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Hi guys,
i had just got back inside the dive shop's speedboat when my wife thought the she should check whether all had gone well during the dive.
I unwisely went to pick up the call, and dropped my tilt on the floor of the boat which had about 2 inches of water. I opened it up wiped it clean and left in the sun for about 3-4 hours. When i put it back together, it fired up and i thought i was home free.
Sadly, it somehow restarted itself and stuck on the tricolor screen. I tried a hard reset and it worked fine, booted and worked ok for about 2 days, except that sometimes it would auto-dial the last caller, like the green button was pressing itself.
Yesterday, it put itself in an endless restart loop where it would boot up and then 3-5 seconds in the boot sequence it would boot again, like someone was pressing the reset pinhole. I took the battery out once again, and when i put it back in, i just get the tricolor but the hard reset "trick" doesn't work anymore and i am stuck in the tricolor.
I just got back from my vacation and saw the various threads, so i thought i might add mine. I would appreciate any insight or ideas into how i would go about saving my phone...
Thanks a lot
I think your only chance is to take it apart and clean it -- salt water will corrode things quickly and lead to all kinds of nasty stuff.
I would open it up clean it with alcohol then put the parts in a bowl of uncooked rice for a day (works wonders on fixing wet watches and electronics), after putting it back together I would flash it to a STOCK rom, then flash to a ROM of your choice.
Thanks a lot for all the tips guys. Unfortunately i cannot open it up before the weekend, but i can do the rice bowl thing immediately and hope for the best.
I will keep you posted.
Thanks
aalexandrou said:
Thanks a lot for all the tips guys. Unfortunately i cannot open it up before the weekend, but i can do the rice bowl thing immediately and hope for the best.
I will keep you posted.
Thanks
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Say bye to your phone then.. Salt water is extremely corrosive to electronics and even a few hours and then cleaned could be the end of it. Days? Well.. Let us know how it turns out.
khaytsus said:
Say bye to your phone then.. Salt water is extremely corrosive to electronics and even a few hours and then cleaned could be the end of it. Days? Well.. Let us know how it turns out.
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Well put. People often don't realise that the usual tricks which may work if it's fallen into very pure water, won't work with salt water. If the o/p has insufficient time to do a proper job of it himself right away, then he may consider paying a professional to do it for him (even then he may be to late though).
Edit just realised my post number is 666 - sorry if this seems similarly harsh and cruel but its true.
Thanks for all the input guys, but i dont have a choice. I am somewhere without access to my tools or anybody else's tools for that matter.
Its now been a week since the phone fell in the drink, and that's that.
It still switches on - but stays in tricolor - so i hope that its not completely dead. Still, if it dies then it dies, and i will have to get another one. Maybe the HTC Leo when it comes out.
I will keep all of you posted.
Flying Kiwi said:
Well put. People often don't realise that the usual tricks which may work if it's fallen into very pure water, won't work with salt water. If the o/p has insufficient time to do a proper job of it himself right away, then he may consider paying a professional to do it for him (even then he may be to late though).
Edit just realised my post number is 666 - sorry if this seems similarly harsh and cruel but its true.
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aalexandrou said:
Thanks for all the input guys, but i dont have a choice. I am somewhere without access to my tools or anybody else's tools for that matter.
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Unless you're somewhere without a postal service and telephone service you still have choices. In fact thats how HTC in the UK arrange and receive many of their repair jobs.
???
Well if you are in the middle of nowhere without any modern equipt. except for the ancient internet, why would you even ask anyones advice if there was nothing you could do except put it in a bowl of rice. Everyone keeps trying to help you but you just keep telling them you can't do anything. Go buy your Leo and don't drop it in the dink mate. lol
Hello everyone,
I am now back home, where all my tools are available. I opened up the phone and cleaned it thoroughly with pure alcohol.
Dried it up and reassembled it, crossed my fingers and fired it up: And there it was!! It worked perfectly, and it has been doing so for almost 24 hours now.
Thanks once again for all your help.
@ Martinjv71
Thanks for your constructive comment. When i asked the question, i had no way of knowing that opening it up was just about the only thing i could do to save my phone. If you dont have something productive to say to people when they post something, just be quiet then. I asked people's help, not for your criticism, nor your wiseguy comments regarding my lack of access to tools, while having access to the internet. Your comment had absolutely zero added value in this conversation, so why did you even bother? We'll see how funny you think it is if you ever drop your phone in the drink.
If you must know, i was on holiday and then went on a business trip in a place where it was impossible to buy the tools and the hotel i was staying at did not have something i could borrow - while internet service is available in most hotels, size 6 torx screwdrivers are not.
Martinjv71 said:
Well if you are in the middle of nowhere without any modern equipt. except for the ancient internet, why would you even ask anyones advice if there was nothing you could do except put it in a bowl of rice. Everyone keeps trying to help you but you just keep telling them you can't do anything. Go buy your Leo and don't drop it in the dink mate. lol
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Congratualations.
ashoooo said:
Congratualations.
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Thanks a lot!!
Distilled water
You may have saved it. I usually go a bit further by removing the battery and soaking it for at least 30 seconds in distilled water.
If you have it apart at the time, only the electronics need the soak. Cards, Boards, switches, contacts. Water with salt or chlorine needs to be diluted and rinsed away. I have some long surviving Nokia 6800s to show for the effort!
I guess wiping it down may do the job for sealed parts/components.
Erbid
Extreme luck strikes
aalexandrou said:
reassembled it, crossed my fingers and fired it up: And there it was!! It worked perfectly, and it has been doing so for almost 24 hours now.
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Then you should rush out and buy a lottery ticket because you are very lucky - especially so having powered it on or had the battery in it while it's wet with salty water.
Thanks for your constructive comment. When i asked the question, i had no way of knowing that opening it up was just about the only thing i could do to save my phone.
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The problem is that many people think they can get away with just drying it out and it'll work but when water containing minerals has contaminated the device, even when the water evaporates mostly away, the salt/minerals remain and as already mentioned can be considered a corrosion time bomb - I wouldn't say your out of the forrest yet either because there'll be areas you couldn't get at properly to clean (such as under ICs and in some switch contacts) so only time will tell. It's the same as cars which have been in floods. Even though they will be dried out and cleaned, they're still a huge corrosion risk compared to cars that have not been submerged.
I asked people's help, not for your criticism.
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I can certainly understand peoples anger about your response because it did appear to me you weren't taking the urgency of the situation seriously. Even if you have no tools to perform a repair yourself, there's still the ability to post it to a repair centre. Where theres a will, there's a way.
I hope your Kaiser lives long and prospers - my fingers are crossed for you
Hello. Yes, I'm a noob. I watched video, and also have been trying to find a solution for last three days. I just really am unsure where to even start!!.... :silly:
I just purchased this Samsung Galaxy Tab:
ebay. com/itm/Samsung-Galaxy-Tab-w-Otter-Box-Charger-3G-SPH-P100-/140863908008?_trksid=p2047675.l2557&ssPageName=STRK:MEWNX:IT&nma=true&si=zdNnh%2F8hBkAfClqVXbmhnrVFeI4%3D&orig_cvip=true&rt=nc
(Sorry I can not link without spaces)
I have no SD card.
This is Sprint version of Tab, though I'm not sure if that is still attached to the tab.
I do not know if this is rooted (item description does not say anything about that, but I'm guessing it is..)
Received it, charged it, tried to turn it on, and it loops the glowing Samsung boot screen.
I tried to load in recovery mode and the attached image is the screen that I get. fails to mount anything!
(again tried to link to image also but not allowed )
I downloaded both kies and odin but can"t seem to connect the tab to the PC? I have never used any of these programs and was just not expecting to need to so soon.
I'm not trying to do anything fancy just yet, just want to be able to turn the tab on!!
I have searched these forums, and others, youtube, can't seem to find my exact problem and getting to be at wit's end..
I used to be pretty tech savvy but haven't done much dealings in last few years so rusty. And I have never had any kind of smart phone or tab before and so I'm just a bit nervous on where to start or to do anything because I think it is good that it at least still turns on?? Don't want to worsen the problem.
I am just between trying to resolve this matter, if it is possible or if nothing is possible, attempting to use the ebay buyer protection but i'd rather it not come to that! (also why I haven't made any changes just yet)
I do not have any other communication device at the moment, was kind of relying on this tab for work, and don't have time or money to spend waiting for that to go through plus a replacement unless I have absolutely no choice.. :crying:
I would be eternally grateful for any help in what direction to go. If I could JUST get a jump start I think I tend to pick things up alright.. as far as development goes. Just off to a bad start with this tab and pretty please if you don't mind give me some reassurance (and maybe some links) that it will be okay :victory::highfive:
Probably has been rooted. Boot into recovery ( power volume up ). Press vol up and power. Once the tab starts, keep your finger on volume up and quit the power button. Once you are in recovery, take a picture of the screen and post here.
glussier said:
Probably has been rooted. Boot into recovery ( power volume up ). Press vol up and power. Once the tab starts, keep your finger on volume up and quit the power button. Once you are in recovery, take a picture of the screen and post here.
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i figured so! the attached picture in the original post is from holding the volume up button while powering on. that is supposed to be in recovery mode, but there is "(No such file or directory)" for.. seems to be anything.
junoorudont said:
i figured so! the attached picture in the original post is from holding the volume up button while powering on. that is supposed to be in recovery mode, but there is "(No such file or directory)" for.. seems to be anything.
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You may want to contact the seller before raising buyer protection.
Maybe he is willing to take it back or willing to refund you some money, then let you play with it.
I hope it is not a case of bad NAND chip.
priyana said:
You may want to contact the seller before raising buyer protection.
Maybe he is willing to take it back or willing to refund you some money, then let you play with it.
I hope it is not a case of bad NAND chip.
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I have contacted him, though he doesn't seem to understand what is the problem either. I definitely would prefer to arrange something with him I just don't even know my options right now if that makes sense. He said he hadn't had this problem so I don't know.. because I have not done anything with it myself but open the mail and plug it in. If it was working for him correctly, the chip wouldn't be bad would it?
He had photos of the tab on running screens in his listing. Seems to be the same one.
I guess was trying to see if I even had a chance at it working regardless. I am on a very limited budget so its already been an inconvenience, but thats the risk I take buying second hand I suppose. Just trying to make the best of it any which way. I just have no idea what this screen says about the condition of the tab..
I have no ill will toward the seller just trying to find best resolution.
I'm not opposed at playing around with it, as long as I would actually have a good chance of it actually working and had a clue where to start.
Otherwise I would probably like to return it. Like I said, going the buyer protection route is worst case scenario to me. And I would not use the buyer protection after altering the programming in any way. That is also part of why I have not tried anything so far. Don't want to totally break or brick it.
I just want to turn it on. I actually hadn't even had the notion of playing with any of it whatsoever until I found I had a problem, and started researching it
or if it is fixable . (which I still do not know)
I think I have decent ethics,, mostly I'm just trying to figure out what is wrong with the tab, both for myself and / or the seller if we do happen to return the tab :fingers-crossed:
Thank you!!
I am sure you have the right ethics.
What we are worried is if he hasn't got one.
How do you know the picture is of this tab, and was the condition right before the sell?
If he is genuine, there can be a compromise. Either he take it back, or take it back to fix it and send you again (after sufficiently proof to you that it is now running, with video of him flipping it front and back next to the TV news or something, hahaha, pointing the same scratches and marks on the tab he is holding), or refund you a little money.
But if he is unwilling to compromise, and you would like to try fixing it yourself and be a good guy, then bite the bullet and try and prepare to bear the loss.
But give him no star, afterall it is his choice not to keep you happy, right?
Edit: also I have no experience with CDMA tab to try to guide you. If it were a GSM tab, at least I have some experience.
priyana said:
I am sure you have the right ethics.
What we are worried is if he hasn't got one.
How do you know the picture is of this tab, and was the condition right before the sell?
If he is genuine, there can be a compromise. Either he take it back, or take it back to fix it and send you again (after sufficiently proof to you that it is now running, with video of him flipping it front and back next to the TV news or something, hahaha, pointing the same scratches and marks on the tab he is holding), or refund you a little money.
But if he is unwilling to compromise, and you would like to try fixing it yourself and be a good guy, then bite the bullet and try and prepare to bear the loss.
But give him no star, afterall it is his choice not to keep you happy, right?
Edit: also I have no experience with CDMA tab to try to guide you. If it were a GSM tab, at least I have some experience.
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Ah thank you anyway! I am definitely picking up what you're putting down. He has great feedback, 100% positive, or else I probably would not have ordered it, though this seems to be the only electronic type sale he's made. We will see how it goes. I believe its the same device because it included the otter box and I saw no others like it. There are virtually no scratches on it, one tiny one I found near volume buttons, but that is it. And the smear on otterbox in photo seems to match. Though there's no box on the tab in the photos in which it is running properly, they do seem to be on the same carpet as the others.
OHHH ebay I forgot why I shyed away from that website. I really was trying to be very discretionary in ordering the thing but I guess it doesn't always make a difference hahah I almost wondered if he possibly had taken the photos, then tried to wipe his data before sending, and that is where something went wrong. Who knows! I am waiting for his response to the email with photo I posted here.
Actually its relieving just to talk to someone who gives a hoot about it any which way. :highfive:
Really hope can work something out.
If you decide or have to keep this device, can you, at least, get the seller to tell you what recovery and what o/s was installed on your tab?
glussier said:
If you decide or have to keep this device, can you, at least, get the seller to tell you what recovery and what o/s was installed on your tab?
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Thanks for suggestion. He is actually corresponding with me a little bit at a time. So I just asked him specifically what you just asked, and a few other questions regarding the tab's past, will update as soon as I find out. It is certainly more difficult with such little knowledge of the history of the item. I did receive confirmation from him that it was rooted. Nothing beyond that so far, however.
But hey on the lighter side of the situation! Haha, My trusty ol' horoscope ( -__- ) popped up and it says:
You're more in tune with the tech world than usual and now is a good time to price out gadgets for later consumption. You may want to look into stuff that doesn't quite make sense to you yet. :good:
That's a good "sign" right?
Are you sure it's not an horoscope written by the seller?
junoorudont said:
Though there's no box on the tab in the photos in which it is running properly, they do seem to be on the same carpet as the others.
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No otter box on the one running properly!
Kind of a clue that it was an older photo?
why would he take out the otter box and run it and take a photo of it?
I am calling foul here.
He must confess and take it back.
Regards,
Hercule Poirot wannabe
Sent from my GT-P1000 using xda app-developers app
priyana said:
why would he take out the otter box and run it and take a photo of it?
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Well, it actually isn't in the otter box for most of the photos in listing... but that's still a good point... I tried to link to the listing but being a newbie I can't post links. Just realized he is from a town named Brick.. go figure! I don't know if he'll take it back or not..because he listed no returns. So you think the tab is likely not fixable? And I may have been ripped off? Wow what a bummer....
Now wondering if there's a time limit on the buyer protection if that may be part whats taking so long.. dragging it out. As far as that goes, never used it before, but I have no feedback, just started a new account recently because I hadn't used it in 5 + years and could not remember my old one. And his 100% positive feedback, I don't know if I would have a chance anyway
If they take that in consideration..
He probably did write the horoscope. jokes on me i guess..
If you have to keep the Sprint tab, you might want to restock-it back to Gingerbread 2.3. See the following thread, if you have any questions, don't be shy: http://forum.xda-developers.com/showthread.php?t=1275031&highlight=odin+drivers
after seeing the ebay link you PM me, I do think he has reason to take photo of the tab running out of the otter box.
Initially I thought his shots was with the otter encasing the tab, except for the one that it is running. Apparently all of them are with the otter off, but the one running has no otter nearby.
Well, like in my PM, if you can go download mode, there is still chance to get it running.
The most extreme case is with a broken NAND chip, some have removed the NAND (it was glued on, can you believe that) and still run from microSD card.
There are ways, as long as it still boots to download mode/recovery.
Soon it will be your call....
Before removing the nand chip, he should try to restock like I said before and as shown in the thread link I posted.
glussier said:
Before removing the nand chip, he should try to restock like I said before and as shown in the thread link I posted.
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Yeah, I am sure he know. I already PM him, apparently the same link as yours.
the NAND removal is the last, only if it is proven to be bad.
I forgot to mention that he should include the pit file and repartition the device, just in case.
well i haven't heard again from seller. No matter which way I go it is going to take some time and energy but I would rather not direct it toward dealing with an argument, so going to try to direct all that more positively and give this a go.
Thanks for all the advice for sure!
I am sure I will end up with some more questions at some point. Though, in spite of the fact that I don't think I should HAVE to do all this right away, as I do, I still feel okay about succeeding.. :fingers-crossed:
priyana said:
Yeah, I am sure he know. I already PM him, apparently the same link as yours.
the NAND removal is the last, only if it is proven to be bad.
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So I have performed the tasks as posted, and made some progress (I think?), though the tab is still stuck on Samsung screen when start up normally.
Now when I load it in recovery mode I get this screen::
If you just Odin the ef17 using rodderick guide, you shouldn't even have cwm 4.0 I think...
Need someone to confirm.
Are you past that point and going for ics?
Sent from my GT-I9300 using xda app-developers app
So i have been having issues with my device. The device will shut off, sometimes not charge properly and the device will die and i will have to unplug the battery and plug it back in to power cycle the device and for it to register a charge. So i decided to call and explain this to the "tech" the moment i mentioned that i opened the device and did this they said i had "voided" my warranty and i would have to contact Asus.
Yeah. I voided my warranty by popped open the back and unplugged the battery. This is how i was treated. Also.. I then request a supervisor who then states the same thing.. they give me a "mercy" repair and then proceed to setup a repair, but they have "noted" that i have voided my warranty by "messing with the internal components, and that the back was not made to be opened." That if they verify that i have "messed with this" i will be charged the full amount for the replacement device.
Seriously? I am fuming right now. they pretty much made me feel like i had broken a law by opening up their PLASTIC device. the back is held on by clips.. no screws, warranty stick, or any other type of method of removal. I was told that the "normal" consumer would never do that... and that i definitely voided my warranty.. I am so peeved right now i could hit something. Seriously?!
Good job Google. Your first major device made by "you" and this is how you treat your customer. Thank god i'm an Apple user and i was an ex-Applecare rep and RULE 1, you never accuse the customer of doing anything. You never make them feel like some inept POS because you popped off a battery cover. WOW. Last Google product i buy. Seriously. I have never had a customer experience where i was berated on the phone as some sort of villain.. by 2 "techs" Not only that.. the "supervisor" said .."oh sir, it's not that easy to pop the back off.. you really have to get IN THERE"
Peeved. XDA has anyone been treated like that by them? I thought the Nexus line was for the "tech savy" you know the ones that can root, unlock, and develop.. yet i was treated like a criminal for doing some basic trouble shooting. I told the tech on the phone.. what if i had bought this 2nd hand and couldn't turn it on.. the SERIAL NUMBER IS ON THE INSIDE LID.. she just said.. "well i understand that.. but you still voided your warranty.."
WOW.
google should let people play as long as they dont short it out.
The Afroman said:
So i have been having issues with my device. The device will shut off, sometimes not charge properly and the device will die and i will have to unplug the battery and plug it back in to power cycle the device and for it to register a charge. So i decided to call and explain this to the "tech" the moment i mentioned that i opened the device and did this they said i had "voided" my warranty and i would have to contact Asus.
Yeah. I voided my warranty by popped open the back and unplugged the battery. This is how i was treated. Also.. I then request a supervisor who then states the same thing.. they give me a "mercy" repair and then proceed to setup a repair, but they have "noted" that i have voided my warranty by "messing with the internal components, and that the back was not made to be opened." That if they verify that i have "messed with this" i will be charged the full amount for the replacement device.
Seriously? I am fuming right now. they pretty much made me feel like i had broken a law by opening up their PLASTIC device. the back is held on by clips.. no screws, warranty stick, or any other type of method of removal. I was told that the "normal" consumer would never do that... and that i definitely voided my warranty.. I am so peeved right now i could hit something. Seriously?!
Good job Google. Your first major device made by "you" and this is how you treat your customer. Thank god i'm an Apple user and i was an ex-Applecare rep and RULE 1, you never accuse the customer of doing anything. You never make them feel like some inept POS because you popped off a battery cover. WOW. Last Google product i buy. Seriously. I have never had a customer experience where i was berated on the phone as some sort of villain.. by 2 "techs" Not only that.. the "supervisor" said .."oh sir, it's not that easy to pop the back off.. you really have to get IN THERE"
Peeved. XDA has anyone been treated like that by them? I thought the Nexus line was for the "tech savy" you know the ones that can root, unlock, and develop.. yet i was treated like a criminal for doing some basic trouble shooting. I told the tech on the phone.. what if i had bought this 2nd hand and couldn't turn it on.. the SERIAL NUMBER IS ON THE INSIDE LID.. she just said.. "well i understand that.. but you still voided your warranty.."
WOW.
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Is there any documentation that came bundled with your device that clearly provides instructions for how to remove the back cover and how to disconnect the battery? does the device even have a battery that is user removable and replaceable ?
no to both and you knew that... you had to search for information online to perform that and you still did it knowing full well that wasn't allowed.
the moment your device showed any signs of issues you should have contacted Google to get an RMA
Warranty is present on our devices with rules in place. you broke the rules and then admitted to it to a tech and expect something different?
You are not supposed to open the cover plain and simple, if you expect the company that sold it to you to honor the warranty which means they trust you haven't touched anything inside then you leave it alone and always contact them for service. that's your complete circle..
Open your device and you lose that ability because now it is assumed A. you have touched or modified something, B. you know what you are doing since you have opened the device up.
They have no idea what you have done, you expect them to just take your word for it? I'd love to see that fly at the dealership on your new car... "Yea the engine blew, it was making a ticking sound but before notifying you guys I went ahead and took the engine cover off and looked around and also changed a few things but i still have my warranty right? kthnxbai
The Nexus line has nothing to do with being for people that are tech savy... thats just the general consensus of people that choose ANDROID over IOS.
People buy the Nexus line because they want the full unmodified Google experience AND the latest OS updates from Google plain and simple.
Either play by their rules and leave the device alone and if it has issues notify them, get an RMA and send it back that's what they are there for. not to clean up the mess that happens after you touched the device in a way you weren't supposed to.
Even if you didn't do anything other than open the cover, how are they supposed to know? just trust you? :laugh:
Why did they accuse you? because like an idiot you just told them straight up yes I opened the device even though I know i'm not supposed to.
Lucky they gave you the mercy repair....
Well i feel for you brother, it's not like you broke the device yourself...that said it's pretty clear the back cover is not designed to be removed by consumers, and you really should have known that disconnecting the battery could technically void your warranty.
While some companies may be lenient with their warranty policies, you certainly shouldn't expect it; so to admit.that you played around with the internals was a little naive i'm afraid. I remember hearing a story about techs at one company being instructed to look for rooted phones that had been sent in so that the warranty could be voided (because technically rooting was a breach of conditions).
But look, you might get lucky and they won't charge you if the fault is obviously not your fault. I hope it works out for you.
I'd have been more surprised if they did NOT void the warranty when you told them that. Its pretty common sense that you should not tell techs that you have opened a device.
The Afroman said:
Peeved. XDA has anyone been treated like that by them? I thought the Nexus line was for the "tech savy" you know the ones that can root, unlock, and develop.. yet i was treated like a criminal for doing some basic trouble shooting.
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Sounds to me like you were treated as someone who voided his warranty. Which is exactly what you did. Sounds fair to me.
It's your responsibility to know what voids the warranty, and you're trying to make others suffer for your mistake.
And the tech savvy people know that when they open up and mess with their devices, they're on their own.
FYI, the Nexus 7 back cover is not made to be just popped off like many phone back covers so you probably damaged something as well.
Taking the back off the N7 does not void the warranty. However, I think there is a "VOID" sticker on one of the screws that keep the battery connected to the device that if removed, this DOES void the warranty. I would look, but I can't pop the back off my N7 because I just clipped my fingernails, haha. But I have taken off the back of my previous N7s various times and sent them all back with out any problems. I just haven't tampered with the stickers that say "VOID" on them.
Obvious warranty voiding action is obvious.
Sent from my Nexus 7 using xda premium
They made it a sealed back for a reason they don't want people messing and you have silly to do it. Its like moaning you have bricked your nexus and moaning they won't give you a new one. Same as in game shops the minute you take it out the cellophane its none-returnable. You should of phoned them straight away when you noticed the problem.
Sent from my Nexus 7 using xda app-developers app
Never tell any company you tried to fix some thing your self
Sent from my Nexus 7 using Tapatalk 2
Look. Seriously I understand. I get it. If i damaged the device, the warranty should be voided. But i didn't. Second. Most devices, that do NOT want you in the back would..
A.) Not make the back held on by snaps, that are super easy to remove (please don't tell me it's hard or difficult to remove because it's not) The devices that have tamper proof backs have screws with warranty voiding measures like a sticker that says (VOID WARRANTY) and a screw under it.. Or they would have a security Torx screw.. or something! Go check your devices..
B.) I have spent hours looking and reading the warranty manual and NOTHING in there says you can't remove the battery back. Have anyof you owned a Galaxy S (the original) the battery back snaps on the exact same way. you have to pop it off with snaps all around the edge. Also.. nothing inside the back says "HEY if you remove this you void your warrenty!"
C.) I get the battery is not user replaceable.. sort of.. it's one plug and you pop it out.. but i think the battery is held with glue so i wouldn't remove it.. but come on guys i'm seriously not trying to be a ****, i know if i had opened something that said "DONT OPEN" or there was a screw on back i wouldn't have said anything when i called.. but this is silly.. the moment i mentioned i popped the back off, they threw up there hands and ignored the fact that the device was having issues prior..
D.) In the Warranty paper work it says "the Product has been tampered with, repaired and/or modified by non-authorized personnal:" So opening the back that is easy to open but has no TAMPER PROOF anything voids your warranty.. in that sentence i don't think i did ANY OF IT. I didn't take it apart, unscrew, replace parts, etc.. all i did was open to unplug and plug battery back in.. if thats tampering.. then we ALL have void our warranties on MANY devices as i'm sure that wording is used on MANY devices warranties.
Seriously though I know when i have been beaten. I can admit defeat but the way i was treated on the phone was awful. I can't understand how that is good customer service. Adult conversation here.
And you blame Google for this.....
If your device was cutting out and not charging then why didn't you get it repaired or replaced under warranty instead of messing about with the internals? Clearly you must have done more than just opening the back cover, someone who goes that far will meddle with the battery and connectors which definitely VOIDS your warranty. It's not the same as opening the back cover of a Galaxy phone that has a user replaceable battery.... this doesn't
Seriously the more people like you move back to Apple the better these forums would get. Good luck
Xda seems full of assholes today.. (not you op!)
Sent from my GT-I9100 using Tapatalk 2
Frostfree said:
And you blame Google for this.....
If your device was cutting out and not charging then why didn't you get it repaired or replaced under warranty instead of messing about with the internals? Clearly you must have done more than just opening the back cover, someone who goes that far will meddle with the battery and connectors which definitely VOIDS your warranty. It's not the same as opening the back cover of a Galaxy phone that has a user replaceable battery.... this doesn't
Seriously the more people like you move back to Apple the better these forums would get. Good luck
Click to expand...
Click to collapse
The battery connection problem is very common many people have fixed it the way he tried the only mistake he made is telling them about it
Sent from my Nexus 7 using Tapatalk 2
Frostfree said:
And you blame Google for this.....
If your device was cutting out and not charging then why didn't you get it repaired or replaced under warranty instead of messing about with the internals? Clearly you must have done more than just opening the back cover, someone who goes that far will meddle with the battery and connectors which definitely VOIDS your warranty.
Seriously the more people like you move back to Apple the better these forums would get. Good luck
Click to expand...
Click to collapse
Wow. More people like you make Google users seem elitist. Yes i did unplug the battery you know that thing we as electronic users have been doing for YEARS. it was the only way to get it to turn back on.. is that too difficult for you? I like how you probably have never read the warranty insert but are already siding with a company of their "meaning" of the rules.
I guess everyone here would be ok if you mentioned resetting the batteries in your remote control for your TV and they said. OH well you voided the warranty..?
rcarnes911 said:
The battery connection problem is very common many people have fixed it the way he tried the only mistake he made is telling them about it
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Thanks. Thank you. Someone understands.. I admit i guess it was my fault for mentioning.. it. Now my account is "has been noted" So now i will probably not send it in for repair, because they seem to "maybe" want to charge me full price which BTW is 200 for an 8GB they don't even have it set to 150 as it should be for a device that has been replaced pricewise for the 16GB.
wow the back of the nexus is not like any phone back. there is a groove or a notch to remove phone backs. Thats like saying the ipod back is removable since its not screwed down. I can remove an ipod back almost as easy as taking off the nexus 7's back but I also know I'm not supposed to. It sucks what they told you but crying foul is almost as bad. Luckily they are going to help you anyway
The Afroman said:
Wow. More people like you make Google users seem elitist. Yes i did unplug the battery you know that thing we as electronic users have been doing for YEARS
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Click to collapse
Nonsense, just hold the power button for 10-15 seconds.
khaytsus said:
Nonsense, just hold the power button for 10-15 seconds.
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Click to collapse
Tried. Multiple times. Nothing.. the screen would stay black. battery wouldn't charge. i had to unplug battery and plug back in.. to get the charger to work. even bought 2 3rd party chargers that work for nexus to get it to respond. nothing. battery had to be unplugged and plugged back in. only way to get my device to work. I guess i shouldn't have said that and lied. *sigh*
Sorry to hear this man, I'm following this thread pretty closely. I am getting a N7 here next week (Christmas, I hope), so trying to see what others issues with it are. I hope this works out for you
Hello Xda,
This is my first post here although I've lurked for quite some time looking for answers and help.
I just got my droid 4 over winter break and I have been loving it since. The update to JB was nice but it took me some time to get it right because I am special™.
Anyways, here's my problem: A few weeks ago I was napping on a couch and I rolled over and the phone fell to the ground screen down. Later that morning the touch screen started acting erratically where it would not work until i locked and unlocked the phone. After having that happen a few times later that day the touch screen went out completely. I rebooted the phone by holding the lockscreen down and using the keyboard to select power off. When I turned it back on even the lock screen had started being screwy, which leaves me to where I am now. The lock screen locks the phone perfectly, but it i have to hit it multiple times and hope that it will turn on in the next 5-10 before trying again. The touch screen still does not work. I have read around and saw that it could be the digitizer. I took the phone apart once to make sure nothing was loose anywhere before I bought it and since that did not fix the phone I went ahead and purchased a new digitzer. I just finished installing it and I'm still having the same issues. So xda, I'm lost.
I really don't feel like buying a new phone and I'd love to try and repair this. Does anyone have any ideas on where the problem could be? I checked the pins on the back of the mobo and they looked fine. I just left the phone on a bit too long and got about 2 weeks worth of texts so it still runs smoothly..just without a damn touch screen.
Thank you for your help and reading this wall of text!
Edit: I just realized lockscreen is meant to be lock button in the title, sorry for any confusion!
WhyDroidWhy said:
Hello Xda,
This is my first post here although I've lurked for quite some time looking for answers and help.
I just got my droid 4 over winter break and I have been loving it since. The update to JB was nice but it took me some time to get it right because I am special™.
Anyways, here's my problem: A few weeks ago I was napping on a couch and I rolled over and the phone fell to the ground screen down. Later that morning the touch screen started acting erratically where it would not work until i locked and unlocked the phone. After having that happen a few times later that day the touch screen went out completely. I rebooted the phone by holding the lockscreen down and using the keyboard to select power off. When I turned it back on even the lock screen had started being screwy, which leaves me to where I am now. The lock screen locks the phone perfectly, but it i have to hit it multiple times and hope that it will turn on in the next 5-10 before trying again. The touch screen still does not work. I have read around and saw that it could be the digitizer. I took the phone apart once to make sure nothing was loose anywhere before I bought it and since that did not fix the phone I went ahead and purchased a new digitzer. I just finished installing it and I'm still having the same issues. So xda, I'm lost.
I really don't feel like buying a new phone and I'd love to try and repair this. Does anyone have any ideas on where the problem could be? I checked the pins on the back of the mobo and they looked fine. I just left the phone on a bit too long and got about 2 weeks worth of texts so it still runs smoothly..just without a damn touch screen.
Thank you for your help and reading this wall of text!
Edit: I just realized lockscreen is meant to be lock button in the title, sorry for any confusion!
Click to expand...
Click to collapse
Wow! That's bizaare. I can safely say that I've dropped my Droid 4 multiple times in the year that I've owned it, including on hard surfaces, and I've never had any problems as such. Sorry to hear about your troubles.
This sounds like a pretty in depth hardware issue, and I think it's beyond my scope of knowledge, But, I would like to ask, did you buy the phone from a third party? Or directly from your service provider? Because if you bought it from your provider, I was going to ask if you had insurance on the phone. If not, that sort of issue may very well be under warranty, depending on when the phone was manufactured. But, you probably voided it if you opened it up and changed a component in it
The only other advice I can offer, outside of buying a new phone, would be to take it to a third party repair shop. If you're in the U.S., Verizon has an independent franchise called Wireless Zone that I believe does phone and tablet repairs. I'd see if there's one in your area. Me personally, I think I'd just avoid the hassle and buy a new phone, but it's up to you. Not sure how much you can find a D4 for on eBay or Craigslist these days, but I'd go that route. Sorry I can't be more help. Good luck!
Airman1947 said:
Wow! That's bizaare. I can safely say that I've dropped my Droid 4 multiple times in the year that I've owned it, including on hard surfaces, and I've never had any problems as such. Sorry to hear about your troubles.
This sounds like a pretty in depth hardware issue, and I think it's beyond my scope of knowledge, But, I would like to ask, did you buy the phone from a third party? Or directly from your service provider? Because if you bought it from your provider, I was going to ask if you had insurance on the phone. If not, that sort of issue may very well be under warranty, depending on when the phone was manufactured. But, you probably voided it if you opened it up and changed a component in it
The only other advice I can offer, outside of buying a new phone, would be to take it to a third party repair shop. If you're in the U.S., Verizon has an independent franchise called Wireless Zone that I believe does phone and tablet repairs. I'd see if there's one in your area. Me personally, I think I'd just avoid the hassle and buy a new phone, but it's up to you. Not sure how much you can find a D4 for on eBay or Craigslist these days, but I'd go that route. Sorry I can't be more help. Good luck!
Click to expand...
Click to collapse
I had dropped it many times(I'm very clumsy with my phone) before that. This was not even the worst drop of them all so it really confuses me too. I did buy it off ebay so there was no hope for warranty which is why I went down the try and fix it myself route. I did exactly as you said a few days ago. I gave up and bought another one off craigslist. A case is already on the way too so this does not happen again. My theory is that the connections from the front half of the phone(the led/digitizer, etc) where the two pieces attach back to the circuit board have gone bad somehow. I zombiefied the phone with just the circuit board and the screen to see if pressing in different spots would fix anything but to no avail. I'm just going to hold on to it for awhile and mess with it in my spare time now hehe. Thanks for the advice!
Edit: I just wish Motorola would come out with the Droid 5 or some other new smartphone with a keyboard. I guess I'm old school but I can't go with a touchscreen only phone
WhyDroidWhy said:
I had dropped it many times(I'm very clumsy with my phone) before that. This was not even the worst drop of them all so it really confuses me too. I did buy it off ebay so there was no hope for warranty which is why I went down the try and fix it myself route. I did exactly as you said a few days ago. I gave up and bought another one off craigslist. A case is already on the way too so this does not happen again. My theory is that the connections from the front half of the phone(the led/digitizer, etc) where the two pieces attach back to the circuit board have gone bad somehow. I zombiefied the phone with just the circuit board and the screen to see if pressing in different spots would fix anything but to no avail. I'm just going to hold on to it for awhile and mess with it in my spare time now hehe. Thanks for the advice!
Edit: I just wish Motorola would come out with the Droid 5 or some other new smartphone with a keyboard. I guess I'm old school but I can't go with a touchscreen only phone
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Click to collapse
Ah, ok. Well, that's still pretty crazy that it happened. Sorry for the delayed response, but anyway glad to hear that you've got a new one on the way, and a new case coming too.
Yeah, I'm the same way. I got the D4 cuz I really like having a keyboard. Unfortunately, it looks like it may be the last keyboard phone to come out for a while, if ever. But on a sidenote, a lot of the newer phones with big screens have really good touchscreens that I think wouldn't be so bad to type on. My girlfriend's GS3 is awesome. I think I could get used to it. And even if you get touchscreen only phone, I do believe that there are a number of third party keyboards you can buy that will plug into the phone. That will probably be the way to go in the future.
:crying:
Hey guys,
Totally depressed over here. So I save and save and save and BOOM, Im the proud owner of a Nexus 6. I hit up Swappa because Ive had good dealings with solid dudes there in the past. I got my phone on Friday after work. It was described on Swappa as Mint, and on the exterior it was just that Mint I turned it on with SIM in and ready to fall in love. What I got was a device that everytime the screen times out, or you are done for a minute and hit the power button, if it sits idle for more than 5-10 min its basically dead to the world, google voice, manual hitting the power button, plugging in the charger, NOTHING....The only way, and I mean the ONLY way I can get it to turn back on is to hold the power button for like 20 or 30 seconds and then it turns on. I tried to contact the dude I got it from about it and he just said I am full of S**t and it worked perfect when he sent it to me. He said basically screw you. Took a LOT of hard a** work to save up to get this phone man and It looks like Im hit. Do any of you guys have any clues or a godsent solution to this hell? I need yalls help. Im totally at a loss for why this is happening.
electrojas said:
:crying:
Hey guys,
Totally depressed over here. So I save and save and save and BOOM, Im the proud owner of a Nexus 6. I hit up Swappa because Ive had good dealings with solid dudes there in the past. I got my phone on Friday after work. It was described on Swappa as Mint, and on the exterior it was just that Mint I turned it on with SIM in and ready to fall in love. What I got was a device that everytime the screen times out, or you are done for a minute and hit the power button, if it sits idle for more than 5-10 min its basically dead to the world, google voice, manual hitting the power button, plugging in the charger, NOTHING....The only way, and I mean the ONLY way I can get it to turn back on is to hold the power button for like 20 or 30 seconds and then it turns on. I tried to contact the dude I got it from about it and he just said I am full of S**t and it worked perfect when he sent it to me. He said basically screw you. Took a LOT of hard a** work to save up to get this phone man and It looks like Im hit. Do any of you guys have any clues or a godsent solution to this hell? I need yalls help. Im totally at a loss for why this is happening.
Click to expand...
Click to collapse
You definitely need to contact swappa and let them know. That should be your first step.
Evolution_Tech said:
You definitely need to contact swappa and let them know. That should be your first step.
Click to expand...
Click to collapse
They won't do anything unfortunately. His better option is to go through PayPal.
Sent from my Nexus 6 using XDA Free mobile app
Go through PayPal and Swappa. And leave a negative review on him. Make sure you keep records of all interactions with him as proof.
---------- Post added at 07:46 PM ---------- Previous post was at 07:45 PM ----------
Or, you could try flashing the stock firmware. But it will be tedious with the phone acting like that. I'd personally want my money back.
Swappa believe it or not told me, work it out with him. I qued them in on every message I sent him and they just replied well sorry you couldnt work it out. I am actually surprised that as buyer seller protected they shout about over there all they really do is make sure the esn isnt smashed. they dont help resolve issues like this at all. His ad clearly stated no returns unless not as advertised. he advertised mint, so any of you here know exactly what that means. He told me to take a video of the phone actually doing it, and in the next sentence said it was working perfect when he shipped it. Wheres his video to prove that? Even Swappa lets a guy go down in flames huh? This Item is not as described if it locks up. Its not "Functions Flawlessly" as they advertised. sorry this isnt the place for this. It took me a long time to come up with the money he just stole from me
That really sucks man, sorry to hear about your problem. try going into bootloader and like said flashing stock firmware, hopefully that'll fix it.
Mint means perfect. Flash stock, if the same problem exists, its faulty and not mint.
When I sold my first nexus 6, the initial install was all wacky. I assumed it was from using custom Roms and android m on the phone. Flashed a few more times and factory reset and it was good as new.
Same thing happen with note 4 and lg g3 before shipping.
Sent from my Nexus 6 using Tapatalk
electrojas said:
Swappa believe it or not told me, work it out with him. I qued them in on every message I sent him and they just replied well sorry you couldnt work it out. I am actually surprised that as buyer seller protected they shout about over there all they really do is make sure the esn isnt smashed. they dont help resolve issues like this at all. His ad clearly stated no returns unless not as advertised. he advertised mint, so any of you here know exactly what that means. He told me to take a video of the phone actually doing it, and in the next sentence said it was working perfect when he shipped it. Wheres his video to prove that? Even Swappa lets a guy go down in flames huh? This Item is not as described if it locks up. Its not "Functions Flawlessly" as they advertised. sorry this isnt the place for this. It took me a long time to come up with the money he just stole from me
Click to expand...
Click to collapse
As previously advised, open a PayPal case. "Device Significantly Not As Described". You will get your money back. PayPal nearly always sides with the buyer.
Doing a lot of research, I had heard of people who had glass screen savers that screwed up their proximity sensor. This phone does have one, but I am in a situation where I can't really take it off because let's say it doesn't fix the issue and I do get granted a refund, then I'm screwed because I have to return it the same way I got it.
electrojas said:
Doing a lot of research, I had heard of people who had glass screen savers that screwed up their proximity sensor. This phone does have one, but I am in a situation where I can't really take it off because let's say it doesn't fix the issue and I do get granted a refund, then I'm screwed because I have to return it the same way I got it.
Click to expand...
Click to collapse
I don't believe PayPal would deny your claim for removing the screen protector, in an effort to try to solve the problem. IMHO.
Sounds software related. Download and install factory sysimage, then factory wipe, and see how that goes.
Flash another rom or factory most likely should work
hi
Start it in bootloader then select QCOM test that. for me it has been the solution to all errors.
electrojas said:
Doing a lot of research, I had heard of people who had glass screen savers that screwed up their proximity sensor. This phone does have one, but I am in a situation where I can't really take it off because let's say it doesn't fix the issue and I do get granted a refund, then I'm screwed because I have to return it the same way I got it.
Click to expand...
Click to collapse
Well i had a proximity issue when i had my screen replaced but flashed back to android version 5.0.1 and the issue is totally gone. Try reverting back to 5.0.1
Thanks everyone for being so helpful. Yesterday I had been hoping and praying for the best. And the screen completely went dark with wierd lines and dots and finally just doesn't come on at all no matter what I do. It's gone. No bringing it back now. Totally bummed. PayPal said they will open a case and it's gonna be like 10 days before anything else happens cause this bum wouldn't refund my money. You guys are really awesome for jumpin out there to help me so much. I'm poor as heck so what sucks is it took me 2 months of saving every penny just to get scammed. Now all I have is my work phone and I'll probably get in trouble for using it for this. Lol life is crappy sometimes. Peace community
eMMC failure... That douche did scam you and he did it hard. Hope you get it sorted.
There is no way this slime ball didnt know what was up with that phone. Too bad too. I just hope I get my money back
Dang I'm sorry this happened to you man, that really sucks from reading this. I hope Paypal sorts everything out for you and you get your money back.
graydiggy said:
eMMC failure... That douche did scam you and he did it hard. Hope you get it sorted.
Click to expand...
Click to collapse
What is eMMC? I don't think I've heard of that. If I cant get my money back I wonder how much it would cost to repair. I'm probably screwed there too. I bet it's more to fix than to buy a different phone. Too bad honesty is like the tooth fairy these days, because I don't think I'll ever buy another used phone and I know there's good ones out there. By the time I save up enough to do that again Nexus 6 will be 100 bucks