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I noticed a problem with my Diamond today - the clear plastic covering the main button has started to peel at one edge (see pic). I've written to HTC to see if they'll repair it under warranty. Anyone else had this?
Crikey - fast reply from HTC:
"Good Afternoon, Essentially, we do cover your device under your warranty for paint peeling. If you call us on our technical support line, one of my collegues would be happy to book your device in for a repair and evaluation. Please can you call: 08458900079 Kind Regards, HTC Europe"
Full marks so far!
R
It was all going so well.... until...
I called the number and explained the issue to the lady on the phone. She told me categorically that this 'plastic refurbishment' is not covered under the warranty - I presume she knew what I was talking about although I could hardly understand a word she said. I explained that the email suggested it was covered. So, she asked me to go back to the email response and tell them what she said.
How annoying - firstly that you get two responses from one company and secondly that they reply on you to communicate between them. One is not impressed!
I have emailed HTC back with the news...
R
Hmm I have the exact same issue with my diamond. Almost 9 months old and I too have the problem off the plastiv letting go just above the home button. Well 1 month to go and I can get me a touch diamond 2 if it is released one month that is.
Now I get this:
Now essentially the HTC Touch Diamond has no known issues with paint peeling. As i did specify in my last e-mail, we can evaluate the device however if our repair center deem this to be caused by general wear and tear this would not be covered under your device warranty. I must also advise that if a quotation is raised due to an out of warranty repair there is a £20 charge to release the telephone back to you. With all that information in mind, would you still want to get this device evaluated?
So, I can pay £20 and be without my phone for 2 weeks in the hope that it *might* be covered. A bit annoyed at this - it is wear to the item but I count this wear to be within reasonable use and that the keys should be fit for purpose.....
R
My reply:
Hi, I think this is quite unfair. Essentially you are saying that I can send my phone in and hope you will see fit to cover it - but this is a risk, and if you presume it to be acceptable wear I will have to pay £20 have my phone released.
I know of others on internet forums who are also having this problem so I am not alone.
In my view, although this is 'wear' to the item it is within reasonable fair usage for the product. In other words the covering to the button is not fit for purpose in this case.
I am not prepared to risk £20 and be without my phone for 2 weeks whilst you decide if this is coverable or not - I have sent you a picture of the problem which clearly demonstrates the fault. The fault is obviously a lifting of the button covering that has occured during normal and acceptable use.
Please talk to your repair team and let me know if I will be covered or not.
Tell them that on other countries (in poland, im sure of) your issue is a 100% covered by warranty. As Poland HTC Support is in GB, and i assume its the same office they answer europe calls.
I know more than 5 people that had given their Diamonds for fix this issue without any cost.
I had the same problem.. I just peeled it off and ordered a screen protector+the bottom part for the keypad and just replaced it.. I didnt want to go through all the trouble. It worked out for me.
mmmhhh86 said:
I had the same problem.. I just peeled it off and ordered a screen protector+the bottom part for the keypad and just replaced it.. I didnt want to go through all the trouble. It worked out for me.
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hey i remember you gave me the eBay sellers name, for the same one you purchased, but i couldnt find the item that has both screen protector, AND the button protector =/ you lucked out man!
I dont know if i wanna buy it from the seller located in Hong Kong! I just want the one that feels exactly the same as the one that comes with the Diamond
Had exactly the same problem back in January, I just peeled it off. Now the button area is getting quite scratched up and I'd love to get a replacement. I've not found anything on Expansys or elsewhere that's similar.
Cheers
Dave
OK - maybe I have the wrong idea about this. I thought the top layer was an intricate part of the button itself. The above posts seem to suggest it is merely a protective cover that can be easily removed and (if you can find the part) replaced? Is this correct?
R
Yes you can just peal it of, it does take some pealing so take care.
So, once you have peeled it off - what is underneath? Clear plastic? Sticky stuff? Can you rub the button decals off if you do not re-cover it?
R
Malik05 said:
hey i remember you gave me the eBay sellers name, for the same one you purchased, but i couldnt find the item that has both screen protector, AND the button protector =/ you lucked out man!
I dont know if i wanna buy it from the seller located in Hong Kong! I just want the one that feels exactly the same as the one that comes with the Diamond
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Click to collapse
Hey.. Yeah I remember giving you the link.. The seller had stock at the time you should have acted fast.. I cant find any seller who sells both pieces except in hong kong:S
Keep trying you might find something soon.
Answer to other questions: Yes you can peel it off. There will be some minor glue residues which you can take off and the decals will not be scratched off. I would replace it immediately though. Remember this is not the perfect solution but it is a fast and easier solution than dealing with HTC.. My opinion anyway. Good luck.
I have the same problem and in the same spot, im here in Australia and when i got fone only Telstra sold them.
I can not get it covered under warrenty.
it sucks.
Exact same problem here at the same corner too.
My initial solution has been to carefully slice off the lifted flap with a sharp knife to stop it ctaching my pocket and coming off further. Be careful of you do this though as you could damage other areas with the knife. I used a thin sharp blade held flat on the face of the phone and gently sliced through the flap from the outer edge.
Same problem here, left corner peeled off, so I peeled the whole cover off, and since I recognised that it gets scratches easily I covered it with a transparent sticker. But I already ordered new navi buttons, just don't know how to replace it...I'll see...
thanks for a useful thread. i had the same problem and just peeled it off. i'll start looking for new protection and post if i find anything
Seems like a few people on Android Forums are having this issue. Anyone else noticing dust under their screens, especially after keeping the phone in your pocket for a while? Evidently, for those that have the issue, it's noticeable under bright light.
My phone should be in my hands tomorrow or Friday, but obviously I won't stand for dust under the screen. That's something I'd expect with a Razr (which mine suffered from back in the day)... my G1 never had this problem.
HTC SVP c500 (on orange UK) aka HTC Typhoon had the infamous dust problem too.
I have quite a few specs of dust under the glass on the lower left of my screen. May gave to contact Google to see what the replacement policy is.
Grrrr
god I hope this doesnt become a wide spread issue!!! I have no dust under my screen thus far... and I hope it stays that way.
I also have dust under my screen. I called HTC yesterday and they told me that i can exchange it for a new one within the 14 days, but I'll lose my engraving (kinda lame.)
hopefully the next one doesnt have the same problem. Would be nice if there was a way to clean it.
melterx12 said:
god I hope this doesnt become a wide spread issue!!! I have no dust under my screen thus far... and I hope it stays that way.
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You're better off finding out if it's an issue as early as possible. As soon as I get my phone, I'll be keeping it in my pocket when not in use (though that may be a very limited time). If it gets dust, it's going back.
I keep the phone in it's little case it comes with inside my pocket, takes an extra second to get out but it's only temporary until some companies come out with some sweet cases.
JoshHart said:
I keep the phone in it's little case it comes with inside my pocket, takes an extra second to get out but it's only temporary until some companies come out with some sweet cases.
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But that won't tell you if the seal around your screen (or wherever the dust is entering from) is defective or not. That's why I suggested "trying" to get dust in early, by keeping it in your pocket at times. If it doesn't get dust, then you're fine.
I don't want to test this out... as soon as my full-body screen protector gets here, it's going on the phone and staying there. No dust for my phone!
i just realized that one corner of my screen makes a clicking sound when i apply pressure to it (bottom right corner). Upon closer inspection i realized the clicking was the screen adhesive not sticking down. I can see the corner of the screen moving verrry slightly under pressure (probably .005" worth of movement) This is also the corner most of the dust is accumulating. It looks like the adhesive they use to hold the glass down is at fault. Hopefully this isnt widespread.
Calling HTC now to demand my exchange! If you have dust under your screen try pushing on the corners.
carnegie0107 said:
I don't want to test this out... as soon as my full-body screen protector gets here, it's going on the phone and staying there. No dust for my phone!
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Click to collapse
See below. A full body skin won't help if this is the problem.
dills84 said:
i just realized that one corner of my screen makes a clicking sound when i apply pressure to it (bottom right corner). Upon closer inspection i realized the clicking was the screen adhesive not sticking down. I can see the corner of the screen moving verrry slightly under pressure (probably .005" worth of movement) This is also the corner most of the dust is accumulating. It looks like the adhesive they use to hold the glass down is at fault. Hopefully this isnt widespread.
Calling HTC now to demand my exchange! If you have dust under your screen try pushing on the corners.
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Click to collapse
This is exactly why I think everyone should take advantage of the 14 days to make sure this isn't an issue.
uansari1 said:
See below. A full body skin won't help if this is the problem.
This is exactly why I think everyone should take advantage of the 14 days to make sure this isn't an issue.
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Just got off the phone with an HTC rep. They set up a "swap" so I'll get my new phone before I have to ship my old one back. Unfortunatly I'll be losing my engraving... oh well.
The rep told me this problem is "known" and they are taking corrective actions.
My phone is being delivered tomorrow. I'm wondering if I should refuse the package and wait until HTC's 'corrective actions' have been applied before I reorder.
dills84 said:
Just got off the phone with an HTC rep. They set up a "swap" so I'll get my new phone before I have to ship my old one back. Unfortunatly I'll be losing my engraving... oh well.
The rep told me this problem is "known" and they are taking corrective actions.
Click to expand...
Click to collapse
It's known... of course. Yeah, the engraving is a small price to pay, especially considering you can get it engraved on your own if you want, albeit for a few bucks.
So the first thing to do when you get the phone is to press down on the edges and superglue the **** out of it XD
jamesyb0i said:
So the first thing to do when you get the phone is to press down on the edges and superglue the **** out of it XD
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LOL That would be an interesting customization...
I'm getting mine tomorrow and from what I read, it will be in my pocket all the time and see if it happens before the 14 days.
Thanks for raising awareness of the issue to us all.
This has been a pretty rampant issue on many of HTC's latest smartphones. My N1 will hopefully arrive sometime this year, they're taking their time shipping it out, but if this is the case, it's going back.
uansari1 said:
Seems like a few people on Android Forums are having this issue. Anyone else noticing dust under their screens, especially after keeping the phone in your pocket for a while? Evidently, for those that have the issue, it's noticeable under bright light.
My phone should be in my hands tomorrow or Friday, but obviously I won't stand for dust under the screen. That's something I'd expect with a Razr (which mine suffered from back in the day)... my G1 never had this problem.
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Click to collapse
Well，I haven't got one，but I’d like to make it clear if the problem is seriously terrible.
Anyway，it's not easy to get a Nexus One in my country---China.
awesomeindeed said:
This has been a pretty rampant issue on many of HTC's latest smartphones.
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Indeed it has. One would assume they actually thought about this, proofed the production process/adhesive/whatever, and at least tested some phones before hitting the markets. Oh well, guess they don't.
Crap! I bought it, and I live in Norway! Hope I don't get this problem!
Hello Guys and Girls,
I recently sent my X1 back to SE for repair as the screen was glitching whilst in active calls (something I couldn't fix through repeated flashing from SE's update service).
I gave the call centre a ring and they advised me to send the unit to my nearest service centre, which I did. At the start of the week, I received an email from the service centre which read "Notification that unit is unrepairable" as the subject and the first thought that popped in to my head was new handset.. Lovely! Reading the email, I found the engineer had concluded that my unit was "Un-Repairable under the Warranty of the Manufacturer" and I was gob smacked, that was definitely not the response I was expecting.
So I gave the call centre a ring for an explanation of the reason and the lady pointed out that the engineer had found cracks in the resin. Now, this is not the case resin that most have complained about but the resin used to cover the main board's components. Yeah I've dropped the phone a few times but no more than most and it's usually in a sleeve when it does fall, so consumer damage seems like a poor excuse! So I asked the lady to escalate my problem because I don't believe that it was caused by me.
I received a letter from SE (sent recorded, signed for!) simply re-iterating what the lady on the phone had said to me and that "Unfortunately we are unable to comment as to how any form of damage has occurred we can only comment on the findings upon completion of the investigation". The best she could offer me was "a gesture of goodwill" by sending my unrepaired handset back free of charge (otherwise 11.75GBP).
I don't really care if they repair or replace, I just want my X1 back in a working condition. What can I do to make that happen? Any hints or tips I can take on board before I respond?
P.S: I’m having to use a Nokia 2330 until this is resolved!
Regards,
- DiLLio
Hi,
first of all: I'm sorry to hear that your xperia x1 is not working properly anymore. All I can say is that its gonna be a tough fight since...
DiLLio said:
Yeah I've dropped the phone a few times but no more than most and it's usually in a sleeve when it does fall
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what else is there to say? Reading your post in my eyes you could have caused the damage and here it really is goodwill you have to count on. And obviously it's too expensive for them to repair under warranty...so they will do everything to blame the damage on you...In my opinion you could only ask what they want for the reparation.
Good Luck!
Uhm, dude, you dropped the phone... That's pretty much there is to it. Dropping a phone, will break it over time. Stop being clumbsy, in the year and a half, I've dropped my X1 once, and that was bc it fell out of my coat pocket - luckily it was in a leather pouch.
Your only option is really to try and convince SE that the resin cracks are stress cracks from normal wear and tear, but that's going to be pretty much impossible to do if you told them you dropped it, or if your casing is all messed up from drop marks.
Thanks for the replies. I stand by the fact that it wasnt because of its time with the floor.
After receiving my phone back from K+N, I've had an engineer open it so that I can see and snap some pictures of the main board and satisty myself that it is infact what they say.
And would you believe it, not a mark on the main board. Nothing.
Gave a SE a call again and argued my point. Apparantly I won't be able to photograph these cracks. Why? Because they aren't visible to cameras. Haha! Okay, so what are they visbile to?!
"Resin which portects the components" would be the top coating/layer and, atleast, indeed be visible to the naked eye. They used a clear resin to coat the main board which would explain why a WORKING main board would show no signs; however, a stressed clear resin would turn opaque and they claim cracks in the resin would definately be visible. We saw nothing!
I've attached the photos and I'd love some insight into what we've missed.
Well now you've definatley voided your warranty if you took it apart...
They wouldnt try and fake anything - i've sent my Xpera to K and N about 3 times now and every time they've got it back to me within a week - First time was cracks - second was keyboard and third was camera. I'm sure these people know what they are talking about - all you can do now is make do.
comeradealexi said:
Well now you've definatley voided your warranty if you took it apart...
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I had my local phone repair shop do it for me, cost me 10GBP just for that!
comeradealexi said:
They wouldnt try and fake anything
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I agree, that would be highly illegal and immoral, but I dont believe that every one of their engineers is adequately capable of fault finding correctly. In my case, I got one who cant tell left from right. Can you see these cracks that they claim, or anything off on the main board for that matter?
I have exactly the same problem. Only difference is mine has never been dropped. The woman in the call centre said she would escalate it. Let's wait and see.
Well they clearly hadn't even bothered to open mine up so I hope they do that for you. If your casing is showing signs of cracking, theres a lengthy thread on here complaining about the build quality of the outer case.
The original issue I was having disappeared after I had the unit independently inspected so I solved the problem without SE Nice to know that they actually check the devices before they make their decisions though(!)
If you're having the same issue, I can only assume some sort of undue pressure is being put on a connection/component and causing the distortion on the screen. Else, it really is a more costly fault!
For cases like this I have a legal insurance (lawyers, expert's testimonies...). Not that I actually had to resort to it, but in case I'd have to... heh. But newer admit you had dropped your phone, no, no, you always kept it in a secured leather box barely using it at all
DiLLio said:
Well they clearly hadn't even bothered to open mine up so I hope they do that for you. If your casing is showing signs of cracking, theres a lengthy thread on here complaining about the build quality of the outer case.
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Click to collapse
This is a different issue. It's not the case thats cracked it the resin thats cracked.
Nobody got any advice?
Hi i have just had a letter back from K & N saying my Sony W995 was not repairable under manufacturers warrenty, due to the engineer finding cracks in the resin. Is this a standard excuse as i have never dropped my phone and the reason for returning it to Sony was the Number 3 on the keypad was not working.
I have spoken to a girl on the phone and she says she will escilated the problem and has gave me a reference number lets see what happens.
As I expected i got a letter back from sony saying they stand by their decision that the warrenty did not cover the repair of my phone as crack were found in the resin and as a gesture of goodwill they would return my phone unrepaired free of charge.
I noticed a weird thing yesterday: the upper left corner of my back glass plate stuck out a bit. I only noticed because the other corner felt flush with a screen protector on while the other felt a bit rough. A close look confirmed that the corner is lifted up by a fraction of a millimeter, pretty much as thick as my screen protector is. When I push on it, it goes back and lifts up again over perhaps an hour or so.
What should I do? I have a feeling that this might compromise the watertightness of the phone, so I'm thinking about sending it in. On the other hand, I've had pretty negative experiences with O2 customer support, so I'm scared that they might send me a letter stating that this is due to drop damage and therefore my fault, so I need to pay 40 Euros just to have it sent back without repairs - and if I don't, they'll destroy the phone. It sounds incredible, but this is just what happened to me a couple of years ago. And if they just state it's due to drop damage, it's essentially impossible for you to prove that it isn't.
Has anybody had the same problem? Is anybody else suffering from it now?
Send pic pls
Sent via my Google Nexus 7 | 32GB.WiFi
GodShapedHole said:
I noticed a weird thing yesterday: the upper left corner of my back glass plate stuck out a bit. I only noticed because the other corner felt flush with a screen protector on while the other felt a bit rough. A close look confirmed that the corner is lifted up by a fraction of a millimeter, pretty much as thick as my screen protector is. When I push on it, it goes back and lifts up again over perhaps an hour or so.
What should I do? I have a feeling that this might compromise the watertightness of the phone, so I'm thinking about sending it in. On the other hand, I've had pretty negative experiences with O2 customer support, so I'm scared that they might send me a letter stating that this is due to drop damage and therefore my fault, so I need to pay 40 Euros just to have it sent back without repairs - and if I don't, they'll destroy the phone. It sounds incredible, but this is just what happened to me a couple of years ago. And if they just state it's due to drop damage, it's essentially impossible for you to prove that it isn't.
Has anybody had the same problem? Is anybody else suffering from it now?
Click to expand...
Click to collapse
Really? Will you send your phone just because of that? A phone is not a toy, don't put it under the shower/water and you will be fine.
x102x96x said:
Send pic pls
Sent via my Google Nexus 7 | 32GB.WiFi
Click to expand...
Click to collapse
I'm at work now, but I'll make a picture later. I hope my camera is good enough to capture it... it's really just a fraction of a millimeter now, but I'm worried that this may just be the start and that the whole backplate may come off at some point. This has NOT always been the case, it just started yesterday.
wawyed said:
Really? Will you send your phone just because of that? A phone is not a toy, don't put it under the shower/water and you will be fine.
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Click to collapse
Are you serious? I'm talking about an integral part of the phone's outer shell coming loose, and you're telling me it's not a toy? It really is no toy, which is why I'd expect the backplate to be firmly laminated in all places as opposed to coming unstuck after a month or two of normal use. To make things better, this phone is rated IP55/IP57. Are you saying I'm wrong to expect a IP-rated product to actually live up to its rating?
I should clarify that my issue is not that one corner is a bit further out than the others - that would just be manufacturing tolerance if it was like that all the time. My issue is that one of the corners is loose. It's sticking out a bit, but it'll go back in when pushed. It'll just come out again after a while. To me, this suggests that the glue or whatever holds the back plate has failed on one corner. That's a flaw that could potentially make an IP-rated phone lose its ability to withstand water ingress. Ingress protection is why I bought it. Damn right it's not a toy, it's high tech. That's why I'm expecting a bit of structural integrity from it.
GodShapedHole said:
I'm at work now, but I'll make a picture later. I
Are you serious? I'm talking about an integral part of the phone's outer shell coming loose, and you're telling me it's not a toy? It really is no toy, which is why I'd expect the backplate to be firmly laminated in all places as opposed to coming unstuck after a month or two of normal use. To make things better, this phone is rated IP55/IP57. Are you saying I'm wrong to expect a IP-rated product to actually live up to its rating?
I should clarify that my issue is not that one corner is a bit further out than the others - that would just be manufacturing tolerance if it was like that all the time. My issue is that one of the corners is loose. It's sticking out a bit, but it'll go back in when pushed. It'll just come out again after a while. To me, this suggests that the glue or whatever holds the back plate has failed on one corner. That's a flaw that could potentially make an IP-rated phone lose its ability to withstand water ingress. Ingress protection is why I bought it. Damn right it's not a toy, it's high tech. Would you seriously not worry at all if your back plate was beginning to peel off?
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Ok, send it back if you are that bothered. Why are you even asking if you got it that clear?
wawyed said:
Ok, send it back if you are that bothered. Why are you even asking if you got it that clear?
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I *don't* have it that clear. I was asking whether other people have experience with the same problem, to see whether maybe somebody has an actual insight as to what's actually going on, confirming or dispelling my suspicion that the backplate is in fact coming loose.
Is it impossible to have a conversation about a mobile phone that goes beyond pure praise without somebody getting overly defensive? I like this phone and wouldn't like to have any other, but that doesn't mean I can't have any criticism, especially when it appears to me that I may have a faulty unit.
GodShapedHole said:
I *don't* have it that clear. I was asking whether other people have experience with the same problem, to see whether maybe somebody has an actual insight as to what's actually going on, confirming or dispelling my suspicion that the backplate is in fact coming loose.
Is it impossible to have a conversation about a mobile phone that goes beyond pure praise without somebody getting overly defensive? I like this phone and wouldn't like to have any other, but that doesn't mean I can't have any criticism, especially when it appears to me that I may have a faulty unit.
Click to expand...
Click to collapse
What I mean is if it's loose it's loose. What do you expect to hear? Nah it's fine I put mine under the water even if I know there is a risk to **** my phone and waste £500. I don't think people are going to take that risk just to test it, and even if they did that, it doesn't mean that your unit has exactly the same issue.
If people has had this issue you can actually use the search button to find out what happened. But most likely people will just get a replacement unit.
Also by the looks of it, there isn't much you can do about it.
wawyed said:
What I mean is if it's loose it's loose. What do you expect to hear?
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Click to collapse
I was hoping to perhaps hear from somebody who actually KNOWS what's going on.
I did use the search function, no dice, at least not for this phone. There's a Sony support thread here but the Sony guy just says to send it in, at which point the repair center will decide whether or not it's under warranty. I was hoping perhaps somebody already did the same thing and could tell me whether it is covered? Because I feel that they could just look at it, say "nope, unless you can prove that you never dropped it (which you can't), we'll just conclude that you dropped it and it's therefore out of warranty. That'll be €150 for a fix or €50 just so we send it back to you." -- because, as I said in the OP, I've encountered that sort of tactic before.
I do not have the same problem, but my front glass is broken. The glass have broken itself, unfortunately
Some images: http://imageshack.us/photo/my-images/15/dscn0530pn.jpg/
GodShapedHole said:
I was hoping to perhaps hear from somebody who actually KNOWS what's going on.
I did use the search function, no dice, at least not for this phone. There's a Sony support thread here but the Sony guy just says to send it in, at which point the repair center will decide whether or not it's under warranty. I was hoping perhaps somebody already did the same thing and could tell me whether it is covered? Because I feel that they could just look at it, say "nope, unless you can prove that you never dropped it (which you can't), we'll just conclude that you dropped it and it's therefore out of warranty. That'll be €150 for a fix or €50 just so we send it back to you." -- because, as I said in the OP, I've encountered that sort of tactic before.
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Click to collapse
There you go, simple search:
http://forum.xda-developers.com/showthread.php?t=2256848
Well, if you actually dropped your phone, they will be marks of it. I don't think dropping your phone makes the glue less sticky anyway. It would rather crack the screen. At the end of the day you will be taking a risk when you send it. But I think it's just a manufacturing issue. You can always try to re-glue it yourself. Check the video on the other post.
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
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sorry should have said, no tempered glass or any screen protector applied.
have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore
ah ok thanks for replying, must have just been very unlucky. Cheers.
MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Click to expand...
Click to collapse
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
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Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
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It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
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agreed.
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
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I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
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Click to collapse
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
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Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
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I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
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feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.
I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.
glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.
elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
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My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.