Related
To start off, YES, this is a rant thread about LG and its outsourced repair center, Stellar Wireless in Fort Texas.
I dropped my phone and the glass broke. Here is my older thread: http://forum.xda-developers.com/showthread.php?t=2126134
Spoke with 10 different reps at LG USA to confirm i could send my N4 for repair to their facility. Apparently, I can, as long as I have a return address in the States. Sweet deal! Cost $153 for repairs vs. $250 from Canada supplier in Mississauga (All Tech-Neek Electronic).
So i prepare my package, pay the fee of $25 for having it shipped via UPS (bad mistake). Everything is going well, phone shipped off on February 1. It ends up reaching the facility but gets rejected! Why? because at the boarder for Canada/US customs there is a "Customs Delivery Charge" aka COD fees on any products being imported in the States. Well, i wasn't aware of this. The repair center rejects the package, I am on the phone for 2 hours that same day, being transferred to 4 departments and given 5 different numbers to call, eventually i get to the right number. Pay my COD fee of $35 off. Sweet, so now i can ship it and my headaches are over right? I wish that were true, UPS sends it off a 2nd time. It gets rejected cause there is the "COD Sticker" on the package.
Essentially, if that sticker is on the package, the repair center doesnt check to see fees have been paid. I get on the phone with UPS AGAIN, speak to 5 different departments and get them to say to the repair center that the "COD is paid." If you have followed this thread this far and are aware with UPS, I'm on my final and 3rd strike! SO needless to say, 3rd time worked and it got delivered! Yeah!:good: Butt....
So i'm sitting at home, waiting for the email/phone call to repair my phone. I receive it on Feb 19, total cost: $153. Sweet deal! Fill out the information and send it via fax to the LG wireless facility. Now according to that repair form, They have 5 business days to process the payment and get my phone fixed. BUT guess what? My phone mysteriously leaves the repair center on Feb 21, which is 2 business days after i sent the payment. Now did they receive it ? I don't know. I called that same day to ask about the fax, and no one was able to help me. So i called FEb 21, asking about my phone and they said it was repaired and sent off. Cool story right? But my visa never received a payment. Now i call today, and find out my phone was NOT repaired and it was sent out. Why? Once again, NO ONE KNOWS.
Needless to say, calling LG 10 times, UPS 15 times, and being transferred to different departments and ALMOST getting my phone fixed....in the end, im at square one again. Its en route to my friends house and I am sending it back to the states forking out the $250 and getting it repaired locally. /Rant. Frusturated beyond belief at LG Wireless, Stellar Wireless (Repair center) and UPS (not informing of COD fees, even the store i shipped it from didn't know about that).
Just needed to rant and share a terrible customer service tale about trying to get the N4 repaired. Canadians, keep your phones in Canada and pay the extra money to know it will be done correctly and properly the FIRST time in your home country. I am applaud and frustrated with this situation.
Appalled*
At that point I would of said f it and bought another one and “said such is life". sorry to hear about your ordeal.
Wow, that sucks.
I hope you have some cold beers in the 'fridge because i would be drinking a few. Hang in there buddy.
Update: thanks to those who read. Apparently the LG staff are either retarded or poorly trained. An executive supervisor just informed me that my payment was received and the phone is actually "fully repaired and visa has been charged." Now i dont know whether to believe it or not, but she sounded confident, Only time will tell, should have my phone back in 2 weeks. Will let everyone know how this repair service turned out.
Well that sucks... but doesn't LG have a repair center in Canada? I called the Play Store to get an RMA for a faulty battery and they sent me a UPS shipping label to a repair center in Fort Worth Texas so I called again and told them I was calling from Canada and the issued a new shipping label to an LG repair center in North York, Ontario.
jark99 said:
Update: thanks to those who read. Apparently the LG staff are either retarded or poorly trained. An executive supervisor just informed me that my payment was received and the phone is actually "fully repaired and visa has been charged." Now i dont know whether to believe it or not, but she sounded confident, Only time will tell, should have my phone back in 2 weeks. Will let everyone know how this repair service turned out.
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Good luck.
Good Phone/Poor Glass
I bought this phone about 3 weeks ago and LOVE it! Everything about it is awesome, except one thing...the glass front and back. It says that this glass is gorilla glass. I am thinking after 3 weeks that it's the cheapest "gorilla" glass they could put on the phone. I say this because I dropped the phone from 2 feet off the ground directly on it face (with a case on it) and the front glass shattered rendering the entire phone completely useless. I've done some research online and found that several hundreds of other Nexus 4 owners have experienced the similar things. I read one review where someone was at their home computer working while their N4 was just sitting on their desk like it had many time before. The user said it say in one spot for about an hour or so and he hear glass crack. Looked all around their apartment and couldn't figure out where it came from. Then they looked at the back of their new N4 and the back had cracked in two spots. As much as I love this phone I have to say I am very, very disappointed with LG and Google for this phone. with ins thru T-Mobile USA I have to pay $130 for a replacement, once it comes in I will be selling it and buying a Samsung GS3. My wife wanted this phone also and we almost got it last Friday, but held off for whatever reason. She is now also going to buy a Samsung GS3.
tail?
tale?
That sucks, seriously.
Sent from my Nexus 4 using xda app-developers app
trav2001 said:
I bought this phone about 3 weeks ago and LOVE it! Everything about it is awesome, except one thing...the glass front and back. It says that this glass is gorilla glass. I am thinking after 3 weeks that it's the cheapest "gorilla" glass they could put on the phone. I say this because I dropped the phone from 2 feet off the ground directly on it face (with a case on it) and the front glass shattered rendering the entire phone completely useless. I've done some research online and found that several hundreds of other Nexus 4 owners have experienced the similar things. I read one review where someone was at their home computer working while their N4 was just sitting on their desk like it had many time before. The user said it say in one spot for about an hour or so and he hear glass crack. Looked all around their apartment and couldn't figure out where it came from. Then they looked at the back of their new N4 and the back had cracked in two spots. As much as I love this phone I have to say I am very, very disappointed with LG and Google for this phone. with ins thru T-Mobile USA I have to pay $130 for a replacement, once it comes in I will be selling it and buying a Samsung GS3. My wife wanted this phone also and we almost got it last Friday, but held off for whatever reason. She is now also going to buy a Samsung GS3.
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Sorry Gorilla glass is not shatter proof. Only scratch resistant. I love how you blame the phone instead of your self.
Hi all,
Just wanted to give you a heads up as I'm not sure if anyone else has done this yet. I decided to exchange my note 4 due to the lag, poor battery life as well as other things. What I was hoping would be an easy process is already trying my patience. First you have to call the Samsung E store - not a problem, discussed my issues and they agreed to do an exchange. They won't send out a new phone until the receive the old one, which considering this is my only phone that kinda leaves me at a loss, I mentioned that we had a Samsung experience store in Cardiff and they said they will do the exchange there. Off I pop to Cardiff to be confronted by a confused employee saying that they shouldn't have sent me down here, as the experience store is nothing more then a re-branded Carphone Warehouse store and only if I bought the phone through them could they exchange it.
So off it goes in the post where Samsung said it shouldn't take no more then 5 business days to turn it around. Two days after sending the phone in I gave them a call, after being on hold for 30 minutes I was told they had no record of an exchange on my account and they would have to now escalate this to their head office but they don't know how long this will take - despite me having a returns number.
Frustrated with that answer I reached out to Samsung support on twitter, only to be told that if an exchange is being done it can take 14 business days....
This is my first experience with Android and Samsung in many years as I was an avid ios user and whilst I'm keen to get my Note 4 back, I have to give Apple credit where it's due walk into a store, they diagnose it and if needs be give you a replacement or spare there and then for you carry on.
So annoyed and disappointed.
Thanks for sharing.
I've had a Samsung Note 2 and Note 3 and thought they were both very good, but I'm not going to bother buying my Note 4 from Samsung online (and we don't have a store anywhere near here!).
I had a much better experience in Germany when my Note 10.1 (2014) had a sudden black screen (wire broke/disconnected).
I contacted Samsung by email at the weekend, they replied to send it in which I did on the following Monday and received it back (repaired) the same week on Friday. I could track the status of the repair online.
This was really quick.
Sadly there's no way to track it here in the UK, although we have a tracking portal it says our returns number should begin with a 4, mine begins with a 6.
I kinda wish I bought it instore now say through Carphone Warehouse so at least I could just walk into a store and walkout with another phone. I'm stuck now without a phone for 5 business days and it's killing me due to me using it for 60% work and 40% personal.
But at least this is a heads up for anyone who's ordered it online through the website.
tinker_tf said:
Sadly there's no way to track it here in the UK, although we have a tracking portal it says our returns number should begin with a 4, mine begins with a 6.
I kinda wish I bought it instore now say through Carphone Warehouse so at least I could just walk into a store and walkout with another phone. I'm stuck now without a phone for 5 business days and it's killing me due to me using it for 60% work and 40% personal.
But at least this is a heads up for anyone who's ordered it online through the website.
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Buying a sim free Note 4 from a local retailer so that you can try it and return it is impossible in Scotland as there are no Samsung experience stores or any retailers prepared to sell one. Plenty available on contract though, very disappointing.
Gaugerer said:
Buying a sim free Note 4 from a local retailer so that you can try it and return it is impossible in Scotland as there are no Samsung experience stores or any retailers prepared to sell one. Plenty available on contract though, very disappointing.
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Not even Carphone Warehouse?
Well my order is now showing order processing and I've had it confirmed, if you send it back for an exchange or a replacement etc they have 14 business days to get it back to you....
Unreal.
Software Related
I hate to burst your bubble buddy but you jumped the gun. All these issues are software related and not hardware. You just wasted all your time driving around to wherever you did in the UK for no reason.
@Class said:
I hate to burst your bubble buddy but you jumped the gun. All these issues are software related and not hardware. You just wasted all your time driving around to wherever you did in the UK for no reason.
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I wouldn't be too sure. Terrible lag loading up recent apps? Lag on touch input? Poor benchmark scores? Battery life gone in 6 hours? EG. I lost 10% battery just driving and the phone was in my pocket (30 minute car journey) Even after a factory reset? No, that tells me it's something hardware related, at least several members here agreed it was hardware related. Otherwise surely a lot more users would be experiencing the same issues, where as only a handful of units seem to be displaying these issues, however my phone was displaying all sorts of issues.
Driving to the Samsung store I agree was a wasted journey (however Samsung CS did say go down)however I'd much rather try and get it exchanged within the 28 day period as opposed to outside, otherwise my phone would have to be sent off for 'repair' and we all now that can be very hit and miss.
Mod Edit
Please use the existing UK thread
Thread closed
malybru
Forum Moderator
So my AT&T store got their N6's in-stock but as everyone knows they were recalled. They have no ETA on when they will have more in-stock BUT told me they can still order one for me threw something called the fulfillment center? They said it would take 3~5 days for it to ship.
Is this true?
If they can have them shipped in 3 to 5 days, why do they have no ETA on getting them? I'm reluctant to order one and then have the wait turn into weeks or even a couple months.
I'm almost thinking about getting an S5 tonight at Best Buy for the Black Friday $1.00 dollars deal. I REALLY want the N6 but my S3 is broken and I'm without a phone right now. It broke a just under two weeks before the N6 was due out so I didn't file a claim for insurance, just held out for the N6 and that damn recall crap happened.
I keep seeing people say they are just going to go get one from Best Buy but when I call any Best buy in my state they tell me they never got N6's and their system shows they never not N6's yet people keep saying here on XDA well I'm just going to go get one from BB etc.
kdoggy said:
They have no ETA on when they will have more in-stock BUT told me they can still order one for me threw something called the fulfillment center? They said it would take 3~5 days for it to ship.
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First, the stores have been getting their replacement N6's for the past 2 days. Some stores got them in Tuesday, the ones near where I live got them Wed. Chances are high that, if your local stores don't have them already, they'll get them Friday.
As for "direct fulfillment" taking 3-5 days, it's kind of a random thing. I ordered one around noon on Tuesday with overnight delivery, and it showed up at my door Wed morning. (However, the AT&T website and the call centers all insisted it wouldn't ship until sometime in December.) I've read of some people taking a day or two before they ship out, and then another 2 days for actual delivery. It also depends on if AT&T has physical stock. (Also, if you order on black Friday, it's possible that no one will ship it until the following week - due to the holiday.)
If you want the nexus 6, I'd call your local corporate stores (more than one) Friday around 1pm to see if they got their daily shipment yet and if any nexus 6's came in.
Interesting that the AT&T store did not have any clue when they might receive a re-stock. I also checked another one that is in my local mall, I do not know if it's a corporate store but they said a few weeks.
I do know that no Best Buys in my state show any N6's have ever come in, one of the guys checked the computer for me.
I will go try the AT&T store tomorrow. I would rather SEE the phone I'm actually getting and not wait for it to just show up on my door step!
Thanks for the update. Side note this delay has allowed for my Digitronics TPU Gen 2 N6 case to be here when I do get my phone. Suppose to be delivered tomorrow!
N6 AT&T
No sign of the N6 in at&t stores or best buy in CA. I've checked every day this week. I will check again today.
I ordered mine before Thanksgiving from AT&T website and it arrived yesterday, haven't had any trouble with mine.
adamrandaustin said:
No sign of the N6 in at&t stores or best buy in CA. I've checked every day this week. I will check again today.
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yeah I was able to pick up a Nexus 6 from ATT store yesterday here in Michigan, actually Angola, IN across board from me and I think My local ATT store has couple too and we are actually kind out away from any major city and they had them in stock and I was really surprise they did.
I should have updated the thread. I ended up finding one at one of the Corporate stores here in Grand Rapids, Michigan.
They got them in on Friday.
The At&t store here in Salem, Oregon has them, I just got mine today. The website wouldn't tell me a shipping date so I popped in on the off chance they had them in since the recall. The rep told me they just came in yesterday and were in the back still, then went and got me one. Seems they only have the midnight blue though.
UPDATE.
adamrandaustin said:
No sign of the N6 in at&t stores or best buy in CA. I've checked every day this week. I will check again today.
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I finally found the phone after calling around to other at&t stores in nearby towns. Lesson learned; even though one employee from one store says noone has it, keep checking. They don't know and they dont care. They had three of them in stock and not a whole lot of accessories. As i was buying it, a lady asked me what phone it was and picked one up clueless. The employees barely know what they're selling if it's not a Samsung or iphone. The emoloyees had no idea they were the only stire with the phone in stock. So, the stores don't talk to one another and these were corporate stores, noy authorized retailers.
Over two weeks ago sent it in for the repair because from what I've seen, swapping at Verizon would just get me the same issue again. Got into them, stated part was on backorder. Decided to tell them send it back to me and I'd keep swapping with Verizon as I work in IT and can't be without a phone for an unknown period of time. Well, this is what I got back:
http://imgur.com/qZuLd9R
http://imgur.com/2Vfm6cc
They set up "overnight" back to them on Thursday 6/4/2015. I got it in on 6/5/2015 to UPS. They screwed up (Samsung) and didn't select Saturday so they got it Monday. Danny at the Executive Customer Relations set this all up, promised me the phone back no later than 6/10/2015. I call Tuesday, 6/9/2015 since no activity on ticket yet they signed at dock 6/8/2015. They stated issue with ticket, had to create new one, will be fixed/shipped Wednesday back Thursday. Wednesday comes, no activity, call again, they state tickets take 2-3 days under executive terms, I said wait, you created this new ticket, the original started Monday, they apologized "nothing they can do" (This was Ratamus at Executive Team, stated he was a manager), will be to me no later than Saturday, will have overnight with Saturday delivery. Thursday night, shipping created, 2 day air of course, not yet picked up. Friday I call, they say UPS has it, even though tracking says otherwise, I tell them I don't believe it, they say it will be here and "sorry we selected 2 day" Sure enough this morning I check, delivery scheduled for Tuesday now, I call to make them aware this is the absolute worst experience I've had in my entire life with customer service, and they will be getting a letter and complaint to BBB. I've made sure to post pictures of this on social media as giant companies need to be held accountable while touting an "excellent customer service experience is our goal".
Beware...
Update: About 3 weeks of waiting and I have a working phone. The Accelerometer, Gyroscope, Battery (for unknown reason) and USB port (again, unknown reason) were replaced. While it's in perfect working order at the current time I am filing with the BBB for the lack of communication, time wasted and outright lies from Samsung customer service and their executive team. Not to mention nobody with a defect this wide should have to be with out a phone for any period of time near this.
Sent from my SM-G925V using Tapatalk
I believe we have reached the point with these phones (all brands, all carriers) that we MUST not ever be without them at all EVER! All companies must be forced to provide a comparable replacement/loaner (if you will) to the customer until all warranty/defect issues are completely resolved. Now when it comes to end user damage such as a dropped phone/cracked screen etc., etc. Then the same should apply except it is up to the end user/customer to have purchased their own insurance plan in order to get the replacement phone before having to send in the broken one. These companies created this monster that we all have come to depend on for all of our communication needs and they MUST provide us with a way to keep our communications needs in tact while they repair and or replace defective phones. Especially with the prices we pay!!!
Chilinmichael said:
Over two weeks ago sent it in for the repair because from what I've seen, swapping at Verizon would just get me the same issue again. Got into them, stated part was on backorder. Decided to tell them send it back to me and I'd keep swapping with Verizon as I work in IT and can't be without a phone for an unknown period of time. Well, this is what I got back:
http://imgur.com/qZuLd9R
http://imgur.com/2Vfm6cc
They set up "overnight" back to them on Thursday 6/4/2015. I got it in on 6/5/2015 to UPS. They screwed up (Samsung) and didn't select Saturday so they got it Monday. Danny at the Executive Customer Relations set this all up, promised me the phone back no later than 6/10/2015. I call Tuesday, 6/9/2015 since no activity on ticket yet they signed at dock 6/8/2015. They stated issue with ticket, had to create new one, will be fixed/shipped Wednesday back Thursday. Wednesday comes, no activity, call again, they state tickets take 2-3 days under executive terms, I said wait, you created this new ticket, the original started Monday, they apologized "nothing they can do" (This was Ratamus at Executive Team, stated he was a manager), will be to me no later than Saturday, will have overnight with Saturday delivery. Thursday night, shipping created, 2 day air of course, not yet picked up. Friday I call, they say UPS has it, even though tracking says otherwise, I tell them I don't believe it, they say it will be here and "sorry we selected 2 day" Sure enough this morning I check, delivery scheduled for Tuesday now, I call to make them aware this is the absolute worst experience I've had in my entire life with customer service, and they will be getting a letter and complaint to BBB. I've made sure to post pictures of this on social media as giant companies need to be held accountable while touting an "excellent customer service experience is our goal".
Beware...
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Yes I agree your situation is terrible and you shouldn't have to deal with it but the bbb is pretty much useless. I owned a business and the bbb makes you pay to be a member and have little affect on anything other than of someone is mad they call for the customer and try to get the problem resolved. Was a member for 1 year and never renewed.
jaseman said:
I believe we have reached the point with these phones (all brands, all carriers) that we MUST not ever be without them at all EVER!
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Ok... You can think that all you want, but that doesn't mean they have to do it. No more than a car manufacturer has to give you a loaner while your car is being repaired. Some choose to give loaner cars, but they aren't obligated to.
If you can't live without a phone for a few days, it is YOUR responsibility to have a spare.
JasonJoel said:
Ok... You can think that all you want, but that doesn't mean they have to do it. No more than a car manufacturer has to give you a loaner while your car is being repaired. Some choose to give loaner cars, but they aren't obligated to.
If you can't live without a phone for a few days, it is YOUR responsibility to have a spare.
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Couldn't disagree more!
All reputable car dealerships provide loaner cars for warranty repairs. If they didn't they would not have customers. Must we have a spare car laying around in case our new, under warranty car, needs repairs? Granted the cost of a spare car is certainly more than a spare phone (not by much though at today's rates) but that should become part of the customer experience for cell phones also. Just calculate what "we" pay for one smart phone per year, including all communication services, and nearly mandatory insurance, and then look at the huge profit these companies are making, it seems to me that to provide us with a loaner that they can sell as a refurb later on is not asking too much!
Not even CLOSE to true. Many dealerships don't give out loaner cars. I've worked directly with dozens of dealerships from hyundai, Ford, to Audi - and it is not a given at all.
And no, you're not supposed to have a spare car... You are supposed to get a ride or rent one.
Obviously of you find a phone manufacturer that gives out free loaners, then feel free to give them all your business.
Good luck.
jaseman said:
Couldn't disagree more!
All reputable car dealerships provide loaner cars for warranty repairs. If they didn't they would not have customers. Must we have a spare car laying around in case our new, under warranty car, needs repairs? Granted the cost of a spare car is certainly more than a spare phone (not by much though at today's rates) but that should become part of the customer experience for cell phones also. Just calculate what "we" pay for one smart phone per year, including all communication services, and nearly mandatory insurance, and then look at the huge profit these companies are making, it seems to me that to provide us with a loaner that they can sell as a refurb later on is not asking too much!
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Lol is this a serious post
Quite the different outlooks here. From my experience here on Long Island in NY, yes, car dealers give out loaners if it's an extended repair more than a day, on average if under warranty. Cell phones are obviously not a car, and if I wanted a "loaner" in this situation I would have simply brought the phone into Verizon, they take it and send it in for repair and I get a replacement on site to keep (a refurb or new replacement, that's up to them per contract agreement). Since this issue was not fixed with any batch yet, the only option was to send into Samsung direct which they don't offer a loaner or replacement program. It is rather disturbing...with a computer hard drive for example, I can do an advance RMA where they hold my CC and send a new one first then I send old back so no down time. IMO, as cell phones are doing more than calls and adding features everyday with people relying on them more and more, companies such as Samsung should institute advance RMA or loaner policies for their benefit and the customer's.
Sent from my SM-G925V using Tapatalk
I would also like it if more companies offered advance RMA.
Back again! After months of being fine, it now won't rotate back to portrait correctly. Nicely done Samsung.
This time I'll be going to Verizon to warranty swap the phone, not wasting my time sending into Samsung and being out a phone again since it's painfully obvious they have no real fix. I'll let you all know I purely use Wireless charging, so maybe this worsens the situation/speeds up process. Either way, I am using the phone for what it's designed to do, and it's failed yet again.
Chilinmichael said:
Back again! After months of being fine, it now won't rotate back to portrait correctly. Nicely done Samsung.
This time I'll be going to Verizon to warranty swap the phone, not wasting my time sending into Samsung and being out a phone again since it's painfully obvious they have no real fix. I'll let you all know I purely use Wireless charging, so maybe this worsens the situation/speeds up process. Either way, I am using the phone for what it's designed to do, and it's failed yet again.
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technically they wont do a warranty swap to my knowledge in store... they might give a loaner however.. at least i was told warranty replacements have to be shipped which they overnighted mine
Extreme Syndicate L
elliwigy said:
technically they wont do a warranty swap to my knowledge in store... they might give a loaner however.. at least i was told warranty replacements have to be shipped which they overnighted mine
Extreme Syndicate L
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Yes, it has to be shipped, which is fine. I'm going on vacation for a week so I'll do it when I get back. Wonder how long it'll take this time for it to happen again. Funny, if the camera can still rotate without issue why can't they software fix every other app? I've also factory reset the phone to see if that would fix it, which it did not.
Chilinmichael said:
Yes, it has to be shipped, which is fine. I'm going on vacation for a week so I'll do it when I get back. Wonder how long it'll take this time for it to happen again. Funny, if the camera can still rotate without issue why can't they software fix every other app? I've also factory reset the phone to see if that would fix it, which it did not.
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we have an s6 straight and capacitive buttons went out then we got a replacement and those buttons went out within 24hrs lol.. some phones are just bad in general so im in the same boat with that device.. will be the 3rd phone when i decide to call them again
Extreme Syndicate L
i have had this happen to me twice already, i got a new phone both times.
On my new phone now, working...for now. I don't have hopes of it staying that way, but would be nice. I liken this to the defect of the Samsung Moment with CDMA lockup. They got sued, put out a supposed "software" fix while it was hardware related. They suit claimed when CDMA lockup occurred and a reboot needed to take place, you couldn't call 911 and it did not function for emergencies. Samsung quickly put out a software update that "allowed 911 dialing during lockup conditions" which was not true, at all. Go look it all up. I avoided Samsung for a long time after that, this is giving me that same feeling again and it's just as sad because like the Moment, it's one of the best phones (if not the best) currently on the market.
I happened to be walking through a parking lot at a local auto dismantler and found somebody's phone ran over and sort of half-assed smashed. I picked it up and spent 3 days contacting Samsung and Google security Center trying to get them to forward this girl my contact information so that she could retrieve her phone. I went in to talk to someone at the Samsung help center here in my town and my best friend's little brother happened to be working behind the counter and told me that when Someone turns in a lost phone to them they do not give them back to the owners all they do is throw them into a recycle box and repurpose them. And before you call my character into question just know that I'm 52 years old I do not have a police record and my father is the retired fire Chief of the Sacramento California fire department just for reference. I wonder how many times my lost phone was turned in and never reported to me? Pissed off and phoneless..
He said they don't even check to see if the phone was insured or not they don't even
A.ctually the store profits off of the phones that are turned in to their lost and found because they just refurbish them and resell them. the least these sumbitches could do would be to download the information off of the phone and shoot it to the owner in a packet or something. but then I guess that would be admitting that they had possession of the phone and then they would be liable for reimbursing the customer or whatever... freakin jerks! and he said that was the policy at every store that he ever work for which is several I guess because he trains managers. I'm just ranting because I have spent so much money on cell phones it is unbelievably ridiculous. it makes me want to go tear down one of their fake tree cell towerS
Dr.Ocularus said:
I happened to be walking through a parking lot at a local auto dismantler and found somebody's phone ran over and sort of half-assed smashed. I picked it up and spent 3 days contacting Samsung and Google security Center trying to get them to forward this girl my contact information so that she could retrieve her phone. I went in to talk to someone at the Samsung help center here in my town and my best friend's little brother happened to be working behind the counter and told me that when Someone turns in a lost phone to them they do not give them back to the owners all they do is throw them into a recycle box and repurpose them. And before you call my character into question just know that I'm 52 years old I do not have a police record and my father is the retired fire Chief of the Sacramento California fire department just for reference. I wonder how many times my lost phone was turned in and never reported to me? Pissed off and phoneless..
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Just imagine the cost those companies will incur if they were to contact every single person that losses his/her phone plus the cost for shipping...
Not happy with what they do with the phones but kind of make sense, no?
Ehh kinda but for the 800 dollars (plus the over the top cost of phone service every month.) she spent on her phone you would think they could give her some consideration. Even if it cost them over night shipping its still far below 800 dollars. =.)
Thanks for the tip, I didn't know that. I'm in Sacramento too, have lived here for 30 years. I hate that its becoming such a greedy, step-on-your-face place
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samsung last update will hang my mobile three times in just one week.