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My phone dropped from about a meter (3 feet) off the ground the other day on to some concrete. Luckily there were no cracks or scratches on the phone so I thought it was fine.
A little while later I used the camera and noticed it looked a bit weird. The screen had lines all over it and the photos came out with a red tint. I thought that maybe it was just the app screwing up, so I tried a different camera app but came out with the same results.
I recorded a video of it happening: (but I can't post links since I'm a "new" user. So here's a gif and the picture I took.)
The front camera is completely fine, so I guess something in the rear got damaged when it hit the ground.
Is this problem fixable? Or is the rear camera broken for good? I'm thinking of buying a replacement lens online somewhere and opening the phone and swapping it for the broken one, but I'm not sure if the water resistance will remain intact.
That's unlucky man I'm guessing you will need a new lens and I'd probably get someone proper to do it so you can blame them if anything happens
Sent from my C6603 using xda app-developers app
I doubt it's the lens. Broken camera module.
The camera cannot focus at all when I'm taking a close range shot. Pictures always come blurry as a result. Anyone else have this issue?
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Have you taken the plastic film off of the camera lens
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
LeKtRiCzzz said:
Have you taken the plastic film off of the camera lens
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
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Click to collapse
eek:OOOOOO wow, can't believe I didn't see that! Always thought I already scratched it! Don't recall att doing this for any other phone
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
abraxo said:
eekeek:OOOO wow, can't believe I didn't see that! Always thought I already scratched it! Don't recall att doing this for any other phone
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
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Click to collapse
Lol two of my friends had the same problem they did it with the s4 as well
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
abraxo said:
eekeek:OOOO wow, can't believe I didn't see that! Always thought I already scratched it! Don't recall att doing this for any other phone
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
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Click to collapse
If you looked at the film that covered the lense, it didn't actually cover the lense center. There is a hole in it for the shooter even if you don't remove it. That wasn't the cause. The shooter is just wonky on finding good contrast for focus, especially anything less than 6"
I have also the same problem.
byte9 said:
If you looked at the film that covered the lense, it didn't actually cover the lense center. There is a hole in it for the shooter even if you don't remove it. That wasn't the cause. The shooter is just wonky on finding good contrast for focus, especially anything less than 6"
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Click to collapse
It still effects the focus it happens on the s4 and on the s5 you must have a bad camera
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
It does not effect the camera, it is not in line of sight. My camera works fine(I don't have the film, regardless). The cameras focal distance isn't great if the subject isnt super high contrast if less than 6".
Love, from GS5 locked bootloader hell.
byte9 said:
It does not effect the camera, it is not in line of sight. My camera works fine(I don't have the film, regardless). The cameras focal distance isn't great if the subject isnt super high contrast if less than 6".
Love, from GS5 locked bootloader hell.
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Click to collapse
Dude you have no idea what your talking about lol I bet it fixed op problem. The camera is a wide lense the plastic will mess up the focus. I have no problem taking close up pictures of flowers or anything for that matter
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
LeKtRiCzzz said:
Dude you have no idea what your talking about lol I bet it fixed op problem. The camera is a wide lense the plastic will mess up the focus. I have no problem taking close up pictures of flowers or anything for that matter
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
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Click to collapse
Source, because no. This rear camera is not a wide angle in the strictest sense. By your logic it would take pictures of its own bezel if the small film would be in line of sight. That's not the case, the front camera is an 88 degree wide for close field (selfies and such) the rear is not.
Love, from GS5 locked bootloader hell.
byte9 said:
Source, because no. This rear camera is not a wide angle in the strictest sense. By your logic it would take pictures of its own bezel if the small film would be in line of sight. That's not the case, the front camera is an 88 degree wide for close field (selfies and such) the rear is not.
Love, from GS5 locked bootloader hell.
Click to expand...
Click to collapse
https://www.youtube.com/watch?v=Q_CAM_DSGBg
http://androidforums.com/samsung-galaxy-s4/718403-s4-camera-tips-thread.html (post #4, #7)
http://forums.androidcentral.com/sa...plastic-covering-galaxy-s4-camera-lens-2.html (post #45, #46)
Im sorry but I had the same problem with the s4, s5, and so did a whole bunch of people. If you dont know what your talking about then why are you still arguing. It clearly messes up the focus because A: Dust and hair start to collect over it and B: it keeps trying to focus while its on which causes blurry pics
And if OP could chime in I bet removing this made his camera better
I wasn't arguing, I stated its not a wide angle, it isn't. The front lenses is 88degree for wide. I also still stand(with no sticker) that the rear shooter isn't the greatest at focus. These sensors are still just over hyped webcams. My bias towards specific detail comes from photography experience.
Further, I hope OPs problem is solved too.
Love, from GS5 locked bootloader hell.
byte9 said:
I wasn't arguing, I stated its not a wide angle, it isn't. The front lenses is 88degree for wide. I also still stand(with no sticker) that the rear shooter isn't the greatest at focus. These sensors are still just over hyped webcams. My bias towards specific detail comes from photography experience.
Further, I hope OPs problem is solved too.
Love, from GS5 locked bootloader hell.
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Click to collapse
See I dont have a problem with focusing unless im a inch above it but i feel like thats expected with theses cellphone cameras. I just like the fact how much detail it retains
I still have the little plastic film on my lens and have no problem taking picture with it! Not once my pictures were affected by the film.
Sent from my SM-G900W8 using Tapatalk
big samm said:
I still have the little plastic film on my lens and have no problem taking picture with it! Not once my pictures were affected by the film.
Sent from my SM-G900W8 using Tapatalk
Click to expand...
Click to collapse
Like you, I kept it on my S4 for a long time and it didn't cause any problems either. However, like I mentioned before, not all of these phones are alike. It might not cause a problem for some while it does for others.
To the OP, the best thing to do is remove it and see if the problem persists. If it does, exchange the phone until you get one that works right.
It still effects the focus it happens on the s4 and on the s5 you must have a bad camera
I love everything about this phone but, the camera sux. Hope HTC gives current M8 owners a special deal. I doubt it, lol
http://www.gottabemobile.com/2014/09/26/new-htc-one-m8-release-could-deliver-improved-camera/
Swype via M8 with root privileges
I'll pass, nothing wrong with my camera, higher Megapixels means larger file size. Pain in the ass trying to send pics through MMS. I'll wait for the M9, full glass screen looks sexy.
Once i cleaned that film off the lense the camera has been perfect.
My focus seems to lock on faster too after cleaning the lenses.
Sent from my 831C using XDA Free mobile app
I could have used the 13 megapixel camera the other day verses the 4 MP. Took a picture that I wanted to blow up poster sized that turned out grainy...
That is the one thing that I dislike about HTC, they keep releasing phone after phone after phone with additional features and functions. So when you paid for the latest and greatest you have outdated technology...
weidnerj said:
I could have used the 13 megapixel camera the other day verses the 4 MP. Took a picture that I wanted to blow up poster sized that turned out grainy...
That is the one thing that I dislike about HTC, they keep releasing phone after phone after phone with additional features and functions. So when you paid for the latest and greatest you have outdated technology...
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Click to collapse
There is this other technology called a real camera if you wanted a poster size picture. Even with a 13 megapixel cellphone camera it is going to look grainy compared to a SLR camera.
benny3 said:
Once i cleaned that film off the lense the camera has been perfect.
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Click to collapse
I did the same thing, one day the pics looked horrible then I read up on it and did the toothpaste and cotton swab trick and my pics have been great. Very strange how it went bad like that, but, as it was said the pictures for me do what I need.
Tooth paste with a cotton swab?.....hmmmm mite have to try that
Swype via M8 with root privileges
http://www.youtube.com/watch?v=09k9t3Y2BJg
robbo10 said:
Tooth paste with a cotton swab?.....hmmmm mite have to try that
Swype via M8 with root privileges
Click to expand...
Click to collapse
http://www.androidauthority.com/one-m8-eye-specs-price-535776/
robbo10 said:
Tooth paste with a cotton swab?.....hmmmm mite have to try that
Swype via M8 with root privileges
Click to expand...
Click to collapse
I personally had better luck with the corner of a credit card method. I tried the toothpaste and swab but I guess it wasn't gritty enough (not enough baking soda in the paste) or something. For me it just made the film on the lens worse, then I tried the credit card method and worked like a charm.
Sent from my 831C using XDA Free mobile app
I agree that the camera on this phone sucks. Looking forward to Nexus6.
schmeggy929 said:
There is this other technology called a real camera if you wanted a poster size picture. Even with a 13 megapixel cellphone camera it is going to look grainy compared to a SLR camera.
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Click to collapse
Exactly. I don't know why people think higher megapixels = better pictures. This camera is fine to me.
ajones7279 said:
Exactly. I don't know why people think higher megapixels = better pictures. This camera is fine to me.
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Click to collapse
+1 on this. Folks gotta keep in mind that the camers isnt an Olympus or a Nikon. Its a phone camera. There are alot of editing apps out there to make the pics you take with a phone much much better. I use SnapSeed for editing with some pretty impressive results.
The camera on this thing sucks. Period. The front camera is ridden with distortion as is the back camera. I have a pro camera as I am a photographer, howvwer I expect my phone that was advertised as having amazing camera. to at least take decent pics. It just doesn't. I do like take the occasional selfie, but never end up using it because there is just too much distortion. People say we expect too much from cell phone cameras. BS. I had a G2, it took excellent pics. As did all of my iPhones. This phones camera is a POS
Sent from my 831C using XDA Free mobile app
Success100 said:
The camera on this thing sucks. Period. The front camera is ridden with distortion as is the back camera. I have a pro camera as I am a photographer, howvwer I expect my phone that was advertised as having amazing camera. to at least take decent pics. It just doesn't. I do like take the occasional selfie, but never end up using it because there is just too much distortion. People say we expect too much from cell phone cameras. BS. I had a G2, it took excellent pics. As did all of my iPhones. This phones camera is a POS
Sent from my 831C using XDA Free mobile app
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Click to collapse
I honestly have no issue with the camera on this device. Ask the selfies I've taken turned it great. Maybe your camera lenses need to be cleaned?
I've had two m8's. Both have suffered from terrible distortion. Start your front camera and take a pic of yourself. Notice how if the camera Is on anything but the same plane as your face your head gets distorted. The top of your head looks stretched out, etc. There have been a lot of other people complainging about the distortion and that isn't caused by a dirty lens
Sent from my 831C using XDA Free mobile app
Success100 said:
I've had two m8's. Both have suffered from terrible distortion. Start your front camera and take a pic of yourself. Notice how if the camera Is on anything but the same plane as your face your head gets distorted. The top of your head looks stretched out, etc. There have been a lot of other people complainging about the distortion and that isn't caused by a dirty lens
Sent from my 831C using XDA Free mobile app
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Click to collapse
As a photographer you should know that even with a dslr you get distortion depending on focal length and lens.. You expect better from a front facing cell cam??I Don't personally use the front cam as I don't take selfies but rear cam has produced some great shots, but it's a cell phone so instagram is all that I use it for. Wouldn't dare pull it out to take pics of clients.
Sent from my 831C using XDA Free mobile app
ronniemayo said:
As a photographer you should know that even with a dslr you get distortion depending on focal length and lens.. You expect better from a front facing cell cam??I Don't personally use the front cam as I don't take selfies but rear cam has produced some great shots, but it's a cell phone so instagram is all that I use it for. Wouldn't dare pull it out to take pics of clients.
Sent from my 831C using XDA Free mobile app
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Click to collapse
You are absolutely right, but they also have in camera software that automatically corrects it under certain conditions. Or you fix it in post. Heck it also depends on the lens manufacturer. One lens can be 50mm with almost no distortion, the next 50mm lens could be riddled with distortion so it also depends on the lens you choose. Also with SLR cameras there a thousand lenses so it's a different ball game. This is one lens, one phone, one focal length, with absolutely repeatable results. That could not have been possibly been missed during the testing of this phone. If they wanted to keep costs low, understandable because it IS just a phone canera, but they could have easily compensated by fixing it in the cameras software It's bad enough to a point where I'm ready to switch devices... as much as I love this phone. If you don't take selfies that's fine, but for us that do, having your head elongated and your facial features distorted if the phone is not absolutely 100% perfectly parallel to your face is to me, absurd..considering there are a ton of other phones, similarly equipped camera wise, that do not suffer from this issue.
It boggles me. I can deal with a little distortion. However the distortion in the "selfie" camera is extreme. Ruins every shot. This should have been a situation in which during testing and software development, which IM SURE THEY EXPERIENCED, that they have put a script in there to fix the distortion. They knew they put a wide angle lens in the front camera assembly, and should have put the software fixes there to correct it, because every m8 experiences it (I've tried SEVERAL. and there are tons of complaints about it) Do I expect too much? NO! There are a thousand other camera phones that have wide front elements, that do NOT suffer from the same level of distortion, and if they do have it, they were smart enough to have the software fix it before it spits out the final picture to you. Flagship android device, ruined by a terrible front facing camera. My opinion
Sent from my 831C using XDA Free mobile app
Success100 said:
You are absolutely right, but they also have in camera software that automatically corrects it under certain conditions. Or you fix it in post. Heck it also depends on the lens manufacturer. One lens can be 50mm with almost no distortion, the next 50mm lens could be riddled with distortion so it also depends on the lens you choose. Also with SLR cameras there a thousand lenses so it's a different ball game. This is one lens, one phone, one focal length, with absolutely repeatable results. That could not have been possibly been missed during the testing of this phone. If they wanted to keep costs low, understandable because it IS just a phone canera, but they could have easily compensated by fixing it in the cameras software It's bad enough to a point where I'm ready to switch devices... as much as I love this phone. If you don't take selfies that's fine, but for us that do, having your head elongated and your facial features distorted if the phone is not absolutely 100% perfectly parallel to your face is to me, absurd..considering there are a ton of other phones, similarly equipped camera wise, that do not suffer from this issue.
It boggles me. I can deal with a little distortion. However the distortion in the "selfie" camera is extreme. Ruins every shot. This should have been a situation in which during testing and software development, which IM SURE THEY EXPERIENCED, that they have put a script in there to fix the distortion. They knew they put a wide angle lens in the front camera assembly, and should have put the software fixes there to correct it, because every m8 experiences it (I've tried SEVERAL. and there are tons of complaints about it) Do I expect too much? NO! There are a thousand other camera phones that have wide front elements, that do NOT suffer from the same level of distortion, and if they do have it, they were smart enough to have the software fix it before it spits out the final picture to you. Flagship android device, ruined by a terrible front facing camera. My opinion
Sent from my 831C using XDA Free mobile app
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Click to collapse
Completely understand, and maybe that's why in the new phone models they went in a different direction with the front cam.
Sent from my 831C using XDA Free mobile app
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
There is no issue, that is normal. I notice the same with my mate 10 pro. Your phone is fine.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
Shake it with the S-Pen removed .
Sent from my SM-N960U1 using Tapatalk
My phone makes a very loud rattle noise near the cameras when I shake it. Starting last night, when I use Live Focus or the 2x zoom, I get a really loud buzzing and vibrating coming from the top ear piece and the camera will not focus (pictures look absolutely terrible). I called Samsung last night and they used Samsung Tutor to mirror my screen and I wish I could have recorded the girl's reaction when seeing the photo quality. Unfortunately, I have to send it back to Samsung for repair. Sucks.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
pcriz said:
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
Click to expand...
Click to collapse
Would be interesting to know if a shock or drop can cause damage to the camera mechanism more now on this note than the previous models.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Would be interesting to know if a shock or drop can cause damage to the camera mechanism more now on this note than the previous models.
Click to expand...
Click to collapse
It's a moving part so it's very possible. Or it just fails with age.
pcriz said:
It's a moving part so it's very possible. Or it just fails with age.
Click to expand...
Click to collapse
Yep, that's what I was thinking, mechanical parts.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Shake it with the S-Pen removed .
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
pcriz said:
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
Click to expand...
Click to collapse
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
KyleLee088 said:
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
Click to expand...
Click to collapse
Not sure how you did that video, but it looked cool. Looked like an eye was there. Lol
Joking aside., Removed my S-Pen and shaked my phone , I could here a slight rattle, then with the S-Pen still removed I launched the camera app, and there was no rattling at all. So maybe yours is loose? Or maybe it's within tolerance levels. Hard to say without looking at the technical manual for this phone.
Sent from my SM-N960U1 using Tapatalk
KyleLee088 said:
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
Click to expand...
Click to collapse
That does seem a little loud
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
That's the image stabilizer module. It's supposed to move. If you lunch the camera and shake the phone again you'll notice you don't hear the sound.
stondec100 said:
That's the image stabilizer module. It's supposed to move. If you lunch the camera and shake the phone again you'll notice you don't hear the sound.
Click to expand...
Click to collapse
The sound persists even when the camera app is open
KyleLee088 said:
The sound persists even when the camera app is open
Click to expand...
Click to collapse
Must be faulty. Any drops?
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Must be faulty. Any drops?
Click to expand...
Click to collapse
Never dropped before
KyleLee088 said:
Never dropped before
Click to expand...
Click to collapse
I wouldn't worry about it then. If pics are fine.
Sent from my SM-N960U1 using Tapatalk
So, any news on this? I have the same problem, never dropped the phone but have this rattling sound, and it never seems to finish focus. Either in Live Focus or over 2.0x zoom pics in auto mode.
I will send it over for repair, but don't know how much will cost or take to fix it... Any news about that.?
I have this issue as well (unlocked model).
I had a similar issue on my note 5 (that model also produced a "buzzing" noise as the OIS mechanical, possibly MEMS based, system itself stabilized).
My Note 9 does this as well, consistent with the behavior in this thread and reported elsewhere on the internet . There are plenty of Youtube videos that accurately reproduce the problem.
It seems to be a common problem, although I admit I did not notice it when I first started using my phone.
I admit, the first time I noticed it was after a moderate drop. I have a rugged case (a Supcase, one of only a handful of rugged Note 9 cases that come with a built in screen protector).
I dropped the phone from 2~3 feet, and the phone landed on or near the corner, meaning it translated a lot of the impulse of the impact into the phone and the case's chassis.
That was when I first noticed the rattling. I picked up the phone and shook it to hear if there was anything wrong and noticed the rattling. It may be that this was simply the first time I actually noticed the noise and that it was always there, but its also possible that the impact of that fall caused some component of the OIS system to come loose or break.
It would be nice to hear from Samsung about this.
To reiterate:
i noticed this on my super old Note 5. Same exact sort of behavior with the camera, although that one produced the known buzzing/hissing noise associated with the OIS system, itself, stabilizing (also a visible distortion in the image displayed as the system came into balance).
My suspicion is that this is probably similar to the problem with the Note 5. Annoying. Odd for a flagship. Scary. Especially considering the price. AND.... critically.... possibly something that may become worse over time.
No obvious functionality issues.
One thing that might help would be an app or service that will provide a more thorough diagnostic of the camera sensor. Whatever that entails. Running all systems through their range of calibration and functionality to detect any problems.
Given the IP68 rating, I would be surprised if a drop from 2-3 feet with a known quantity rugged case would not be a warranty issue if the camera were damaged in some way.
my biggest concern is that if the, presumably OIS system, is allowed to wobble around to an extent that *sounds* like movement on the order of ~0.5-1.0 mm (which is miles of movement in this type of application), will this result in long term damage. If, every time I take a step, the sensor is wobbling back and forth.... 10s or hundreds of thousands of times... up and down every time I jump in and out of my car (I literally jump, its a big vehicle).... will these things reduce the lifespan of the camera as a result of this "looseness"?
On a side note if you did not buy your Note 9 from Samsung.com directly you cannot ever forever sign up for Samsung Premium care.
They absolutely will not, under any circumstances, allow you to sign up for their premium insurance plan, even if you purchased the device from Att or Verizon or T-mobile.... Even if you bought it yesterday. Even if you go to Best Buy and let someone look at the pone and verify that its not damaged.
no possibility. So its 100% Asurion and the warranty.
If you have ever tried to replace a Note with Asurion, you know that they typically do not provide direct replacements. Instead they will provide you with the newest top-tier S-phone. Either because they don't ever have enough refurb Note devices, or because the Note is too expensive, wholesale. Even Samsung has had issues with Note replacements through warranty or insurance.
I sent mine off to Samsung and should have it back this week. They didn’t really ask any questions or seem very concerned, but I rarely get anyone that can speak or understand English. Their lack of concern and customer service throughout this issue has been very disappointing.
Sent from my iPhone using Tapatalk
Got an email yesterday saying that my repair was complete and device has shipped. This is what they included in the email:
Original Problem:
MENU / COMMON APPLICATION ( NATIVE) - CAMERA / VIDEO - QUALITY ISSUES
Problem found:
CAMERA FAILURE
Solution:
REPLACED COMPONENT
Hi All!
Need to get some opinion from all of you.
I have the Galaxy S10 for a month, but juts noticed htis a couple of minutes ago.
When holding the phone as usual, facing to me, and shake it front and back, I can hear a very clear rattle on the area of the cameras.
If I open the camera app and try to shake it the same way, the rattle is almost gone.
Never noticed this till today.
Does this happens on your S10?
It's something to do with the camera. I remember on my s8 the viewfinder would be sometimes unfocused until I shook the camera
My 10 does not have any focusing issues.
Just wondering about the ratlle, since I a«haven't really noticed it before.
I've shook mine like crazy and haven't been able to hear a rattle.
Probably the gyro (ois) on the rear camera.
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Its the camera's. Your just shaking the lens in and out. Its normal, mine does it, wifes does is, old s9 and s7 did it. As long as the zoom does not get stuck when you open the app your fine. If you have to shake it to get focus or zoom to work I would get a replacement. Had to have wife old s6 replaced for this reason.
JayRolla said:
Its the camera's. Your just shaking the lens in and out. Its normal, mine does it, wifes does is, old s9 and s7 did it. As long as the zoom does not get stuck when you open the app your fine. If you have to shake it to get focus or zoom to work I would get a replacement. Had to have wife old s6 replaced for this reason.
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You're right. I can't hear it from side to side, but shaking front to back, it's very noticable.
Its optical image stabilization.
Any phone with ois will rattle.. be it iphone or lg.
The camera lens can move freely when camera app isnt opened and hence it rattles with shaken
When camera is opened, ois kicks in to remove shaking and hence it wont rattle anymore..
I was scared a bit when i heard it first time on my galaxy s6.. but apparently its a common thing..
My Note 10 plus rattles and its quite noticable. A slight shake causes loud rattle noise. Is it normal or not????
These are absolutely normal.