Unable to download or see "screenshot" MMS messages recieved. - Nexus 6 Q&A, Help & Troubleshooting

Hi, My phone is stock and on the Tmobile network with default settings. My wife has a Samsung Note 4, whenever she sends a screen shot, my phone always tell me that the message is not downloaded and/or "Download Unsucessful". When I do download it, its just a blank file, unable to be seen. But when she sends a normal pic from her phone's camera, it comes in fine.
Its not just her, I have the problem with others sending me screenshots also, iPhone and other Samsungs. My Nexus 6 don't discriminate, it seems to be allergic to all those PNG files. What do u guys think? I tried searching everywhere, I'm sure I'm not the only one running into this problem.

Related

Your text message cannot be sent.

I have an unlocked At&T tilt and my service t-mobile. Lately my text messages have not been able to send. I can recieve text but i cannot reply. I'm thinkin its cuz i dropped my phone before but maybe thats not the case..Does anybody know what the problem is? I have full reception nd everything also when i try to send text. Thanks
Do you have the funds to send it?
Yeah i have unlimited texting. ive had the phone for like 3 months now. nd im just now experiencing this problem
This might be a longshot, but...
Do you happen to know if the people you are having problems with "Replying" to are using a Samsung phone?
I have three contacts in my list and am unable to reply to them. They are all using Samsung phones. Instead I have to create a new message each time I reply to them, which is quite cumbersome as I normaly turn of my phone right after sending, so I'd first read the "Your message could not be sent" notification a day or so later
I've tried replying to them with dumbphones aswell with the same problem, so I don't think it's WM specific though
I have no idea...everytime my message doesnt send, it says "error sychronizing". i dont know what that means but i know it has somethin to do with the active sync
Error sync?
Uhmm... are you sure your not using Outlook or something else? Might be you just selected wrong... But here are the tipical reasons why a mobile cannot send a text message:
-Lack of funds
-Config error (wrong message service center number, but normally config is auto)
-Lack of network connectivity
-Other phone disable, unavailable, disconnected
-Provider error
my phones done that a few times I just wait a few mn then try again and it usually works but on the otherhand trying to send and recive pics has always been a pain for me.
I dont know...i still have this problem. Sometimes it sends, but most of the time it doesnt. it pisses me off. everytime it doesnt send, it always says "error synchronizing". Maybe its cuz i have an unlocked phone?
That my be it. Because you know, you're the only one with an unlocked phone.
Seriously Have you tried a Hard Reset. Back up you stuff first.
You may try another ROM just to see if that ROM has a bug.
Same problem
hi i been having the same problem
steps i tried:
turn phone off and on
soft and hard reset
flashing new roms
inserting a different sim card. and they have no problem texting
take out all sd cards battery and turn phone off and on
and i am still unable to text it works sometimes and sometimes it doesn't. full reception and everything i can receive text from everyone but i cant reply to none. girlfriend has a samsung blackjack but we never had a problem texting eachother before and friends with iphones various phones but i still cannot send a text!EVERYTHING ON THE PHONE IS FINE EXCEPT TEXT!!!!
weird, Im having the same problem. Sometimes It says error sending message try again. When I touch the try again it sends again sometimes it doesnt send and sometimes it does send but they person recieves the message like 4 times. Its annoying..it recently started to do this. About 2 weeks ago roughly. I dont really remember. Im thinking about switching radios but I dont know which one to use. Im in Houston any suggestions?
Faced that before too
Either
you don't have good signal
Or
the contact name contains <> brackets as shown or other symbols in his/her name
You can try sending to a number 1st without opening the contacts
If it works, you have no settings problem and try changing the contacts name displayed
if not
try hard resetting
Good luck
EDIT: the above is for cannot be sent msg
jdmxjoe said:
weird, Im having the same problem. Sometimes It says error sending message try again. When I touch the try again it sends again sometimes it doesnt send and sometimes it does send but they person recieves the message like 4 times. Its annoying..it recently started to do this. About 2 weeks ago roughly. I dont really remember. Im thinking about switching radios but I dont know which one to use. Im in Houston any suggestions?
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I get this message every once in a great while on a stock Tilt. It's frustrating when I've typed in a really long message! Only once have I noticed that I lost my connection/signal.
This problem is almost as annoying as the fact that I can sit perfectly still in my living room, and go from full signal to one bar a dozen times during a conversation.
same thing is happening with me. the last couple days i would get peoples text messages late, and then today it started, where i couldnt sent text messages, and i would get that "cant send text" message.
and ive upgraded to a new rom, then it started to happen, i dunno if its the rom, my phone, or maybe my sim card.
I started having this issue 2 days ago and its driving me nuts. everything else works but I can't seem to send any text messages out. I can get messages from anyone but sending it out... I keep getting"your text message cannot be sent"
I too have flashed 3 different roms, radios, tried other sims all to no avail..
any other suggestions?
I'm having the same problem, anyone have a fix?
MBro87 said:
I'm having the same problem, anyone have a fix?
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Click to collapse
I was able to fix mine by turning off 3g. I have an unlocked Tilt on tmobile. Some how 3g in the comm manager got turned on and that was causing my issue. Not sure how it got turned on since I didn't have a 3g button but with Advanced Config I added 3g button turned 3g off and now all my text's work just as they use to.
rsfaze said:
I was able to fix mine by turning off 3g. I have an unlocked Tilt on tmobile. Some how 3g in the comm manager got turned on and that was causing my issue. Not sure how it got turned on since I didn't have a 3g button but with Advanced Config I added 3g button turned 3g off and now all my text's work just as they use to.
Click to expand...
Click to collapse
I have a Tilt unlocked for Tmobile as well and am still having this problem since Friday. How exactly do you add the 3G button to the comm manager? Is there any other way to turn off the 3G setting? Thanks in advance.
MBro87 said:
I have a Tilt unlocked for Tmobile as well and am still having this problem since Friday. How exactly do you add the 3G button to the comm manager? Is there any other way to turn off the 3G setting? Thanks in advance.
Click to expand...
Click to collapse
Disabling 3G worked for me too. I turned it off using Comm Manager and text messages started to work fine!
For those of you who may not have the same version of Comm Manager, here is the registry key that apparently controls this:
HKEY_LOCAL_MACHINE\Software\OEM\UMTS\OpMode
This is a dword value. Set it to 1 to disable 3G, and to 0 to reenable it.
Remember, that you will need to power cycle the phone after changing this value.
EDIT: It looks like T-Mobile is doing some testing (confirmed for Seattle area) in anticipation of launching 3G network some time in the future. I'm pretty sure that these are related. Looks like all phones that support 3G are having issues with sending text messages.
Eh I had a weird error once. This error happened while I was sending a message and the other person was sending me a message. So what happened, I sent it again after I received the other message. But it stayed in my outbox, so it kept on sending the same message to her every couple minutes lol. I had to like delete the whole messaging inbox to make it stop.

Picture Mail not Working! Help!!!!!!!

Well, this would be my first official post. I'm a newbie . I just bought my Diamond about one week ago and I like it alot. I'm a convert from Verizon. Loved the service but not the price plans so I switched. I get so much more with Sprint for the price. Anyway, when I first got it the internet connection would not work. Called techs and they fixed that problem. Set up email, Wifi, pic mail, and pic mail service and all other stuff. Except pic mail does not work or it only half works. I can send or upload to my sprint pic account website, but I can't receive pic mail. I see the uploads and pics from my friends but it doesn't send them to my phone. So, like WTH . Anyways, I can't receive from the website or from my friends who are on Sprint. Talked to a tech and she said I would have to set my email up and pic mail up and I did. I had to do something else and she said she would call me back, but never did. Kinda pissed about that. Any clues or the like would be helpful? Like I said I can send, upload, and receive on the web account but not receive from the web or from my friends phones on Sprint. If anybody had a similar problem or fixed it their own way before calling the techs let me know? I want the pic mail to fully work.
i have a simimliar problem i cant send/receive mms messages from my girlfriend who has verizon and i have ATT. i jsut got my diamond about 5 days ago
I was reading other threads/posts and sometimes it depends on the network and the quality or size of the picture, video, etc. she is sending to you. The higher the resolution or larger the file, the longer it takes. The lower the quality or smaller the file the shorter it takes. Sometimes the networks regulate the size of what you send. Hope this helps.
http://forum.xda-developers.com/showthread.php?t=344383
The weird thing is that Cybertoads and my mutual friend also has a Diamond and on his everything works perfectly fine. At first it literally took 2 weeks for a picture mail to arrive on my phone after sending it from his, but downloading the Picture mail update from Sprint seemed to have fixed that issue, now he can send and receive them no problem. I have a Sprint Touch, and I have no problem either sending and receiving pictures.
Anyone else have the problem that Cybertoad is encountering?
Possible Solution: sMMS App
I've had the same problem, I've had my Diamond since it came out months ago and I've tried several times to get picmail working. Just last night I came across this: http://forum.ppcgeeks.com/showthread.php?t=22509 [the first post has a lot of details about the app.] Read through that and you can download the program and try it out, I really liked it and donated the $5 through paypal like the creator suggested and I was surprised by how quickly I was able to register and get the full version up and running [and you get a lifetime license for that donation]. So far, I've gotten sending picmail working just fine with this program. Receiving is another matter, and it's an issue that seems to only be on the Diamond and the Touch Pro. Typically on Sprint phones that can't get regular MMS, they'll send a regular txt message with a link that you can click on and download the picture, they were able to get this program to intercept those txts and automatically download the picture like regular MMS is supposed to work. However, on the Diamond and Touch Pro, it does not send a txt with a link to the MMS since the native Sprint picmail app should be working (but they just can't seem to get it working at all!). They have wrote on their site [http://smms.vision5.com/] that they are working on that problem. In the meantime, in the app you can just click on your inbox and it'll sync all your recent new picmails right in the program, you don't need to go through the Sprint picmail site and you can view the pictures, download them to your phone, reply to the messages, etc. It's just a matter of how often you get picmail which would determine how often you should check for anything new. Alternatively, if you tell people that when they send you an MMS make sure they send a regular txt message telling you they sent the MMS, you'll be able to go into the program and check. This app seems way easier to use than the native Sprint one [if it even worked] and seems like these guys can get more things done in their free time than the developers over at Sprint who should have had this problem solved by now. It's also quite fast at sending the pics [and notifies you when it's done sending] and you can set if you want the pictures resized before being sent.
Hope that helps.
Feel free to contact me if you need any help,
Matt
Thanks for the info Matt.
CyberToadZ28 said:
Thanks for the info Matt.
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Click to collapse
No Problem

Yet another MMS issue with froyo.

so my girlfriend has an iphone and i of course have the nexus... everytime i snap a picture and send it to her, her phone tells her that the picture is to big blah blah blah... i never had this problem with my previous rom... anyone else running into this issue? is there something in the settings that need to be changed? or in the camera settings?
she could be running out of space on her iphone?
Blueman101 said:
she could be running out of space on her iphone?
Click to expand...
Click to collapse
as far as text messages go? can there be such a thing?
RussianSolja said:
as far as text messages go? can there be such a thing?
Click to expand...
Click to collapse
Yes
(10 char)
I've had this happen at least three times over the past week, and only when sending mms to friends on at&t.. they get error messages saying either the file is too big or components of the file may be unsuitable for their terminal.. any other friend on any other carrier gets the mms without a problem
AT&T limits the file size of MMS, just like any other carrier... usualy the carriers system will resize any oversized file on its own, but they might be deciding not to play nice, or have an issue right now with the system.
Try sending a MMS to her that is small, say 300K max, and see what that does for you.
I have had this exact same problem. My gf too has an iphone, i've found that when i send her a picture i use email and vice versa. Plus there is no picture downsizing thus no quality loss
I posted about this on my mytouch and my nexus. As I recall the response was that I should change my UAstring to "iphone" I thought that setting was only for browser but mms to iPhones worked after and even after I changed the setting back to android or even desktop.
So I don't know if it was just a coincidence but its something you could try. I tried sending to about 4 different iPhone 3g and 3g's so I don't think it was a particular iPhone problem. Also I don't think I ever had problems on my g1...
Is her iPhone on T-Mobile? It could be a problem with the mms settings, same thing happened with my wife's iPhone once.
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have the same problem though, its with my nexus one..
i tried sending with my old G1 and it would send without a prblem ...
i even have tried snapping a pic with my G1 and then transfering the pic over to me nexus and sending it with my nexus and they wouldnt be able to view it. anyone find out what going on?

[Q] 2.2 Froyo text messiging issue

My daughter is away at college and I helped her install Froyo on her Captivate. All but one thing works and it confuses me. I sent her a photo I took w/ my phone, and though she received the message, she's unable to view the photo.
Could somebody give me some things to have her check?
Thanks
By any chance did the message that she received come from her cell provider, stating that she received a picture message? I had the same thing happen and it turned out that I didn't have the "extra" mms picture/video package from my provider which didn't allow me to view the pictures or messages that ppl sent me from my phone. I had to log on to some website to see them. Not sure if this is the issue, just throwing it out out there.
KayvinM said:
By any chance did the message that she received come from her cell provider, stating that she received a picture message? I had the same thing happen and it turned out that I didn't have the "extra" mms picture/video package from my provider which didn't allow me to view the pictures or messages that ppl sent me from my phone. I had to log on to some website to see them. Not sure if this is the issue, just throwing it out out there.
Click to expand...
Click to collapse
I have my entire family on a data plan. All of us can send and receive text w/ pic messages at any time. She can no longer do this with the upgrade to 2.2.
hmm, that doesn't seem right. I had 2.2 and I was able to receive pictures so I can't see it being froyo. I would call her provider and let them know the issue. Sorry I couldn't be more help
edit: If she already hasn't done so, I would probably also do a Factory Reset, sometimes that helps clear up some bugs when upgrading
I had this same issue where pictures/video clips would not send/receive. This service goes via MMS (3G data) while voice & text via GSM/CDMA, i believe. I had a battery saving app called "JuiceDefender" that was turning off my 3G receiver (to save 'juice').. by doing so, MMS which requires 3G could not send/receive pictures or video clips. Make sure you can see the "3G" icon at top... just something to check.

[Q] Texts Gone / How To Recover

My Droid 4 crashed on me and when I rebooted it and went to my text messages I received an empty screen with the simple message of "No text messages". The phone deleted ALL of my messages, even my locked/ protected ones, which I NEED. I'm using stock messaging and so far, none of those so called text recovery programs have worked. They don't seem to be able to find the deleted text messages. I've tried contacting Motorola customer service (twice, actually) and they're telling me there is nothing they can do, that once they're deleted, they're gone forever. Which is bull. I know they're stored in there until they're over written and I've had my phone either off or in airplane mode. I should also mention that I do have Backup Assistant plus and it was activated... but after the crash, the shortcut to it in my apps has vanished. The only way I could find it was going in through files and when I tried to connect to it it told me it was unable to. That was the first thing I tried when I saw the missing texts. I tried the next day to connect again, it gave me the same message, tried it again later and it finally connected... only to have reset itself. It was as if I had never used it before, and I have. So, I have no backup and no messages. I'm beyond furious at this point. Does anyone know where the files are stored and can they give me step by step instructions on how to get there so I can get back my locked texts? I don't even care about the other ones, it's the LOCKED ones I need. They were locked for a reason, after all. I've also read that some of the Android phones have a history option when it comes to texts. I would love to know how to access that on the Droid 4, although, something tells me the Droid 4 doesn't have one of those.
To recap:
1) Can anyone give me instructions on going through my phone's files?
2) Is there a history mode on the Droid 4?
3) How do I use that history mode (assuming question two is a "yes")?
4)Any other possible ways of retrieving this data?
5)Does anyone know where on the phone the files are stored?
Edit: I've just attempted to go to android.com/devicemanager to see if there was something I can do from there, but it won't log me in. It just keeps asking for my password.

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