Hello,
I recently updated my Z3 compact (D5803) to android 5.1.1. on the T-Mobile network here in NYC. Ever since then, I frequently lose the ability to do anything data-based with the phone. No web browing, no chatting on whatsapp. I can still make phone calls and send/receive SMS, however. The data functionality returns when on WiFi, but goes away once I switch back to LTE. In order for me to get data on LTE, I have to manually download the internet settings for my provider to my phone (this is located under the Settings menu in android). Even then, it only lasts for several minutes before the data connection is lost. T-Mobile was unable to fix the problem, and changing the SIM card didn't resolve the issue.
Anyone else experience this?
Yes, many others have the same problem, see various posts in this thread: http://forum.xda-developers.com/z3-compact/general/discussion-5-1-1-stock-released-post-t3162309
Currently, the best workaround seems to be to disable and re-enable mobile data, or to go to airplane mode and back again. That solves the issue until you drop LTE connection the next time, then you will have to re-iterate.
el_sur said:
Hello,
I recently updated my Z3 compact (D5803) to android 5.1.1. on the T-Mobile network here in NYC. Ever since then, I frequently lose the ability to do anything data-based with the phone. No web browing, no chatting on whatsapp. I can still make phone calls and send/receive SMS, however. The data functionality returns when on WiFi, but goes away once I switch back to LTE. In order for me to get data on LTE, I have to manually download the internet settings for my provider to my phone (this is located under the Settings menu in android). Even then, it only lasts for several minutes before the data connection is lost. T-Mobile was unable to fix the problem, and changing the SIM card didn't resolve the issue.
Anyone else experience this?
Click to expand...
Click to collapse
Yes I am having the exact same problem since updating to 5.1.1. As the other reply says turning airplane mode off then on is the quickest way to get connectivity back (swipe down twice from the top for quick access). This is terribly frustrating though, it only lasts for a few minutes. I can't believe they pushed the update with this issue!
jolindbe said:
Yes, many others have the same problem, see various posts in this thread: http://forum.xda-developers.com/z3-compact/general/discussion-5-1-1-stock-released-post-t3162309
Currently, the best workaround seems to be to disable and re-enable mobile data, or to go to airplane mode and back again. That solves the issue until you drop LTE connection the next time, then you will have to re-iterate.
Click to expand...
Click to collapse
My phone had this issue after the over the air update. I reset the phone to factory, wiped all data. Two days on, now, and no more problems with this.
Same problem. I tried factory reset out of desperation, but it didn't work.
Love this phone, but very discouraged by this bug.
(I'm on t-mobile in Seattle, fwiw)
Funkmonk said:
Same problem. I tried factory reset out of desperation, but it didn't work.
Love this phone, but very discouraged by this bug.
(I'm on t-mobile in Seattle, fwiw)
Click to expand...
Click to collapse
As posted in the other thread, there is now a fix/workaround:
From reddit user FishStik5: Going into the APN settings and changing the APN protocol to iPv4 only (it was iPv6 before) seems to fix the problem.
How to find the setting: Settings-> Wirelessa and Network / more -> Mobile networks -> APN -> T-mobile data -> APN protocol -> Set to IPv4.
jolindbe said:
As posted in the other thread, there is now a fix/workaround:
From reddit user FishStik5: Going into the APN settings and changing the APN protocol to iPv4 only (it was iPv6 before) seems to fix the problem.
How to find the setting: Settings-> Wirelessa and Network / more -> Mobile networks -> APN -> T-mobile data -> APN protocol -> Set to IPv4.
Click to expand...
Click to collapse
Looks like this worked for me (T-mobile, San Francisco area). Thanks for posting this
i'm having the same problem and didn't work for my the ipv4. still loosing data, i have to reboot the phone
I have also problem with that (Orange, Poland). I sent my phone to official Sony service, they reload the software, but I still have that problem. Lte is working for a while and when my phone switches to wcdma (because it is not in a range of lte) it is not working either. However, when I change the preferred network from lte to wcdma it is working without any issues.
Same problem here although I'm on ipv4 [emoji34]
Sent from my Z3 Compact
I thınk you shouldnt buy operator phones. Buy ınternatıonal models next tıme
Mine isn't an operator model, I'm using Straight Talk and also have the issue. It made my phone useless....I almost never have data
This worked for me
This worked on my Doogee Valencia2 Y100Pro
Install and Open app "Hidden Android Settings" (by 0Alex)
Select choose and open "RadioInfo"
Move to Last option "TOGGLE DNS CHECK"
mine read "0.0.0.0 not allowed"
press the "TOGGLE DNS CHECK" so that it displays "0.0.0.0 Allowed"
That's it - my mobile data worked, I hope it works for yo
Aenyee said:
I have also problem with that (Orange, Poland). I sent my phone to official Sony service, they reload the software, but I still have that problem. Lte is working for a while and when my phone switches to wcdma (because it is not in a range of lte) it is not working either. However, when I change the preferred network from lte to wcdma it is working without any issues.
Click to expand...
Click to collapse
1. Change "APN Protocol" to IPv4
2. Change "APN Type" to: "default,supl" only
3. Change "APN" to "internet"
4. Save.
Best, Martin.
elvakin said:
Looks like this worked for me (T-mobile, San Francisco area). Thanks for posting this
Click to expand...
Click to collapse
this is a bug on 5.1.1 sony need to fix it
Any news with this issue?
No problem here with LTE on the CM 12.1 Cyanogenmod flavor of 5.1.1 on T-mobile (that I've noticed at least). But I think CM 12.1 may handle the APN settings differently (mine is set to T-Mobile LTE ipV4) from the stock ROM or it could be something Sony messed up from the AOSP code. I'm NOT suggesting anyone try a CM ROM as a solution as there are lots of downsides to unlocking your phone and flashing any non-stock ROM. But the problem does seem to be specific to the Sony ROM and not 5.1.1 in general.
I also have this problem after the update to 5.1.1 in the Netherlands. The first problem was that the update changed some mobile data settings, so I downloaded the settings from my provider. Unfortunately those settings were also incorrect as I had to manually remove the APN's Proxy and Port (they were set, be needed to be 'not set'/empty). This improved the connection a bit, but it still looses the mobile data at certain places (where the coverage is good). Did a factory reset as the Sony helpdesk suggested. For a few days this seemed to help, but again the same issue came up. The suggested solution mentioned in this thread did not work as those settings are already applied.
I have a profider (Telfort) which uses another provider's network (KPN's). So after the update I also see a annoying R in the signal icon, where in the previous version it always showed H+, H, 3G.
Does anyone know if this is resolved in the new update?
After the last update and a new reconfiguracion on the APN now work correct for me.
bracima said:
After the last update and a new reconfiguracion on the APN now work correct for me.
Click to expand...
Click to collapse
And which version are you on? 23.4.A.1.200 or 23.4.A.1.232?
Related
Any solution?
Only GPRS/EDGE does work, if 3G is available, it disconnects automatically until 3G isn't available.
Solution: Set to 2G-Only :-(
Anyone has the same problem?
I didn't have this problem with FRF 72.
Provider: Sunrise Switzerland
Radio: 32.36.00.28U_4.06.00.12_7
Have you tried going into your phone settings from *#*#4636#*#* and setting it to wcdma only? I did that on mine not too long ago and no more dropping to edge for me!
-------------------------------------
Sent via the XDA Tapatalk App
andi86 said:
Any solution?
Only GPRS/EDGE does work, if 3G is available, it disconnects automatically until 3G isn't available.
Solution: Set to 2G-Only :-(
Anyone has the same problem?
I didn't have this problem with FRF 72.
Provider: Sunrise Switzerland
Radio: 32.36.00.28U_4.06.00.12_7
Click to expand...
Click to collapse
does it lose complete signal? or does it show 3g still but just not doing anything?
Mine was working at first after flash. Then at about 2am it just kept trying to load then times out. Still shows 3g but just dont do anything. Im hoping its just tmobile messing with their towers... I dont see why it would work at first then not now..
The problem is, that i can only have a internet connection, when the phone is logged in into a gsm or edge network.
as soon as wcdma is available, the phone disconnects from the internet.
the signal is always available, but it looses the internet connection when it changes to 3G mode.
when the phone changes from 2G->3G mode, i see for 1s the 3G icon and then no icon will bi there.
when it changes back from 3G->2G, the EDGE/GPRS icon is visible again.
andi86 said:
the signal is always available, but it looses the internet connection when it changes to 3G mode.
when the phone changes from 2G->3G mode, i see for 1s the 3G icon and then no icon will bi there.
when it changes back from 3G->2G, the EDGE/GPRS icon is visible again.
Click to expand...
Click to collapse
ok thanks for clarification. My problem is different. I think related to phone company.. I still show the 3g signal and even have bars, but the pages dont load and eventually gives me the check your service and try again alert....
So Im hoping soon its working again for me... And I hope you as well figure it out.....
Thank you Good luck!
Had the same issue after update, did *#*#4636#*#* and noticed I was set to GSM only. Set it to WCDMA preferred and now it's good.
Thank you very much, thats the solution!!
Andi
ezhangin said:
Had the same issue after update, did *#*#4636#*#* and noticed I was set to GSM only. Set it to WCDMA preferred and now it's good.
Click to expand...
Click to collapse
Sent from my Nexus One using XDA App
ezhangin said:
Had the same issue after update, did *#*#4636#*#* and noticed I was set to GSM only. Set it to WCDMA preferred and now it's good.
Click to expand...
Click to collapse
Thank you. Updated to FRF83 this morning and I've had a full 3g signal, just couldn't pull data all day. Could over edge. Sure enough, GSM only was selected.
AT&T N1.
I'm having the same issue on a non-rooted phone on T-Mobile. No 3G after the FRF83 update. Full bars of service and 3G displayed in the status bar. Dropping to Edge only works but there is no data with 3G.
Lost Dog said:
I'm having the same issue on a non-rooted phone on T-Mobile. No 3G after the FRF83 update. Full bars of service and 3G displayed in the status bar. Dropping to Edge only works but there is no data with 3G.
Click to expand...
Click to collapse
Same issue here.
Switching to WCDMA preferred doesn't work for me though.....any help is welcome
I think it's a hardware problem with a lot of N1's.
Mine was ok the first 2 months, and later, 3g not working. This is driving me crazy ):
I have tried everything. Change the simcard, I did a reset of the data with my telcon, and nothing happens.
I've seen these problems on many N1's.
I hope google / htc release a fix for this problem.
Lost Dog said:
I'm having the same issue on a non-rooted phone on T-Mobile. No 3G after the FRF83 update. Full bars of service and 3G displayed in the status bar. Dropping to Edge only works but there is no data with 3G.
Click to expand...
Click to collapse
how bout checking your bands in the service menu. so *#*#4636#*#* -> phone info -> press the menu key for more options -> select bands -> choose one appropriate for your region (ie "USA BANDS").
If all else fails do a factory reset by going to the settings -> privacy -> restore factory defaults.. of course do a backup/sync/whatever before just to make sure you can get all your apps back.
There's other ways to do a factory reset via the bootloader .. its under recovery and you press up volume or the trackball I think and you can just select all the clear/erase settings there and that should clear out everything on the phone's internal storage.
The factory reset worked for me (via bootloader) when I upped from update-1 to FRF50 and didn't have any data icon next to my signal strength. Could call out but couldn't get data.
Hope that helps.
jasonpich said:
I think it's a hardware problem with a lot of N1's.
Mine was ok the first 2 months, and later, 3g not working. This is driving me crazy ):
I have tried everything. Change the simcard, I did a reset of the data with my telcon, and nothing happens.
I've seen these problems on many N1's.
I hope google / htc release a fix for this problem.
Click to expand...
Click to collapse
Check your APN settings. Do a full factory reset from the bootloader. If nothing works you should call tech support again. Most 3g issues where you have issues with connecting are service/signal level related. I *****ed early about my 3g issues on tmobile and it was the network as they've pretty much gone away with improving the backhaul in my area for HSDPA+ or updates to the phone's radio.
HTC is really really really cool about swapping phones and repairing them. If you feel you have a nexus that has hardware issues call them. I did this 3 times already (one time for minor cosmetic issues with the refurb they sent) and I couldn't be happier about how willing they were to replace/repair the phone. It turns out I really didn't have any issues with them at all.. with any issues with hardware from the second refurbished phone. It was service or software related and I'm happy to say with updates/tmobile service improvements I couldn't be happier with this phone.
blisk said:
Check your APN settings. Do a full factory reset from the bootloader. If nothing works you should call tech support again. Most 3g issues where you have issues with connecting are service/signal level related. I *****ed early about my 3g issues on tmobile and it was the network as they've pretty much gone away with improving the backhaul in my area for HSDPA+ or updates to the phone's radio.
HTC is really really really cool about swapping phones and repairing them. If you feel you have a nexus that has hardware issues call them. I did this 3 times already (one time for minor cosmetic issues with the refurb they sent) and I couldn't be happier about how willing they were to replace/repair the phone. It turns out I really didn't have any issues with them at all.. with any issues with hardware from the second refurbished phone. It was service or software related and I'm happy to say with updates/tmobile service improvements I couldn't be happier with this phone.
Click to expand...
Click to collapse
Thanks blisk, but the thing I don't understand is why Blackberry 9700 with T-Mobile bands, doesn't have problems at all ?
By the way, I rooted my phone , so the thing with the warranty it's complicated
I had it happen last night at work all night, but when i got home i checked my wife's tp2 and it also was doing the same thing so for levity wasn't the phone but tmobile. They started worming the same time also.... I think its tmobile.
Hello, I had the same problem with my imported n1. I'm using the tmobile version non rooted fully stock manually updated to frf83. I did a *#*#4636#*#* and selected wcdma only, rebooted and couldn't connect to my gsm network. Went in again and did a wcdma preferred, rebooted, and I works better, still changes fast to edge and G, but less often, I'm still trying it but I have high hopes its gonna be ok
Mmmm i did have problems with 3G too after pushing FRF83, but i found out that for some reason the APN settings weren't set correctly after the update. In my case the port setting after the proxy of the APN wasn't set, i changed to the correct value and it worked.
In conclusion, check your APN settings.
Just went from FRF72 to FRF83 and it's working fine.
I'm currently set to GSM auto (PRL) in the *#*#4636#*#* and I didn't change it to that after putting on FRF83.
Hi,
I have just updated my Note from stock gingerbread to the official UK ICS 4.04 from here: http://forum.xda-developers.com/showthread.php?t=1424997 using Odin.
The phone is now running XXLRK (kernel and baseband) - it's not rooted at this time.
Everything is working fine except that I have no mobile data connection. Wifi and voice calling is fine though.
The Network Signal App shows that I have an HSDPA (7.2Mbit/s) net type but the data state is 'Disconnected'. I have confirmed that 'Use packet data' is on in the network settings and I have re-entered the (Vodafone Contract) APN settings several times.
I have put the SIM in a spare phone and data works as expected.
Any ideas?
Thanks
linker3000 said:
Hi,
I have just updated my Note from stock gingerbread to the official UK ICS 4.04 from here: http://forum.xda-developers.com/showthread.php?t=1424997 using Odin.
The phone is now running XXLRK (kernel and baseband) - it's not rooted at this time.
Everything is working fine except that I have no mobile data connection. Wifi and voice calling is fine though.
The Network Signal App shows that I have an HSDPA (7.2Mbit/s) net type but the data state is 'Disconnected'. I have confirmed that 'Use packet data' is on in the network settings and I have re-entered the (Vodafone Contract) APN settings several times.
I have put the SIM in a spare phone and data works as expected.
Any ideas?
Thanks
Click to expand...
Click to collapse
Here in the philippines there to kinds of apn setting one is for monthly(postpaid) and other one is prepaid. Before i cannot connect to internet because my apn setting is for postpaid and i had an apn setting of prepaid, so what i did i mannually change my apn setting to postpaid and i had internet connection. I dont know in your country whats the set up. I hope this help.
linker3000 said:
Hi,
I have just updated my Note from stock gingerbread to the official UK ICS 4.04 from here: http://forum.xda-developers.com/showthread.php?t=1424997 using Odin.
The phone is now running XXLRK (kernel and baseband) - it's not rooted at this time.
Everything is working fine except that I have no mobile data connection. Wifi and voice calling is fine though.
The Network Signal App shows that I have an HSDPA (7.2Mbit/s) net type but the data state is 'Disconnected'. I have confirmed that 'Use packet data' is on in the network settings and I have re-entered the (Vodafone Contract) APN settings several times.
I have put the SIM in a spare phone and data works as expected.
Any ideas?
Thanks
Click to expand...
Click to collapse
have you tried checking data usage under 'Settings'? , usually there's a capped set if your way over the pre-determine data cap on the phone. Try to raise the bar all the way up and see if you can gain data connection again.
jonpaslim said:
Here in the philippines there to kinds of apn setting one is for monthly(post load) and other one is pre load. Before i cannot connect to internet because my apn setting is for post load and i had an apn setting of pre load, so what i did i mannually change my apn setting to post load and i had internet connection. I dont know in your country whats the set up. I hope this help.
Click to expand...
Click to collapse
I'm not sure if it helps at all(in relevance to the OP's issues), bear in mind apn settings are different in every carriers. Manually configuring doesnt' change anything at all... even worse, your just aggravating more his problem.
letters_to_cleo said:
have you tried checking data usage under 'Settings'? , usually there's a capped set if your way over the pre-determine data cap on the phone. Try to raise the bar all the way up and see if you can gain data connection again.
I'm not sure if it helps at all(in relevance to the OP's issues), bear in mind apn settings are different in every carriers. Manually configuring doesnt' change anything at all... even worse, your just aggravating more his problem.
Click to expand...
Click to collapse
Thanks to both of you - the APN settings are confirmed as correct.
The data usage sits solidly at 0. I have disabled the cap, but even with it turned on and set at 5GB (my cap is 1GB but since we're only 7 days into the month there's no way I have exceeded it), it makes no difference.
I have confirmed with Vodafone that everything should work.
I have also tried a couple of previous radio images without success. At the moment I have just pulled the battery and I am waiting an hour or so before firing up the phone again.
If I can't fix this soon I might just revert back to stock Gingerbread, but I get the feeling the fix should be really simple.
FIXED!!
I added a new APN to the list and just duplicated the Vodafone Contract settings that I know work. This new APN setup was identical to the pre-defined one (which I had been editing) - but it works!!!.
Stick that one in the memory bank for possible future use!
yep buggy android
Sent from my GT-N7000 using Tapatalk 2
Now that you fine folks got s-off working on version 4.4.2 for the HTC One, I was able to put Cyanogenmod on it today. Things seem to work okay, except for the one glaring issue: I can't use the phone to make or get calls. If I look at Settings->About Phone->Status, I get this:
Network - Verizon Wireless
Mobile network type - LTE
Service state - Voiceut of Service / Data: In Service
Roaming - Not roaming
Mobile network state - Disconnected
I suspect that I might have the wrong "Mobile networks" settings in the Settings->Wireless & Networks->More section. For the Preferred network type, I selected "GSM/WCDMA/LTE", but I've tried a few others with no positive effects. For System Select, I'm set to Home Only. If I try to search for available networks, it returns an error and doesn't find any.
Any ideas? Thanks!
I was reading more into this, and people on Sprint found this issue when using Cyanogenmod last summer. I don't know if a solution was found, but the workaround was switching the network type to CDMA only, and then switching "back." The "back" is the key for me (I hope). What should it be set to? I don't remember what it was before I started messing around. It may have been global, but I tried that to no avail. Does anyone have a minute to pop into their settings and check? Thanks!
Hi, I have the Indian version of the Lenovo K3 note (K50a40), and recently installed the official OTA android 6.0 marshmallow update. Everything on the phone appears to be working, including calling and texting (on T-Mobile), except for data connection. Before the update, I would be able to connect to and receive H+ from T-mobile in the USA, but now, even with full bars, the phone lacks data connection. I tried enabling roaming and changing the APN to no avail. Can someone please offer any advice? Any help would be greatly appreciated.
alokpillai22 said:
Hi, I have the Indian version of the Lenovo K3 note (K50a40), and recently installed the official OTA android 6.0 marshmallow update. Everything on the phone appears to be working, including calling and texting (on T-Mobile), except for data connection. Before the update, I would be able to connect to and receive H+ from T-mobile in the USA, but now, even with full bars, the phone lacks data connection. I tried enabling roaming and changing the APN to no avail. Can someone please offer any advice? Any help would be greatly appreciated.
Click to expand...
Click to collapse
same is happening on my sis k3 not(indian)... whatsapp and hike msgs are not getting sent... but playstore and other stuffs works on 2g net.
sagar27691 said:
same is happening on my sis k3 not(indian)... whatsapp and hike msgs are not getting sent... but playstore and other stuffs works on 2g net.
Click to expand...
Click to collapse
I fixed the issue. for some reason, the update messes up the APN settings. To fix this, google the APN settings for your carrier. Make sure that they are the settings for 4g or LTE. Then, on your device, go to settings>data usage>more>mobile network>access point names>new APN, and enter the information you just looked up. You may need to restart the phone.
alokpillai22 said:
I fixed the issue. for some reason, the update messes up the APN settings. To fix this, google the APN settings for your carrier. Make sure that they are the settings for 4g or LTE. Then, on your device, go to settings>data usage>more>mobile network>access point names>new APN, and enter the information you just looked up. You may need to restart the phone.
Click to expand...
Click to collapse
But bro in india apn for all networkrs are same...
Like for vodafone its www for 2g/3g, for docomo TATA.DOCOMO.INTERNET.
and here in gujaratnwe dont have 4g yet...
If u say so i try to set new apn and let u know
alokpillai22 said:
I fixed the issue. for some reason, the update messes up the APN settings. To fix this, google the APN settings for your carrier. Make sure that they are the settings for 4g or LTE. Then, on your device, go to settings>data usage>more>mobile network>access point names>new APN, and enter the information you just looked up. You may need to restart the phone.
Click to expand...
Click to collapse
Hi, your solution does not fixes this issue (((
Hi,
I've got a big issue with Concept Software.
There's no LTE connection available.
I'm using latest Concept Edition 3571 on my D5803.
Any ideas how to solve?
LTE is working on Concept ROM
Is your APN correct?
Yes, APN settings should be ok.
With stock rom LTE was working properly.
Any other ideas?
I had the same problem at the beginning.
How it solved: went into service menu: *#*#SERVICE#*#* and chose LTE only.
After that, I could use the regular user interface choice and has worked ever since.
bookworth said:
I had the same problem at the beginning.
How it solved: went into service menu: *#*#SERVICE#*#* and chose LTE only.
After that, I could use the regular user interface choice and has worked ever since.
Click to expand...
Click to collapse
I've got the same issue on T-Mobile, with build number MMB29V.Z1.3571-somc. I tried the fix you suggested through the SERVICE menu and selected LTE only, but that just resulted in my phone displaying as no reception. Any other ideas anyone might have would be greatly appreciated!
What setting do you have at Wireless & networks / More / Cellular networks / Preferred network type? I have "LTE (recommended)", and my phone connects at LTE if available (with "LTE" displayed at the top) , but at older protocols if not.
Thanks for your replies but the SERVICE menu hint also doesn't work for me.
Seems that I've got the same problem as hwcl.