Note 5 WiFi Calling Issue - Galaxy Note5 Q&A, Help & Troubleshooting

Hello,
I don't know what I'm doing wrong here but when I'm on WiFi calling on my Note 5 I don't receive any incoming calls. I'm not rooted and the only thing I've done to the phone is disable bloatware using Package Pro Disabler. My WiFi is set to always on when the phone is sleeping. I've wiped the phone twice already trying to resolve the issue. T-Mobile has no idea why it's happening and of course I've been testing this out on multiple WiFi networks all with the same results. Its really frustrating as I live in a house with low signal and at my job I have no signal at all. Outgoing calls aren't an issue - only incoming calls. Just an FYI - I've tested on 6 different WiFi networks and all with the same results. Frustrating!

did u accidentally disable something u shouldn't have? my suggestion is factory reset and dont install PPD and see if it work.

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WiFi Calling Not Working

Hello! I have very recently bought a N4 on TMO, and one of the features I was eager to try was WiFi calling. However, it seems not to work. I can't send texts and can only call intermitently , but can't receive calls. I've been reading that this seems to be a known issue on the GS5 at least, but what about with the N4? Is there any fix?
Derek0228 said:
Hello! I have very recently bought a N4 on TMO, and one of the features I was eager to try was WiFi calling. However, it seems not to work. I can't send texts and can only call intermitently , but can't receive calls. I've been reading that this seems to be a known issue on the GS5 at least, but what about with the N4? Is there any fix?
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Call t mobile and have then set it back up for you.
BAD ASS NOTE 4
I've had a few issues with WiFi calling. It is possible that it is my router, but sometimes when I make a call it will go through but the person on the other end can't hear me even though I can hear them just fine. If I turn off WiFi and try it using the mobile network they can hear me fine.
Sometimes it has to do with setting ur e911 address with tmobile if u get a red error message most likely means the 911 address is not filled in.You can call tmobile or go to tmobile.Com and set ur self.Maybe a new rom using international kernel wifi calling won't work must be a tmobile kernel
I also have issues with Wi-Fi calling. 2/10 times it works fine. The other 8 times it's one way audio. I can hear them no issue, but they cannot hear me. T-Mo says it has to be my router but the thing is I have 3 other android devices on T-mobile network on the same Wi-Fi connection that has no issues making or receiving calls on it.
Before the Note 4 I had an S4, which I still have and it had no issues either.
Hope they get it fixed.
It's not the e911 address because mine is already set, and I'm not more than 10ft from the router.
raw2000j said:
Sometimes it has to do with setting ur e911 address with tmobile if u get a red error message most likely means the 911 address is not filled in.You can call tmobile or go to tmobile.Com and set ur self.Maybe a new rom using international kernel wifi calling won't work must be a tmobile kernel
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International kernel def not working atm.

missing/disappearing calls with tmobile s6

Hi does anyone else have disappearing calls when connected to LTE using a tmobile based s6?
This issue only occurs when LTE is active.
An incoming call will ring once or twice and go straight to voice-mail even though I have full bars
srzbznz said:
Hi does anyone else have disappearing calls when connected to LTE using a tmobile based s6?
This issue only occurs when LTE is active.
An incoming call will ring once or twice and go straight to voice-mail even though I have full bars
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Go to your Phone App settings and turn off Wifi calling and VoLTE.
I'm sorry I have already disabled WiFi calling, and the problem persists but also - I don't have a separate 'VolTE' setting to toggle. Is it because it only appears if I have a T-mobile sim card inserted?
Thanks for your help!
EDIT for anyone who may run in to this issue: I fixed this by flashing Emporia Rom by iB4STiD, it seems to disable whatever t-mobile left over sorcery that was messing with AT&T calling because the rom is not based on t-mobile firmware
Now the calls come through 99% of the time but sometimes takes about 5 rings to connect to me. . arrr
srzbznz said:
I'm sorry I have already disabled WiFi calling, and the problem persists but also - I don't have a separate 'VolTE' setting to toggle. Is it because it only appears if I have a T-mobile sim card inserted?
Thanks for your help!
EDIT for anyone who may run in to this issue: I fixed this by flashing Emporia Rom by iB4STiD, it seems to disable whatever t-mobile left over sorcery that was messing with AT&T calling because the rom is not based on t-mobile firmware
Now the calls come through 99% of the time but sometimes takes about 5 rings to connect to me. . arrr
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happens to me on even international firmware too. only works well right when i reboot the phone.
I have this issue also with a tmobile s6 on att. What method did you use to unlock the phone? I used the metro pcs firmware to unlock the phone and when I updated to 5.1.1 is when all the issues started. On 5.0.2 I used the tmobile unlock app and everything worked perfect. I receive one in every 3 incoming calls, like you said it rings twice and mine doesn't even go my voicemail, it just says "the wireless number you are trying to contact is unavailable then hangs up", out going calls take 30 seconds to a minute to connect, very annoying. Talked with att on the phone for hours about this problem and they cant seem to get it fixed on their end.
Same...I disabled lte and just use 4g, seems to work fine.

cant receive and make calls when connected to LTE

I just bought my note 5. Its the dual sim version. So the first few days was days.... i started having difficulty with making outgoing calls... texts are fine... its like 1 out 10 calls would push through. So i rebooted my phone thinking that it might resolve the issue....unfortunately it did not. Then a few friends sent me a message that theyve been trying to call me and it always says im out of coverage are... the whole time this was happening I was connected to LTE. When i changed my mobile network setting to 3g/2g .... then calls came in and went out. Has anyone have the same issue with note 5?
The international versions don't have VoLTE enabled. Not sure how to enable it. Mine also doesn't have WB-AMR (HD Voice) enabled either.
Thus, calls need to be switched through the HSPA network and can't be routed while connected to LTE. Essentially when making a call your phone switches and tries to register on HSPA, quickly.

My phone sometimes doesn't receive calls or texts.

My phone periodically doesn't receive calls or texts. I've tried resetting it. The calls don't show up in my missed calls but the voicemails do show up. I'm using the international version of the Note 8. Anyone know a fix?
Does the data drop out too when this happens? Try taking your sim card in and out again. Might be a problem there.
Have you got any do not disturb settings on?
English_Gentleman said:
Does the data drop out too when this happens? Try taking your sim card in and out again. Might be a problem there.
Have you got any do not disturb settings on?
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Nope the data stays on. Outgoing calls work fine as well. All the do not disturb stuff seems to be off.
MaxGaming3 said:
My phone periodically doesn't receive calls or texts. I've tried resetting it. The calls don't show up in my missed calls but the voicemails do show up. I'm using the international version of the Note 8. Anyone know a fix?
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Are you rooted or did you install any custom roms, etc.?
I have had this issue with several phones, the culprit has been always the type of connection, sometimes even if full bars showing, I have to switch to 2g or 3g, 4g and 3g having the issue, 2g working always fine, dont know why, but I have learned to live this way, this happening since my S3, so, In my case is carrier signal fault
deleted..
MaxGaming3 said:
My phone periodically doesn't receive calls or texts. I've tried resetting it. The calls don't show up in my missed calls but the voicemails do show up. I'm using the international version of the Note 8. Anyone know a fix?
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I am experiencing the same issue! Have you discovered a fix for this? Please let me know.
MaxGaming3 said:
My phone periodically doesn't receive calls or texts. I've tried resetting it. The calls don't show up in my missed calls but the voicemails do show up. I'm using the international version of the Note 8. Anyone know a fix?
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Click to collapse
kevin37 said:
I am experiencing the same issue! Have you discovered a fix for this? Please let me know.
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What networks are you both on? If it is the same, that may be your answer...
I would check with the network to see if the masts are under maintenance.
I wrote a post here in March 2018, but, some time later the issue diasppeared, from june, all is fine, in the end, I think it was the carrier that was working on the transition to 4.5G to implement their VoLte calls service
I have this same issue and with the same phone as well
I have the same issue, and i think it as to be with the position of the phone... when its down missed more than when its on vertical... could be just coicidence but its the only thing that i note

Can make phone calls only on 2g.

Hey guys, i'll start off by saying this is my first post, so go easy on me.
I'm currently running the oxygen OS pie beta 2 on my Oneplus 3T.
A couple of months ago, I had this weird problem pop up. People suddenly couldn't call me. And when I made calls, they say they can't hear me clearly at first and then after about 15 seconds, they can't hear me at all. The surprising thing is, I can hear them clearly on my side. I tried searching for solutions to fix microphone problems but that wasn't it. I thought it was SIM card problem and changed my sim. But the problem persisted. Then I wen't on to change to another carrier, which didn't solve the problem as well. I tried flashing havocOS thinking it might be a problem with oxygenOS, but still, same problem. By now I already know that it's a problem with the phone.
And then I tried switching the network to 2g only and viola. I could make and receive calls. However, data is super slow on EDGE (as expected). So after some time, I tried using 2g/3g automatic as the network setting (hoping the problem would have miraculously gone away). This time, the phone still couldn't make calls but it also got really hot. Sometimes to the point where it's too hot to touch the phone for long (no joke). So I immediately switched back to 2g only. I also tried 2g/3g/4g automatic and this allows me to connect to lte and the phone doesn't get hot but since my carrier has no VoLTE, I still can't make calls as the phone has to drop to 3g for calls. The phone takes a really long time to drop down to 3g and when it does, the calls still don't work and the phone gets hot.
So now i'm stuck on 2g only because I need to make and receive calls but data is just too slow to use. I hope I've given enough information. Any solutions?
Don't have a solution, but just a couple thoughts (shots in the dark, really):
1) What country are you located/what carrier do you use?
2) Does turning WiFi off make any difference? May not make a difference on this device, but I vaguely remember a while back someone having a problem with another device (and maybe a carrier specific issue) not dropping down to 2G for voice calls, and I think it only happened when WiFi was on.
redpoint73 said:
Don't have a solution, but just a couple thoughts (shots in the dark, really):
1) What country are you located/what carrier do you use?
2) Does turning WiFi off make any difference? May not make a difference on this device, but I vaguely remember a while back someone having a problem with another device (and maybe a carrier specific issue) not dropping down to 2G for voice calls, and I think it only happened when WiFi was on.
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I'm from Malaysia and i'm pretty sure it's not a carrier problem. My sim works on my friends phone perfectly.
Nope, wifi didn't make a differene unfortunately.

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