Nexus 6 Shuts Down Randomly - Nexus 6 Q&A, Help & Troubleshooting

Hi,
Two days back,I bought a used Nexus 6 and since then am having some serious issues.(Mainly 2 serious issues ( 1 partially solved i guess)
ISSUE No.1 - Phone shuts down randomly ( Partially solved)
I used it for an hour in the condition I received and afterwards I decided to do a factory reset to start from scratch.
After the factory reset,the phone started behaving weird.It would shut down at random and would not switch on..
When i powered on the device,it would show "Optimizing apps xx of xx" and again would shut down.The number of apps were never the same.
I tried wipe cache and factory reset from bootloader but with no effect.
An then when I tried after 1 hour,amazingly the phone came to life and instantly I disabled Gmail app(had a hunch gmail was causing the issue as before the shutdown the gmail notifications were appearing and disappearing on the notification bar)and updated Android System Webview.
I continued use for 1 day without any issues and then I decided to enable Gmail again:It crashed again.This time I disabled both Gmail and Android System Webview.
This issue has not reappeared ( But no Gmail on a google Phone..How ironic>>)
ISSUE NO.2 - Phone shuts down when charger is unplugged during charging irrespective of the battery level.This issue still persists and i have not found a solution yet.
The phne has a warranty but I do have a hunch its a software bug.Would appreciate any experts help.PLEASE dont tell me this has a hardware problem..sigh..

chullan88 said:
Hi,
Two days back,I bought a used Nexus 6 and since then am having some serious issues.(Mainly 2 serious issues ( 1 partially solved i guess)
ISSUE No.1 - Phone shuts down randomly ( Partially solved)
I used it for an hour in the condition I received and afterwards I decided to do a factory reset to start from scratch.
After the factory reset,the phone started behaving weird.It would shut down at random and would not switch on..
When i powered on the device,it would show "Optimizing apps xx of xx" and again would shut down.The number of apps were never the same.
I tried wipe cache and factory reset from bootloader but with no effect.
An then when I tried after 1 hour,amazingly the phone came to life and instantly I disabled Gmail app(had a hunch gmail was causing the issue as before the shutdown the gmail notifications were appearing and disappearing on the notification bar)and updated Android System Webview.
I continued use for 1 day without any issues and then I decided to enable Gmail again:It crashed again.This time I disabled both Gmail and Android System Webview.
This issue has not reappeared ( But no Gmail on a google Phone..How ironic>>)
ISSUE NO.2 - Phone shuts down when charger is unplugged during charging irrespective of the battery level.This issue still persists and i have not found a solution yet.
The phne has a warranty but I do have a hunch its a software bug.Would appreciate any experts help.PLEASE dont tell me this has a hardware problem..sigh..
Click to expand...
Click to collapse
Personally, since it is under warranty, and this is not normal device behavior, I'd RMA it ASAP.

chullan88 said:
Hi,
Two days back,I bought a used Nexus 6 and since then am having some serious issues.(Mainly 2 serious issues ( 1 partially solved i guess)
ISSUE No.1 - Phone shuts down randomly ( Partially solved)
I used it for an hour in the condition I received and afterwards I decided to do a factory reset to start from scratch.
After the factory reset,the phone started behaving weird.It would shut down at random and would not switch on..
When i powered on the device,it would show "Optimizing apps xx of xx" and again would shut down.The number of apps were never the same.
I tried wipe cache and factory reset from bootloader but with no effect.
An then when I tried after 1 hour,amazingly the phone came to life and instantly I disabled Gmail app(had a hunch gmail was causing the issue as before the shutdown the gmail notifications were appearing and disappearing on the notification bar)and updated Android System Webview.
I continued use for 1 day without any issues and then I decided to enable Gmail again:It crashed again.This time I disabled both Gmail and Android System Webview.
This issue has not reappeared ( But no Gmail on a google Phone..How ironic>>)
ISSUE NO.2 - Phone shuts down when charger is unplugged during charging irrespective of the battery level.This issue still persists and i have not found a solution yet.
The phne has a warranty but I do have a hunch its a software bug.Would appreciate any experts help.PLEASE dont tell me this has a hardware problem..sigh..
Click to expand...
Click to collapse
If an RMA is not an option I'd flash a stock image. That would truly be starting from scratch as opposed to just doing a factory reset.

Id flash stock and if not sounds like bad battery
Sent from my Nexus 6 using Tapatalk

Related

After latest major update - Email on device stops responding?

Hey
I have a strange problem, since updating the Gear and Gear Manager on my Note 3 my email app (on the phone) is constantly freezing. When I open some emails the email app freezes the whole phone (i see the header but not body of email and screen stops responding).
This was working fine before the update, but could ofcourse be related to something else... Buts its a strange coincidence
The battery is also draining really fast on the phone, it will use 100% in 24 hours with "normal" use, before it consumed about half that! (no special apps/processes in the battery monitor that comes out suspicious).
Im using stock rom (both Note 3 and Gear) with the latest unlocked international updates
Any ideas?
If there are no known bugs I guess I'll need to start factory reset path and re-install everything, that usually helps
Cheers

Help: Apps randomly restarting

My phone has recently developed this problem of constantly restarting apps while I'm in the middle of using them. It's not specific to any one app, I've had it happening with every app I've used today, like Twitter, Chrome, Shattered Pixel Dungeon, Quickpic...
I've read about the issue that Android System Webview is causing with this device and uninstalled that, but the issue persists, even after a few reboots and some time being completely shut off.
I haven't made any changes to my phone lately, but I have noticed that my battery has been draining more quickly than usual over the past couple days. I have not been using it any more than I usually do. I do use Clean Master, which I also tried uninstalling, but with no improvement.
My phone is completely stock. I have no problem rooting it if necessary, I just haven't had any reason to with this phone. I've been pretty satisfied with it until today.
Update: The screen will sometimes turn on by itself. Not to the home screen, just the lock screen.

Calendar wake lock

Whats up with Moto G and calendar battery drain on MM? I've got a XT1069 and i think this problem started when MM was released, the phone starts OK but after a day or two i notice it becomes very slow, it is always warm and battery don't last 8 hr with light usage.
I looked everywhere and stopping calendar storage does help, but it last a day or two and the problem is back.
I did a factory reset and the problem was still there. Cleared cache too of course.
I now have unlocked the bootloader (another reset) and installed root, uninstalled the google calendar app, restarted, installed it again and the problem is back.
I have 2 google accounts and disabled calendar sync from both and Calendar is still the app that keeps my phone awake the most!
Is there anything else i can do?

Phone acting super weird 2 day after upgrading to 4.1.6

Start from the beginning. Back a few weeks ago, when 4.1.5 was leaked but not officially announced, I downloaded 4.1.5 and flashed it through TWRP. Then 4.1.6 was released officially right after I've done my upgrading. So I CLEAN FLASHED 4.1.6 again on my phone.
Now the weird part: after 2 days of normal use (no flashing, no new apps installed), I left my phone charging today while went asleep. After I woke up, my phone is at 15% of battery. Although connect to the DASH charger, the phone doesn't charge at all with its LED showing red.
More weird is I can't open the notification center. I can pull the 5 toggles down, but can't open the whole menu.
Plus, notifications don't show up (no toast notification, no icons while in the homepage either).
My access to developer options is also blocked (says "Developer options is not available to this user").
The home button, recent apps button DOESN'T work - no matter if u switch the buttons in settings, or toggle the on-screen soft buttons. Although the "return" button and the fingerprint sensor DOES work.
Root access is still there (using Magisk).
While using TitaniumBackup, the app warns "This device's Android ID has changed". And a few apps have logged themselves out (I guess because of the ID change).
I think I can solve the problem by simply factory reset it. But Questions is : what's going on with my phone?
Its a common, not so common issue. I had exactly that same issue twice on two different fones. My old xperia L and my oneplus one. In my particular case, this was triggered when my settings were automatically restored from my google account (apps auto download, wifi settings, display settings etc.) After a factory reset.
After this, android id "crashes" showing that it has been changed, and statusbar only allows one pull down, along with the others bugs you described.
You should not allow google account to restore your settings (or at least that worked out for me) and restore manually your data. (Especially your display settings).
Hope it helps, i thought i was the only one.
elmarian756 said:
Its a common, not so common issue. I had exactly that same issue twice on two different fones. My old xperia L and my oneplus one. In my particular case, this was triggered when my settings were automatically restored from my google account (apps auto download, wifi settings, display settings etc.) After a factory reset.
After this, android id "crashes" showing that it has been changed, and statusbar only allows one pull down, along with the others bugs you described.
You should not allow google account to restore your settings (or at least that worked out for me) and restore manually your data. (Especially your display settings).
Hope it helps, i thought i was the only one.
Click to expand...
Click to collapse
Wow! I can't image someone had the same issue. So i actually re-flashed 4.1.6 and it's working.
But the charging problem persists. I've tried multiple power sources from the room, the kitchen, etc. None seem to be working.
Strangely, I was able to charge the device once a few hours ago at evening. And then it stopped charging again after I got the system working.
Any idea?

Nokia 8 Sudden Restart occurred Randomly

To all Nokia 8 users, have you ever had any issues that sometimes your Nokia 8 starts to freeze seconds and then restart by itself? It doesn't happen once but multiple times. It happens sometimes when you are trying to do something like playing game or opening Google play app. However, since booting to OS and if you leave it be until like many hours later, it won't go sudden restart. Only when you do activities, will it suddenly restart.
Why is this happening? The ROM and app are the same as it be and didn't happen long ago. It only happens like two days ago.
I hope users of Nokia 8 experts have solution to this issue. Thank you
EDITED: I found out the real cause. Although this is hypothesis, it seems GOOGLE PLAY SERVICES is the culprit. I noticed it just force closes and then whenever I launched any apps that have something to do with play services, it just goes into bootloop.
Can anyone confirm this?
godofknife said:
To all Nokia 8 users, have you ever had any issues that sometimes your Nokia 8 starts to freeze seconds and then restart by itself? It doesn't happen once but multiple times. It happens sometimes when you are trying to do something like playing game or opening Google play app. However, since booting to OS and if you leave it be until like many hours later, it won't go sudden restart. Only when you do activities, will it suddenly restart.
Why is this happening? The ROM and app are the same as it be and didn't happen long ago. It only happens like two days ago.
I hope users of Nokia 8 experts have solution to this issue. Thank you
EDITED: I found out the real cause. Although this is hypothesis, it seems GOOGLE PLAY SERVICES is the culprit. I noticed it just force closes and then whenever I launched any apps that have something to do with play services, it just goes into bootloop.
Can anyone confirm this?
Click to expand...
Click to collapse
I don't have this problem but you can try to clear the cache and data of play services in application setting.
Sent from my TA-1012 using XDA Labs
Toedwarrior said:
I don't have this problem but you can try to clear the cache and data of play services in application setting.
Sent from my TA-1012 using XDA Labs
Click to expand...
Click to collapse
Did that. Didn't work. Only by freezing this Google play services, does the Bootloop stop happening. The consequences are the any app that uses Google play services like YouTube will not run well.
Also, I tried installing Gapps using TWRP flashing via zip. But that doesn't solve the problem. Why.....
I've came from a Nexus 5x and a Nexus 6p and the word bootloop gives me goosebumps
Does your phone reboot when you open the stock camera ?
Just_Rise said:
I've came from a Nexus 5x and a Nexus 6p and the word bootloop gives me goosebumps
Does your phone reboot when you open the stock camera ?
Click to expand...
Click to collapse
No. Never open Stock camera. Just any apps that have something to do with google play services.
Do you use sd card? because i have the same problem here
I got not only the same issue but also the problem with sounds after update to Pie. And i realize when i put my phone in the charger, issues stop; when i put it out issues happen again and again...
Haleytheslayer said:
I got not only the same issue but also the problem with sounds after update to Pie. And i realize when i put my phone in the charger, issues stop; when i put it out issues happen again and again...
Click to expand...
Click to collapse
I got the same problem. When my phone's battery drops to 60% or lower it restarts whenever I spend some time surfing the net or opening up the stock camera, with the addition of removing my fingerprint scan every time it restarts that way. However, these issues immediately stop when I plug my phone to its charger. I thought the security update fixed these but sadly it didn't.
I have the exact same issue.
I got my Nokia 8 (ta-1012) one month ago and it occurred about 10 times.
It occurs frequently when I'm using the UI too much, for example, lower volume and hiring it too fast, touching many UI elements and swapping quickly between apps etc..
It freezes for like 10seconds and it restarts quickly, that is, just the UI.
I'm on Oreo BTW. Can anyone confirm having that issue on nougat ?
This happens with me..on camera and games
---------- Post added at 08:13 AM ---------- Previous post was at 08:12 AM ----------
Haleytheslayer said:
I got not only the same issue but also the problem with sounds after update to Pie. And i realize when i put my phone in the charger, issues stop; when i put it out issues happen again and again...
Click to expand...
Click to collapse
Exactly my issue
JistunB said:
I got the same problem. When my phone's battery drops to 60% or lower it restarts whenever I spend some time surfing the net or opening up the stock camera, with the addition of removing my fingerprint scan every time it restarts that way. However, these issues immediately stop when I plug my phone to its charger. I thought the security update fixed these but sadly it didn't.
Click to expand...
Click to collapse
I solved my problem, i brought my phone to Nokia care center and they replaced my battery with the new one. Thats battery problem, thats all.
May I ask what was the cost of battery?
I just downgraded to Nougat 7.1.1 and for now, the issue of restarting is gone !
Please confirm that if someone is on Nougat.
Even i have the same problem for my nokia 8. Is there any solution to rectify it.
vinslin said:
Even i have the same problem for my nokia 8. Is there any solution to rectify it.
Click to expand...
Click to collapse
I was on Pie, from where I downgraded to Oreo the problem persisted, then I downgraded to Nougat and the issue is the same, I play a game or video it starts to stutter, even if the video is streaming online or downloaded and being played from memory/rom. I initially thought it was software issue but it seems that I was wrong, I wasted too many hours and bandwidth just downgrading. Now the issue is that I have voided my warranty by unlocking the bootloader, what are my options? as someone said they have gotten the battery replaced. How much does it costs? I am 100% convinced that its battery related issue as when I plug my phone in the charger then all goes fine.
Using Nokia 8 (TA-1004)
My phone started having the same trouble a couple of months ago, it all started with the camera app. Now things are so bad that as sOon as I enter security pin and the home screen appears, the phone restaerts...and it keeps happening until I plug in the charger. This happens even when the battery is 95%. Can't even touch it!!!
I was so excited to get this phone, although everyone told me not to... but I was in love with it... and "Grief is the Price we pay for Love", right?
How could the battery get so weak with average use in just 9-10 months? And how could so many users start experiencing the same problem all at once?
Any help shall be appreciated!
To be sure about your battery , First put your mobile on safe mode for 7 days and notice if restart will happen again or not? also notice battey consumption and charging rapidly mode.-
I was having same problem for last few months , when I put my nokia 8 on safe mode (Restart while pressing down volume button) ,the Restarting problem did not happen even once for 7 days, So I discovered that it is software problem that cause system to hang and restart and consume battery.. Then I discover that " many months ago on android Oreo" I was making changes in Devoloper mode To stop and prevent application from running in background , This was nice on oreo but on Android Pie it cause conflect and system hang with some application that refuse to stop causing system restart.. All problem had gone after allowing application to work again in background normally .. Till now for about one month no single restart >> Also , Rapidly charging mode working nice but unfournatly battery consumption Still high.
I have the same problem with Nokia 8 . Sudden restart and issue with sound at times. Anyone knows the reason, and the fix for it would be appreciated
restart proble
yozil said:
I have the exact same issue.
I got my Nokia 8 (ta-1012) one month ago and it occurred about 10 times.
It occurs frequently when I'm using the UI too much, for example, lower volume and hiring it too fast, touching many UI elements and swapping quickly between apps etc..
It freezes for like 10seconds and it restarts quickly, that is, just the UI.
I'm on Oreo BTW. Can anyone confirm having that issue on nougat ?
Click to expand...
Click to collapse
i have the same problem and after having knowledege about it,i came to a point that this is a software issue as it contains bugs. .
I have the same problem too .
I noticed it a couple of months ago but It could've start long before and I just didn't noticed it.
With Oreo I'm quite sure it never happened.
Reboots randomly once a day (more or less) it happened just 10 min. ago,the phone was on the desk close to me so I had the opportunity to observe it "live"...it was in standby and no app was apparently running .
Quite strange anyway,I'm pretty sure it's a software issue;the battery seems still in health (no unmotivated drain).
Nothing dramatically serious anyway,just strange...there must be a way to fix it...
---------- Post added at 05:14 PM ---------- Previous post was at 05:03 PM ----------
midomashkel said:
To be sure about your battery , First put your mobile on safe mode for 7 days and notice if restart will happen again or not? also notice battey consumption and charging rapidly mode.-
I was having same problem for last few months , when I put my nokia 8 on safe mode (Restart while pressing down volume button) ,the Restarting problem did not happen even once for 7 days, So I discovered that it is software problem that cause system to hang and restart and consume battery.. Then I discover that " many months ago on android Oreo" I was making changes in Devoloper mode To stop and prevent application from running in background , This was nice on oreo but on Android Pie it cause conflect and system hang with some application that refuse to stop causing system restart.. All problem had gone after allowing application to work again in background normally .. Till now for about one month no single restart >> Also , Rapidly charging mode working nice but unfournatly battery consumption Still high.
Click to expand...
Click to collapse
Following your advice,I just tried changing at the voice" app/backgroud processes" in Developer mode from "standard" to " allow max 4 processes";I don't know what's intended for "standard" value but something should change...let's see and x fingers

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