Damaged USB port. Am I out of luck? - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

I have a T-mobile branded Note 4, which I purchased used on eBay about half a year ago. The device worked fine apart from having difficulty finding and keeping a GPS signal - which I didn't mind as Google Maps worked without a problem. In the last 2 days I saw that my Note had problem with charging the battery. The charging indicator would show up, but the "Fast Charge" option would not appear despite being enabled in the settings. Not only that, but the battery would actually deplete itself when charging.
At first I thought that the problem was with the ROM screwing up for some reason, so I went back and restored a backup, but that didn't help. Following that I thought that the issue might be the battery being faulty so I got myself a brand new battery, but nothing changed. Finally I determined that it was actually the USB port that was at fault. I had issues with software acting up and faulty batteries before, but never a broken USB - which is why I never even considered a broken USB port being the reason.
So, now I'm stuck with a phone that refuses to charge and can't even connect to my PC at all. I honestly don't know what my options are at this point. I don't consider myself tech-savvy enough to take the phone apart and change the USB port, but I'm also out of luck, because the phone is rooted and running a custom ROM on it and without a working USB I can't bring it back to its original state. I'm the second owner as well, so even if I was somehow able to restore the phone to factory settings I don't know if Samsung would honor my warranty and I'm on MetroPCS not T-Mobile, so I can't go through them either.
I'm wondering is there any place online that I can send it and get it fixed for a good price or should I just mark my losses and sell it on eBay for a lower price stating that it has a broken USB port?

If I could make some easy suggestions first. Thanks to some good moves by Samsung if you just buy an external battery charger you can swap charged batteries very easily. If you don't want to swap you can install a wireless charging back on your note and fix that right up. As for accessing the phone with USB you could get away with a Micro SD to SD adapter and just put files you need to transfer on that. Files can also be sent over Bluetooth and WiFi with our phones. The only thing that would be very hard to work around would be Odin flashes to new firmware updates. I will say sometimes you can hold it just right and get a connection but you need a stable hand.
For affordable extern charger with two extra batteries I recommend checking out Anker on Amazon. Any generic MicroSD to SD will work so go with what is cheap. As for professional repair? I looked over the daughter board replacement steps on ifixit and on a quick look it seems like the screen has to be removed making it a pain. Finding someone reputable to do it is really the biggest challenge. I hope the workarounds help and that maybee you can find a permanent fix from a reputable repair shop. Check locally, it is a common procedure. Good luck.

bossmandude said:
I have a T-mobile branded Note 4, which I purchased used on eBay about half a year ago. The device worked fine apart from having difficulty finding and keeping a GPS signal - which I didn't mind as Google Maps worked without a problem. In the last 2 days I saw that my Note had problem with charging the battery. The charging indicator would show up, but the "Fast Charge" option would not appear despite being enabled in the settings. Not only that, but the battery would actually deplete itself when charging.
At first I thought that the problem was with the ROM screwing up for some reason, so I went back and restored a backup, but that didn't help. Following that I thought that the issue might be the battery being faulty so I got myself a brand new battery, but nothing changed. Finally I determined that it was actually the USB port that was at fault. I had issues with software acting up and faulty batteries before, but never a broken USB - which is why I never even considered a broken USB port being the reason.
So, now I'm stuck with a phone that refuses to charge and can't even connect to my PC at all. I honestly don't know what my options are at this point. I don't consider myself tech-savvy enough to take the phone apart and change the USB port, but I'm also out of luck, because the phone is rooted and running a custom ROM on it and without a working USB I can't bring it back to its original state. I'm the second owner as well, so even if I was somehow able to restore the phone to factory settings I don't know if Samsung would honor my warranty and I'm on MetroPCS not T-Mobile, so I can't go through them either.
I'm wondering is there any place online that I can send it and get it fixed for a good price or should I just mark my losses and sell it on eBay for a lower price stating that it has a broken USB port?
Click to expand...
Click to collapse
You can purchase the flex port (which has the usb port, mics, etc.) for about $10. There is a youtube video tutorial on how to replace it. Watch it and see if it's easy enough for you to do it.

Did you try a different USB cable? You didn't mention that you tried that. Some independent cellphone shops can repair your phone, but I don't know how much they would charge. Sorry If wasn't much help.

Related

Battery not charging

So after a fruitless forum search for people in my situation, I'm hoping I can get an answer to my battery problem. A couple of days ago, my Tilt just quit accepting a battery charge. I tried it out of both the wall charger (stock) and from my computer, neither of which work. There's no orange charge LED nor any indication on the phone that it's plugged in. Additionally, it does not establish an activesync connection on the computer. It's as if the USB port just quit working. The weird thing is, I just plugged in my headphones and was able to listen to music, so this is clearly not the case.
So far I've tried a hard reset and also pulling the battery out and cleaning the leads, as well as cleaning the leads in the usb port. I'm running Mbvarian's Solace 3.1 if it makes a difference. Anyway, there's a 60% charge left on the phone, and I've shut it off to conserve power in the event that I need to flash the stock ROM back to it and send it in for repair, since I buy the insurance on it. Obviously, I'll have to do this by SD card since it's not syncing. So, I'm wondering if anyone else has encountered this, and also if I flash AT&T rom back to the phone, whether they'll know that I had flashed a cooked rom.
Thanks.
Have you tried changing your SPL or Radio? I had the same problem(at least with the wall charger not charging). I flashed a 6.5 ROM and no more wall charging. Tried three other 6.5 ROMs and same thing so I switched radios with each ROM. No Luck so I went through changing SPLs and trying different radios and ROMs. I had a busy six days trying to get my phone back. The wall charger charges now,but no where near as fast as it used to. On the flip side the usb charges way faster now. Sorry I couldn't give you a better answer.
i had the same problem, tried everything, i finally got fed up and sent it to htc, they told me that the charging port came off the motherboard, wanted to charge 250 for fix, baskely the phone was dead, sry
I had the same issue....broke my mini-usb connector...stuck the stylus in when I was trying to soft reset in the dark.
I tried HTC...too much money, they said the motherboard had to be replaced, for about $300...BS.
Sent it to www.ppctechs.com excellent service, good price and excellent turn-around time.
I was thinking the connector might be broken, but if that was the case, shouldn't my headphones not work either?
Not necessisarily....depends on which pins (or contacts) are screwed up.
By the way, HTC wants to replace the motherboard.
PPCTechs will repair by replacing the mini USB connection on the motherboard.
Ok now I don't feel so bad I did the same exact thing. Alcohol may or may not have had a part in that.

[Q] My note won't turn on !!!

Hey guys...seriously need your help,
I just got the note a month ago and i'm pretty amazed by it's capabilities. this is my first android phone and i'm kind of new to it. I hope i didn't make something dumb, yet i flashed my note with a .tar file just to add arabic language to it as it's not in by default. I follow the instructions explained on the webpage literally using Odin3. I got a passed flash and then disconnected the note as explained. since then it doesn't turn on. I tried almost everything using all kinds of button combinations to get to either download or recovery mode but nothing came out of the screen it's simply dead.....very disappointed, wish anyone could help me please....Thank you.
seems you have bricked your phone, if it does absolutely nothing it is bricked
Tried yanking out the battery and reseating?
Try getting Download mode with JIG
You may get JIG from market, or manually make with this guide
http://droidangel.blogspot.com/2011/05/how-to-make-samsung-galaxy-s-download.html
If the phone wants to start,you can do something. If absolutely no,then it is bad.
Sent from my GT-N7000 using XDA App
My Galaxy Note won't turn on too. The problem came after I was downloading a magazine from Zinio using the Reader's Hub app. Before I started the download, my battery level was almost empty. In the middle of the download, the phone died before I could get the chance to plug it in to charge it. Unfortunately when I tried to recharge it using the stock USB cable, the phone wouldn't turn on anymore. I plugged it in my computer but it did not recognize any USB device being plugged into it. It's as if I didn't plugged in the device at all. I've tried every button combination to reset the device as well as try other batteries and then tried the button combinations again to no avail. There was absolutely no response from the phone.
It was pretty obvious at that point that my Note was bricked. It's been only 2 weeks since I bought it and I'm really frustrated that this happened, especially now that I'm already hooked with Android coming from IOS devices for a while.
I decided to send it back to a Samsung Service Center for their evaluation. The front line technicians couldn't get my device to turn on as well. The attendee told me that they will have to keep the unit for further evaluation and told me that I have to wait for 3 business days before informing me of the results. I'm hoping that they would just replace my device with a new one.
wolfmanx said:
My Galaxy Note won't turn on too. The problem came after I was downloading a magazine from Zinio using the Reader's Hub app. Before I started the download, my battery level was almost empty. In the middle of the download, the phone died before I could get the chance to plug it in to charge it. Unfortunately when I tried to recharge it using the stock USB cable, the phone wouldn't turn on anymore. I plugged it in my computer but it did not recognize any USB device being plugged into it. It's as if I didn't plugged in the device at all. I've tried every button combination to reset the device as well as try other batteries and then tried the button combinations again to no avail. There was absolutely no response from the phone.
It was pretty obvious at that point that my Note was bricked. It's been only 2 weeks since I bought it and I'm really frustrated that this happened, especially now that I'm already hooked with Android coming from IOS devices for a while.
I decided to send it back to a Samsung Service Center for their evaluation. The front line technicians couldn't get my device to turn on as well. The attendee told me that they will have to keep the unit for further evaluation and told me that I have to wait for 3 business days before informing me of the results. I'm hoping that they would just replace my device with a new one.
Click to expand...
Click to collapse
daaaaaaaang, i would cry... good luck!
mkoger said:
daaaaaaaang, i would cry... good luck!
Click to expand...
Click to collapse
Thanks. Yep, I sobbed for a bit after the attendee told me they need to keep it for further evaluation and no service unit was available.
My hunch on what happened to my Note was that it was writing to the flash when the power went out and did not get the chance to finish the write cycle. Thus, the unit was left out with a corrupted flash. I'm thinking that the OS should have prevented this from happening since it should know that the battery is about to die out. Moreover, even if the main flash got corrupted, there should have been a different controller (MCU, FPGA or similar) apart from the main processor which contain a boot loader code of some sort that would kick in to enable recovery of the device even if the main flash is corrupted.
I've been browsing through other threads under the SGN forum pertaining to units that won't respond to key presses to reset the device or to enter into downloading mode. I'm now lead to believe that there is no redundant system inside the Note that will ensure device recovery. Can anybody here who knows the hardware on the Note confirm or debunk this? Anybody from Samsung here?
I've been working with IOS devices (different iPhones) for a while now and had, on a number of occasions, made mistakes in jailbreaking the device but I would always be able to trust that I could re-enter DFU (Device Firmware Upgrade) mode with some key press combinations and be able to recover the device completely. I think this is absent on the Note.
I was hoping that the Note had this feature.
anybody here who encountered a similar problem?
I have the same problem. At the morning a tried to turn on my SGN, but no response. All th simptoms the same: no charging, no reactions to buttons combinations, no PC detection.
RommaS said:
I have the same problem. At the morning a tried to turn on my SGN, but no response. All th simptoms the same: no charging, no reactions to buttons combinations, no PC detection.
Click to expand...
Click to collapse
Can you describe what exactly happened before you bricked your SGN? Have you done any further evaluations so far or have you sent your unit to the service center too?
I'm just curious, where did you get your SGN from? I'm from the Philippines and got mine from Abenson's.
I'll keep you posted as soon as I get additional information from the service center.
Good luck to us.
---------- Post added at 02:20 PM ---------- Previous post was at 01:56 PM ----------
I'm not sure if our problem is somehow related to this as well:
http://forum.xda-developers.com/showthread.php?t=1422781
This is regarding a faulty USB interface. Could it be a weak USB interface circuit design or a weak bootloader implementation? The root cause will certainly be useful so that we can take extra precautions in the future as we work with the SGN.
same problem
I have the note, just a week old.
was reading a book when the display went all bizzare.
I had to remove the battery to shut it down.
Never got it to boot so far..
PC does not detect it and it doesn't charge either..
I am taking it to the service center in the morning, will update everyone on what they say.
wolfmanx said:
Can you describe what exactly happened before you bricked your SGN? Have you done any further evaluations so far or have you sent your unit to the service center too?
I'm just curious, where did you get your SGN from? I'm from the Philippines and got mine from Abenson's.
I'll keep you posted as soon as I get additional information from the service center.
Good luck to us.
---------- Post added at 02:20 PM ---------- Previous post was at 01:56 PM ----------
I'm not sure if our problem is somehow related to this as well:
http://forum.xda-developers.com/showthread.php?t=1422781
This is regarding a faulty USB interface. Could it be a weak USB interface circuit design or a weak bootloader implementation? The root cause will certainly be useful so that we can take extra precautions in the future as we work with the SGN.
Click to expand...
Click to collapse
I traveled at the train on vacation and connected my SGN to this device for charging and it became charging. At the morning I tried to power on SGN but it was bricked. I'm from Russia but now I'm in Ukrain and can't send my SGN to service center.
After the visit to the service center.
sunnysurya said:
I have the note, just a week old.
was reading a book when the display went all bizzare.
I had to remove the battery to shut it down.
Never got it to boot so far..
PC does not detect it and it doesn't charge either..
I am taking it to the service center in the morning, will update everyone on what they say.
Click to expand...
Click to collapse
Hey guys,
updating as promised.
the service center tried to "upgrade" software: I guess that's code for flashed new ROM.
After which they told me that the "Motherboard" is being replaced and that I have to wait till tomorrow noon.
So there you are guys, Motherboard
Will update further once I have more details.
I called-up the local Samsung service center today to follow-up on my unit and informed me that they will be replacing the motherboard as well. They said that they already ordered the replacement board from Korea and should arrive within the next 3 days. Darn.
Although I'm happy that I will have my unit repaired, I'm still a bit worried that until the root cause is determined, I may end up with bricking my Note again given the same circumstances.
What part of the motherboard is responsible for bricking the device then? We need to get to the bottom of this in order to avoid the same thing from happening again or determine whether this is really because of a faulty hardware design.
I agree..
wolfmanx said:
I called-up the local Samsung service center today to follow-up on my unit and informed me that they will be replacing the motherboard as well. They said that they already ordered the replacement board from Korea and should arrive within the next 3 days. Darn.
Although I'm happy that I will have my unit repaired, I'm still a bit worried that until the root cause is determined, I may end up with bricking my Note again given the same circumstances.
What part of the motherboard is responsible for bricking the device then? We need to get to the bottom of this in order to avoid the same thing from happening again or determine whether this is really because of a faulty hardware design.
Click to expand...
Click to collapse
I agree Wolfmanx, I have asked for a detailed report on how this happened. Now that I know more people are facing the same issue, I will ask them for more details.
Cheers!
Almost same issue
I just got my phone delivered by Fedex. I unboxed it, slapped in the battery, charged it and tried to turn it on. The only thing that happened was the boot up chime. The screen never turned on and still won't light up. I can hear the sound all right, so I know the machine is not completely bricked, but the screen never activates and the 2 capacitive buttons never light up either.
It's really frustrating since I took the day off to play with it. Such a fine piece of hardware, but it seems to be very fragile and prone to problems.
Hey guys. Not a regular user of the Note but my brother bought one about a week ago and got into the same issue some of you guys have had. Basically the Note was left uncharged (he plugged the Micro USB into the phone but forgot to plug the other end into a power source) overnight. When he woke up in the morning the phone was off, wouldn't turn on and didn't respond to any button combo. It also wouldn't charge even after trying with several different cables and leaving the cable in for several minutes.
Anyway we bought the phone back to the AIS (a carrier in Thailand) shop. Got to talk with a rather condescending salesperson who insisted that we had to take the phone to a Samsung customer service centre. Pretty frustrating experience but that's another story.
When we finally got to the Samsung repair centre, some technicians looked at the phone and determined that the battery has run flat out. This is not the normal "complete discharge" you would see in normal operation of a battery where there will be some voltage left in the battery. The battery was discharged completely in such a way that there was no voltage left which means that the charging mechanism on the phone doesn't detect any battery being inside the compartment.
Anyway the technician "jump-started" the battery by putting a bit of charge in it and after that the phone would charge and turn on fine. We were told that if the problem happens again leaving the phone in the charger for a while would fix the problem, and if that fails you can take the battery to a technician to jump-start it. Basically we can just avoid the problem by not draining the battery completely in the first place.
The customer service lady also claimed that this is a common problem for all Samsung phones, which is a bold-faced lie since I've owned several Samsung phones and never had any problem like this. Any decent electronic device should be designed to cut down the power before the battery has a chance to completely deplete in the first place anyway. It had been a long day by then so we didn't have the energy to call them out on this. We also didn't want to replace or repair the phone, since we are going abroad tomorrow and they don't have any new Galaxy Note in stock for immediate replacement.
So the root of the problem seems to be some sort of hardware or software problem that would cause the battery to occasionally completely drain. Not sure if this problem would affect all Galaxy Notes or just certain units. Since my brother will be keeping the same phone I will keep you guys updated if this problem happens again.
tl;dr, it's a problem with battery charging
Chrono_Tata said:
Hey guys. Not a regular user of the Note but my brother bought one about a week ago and got into the same issue some of you guys have had. Basically the Note was left uncharged (he plugged the Micro USB into the phone but forgot to plug the other end into a power source) overnight. When he woke up in the morning the phone was off, wouldn't turn on and didn't respond to any button combo. It also wouldn't charge even after trying with several different cables and leaving the cable in for several minutes.
Anyway we bought the phone back to the AIS (a carrier in Thailand) shop. Got to talk with a rather condescending salesperson who insisted that we had to take the phone to a Samsung customer service centre. Pretty frustrating experience but that's another story.
When we finally got to the Samsung repair centre, some technicians looked at the phone and determined that the battery has run flat out. This is not the normal "complete discharge" you would see in normal operation of a battery where there will be some voltage left in the battery. The battery was discharged completely in such a way that there was no voltage left which means that the charging mechanism on the phone doesn't detect any battery being inside the compartment.
Anyway the technician "jump-started" the battery by putting a bit of charge in it and after that the phone would charge and turn on fine. We were told that if the problem happens again leaving the phone in the charger for a while would fix the problem, and if that fails you can take the battery to a technician to jump-start it. Basically we can just avoid the problem by not draining the battery completely in the first place.
The customer service lady also claimed that this is a common problem for all Samsung phones, which is a bold-faced lie since I've owned several Samsung phones and never had any problem like this. Any decent electronic device should be designed to cut down the power before the battery has a chance to completely deplete in the first place anyway. It had been a long day by then so we didn't have the energy to call them out on this. We also didn't want to replace or repair the phone, since we are going abroad tomorrow and they don't have any new Galaxy Note in stock for immediate replacement.
So the root of the problem seems to be some sort of hardware or software problem that would cause the battery to occasionally completely drain. Not sure if this problem would affect all Galaxy Notes or just certain units. Since my brother will be keeping the same phone I will keep you guys updated if this problem happens again.
tl;dr, it's a problem with battery charging
Click to expand...
Click to collapse
Actually, this is what happens to all rechargeable devices when completely drained and left that way for a long time. That's why I try to avoid calibrating batteries unless it's really necessary. But the technician is right, sometimes you only need to leave it plugged in to revive the battery. I've tried this a lot and I still get nervous every time.
Had that problem with my Evo, left it charging over night and the battery came back to life

grave problem, always in charging mode

guys I am in trouble. I have had rocket rom v10 installed for a couple of week, then all of the sudden 2 days ago my phone started to act like as if its still charging even after I had disconnected the usb cable. Now it seems like its charging all the time and won't boot up. I only see charging battery icon and the phone thinks its charging. I had installed the stock hong kong rom with odin but it seems the phone still thinks its charging and I can't activate the debugging because the phone thinks the usb cable is hooked up to it. i can't root it or even install custom rom. please guys help. phone is not booting and a grey battery icon is shown and sometimes even green battery charging animation is also shown. please help. I can't send the phone for repair as I bought the phone in new condition from a person in dominican republic and have no receipt. what are my options? thanks in advance.
I feel your pain, but I have the exact opposite problem. My note will note will not charge at all, I've plugged it in to multiple sources and I've tried multiple usb cables, but nothing works. I think the usb port may have been damaged
pull battery and leave it out for like half an hour.
if you can enter recovery at all then, wipe everything, cache, stats, the lot, fix permissions, then factory reset, reinstall stock rom.
if you cant then get a jig, into download mode and reinstall stock rom from pc odin.
shouldnt happen with rocket rom, never had an issue there myself, but either of these 2 methods should resolve the issue.
if they dont then, well id start looking at samsung to see if theyd repair it, did it come with any warranty as it must be new, cant be a year old yet.
---------- Post added at 05:05 AM ---------- Previous post was at 05:01 AM ----------
barretp said:
I feel your pain, but I have the exact opposite problem. My note will note will not charge at all, I've plugged it in to multiple sources and I've tried multiple usb cables, but nothing works. I think the usb port may have been damaged
Click to expand...
Click to collapse
Unfortunatley it does rather sound like youve damaged the port, did you have insurance, i insured my note for £8 a month, i didnt want to take a chance on samsung saying no to a repair.
i have a feeling its a hardware issue. The usb port is defective. Now I am in trouble because i have no receipt for the phone. it was bought off a craigslist type page.
i have been searching the sgs2 threads and seems like many have the same problem in their devices. after all, our phone is the bigger brother of the s2 phones. Many have bought the new charging port assembly which connects with a ribbon cable. the problem is resolved this way. I want to know where I can get one of these ports for galaxy note within usa or nearby.
Here is how I fixed my usb port inside the note.
Seems like whenever I would disconnect my note from charger usb cord, the phone would think its still connected to the charger and actually discharge my phone. I tried cleaning with alcohol and nail polish remover with tooth brush. No positive results were achieved.
So here is what I did that fixed it for good.
Take a plastic fine screw driver or any sharp plastic strip that would go inside the usb port on the note. Now just push the usb pins (strip-inside the port) back. I mean to push the strip inside the usb port back and in a hard/forceful way, without damaging or bending anything inside. This has solved my problems and now I can connect and disconnect my usb cable for charging and for data transfer without any incidents or errors. Make sure the phone is off and battery is removed. Thanks god the note is working fine for now. I will still buy the usb port once it's available on ebay for a reasonable price.
Thank you very much for the tip.
I had the same issue, was about to send in for repair, this fixed the issued.

note 5 - USB not recognised and it never fast charge

Hello I have a note 5 - SM-N920C on stock M 6.0.1
about two months the phone stop fast charging and doesn't get recognised by the pc
the thing I tried :-
* try different USB cables ( 2 came with the phone - 2 new once )
* factory rest ( twice with wpie chashe )
* change the charger
I wanted to test other stock Roms but I can't get it recognised by odin .
and I have 2 note 5 all the cables work fine on the other one .
​
I seem to have same issue here.
I have the Note 5 from tmo(SM-N920T)
Baseband - N920TUVU2DPD1
Stock - 6.0.1
You have the exact same issues i've had. I also had issues where when i would have the phone plugged in ( to the wall adapter ) and rebooted it, it would think its a media device like a computer where it could share files and stuff... Also take like 5 hours to charge from 20%
Here I'll make this fix SUPER EASY..
1. Download Package Disabler PRO - I dont think it has to be the pro version but i bought it a long time ago
2. Search for 'power'
3. Disable 'com.sec.app.TransmitPowerService''
4. Reboot
I would add screenshots but as i dont have 10 posts im unable to post screenshots or links to the app in the playstore.
The wife's phone started this Saturday after updating. Also, hers beeps and has the charging blue wave as if she plugged the cable in. While actually charging, it disconnects and starts charging constantly.
The beep and blue wave is normal. The charging and no charging sounds like a faulty cord that's not making good connection
The beep and blue wave happens when she is not plugged in. Phone just sitting there not being charged or touched. We thought at first it was a bad cable, but we've tried several. Even does it on the wireless pad. Therefore I'm not sure it's the port. I think it's software related.
Have you tried safe mode?
Just a warning safe mode reset my wall paper and logged me out of some apps.
Sir3lit said:
Have you tried safe mode?
Just a warning safe mode reset my wall paper and logged me out of some apps.
Click to expand...
Click to collapse
Did try safe mode and a factory reset. Sprint store I brought it to tried several cables and another factory reset with no luck so they ordered her a replacement. They weren't too interested in figuring it out. In fact, 3 other people came in with various issues and were just given the number to make an insurance claim without even looking at the phone.
I disabled that apk abd it detects all my fast chargers as fast ones. Where it didn't. If i re-enable it it stops workin
might be hardware issue, Try Wireless charger and see if it charges fast. if it charges good with wireless charger then you have to change you CHARGING PORT.
djxtreme504 said:
Did try safe mode and a factory reset. Sprint store I brought it to tried several cables and another factory reset with no luck so they ordered her a replacement. They weren't too interested in figuring it out. In fact, 3 other people came in with various issues and were just given the number to make an insurance claim without even looking at the phone.
Click to expand...
Click to collapse
Had the same exact issue on a refurbished unit . Old note didn't do it, but had to exchange it due to adhesive glue coming up in upper left corner. I did multiple resets and finally went with the option of fresh install as not to import back my apps. It hasn't replicated our issue in the last few hours. I am hoping that takes care of it.
Did you by chance get a random gear VR screen prompting you to download the app and what not? I did and read others had the same issue and only way to get this to stop is to download it and then create an account, reboot and viola it solved it.
Stuff is crazy, love the phone but have had more issues with it over even El cheapo phones....
Sent from my SM-N920V using Tapatalk
I got similar problem... now after 10 days I just can not go with this.
my youtube problem.
https://youtu.be/payi2IuJhdI
My NOTE 5 is thinking that is charging all the time. It drives me crazy.
With the USB cable it charges 1 time out of 20 and on a random day. I had to charge it via wireless. It wakes up all the time and can not use UBS.
Strange part is, that I can use my USB micro stick with my root and custom ROM. But that is it. No ODIN, no tranfer files.......
Did everything except change the USB port (it is on it's way). ( that will be my last resort)
ANY THOUGHTS.
I have a feeling that water damage was somewhere in there. (been driving with my bike on a rainy day and it looks like it got a little wet in my upper front pocket.
mine recognises fast charge very randomly. before it happened rarely but now it never shows fast charging with the original cable. the only thing that helped me was ordering a third party cable and using the original ac plug. let me know if that helps to any of you guys!
Ugh. N920a mine started this in March after having it maybe 3months. I called att and told them to send me a new one the other day. Unit arrived this morning. My opinion is its a bad USB port. This imho is the weakest link in Samsung devices-- this POS antiquated USB crap.
The thing would cycle CHARGING -- DISCONNECT, over and over. Wiggling the cord would affect the condition. Fast charge happened 1 out of 20 attempts.
I'll let you know how long the new unit lasts-- my most recent purchase is a wireless charger because, as stated this ***t is bound to happen again.
Unbelievable. My phone was totally fu**d. Than I sad I will fix it my self, so I bought the USB board and waited to get it. In the mean time I used it as normally, just wireless charging and that's it.
But after two weeks, the phone was getting a little better, not fixed, but due to custom ROM and a few tweaks, it did not turn on itself all the time.
But after I played quite a few games, (hitman) the phone did heat up all the time, and that my friends FIXed my problem. NOW the phone works as before the moister get to it.
I have my NOTE 5 back, yee.
SO when you have moister problem - play games.
Hey guys,
I had this exact problem - no more fast charging, no USB OTG or recognized by computer after
upgrade to Marshmallow. Tried multiple cords, different computers (Mac, and Windows), etc.
I sent it in for repair to Samsung and they 'fixed' it and are in the process of shipping it back
I put 'fix' in quotes because the repair tracking says it was solved, but I haven't received it back yet to
test. It should be coming in tomorrow.
Quick charge and USB issues have been fixed! IF you're still under warranty, I'd highly recommend sending it in.

Got a really messed up USB port on one+ year old Razer 2

1) Can't charge while it is in normal mode.
2) Can't charge with USB C to C
3) Can only charge using USB A to C, while the phone is turned off. It still splashes the logo and vibrates repeatedly.
The port is not visible to any laptop, so adb and fastboot seem out of the question.
The stock recovery on this device has "apply update from SD card", so I need to figure out how an update.zip should look like.
Razer have a bunch of older stock ROMs on their site.
Can I just take the latest, rename it update.zip, put it on a micro SD and use the stock recovery to fix things?
Just saw the tear down. It's worse than my N10+ port PCB to replace.
However if the battery is getting near its lifespan maybe now is the time as the battery needs to come out anyway to replace the port PCB.
The port PCB price is probably low.
blackhawk said:
Just saw the tear down. It's worse than my N10+ port PCB to replace.
However if the battery is getting near its lifespan maybe now is the time as the battery needs to come out anyway to replace the port PCB.
The port PCB price is probably low.
Click to expand...
Click to collapse
The other thing I just found is that when I use "apply update from ADB" it used to complain about init.usb.rc, init.usb.configfs.rc. I looked at both files. 0B length with 1969 date on them. What?
There must be some way to flash a recovery from the sd card instead of using the USB port.
The thing is the battery held the whole day after a night charge yesterday, so probably not the battery. I have a feeling some apps I used to "improve" the battery and "fix" the system deleted some bits.
pensive said:
The other thing I just found is that when I use "apply update from ADB" it used to complained about is init.usb.rc, init.usb.configfs.rc. I looked at both files. 0B length with 1969 date on them. What?
There must be some way to flash a recovery from the sd card instead of using the USB port.
The thing is the battery held the whole day after a night charge yesterday, so probably not the battery. I have a feeling some apps I used to "improve" the battery and "fix" the system deleted some bits.
Click to expand...
Click to collapse
If you have a bad usb port PCB I would replace it now.
They can cause a lot of mischief and in other services that you never expect it to.
The battery is cheap so it's easiest to replace it at the same time as you need to pull it anyway.
200 or more full charge cycles, replace.
One more thing. I bought a wireless charger to see if it is 100% the port, and the wireless charger has not made anything easier. It seems not capable of getting any charge in. So at the moment I have only one to charge it, turn it off and use USB A to USB C cable.
pensive said:
One more thing. I bought a wireless charger to see if it is 100% the port, and the wireless charger has not made anything easier. It seems not capable of getting any charge in. So at the moment I have only one to charge it, turn it off and use USB A to USB C cable.
Click to expand...
Click to collapse
Probably a defective charge port PCB... you can try a factory reset or reflashing the stock firmware if really want to test it.
Check for any signs of battery (rear panel or display bulging) swelling; replace battery asap if present! Batteries can fail at any time.
blackhawk said:
Probably a defective charge port PCB... you can try a factory reset or reflashing the stock firmware if really want to test it.
Check for any signs of battery (rear panel or display bulging) swelling; replace battery asap if present! Batteries can fail at any time.
Click to expand...
Click to collapse
I have now done the factory reset, didn't help. Nothing is bulging. I would like to flash a fresh factory ROM, but I have no access to the port. So, no fastboot and no adb. I can't even install proper drivers in Win10 PRO since the laptop does not recognize the phone, at all.
I am searching now for any solutions with the sd card. People used to do that, updates with *.zip on an sd.
Since it is out of warranty anyway now, I have finally unlocked the bootloader.
I am trying to find out if the ROMs Razer provide on their site are signed or not.
pensive said:
I have now done the factory reset, didn't help. Nothing is bulging. I would like to flash a fresh factory ROM, but I have no access to the port. So, no fastboot and no adb. I can't even install proper drivers in Win10 PRO since the laptop does not recognize the phone, at all.
I am searching now for any solutions with the sd card. People used to do that, updates with *.zip on an sd.
Since it is out of warranty anyway now, I have finally unlocked the bootloader.
I am trying to find out if the ROMs Razer provide on their site are signed or not.
Click to expand...
Click to collapse
The port PCB needs replaced... if you're lucky that's it.
Don't make it harder than it needs too be...
blackhawk said:
The port PCB needs replaced... if you're lucky that's it.
Don't make it harder than it needs too be...
Click to expand...
Click to collapse
I don't know if you have had a chance to see the USB port assembly on Ebay? Some prices are close to $120. Add to that labor costs (unless you think I should do the deed myself) or costs for tools and fresh adhesive for the plastic that covers speakers, etc... and it is going cost me more than I paid for it new.
OEM RAZER PHONE 2 RZ35-0259 REPLACEMENT USB_FLEX_C FLEX CABLE RIBBON CONNECTOR | eBay
Find many great new & used options and get the best deals for OEM RAZER PHONE 2 RZ35-0259 REPLACEMENT USB_FLEX_C FLEX CABLE RIBBON CONNECTOR at the best online prices at eBay! Free shipping for many products!
www.ebay.ca
blackhawk said:
OEM RAZER PHONE 2 RZ35-0259 REPLACEMENT USB_FLEX_C FLEX CABLE RIBBON CONNECTOR | eBay
Find many great new & used options and get the best deals for OEM RAZER PHONE 2 RZ35-0259 REPLACEMENT USB_FLEX_C FLEX CABLE RIBBON CONNECTOR at the best online prices at eBay! Free shipping for many products!
www.ebay.ca
Click to expand...
Click to collapse
Ok, thank you for finding this, but it looks like the ribon connector wire only. The PCB besides the port also has the microphone, I think. It appears to be sold as a unit. If the problem is the wire, then sure this would be the part.
In any case, I have managed to get the wireless charger to charge. Depending on how fast the charge will be lost today will tell say something about the battery.
pensive said:
Ok, thank you for finding this, but it looks like the ribon connector wire only. The PCB besides the port also has the microphone, I think. It appears to be sold as a unit. If the problem is the wire, then sure this would be the part.
In any case, I have managed to get the wireless charger to charge. Depending on how fast the charge will be lost today will tell say something about the battery.
Click to expand...
Click to collapse
I'm just saying keep looking. I was surprised at the apparent lack of availability though.
Meh I feel your pain...
Maybe one of the mainstream parts venders or buy a cheap Ebay one with busted display.
My Note 10+'s port PCB goes for $20, that surprised me.
blackhawk said:
If you have a bad usb port PCB I would replace it now.
They can cause a lot of mischief and in other services that you never expect it to.
The battery is cheap so it's easiest to replace it at the same time as you need to pull it anyway.
200 or more full charge cycles, replace.
Click to expand...
Click to collapse
Unfortunately replacing the USB charge board and port in the phone doesn't always fix it. I have a box of nearly a dozen RP2 main boards I need to dig through to figure out what the actual cause of the charging boot loop
KaptinBoxxi said:
Unfortunately replacing the USB charge board and port in the phone doesn't always fix it. I have a box of nearly a dozen RP2 main boards I need to dig through to figure out what the actual cause of the charging boot loop
Click to expand...
Click to collapse
Have you played with any OS shortcut apps on it?
The Android Setup apk will get screwed up if you access it after the original setup.
Specifically it will alter the port behavior when you connect with it. Very irritating, took me days to finally track it down on my 10+
If you clear it's data in settings it may leave the null mark that's screwing it up. Some 3rd party apps can completely clear that null mark.
Otherwise factory reset.
blackhawk said:
Have you played with any OS shortcut apps on it?
The Android Setup apk will get screwed up if you access it after the original setup.
Specifically it will alter the port behavior when you connect with it. Very irritating, took me days to finally track it down on my 10+
If you clear it's data in settings it may leave the null mark that's screwing it up. Some 3rd party apps can completely clear that null mark.
Otherwise factory reset.
Click to expand...
Click to collapse
This is a hardware issue, nothing any kind of reset can fix or app clearing. Even if you have the device entirely powered off, plug it in on anything 2Amp or higher, it'll loop
KaptinBoxxi said:
This is a hardware issue, nothing any kind of reset can fix or app clearing. Even if you have the device entirely powered off, plug it in on anything 2Amp or higher, it'll loop
Click to expand...
Click to collapse
That's not how the issue I saw behaved; only happened with the device powered on and it didn't boot loop. Just an annoying pop up message.
If it has a port PCB, try replacing that. If it's just a charge port with no components on it... it's likely either corrupted firmware (reflash) or a mobo failure.
A loose connection or bad contact is also possible.
That's my guess...

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