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Help! Unlocked Tilt Problems
i recently purchased a tilt online and it is brand new everything is fine with the phone but i unlocked the phone because my company switched from att to tmobile, so before i unlocked the phone my att 3g sim card worked fine with the phone, wifi worked fine 3g icon came up in network bubble at the top taskbar...but after i unlocked the phone and placed the tmobile sim card in the tilt, no Edge or gpsr icon shows up at the top next to the signal strength icon and when i click on wifi and go online everything works fine but after i go back to commanager to turn off the wifi....the wifi icon doesnnt go away from the top taskbar..its just shows the no signal wifi icon when the wifi is off. So then i took the tmobile sim card out and placed the cingular sim back in the phone and when i click on the wifi button and then press it again in commanager to turn wifi off the icon, it goes away like normal....so is there something wrong with my tmobile sim card? which is why its not showing any edge or gprs icons for some reason? even though i dont have a data plan i should see when i am in an edge area...what is annoying me the most is when i place this tmobile sim in the tilt, the wifi icon wont go away when the wifi is being turned off in wireless manager. PLz help this is very strange and i cant seem to find out how to gain these icons and lose the wifi icon when wifi isnt on.
wow are u serious nobody has had prblems with the wifi icon not going away or any other icons not going away when there not supposed to be turned on? ..this is a huge forum i know i can find someone to help me figure out why this tmmobile sim card is doing this to my phone and not allowing the wifi icon to go away from the top task bar when i go into comm manager and press the wifi off button it doesnt work...the wifi radio itself turns off and theres no data being sent to the phone from the wireless router but the icon stays on the phone and the only way to get rid of the icon is to go in comm manager and press the phone button to turn of all connections to my phone. This problem only occurs with my current tmobile sim card which is being used in an ATT 8925 unlocked tilt PLZ somebody help me get rid of this problem
moegdaog said:
wow are u serious nobody has had prblems with the wifi icon not going away or any other icons not going away when there not supposed to be turned on? ..this is a huge forum i know i can find someone to help me figure out why this tmmobile sim card is doing this to my phone and not allowing the wifi icon to go away from the top task bar when i go into comm manager and press the wifi off button it doesnt work...the wifi radio itself turns off and theres no data being sent to the phone from the wireless router but the icon stays on the phone and the only way to get rid of the icon is to go in comm manager and press the phone button to turn of all connections to my phone. This problem only occurs with my current tmobile sim card which is being used in an ATT 8925 unlocked tilt PLZ somebody help me get rid of this problem
Click to expand...
Click to collapse
I am not one to help because I am also a noob and your issues are not ones I have seen. BUT - let me give you what help I can:
Recommendations -
1. use punctuation.
2. use concrete sentences
3. specifically tell what you did and enumerate each problem separately
4. indicate what ROM you are using
5. indicate what changes you made to your phone AFTER you went to the TMOBILE card
Now - here are some guesses -
1. you had an AT&T phone with AT&T connection strings - and you think that unlocking the phone and simply putting in a TMOBILE card will make the phone work?
My guess is that you are going to have to change some data connection strings at least? AT&T is not going to allow you to use media net to surf the internet with no contract using a TMobile card.
Remember - you are asking people to use their spare time to help you fix YOUR screwup. Make it easy for them to read and help you.
Bill
ok so i have a brand new ATT tilt regular htc/att rom no flash upgrades nothing. So i had to unlock the phone to use it with my tmobile service. After i unlocked the phone and placed this tmobile sim in the phone something strange with the wifi happens, when i turn on the wifi the icon comes up like normal on the top taskbar, and when i turn the wifi off after use the icon doesnt go away....this is strange and never happened when i had my old cingular sim in the phone...is there any way to fix the icon and make it go away? or am i going to have to turn off all services in the commmanager by pressin the phone button to take the icon away whenever i use wifi. HAs anyone unlocked there phone and had these strange problems happen before with a TMOBILE SIM CARD?
moegdaog said:
ok so i have a brand new ATT tilt regular htc/att rom no flash upgrades nothing. So i had to unlock the phone to use it with my tmobile service. After i unlocked the phone and placed this tmobile sim in the phone something strange with the wifi happens, when i turn on the wifi the icon comes up like normal on the top taskbar, and when i turn the wifi off after use the icon doesnt go away....this is strange and never happened when i had my old cingular sim in the phone...is there any way to fix the icon and make it go away? or am i going to have to turn off all services in the commmanager by pressin the phone button to take the icon away whenever i use wifi. HAs anyone unlocked there phone and had these strange problems happen before with a TMOBILE SIM CARD?
Click to expand...
Click to collapse
You should not start more than one thread asking for help - you not only will not get helped - you will need an asbestos suit...
Here is your other thread:
http://forum.xda-developers.com/showthread.php?t=396565
BTW: you are still not using puctuation to its best use and carriage returns to make your questions identifiable and easy to read.
Duplicate / redundant threads merged.
If you want us to help you, please take the time to use punctuation.
Thanks!
whk said:
I am not one to help because I am also a noob and your issues are not ones I have seen. BUT - let me give you what help I can:
Recommendations -
1. use punctuation.
2. use concrete sentences
3. specifically tell what you did and enumerate each problem separately
4. indicate what ROM you are using
5. indicate what changes you made to your phone AFTER you went to the TMOBILE card
Now - here are some guesses -
1. you had an AT&T phone with AT&T connection strings - and you think that unlocking the phone and simply putting in a TMOBILE card will make the phone work?
My guess is that you are going to have to change some data connection strings at least? AT&T is not going to allow you to use media net to surf the internet with no contract using a TMobile card.
Remember - you are asking people to use their spare time to help you fix YOUR screwup. Make it easy for them to read and help you.
Bill
Click to expand...
Click to collapse
Very well said...
moegdaog:
run this cab file on your phone and after doing a Soft Reset, go to Start>Settings>Connections>Connection Setup and choose T-Mobile from the list if the program doesnt run on its own.
Thanks to Dutty for putting this together for us to share with the ones not familiar with it.
that didnt work...all it did was add tmobile data to my connections. My wifi icon still doesnt go away from top taskbar when i turn wifi off. Since i unlocked this att phone an im using a tmobile sim card, do u think i should install the official tmobile windows mobile 6 for HTC phones? seems that this tmobile sim card is the culperate of making this wifi error, because when i take this sim out and place an old cingular sim in the phone it doesnt do this error. Wifi turns off when its suppose to and no icons hang around. If anybody has ever heard of this problem plz help...i dont want to go to the last resort of switching to WM 6.1 right now or something i like WM6
moegdaog said:
that didnt work...all it did was add tmobile data to my connections. My wifi icon still doesnt go away from top taskbar when i turn wifi off. Since i unlocked this att phone an im using a tmobile sim card, do u think i should install the official tmobile windows mobile 6 for HTC phones? seems that this tmobile sim card is the culperate of making this wifi error, because when i take this sim out and place an old cingular sim in the phone it doesnt do this error. Wifi turns off when its suppose to and no icons hang around. If anybody has ever heard of this problem plz help...i dont want to go to the last resort of switching to WM 6.1 right now or something i like WM6
Click to expand...
Click to collapse
I will bet that you are not going to get help -
1. you use run on sentences that are VERY difficult to read
2. you do not specifically state your problem or goal
3. you state "that did not work" you do not QUOTE what you were trying so no one knows what THAT is (although I am suspecting that you ran the suggested cab file)
You need to:
1. use EXPLICIT SHORT sentences
2. engage the CARRIAGE RETURN KEY
3. enumerate your issues
4. tell us what you want to happen - we CANNOT guess what you have hosed up
5. Not an expert - so you will need someone else to tell you that this is true - but each company "brands the device and makes it so that the phone works with their system. If you are leaving AT&T and going with TMOBILE I suspect that you MAY need to flash to a ROM that works specifically with TMOBILE BUT
SPECIFICALLY STATE what you want - for example:
I have an HTC TILT - it was an AT&T phone and I want it to work on TMOBILE -
Currently - nothing works on the phone and here is what i have done.....
or
Currently everything works on the phone EXCEPT...
Just my opinion and I am going to quit responding to your message (which you may actually appreciate) as it is obvious that they have no effect.
Bill
dood whk im not in english class....im on an online forum trying to get help to fix my phone..get a clue or get a life cuz obviously u have nothing better to do but tell people to use punctuation when im obviously not worried about how i type in a freakin forum u jerkoff...and for have this thread up for a week and getting limited help on what i ACTUALLY NEED HELP ON MY ATT TILT AND WHY A TMOBILE SIM MAKES MY WIFI ICON NOT GO AWAY WHEN IM DONE WITH WIFI AND TRY TO TURN IT OFF..THE DATA STOPS BUT THE ICON DOESNT GO AWAY FROM THE TOP OF MY PHONE...IT JUST STOPS SEARCHING FOR SERVICE WHEN I PRESS THE WIFI OFF BUTTON...there, so i guess i need to use a new rom and flash a radio or wutever that is....that conection setup cab only put tmobile data in my conections. It did nothing to switch att defaults in the phone to tmobile, thnx anywayz guy who gave me that app....if anyone has had these issues with tmobile sims plz respond and not reply with english lessons
well no one is goin to read that type of garbage if its just one bigass blurb of words together...i'm with whk...and caps doesnt help either...maybe thats why no one wants to help u...and if u cant be bothered about the way u type...we cant be bothered to give u assistance ...just a headsup
well i solvd the problem myself by changing radios...thats all sommebody had to say..some of you arre a buncha idiots like whk....i didnt post this thread to get grammer lessons, i posted to get some damn help you morons so if u wana tell people how to type go to a fckin word proccessing forum u flamers
Good luck here in the forums, if you can't manage to follow something as basic as proper grammar and spelling, no one will bother reading what you have to say.
I for one, read MAYBE the first sentence in your posts apart from the last, and I'm certain I'm not alone.
and FYI, a better attitude will get you along ways here if you intend to stay. Your current attitude could likely result in a ban, and that causes issues when you need help.
dood....
You really need to read the links in my signature BEFORE you waste any more time on this forum.
I seriously suspect this is not the place for you as we actually expect you to have 3rd grade or better communications skills. Several members have attempted to help you but you don't seem to grasp simple concepts.
Thread closed as it is pointless. I would suggest you spend some time reading the forums if you really want to solve YOUR problems. The answers you seek can be found using search (and better language skills).
Thread closed due to rudeness!
moegdaog - consider this an official warning!
Please use polite language or you will be banned.
And in the future consider this simple fact:
No one can see your device so if you don't do your best to describe the problem no one can help you.
Also big chunks of continues text are hard to read and most people just give up.
Try to break up you posts in the future.
Sometimes people call me and get a message saying my phone is off or out of service. But when I look at it, it often shows 4 bars of service..
When I call someone, the problem disappears temporarily, and I start receiving calls again (and I receive all the SMS's I was supposed to get at once), only to appear again later for no reason (a soft reset also solves it). It's not related to location, it also happens when I spend the day at home (where I get a strong signal).
I don't think it's a operator problem either, since my operator is known for it's good services, and other people who use "normal" phones never had such a problem.
I tried 3 different ROMs (dutty's hybrid, Hyperdragon and AthineOS) and 3 different radios (dutty's radio (1.65 something), hyperdragon's (1.70 something), and eMo radio). Right now I'm using AthineOS with hyperdragon III's radio, and almost no programs installed..
This problem happens both in 3G and EDGE mode.
Anything I can do about it?
Send it in for repair?
Seems you tried all you could...
Don't think I can send it for repair, since it's an AT&T Tilt and I'm not even in the US..
Guess I'm outta luck then
Anyone else have any ideas?
have you tried the sim in another handset, sounds like a network problem to me.
3G Network
Are you using 3G Network?
Sometime I use 3G band and even It show good signal I loose phone calls.
I changed to GSM and no phone calls loose.
This happens in São Paulo/Brazil but...
EDIT: Sorry. Now I saw that you reported this problem also using GSM band.
Thanks.
I am not sure if you're using your US SIM card in a foreign country?
Maybe you just forgot to enable INTERNATIONAL ROAMING before you left ... ?
I'm having the same problem
I seem to have started with the same problem about a week ago. A couple people complained that they called me but it rang twice and went to voicemail - My phone never rang. However, after I made a call (or apparently did something to "wakeup" the phone), I would get the voicemail notification (2 hours later).
I tried reseating the SIM card, but then it went to "SIM Card Missing". I did a hard reset, but that didn't help. I took it back to AT&T and they replaced the SIM Card. That seemed to work again, and certainly would have been a convenient fix (bad SIM card - too easy). So I've just spent all weekend reloading all the apps, but now it's happening again!!
The symptoms are; After I reboot the device, I can receive one or two calls, then it doesn't ring anymore (the caller hears 2 rings then it goes to voicemail). If I cycle the Phone radio button in the Comm Manager, or cycle power, it comes back to life for 1 call, then craps out again.
I'm just using the standard AT&T ROM (without the Bloatware after this past reset) and the standard/default radio version 1.27.12.11
The only thing that I have noticed that seems different lately is that the "Comm Manager" task is always running when I look at the running programs (which I don't think it used to) I had also recently installed Garmin XT.
The device is of course 1 yr + 2 weeks (so I assume just out of warranty)
Any help would be greatly appreciated!!!
Hmmm,
what I would try, is, to just make a hard reset, load only my contacts to the phone and run it for a while to monitor its "Incalling" behavior. If everything seems to be fine, I would go ahead and start installing an application, then monitor my device again for a while, if everything is fine I will go ahead install the next application ... and so on. That is just to make sure that no 3rd party application causes this problems.
BTW:
I don't think that GARMIN causes this problem. I used to run Garmin on my HTC too (v5.0) until I came accross SYGIC McGuider (which works much better and card scrolling is much smoother than Garmin).
Well,
to come back to the point: if you get the same problems without loading any 3rd party application on your device, then I would recommend trying another ROM (best advice: go with the HTC stock ROM). If it also happens with the other ROM then it might be hardware related and difficult to fix.
Thanks - I knew that's what I should do, I just didn't want to do it after having spent all weekend reloading and configuring it. I thought I had read somewhere about Garmin having to have the phone radio on to work, so I was hoping there was a setting somewhere that I was missing that was powering the radio down. But..... I suppose it's time to go back to common sense and just do the reset
So far it seems to be working now. I'll give it a few days with just the basics and then start reloading one at a time.
Thanks for the quick response!
Spoke too soon
looks like I spoke too soon, it's doing it again - seems like it was fine for about 3 hours, but now .....
guess it's time to try my luck with AT&T - time to see how good their customer service is
bbaydiver said:
looks like I spoke too soon, it's doing it again - seems like it was fine for about 3 hours, but now .....
guess it's time to try my luck with AT&T - time to see how good their customer service is
Click to expand...
Click to collapse
Well, I'm experiencig totally same stuff here. I don't know whats really going on. I've NEVER before had such or even simialr problem.
Ive installed stock HTC ROM. And its going again.
One question. Are you using Opera Mini maybe?
kristoff_sz said:
Well, I'm experiencig totally same stuff here. I don't know whats really going on. I've NEVER before had such or even simialr problem.
Ive installed stock HTC ROM. And its going again.
One question. Are you using Opera Mini maybe?
Click to expand...
Click to collapse
no, I was just using the default browser.
I've got nothing installed on it at this point so I'm guessing it's hardware related.
Over the last couple months I had been experiencing some strange battery drainage (not related to the GPS issues). I don't know if that was a symptom or not. It just seems like the radio is going to sleep somehow - it wakes up for a little while if I sync my email, cycle the radio via comm manager, or cycle the power.
Anyone know if there is a setting somewhere that controls that? (sure would be nice if it were that simple)
The AT&T store was basically useless, all they did was give me the phone number for the warranty department (but since I'm 2 weeks past warranty, he doesn't think they'll help me), and of course offer to upgrade me to the Fuze for $375 - no thanks!
I've had the same issue (I think). I too think that it seems to happen when I have a 3G data connection active and moving back to GPRS (non 3G) seems to make it better....
I'm on a standard UK ROM and using BTMobile as a provider.
I was driving down the motorway the other day and overtook a friend. He rang me and went straight to voicemail. I then got a text to say that I had a voicemail and rang him back.
I was running TomTom Traffic at the time so would have had a data session enabled....
I think its something to do with the data session sometimes not letting a call through but can't put my finger on anything and certainly can't find an option to change any settings...
Also, even at home, I'm constantly picking up my phone to see that it "has no signal" and the exclamation mark is displayed - so calls aren't coming through - but it then connects and shows a three-bar strength signal. Don't understand why it keeps dropping out, but I get a 3G connection at the front of my house and an ordinary G connection at the back and I think that it sometimes to stay connected to the 3G connection for data even when the phone signal is very poor and it would be better dropping that and connecting at "old" GPRS speed...
Same on the train on the west coast main line out of London. I think having the 3G turned on causes the phone signal to drop out completely more than when 3G is turned off, as the phone tries to hang on to the signal of a 3G cell and doesn't successfully switch over to the next "non 3G" cell whilst in a call.
have you tried a new radio such as NIKI's?
well, AT&T warranty was even less than useless. Home phone, Internet, and Wireless all through AT&T and the best they can do is "see if they could get me a deal on a new phone" or refer me to HTC technical support. Nice customer service AT&T!!!
HTC technical support was actually trying to be helpful, once she found out I already did a hard reset, she referred me to their warranty group. They looked up the S/N and it's still under their warranty (I guess theirs is 15 months after manufacture date). Now the only problem is I have to send it in to them to see if it's covered under warranty, and of course be willing to go without my phone for 2 weeks (and pay them a yet to be determined amount if they decide it's not under warranty).
I'd like to try a different radio, but looks like there's too much for me to read up on - I need to get the device fixed, I've already lost too much time with it being messed up and me screwing with it.
Update
so this morning I was ready to throw in the towel and send the device back to HTC. At least they were willing to help me out, unlike AT&T.
I get to work, and of course the phone seems to be working (which isn't unusual, it works for a little while then craps out). Come lunch time, it's still working (now this is unusual, it must be a fluke, I'll give a couple more hours before I package it up). 4:00 and it's still working! Now I'm starting to wonder if it's got to do with the cell towers near my house (and the AT&T store since it did it for them too).
I email my buddy who lives about 1/2 mile away and also has a Tilt just to see if he's had any similar problems. He calls me back laughing. There's 5 People in his office with the exact same problem (and not all Tilts either).
So to make a short story long....... it appears to be a problem with AT&T, NOT the device (but Thank You very much AT&T for the incredible customer care you demonstrated and for trying to screw me into buying new devices for outrageous prices)
So at this point, I'm not sure if it's that AT&T has fixed the issue across the board, or if it was the "Resync the routing" that the online chat person tried last night that finally propagated across the network (I assume so that AT&T can find my phone in order to route the calls to me).
I guess we'll see if it does the same thing when I get back closer to home tonight, but I'm relieved that it appears to be fixed.
Thanks everyone for the suggestions! Now I have a little more time to read about how I can screw up my phone on my own schedule - all the practice of resetting it and reinstalling everything, and seeing how much faster it is has inspired me
Hi bbaydiver
Did Att fix your problem? I had same issue with my tilt 8925. I tried all the orginal Att rom "same problem". After couple minute, I can't receive and make call. thanks
kwong1998 said:
Hi bbaydiver
Did Att fix your problem? I had same issue with my tilt 8925. I tried all the orginal Att rom "same problem". After couple minute, I can't receive and make call. thanks
Click to expand...
Click to collapse
Have you tied asking AT$T for a new sim card ? They do wear out you know.
denco7 said:
Have you tied asking AT$T for a new sim card ? They do wear out you know.
Click to expand...
Click to collapse
I didn't tried asking AT&T for a new sim card. but I will call them to change the sim card. Does anybody know how to disable the 3G function?
Just a "me too..."
Hello everyone. I just wanted to report that I'm having the same issues...they started about a week or so ago.
I've had my AT&T Tilt for about 8 months now (it's a warranty replacement for my first tilt, bought in July...so of course, I'm out of warranty). I recently had problems receiving calls, and then I started being unable to make calls, even though my phone shows a decent signal...anywhere from 4 bars to 2 bars. When dialing, it'll say "Dialing..." for a few seconds...and then it clicks off. A soft reset will fix things temporarily, but that's it.
I'm running the stock AT&T ROM (I'll check the version number if someone thinks it'll help), and I've tried doing a hard reset AND replacing the SIM card. Same effect.
Someone please let me know if they resolved this problem. AT&T offered me an HTC Fuze...but I'm extremely wary of other phones by this manufacturer. I'm very, VERY tired of phones crapping out on me after having just spend a couple of hundred bucks on them. At this point, I'm just looking for something reliable. If someone else here has had problems with the Fuze, please let me know...not to start any fights around here, but I'm actually thinking about going with the iPhone.
Thanks.
Hi!
After weeks of flawless function my Xperia can not find my carriers phone network.
I have updated the phone to the new ROM but that does not help.
The phone finds the SIM card and asks for the code.
Strangly it can connect to internet through my carrier (Tele2).
But I can not get a connection to the phone network and make a normal phone call.
Is something wrong with the phone?
NO, cause with another carrier (Telenor) everything works pefect.
Then obviously something is wrong with my carrier (Tele2) or the SIM-card.
NO, cause when I put my Tele2 SIM-card in another device (Ipaq 6515) it works perfect.
The Ipaq is not a 3G-phone. Can that have anything to do with it?
I'm getting lost here, all help is appreciated.
(ORIGINAL MESSAGE
Hi!
After weeks of flawless function my Xperia has started to lose it's phone network.
I notice it after I wake my phone up from stand by mode.
It doesn't help to turn the phone option off and on in Comm manager, but it has sometimes helped turning flight mode on and off.
Other times I had to restart the phone.
This happens a couple of times every day, after long times of not using the phone. I have not been able to trigger this problem, so I don't know what causes it or exactly when it happens.
Strangly it can connect to HDSPA while it has lost the phone network.
I have also experienced som freezes when I'm flipping between the panels to much.
All help is appreciated, thanks.
It would be helpful if you could give us more information.
What ROM are you using
Which carrier you have
etc.
mo.ammi said:
It would be helpful if you could give us more information.
What ROM are you using
Which carrier you have
etc.
Click to expand...
Click to collapse
I'm using:
ROM 1.02.936.3
Radioversion 1.06.25.29
The carrier is Swedish Tele2.
In Sweden we have GSM-900 and GSM-1800.
Tele2 also provide me with UMTS and HSDPA.
Today the problem became worse.
Even after repeated soft restarts it refused to find the phone network.
Then I change SIM-card to another carrier and it found the network.
I also tried the SIM-card that's giving me problems in another device. Works fine.
So both SIM-cards works. I'm now gonna go with the new carrier during the day to see if the problem come back.
If anyone have any ideas, please help.
krion said:
Today the problem became worse.
Even after repeated soft restarts it refused to find the phone network.
Then I change SIM-card to another carrier and it found the network.
I also tried the SIM-card that's giving me problems in another device. Works fine.
So both SIM-cards works. I'm now gonna go with the new carrier during the day to see if the problem come back.
If anyone have any ideas, please help.
Click to expand...
Click to collapse
All I can say that Xperia sometimes looks for the signal a bit longer it should IMO,
but I also know that carriers have many many problems usually and they're also often responsible for signal drops in some places too.
I know that 'cos I was talking to my carrier many times about it and learned something about it...
have u tried hard resetting the phone or re-installing the software? ..
if u run the sony update software it will give u the option to re-install your phones software - not sure if that has the same effect as a hard reset ..
probably worth trying
Amanox said:
have u tried hard resetting the phone or re-installing the software? ..
if u run the sony update software it will give u the option to re-install your phones software - not sure if that has the same effect as a hard reset ..
probably worth trying
Click to expand...
Click to collapse
Thanks for answering, I have now done a total reinstall and updated the phone to the newest R2... ROM.
The problem remains.
The phone finds the SIM card and asks for the code.
It can connect to internet through my carrier (Tele2).
But I can not get a connection to the phone network and make a normal phone call.
Is something wrong with the phone?
NO, cause with another carrier (Telenor) everything works pefect.
Then obviously something is wrong with my carrier (Tele2) or the SIM-card.
NO, cause when I put my Tele2 SIM-card in another device (Ipaq 6515) it works perfect.
I'm getting lost here, more ideas is appreciated. Tomorrow I will call Tele2 support.
Have you tried disabling 3G/HSDPA?
Chance that you have very poor 3G on your phone, whilst the IPAC is picking up ok 2G.
artesea said:
Have you tried disabling 3G/HSDPA?
Chance that you have very poor 3G on your phone, whilst the IPAC is picking up ok 2G.
Click to expand...
Click to collapse
Thanks for replying.
I disabled HSDPA/HSUPA in the advanced network menu. But it didn't help.
I also tried to choose GSM only in the phone seetings menue. But I could not even change the setting. Just got an error message about not being able to change the network (or something similar).
Is there any other setting that might be worth trying?
krion said:
Thanks for replying.
I disabled HSDPA/HSUPA in the advanced network menu. But it didn't help.
I also tried to choose GSM only in the phone seetings menue. But I could not even change the setting. Just got an error message about not being able to change the network (or something similar).
Is there any other setting that might be worth trying?
Click to expand...
Click to collapse
Having worked for several phone companies a few years at customer service I know what the procedure is.
-First thing they do is ask you to do a "crosstest", try your SIM in another phone and see if that works.
-You'll tell them that you did that and everything works fine when you use another phone.
-They'll automatically conclude that there's something wrong with your phone (correctly)
-They'll ask you if you could do a hard reset ( You did that too)
-Then maybe they'll try and reset the network (which almost never works)
Basically they'll have no other choice then for you to return it and have them look at the problem / replace your phone.
I don't think we here can help you with your problem
Good luck and keep us posted
Get a new SIM card. I've seen problems like this before, and an updated SIM card solved it.
The best way would be to test your SIM card in a similar phone, the ipaq not being close because it's not even 3G.
maedox said:
Get a new SIM card. I've seen problems like this before, and an updated SIM card solved it.
The best way would be to test your SIM card in a similar phone, the ipaq not being close because it's not even 3G.
Click to expand...
Click to collapse
I'm so confused right now.
Got my new sim card today, problem remains.
I call the carrier support and after they've looked the IMEI-number up they say that the phone is barred by an external operator. They won't tell me the reason and by what operator.
So I call the other carriers support and after they've done a IMEI-search they say that the phone is not locked in any way, by them or any other operator. After have been talking to Xperia support they come to the same conclusion. The phone is not locked but agree to that something is wrong, with phone or carriers, and they want me to try with a third carrier.
Final
I've handed in my phone to the seller and got another one back instead.
The end
Exact same problem
Howdy folks,
I have the exact same problem: My Xperia has worked fine for a month. Suddenly I can't register with Tele2 network (tried another Tele2 card as well that didn't work) for calling but have access to data channel so I can surf. Got told by the Tele2 support that my phone was fu**ed up. Got pissed off. Tried a sim for another provider (Telenor) that worked. Called the Tele2 support again. They noticed that I have an old (2g) sim, so they will send a new (3g) card to test if that fixes this mess. It should arrive late this week or early the next. Can't wait...
I'll keep you posted in this thread (or, if I should instead have made a new thread, a moderator may spank me and I will do better).
/Swedish Dave
Nope, new sim-card didn't fix it. But I have found at least one other xperia-user with this problem...
bad GSM signal
I have a X1
rom 1.03.931.10
radio 1.10.25.18
protocol version 52.56.25.29W
and since from the start I have bad GSM signal I have like 1-2 lines onli and it go up to 5line but onli from time to time (and then it drops again to 1-2line or none but If Itray to call is working or I get called but I can berly hear them bicose of the bad signal) on O2 network and in T-mobile is the same no mather wher I'm in town or outside of town; I'm in UK
is the phone damaged?? or...
sry for my bad english
My phone does the same thing
My x1 has had no problem with phone function or network. However, from the last week, the signal began to be lost sometimes, and the machine turned off automatically. and finally today, there is no signal at all.
MY SIM card works with other phones, so, I thought it might be software problem, and hard reseted with new rom. However, still no signal. It keeps looking. Does anyone have the same problem, and hopefully, solution?
I´m using my X1i with Tele2 as my service provider,but i don´t have any problems with signalstrength.. Works just fine..
speederTM said:
I have a X1
rom 1.03.931.10
radio 1.10.25.18
protocol version 52.56.25.29W
and since from the start I have bad GSM signal I have like 1-2 lines onli and it go up to 5line but onli from time to time (and then it drops again to 1-2line or none but If Itray to call is working or I get called but I can berly hear them bicose of the bad signal) on O2 network and in T-mobile is the same no mather wher I'm in town or outside of town; I'm in UK
is the phone damaged?? or...
sry for my bad english
Click to expand...
Click to collapse
I know I should've introdouced myself first, and that this is a strange first post, but:
HOLY SMOKES!!!
Xperia has FIVE reception bars????!!!!!
I always thought that 3 is the max value, since it only happened once that it went up to three bars, rest of the time it's maximum 2, usually 1.
I am also on Tele2 carrier, in Sweden that is, and since yesterday, I have no reception AT ALL.
Nothing.
Tried turning off 3G(or whatever it's called), nothing happens.
Tested with 3 other cards (one Tele2, one Telenor, one Telia) - all seem to be working okay. Except that the Tele2 one has slightly lower reception than the others.
Tested with 3 other phones as well - iPhone 3GS, Nokia 5800 Xpress Music, HTC Desire. All of them worked perfectly. Full coverage on that super-fast network thingy(the 3G symbol on iPhone).
Internet is just flowing on other phones - but Xperia is just falling behind in the most important section - reception.
Calls get dropped (2/3 of the calls), I must send same message at least 3 times in order to get it sent, Internet is crappy - if there's any at all.
Any kind of guidance is mostly appreciated.
P.S. A bit of those numbers which seem to be important:
Microsoft Windows MobileR 6.1 Professional
CE-OS 5.2.19608 (Build 19608.1.2.60)
ROM-version: 1.05.936.9
ROM-date: 04/19/09
Radioversion: 1.14.25.55
Protocol version: 1.0.11842.32680
Since all of you seem to have problems with one and the same carrier (Tele2) why don't you simply switch to another one? I once had a problem that was very alike the one described here and after several unsuccessful attempts of the carrier to fix it I simply switched to another one and all my problems were gone.
Hi Folks,
I hope you can help me with a data roaming issue I am seeing on my RAZR i. I have data roaming disabled in the options.
There seems to be a lag of some kind, where the RAZR i will not recognize a cell/operator switch while in standby/locked mode.
I can reproduce the error everytime - I have the phone locked and connected to my bluetooth handsfree in the car - it will show my home network operator. I cross the border and drive to a point where I know 100%, that I have lost home operator connectivity. The BT handsfree will show my home network operator - data will be sucked in the background, since the phone believes it is still booked in under my home country operator.
I helped myself by setting my contract to explicitly activate roaming everytime by sending an SMS message - I am getting the notification SMS everyday, that data roaming has to be enabled, and I am now trying to consume data in a foreign country....
As soon as I press the power button and wake the phone up, the network operator will immediately switch to the foreign countries operator and data roaming activity will cease...
I have tried this well over hours already as well, to leave it in standby state, to see if it will eventually recognize the operater switch, but even after 6hrs at my workplace (50km away from the border) it was still showing my home countries operator.
This has happened to me on ICS 4.0.4 as well as JB 4.1.2 - I thought the update might resolve it.
I am stock JB Retail EU, unrooted (thanks Moto) and locked BL.
Anyone else observing this or able to reproduce the fault? I have opened a ticket with Motorola but their first "repair" attempt was to flash the latest firmware again, which did of course not resolve the error....
thanks a million for your time reading this and maybe offering some insight on what might be causing the issue.
cheers, Stefan
Out of curiosity, is this your first Android phone? And also do you have data to show that other Android phones switch instantly when crossing the border?
(Not trying to be rude, just that the expectation on that behavior might not be feasible and it is not the Phone's or Motorola's fault, I have no idea at the moment)
Omar-Avelar said:
Out of curiosity, is this your first Android phone? And also do you have data to show that other Android phones switch instantly when crossing the border?
(Not trying to be rude, just that the expectation on that behavior might not be feasible and it is not the Phone's or Motorola's fault, I have no idea at the moment)
Click to expand...
Click to collapse
Appreciate the quick response Omar, and no worries I don't see your question as rude. This is indeed my first Android phone, however - I think a fundamental function like Data Roaming should work immediately when the event is about to occur, since it can inccur significant cost..
When it is switched off, I expect the phone to not download data when it is on a foreign network, so I assume it would be an easy thing to "program" polling cell-information again before I start the download, no?
StefanGA said:
Appreciate the quick response Omar, and no worries I don't see your question as rude. This is indeed my first Android phone, however - I think a fundamental function like Data Roaming should work immediately when the event is about to occur, since it can inccur significant cost..
When it is switched off, I expect the phone to not download data when it is on a foreign network, so I assume it would be an easy thing to "program" polling cell-information again before I start the download, no?
Click to expand...
Click to collapse
Need to block international roaming - I live near Canadian border
Since we do have that option to select "Home Only", see if that makes a difference. I think that might even block the phone calls too .. but try it as a first approach.
Omar-Avelar said:
Since we do have that option to select "Home Only", see if that makes a difference. I think that might even block the phone calls too .. but try it as a first approach.
Click to expand...
Click to collapse
I am not sure where to find the "Home Only" option.. I looked through the data and phone menu - where is it located? Maybe it is not available on the "Retail" phones?
StefanGA said:
I am not sure where to find the "Home Only" option.. I looked through the data and phone menu - where is it located? Maybe it is not available on the "Retail" phones?
Click to expand...
Click to collapse
Oops, I couldn't find it ... maybe it was there on ICS? But you can also try under Network Operators try unchecking "Choose automatically".
There's an option for data roaming under Mobile Network settings, just uncheck it if it's enabled...
nick7722 said:
There's an option for data roaming under Mobile Network settings, just uncheck it if it's enabled...
Click to expand...
Click to collapse
This is what I have unchecked from the very beginning, but the issue is, that the phone is not obeying that setting.. thus the thread...
@Omar-Avelar, I don't have my Razr currently to check your suggestion with the operater selection - Motorola had me send the phone in another time, "to fix it" - so apparently they are admitting there is an issue in the way it is behaving.. I wonder if anyone else has the issue or it is just my phone - which would mean hope in terms of an "easily repairable hardware defect"...
Omar-Avelar said:
Oops, I couldn't find it ... maybe it was there on ICS? But you can also try under Network Operators try unchecking "Choose automatically".
Click to expand...
Click to collapse
Hi Omar, received my phone back yesterday - tried this morning and of course it is still not working.. I will try your suggestion of disabling the automatic network selection tomorrow morning on my way to work and see if that works.
What I did notice, is that I seem to have a different baseband version, than the official specs are suggesting:
according to this site:
http://pdadb.net/index.php?m=reposi...0_android_4.1.2_ota_system_upgrade_91.2.26001
the baseband is supposed to be:
SUNRISE_SMB_REV30_V2_R3_1233.C7_sec
however, my phone is showing:
SUNRISE_SMB_REV30_V2_R3_ENZO_1251.B_SEC
the name somehow smells custom made fishy to me - I am sure I never messed with this however. My girlfriends Razr i is showing the same version and I know she never ever touched it other than doing the OTA upgrade, so I wonder if there was a faulty OTA distributed at some point?
Could this be the culprit? If so, can I switch to the "correct" baseband without unlocking/rooting?
Really appreciate all your feedback and help so far.
cheers, Stefan
I'm in the UK with a retail UK firmware and the same baseband as yours.
Sent from my XT890 using xda app-developers app
kenrw7 said:
I'm in the UK with a retail UK firmware and the same baseband as yours.
Click to expand...
Click to collapse
Thanks for the feedback, do you have a chance to test, if you are having the same issues disabling roaming capabilities?
StefanGA said:
Thanks for the feedback, do you have a chance to test, if you are having the same issues disabling roaming capabilities?
Click to expand...
Click to collapse
I'm on Tescomobile (O2 provide the network) and have my data roaming off and the phone never locks onto another provider, as I understand the problem for you is when cross a country border which I don't (being an island and no borders) I'm due to go to vacation in South of France in 5 weeks and I'll check then whether my roaming switches on when I change to another provider there.
Have tried select another network (Orange) but cannot connect,
Hope I understood your problem.
kenrw7 said:
Hope I understood your problem.
Click to expand...
Click to collapse
yes, you got it exactly right. I have no issues within my country (Germany) either, phone stays on T-Mobile and never locks onto another network (O2, Base, etc..), it is like you said, when I switch to another countries roaming partner, the phone in standby mode still believes to be in the home network (T-Mobile).
Watch out in France then, although the issue might not be happening for you - assuming you fly in and switch off the phone. Once you reactivate the phone in the foreign country, it will be actively pulling and seeing the foreign operator I suppose.. In my case the phone switches countries in the background in standby, thus not actively searches/recognizes the change... at least this is my current theory that would match the behavior that I observe on an external hands free unit display...
Right I'll watch it when in France, might even make a working visit to Munich before then. I do know when I went to Hoogeveen in Jan I had a xperia go and that retained roaming off when on kpn.
Sent from my XT890 using xda app-developers app
Hi @Omar-Avelar,
I tried your suggestion this morning and disabled automatic network selection - guess what, I am observing a similar behavior.
The phone does in fact loose network connection at a point when the home network is no longer in reception, but the phone/hands free unit is NOT updated.. it keeps saying "Telekom.de" and shows 3 bars.. Even turning off the external bluetooth hands free unit and disconnecting the bluetooth link, then re.enabling the bluetooth link on the hands free, does NOT update the network operator status. You have to wake up the phone for it to realize it is disconnected from the network.... (good news obviously in the state of being disconnected from the network there is by the nature of design no possibility to retrieve data....)
My non-technical skills tell me, that the baseband is doing it's job of handling the network connections/operations properly, but when it comes to passing on the network piece to the "software/android side" this is where the disconnect is. Obviously the roaming setting is an android feature, that is not handled within the baseband, so if the phone/software doesn't know what's going on, it can't interact.
Any suggestions? fixable? did you take a look at my previous post on the baseband version?
kenrw7 said:
Right I'll watch it when in France, might even make a working visit to Munich before then. I do know when I went to Hoogeveen in Jan I had a xperia go and that retained roaming off when on kpn.
Click to expand...
Click to collapse
Hi there, how did your trip to France work out? Did you run into the roaming issue?
Hi @Omar-Avelar,
I think I made some progress - I believe the culprit is the intel deep sleep mode. When I interprete the sources correctly, the RAZR i enters deep sleep mode directly when going into standby/phone is locked/screen turned-off. To prove my theory, I installed "WakeMyAndroid" ( https://play.google.com/store/apps/details?id=com.gejos.android.wakemyandroidpro&hl=en ), the program is intended to prevent deep sleep mode and keep the phone in standby.. I set the timing to 9 sec and advanced invisible smart wakeup, as well as force wake if data lost - guess what, it works. Network operator switches and the phone immediately turns off data roaming.
Downturn of course is increased power consumption, since the phone never enters deep sleep. It brings me still over the day, so it is an acceptable workarround, I may play with the wake interval, too to increase usage, but I guess there should be a way to check network status in deep sleep mode, no? I am not a developer, so I don´t know what would need to be done, but shouldn´t it be able to poll network status in deep sleep every couple of seconds? Or rather a baseband function to "invisible wake" the phone when network operator changes?
Hope you or anyone else reading this, can help me. Appreciate your time.
cheers, Stefan
Hi @StefanGA do you have any tips or update on the issue?
In my country we pay data traffic by just roaming with another operator (within the same country). Because the signal of my current operator isn't always good, the roaming happen often, resulting in a lot of additional 0,01€ - 0,03€ that pile up.
Thanks
Sorry, Motorola admitted, they have no solution to the problem - I.e. No interest to invest time to research it.. I returned my RAZR i and exchanged it for a RAZR HD.
Sent from my XT925 using Tapatalk
I have the latest Telenor ROM for Norway, and still neither VoLTE or VoWifi works. I have had contact with the carrier, and we did a bunch of tests. It seems like the phone doesn't even try to connect to their Ims apn at all. I tried my SIM in my wife's S6, and both things worked at once. So there is something funky about the phone itself. It's rooted and unlocked (of course, whose phone isn't on this forum), but that was not supposed to matter at all. Does anybody have a clue what this can be? I really need this to work because our new house has very bad coverage even if it's in the middle of a town. And the phone is the only one I've seen that works reliably when I'm fishing (which I do a lot) and use GPS to log where I have my lobster and crayfish pots with wet fingers and often a wet screen too (the only thing that doesn't work with wet fingers is the fingerprint sensor).
From what I researched you need to have carrier specific settings and certificates on your phone. I was hoping there would be a way to extract an oem.sin from another firmware and get it to work, but I have not actually tried it and I don't know whether it's possible.
Shouldn't it be a part of the Telenor (my carrier) specific ROM? The Performance phone is supposed to support this on the carrier, according to their pages.
Finally found it. Had to wipe all TA as well (something I usually do not do) when flashing the new ROM, then it suddenly worked. Weird stuff...
hello, I have similar problem but only with VoWIFI - it's not working from few days. VoLTE work well. I don't make any changes so I don't know why it's not working. How can I wipe TA and should I do that?
Well, if you have unlocked your bootloader and rooted, you can just update to the latest ROM for your area and wipe when you're using Flashtool. If you haven't done that, I have no idea what you need to do, I have never used a non-rooted phone.