Related
I have to say, that's one of the things I like about having an actual store to go to and deal with customer service face to face.
There's no way for them to put you on hold for 45mins to an hour, there's no waiting for the call or email that never comes, just to call back and find out there is no record of your complaint or call.
So I called my local Gamestop, the same girl that sold me my N7 was on shift. I asked her if she had any in stock for an exchange, she said "no, but let me pull it up in the computer". She tells me of 3 stores that have some in stock and asks if I need their number or address...
Since the next store was like 5 blocks away, I just drove there. They only had 1. I walk in and the sale person says "hey, hum, those aren't supposed to be sold yet, I don't think I can do the exchange until the SD of 8/7" (lol). He calls his manager, she didn't answer. He called another one on his cell, and that one told him, if I have my receipt and product, there was no problem doing the exchange.
He asks me what's wrong with it, I tell him I've randomly had a black line flash 3 times in the last week~. And although I was reluctant to exchange it after reading some of the stories behind other's defective units, as mine's was in top shape. He says yeah but if you can get a new one free, why not right? I said, yeap you're right.
So 5 mins later I walk out with my new exchange.
Now I am afraid to open and inspect it.. Heart's beating fast, I think I am gonna faint.. someone call 911..
Yeah, I really don't want to find out this one's defective.. I really, really enjoy this tablet. :silly:
-CC
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
EDIT: 23,618 units between serial numbers on my two units
OBSERVATIONS: This unit's back is darker than my previous one. The power and volume buttons feel more clicky, plasticy and tend to stick out more especially on the bottom. I am guessing different materials sources.
clockcycle said:
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
Click to expand...
Click to collapse
Why would you get another $25 added to your account? There is/was a loophole where you could, but on new accounts with a different credit card on file I believe. Don't be surprised if Google closed it by now.
Sent from my Nexus 7 using Tapatalk 2
nikon120 said:
Why would you get another $25 added to your account? There is/was a loophole where you could, but on new accounts with a different credit card on file I believe. Don't be surprised if Google closed it by now.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
So then if I active it on another account it would get the credit, but not on the same one, if I have previously already done so?
I think the loophole you mention is where you could factory reset to get your credit in case you hadn't the first time around, correct? That's not what I'm talking about. I am talking about a new sealed never been registered unit.
I went to my store about a defective exchange, they only had 1 in store and it was on reserve so the guy called around then said he'd email the supplier. When it comes in they'll call me and I can exchange it out.
clockcycle said:
So 5 mins later I walk out with my new exchange.
Now I am afraid to open and inspect it.. Heart's beating fast, I think I am gonna faint.. someone call 911..
Yeah, I really don't want to find out this one's defective.. I really, really enjoy this tablet. :silly:
-CC
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
Click to expand...
Click to collapse
OK enough drumroll... WHAT'S THE VERDICT???? Worse? Same? Better??
IPvFletch said:
OK enough drumroll... WHAT'S THE VERDICT???? Worse? Same? Better??
Click to expand...
Click to collapse
Just got a chance to sit with it. Initial outlook looks good, set up account, loaded up some apps. Unlocked bootloader, rooted, now applying updates. Sure wrong order, but I'm just getting her done..
Which root method you using? Toolkit v1.5.2? Glad to hear this one's HW is better. Praying mine is legit too! Should be here ~Monday..
IPvFletch said:
Which root method you using? Toolkit v1.5.2? Glad to hear this one's HW is better. Praying mine is legit too! Should be here ~Monday..
Click to expand...
Click to collapse
Originally yes, on this unit I did it manually, but basically the same exact thing the toolkit does, as it just does it for you via a script.
Honestly though, my first unit was perfect. I am not sure it was attributed to hardware, but more towards software, as it only seemed to be happening while in chrome and it might not have been google's or asus's fault. I didn't want to find out after it was too late to get an exchange.
I hear ya clockcycle.. I too have a love/hate relationship with Android... I typically love the HW and need to fix the SW.. But in the end, I'm always VERY happy...
Follow up on replacement unit. Seems a bit slower to sense/react to rotating and touch requires more pressure, less sensitive.
Sent from my grouper using Tapatalk
Funny. I bought my tablet at a GameStop and since then I have been to 5 more stores between Houston and Dallas and the only store that agreed to exchange my N7 didn't because I got to Waxahachie 20 mins after they closed. (My fault obv.)
One store refused to even though they had one in stock claiming only "That's a tablet. We can't do that. You have to contact the manufacturer."
Sent from my SGH-T959 using xda app-developers app
eawooten said:
Funny. I bought my tablet at a GameStop and since then I have been to 5 more stores between Houston and Dallas and the only store that agreed to exchange my N7 didn't because I got to Waxahachie 20 mins after they closed. (My fault obv.)
One store refused to even though they had one in stock claiming only "That's a tablet. We can't do that. You have to contact the manufacturer."
Sent from my SGH-T959 using xda app-developers app
Click to expand...
Click to collapse
They tried that as an option on me, I told them the manufacturer told me to deal with the place of purchase according to their policy and until that option is exhausted to resort to dealing with Google/ASUS warranty..
Some times some employees take returns personally, just get another rep on the phone or go in the store, FIRM but respectfully..
I ended up having to exchange this replacement as well, but really nothing wrong with the first one, 2nd one they were willing to exchange. 3rd one is just a "perfect" as the 1st and 2nd were... YMMV
clockcycle said:
Follow up on replacement unit. Seems a bit slower to sense/react to rotating and touch requires more pressure, less sensitive.
Sent from my grouper using Tapatalk
Click to expand...
Click to collapse
It really shouldn't be that different than your old unit. That's strange that touch would require more pressure.
I went back and for a replacement at the store I missed in my earlier post. It was still there a couple o days later.
Now, I'm experiencing a very slight screen lift that I could probably lay ignore, and flicker that is a reliable semi-hourly infuriation.
I think I'm going to have to exchange this for a third unit once the good serials start flowing steady.
taC nayN said:
It really shouldn't be that different than your old unit. That's strange that touch would require more pressure.
Click to expand...
Click to collapse
Unless the replacement unit was assembled in another plant and or used materials from another source. Happens often. My 3rd unit acts differently as well. It's also less sensitive. It didn't want to apply the updates, once it "did", the about still claimed I was on the original and when I checked for an update would tell me I was up to date. After applying the screen protector, this unit also did not respond to touches at all (as others have reported with their units) but both my previous units were responsive with 1-2 hour(s) of drying. Which leads me to believe touch screen was a different brand from another source, or sensitivity settings are different. Who knows..
-CC
P.S. It's ok, it works..
You are making me all nervous now, I hope mine is the right amount sensitive when it shows up tomorrow(hopefully). I didn't know they used different materials on a line of devices. Interesting.
The N7 isnt being sold in my country, so some friends will be visiting the USA this month and i want them to buy me one. The thing is, after reading about some of the problems the device has, and people returning it 3-4-5 times, im afraid im gonna get a defective device and then im screwed cuz i wont have any store to go and replace it.
My Nexus7 has no problems at all and I love it. Its well worth the price I paid for the 16GB.
Sent from my Nexus 7 using XDA Premium HD app
I'm from India and I'm also afraid about product quality. Here getting 8GB model for $250. I want to know, is nexus 7 supports USB on the go feature so that I can use pen drive for external storage? and what are cons you guys faced with your nexus 7 yet?
Guys, don't step out in the road, you have more chance of getting hit by a bus than you have of getting a bad N7!
The N7 works with all kinds of external storage but you need to root it first, there's good instructions on what to do on these forums when you need them.
/edit, just had a thought, those might not be very good odds in India
As someone who has received three units with screen lifting, I wouldn't caution you as strongly as you might expect me to.
That's the only really common defect, and in most cases it is not severe enough to affect usage. The last two I received have been minor cases of separation. The reason I won't accept this flaw is because of the possibility that it will worsen over time, but keep in mind that this is speculative.
My experience with the device has been overwhelmingly positive aside from this, and if the Nexus 7 is right for you then it may be worth purchasing even if you do get one with the kind of separation I've been dealing with. Although the warranty friendly fixes have been found to be temporary, if it bothers you that much then good old fashioned super glue will do the trick. Many who have gone through multiple returns have decided that they like the tablet enough to dispense with this RMA business and jimmy it down themselves.
Don't let anyone tell you that screen lifting is a rare thing, but it's not the end of the world. This is a great device even with the fault.
You can get your friend to check it for you and if its bad return it on the spot.
Sent from my Nexus 7 using xda premium
Troute said:
Guys, don't step out in the road, you have more chance of getting hit by a bus than you have of getting a bad N7!
The N7 works with all kinds of external storage but you need to root it first, there's good instructions on what to do on these forums when you need them.
/edit, just had a thought, those might not be very good odds in India
Click to expand...
Click to collapse
I'm new in this forum and know nothing about rooting, but I would love to root my nexus 7 if someone give me link to proper instructions.
And yea the price for 8GB Nexus 7 is best anyone can get in India right now. On ebay india it costs approx 320$ for 8GB N7.
So buying N7 8GB for 8GB is a great deal for me.
Is there any chance that by now there is an already free defects batch rolling out?
I remember when the HTC Sensation came out it had also multiple issues. I bought mine about 5 months later and had no issues at all. I cant do it here because either i buy it this month or i wont buy it at all
:bump:
@Dr. Sheldon take a look at the android development sub-section in the Nexus 7 forum. There are several methods of rooting the device, most of them requires little interactions with the device.
Also, the ones who have had defects are among the thousands who haven't encountered any problems, so your odds should be pretty good. Best luck to you mate.
Sent from my Nexus 7 using Tapatalk 2
mazinya said:
The N7 isnt being sold in my country, so some friends will be visiting the USA this month and i want them to buy me one. The thing is, after reading about some of the problems the device has, and people returning it 3-4-5 times, im afraid im gonna get a defective device and then im screwed cuz i wont have any store to go and replace it.
Click to expand...
Click to collapse
Don't be afraid, that's what Apple want to to feel. That's where this whole myth of Nexus7 problems originate from...
The vast majority of Nexus7's are fine. You only hear about the ones with problems.. (or claimed problems. I suspect only 10% of those are genuine, the other 90% Apple viral marketing at work).
People here are saying there's a small amount of defective n7s but I'm on my third one. First 2 had dead pixels, and my current one has screen lift. Guess I have extremely bad luck
I got mine overseas and notice screen flickering and screen tear the first day.
I also cannot return it.
But I pop it open (easy enough) and tighten the screw, it seems to fix the screen tear.
Only notice the tear once yesterday after a whole week. And people on forum already has solution for flickering.
So I cannot settle if it is hardware or software related.
I think for the price of half an iPad, it is lighter and smaller.
So I can definitely deal with the small imperfection.
So go ahead and get it.
mazinya said:
The N7 isnt being sold in my country, so some friends will be visiting the USA this month and i want them to buy me one. The thing is, after reading about some of the problems the device has, and people returning it 3-4-5 times, im afraid im gonna get a defective device and then im screwed cuz i wont have any store to go and replace it.
Click to expand...
Click to collapse
The very vocal minority here may have problems, but the majority (the 99% lol) have no issues. If there was a global issue, I'm sure you'd hear about it on NBC/Fox/CrApple News/etc. I have my Nexus, no issues and I love the thing. Great device and no regrets!
Dr. Sheldon Cooper said:
I'm new in this forum and know nothing about rooting, but I would love to root my nexus 7 if someone give me link to proper instructions.
And yea the price for 8GB Nexus 7 is best anyone can get in India right now. On ebay india it costs approx 320$ for 8GB N7.
So buying N7 8GB for 8GB is a great deal for me.
Click to expand...
Click to collapse
Dr. Sheldon Cooper said:
I'm from India and I'm also afraid about product quality. Here getting 8GB model for $250. I want to know, is nexus 7 supports USB on the go feature so that I can use pen drive for external storage? and what are cons you guys faced with your nexus 7 yet?
Click to expand...
Click to collapse
Hi Dr. Sheldon
I have hours worth of videos on the Nexus 7. Showing OTG functionality(mouse/keyboard, remotes, usb hubs, controllers, camera connection and control), how to root, comparison, NFC in action, streaming your desktop screen, and more. My youtube channel is down below in the signature. But these are my perspective. There are allot of great videos others are publishing showing all the good and bad from different viewpoint. As a developer and hobby android developer, this is a great device. This is a great forum and community that will really unlock allot of potential in the Nexus 7, the most interesting sub-forum in my opinion is the Nexus 7 Developer.
For rooting Nexus 7, this is a very comprehensive video that was put together: http://www.youtube.com/watch?v=MrZaU5i2x4w&hd=1
Best Regards
Dr. Sheldon Cooper said:
I'm new in this forum and know nothing about rooting, but I would love to root my nexus 7 if someone give me link to proper instructions.
Click to expand...
Click to collapse
You need to do some reading in the forums. All of the questions you have posed have been covered many times in other threads.
There are whole threads on Rooting, OTG, Shipping, Problems etc...
---------- Post added at 12:19 PM ---------- Previous post was at 12:14 PM ----------
mazinya said:
Is there any chance that by now there is an already free defects batch rolling out?
Click to expand...
Click to collapse
There is no such thing. There will always be a number of defective devices for various reasons when things are mass produced. The number of issues you are seeing in the forum is skewed as most people who have no issues, rarely use forums or post about their experiences.
I've now touched and used 5 brand new 16gb Nexus 7's out of the box and they were all fine. The first was in the first initial pre-launch batches with the latest being 3 days ago. I know that others have had issues but that is the experience that I've been seeing.
I got my 2nd one today and it has screen lift and burn in.
I'm getting a refund.
Sent from my Nexus S using xda app-developers app
I'm from india as well and wanted to buy one for myself...but decided against it. N7 is cheap hardware & build quality is poor...I might buy Microsoft Surface instead...might want to check it out...
Sent from my RaZr NeXus.
Just bought it like 20 min ago and i love it
I just got mine today and I love it. I have zero issues. I live in Canada though
Sent from my Nexus 7 using xda premium
So I work at Sprint and we finally had a Motorola Representative come down and speak to use (we sell the Photon Q which is like the droid 4 with a bigger screen). I told him about my experiences with the Droid 3 and what we were doing here. I told him about XDA's shared hatred towards Sanjay and he said he understood. He basically admitted that the Droid 3 should have never happened and that the Droid 4 was already practically made when the Droid 3 was being sold, basically because they already dumped money in to the droid 3 so they had to unload it on the consumer (Sanjay's fault). Some of the positive things he mentioned was that with the new leadership, updates are going to happen much more often and that flagship phones won't have 59 variations. Motorola will also start keeping it's promise to keep phone's up to date for 18 months as well.
I asked him about the bootloader blog debacle and he basically said that Verizon came in and put their foot down, which made them not follow through on what they said was going to happen. Actually in the end he said 90% of things are Verizon's fault (I wouldn't doubt it). They do have a huge advertising campaign that is practically paid for by Verizon, Verizon uses that to their advantage and blackmails them to do their bidding. He also mentioned that alot of his fellow employees are hoping that Google can strong arm Verizon into sitting the %#@& down and getting over themselves, allowing them to do a signed bootloader unlocking. He says that it should allow you to register your phone's ESN to MotoDev and it would then send a message back to the Verizon that the warranty is void but it would allow people to unlock the bootloader. Hardware warranty will still be covered by Moto, just not through Verizon and Asurion (unless you pay a deposit) There are a lot of angry sales people who do not like to sell Motorola phones due to their bloatware and locked boot-loader practices and Motorola knows that it isn't good for sales. He says the most common notes he sends back to HQ usually contain something about the bootloader, less motoblur, and death to Sanjay.
If you have any questions I can try to get in contact with him and see what else he has to say or if I asked him a question I forgot to put it in this post I can answer it. I grilled him for an hour.
Holy crap thanks. I hope they update us.
Sent from my DROID3 using xda app-developers app
Wow. So does this mean there is still hope yet?
Nope. It means that this phone is forgotten but future devices starting next quarter will be supported much better. Sorry.
This seems to confirm what we've believed all along - that the D3 was awkwardly released, from a point of view of timing; that Verizon had the contractual ability to prevent Moto from unlocking bootloaders on these phones.
"Death to Sanjay" seems silly at this point - the guy's been gone for more than 6 months.
Well, poo. Guess I better be saving money for an S3. Or maybe the S4.
doogald said:
This seems to confirm what we've believed all along - that the D3 was awkwardly released, from a point of view of timing; that Verizon had the contractual ability to prevent Moto from unlocking bootloaders on these phones.
"Death to Sanjay" seems silly at this point - the guy's been gone for more than 6 months.
Click to expand...
Click to collapse
Well Death to Sanjay was the most common note this year, and I still hold him accountable for our droid 3's.
cobravnm13 said:
Well, poo. Guess I better be saving money for an S3. Or maybe the S4.
Click to expand...
Click to collapse
Wait for the S4. The S4 will be out sometime in April and will have a 1080p screen, rumored to have no bezel (edge to edge display), quadcore and the unbreakable flex display, and a 13mp camera. Samsung is seriously going after the iphone with this one. This is the one I am saving for but I will end up going to Sprint due to Verizon's data plans.
Yeah, I was thinking that as well. But I'd be buying full retail.
cobravnm13 said:
Yeah, I was thinking that as well. But I'd be buying full retail.
Click to expand...
Click to collapse
Ugh I know how that is. It's why I got a job with Sprint. Likely you can get the S3 for 200 somewhere after Christmas.
Sent from my Rezound using xda premium
jesusishere said:
Ugh I know how that is. It's why I got a job with Sprint. Likely you can get the S3 for 200 somewhere after Christmas.
Sent from my Rezound using xda premium
Click to expand...
Click to collapse
That would be awesome.
It sounds like the future at Motorola will be a lot better. We've already seen the fast updates for the Razr HD and M, hopefully Motorola gets the update out to their late 2011 phones as well.
I'm looking at getting the Razr M as my phone when I can upgrade in early 2013 unless something better comes out, since its one of the few phones without a huge screen. Its already got JB and Hash has safestrap working on it, so there will be some dev support. I'll keep my Droid 3 as a spare VZW phone and to mess around with ROMs on.
I'm throwing in the towel with my Droid Bionic. Frankly my experiences with this phone have been a complete disaster.
I got the phone in the first place because I wanted the lapdock. Thus far I've never got my lapdock working for more than 2 or 3 minutes at a time. Even doing flash to stock etc etc I still end up with no mouse control on the lapdock - stupid thing just freezes as soon as it comes up. At one point Verizon decided to ship me a replacement phone thinking that one of the ports on my phone was bad. Well not only did the new phone have the same problem - but they ended up charging me $600 for it because they claim they never got the one I shipped back. Despite my numerous calls to verizon they simply have elected to not do anything about it. So after buying two phones and a lapdock all I have is a phone that still does not work right and a lapdock that might as well be an oversized paperweight.
Between that and the crap like locking the bootloader, promising updates then not delivering I think this will be the last motorola unit I buy for a loooong looong time.
cool story. took you 2 years to figure all of this out? never thought to take either back while in warranty? not saying this phone is perfect but these are the things most normal people would have done.
neo1738 said:
cool story. took you 2 years to figure all of this out? never thought to take either back while in warranty? not saying this phone is perfect but these are the things most normal people would have done.
Click to expand...
Click to collapse
I made tons of calls to both Motorola and Verizon regarding all of this. Verizon says they'll send me yet another phone (this would actually be my 4th one - I left out part of the sob story) - however they refuse to allow me to return the one I have to the store if they do that. Of course I have a real problem with that seeing how they ripped me off $600 already by claiming they never received one of my old ones I shipped back. Motorola pretty much said screw-off deal with Verizon.
What it boils down to is VZW sold me something that does not work, has never worked, sent me 3 replacements all of which did not work, charged me $600 for one of those when they should not have - and all the meantime I have a pile of **** that still don't work and a lapdock I can't use. --- and VZW seems to not give a crap about any of it.
Really disgusting experience all the way around. Just as a matter of principle I'm considering printing out all of the correspondences and march my butt down to small claims court and demand a) my $600 back and b) refund all my monthly bills for past 2 years since I've never had a properly working device.
You should post this to the new Marketing consultant to Motorola, Guy Kawasaki on Google+.
A new sob story may net u a current HD MAXX or discount (or better) to the X phone whenever it launches.
My dad's always said, the answer's always no unless you ask.
Sent from my DROID BIONIC using Tapatalk 2
TechnoHippie said:
I made tons of calls to both Motorola and Verizon regarding all of this. Verizon says they'll send me yet another phone (this would actually be my 4th one - I left out part of the sob story) - however they refuse to allow me to return the one I have to the store if they do that. Of course I have a real problem with that seeing how they ripped me off $600 already by claiming they never received one of my old ones I shipped back. Motorola pretty much said screw-off deal with Verizon.
What it boils down to is VZW sold me something that does not work, has never worked, sent me 3 replacements all of which did not work, charged me $600 for one of those when they should not have - and all the meantime I have a pile of **** that still don't work and a lapdock I can't use. --- and VZW seems to not give a crap about any of it.
Really disgusting experience all the way around. Just as a matter of principle I'm considering printing out all of the correspondences and march my butt down to small claims court and demand a) my $600 back and b) refund all my monthly bills for past 2 years since I've never had a properly working device.
Click to expand...
Click to collapse
why have you never exchanged the lapdock?
Despite Motorola's efforts to ruin the device, I still find it to be pretty good. Its not the sexiest of devices, but its pretty solid and I've found I can do just about anything that the newer devices are able to do. I've learned that you enjoy a device more when you make it work for you, rather than wait for them to add new features and a system update. I'm not sure how much more Jellybean could offer because I'm able to do just about everything that Android is capable of doing.
Sent from my DROID BIONIC using Tapatalk 2
Sorry you had bad luck with your phone. A lot of people had their bionic replaced with a nexus or a RAZR by Verizon for much less than you mentioned. Are you interested in selling your lapdock?
Sent from my XT875 using Tapatalk 2
hmm sent back a $600 phone without tracking and delivery confirmation? That would not be Motorola's fault.
zetachi said:
hmm sent back a $600 phone without tracking and delivery confirmation? That would not be Motorola's fault.
Click to expand...
Click to collapse
I'm guessing he used the return label VZW sends you with your replacement phone. Which means that he probably didn't write down the tracking info (who would, unless they've had issues before?), and just packed up the old phone and sent it in. This isn't the first time this has happened, BTW. I'm more surprised they didn't try to replace the lapdock for him as well.
OP, good luck with your next device... I've been looking for a replacement for my Bionic as its started to have some issues, and I'm not really happy with the options at this point. I'm hoping for some new stuff around Google I/O, but not holding my breath. FWIW, I've had way fewer hardware issues with my Bionic than with previous phones.
dnlwthrn said:
I'm guessing he used the return label VZW sends you with your replacement phone. Which means that he probably didn't write down the tracking info (who would, unless they've had issues before?), and just packed up the old phone and sent it in. This isn't the first time this has happened, BTW. I'm more surprised they didn't try to replace the lapdock for him as well.
OP, good luck with your next device... I've been looking for a replacement for my Bionic as its started to have some issues, and I'm not really happy with the options at this point. I'm hoping for some new stuff around Google I/O, but not holding my breath. FWIW, I've had way fewer hardware issues with my Bionic than with previous phones.
Click to expand...
Click to collapse
I agree, the latest have not been anything close to wow.
collije said:
You should post this to the new Marketing consultant to Motorola, Guy Kawasaki on Google+.
A new sob story may net u a current HD MAXX or discount (or better) to the X phone whenever it launches.
My dad's always said, the answer's always no unless you ask.
Sent from my DROID BIONIC using Tapatalk 2
Click to expand...
Click to collapse
Good idea - I will do that.
neo1738 said:
why have you never exchanged the lapdock?
Click to expand...
Click to collapse
Well since the phone doesn't work right there is no point.
brainwash1 said:
Sorry you had bad luck with your phone. A lot of people had their bionic replaced with a nexus or a RAZR by Verizon for much less than you mentioned. Are you interested in selling your lapdock?
Sent from my XT875 using Tapatalk 2
Click to expand...
Click to collapse
Well I only paid 50 bucks for it - but I wouldn't feel right about selling it to someone because I don't know if it actually works right.
dnlwthrn said:
I'm guessing he used the return label VZW sends you with your replacement phone. Which means that he probably didn't write down the tracking info (who would, unless they've had issues before?), and just packed up the old phone and sent it in. This isn't the first time this has happened, BTW. I'm more surprised they didn't try to replace the lapdock for him as well.
OP, good luck with your next device... I've been looking for a replacement for my Bionic as its started to have some issues, and I'm not really happy with the options at this point. I'm hoping for some new stuff around Google I/O, but not holding my breath. FWIW, I've had way fewer hardware issues with my Bionic than with previous phones.
Click to expand...
Click to collapse
Ahh yes the infamous tracking-number / label problem. Well that is how they screwed this all up to begin with I think. When they sent me a replacement phone, there was no return shipping label in the box. I called VZW and they sent me another box that was empty, expect for a return shipping label. I've tried and tried and tried to explain to them that my guess is that they're looking at the wrong shipping label because of this.
Everytime I call now they say the same thing. "Ok - we're going to start an investigation". Yes, that's right - since last August, every time I call they say this. I think the count is at 59 times now they've said they're "starting the investigation" (I will have to check my notes on exact number).. It's just a bunch of bull****.
Few things I want to get straight, I in no way shape or form tampered with this device. I am an AT&T employee and came across this while setting a customer up with his new S5. This is how it came brand new sealed out of the box. Also, I understand the photo is blurry. This is due to the fact that the screen did not stay up long. I snapped as fast as I could before I had to take it back because it was actually extremely buggy and kept freezing. Just felt the need to to share with the guys. Looks like some are being missed in the lock down lol.
Sent from my SAMSUNG-SM-G900A using xda app-developers app
bnicsk8guy said:
Few things I want to get straight, I in no way shape or form tampered with this device. I am an AT&T employee and came across this while setting a customer up with his new S5. This is how it came brand new sealed out of the box. Also, I understand the photo is blurry. This is due to the fact that the screen did not stay up long. I snapped as fast as I could before I had to take it back because it was actually extremely buggy and kept freezing. Just felt the need to to share with the guys. Looks like some are being missed in the lock down lol.
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Can you tell what software version its running?
That doesn't mean the bootloader is unlocked. It simply means that the devices scanning utility (SysScope it was called on the S4) detected a change to a file. In the case of the phone you had, it sounds like it was probably do to a faulty board or failing software in a bad unit. The S4s are known to show "custom" for absolutely no reason at all or because of something on the SD card. It usually reverted back to official after a couple of reboots. I'm not trying to be confrontational by asking this, but how can you be an AT&T employee and not know this? Like I said, this question is not a personal attack, but I am wondering if AT&T gives any training on how these devices work in real life and not just on the shelf. Either way, I promise you the bootloader is still locked on that device. The unlocked symbol and custom have nothing at all to do with the bootloader.
Mine shows that also
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pingfl00d said:
Mine shows that also
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Me too. Still not exactly sure what it means unless it's the developer options being enabled.
Edit: Just checked and it's not the developer options...and mine doesn't have the unlock icon anymore actually. I think scott14719 is probably right.
nizbot said:
Me too. Still not exactly sure what it means unless it's the developer options being enabled.
Edit: Just checked and it's not the developer options...and mine doesn't have the unlock icon anymore actually. I think scott14719 is probably right.
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I'm right. If you want more information about it you can search the AT&T S4 forum for relevant threads. There really is a lot of information about it that might answer a lot of potential questions.
scott14719 said:
That doesn't mean the bootloader is unlocked. It simply means that the devices scanning utility (SysScope it was called on the S4) detected a change to a file. In the case of the phone you had, it sounds like it was probably do to a faulty board or failing software in a bad unit. The S4s are known to show "custom" for absolutely no reason at all or because of something on the SD card. It usually reverted back to official after a couple of reboots. I'm not trying to be confrontational by asking this, but how can you be an AT&T employee and not know this? Like I said, this question is not a personal attack, but I am wondering if AT&T gives any training on how these devices work in real life and not just on the shelf. Either way, I promise you the bootloader is still locked on that device. The unlocked symbol and custom have nothing at all to do with the bootloader.
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AT&T provides training that is optional for new devices, but there is an article released with relevant information to sell the phone. They do not train employees to check bootloaders, for root, for knox warranty, etc. None of my coworkers know what a bootloader is or what it means to be locked or unlocked. Edit: No training provided by AT&T mentions root, jailbreak, bootloaders, etc etc.
To be on topic, after I switched to ART, the Custom unlocked pad came up, when I switched back to Dalvik, the Custom unlocked padlock went away.
I am also an AT&T COR store employee and none of my coworkers know about that kinda stuff. Not a lick of training is given on that.
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I'll try not to take offense to that....lol. No AT&T does no training for these things. And to be honest with you I am usually pretty knowledgeable when it comes to these things. I have been out of the Samsung scene for a while ( Due to me using my more developer friendly Nexus 5 or my new HTC One M8) so I am now unfamiliar with how these devices handle certain things. I have yet to do anything like change my runtime on the device do to the fact that it only made minor performance changes to my Nexus 5. If I would have I probably would have gotten the same boot screen and then eventually thought nothing of it. Just had a little moment of excitement while on the job lol.
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bnicsk8guy said:
I'll try not to take offense to that....lol. No AT&T does no training for these things. And to be honest with you I am usually pretty knowledgeable when it comes to these things. I have been out of the Samsung scene for a while ( Due to me using my more developer friendly Nexus 5 or my new HTC One M8) so I am now unfamiliar with how these devices handle certain things. I have yet to do anything like change my runtime on the device do to the fact that it only made minor performance changes to my Nexus 5. If I would have I probably would have gotten the same boot screen and then eventually thought nothing of it. Just had a little moment of excitement while on the job lol.
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Definitely no offence intended. I just wish AT&T, Bestbuys, etc... would do a better job of training the people that they expect to sell these devices. Most people don't know the everyday quirks of most devices unless they are given an oppertunity to learn about them.
scott14719 said:
Definitely no offence intended. I just wish AT&T, Bestbuys, etc... would do a better job of training the people that they expect to sell these devices. Most people don't know the everyday quirks of most devices unless they are given an oppertunity to learn about them.
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Careful what you wish for!! Last thing I need is someone checking whether my Knox has been tripped or my bootloader unlocked when I do a return :laugh:
As AT&T employees you better get ahold of some higher ups, and let them know they are going to lose lots of customers due to the lock down on their bootloaders of their devices. Many people are ready to switch.
pcidiot said:
As AT&T employees you better get ahold of some higher ups, and let them know they are going to lose lots of customers due to the lock down on their bootloaders of their devices. Many people are ready to switch.
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they don't care and anything this guy says will most likely anything this guy says will be ignored
cyberace1985 said:
they don't care and anything this guy says will most likely anything this guy says will be ignored
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Seems to me they should care, they could lose 100's if not 1000's over the next 4 years.
pcidiot said:
Seems to me they should care, they could lose 100's if not 1000's over the next 4 years.
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But in the grand scheme of things 100 to thousands isn't that big of a loss. for an example with the s5 I can almost guarantee we are just a small subset of s5 owners the largest portion will never know what root is or have any idea what to do with it. The money they take from the larger portion will cover the expected returns from the 1% who are upset and or mad that they locked the BL.
cyberace1985 said:
But in the grand scheme of things 100 to thousands isn't that big of a loss. for an example with the s5 I can almost guarantee we are just a small subset of s5 owners the largest portion will never know what root is or have any idea what to do with it. The money they take from the larger portion will cover the expected returns from the 1% who are upset and or mad that they locked the BL.
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Your right partially but grand scheme of things = all of their devices that are locked not just s5's. I am just saying that, they are always seeming to pull more customers in with new deals so gaining customers is important to them. So not losing customers should also be important in the same aspect no matter what the percentage is. If they don't care then shame on them.
pcidiot said:
Your right partially but grand scheme of things = all of their devices that are locked not just s5's. I am just saying that, they are always seeming to pull more customers in with new deals so gaining customers is important to them. So not losing customers should also be important in the same aspect no matter what the percentage is. If they don't care then shame on them.
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They would love to get everyone 100% satisfied but realistically its impossible so they shoot for the highest number of satisfied people
pcidiot said:
Seems to me they should care, they could lose 100's if not 1000's over the next 4 years.
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No they won't. Who are they going to switch to? Tmobile? Tmobile will be locking down their bootloader as soon as they get the chance. Only reason why they haven't already is because they need as many customers as they can get. Same reason they kept downloader booster...even though they can't afford to keep it. Not to mention, the average user doesn't give a crap about bootloaders or download boosters.
I got the custom message after applying ART.
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cyberace1985 said:
But in the grand scheme of things 100 to thousands isn't that big of a loss. for an example with the s5 I can almost guarantee we are just a small subset of s5 owners the largest portion will never know what root is or have any idea what to do with it. The money they take from the larger portion will cover the expected returns from the 1% who are upset and or mad that they locked the BL.
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You are right I seen an older couple at the att store buying both s5's and it looked like they did not know anything about root. Etc. They are buying the device because of its features and camera. Not saying older people don't mess with the bootloader or anything.
MOTO X SLAPPED