So after a fruitless forum search for people in my situation, I'm hoping I can get an answer to my battery problem. A couple of days ago, my Tilt just quit accepting a battery charge. I tried it out of both the wall charger (stock) and from my computer, neither of which work. There's no orange charge LED nor any indication on the phone that it's plugged in. Additionally, it does not establish an activesync connection on the computer. It's as if the USB port just quit working. The weird thing is, I just plugged in my headphones and was able to listen to music, so this is clearly not the case.
So far I've tried a hard reset and also pulling the battery out and cleaning the leads, as well as cleaning the leads in the usb port. I'm running Mbvarian's Solace 3.1 if it makes a difference. Anyway, there's a 60% charge left on the phone, and I've shut it off to conserve power in the event that I need to flash the stock ROM back to it and send it in for repair, since I buy the insurance on it. Obviously, I'll have to do this by SD card since it's not syncing. So, I'm wondering if anyone else has encountered this, and also if I flash AT&T rom back to the phone, whether they'll know that I had flashed a cooked rom.
Thanks.
Have you tried changing your SPL or Radio? I had the same problem(at least with the wall charger not charging). I flashed a 6.5 ROM and no more wall charging. Tried three other 6.5 ROMs and same thing so I switched radios with each ROM. No Luck so I went through changing SPLs and trying different radios and ROMs. I had a busy six days trying to get my phone back. The wall charger charges now,but no where near as fast as it used to. On the flip side the usb charges way faster now. Sorry I couldn't give you a better answer.
i had the same problem, tried everything, i finally got fed up and sent it to htc, they told me that the charging port came off the motherboard, wanted to charge 250 for fix, baskely the phone was dead, sry
I had the same issue....broke my mini-usb connector...stuck the stylus in when I was trying to soft reset in the dark.
I tried HTC...too much money, they said the motherboard had to be replaced, for about $300...BS.
Sent it to www.ppctechs.com excellent service, good price and excellent turn-around time.
I was thinking the connector might be broken, but if that was the case, shouldn't my headphones not work either?
Not necessisarily....depends on which pins (or contacts) are screwed up.
By the way, HTC wants to replace the motherboard.
PPCTechs will repair by replacing the mini USB connection on the motherboard.
Ok now I don't feel so bad I did the same exact thing. Alcohol may or may not have had a part in that.
Related
Well I'm at about 2% battery life, and it will not charge. I'm using my computer to charge it. Charging it from the wall hasnt worked for me for a while, not sure why.
Anyway I was wondering what it can be? I doubt my battery's dead or something is wrong with the phone... I'm sorry if this question's been answered, but I couldnt find an answer on google.
If USB charging works, but not charging with the AC adapter then the adapter is either bad, or plugged into a bad power outlet.
Nope it's neither of those because Ive tried two working AC ountlets and two warking cables. However, that's not my problem, my phone died and I can't charge it :-/
Ya so the phone died. It didn't look like it was going to charge on the USB, really weird. Anyone ever have there phone refusing to charge? While it was alive I tried to run activesync; that didn't work. So what should I do?
Btw, I've had the phone for a couple months now and I haven't had any big problems. I don't think it can be my phone failing, worst case just the battery. I've had something similar before but it fixed itself, doesn't look like thats happeneing now.
Battery
Maybe charging from the computer wasn't such a good idea. I recommend changing the battery and the charger and always be a nice boy and charge from the outlet ::- ).
I had the same thing happen to me - the connector at the bottom was broken. I had to do a return to factory. I looked (using a magnifying class) at the bottom of the phone and clearly see a crack in the connector.
It doesn't charge from the outlet.... I kinda just explained that lol
jrd said:
I had the same thing happen to me - the connector at the bottom was broken. I had to do a return to factory. I looked (using a magnifying class) at the bottom of the phone and clearly see a crack in the connector.
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Hmm my connector does look a little bent. However it would of had to be like this before, and it was charging until I let my battery get to 5% :-/
I had a similar problem with my Kaiser a couple of weeks ago - it started to crawl and a soft reset took over 15 minutes to come back up to a working state, after which the battery wouldn't charge. It definitely wasn't the charger at fault as that still works on my TyTN. Phone was about 3 months old, so called Vodafone UK who seemed to think it was software related and so provided next day swap out. Old battery works in the new handset so never did get to find out if it was hardware or software that caused it to die.
Here's what probabally happened... you meant to stick you stylus in the reset hole and accidently put it in the usb hole... thus bending your charging port. I did it and when I plugged it into my car it would actually discharge the battery.. but when I plugged it into an outlet it just wouldn't charge.. if I were you I'd go see if it charges in a car
I appear to have a similar issue when charging from PC usb, and have identified that if I put pressure up or down on the charger it will charge the kaiser. But if plug in the charger without applying directional force it will not charge. Currently i have a small weight resting on the mini USB chargin input.
So obviously something up with the connector. But I haven't jammed anything up the usb port to my knowledge. Are these ports really that flimsy?
Tilt owners: If charge mechanism breaks, is ATT cool?
Oh no, now I can't charge or sync my Tilt.
My power is slowly running out.
What do I do? This is covered by manufacturers warranty in a year, is
ATT going to take my Tilt back and give me a new one?
I need my phone to be working and working well.
Thoughts?
axonn said:
Maybe charging from the computer wasn't such a good idea. I recommend changing the battery and the charger and always be a nice boy and charge from the outlet ::- ).
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Charging from the computer should be better than the wall, given that the USB ports on the computer have a 5.5v output, while wall chargers have 5v.
I have a familiar problem we've all read about but my instance seems to be a bit different than anything i've found when searching the forums. Heres the Details.
I have a Tilt, I'm running Dutty's WM6.1. I've been running it for weeks and all is great. recently bought a usb car adapter. plugged it in and the phone lit the red light of doom and shut down. i soft reset...same problem. so I left it alone. Now my TILT turns on fine, operates fine. boots in a timely fashion but will not recognize any USB cord i've plugged in. I've tried many. However it WILL charge when the power is turned off. the red light is lit while charging but it charges.
and in case it helps anyone...the bootloader does say SERIAL and no usb.
I've seen lots of different instances of this issue on the forum search but they all were a little different from my situation or an answer was never given in the thread. Thank you to any one who knows the secret to this or has a solution that works.
Seems you fryed some part of your USB port. You should send it in to AT&T if you're under warrenty. If not, best thing is to replace it by solderng a new USB port.
Kraize
Since you can still turn it on and all seems relatively normal why not back up your data and try a Hard Reset ?
You may not have bricked it...may I ask which USB car charger you bought so I can avoid it ?
I doubt the physical USB jack is damaged, anythings possible but it's more likely worse than that IF it is not software/rom related.
Hope you solve it cheaply !
are you trying to charge it with the one that came with the kaiser?
I have been getting pretty bad battery life recently, and now it's gotten to the point where I could leave the phone plugged in all day, come back and it will only last about 20 minutes.
So I went to AT&T and picked up a new battery, and I popped it in and left it plugged in overnight. When I checked on it last night it was up to 35% charging, now this morning, after being plugged in all day it's at 6%!
If I unplug the phone, it gives me the battery critically low warning immediately and then soft resets.
I am not sure what to do here. I read some stuff on here about doing a hard reset and then charging, or another one said let it charge while in bootloader mode, I really dont know how to go about this. I dont want to have to send the phone in for service because then I have to revert everything back to how AT&T had it first.
Any ideas on this would be appreciated. Thanks!
EDIT: Awesome, and since the battery level is under 50% it will not let me do the ROM update back to the AT&T stock ROM.
Check the usb port. It is rather easy to bend one of the gold connectors and the battery won't charge. You could still get a connection with your PC with the usb and not get a charge if you bent the right one.
You can flash VIA the SD card if you Charge is too low.
But I wouldn't recommend trying with less than 40% battery with your draining problem.
If the battery goes out during the flashing problem, you would have a pretty nice Paperweight.
I had the same problem. Try a different charging cord! They don't last long
Brickcity said:
I had the same problem. Try a different charging cord! They don't last long
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You know what I had it plugged into the computer for a while with the new battery and I think it took the charge okay.
Also, I just gently used the stylus to poke around at the usb connector on the phone (as I have done as many others have in the past, and tried to do a soft reset in the dark and wound up putting the stylus in the USB port instead of the reset hole, but up until now I never had any issues). It seems to be charging again after doing that. I'll have to keep an eye on it and really baby that USB port, lol.
I do have a spare charger from my old HTC Wizard, I'll try using that one again if I have any more issues. I wound up reverting to the official ATT rom now as well just in case I need to get it serviced, and it really makes me appreciate the hard work people put into these custom ROMS because the stock one sucks, lol.
What the heck is going on?
I'm pretty sure this has nothing to do with the ROM, because it did this with the factory ROM, Manila 2d and now WM6.5.
I turned the phone off, unplugged it, removed the battery. I put the battery back in, replace the cover and press the power button. Nothing happens. I plug the phone back in to the wall charger and put power, it turns on....for about 3 seconds then reboots and it would seem that it will do this for as long as I let it go. If I unplug the phone while this is going on, it will die.
The last time this happened, it took it about a day and a half to sort itself out. It almost seems like its a battery issue.
Any thoughts or ideas?
UPDATE!
I took the sim card out of the phone for a few seconds and the phone seems to be working now.... But its been up and running for about 20 minute now with no sings of acting up.
zz_3.14_zz said:
UPDATE!
I took the sim card out of the phone for a few seconds and the phone seems to be working now.... But its been up and running for about 20 minute now with no sings of acting up.
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mine started doing that today. went to use the camera and it reset then when it came back on it said battery was drained(this happened around 1pm and i always get a full day out of battery) and reset. have it on a charge right now but will not turn on. took out battery and put it back in with no luck. i will try to fully charge battery and take out sim. if all else fails i will try to hard reset. thanks
kaiser won't turn on
LuXx said:
mine started doing that today. went to use the camera and it reset then when it came back on it said battery was drained(this happened around 1pm and i always get a full day out of battery) and reset. have it on a charge right now but will not turn on. took out battery and put it back in with no luck. i will try to fully charge battery and take out sim. if all else fails i will try to hard reset. thanks
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tried to charge the pda all night the light stayed orange and never turned green indicating full charge. tried hard reset and when it goes in to prepare rom it shuts off like dead battery. when i plug in the pda to charge battery and then turn on the phone it freezes on splash screen. if i turn on phone then plug in to charge it acts like i havn't pluged in charger. is it the pda or battery?
I am not 100% sure on this, but to me it sounds like the battery.. and that is a MUICH cheaper option to test out... unfortunatly you ahveto wait for shippng typicalyl unless you have a friend who has the same phone.. I got 2 backups and a stand alone charger now... The other option could be your USB port... I have not heard this specific problem with them.... but I am a PC tech and have seen very simmilar problems with laptops... Usually the first think to for is the power port... Just like out phone, if the device is not on a flat surface and such when it is plugging it, it tweaks the port and it eventualyl breaks... on laptops it is not uncommon that when plugged in, the LEF wil light up saying it is getting power to charge, but it enver charges the battery, and even sometimes can;t power up the full system.. .It sort of sounds like this is what you phone is doing as well.. .If that is the problem the stand alone charger would work (my son broke off his usb all together and now syncs via bluetooth and jsut changes batteries.. he has 3 himself as well) If you search online, you can usualyl find a kti with a battery or 2 and a charger/dockign station for under $20US total. Good luck!
LuXx said:
tried to charge the pda all night the light stayed orange and never turned green indicating full charge. tried hard reset and when it goes in to prepare rom it shuts off like dead battery. when i plug in the pda to charge battery and then turn on the phone it freezes on splash screen. if i turn on phone then plug in to charge it acts like i havn't pluged in charger. is it the pda or battery?
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Teej53214 said:
I am not 100% sure on this, but to me it sounds like the battery.. and that is a MUICH cheaper option to test out... unfortunatly you ahveto wait for shippng typicalyl unless you have a friend who has the same phone.. I got 2 backups and a stand alone charger now... The other option could be your USB port... I have not heard this specific problem with them.... but I am a PC tech and have seen very simmilar problems with laptops... Usually the first think to for is the power port... Just like out phone, if the device is not on a flat surface and such when it is plugging it, it tweaks the port and it eventualyl breaks... on laptops it is not uncommon that when plugged in, the LEF wil light up saying it is getting power to charge, but it enver charges the battery, and even sometimes can;t power up the full system.. .It sort of sounds like this is what you phone is doing as well.. .If that is the problem the stand alone charger would work (my son broke off his usb all together and now syncs via bluetooth and jsut changes batteries.. he has 3 himself as well) If you search online, you can usualyl find a kti with a battery or 2 and a charger/dockign station for under $20US total. Good luck!
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Thank you for your reply! I have just ordered a new battery and will post my findings when it comes. Thanks again.
oh no
LuXx said:
Thank you for your reply! I have just ordered a new battery and will post my findings when it comes. Thanks again.
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no luck with the new battery. still doing the same thing. please someone help me! Thanks
LuXx said:
no luck with the new battery. still doing the same thing. please someone help me! Thanks
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tried bootloader and installed official att rom and never shut off. when it was finished with install same issues appeared. help
For anyone facing this issue I would not recommend wasting money on a new battery as this issue has been around with few users since the Kaiser "Tilt" first came out and I've never seen ANY reports that a new battery fixes this. People have bought new batteries, fully charged their battery from a docking station, tried their friends fully charged battery all with the same result. I had this power down issue a Looong time ago my first week in with the Kaiser and managed a fix and am using the same battery now. Although it seems the battery is not being fully charged it's important to leave it charging until you'd assume it's fully charged and get into bootloader mode and flash an official htc Tytn 2 rom. It should flash completely, and the fact that it does not die immediately as on normal boot indicates it is not the battery but the rom. It did take me the whole afternoon of Flashing, recharging and repeating before it finally kicked in. Also, from reading older posts, it seems most if not all users like myself fixed this by flashing the older official htc wm 6.0; worth a shot at least.
kaalgoosy said:
Also, from reading older posts, it seems most if not all users like myself fixed this by flashing the older official htc wm 6.0; worth a shot at least.
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Yup, that is what I had to today (I hard reset, actually), with barely enough battery life to do this.
Then the bloody unit came up and was charging - amazing, really!
(Was using the official HTC 6.1 upgraded WindowsMobile OS)
here is my 2 cents....
I owned five Tilts, replaced four of them with warranty issues ... so i have faced this dilemma on at least two of them.
First see if the USB tongue is loose. To do this try to gently tap it with the stylus. If the tongue inside the USB port is loose then you will be facing rebooting and other issues and troubles in the future. The USB tongue gets used and jerked every time you connect your device to your PC or wired headset. If you are still under warranty and the USB connector tongue is loose I recommend returning the phone ( if you still can) and getting a replacement. There is no easy fix for a loose USB connection tongue as i have taken one apart and it is very difficult to repair or replace and very easy to mess it up further.
So, my advice to all Kaiser owners... be careful when plugging and unplugging your phones through the USB. Do it gently as the connectors are very fragile.
For those that have the above issues, I recommend using a separate battery charger tray, avoid plugging the USB as much as you can, and if you must, then administer extra care. The rebooting will stop if you plug the USB cable to the device and move it up and down a hair then holding steady. And most likely you will not get a full charge or even a partial charge. The biggest culprit to this problem is car chargers, and second, is inserting the stylus by mistake (when it is dark and hard to see) in the USB port instead of the Reset hole by accident.
Hello I have a very serious problem whit my Kaiser it doesn't charge, only on usb. I have a PDA charger, and a car charger(may be this is it's name) but they don't charge my kaiser.
I upgrade the radio recently and than i upgrade the rom. After that i discovered that problem.
Moreover the mini usb connection port on my PDA is in bad condition.
Perhaps that is the problem?
Please answer me.
If the miniusb port is in bad condition, it could be the port that is the issue.
Normally, if only one charger isnt working, I would say it is possible that the power supply on the charger is either sub-par or no longer working correctly. However, if your car charger isn't charging it either, that is a bit odd.
Was everything working properly until you began flashing things, or is it possible you just did not notice it until now?
EDIT: I misunderstood the OP and posted incorrect advice, please ignore this comment.
Well, before the flash the PDA charged both with the car carger and the regular charger.
But in the past I saw, when I plug the charger into the Mini usb port the PDA's led become orange (you know that's mean the charge) but the battery's power was the same after 2 hours. And now I connected again and the led wasn't change...:S But the usb carged my PDA 100% for the morning...
Well neither the chargers aren't the HTS's official chargers and the PDA isn't charge eith them when I turn of.
But it's charge from the USB. I can't understand it...
Sorry I have no idea, this is out of my league, I'm a noob
Wish I could help.
I have had the exact same issue since six months ago, and MiniDevil is probably correct.
If you look closely on the miniUSB jack on your phone one of the contact (golden) pins should be bent down, rather than up (if you are looking it with your phone's screen facing up). On mine is the rightmost pin.
When this first occurred I went to various repair centers and unfortunately no one could offer me a fix. You should check your local repair centers, maybe you have better luck.
I don't know what works differently from a USB port to a USB AC Charger. Maybe someone can clarify this part.
Good luck to you sir.
- Jim
Thanx all the answers
seriously? the usb works but the ac chargers don't because of the pins?! gahh. the igo might work...they tested it out at an att store for me, i just dont know which it is..i probably have to go back..