So i have been having issues with my device. The device will shut off, sometimes not charge properly and the device will die and i will have to unplug the battery and plug it back in to power cycle the device and for it to register a charge. So i decided to call and explain this to the "tech" the moment i mentioned that i opened the device and did this they said i had "voided" my warranty and i would have to contact Asus.
Yeah. I voided my warranty by popped open the back and unplugged the battery. This is how i was treated. Also.. I then request a supervisor who then states the same thing.. they give me a "mercy" repair and then proceed to setup a repair, but they have "noted" that i have voided my warranty by "messing with the internal components, and that the back was not made to be opened." That if they verify that i have "messed with this" i will be charged the full amount for the replacement device.
Seriously? I am fuming right now. they pretty much made me feel like i had broken a law by opening up their PLASTIC device. the back is held on by clips.. no screws, warranty stick, or any other type of method of removal. I was told that the "normal" consumer would never do that... and that i definitely voided my warranty.. I am so peeved right now i could hit something. Seriously?!
Good job Google. Your first major device made by "you" and this is how you treat your customer. Thank god i'm an Apple user and i was an ex-Applecare rep and RULE 1, you never accuse the customer of doing anything. You never make them feel like some inept POS because you popped off a battery cover. WOW. Last Google product i buy. Seriously. I have never had a customer experience where i was berated on the phone as some sort of villain.. by 2 "techs" Not only that.. the "supervisor" said .."oh sir, it's not that easy to pop the back off.. you really have to get IN THERE"
Peeved. XDA has anyone been treated like that by them? I thought the Nexus line was for the "tech savy" you know the ones that can root, unlock, and develop.. yet i was treated like a criminal for doing some basic trouble shooting. I told the tech on the phone.. what if i had bought this 2nd hand and couldn't turn it on.. the SERIAL NUMBER IS ON THE INSIDE LID.. she just said.. "well i understand that.. but you still voided your warranty.."
WOW.
google should let people play as long as they dont short it out.
The Afroman said:
So i have been having issues with my device. The device will shut off, sometimes not charge properly and the device will die and i will have to unplug the battery and plug it back in to power cycle the device and for it to register a charge. So i decided to call and explain this to the "tech" the moment i mentioned that i opened the device and did this they said i had "voided" my warranty and i would have to contact Asus.
Yeah. I voided my warranty by popped open the back and unplugged the battery. This is how i was treated. Also.. I then request a supervisor who then states the same thing.. they give me a "mercy" repair and then proceed to setup a repair, but they have "noted" that i have voided my warranty by "messing with the internal components, and that the back was not made to be opened." That if they verify that i have "messed with this" i will be charged the full amount for the replacement device.
Seriously? I am fuming right now. they pretty much made me feel like i had broken a law by opening up their PLASTIC device. the back is held on by clips.. no screws, warranty stick, or any other type of method of removal. I was told that the "normal" consumer would never do that... and that i definitely voided my warranty.. I am so peeved right now i could hit something. Seriously?!
Good job Google. Your first major device made by "you" and this is how you treat your customer. Thank god i'm an Apple user and i was an ex-Applecare rep and RULE 1, you never accuse the customer of doing anything. You never make them feel like some inept POS because you popped off a battery cover. WOW. Last Google product i buy. Seriously. I have never had a customer experience where i was berated on the phone as some sort of villain.. by 2 "techs" Not only that.. the "supervisor" said .."oh sir, it's not that easy to pop the back off.. you really have to get IN THERE"
Peeved. XDA has anyone been treated like that by them? I thought the Nexus line was for the "tech savy" you know the ones that can root, unlock, and develop.. yet i was treated like a criminal for doing some basic trouble shooting. I told the tech on the phone.. what if i had bought this 2nd hand and couldn't turn it on.. the SERIAL NUMBER IS ON THE INSIDE LID.. she just said.. "well i understand that.. but you still voided your warranty.."
WOW.
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Click to collapse
Is there any documentation that came bundled with your device that clearly provides instructions for how to remove the back cover and how to disconnect the battery? does the device even have a battery that is user removable and replaceable ?
no to both and you knew that... you had to search for information online to perform that and you still did it knowing full well that wasn't allowed.
the moment your device showed any signs of issues you should have contacted Google to get an RMA
Warranty is present on our devices with rules in place. you broke the rules and then admitted to it to a tech and expect something different?
You are not supposed to open the cover plain and simple, if you expect the company that sold it to you to honor the warranty which means they trust you haven't touched anything inside then you leave it alone and always contact them for service. that's your complete circle..
Open your device and you lose that ability because now it is assumed A. you have touched or modified something, B. you know what you are doing since you have opened the device up.
They have no idea what you have done, you expect them to just take your word for it? I'd love to see that fly at the dealership on your new car... "Yea the engine blew, it was making a ticking sound but before notifying you guys I went ahead and took the engine cover off and looked around and also changed a few things but i still have my warranty right? kthnxbai
The Nexus line has nothing to do with being for people that are tech savy... thats just the general consensus of people that choose ANDROID over IOS.
People buy the Nexus line because they want the full unmodified Google experience AND the latest OS updates from Google plain and simple.
Either play by their rules and leave the device alone and if it has issues notify them, get an RMA and send it back that's what they are there for. not to clean up the mess that happens after you touched the device in a way you weren't supposed to.
Even if you didn't do anything other than open the cover, how are they supposed to know? just trust you? :laugh:
Why did they accuse you? because like an idiot you just told them straight up yes I opened the device even though I know i'm not supposed to.
Lucky they gave you the mercy repair....
Well i feel for you brother, it's not like you broke the device yourself...that said it's pretty clear the back cover is not designed to be removed by consumers, and you really should have known that disconnecting the battery could technically void your warranty.
While some companies may be lenient with their warranty policies, you certainly shouldn't expect it; so to admit.that you played around with the internals was a little naive i'm afraid. I remember hearing a story about techs at one company being instructed to look for rooted phones that had been sent in so that the warranty could be voided (because technically rooting was a breach of conditions).
But look, you might get lucky and they won't charge you if the fault is obviously not your fault. I hope it works out for you.
I'd have been more surprised if they did NOT void the warranty when you told them that. Its pretty common sense that you should not tell techs that you have opened a device.
The Afroman said:
Peeved. XDA has anyone been treated like that by them? I thought the Nexus line was for the "tech savy" you know the ones that can root, unlock, and develop.. yet i was treated like a criminal for doing some basic trouble shooting.
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Click to collapse
Sounds to me like you were treated as someone who voided his warranty. Which is exactly what you did. Sounds fair to me.
It's your responsibility to know what voids the warranty, and you're trying to make others suffer for your mistake.
And the tech savvy people know that when they open up and mess with their devices, they're on their own.
FYI, the Nexus 7 back cover is not made to be just popped off like many phone back covers so you probably damaged something as well.
Taking the back off the N7 does not void the warranty. However, I think there is a "VOID" sticker on one of the screws that keep the battery connected to the device that if removed, this DOES void the warranty. I would look, but I can't pop the back off my N7 because I just clipped my fingernails, haha. But I have taken off the back of my previous N7s various times and sent them all back with out any problems. I just haven't tampered with the stickers that say "VOID" on them.
Obvious warranty voiding action is obvious.
Sent from my Nexus 7 using xda premium
They made it a sealed back for a reason they don't want people messing and you have silly to do it. Its like moaning you have bricked your nexus and moaning they won't give you a new one. Same as in game shops the minute you take it out the cellophane its none-returnable. You should of phoned them straight away when you noticed the problem.
Sent from my Nexus 7 using xda app-developers app
Never tell any company you tried to fix some thing your self
Sent from my Nexus 7 using Tapatalk 2
Look. Seriously I understand. I get it. If i damaged the device, the warranty should be voided. But i didn't. Second. Most devices, that do NOT want you in the back would..
A.) Not make the back held on by snaps, that are super easy to remove (please don't tell me it's hard or difficult to remove because it's not) The devices that have tamper proof backs have screws with warranty voiding measures like a sticker that says (VOID WARRANTY) and a screw under it.. Or they would have a security Torx screw.. or something! Go check your devices..
B.) I have spent hours looking and reading the warranty manual and NOTHING in there says you can't remove the battery back. Have anyof you owned a Galaxy S (the original) the battery back snaps on the exact same way. you have to pop it off with snaps all around the edge. Also.. nothing inside the back says "HEY if you remove this you void your warrenty!"
C.) I get the battery is not user replaceable.. sort of.. it's one plug and you pop it out.. but i think the battery is held with glue so i wouldn't remove it.. but come on guys i'm seriously not trying to be a ****, i know if i had opened something that said "DONT OPEN" or there was a screw on back i wouldn't have said anything when i called.. but this is silly.. the moment i mentioned i popped the back off, they threw up there hands and ignored the fact that the device was having issues prior..
D.) In the Warranty paper work it says "the Product has been tampered with, repaired and/or modified by non-authorized personnal:" So opening the back that is easy to open but has no TAMPER PROOF anything voids your warranty.. in that sentence i don't think i did ANY OF IT. I didn't take it apart, unscrew, replace parts, etc.. all i did was open to unplug and plug battery back in.. if thats tampering.. then we ALL have void our warranties on MANY devices as i'm sure that wording is used on MANY devices warranties.
Seriously though I know when i have been beaten. I can admit defeat but the way i was treated on the phone was awful. I can't understand how that is good customer service. Adult conversation here.
And you blame Google for this.....
If your device was cutting out and not charging then why didn't you get it repaired or replaced under warranty instead of messing about with the internals? Clearly you must have done more than just opening the back cover, someone who goes that far will meddle with the battery and connectors which definitely VOIDS your warranty. It's not the same as opening the back cover of a Galaxy phone that has a user replaceable battery.... this doesn't
Seriously the more people like you move back to Apple the better these forums would get. Good luck
Xda seems full of assholes today.. (not you op!)
Sent from my GT-I9100 using Tapatalk 2
Frostfree said:
And you blame Google for this.....
If your device was cutting out and not charging then why didn't you get it repaired or replaced under warranty instead of messing about with the internals? Clearly you must have done more than just opening the back cover, someone who goes that far will meddle with the battery and connectors which definitely VOIDS your warranty. It's not the same as opening the back cover of a Galaxy phone that has a user replaceable battery.... this doesn't
Seriously the more people like you move back to Apple the better these forums would get. Good luck
Click to expand...
Click to collapse
The battery connection problem is very common many people have fixed it the way he tried the only mistake he made is telling them about it
Sent from my Nexus 7 using Tapatalk 2
Frostfree said:
And you blame Google for this.....
If your device was cutting out and not charging then why didn't you get it repaired or replaced under warranty instead of messing about with the internals? Clearly you must have done more than just opening the back cover, someone who goes that far will meddle with the battery and connectors which definitely VOIDS your warranty.
Seriously the more people like you move back to Apple the better these forums would get. Good luck
Click to expand...
Click to collapse
Wow. More people like you make Google users seem elitist. Yes i did unplug the battery you know that thing we as electronic users have been doing for YEARS. it was the only way to get it to turn back on.. is that too difficult for you? I like how you probably have never read the warranty insert but are already siding with a company of their "meaning" of the rules.
I guess everyone here would be ok if you mentioned resetting the batteries in your remote control for your TV and they said. OH well you voided the warranty..?
rcarnes911 said:
The battery connection problem is very common many people have fixed it the way he tried the only mistake he made is telling them about it
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
Thanks. Thank you. Someone understands.. I admit i guess it was my fault for mentioning.. it. Now my account is "has been noted" So now i will probably not send it in for repair, because they seem to "maybe" want to charge me full price which BTW is 200 for an 8GB they don't even have it set to 150 as it should be for a device that has been replaced pricewise for the 16GB.
wow the back of the nexus is not like any phone back. there is a groove or a notch to remove phone backs. Thats like saying the ipod back is removable since its not screwed down. I can remove an ipod back almost as easy as taking off the nexus 7's back but I also know I'm not supposed to. It sucks what they told you but crying foul is almost as bad. Luckily they are going to help you anyway
The Afroman said:
Wow. More people like you make Google users seem elitist. Yes i did unplug the battery you know that thing we as electronic users have been doing for YEARS
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Click to collapse
Nonsense, just hold the power button for 10-15 seconds.
khaytsus said:
Nonsense, just hold the power button for 10-15 seconds.
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Click to collapse
Tried. Multiple times. Nothing.. the screen would stay black. battery wouldn't charge. i had to unplug battery and plug back in.. to get the charger to work. even bought 2 3rd party chargers that work for nexus to get it to respond. nothing. battery had to be unplugged and plugged back in. only way to get my device to work. I guess i shouldn't have said that and lied. *sigh*
Sorry to hear this man, I'm following this thread pretty closely. I am getting a N7 here next week (Christmas, I hope), so trying to see what others issues with it are. I hope this works out for you
Related
i have an att tilt and since they stopped making them and replaced it with the fuze/touch pro. i would like to get it. since i still have a warranty im thinking if i get the RLOD then they have to exchange it? also today my phone actually had the RLOD . i just took the battery out and put it back in and it worked, i told my dad what happened and he said that we should go take it and trade it in. so thats what got me thinkin, i want that phone, bc at first i didnt really like it and now after some research i see how much better it is. so how can i kill my phone with the RLOD? and if it (RLOD) happened today does that mean its probably gunna happen again?
Thanks
You are a bad boy! Killing is not good
They stopped selling them as new, but they certainly still have heaps for replacement/refurbishments. So if that worked I guess you'd have 90% chance of getting a replacement Tilt. Of course you'd still have to be under warranty, and have some luck with them.
Microwave baby!
Stick it in the microwave without the battery. Turn it on for a little bit I would say 5 to 10 seconds step back and listen for the zapzapzap, and I would be hard pressed if the thing worked after that.
Disclaimer: Do this at your own risk of health and safety. This may also damage property and cause personal injury. I am not responsable for your actions if it causes any harm to you and/or damage to your property in any way. You have been informed of what your actions may cause.
So you want us to help you commit consumer fraud, because you decided you want a new phone?
Dont we already have a thread going on how to get (cheat ) AT$T to give you a new fuze?
http://forum.xda-developers.com/showthread.php?t=444726
well its not really consumer fraud b/c the whole thing started because of the RLOD. its not like i saw the fuse and was like hmm how can i get that? its been acting up the last week. text messages are all out of order, its really slow, and i dont have have a whole bunch of apps.
and is the RLOD most likely to happen again since it already happened once?
OK, I have seen lots of threads about people returning or replacing rooted phones, and getting literally RAGED at by this community, so I am personally wondering, what is seen as wrong as right? I am not trying to start a post war, I am just honestly wondering... here is what it seems to be from what I have read.
If Not Rooted
*warranty covers failure, but not drops/spills etc.
*Covers spills/drops only if you pay extra for insurance, and u replace through insurance.
IF ROOTED/MODDED in any way
*Normal WARRANTY VOID FROM EVERYTHING
*IF you have insurance, AND you go through INSURANCE for replacement and pay, then it is OK as you pay for the service.
Correct here or not?
If not rooted.. correct points..
If rooted.. point 1 is correct... point 2.. you would have to look at the insurance TnC
ddggttff3 said:
OK, I have seen lots of threads about people returning or replacing rooted phones, and getting literally RAGED at by this community, so I am personally wondering, what is seen as wrong as right? I am not trying to start a post war, I am just honestly wondering... here is what it seems to be from what I have read.
If Not Rooted
*warranty covers failure, but not drops/spills etc.
*Covers spills/drops only if you pay extra for insurance, and u replace through insurance.
IF ROOTED/MODDED in any way
*Normal WARRANTY VOID FROM EVERYTHING
*IF you have insurance, AND you go through INSURANCE for replacement and pay, then it is OK as you pay for the service.
Correct here or not?
Click to expand...
Click to collapse
I think this is an excellent thread and a much needed discussion.
If you root and flash anything to your phone at all, you have voided your warranty and should take responsibility for the consequences.
I have never had insurance, but my understanding of full coverage is that it has no restrictions. You are paying both a monthly premium plus a very high deductible for a replacement phone and you can throw it under a bus if you want to.
That seems perfectly reasonable to me...
Here's the deal, you should not expect your manufacturer or service provider to replace the phone you ****ed up by tinkering with it, this is what many people have done and it's called fraud, it's also a major reason why OEMs are starting to lock them down tight (along with people getting free tethering). If, however, you rooted and are having issues with the phones that are plain bugs with the stock software than you have every right to restore it and request a replacement. If you hack your phone up and screw up the boot process it is your fault and you need to take the hit. In most cases the phone can be recovered anyways, people are just too quick to assume it's "bricked" and don't know what they're doing.
If you pay extra for insurance then I suppose you have the right to use it but I still think it's not very moral, the insurance is supposed to cover accidental damage or loss, not failure due to hacking. It's kind of like when people drop their phones in toilets on purpose or they magically 'get lost' or 'stolen' so they can get a different phone.
Since these smart phones are just mini computers has anyone considered how computer manufacturers warranty their products?
If i give myself administrator access, or install a clean OS, or install linux, it doesn't void my warranty.
Now if something I did caused a hardware failure (ie overclocking the processor) than obviously the warranty FOR THAT PART is null and void. But not the warranty on the ram or hard drive.
I look at rooting and roming the same way. BUT I also know how to recover from my mistakes and will only do a restore/replacement through warranty channels if its hardware related.
If you mess around and dont know what you're doing, that's a different story.
ddggttff3 said:
OK, I have seen lots of threads about people returning or replacing rooted phones, and getting literally RAGED at by this community, so I am personally wondering, what is seen as wrong as right? I am not trying to start a post war, I am just honestly wondering... here is what it seems to be from what I have read.
If Not Rooted
*warranty covers failure, but not drops/spills etc.
*Covers spills/drops only if you pay extra for insurance, and u replace through insurance.
IF ROOTED/MODDED in any way
*Normal WARRANTY VOID FROM EVERYTHING
*IF you have insurance, AND you go through INSURANCE for replacement and pay, then it is OK as you pay for the service.
Correct here or not?
Click to expand...
Click to collapse
This seems spot on to me.
"If you root and flash anything to your phone at all, you have voided your warranty and should take responsibility for the consequences."
"Here's the deal, you should not expect your manufacturer or service provider to replace the phone you ****ed up by tinkering with it, this is what many people have done and it's called fraud, it's also a major reason why OEMs are starting to lock them down tight (along with people getting free tethering)."
Nothing I did injured the phone or software. To back up your apps and SETTINGs correctly, you need root. I bought the phone with a data connection issue and a rebooting issue, I didn't create them. If Moto and Verizon aren't going to push software to repair these issues, I have the right to do it with a leaked file. If they don't want the return phones, release the OS's without all the verifications.
I purchased a phone that workes as advertised per MY contract and I didn't receive that.
As for the tether issue, Verizon shouldn't have the right to control how you use data plan, especially if it's capped.
It wouldn't surprise me if alot of the haters are Verizon employees. They lurked everywhere on Crackberry when I was still using my BB and running hybrids.
Unless I run software that melts the inside of my phone how is it really voiding the warrnty? Seriously, any software problem we create could be easily fixed with the properly released software.
You give me a phone that works all the time and ill stop messing with it. Verizon doesn't care about incovincing you, why would I care if I cause them trouble by tampering with my phone and then exchanging it, when they can easily release the software so I can fix it myself?
Sent from my DROID BIONIC using XDA App
I'm not a lawyer so take this with a grain of salt but the "voided warranty" issue can be looked at in the framework of cars. I believe there is a law that says a warranty on one part of the car can't be considered void because of some other alteration. For example if you get an aftermarket exhaust and then a week later your transmission bites the dust the manufacturer can't say that the exhaust you put on caused a problem with the transmission so they therefore must honor the warranty on the transmission. So if you root your phone, put a new ROM on it, and then your display goes out then in theory, the law should say they still have to honor the warranty because the software change didn't cause the display to fail. Anything else is on you. So, if you are dissatisfied with any aspect of the performance of the stock phone which leads you flash something that you are equally dissatisfied with then legally you have given up your right to complain even if the same problem existed with the stock phone. Morally, I might argue that if the problem existed from the onset and it continued to exist after the flash then you only tried to mitigate the original problem so in certain circumstances you might be justified in returning. If you flash something that causes FCs, or some other new problem then that is squarely on you.
The insurance question isn't a question either morally or legally. I don't believe there are any insurance policies that take into account software tinkering so you shouldn't lean on the insurance for your mistakes. I don't think insurance for bad flashes could be offered as they'd suffer from adverse selection. Adverse selection is where the only people that want to buy insurance are the ones that will almost certainly use it. If the only people that want to buy insurance are the ones that will almost certainly use it then the premium would end up very high.
As far as the analogy to desktop/laptop warranties, I don't think that is a good analogy. With desktop PCs the OS lives on a hard drive and the BIOS is rarely if ever flashed. With phones, the OS lives on firmware so updates are all flashed which in some cases is a process that can't be undone without a JTAG (or similar). With a desktop computer, no matter how bad you screw up your system with viruses, malware, driver corruption, etc; you can just reformat your hard drive and start over.
just my $0.02
You are right on both counts. If your device is acting up mechanically or electrically then the warranty covers, provided it is not rooted when it comes into Verizon. That's the whole key right there. Just don't mention it was rooted. Here is why. The warranty says it has to be mechanical or electrical failures. Rooting (except for overclocking) wont cause that. It can mimic it, for instance the screen cutting out or power cycles. As long as its locked and stock when it comes into the returns warehouse your ok.
As for insurance. If its Asurion, which it probably is, they will replace it. Insurance covers loss, theft, and damage. Bricking it is no different than dropping it in the lake, or a glass of tea. It's not fraud. It's what you pay for.
Now for a short soap box. Don't just brick it and call Asurion. Try to fix it, it's usually fixable.
Now for the Verizon Employee hater. Get bent. Those employees are here on their own time doing things with their equipment. Im sick of people making them out as the bad guys. They work their ass off day in and day out. Its a job. For those that say that employee should be ashamed of working for the company, get real. Its a service. The employees need a job and most try very hard to balance the policies and customer satisfaction. I don't see you quitting your job because people *****. You take it with a grain of salt, help how you can, and move on. The people that complain constantly are a very small minority that are no better than trolls. Complain when you have need to. Like the bs $2.00 convenience fee. Thanks to customer complaints it was cancelled.
I'll take my soap box and go now. Just keep in mind, working for a company, doesn't make one bad.
Sent from my DROID BIONIC using Tapatalk
I blame Motorola for letting us soak test for them. So if people want to return the devices that arr rooted then go for it. Motor reflashes everything anyhow
Sent from my DROID BIONIC using Tapatalk
I'm surprised that the manufacturers don't just put put up a site for each phone. You go, read what keys get you in recovery, Fast Boot, etc., plug your phone in via USB and flash a new image. The best devs here never (super rare) truly "Brick" their phones. I'm sure moto could give us that technology, I don't see why they don't...I bet they would have a lot less refurbs required.
Can somebody 'splain it to me?
junksecret said:
I'm surprised that the manufacturers don't just put put up a site for each phone. You go, read what keys get you in recovery, Fast Boot, etc., plug your phone in via USB and flash a new image. The best devs here never (super rare) truly "Brick" their phones. I'm sure moto could give us that technology, I don't see why they don't...I bet they would have a lot less refurbs required.
Can somebody 'splain it to me?
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Click to collapse
I agree. If you have the where-with-all to hose your phone by modding, you likely have the ability to fix it with the right tools being provided. Those that hack will hack. Those that don't won't. By providing the tools to restore it does not open the door to more folks hacking their phones and likely will reduce the number of units going back, IMHO.
Also -- I see no reason why a software hack should void a HARDWARE warranty. Sure -- support should no longer be provided for "soft" issues, but if there is a HARDWARE issue, i.e. battery won't hold a charge or display goes out, etc., a ROOT or ROM should not be reason for denying the required warranty service. Again -- IMHO.
I think if you hard brick your phone you should eat it. Your fault.
I've had 3 phones with locked bootloaders (and fixed others) and I've always recovered from a brick.
If you brick your phone because you tried to flash something or RSD with a low battery - your fault.
Verizon sent me a Razr over my Bionic due to me complaining about my data issues. I restored it (system/kernel) and sent it back. Phone is in flawless condition. I compare it to jaywalking or pirating a song/movie. Moral decision.
Sent from my DROID RAZR using Tapatalk
Had my One plugged in to the USB on my computer...unplugged it because it was plugged in to USB 3 and needed it in USB 2....brick. No rhyme or reason. No power, no bootloader, no recover, no charge, nothing. Went to Sprint, they were unable to do anything either so they're ordering me a new device. They said it wont be a refurb since its so new so that's nice.
Not really sure why I'm sharing but wanted to get the info out there just in case others may have had the same thing happen to them or just be careful if you keep your device plugged in and you unplug it from the computers USB or AC usb.
PS The way the Sprint Tech's looked over my device really worried me and worries me for the future when I'll actually have some signs of wear and tear on the device. They normally have the ability to check for water damage with the stickers on the battery and a few other locations....well that doesnt exist for the One, at least in a very accessible spot. He took my phone (looks brand new) to his manager and his manager said "I think you'll be fine to replace it." Well, if my phone has scuffs all over it, etc a hardware issue doenst automatically stem from the wear and tear but I believe that's going to be the One's "indicator" and I think some may have a serious issue getting warranty repairs done since they dont have a true way of telling signs of water damage, etc without destroying the device by taking it apart.
I must say though....this is the sexiest paperweight ever.
as someone who has worked for sprint as a repair tech I can say you shouldnt be worried. The policy goes like this when trying to qualify a device for a replacement at no cost (for those with insurance that is).
1.Screen Cracks
2. Water Damage
3. Personal hardware modification (if the tech is an ass he can call you out on custom roms etc...but we usually let this slide)
Outside of that NO sprint store should EVER deny you a replace if its a legit issue just because of some nicks or scratches. Cosmetic damage isnt part of the criteria. So if you find a store that does **** you around when you know youre in the right....find another store or call corporate because thats NOT how its supposed to work.
HaiKaiDo said:
as someone who has worked for sprint as a repair tech I can say you shouldnt be worried. The policy goes like this when trying to qualify a device for a replacement at no cost (for those with insurance that is).
1.Screen Cracks
2. Water Damage
3. Personal hardware modification (if the tech is an ass he can call you out on custom roms etc...but we usually let this slide)
Outside of that NO sprint store should EVER deny you a replace if its a legit issue just because of some nicks or scratches. Cosmetic damage isnt part of the criteria. So if you find a store that does **** you around when you know youre in the right....find another store or call corporate because thats NOT how its supposed to work.
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Thanks...so I know that on the HTC Dev website it states the generic warnings but Sprint still will not cover any issues from developing even though it appears to be widely accepted now?
Tyzing said:
Thanks...so I know that on the HTC Dev website it states the generic warnings but Sprint still will not cover any issues from developing even though it appears to be widely accepted now?
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Yeah sometimes it just depends on who the technician is as to if they are going to cut you some slack or not. The good thing is most techs really dont know anything indepth about custom roms or rooting. So if you dont say much to them you should be fine.
HaiKaiDo said:
Yeah sometimes it just depends on who the technician is as to if they are going to cut you some slack or not. The good thing is most techs really dont know anything indepth about custom roms or rooting. So if you dont say much to them you should be fine.
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This. About a week before I got my One, I had gone into my local corp store with my GNex which had an unlocked bootloader, but wasn't rooted. I was having awful signal issues, even with the free Airave that was sent to me. Two managers and finally a tech from the back looked over that phone, rebooting it several times. Each time I winced because that big white unlocked lock symbol showed up and I just was waiting for one of them to say something. The closest one was one of the managers asked if I was "jailbroken" because he didn't recognize my Beautiful Widgets weather widget. I walked out of there with a NIB GNex. (A week later I got an early upgrade and sold it back for my black One).
As a retail consultant for Sprint, I'm shocked how little our techs do know tbh. Lol. I run circles around these guys in triage.
Sent from my HTCONE using xda app-developers app
Skyymiles said:
As a retail consultant for Sprint, I'm shocked how little our techs do know tbh. Lol. I run circles around these guys in triage.
Sent from my HTCONE using xda app-developers app
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I've only met one guy at the sprint store that knew anything about android. He was telling me how he got his contract terminated because he used the Verizon prl for the gnex
Skyymiles said:
As a retail consultant for Sprint, I'm shocked how little our techs do know tbh. Lol. I run circles around these guys in triage.
Sent from my HTCONE using xda app-developers app
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Youd love my store then :]. Me and the other tech are baws lol.
Phone fell today. Demolished. Screen got cracked all over the place. Housing chipped. Filed an RMA with Motorola just to see what would happen. Was figuring best case scenario they charge me $175 to replace it. I've had it maybe 2 or 3 weeks.
After not even an hour I get emails back and one of them is a code to order a new one NO CHARGE.
I listed the damage as Physical>Other and gave the description: Phone fell.....screen and housing are both messed up. Doesn't power on.
Do you think this is free, or when they actually see the phone are they going to charge me? I don't even mind if it is $175 I feel stupid as **** for dropping the phone and really can't afford to buy a new one. However, I'd obviously take free too lol.
gpgorbosjr said:
Phone fell today. Demolished. Screen got cracked all over the place. Housing chipped. Filed an RMA with Motorola just to see what would happen. Was figuring best case scenario they charge me $175 to replace it. I've had it maybe 2 or 3 weeks.
After not even an hour I get emails back and one of them is a code to order a new one NO CHARGE.
I listed the damage as Physical>Other and gave the description: Phone fell.....screen and housing are both messed up. Doesn't power on.
Do you think this is free, or when they actually see the phone are they going to charge me? I don't even mind if it is $175 I feel stupid as **** for dropping the phone and really can't afford to buy a new one. However, I'd obviously take free too lol.
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Sounds like a free repair to me! lol
Only time will tell, with the recent buyout and some Moto employees likely getting laid off in the near future they may just not care. They could have also hooked you up for just being honest.
Sent from my XT1060 using Tapatalk
someguyatx said:
Only time will tell, with the recent buyout and some Moto employees likely getting laid off in the near future they may just not care. They could have also hooked you up for just being honest.
Sent from my XT1060 using Tapatalk
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The buyout isn't even approved yet and won't be for some time. This is almost 100% not the reason.
I'm willing to bet he ends up paying as the system is most likely automated and when someone sees the physical damage they will comes looking for cash.
Sent from my Dev Edition Moto X
Schaweet said:
The buyout isn't even approved yet and won't be for some time. This is almost 100% not the reason.
I'm willing to bet he ends up paying as the system is most likely automated and when someone sees the physical damage they will comes looking for cash.
Sent from my Dev Edition Moto X
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But the worst case scenario should be $175 right?
The message did have a name at the end of it, although I'm sure it could still have been automated and at the very least is pre-written.
If they try and charge me full price I WILL fight that lmao. $175 I'll argue a little since they said free of charge in the email but I know it was human error so I'd ultimately relent and pay it if they ask.
EDIT: I feel like if it was automated the fact that I chose Physical damage as the reason would prohibit it from sending out the free code right away. Know what I mean? If you charge $175 for physical damage why would you have the system automate a free code for an RMA filed as physical.
very good point. Maybe they are being nice
Sent from my Dev Edition Moto X
Schaweet said:
I'm willing to bet he ends up paying as the system is most likely automated and when someone sees the physical damage they will comes looking for cash.
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This... RMAs are for returns. Once they see you're returning a busted device they'll hit you up for payment. I'm curious to know how it turns out; keep us updated.
kbluhm said:
This... RMAs are for returns. Once they see you're returning a busted device they'll hit you up for payment. I'm curious to know how it turns out; keep us updated.
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Link
I asked for a repair. There is a separate option for merchandise return.
A return merchandise authorization (RMA) or return goods authorization (RGA) is a part of the process of returning a product in order to receive a refund, replacement, or repair during the product's warranty period.
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The logic with what I did and how their site works is really supporting that they know I damaged it and gave me the free replacement. Now it is just a waiting game to see if they change their tune.
gpgorbosjr said:
Link
I asked for a repair. There is a separate option for merchandise return.
The logic with what I did and how their site works is really supporting that they know I damaged it and gave me the free replacement. Now it is just a waiting game to see if they change their tune.
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They don't have to change their tune. A repair in this case is anything covered under warranty. For instance, you're just using your phone normally and one day the screen goes haywire... suddenly no external sound... cannot connect to wifi... stops charging... those sort of things. Hardware or software defects that are beyond your control.
I am sure with the volume of devices coming and going, they are not sitting there and spell checking each and every RMA that comes in. They have their own review process and for the sake of customer satisfaction they expedite the process automatically till it can be fully reviewed.
But still please keep us updated.
kbluhm said:
They don't have to change their tune. A repair in this case is anything covered under warranty. For instance, you're just using your phone normally and one day the screen goes haywire... suddenly no external sound... cannot connect to wifi... stops charging... those sort of things. Hardware or software defects that are beyond your control.
I am sure with the volume of devices coming and going, they are not sitting there and spell checking each and every RMA that comes in. They have their own review process and for the sake of customer satisfaction they expedite the process automatically till it can be fully reviewed.
But still please keep us updated.
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As of right now I have a free replacement. So if they decide to charge me, that'd be a change of tune.
Also, they clearly state on their warranty page that they support in AND out of warranty repairs and that out of warranty repair can be applied for online, which is exactly how I did it.
Link
Now there is no question they can wind up trying to charge me, but they are doing everything they can to imply that isn't what they want to do.
EDIT:
But anyway I'm not trying to say their system is working the right way or that I deserve a free replacement. I'm just making my own observations on the situation. I don't feel like arguing about it. Let's see what happens, but most companies don't offer free replacements, allow you to make/ship the phone THEN chase you down to pay.
gpgorbosjr said:
As of right now I have a free replacement. So if they decide to charge me, that'd be a change of tune.
Also, they clearly state on their warranty page that they support in AND out of warranty repairs and that out of warranty repair can be applied for online, which is exactly how I did it.
Link
Now there is no question they can wind up trying to charge me, but they are doing everything they can to imply that isn't what they want to do.
EDIT:
But anyway I'm not trying to say their system is working the right way or that I deserve a free replacement. I'm just making my own observations on the situation. I don't feel like arguing about it. Let's see what happens, but most companies don't offer free replacements, allow you to make/ship the phone THEN chase you down to pay.
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The only game changer would be if you bought the $85 two-year protection plan. But you haven't brought that up so I'm left to assume you did not.
But once again, please keep us updated. That form does imply some type of flat-rate replacement service... but it says nothing about giving you a brand spanking new device.
i lost my job today, got drunk and dropped my phone in the toilet accidentally. picked it up all was fine, a few hours later the flashlight came on and i can not turn it off. restarted, reset and erased everything, its still on. please help me. it's also my birthday. i'm a ****ing idiot
also it stays on even if i power it down.
tuffluck said:
also it stays on even if i power it down.
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Sounds broken, keep electronics out the crapper
Sent from my Nexus 6 using XDA Free mobile app
ok i get that. can anyone provide anything useful that could help me? there has to be a way to turn the flash off. i'm cool with taking the phone apart if necs.
also, these phones are supposed to be waterproof, at least the video from youtube claims.
alright so maybe i should have started this thread differently, seems like always people want to judge you when you tell them you were drunk and dropped your phone. please just try to frickin help me.
i cannot access quick settings flashlight. no widget available either. i download flashlight apps and they say "another program is using this function" or something. so somehow my phone is convinced the flashlight should be on permanently. it literally works fine otherwise. i would really appreciate input on what i could TRY to do to fix it. if it's broken, then it's broken. my fault and we'll all move on. however it seems to me like if i can find a way to access stock flashlight functions, it would probably turn off. unbeknownst to me, that doesn't seem possible atm.
thanks for any help.
Even though the N6 is supposed to be water-resistant, there may be a short circuit caused by water. Switch off, put it in a stocking or sock (porous but preventing the ports being clogged) and put it in a bowl of dry rice in a warm cupboard for 24 hours. If it's still broken after that then it was probably the impact rather than the water that caused the problem.
Have ya tried to force stop the flashlight app?
Sent from my Nexus 6 using XDA Free mobile app
Send the device to Motorola. The rice trick doesn't always work, and at this point wouldn't make a bit of difference anyway. Turning on the screen after dunking the Nexus caused the battery to surge, and it likely fried the connector that leads to the camera, causing the short circuit that leaves the flash on. This requires replacing the motherboard, unless you got extremely lucky and the short is in the camera module itself.
Sounds like one baaad day. I've been there myself but not recently. The bright side is you'll laugh about it some day
If you're willing to sacrifice the flashlight and possibly camera in order to use the rest of the phone without crazy battery drain, I imagine you could disconnect the flash unit internally somehow
dahawthorne said:
Even though the N6 is supposed to be water-resistant, there may be a short circuit caused by water. Switch off, put it in a stocking or sock (porous but preventing the ports being clogged) and put it in a bowl of dry rice in a warm cupboard for 24 hours. If it's still broken after that then it was probably the impact rather than the water that caused the problem.
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the N6 is not water resistant. no one officially ever said it was.
Best bet is to send it to Motorola if not possible open it up and clean everything with 90% isopropyl alcohol
Sent from my Nexus 6 using XDA-Developers mobile app
Well, I'm not going to get into an argument about whether it was officially stated that it was water-resistant, but a quick search for "Nexus 6 water" throws up a series of "yes it is" including a Motorola screenshot showing "yes".
http://www.androidheadlines.com/201...-water-resistance-tested-immersion-water.html
https://www.youtube.com/watch?v=LO_aTg1VU6k
http://forums.androidcentral.com/at...206t-nexus-6-water-resistant-proof-126633.jpg
http://www.express.co.uk/life-style...-Hidden-Features-Android-Lollipop-5-1-Phablet
"Another detail Google neglected to list in its full specification for the phone is its reported water resistance. However, the Motorola website confirms the flagship phone is resistant to water.
However, the smartphone manufacturer does not list an IP rating for the Nexus 6."
Of no importance - not worth starting WW3 over it...
dahawthorne said:
Well, I'm not going to get into an argument about whether it was officially stated that it was water-resistant, but a quick search for "Nexus 6 water" throws up a series of "yes it is" including a Motorola screenshot showing "yes".
http://www.androidheadlines.com/201...-water-resistance-tested-immersion-water.html
https://www.youtube.com/watch?v=LO_aTg1VU6k
http://forums.androidcentral.com/at...206t-nexus-6-water-resistant-proof-126633.jpg
http://www.express.co.uk/life-style...-Hidden-Features-Android-Lollipop-5-1-Phablet
"Another detail Google neglected to list in its full specification for the phone is its reported water resistance. However, the Motorola website confirms the flagship phone is resistant to water.
However, the smartphone manufacturer does not list an IP rating for the Nexus 6."
Of no importance - not worth starting WW3 over it...
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The 5.96 inch phablet will be water resistant, just like its relative, the Moto X. There are limitations to this feature, especially since water resistance is not even listed on the official Nexus landing page. It is listed on the Motorola official Nexus 6 page though… There’s no IP rating given, because it’s unlikely this model can be submerged in water, but rather splash proof.
This means you can use the handset during a light rain without fearing damage, but you probably won’t be able to use it if you drop it into a pool. The handset comes with dual front facing speakers, with stereo sound, a 13 megapixel back camera with OIS and automatic HDR+. If you’re tempted by the phone, it costs $650 off contract.
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"There’s no IP rating given, because it’s unlikely this model can be submerged in water, but rather splash proof"
theres no IP rating given" means its technically not water resistant.
---------- Post added at 01:23 PM ---------- Previous post was at 12:56 PM ----------
when the n6 was released, some idiot put out a YouTube vid showing his n6 underwater, and charging. so, other people went ahead and tried it. it turned out that lots of other oeople ended up destroting their nexus 6's. theres a reason that theres no water resistance rating on the n6..
Agreed, but as I said it's of little importance. I mentioned it only in passing, not making a big deal of it...
Anyone who deliberately puts a $800 phone in water just to see if it's waterproof is an imbecile who deserves all he gets (and I mean "he" - a woman wouldn't be so stupid).
dahawthorne said:
Agreed, but as I said it's of little importance. I mentioned it only in passing, not making a big deal of it...
Anyone who deliberately puts a $800 phone in water just to see if it's waterproof is an imbecile who deserves all he gets (and I mean "he" - a woman wouldn't be so stupid).
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a agree, most likely a woman wouldnt do it :angel:
thanks guys. i literally cannot find the flashlight app, and when i remove everything in quick settings except the flashlight shortcut, it does not show up. like it's weird...i could have shorted it and all that, but why is the app completely missing? like i said earlier, i think if i could FIND the app and force stop it, i may could solve the problem. that just screams software issue to me. thanks for any continued help.
and yeah, i don't really care if the n6 is water resistant or not. this thing stayed submerged for literally a couple of seconds. the flashlight did not immediately turn on, it was several hours later after a reboot. so hell this could just be a really odd coincidence and the whole dropping it in the water thing has nothing to do with what is happening. i have no idea. as i said a while back, maybe i should have eliminated that part of this story when i posted and just said "my flashlight stays on, even after a factory reset, and i can not find the "flashlight" app itself so don't know how to turn it off."
honestly i've been far drunker before and whipped out the phone while pissing and never once dropped it. we don't have to evaluate my state of mind but this was seriously a case of just everything going wrong in a single day. again, i just want to resolve this whole thing and hope you guys can potentially provide more helpful answers.
edit: send it to motorola and say what? i bought it i think in september so it's probably still under warranty. but i got it for like $300 on ebay and honestly i'm not sure if the guy was an authorized seller or not.
ALSO i am rooted, i assume the factory reset did not unroot me because it says i need to update the SU binary. i used nexus root toolkit. could i just plug it in and revert it back to stock with the NRT?
tuffluck said:
thanks guys. i literally cannot find the flashlight app, and when i remove everything in quick settings except the flashlight shortcut, it does not show up. like it's weird...i could have shorted it and all that, but why is the app completely missing? like i said earlier, i think if i could FIND the app and force stop it, i may could solve the problem. that just screams software issue to me. thanks for any continued help.
and yeah, i don't really care if the n6 is water resistant or not. this thing stayed submerged for literally a couple of seconds. the flashlight did not immediately turn on, it was several hours later after a reboot. so hell this could just be a really odd coincidence and the whole dropping it in the water thing has nothing to do with what is happening.
honestly i've been far drunker before and whipped out the phone while pissing and never once dropped it. we don't have to evaluate my state of mind but this was seriously a case of just everything going wrong in a day.
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you can turn it on and off with ok google. ok google turn on the flashlight, and ok google turn off the flashlight.
simms22 said:
you can turn it on and off with ok google. ok google turn on the flashlight, and ok google turn off the flashlight.
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Click to collapse
great idea...i just tried it and it says "unfortunately google has stopped working" when i "ok google" any other command, it works just fine. i tried this many times and it always force closed the google app. this flashlight app is playing with my head now.
tuffluck said:
edit: send it to motorola and say what? i bought it i think in september so it's probably still under warranty. but i got it for like $300 on ebay and honestly i'm not sure if the guy was an authorized seller or not.
ALSO i am rooted, i assume the factory reset did not unroot me because it says i need to update the SU binary. i used nexus root toolkit. could i just plug it in and revert it back to stock with the NRT?
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You'd have to pay for the repair, since you are not the original purchaser. Motorola's warranty is non-transferable. Thus, it doesn't matter whether you're rooted or not. However, if the warranty DID apply, the fact you were rooted would make no difference. This is a Nexus device, and in general the manufacturers are very forgiving on that detail.
http://www.ebay.com/itm/UNLOCKED-Mo...t-Blue-4G-LTE-Cell-Phone-XT1103-/281482386847
this is who i bought it from, but again i only paid $299 at the time. it doesn't say authorized seller so i emailed him and asked. still if i look up the N6 warranty it just says "This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable" and all that is true in my case. i bought it brand new, only owner. so maybe it wouldn't matter if it was an authorized seller?
of course it states also that any liquid damage would void the warranty. are their liquid sensors on the N6 like there are on other phones, and where are they if so and can i check to see if they were triggered? lastly it says of course root voids the warranty, but before i did root i thought the NRT could easily return me to stock without anyone knowing i ever did root/unlock it. please let me know if all of things are possible. i will contact motorola here shortly by phone and just make sure i can send it in at all, obviously not mentioning the water/root thing.
http://motorola-global-portal.custh...GLOBAL WARRANTY-MOBILE PHONES-AUGUST 2011.pdf