I was using JB 4.1.1 previously and decided to flash to a new 4.1.2 rom this morning. Everything was fine until the Samsung animation screen. There is no display. My screen is completely dark. But the phone responds when I touch the screen and the home button as well as the power button.
I thought this is the LCD problem but when I boot to Recovery, the display turns on and everything is fine. So I decided to flash to another rom but the same problem occurs. Did I brick my phone? Any solution guys? Some help would be very much appreciated.
IlDivinCodino said:
I was using JB 4.1.1 previously and decided to flash to a new 4.1.2 rom this morning. Everything was fine until the Samsung animation screen. There is no display. My screen is completely dark. But the phone responds when I touch the screen and the home button as well as the power button.
I thought this is the LCD problem but when I boot to Recovery, the display turns on and everything is fine. So I decided to flash to another rom but the same problem occurs. Did I brick my phone? Any solution guys? Some help would be very much appreciated.
Click to expand...
Click to collapse
Try to do checksum on the ROM zip file you flashed, if it was correct.. then try to do a fresh new flash of the ROM:
1- Make sure you're on a safe kernel .. if not, please flash a safe kernel (I prefer Abyss GB Kernel)
2- flash the file in the attachments
3- flash your ROM file
my xt890 lcd screen and digitizer were broken so i changed them and the phone was working fine for a week, i then wanted to update to kitkat through oem update; everytime i tried it would give me error . i then read that since i unlocked bootloader and rooted my phone and installed cwm recovery i couldnt do an oem update and i had to do a factory reset in order to update through oem, so i did just that ; after the phone finished factory reset and booted i proceeded with oem update while the phone was charging, everything was going fine the file was downloading, i went to the bathroom and came back the display was black, but touch screen was working fine...through more searching i read that this could be from the update, and i should do another reset... since i couldnt see anything even recovery menu. i downloaded moborobo so i can see my screen on pc and proceeded to factory reset ... now i cant even see through moborobo and im stuck. i think im stuck in recovery screen, but no way to be sure , hence i cant get usb debug.Please help.
I just got and m8 from Cl, it was cheap and I was told the phone had a software issues so I took the plunge.
The phone seems normal, its pack o apps and you can play with it, then I decided to do a factory restore, but it failed (after the reboot it goes to a error screen showing a phone with and exclamation mark)
I tried the same from hboot, same result..
Tried to unlock bootloader, it appears to work but after boot the phone I still the same (loked and with all the user info intact )
Tried to erase the user accounts, it works, I can do a new setup of the Google account, but after restart the phone goes back to the initial state (user accounts are back)
I am not sure what's going on, but it looks like if the memory was protected and after every reboot it goes back to the original state.
Any suggestions of what to do? I am starting to see of there is any way to get warranty thru htc,
Thanks in advance.
The phone is in 4.4.2, can't take updated (it reboots itself on the process)
The phone with the exclamation point indicates the stock Android system recovery is installed. You could try and install TWRP recovery, at which time you could install a custom ROM. My only other thought is to run the RUU for the latest system update. If that doesn't straighten out your issues, something else is going on. Hit the link below and follow the instructions for the manual system update. This is the non-HK RUU. If you need the RUU for the HK version I can post it, also.
http://www.htc.com/us/support/htc-one-m8-sprint/news/
Thanks, I tried to install twrp but it fails, the bootloader is still locked and won't unlock, is there a way to install twrp without unlocking bootloader?
Will give it a try with the RUU, when tried to update thru fastboot it fails, it starts to do all the file checks and it just send you to the "press the power button message" , but no update was perform.
You might give this a try to get your bootloader unlocked and TWRP installed. There is no way around it. You have to unlock the bootloader first before you install TWRP.
http://forum.xda-developers.com/showthread.php?t=2727900
Thanks a lot for the help, nothing has work so far, the phone keeps having random reboots and every time it comes back its like it load an old backup, havent been able to do a firmwware upgrade (from android over wifi, fastboot, or windowsPC).
Is there an utility to test hardware? (possibly memory)
thanks
At the end I contacted HTC support and after some test I was told my phone was still under warranty and I got and RMA (great service)....
Thanks a lot for the help...
Hello,
I did a reboot and now I can't use my phone anymore. I see the Boot animation but after the Boot up, the screen just turns black. I receive notifications and active display is working, also I can start my camera with the twist but I can't take picture because the touchscreen does not respond. On active display or the power off pop up, the touchscreen is working. So I did a cache partition wipe but this hasn't fixed my problem. The strange thing is that after a couple of frustrated reboots, the Boot animation changed to the old animation with the spinning world. I want to reset the phone via recovery but first I need to backup my data. I have very important Data on my phone like whatsapp log or Photos and videos.. I can't connect my phone to the computer because I have a pin... How I can Backup my data and what caused the black screen?
If your bootloader is unlocked you can flash TWRP. TWRP has the ability to decrypt userdata if you have the password. I don't know if it can decrypt the moto x or not, because TWRP only officially support ASOP type encryption, if motorola uses a different technique for encryption it will say the password is wrong. If it works you can browse and backup files from TWRP recovery.
If it says the password is wrong or you don't have the bootloader unlocked, then you are SOL and have lost everything.
In either case doing a factory reset will hopefully fix your issue.
Sent from my XT1095
So I did a factory reset now. But I stuck in Bootloop, i just see the M logo. How I can fix it? And no, my Moto X is stock like out of the Box.
rupro327 said:
So I did a factory reset now. But I stuck in Bootloop, i just see the M logo. How I can fix it? And no, my Moto X is stock like out of the Box.
Click to expand...
Click to collapse
After the factory reset bootup takes longer than normal, how long did you wait?
If that is not the case, what model moto x do you have? For example mine is xt1095. Also what version of android do you have? 5.0, 4.4.4, 5.0.2, 5.1, etc?
Sent from my XT1095
same issue today
also have the same issue, black screen after reboot. moto voice, active display/notifications are responsive, camera too when twisting the phone. moto voice says "unlock your phone to continue" but i currently don't have any screen locks or anything, just swipe. i have a pure edition running on 5.1. Skeptical about a reset since the phone is still responsive.. tried looking for other fixes, but looks like this issue is just coming up today...
This exact same thing happened to me. Updated to 5.1 about a week ago via the OTA. Wiping cache did nothing. Diagnosing it as a software issue, I attempted to sideload the official 5.1 OTA that's posted elsewhere in the forums. It came back as installation aborted, so I gave up on any hope of keeping my data and did a factory reset. Now all it does is bootloop, sometimes settling on the prone android no command screen for a little while. I can boot into recovery and the bootloader, but thats it. Really hoping someone can come up with a solution. XT1096.
AGISCI said:
After the factory reset bootup takes longer than normal, how long did you wait?
If that is not the case, what model moto x do you have? For example mine is xt1095. Also what version of android do you have? 5.0, 4.4.4, 5.0.2, 5.1, etc?
Sent from my XT1095
Click to expand...
Click to collapse
I've waited about 30 minutes, in this time my phone just bootet into the recovery by his self. I've contacted Motorola and I'll send my device to repair.
It's a xt1092 with 5.1 RETDE.
I personally think that this issue is caused by the Boot animation update.
swankylaxplayer said:
This exact same thing happened to me. Updated to 5.1 about a week ago via the OTA. Wiping cache did nothing. Diagnosing it as a software issue, I attempted to sideload the official 5.1 OTA that's posted elsewhere in the forums. It came back as installation aborted, so I gave up on any hope of keeping my data and did a factory reset. Now all it does is bootloop, sometimes settling on the prone android no command screen for a little while. I can boot into recovery and the bootloader, but thats it. Really hoping someone can come up with a solution. XT1096.
Click to expand...
Click to collapse
Flash the stock 5.1 logo, kernel, system, modem, baseband and recovery for the XT1096 - the full image files are available.
JulesJam said:
Flash the stock 5.1 logo, kernel, system, modem, baseband and recovery for the XT1096 - the full image files are available.
Click to expand...
Click to collapse
Thank you! I don't know how I missed that! Back in business now.
nrsmsn said:
also have the same issue, black screen after reboot. moto voice, active display/notifications are responsive, camera too when twisting the phone. moto voice says "unlock your phone to continue" but i currently don't have any screen locks or anything, just swipe. i have a pure edition running on 5.1. Skeptical about a reset since the phone is still responsive.. tried looking for other fixes, but looks like this issue is just coming up today...
Click to expand...
Click to collapse
I have the exact same problem. Any fix?
Edit: Can't get adb to recognize phone. Phone is rooted.
kunal_07 said:
I have the exact same problem. Any fix?
Edit: Can't get adb to recognize phone. Phone is rooted.
Click to expand...
Click to collapse
Have you tried reflashing the system image from the bootloader?
is that possible without adb? If so, can you tell me how?
kunal_07 said:
is that possible without adb? If so, can you tell me how?
Click to expand...
Click to collapse
You still do everything through terminal. You have to cd to your folder that has adb and fastboot enclosed, usually platform-tools. Instead of starting each command with "adb", you'll start with "fastboot" and you'll be flashing these while your phone is at the fastboot screen.
The full image files are in the forums, and all the commands you'll need, in order, are posted in this thread earlier
I have found that some time the fastboot from Moto wouldn't recognize the phone. I, then, use the mfastboot-v2 found somewhere around this forum works great.
Me too faced this problem few days back. Only option left to do was factory reset.
Read below just to go through of what i faced:
( I had gone through bunch of articles for restoring my data but i had a pin lock because of which while connecting to pc it couldnt detect phone.
Other things i tried includes flashing lockscreen bypass zip via stock recovery. There i faced signature verification failed error because i had done it through stock recovery where it doent let u toggle signature verification on/off as in CWM. )
And for those who wants their data back , i found many articles of data recovery after factory reset. But it needed your device to be rooted. All you have to do is after factory reset dont make use of phone and after rooting you can recover your phone by software as EASEUS android recovey, Dr fone android recovery. Thats all .
I am too facing this issue as of last night,, I have the verizon version (complete stock, no root, locked bootloader) and I am not sure how to go about fixing this without losing all my data.. I tried wiping cache but it did nothing.. Can anyone provide some kind of troubleshoot guide please? It would be much appreciated.
A friend of mine is also having the same issue.
I tried the 5.0 image and it won't flash.
I'm locked and without root. Is it even possible to flash even the factory images? (And yes, I've tried to go to the Customer Portal for the Moto X and that isn't giving me anything)
Edit: Finally got it to flash the stock image. Didn't help. Factory reset fixed things.
Note: I had this problem and was able to fix it through a factory reset, but I had to do it through minimal adb and fastboot. The bootloader factory reset option didn't work.
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Hi guys.
I have a moto X 1058 which I bought to someone about 3 months ago, it's an used phone so I can't rely on warranty.
I received the phone with Android 5.0, no root, bootloader locked, perfect conditions.
I installed Android 5.1 through an OTA update. Soon after the update, the phone began to boot suddenly every now and then with no apparent reason. Because of this I decided to downgrade to Kitkat 4.4.4 (The rom I downloaded is called: RETAIL-BR_4.4.4_KXA21.12-L1.26_52_cid12_CFC_1FF) (I am from Colombia and the firmware of the phone is from Brazil). I used RSD lite, unlocked the bootloader, USB debug, etc. However the installing took way too long so I booted the phone while it was still installing (If i didn't do this, the installing would have probably taken 8 hours or so, because the system.img file was too big to download to the phone which is why i guess it took RSD so long). Anyways, I don't know why this happened, I just decided to boot it and see what happened. It went in a boot loop. I no longer have access to the bootloader screen. After two boots I can press POWER+VOLUME UP to get access to the screen "Android system recovery". Where the only options are:
reboot system now (takes me to the boot loop again)
apply update from sdcard (does nothing really)
aply update from ADB (My pc won't recognize my device anymore, RSD litle doesn't recognize my device either, I tried with mfastboot manually but it says "waiting for device" and does nothing)
wipe data/factory reset (tried this option as well, but nothing)
wipe cache partition (nope).
What can I do? I think this means my phone is soft bricked. How can I fix this? How can I get the bootloader screen back? I can't even turn off my phone, it's stuck in this bootloop. The only thing i can do is to stay in the system recovery screen, but i don't know what to do next. I don't handle Android systems at all, everything I did was based on youtube tutorials, so I'm a little slow to understand the basic concepts. Can someone explain me?
Thank you very much.
You don't downgrade Motorola phones!
Sent from my iPad using Tapatalk
Is your device fixed now?
mlspot said:
Hi guys.
I have a moto X 1058 which I bought to someone about 3 months ago, it's an used phone so I can't rely on warranty.
I received the phone with Android 5.0, no root, bootloader locked, perfect conditions.
I installed Android 5.1 through an OTA update. Soon after the update, the phone began to boot suddenly every now and then with no apparent reason. Because of this I decided to downgrade to Kitkat 4.4.4 (The rom I downloaded is called: RETAIL-BR_4.4.4_KXA21.12-L1.26_52_cid12_CFC_1FF) (I am from Colombia and the firmware of the phone is from Brazil). I used RSD lite, unlocked the bootloader, USB debug, etc. However the installing took way too long so I booted the phone while it was still installing (If i didn't do this, the installing would have probably taken 8 hours or so, because the system.img file was too big to download to the phone which is why i guess it took RSD so long). Anyways, I don't know why this happened, I just decided to boot it and see what happened. It went in a boot loop. I no longer have access to the bootloader screen. After two boots I can press POWER+VOLUME UP to get access to the screen "Android system recovery". Where the only options are:
reboot system now (takes me to the boot loop again)
apply update from sdcard (does nothing really)
aply update from ADB (My pc won't recognize my device anymore, RSD litle doesn't recognize my device either, I tried with mfastboot manually but it says "waiting for device" and does nothing)
wipe data/factory reset (tried this option as well, but nothing)
wipe cache partition (nope).
What can I do? I think this means my phone is soft bricked. How can I fix this? How can I get the bootloader screen back? I can't even turn off my phone, it's stuck in this bootloop. The only thing i can do is to stay in the system recovery screen, but i don't know what to do next. I don't handle Android systems at all, everything I did was based on youtube tutorials, so I'm a little slow to understand the basic concepts. Can someone explain me?
Thank you very much.
Click to expand...
Click to collapse
Hi all,
Hope someone is able to help, I have an Mi5 Pro and simply wanted to do a factory reset of the stock MiUi. My phone is global rom version completely stock.
I simply backed everything up, then went into settings --> about --> factory reset
After the phone seemed to do the reset it came back with a screen with the image of a phone and a cable asking to be plugged in.
So I installed the Mi PC software and the phone drivers, restarted the PC and plugged the phone in.
It recognises that it's been plugged in and the PC software starts to 'look for updates' then I get the error "Reading Device Information Failed"
I've tried to get into Fastboot but every time I do, the phone wont go past the Fastboot logo screen with the white creature repairing the android.
All I wanted was to do a stock factory reset.
Thanks in advance for any information.
Cheers,
Matt
The "screen with the image of a phone and a cable asking to be plugged in" comes when you try to boot into recovery. Because the bootloader is locked it won't allow to reboot in recovery and will show this screen.
I'll suggest, download the latest MIUI rom from en.miui.com and flash through fastboot.
I have a LG straight talk phone an after I factory reset it ask for a pin /password to decrypt
IMEI: 356810-06-202592-1
I'm a having a similar issue, when I try to factory reset my Mi5 vía Settings, it suddenly turns off and when I get it to turn on (because it's difficult, I don't know exactly how I did it) nothing was erased.
Here is my reply on another thread
https://forum.xda-developers.com/showpost.php?p=70473798&postcount=2