Note 5 sometimes freezes while unlocking - Galaxy Note5 Q&A, Help & Troubleshooting

I have a weird problem my note 5 freezes sometimes when I try to unlock it and takes at least 8 to 10 seconds. Whatever taps I make during the time the fone is frozen it remains unresponsive but after a few seconds it responds to all the tap commands but after 10 seconds.
But after that initial problem it is perfectly normal and responsive.
How do I fix this issue and is it due to the aggressive ram management that it takes some time to load the home screen etc.
Wanted to know if anyone is facing this same issue and if there is a solution for it.
Thanks
Note 5 sm-920I model

I am also facing the same problem, it happens to me once or twice a day. I have the SM-920C model

have you set fingerprint as ur screen security ?

i've got this problem too. was happening more when i had PIN lock set up. it hasn't really happened in the last couple days so not sure if a bug or anything...

Same issue here. At first I thought it was due to fingerprint unlock. Changed it to PIN unlock and it still happens. It only happens once or twice per day. Also, I experienced random reboot.

Cleaned the system cache and restarted the fone and everything worked fine for a few days than its back to being unresponsive for a few moments again and sometimes I have to soft reset my fone.
Using the fingerprint lock
Sent from my SM-N920I using XDA Free mobile app

Have you tried factory reset yet?

That would be my last resort to use as I have lots of work files and like 20000 photos which are all categorized in folders,time. In backup the categorized stuff gets jumbled. And it's too hectic and long to get it back to the way it was.
FYI I used smartswitch to transfer from note 4 it was n-910c version I think

Okay, my phone is only a few weeks old. I just factory reset it. I'll report how it goes.

Thanks hope this fixes the issue. If it fixes the issue I might have to try to back up and factory reset too. Out of curiosity which region is your phone mine is from Singapore. Note 5 64gb is not available in my region so bought the unlocked one online.

I'm from Singapore. I got the 64gb too.

I got the UAE 32GB Note 5 btw, and i'm also facing this issue. For some reason, I felt it was the S-View cover the culprit here....

I doubt so cause I don't use the S-View cover.

Same issue for me as well. Recently bought note 5 - 64gb and it freeze for few second when i press the home button (fingerprint) . Its irritating especially when you need to use the phone urgently. Wonder what is the problem. Anyone reset factory and its working fine ? From Singapore

Ok this is what worked for me.
1- Turn off your note 5
2- Press the volume up button and home button together
3- while keeping it pressed Press the power button
4-It will open The system screen find cache and clear it- (DO NOT DO ANYTHING ELSE) once its done choose the restart option
5- I also got a 33 to 40 mb update yesterday. Do not update from the fone use smart switch to update it will download a 1.4gb file meaning it will reinstall the system.
My fone for 2 days now is not freezing. before the problem occurred at least 5 to 6 times a day.
Just in case make a backup although i didn't loose any
data .
Let me know if it works for any of you.

Good to hear. It's my third day since I factory reset and no issues so far. Let's monitor after a few weeks if the problem returns. If it does, it might have something to do with the system cache or something.

What models are you using perhaps it's a particular model?

SM-N920I

Installed a software update version N920IDVU1A0H6/N920IOLC1AOH2/N90IDVU1AOH3 (39mb) and the issue happened again.

I just got my note 5 two days ago and im experiencing the same

Related

Nook Won't wake up.

Sometimes when I leave my Nook alone for awhile and then come back I am unable to wake it up by pressing one of the hardware keys. I have to plug it in and it boots up(rather than just waking up) has anyone else had a similar problem?
THis is seemingly random. It was on sleep all night and I woke it up to read this morning(after about 8+ hours of being in sleep mode). Just now however I tried to wake it up and it would not(after less than 45 min of being in sleep mode).
I'm having a similar problem. I've found that I can also make it come on by holding the power button long enough for it to do a shutdown (30 seconds I think) and then turning it back on. After I did a factory reset it worked correctly for a week and is now doing the same thing. I've had the issue on the stock software and with root applied. I'm going to return it today.
I know it's not helpful, but at least you aren't the only one with the problem.
How does the return process work? Can I just box it up and take it back to the store?
You might try a full factory reset before returning it. Do the 8X reboot and then the 3 button data reset. See if this helps as it may be a software issue and this may help/eliminate the problem.
Yes, I have seen this before. Are you running SetCPU on it? I removed it from a friends device and it resolved the problem in that particular case. He was going to return it as well. He probably would have had the same issue with the next one since he would have potentially installed the same apps (with the same settings) on it from backup. SetCPU may not be completely at fault since it may have been setup wrong. All I know is that, it stopped happening after it was removed.
I was using CPUtuner up until a few days ago. I was however using Settings Profile Lite so I don't know if that may have had something to do with it.
I've had a similar issue ... occasionally it won't turn on, and I need to hold the button down for 20 seconds or so to get it to reboot.
However, I've found that if I use the N button to bring it out of standby, that it happens so infrequently that I haven't taken the time to troubleshoot if this behavior persists in an un-rooted state.
Sounds like exactly the same issue I have with a SetCPU for Windows Mobile. Locks up the device on wakeup and needs a soft reset to get it back up and running. Almost made me late for work as my phone is my alarm.
I believe it also had the same effect on the EVO I had for a bit but configuring to a more strict setting and keeping it from throttling up and down seemed to help. (OnDemand setting over conservative I believe)
About the return, yes just box it up with the cord and take it back. I told them the issue and they exchanged it for a new one with no problem. I did the full factory reset before I took it back so that I could unroot the device and it still displayed the same behavior. So far on the new one I have no problems. I do notice that the power button click action is better on the new one. Perhaps that was a problem with the one I had.
Hmmm. Okay. I just attempted to wake up my nook with no luck after doing the factory resets last night. I will probably be boxing it up and exchanging it tomorrow.
Sent from my NOOKcolor using the xda app
I used to have the same problem and found that all I had to do was uninstall and reinstall auto-nooter and problem solved. Im not sure if you're rooted or not.
I get that once in a while... haven't looked much into it but if I plug it in it'll reboot or if I hold the power button for a while it'll also reboot. No biggie... I'm a WM user for a very long time. I've learned to live with the little annoyances
I got mine exchanged, the lady just wanted to update my softwre because she was sure that would fix it, then of all things the screen crapped out and wouldn't respond to her touches anymore so I got a new one.
I haven't rooted this one yet.

[Q] automatic random reboot

hey all,
i got my galaxy note now 3 weeks ands it's rebooting random all the time. at a service point i let them do a factory reset but that did not work. does anybody know a solution for this problem? because i dont like to send my note cause i will not have a few days sow if anyone got a solution i like to try it.
Gr Sven
Suffering from the same here
I think its related to one of the apps - I will start removing my installed apps one by one from tonight - Will keep you posted with the updates.
Also, if anyone out there had the same issue; please advice!
I had the same issue on previous android devices..I managed to get around it with numerous hard resets. Also I believe that a certain combination of apps will cause it too..but i don't know which ones. I've got a dell streak right now, and its been stable for a few months..having said that, it still randomly reboots once in a while but no where near the consistency it used to.
flyingbballer said:
hey all,
i got my galaxy note now 3 weeks ands it's rebooting random all the time. at a service point i let them do a factory reset but that did not work. does anybody know a solution for this problem? because i dont like to send my note cause i will not have a few days sow if anyone got a solution i like to try it.
Gr Sven
Click to expand...
Click to collapse
I had this problem too and it seems to be an installed app problem, particularly any that change the wireless settings in some way or apps that stall when accessing the external SD card at boot times.
this is exactly what happens to me guys, same problem.
Random reboot and this happens all around the clock, no matter if it is day or night or if the phone is in flight mode...
Frankly I don't want to uninstall my apps one by one to check what app is causing the issue because I have no time to spend on it...
I hope that someone with more software skills than me (I am just an user) will succeed to fix it...
cheers.
Do you have Dolphin browser installed?
If it's the case, don't search further...
What's the problem with dolphin browser? I constantly use it and never had a restart. Is OPs phone overclocked or undervolted?
Which rom and kernel are being used?
mine is also rebooting every once in a while for no apparant reason. Mostly when I unplug it from the USB cable but not always. This happened from the first day on. I never did a factory reset but considering it now since the SMemo app is not working anymore (no strokes are visible) and I am out of options.
abel06 said:
Do you have Dolphin browser installed?
If it's the case, don't search further...
Click to expand...
Click to collapse
Not at all... never used or installed....
boh...
kkrammer said:
mine is also rebooting every once in a while for no apparant reason. Mostly when I unplug it from the USB cable but not always. This happened from the first day on. I never did a factory reset but considering it now since the SMemo app is not working anymore (no strokes are visible) and I am out of options.
Click to expand...
Click to collapse
Come to think of it, mine also reboots when disconnecting from USB storage mode. I thought maybe this was buy design? Maybe not!
apprentice said:
Come to think of it, mine also reboots when disconnecting from USB storage mode. I thought maybe this was buy design? Maybe not!
Click to expand...
Click to collapse
Do you use antiviral software? Start by removing that. Kaspersky have messed up almost all my Android devices.
Sent from my GT-N7000 using xda premium
i have same issue with my note...
and goes to customer service in dubai....
and samsung customer says i must pay 1200AED to fix my CPU issue
this problem is from CPU and samsung say i must be pay money... but this phone have problemfrom factory...
i hate samsung....
Reza WM said:
i have same issue with my note...
and goes to customer service in dubai....
and samsung customer says i must pay 1200AED to fix my CPU issue
this problem is from CPU and samsung say i must be pay money... but this phone have problemfrom factory...
i hate samsung....
Click to expand...
Click to collapse
why would you need to pay anything if the phone is under warranty ?
I also have this issue, I found out that its the power button..
http://forum.xda-developers.com/showthread.php?t=1369805
Dolphin is a well known app for causing random reboot, since SGS 2.
Not for all users but for many:
http://forum.xda-developers.com/showthread.php?t=1321612&highlight=randomly
But without Dolphin installed, I really don't know...
I think it's the SD card causing these problems.
My reboot problems all disappeared when I removed the 32Gb sandisk card. I replaced it with a 16Gb card and was very careful about which apps I installed on it. Now whether it was the card size/brand or the selective apps that resolved the issue I can't be sure. Having Dolphin's cache on the phone memory instead of the SD card might also be a solution.
But it's worth investigating if you have reboot problems with external card installed.
Hi guys,
As soon as I got my Note, I rooted it and flashed a custom rom. Never had problems with reboots so far.
So, for a change I though setting it beck to stock was a good idea, with the upcomming ICS update.
As soon as I flashed the stock rom with odin, and it was back to factory situation, the reboots start happening. Every 3-6 hours the Note rebooted. Got in contact with Samsung (NL) and suggested to execute a factory reset, so I tried that a couple of times. But no luck, the reboots keep happening. I thought maybe it was an hardware issue. I have no Sdcard, only my SIMcard, which was a bit warn out, so I order a new SIM. But still, the reboots keep happening.
Then I decided to root my device again and flash a custom rom (Rocket-Rom), and guess what? No more reboots!!!
I hope this helped.
To me, I think automatic reboot is somehow still acceptable. I experienced two times auto power off. Both were happened after I charged it over night, unpluged the charger and left it without unlocking the screen, drove to my work place, and found it dead
I'm only having it for 2 weeks and I haven't rooted it.
it maybe a usb charging issue which is causing so much grief to many note owners. Mine has a defective usb port and it makes my note go crazy, including reboots and makes the note think its charging when its not even connected to charger at all.
Using note since dec... Faced such problem 5 or 7 time whn my phn was nt rooted... But nw its working fine... Using rocket rom v 20...
Sent from my GT-N7000 using Tapatalk

Split Screen Mode Gone Crazy

Hey all. Just grabbed a new 32 gig Edge on Thursday. Everything was working fine up until this morning. As I was scrolling through an article, the Split Screen kept coming up and going away. I thought I hit something so I paid it no mind. As time passed, it started going crazy on its own. I wasn't pressing anything, just unlocking the phone and putting it down on the table.
It was almost like there was a ghost (or remote operator) screwing with me.
I did a factory reset, thinking maybe one of the apps I installed was causing some kind of issue. Still having the same problem.
Anyone else dealing with this on their new phone?
Hi,
I've got the exact same problem with my 32GB Edge. While my kids were playing some Lego Junior game on it (yeah I know, that was the the last time ), it started going haywire. It's like someone's pressing the button for recent apps all the time and sometimes very rapidly.
After a factory reset, logging on with my own Google account resulted in the same behaviour. So I tried another factory reset and tried my wife's Google account while restoring as little as possible. Now things seemed a little better so I tried the same with my Google account. That went fairly well (it now pressed Recent Apps once only when I pressed the Back button myself) but after a little time of fast charging, it went all crazy again.
So maybe it's got something to do with (over)heating? I'll try to leave it off now and see what will happen when it's cooled down.
Did you (or Samsung) happen to solve the problem?
ChrisFM77 said:
Hi,
I've got the exact same problem with my 32GB Edge. While my kids were playing some Lego Junior game on it (yeah I know, that was the the last time ), it started going haywire. It's like someone's pressing the button for recent apps all the time and sometimes very rapidly.
After a factory reset, logging on with my own Google account resulted in the same behaviour. So I tried another factory reset and tried my wife's Google account while restoring as little as possible. Now things seemed a little better so I tried the same with my Google account. That went fairly well (it now pressed Recent Apps once only when I pressed the Back button myself) but after a little time of fast charging, it went all crazy again.
So maybe it's got something to do with (over)heating? I'll try to leave it off now and see what will happen when it's cooled down.
Did you (or Samsung) happen to solve the problem?
Click to expand...
Click to collapse
sorry! didn't realize there was a response here. i've yet to find a fix. it'll happen every now and again. i try to reboot it, but sometimes i can't because of it going crazy. once rebooted, it behaves for a little while.
but in terms of the back button giving me recent apps, that happens way too often.
I've had the same problem with the S6 edge 64G. After Samsung advised on a factory reset, to no avail, I spoke with my network provider who suggested a replacement sim. This worked for a few days but then back to the exact same problem as described above. Working along the lines of the sim replacement I noticed this problem occurs more frequently in areas of poorer coverage. I tried the phone in Airplane mode when I noticed the problem was occuring and it stopped straight away. Haven't spoken to my network provider since but now I'm not sure if it's a sim issue or the over heating problem.
Its hardly an effective fix having a phone that you can't make calls on so I might have to settle for the' return to samsung for repair' option.
Hope this helps a little in finding a solution
Does anyone have a fix for this. My phone started doing this whilst on charge, and I have a gorilla case, so the overheating thing made sense until I let it cool down and removed the case and it still happens. The reboot (holding all four buttons down) does not work.
Multi-screen glitch
I am having the same issue on my Galaxy s6. I installed the Multi-Window Toggle app from a developer on this site and now instead of switching in between recent apps and multi-screen, it switches between recent apps and the home screen. It doesn't seem to be related to overheating with my phone. It can be just sitting on the counter and start doing it all on its own. Very disappointed.
I'm having the same problem with my s7 edge 32gb. Haven't found a fix. If ywguys upgrade to an s7 you may find the same issue unfortunately. Its probably a software problem. Hopefully a system upgrade can fix it soon.
Hi, I have a Verizon Galaxy s6 and got the software update late last week. Since then, my split screen has gone crazy. It goes through these cycles of splitting the screen and vibrating. It is unusable when in the cycle. HELP!!!
Hi, I too started having the same issue with Galaxy S6 on ATT. Any fix for this?
I got caught in a monsoon the other day (really heavy rain) I was only in it for maybe a min and a half till I could ride my bike to cover, but unfortunately, I was soaked and so was my phone. I wiped the water off, but I noticed that some may have gone in my headphone jack because everytime I pressed my back button the multi window button would light up and then start flickering and turn off. So I turned my phone off for awhile to let it dry out and now my button is not working at all. it's been 2 days of not working and all the sudden tonight it starts opening up my recently used apps and telling me it's going into split screen mode and glitching like this 20 times or so, every couple of minutes. My S6 has gone downhill the past couple months. 3 weeks ago it stopped charging completely the battery would drain after 2 hours of regular, to minimal use and when I went to go plug it in, it would notice that I would plug a cord into it, but wouldn't charge. It did that on and off for a week. now it charges, but tells me it's over heating every couple hours. Now it's doing this glitch with the button. Kris upfront up either split screen, or recently used apps overt and over again. The button still doesn't work, won't light up, or do anything when I press it. It'll only lights up when the back button is pressed. I just thought my button was broken cause of water damage, but maybe it's a software issue?
I replaced my screen protector. Problem resolved!
Replacing or removing screen protector didn't solved my problem. I have edge 6 32gb and it's clearly not an software issue because I have flashed my phone with different firmware with odin and still the problem occurs again ....
I'm thinking this might be due to screen protector I recently installed. I had the thin one before but since adding the thicker one this has started happening. So much that the phone is almost unusable. If this doesn't work, the phone might be going out the window!
Samsung Galaxy S6 Split Screen & Apps Gone Crazy
I also have the split screen issue with my Samsung Galaxy S6 (not an Edge). I've done everything recommended up to and including a factory reset to no avail. I also removed the screen saver (which was relatively new) and that did nothing.
I also have an issue with the recent apps toggle key, which in the end, may be the real issue. The key only works randomly and lights up even less than that.
Anyone?? Any other ideas? I, personally, have reported this to the BBB and requested an inquiry since this has been a known, major issue since long before I purchased the phone in September 2015. We are in the middle of the inquiry now. Will advise as to the outcome.
This works!!!!
I have a fix but im new it wont ket me post till after ten post. Want help email me..bummer just trying to help.
[email protected]
I had the same problem. I thought it was because glass was cracked. Tried replacing the glass, and actually ended up getting an entire new AMOLED/digitizer assembly, installed it, and it has the same problem. So annoying! I can't even send texts because it splits the screen and/or opens recent apps like every 0.5 seconds. The only thing that helps is having one finger continually pressing down on the screen as the app is open, which will let me scroll with my other finger and the app wont go in to split screen. I think it is a software/internal hardware problem. Not Cool, since this is an expensive phone.
EretsimmaI said:
I replaced my screen protector. Problem resolved!
Click to expand...
Click to collapse
I took the screen protector off of my wife's s6. It was okay for a few minutes, then it started again. the same thing everyone else is experiencing. 'Can't afford a new device right now. So she has to downgrade to a s5
This fixed mine
Hi guys my sister had the same problem and I tried the toggle app and that didn't work for me but I found this vidio on YouTube on how to disable the multi window button and it worked for her! I'm not allowed to send a link but if you type into YouTube 'disable back and multitask button' it's the first one to come up. hope this works!
My samsung s6 edge has been switching between recently used apps, going into switch screen mode and both power and home buttons haven't been working consistently. If I do a force restart the buttons only work for 10 mins or so. I also did a factory reset and am currently using a replacement phone because the reset did nothing. Some people seem to think this is due to an SD card corruption, I'm not so sure. My screen is also shattered but it had been shatter 6 months prior to this problem occurring so it is not related. If I take the phone in they'd have to repair the screen as well and that will cost too much for me.
Hi, I have had this issue twice and both times I think it was moisture/humidty related. The first time it resolved itself after presumably drying out any condensation. Today I had the same issue and fixed it by blowing a warm hair dryer into the bottom of the phone for a few minutes.

Android Oreo, 8 for Note8 Daily Crash

Every morning since upgrading to Oreo earlier this week
Xfinity Mobile
Note8 USA
System maintenance
Android
system_server using 11.39% CPU
No choice but to click fix and reboot
Factory reset. That doesn't work then call Samsung. I haven't heard anymore with this issue yet.
Same issue with my Note 8 after Oreo update. This is with T-Mobile network. I just swipe the alert away. I will do a factory reset later to see if it makes a different.
The same here
After the oreo update everything works fine unless the multiple windows on split screen mode. Every time I try to open two apps in multiple windows especially YouTube and chrome together the phone lags till shut down. Unfortunately I've made a hard reset but nothing change.
akaavtheg said:
After the oreo update everything works fine unless the multiple windows on split screen mode. Every time I try to open two apps in multiple windows especially YouTube and chrome together the phone lags till shut down. Unfortunately I've made a hard reset but nothing change.
Click to expand...
Click to collapse
I've had this exact issue, it happened once or twice can't recall but I thought it was just my phone acting weird, I came straight from nougat via Odin Oreo Flash, so the factory reset wouldn't apply to me so it might be the actual Oreo update since I also have a T-Mobile Note 8
Crashing...
As fast as I open 2 apps simultaneously my phone crashes. It totally freezes and it is very hard to reboot it. The side panel stops to work within 3-4 minutes when I start up my phone. When I'm starting it, it also says that I have changed my SIM card and that I need to reboot again. .
I have an unlocked nordic version with the carrier "Comviq" in Sweden. This is not fun.
NickandM said:
As fast as I open 2 apps simultaneously my phone crashes. It totally freezes and it is very hard to reboot it. The side panel stops to work within 3-4 minutes when I start up my phone. When I'm starting it, it also says that I have changed my SIM card and that I need to reboot again. .
I have an unlocked nordic version with the carrier "Comviq" in Sweden. This is not fun.
Click to expand...
Click to collapse
That doesn't sound right...I would backup what you need and try a factory reset.
sefrcoko said:
That doesn't sound right...I would backup what you need and try a factory reset.
Click to expand...
Click to collapse
Yep.
I'll think I'm going to do that.
Everything started 20 minutes after the Oreo update, I never had any problems before it.

Nokia 7 Plus - Screen Freeze - Lock and Unlock to make it work

Hi Folks,
I have got a Nokia 7 plus and since the day I have bought it, I am facing a strange problem.
Every now and them the screen freezes and only way to make it work again is locking and unlocking the phone.
I can say the screen do not respond to touch because the buttons are working properly in this case.
Tried resetting the phone, installing Android P, Rolling back to O, but nothing works. the problem still persists.
Curious to know if anyone else is facing such problem or if anyone has got any solution to fix this issue?
It a hardware problem i believe. Coz even i had the same issue. I immediately sent it to service center which was luckily nearby my home. They took a video of that issue and sent it to Nokia for replacement. They approved my replacement and gave me a approval letter and requested me to visit the shop where i had purchased the phone. The shopkeeper took my old phone back along with all the accessories and approval letter and within 5 mins they gave me a new unit.(note: the service center person told me that if you have purchased the phone from a store then you have 14 days replacement guarantee in case if any issues persist post format or tests).
I have the same issue, tried all methods you mention to make it work normally without succes. I dont know if it is a touch hadware problem because it happens very ramdomly and works instantally and normally again if I lock and unlock the screen
Some days not happens, another days happens very frequent.
Another fact, every time I installs some Factory image (Android P developer preview, Android 8.1), the touch not give problem at all for aprox 2 days or more.
I'm very frustrated with this issue.
sid_25 said:
Hi Folks,
I have got a Nokia 7 plus and since the day I have bought it, I am facing a strange problem.
Every now and them the screen freezes and only way to make it work again is locking and unlocking the phone.
I can say the screen do not respond to touch because the buttons are working properly in this case.
Tried resetting the phone, installing Android P, Rolling back to O, but nothing works. the problem still persists.
Curious to know if anyone else is facing such problem or if anyone has got any solution to fix this issue?
Click to expand...
Click to collapse
This is the Nokia 7+ quality problem, go to the after-sales service to replace the screen for free.
So i got my device replaced and for sometime, it did not give the problem but after 3 weeks, i started experiencing the same problem. New device also becomes unresponsive at times and then i have to switch off/on again to use it. I updated OS to Android P DP3 last week but issue still persists.
Tapas87 said:
So i got my device replaced and for sometime, it did not give the problem but after 3 weeks, i started experiencing the same problem. New device also becomes unresponsive at times and then i have to switch off/on again to use it. I updated OS to Android P DP3 last week but issue still persists.
Click to expand...
Click to collapse
I think we can clearly consider this as a hardware problem in that case.
i have same problem with my Nokia 7+, I gave a chance to nokia but I'm already starting to change my mind, the bootloader can not be officially unlocked and now the problem with the touchscreen, a bit disappointed, I hope hmd solve these issues and if not, buh bye nokia.
sid_25 said:
I think we can clearly consider this as a hardware problem in that case.
Click to expand...
Click to collapse
Surprisingly there is no issue now once i updated Nokia 7 plus to Android 9 pie yesterday. No screen freeze or lag at all. Its working smooth now.
Tapas87 said:
Surprisingly there is no issue now once i updated Nokia 7 plus to Android 9 pie yesterday. No screen freeze or lag at all. Its working smooth now.
Click to expand...
Click to collapse
Sadly, this is not the case here. I did a clean install of the latest developer preview, and I still experience an unresponsive system. Right after lock/unlock it works again.
Sent from my Nokia 7 plus using Tapatalk
bvanaerde said:
Sadly, this is not the case here. I did a clean install of the latest developer preview, and I still experience an unresponsive system. Right after lock/unlock it works again.
Click to expand...
Click to collapse
Seriously ur device need a service centre
It happens to me sometimes while uninstalling an app. Device freezes and doesn't respond. After like 10-15 seconds, it uninstalls the app and start responding.
Rowdyy Ronnie said:
It happens to me sometimes while uninstalling an app. Device freezes and doesn't respond. After like 10-15 seconds, it uninstalls the app and start responding.
Click to expand...
Click to collapse
I have similar problem.
When I want to clear data for the chrome through the settings, device goes mad, most of the time freeze and its difficult to restart it.
I thought they fixed with august security patch, but no.
Sent from my Nokia 7 plus using Tapatalk
spaha-bih said:
I have similar problem.
When I want to clear data for the chrome through the settings, device goes mad, most of the time freeze and its difficult to restart it.
I thought they fixed with august security patch, but no.
Click to expand...
Click to collapse
Yes, it happens to me as well. Let say Chrome has 200mb cache and if I click on Clear Cache, device freezes.
I used to face this problem quite frequently, but I haven't seen it in quite a while. For this reason, I'm pretty sure it was a software related issue and not a hardware one, as a hardware problem would be unlikely to go away, but a software one could be fixed with updates.
It started to happen on ly device today. I have the august security patch and my model is ta 1055 so i don't think the problem is solved yet
Cleared chrome cache. Device freeze for 15 minutes and rebooted. On Pie dev 4
There are so many seemingly random issues with this phone, I can safely say that I hate it. I never know if it's going to take a call (unresponsive soft button), or if the person on the other end will be able to hear me (mic just randomly stops working at least once a week). Freezes a few times every day. Won't allow push email notifications after (or during) sleep, have to reboot. The list goes on......
Going to turn in my device for repairs. It's taken Nokia long enough to come up with a software solution. On the Nokia forums there are several people who were helped with a touch panel repair.
Sent from my Nokia 7 plus using Tapatalk
Already sent back the device for repairs twice, each time they sent it back with just a reinstall of an older Android version... claiming it would be fixed.
In Europe, there's no Nokia repair, so another party is taking care of the repairs. It seems like they are not really aware of the ongoing bugs/problems of the device, which makes it extremely difficult to get them to actually repair the device properly.
First time they even told me they "replaced defective hardware", when in fact the hardware was not touched at all.
I managed to record the issue with another device, and showed it to the vendor.
Now they're offering me a refund. It looks like this is the best option I can get from them.
Really sad though. I was hoping for them to just fix it. Apart from this problem, it is a really good device. There's not really a good alternative in the same price range.
Sent from my Nokia 7 plus using Tapatalk
Im having trouble unlocking my device, I tried the finger touch to unlock but it did not unlock and the phone is unresponsive even on pressing the power button. I tried to force restart by pressing and holding the powerup button and power nutton simultaneously but still no result. Also I could see a red led light at the lefthand side of speaker on top.
Note: The device was fully charged.
can someone help me with this Issue please

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