when i pressed send recieve again 30 mins later for an example my old emails still stayed while the new ones came in. Now i upgraded my phone to WM 6.1 last night and now when i press send recieve to get my gmail the older emails automatically erase/disappear from my phone. Anyone understand why? And yes its still on my regular gmail account...it doesnt disappear from there!
I have a friend that has a tilt and someone supposedly upgraded her firmware. This did not delete all of her files but it did wipe out her email settings. She created a new email account with the same settings but in her today screen it shows two email accounts. The new one which functions perfectly when new email comes in the indicator shows and when you check all mail the indicator leaves.
Then theres the second one, which existed before the firmware update. It just shows 1 unread message constantly. If you select it, it just take you to the main messaging screen. Is there anyway to remove this via the registry a specific folder so this ghost email account does not show up with doing a hard reset.
enfinite said:
I have a friend that has a tilt and someone supposedly upgraded her firmware. This did not delete all of her files but it did wipe out her email settings. She created a new email account with the same settings but in her today screen it shows two email accounts. The new one which functions perfectly when new email comes in the indicator shows and when you check all mail the indicator leaves.
Then theres the second one, which existed before the firmware update. It just shows 1 unread message constantly. If you select it, it just take you to the main messaging screen. Is there anyway to remove this via the registry a specific folder so this ghost email account does not show up with doing a hard reset.
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Click to collapse
Tell her to go to the messaging app and check the system folder. It has an inbox also. I got that when I installed BBC and removed and reinstalled about 10 times before I actually found out what it was.
Hope this helps.
DN
I have also the system folder for BBC. Since a few days it shows 1 unreal mail which I can't delete. Do you know where I can delete this ghost mail?
Some oddities I notice with Gmail and the new AT&T ROM for me.
The first is that in order to disable the automatic download of messages, I now have to pretty much click through all the account setup screens for the Gmail account. With the stock ROM, it was only a couple/few clicks to undo that setting. Just a little annoying.
The second is that two or three times now, removing the automatic downloading of messages didn't seem to 'take'. I'd uncheck that box and click "Done", and a bit later, my phone will alert me to new messages, and when I check the account settings, that box is checked again.
Weird.
Also, lately I've noticed that when I go into the Wireless Manager, Microsoft Direct Push is briefly on, but 'grayed out', and it turns to off as the menu finishes loading.
Cthulhu111 said:
Some oddities I notice with Gmail and the new AT&T ROM for me.
The first is that in order to disable the automatic download of messages, I now have to pretty much click through all the account setup screens for the Gmail account. With the stock ROM, it was only a couple/few clicks to undo that setting. Just a little annoying.
The second is that two or three times now, removing the automatic downloading of messages didn't seem to 'take'. I'd uncheck that box and click "Done", and a bit later, my phone will alert me to new messages, and when I check the account settings, that box is checked again.
Weird.
Also, lately I've noticed that when I go into the Wireless Manager, Microsoft Direct Push is briefly on, but 'grayed out', and it turns to off as the menu finishes loading.
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Click to collapse
Am not using the leaked ROM so I can't comment on the Gmail stuff. As for the MS Direct Push, I believe you have to be using Exchange.
thealbumman said:
Am not using the leaked ROM so I can't comment on the Gmail stuff. As for the MS Direct Push, I believe you have to be using Exchange.
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I don't use Exchange, and just find it weird that MS Direct Push seems to be "sneaking" on and switches off as the Wireless Manager pops up.
Cthulhu111 said:
I don't use Exchange, and just find it weird that MS Direct Push seems to be "sneaking" on and switches off as the Wireless Manager pops up.
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Since you do not use Exchange, direct push should be off.
After having updated my HTC HD7 with the Mango official build (via Zune) i noticed a couple of strange errors/bugs that didn't exist before. Let me share those with you, hoping that some of you may have found solutions to these:
1. When replying to an email, after typing some words and adding a couple of newlines, a strange ghosting appears, it looks like the keyboard on 5% transparency being overlayed on the text. Definitely a rendering bug, very annoying.
2. The copy paste icons are different, round. However, after a copy and a successful paste, the Paste icon appears half docked to the left. Before Mango, it would slide all the way to the left, i would drag it out by swiping right. ATM it just stays there, half visible. Maybe it's a new redesign? Looks awful though.
3. Emails with attachments rarely download by single tap on the attachment. It usually informs me the download couldn't complete and fails silently. After a manual resync of email, the attachments appear downloaded. It's not my exchange server, as i had the same server 1 day ago with NoDo working just fine and i also checked with the IT staff.
4. The home screen background used to display my stats and calendar immediately. Now it has a 1 second delay between powering on the device and displaying the information over the background. I immediately see the background, but it takes a while to update the stats (eg. new emails counter). Could be a redesign as well, but definitely annoying.
That it for now, let me know if you found any of these behaviours on your phones and what can be done to solve them. Thanx.
janbulane said:
After having updated my HTC HD7 with the Mango official build (via Zune) i noticed a couple of strange errors/bugs that didn't exist before. Let me share those with you, hoping that some of you may have found solutions to these:
1. When replying to an email, after typing some words and adding a couple of newlines, a strange ghosting appears, it looks like the keyboard on 5% transparency being overlayed on the text. Definitely a rendering bug, very annoying.
2. The copy paste icons are different, round. However, after a copy and a successful paste, the Paste icon appears half docked to the left. Before Mango, it would slide all the way to the left, i would drag it out by swiping right. ATM it just stays there, half visible. Maybe it's a new redesign? Looks awful though.
3. Emails with attachments rarely download by single tap on the attachment. It usually informs me the download couldn't complete and fails silently. After a manual resync of email, the attachments appear downloaded. It's not my exchange server, as i had the same server 1 day ago with NoDo working just fine and i also checked with the IT staff.
4. The home screen background used to display my stats and calendar immediately. Now it has a 1 second delay between powering on the device and displaying the information over the background. I immediately see the background, but it takes a while to update the stats (eg. new emails counter). Could be a redesign as well, but definitely annoying.
That it for now, let me know if you found any of these behaviours on your phones and what can be done to solve them. Thanx.
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Click to collapse
It's true... I have the same problem. So much time to release Mango update and still have problems...
I updated to Mango and none of my email works right anymore. I have an Exchange account and 3 Hotmail accounts through WP7 (I used the m.hotmail.com setting for the 3 Hotmail accounts so everything on my WP7 is EAS.)
For Exchange it appears the conversation feature is the problem. When it is enabled I am unable to delete my email from the Exchange server using WP7 (if I am having a conversation, thus a thread - if it's a single email I can.) When the conversation feature is disabled, I am unable to delete email off the Exchange server using Outlook 2010 (I have to go to OWA or my Blackberry to get the email off the server.)
For my Hotmail accounts - I am unable to receive new incoming mail with the conversation feature enabled. So I obviously disabled it. I also have my Hotmail accounts as POP3 through Outlook 2010. For each POP3 account, Under Advanced Settings I have selected, "Remove from server when deleted from 'Deleted items'" selected. After the Mango update that no longer works for Hotmail or Yahoo (I used to have Yahoo through WP7 but recently took it off.) To remove from the server from your computer you now you have to log into Hotmail/Yahoo via the website and delete it. WP7 will delete it (only if you haven't already deleted it from Outlook, thus you can't delete email from Outlook anymore) - WP7 is now the main manager of my POP3 accounts which shouldn't be the case.
When I first updated to Mango I was unable to get WP7 to delete from the server for any of my POP3 accounts or Exchange. I uninstalled and reinstalled the accounts I could, but with WP7 you can't do that with the main Hotmail Account - which led me to a reset. After the reset nothing is better. I also deleted all my accounts from Outlook 2010 and added them again. Nothing. I have this on Microsoft's forum and found out that people who use the Hotmail Connector are not having the "delete from server issue" when using Outlook 2010. I don't need the Hotmail connector as I use Exchange (I don't need or want all my stuff on a bunch of servers.)
I haven't heard of anybody else experiencing this. I have a ticket open with my Hosted Exchange provider - I know the dude that will talk to me tomorrow... I am hoping he can help me with Exchange - but to tell you the truth how??? Everything is syncing fine - I can send/receive email and my contacts and calendar sync as well. It's just getting the email to delete from their server - I shouldn't have to pick between Outlook or WP7 - both should delete.
I have thrown everything at this I can think of... calling AT&T will do nothing because they are stupid. I have a Nokia N900 a Blackberry and multiple computers (I am kind of a tech fan) and having email that should be DELETED off the server keep showing up all over the place is just not working for me. I don't want to walk away from WP7, I really like it - but I have no idea how to fix this.
Any feedback would be greatly appreciated...
(Sorry my first post is this long drawn out diatribe of email sync dysfunction - but unfortunately that is my life right now. Hoping somebody can help lift me back into the light - where I used to be when my email synced to all my devices flawlessly... life before "Mango." )
Thanks for your patience....
Sandy
(I searched for Mango problems and landed here - but didn't realize that this is HTC - I have an LG Quantum. So sorry - my bad (Hanging my head in shame right now)...
bluetooth
Bluetooth doesnt connect to my car anymore... worked perfectly before mango now it just stays at "searching..." I cant get other bluetooth devices to pick up either.
Just logged in after around a couple of years being inactive.
Just would like to ask. Is there anyone using G1 exchange services in GMAIL?
I just noticed that after gmail and connectivity services have been recently upgraded, mail and other sync on my exchange services email are no longer properly syncing..
I have removed and added several times my work email (exchange) and doing that did not solve the problem that shows "No Connection" that appears whenever I access my exchange email using the default GMAIL service.
During initial set-up, all contacts, meetings and the likes including emails, sync. However, AFTER it completes the sync, it no longer syncs and always says "No Connection" on the bottom left side of my screen, and then "Reply" on the bottom right hand side of it.
On another note, error comes up if I try to sync "ALL" emails. So I ended up using just 1 month worth of emails instead of ALL.
Any idea aside from hard reset, to resolve this problem? Or is someone experiencing the same thing?
Thanks!
Jonas