S10 Rattle - Samsung Galaxy S10 Questions & Answers

Hi All!
Need to get some opinion from all of you.
I have the Galaxy S10 for a month, but juts noticed htis a couple of minutes ago.
When holding the phone as usual, facing to me, and shake it front and back, I can hear a very clear rattle on the area of the cameras.
If I open the camera app and try to shake it the same way, the rattle is almost gone.
Never noticed this till today.
Does this happens on your S10?

It's something to do with the camera. I remember on my s8 the viewfinder would be sometimes unfocused until I shook the camera

My 10 does not have any focusing issues.
Just wondering about the ratlle, since I a«haven't really noticed it before.

I've shook mine like crazy and haven't been able to hear a rattle.

Probably the gyro (ois) on the rear camera.
Sent from my SM-G973F using Tapatalk

Its the camera's. Your just shaking the lens in and out. Its normal, mine does it, wifes does is, old s9 and s7 did it. As long as the zoom does not get stuck when you open the app your fine. If you have to shake it to get focus or zoom to work I would get a replacement. Had to have wife old s6 replaced for this reason.

JayRolla said:
Its the camera's. Your just shaking the lens in and out. Its normal, mine does it, wifes does is, old s9 and s7 did it. As long as the zoom does not get stuck when you open the app your fine. If you have to shake it to get focus or zoom to work I would get a replacement. Had to have wife old s6 replaced for this reason.
Click to expand...
Click to collapse
You're right. I can't hear it from side to side, but shaking front to back, it's very noticable.

Its optical image stabilization.
Any phone with ois will rattle.. be it iphone or lg.
The camera lens can move freely when camera app isnt opened and hence it rattles with shaken
When camera is opened, ois kicks in to remove shaking and hence it wont rattle anymore..
I was scared a bit when i heard it first time on my galaxy s6.. but apparently its a common thing..

My Note 10 plus rattles and its quite noticable. A slight shake causes loud rattle noise. Is it normal or not????

These are absolutely normal.

Related

[Q] S5 camera will not focus. is there a plastic coating on sensor?

Hi,
I mostly love my att S5, rooted and some xposed framework modules running.
But the camera fails to focus most of the time. I'm coming from the S3 which had a macro focus mode that worked well. The S5 doesn't seem to have a macro mode and when I first tried to focus on something close is when I noticed things aren't right. But the problem happens most of the time at other distances to the subject too.
The failure to focus happens with the Google camera as well.
I googled around and I'm not the only one with the problem. The only suggestion I saw was that there is a protective film on the camera that a lot of people don't see. This seems irrelevant to the sensor failing to judge the proper distance to the subject. I did have the film but it has a hole cut out so the camera's view is unobstructed, I took it off anyway.
I looked at the sensor and it does have an un-glasslike wavey-ness to it.
I started picking away at the edge but it seemed like I might be scratching it and nothing started peeling up. I need to look closer but cant find my magnifying glass. I'm leaning towards no film on there. Does anyone know for sure or have any fix for the focus issue?
Thanks.
I am having the same issue now. Anyone know how to fix?
Try zooming in one step before trying to focus for a macro shot. Works like a charm for me.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I'll try zooming in first, possibly a great tip but, that picture you posted is a great example of a crap macro. No offense.
You are certainly not the only one. The autofocus is god awful on my S5. Even at normal distances it will often fail to focus. It's something I've just had to accept and live with.
daveyian said:
I'll try zooming in first, possibly a great tip but, that picture you posted is a great example of a crap macro. No offense.
Click to expand...
Click to collapse
Which is why i removed it. I selected the wrong one when uploading and then lost all will to upload the correct one. It does work though. Unzoomed I could not get the camera to focus on the coil at all. One zoom step in and it focused immediately.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
same problem with my phone
daveyian said:
Hi,
I mostly love my att S5, rooted and some xposed framework modules running.
But the camera fails to focus most of the time. I'm coming from the S3 which had a macro focus mode that worked well. The S5 doesn't seem to have a macro mode and when I first tried to focus on something close is when I noticed things aren't right. But the problem happens most of the time at other distances to the subject too.
The failure to focus happens with the Google camera as well.
I googled around and I'm not the only one with the problem. The only suggestion I saw was that there is a protective film on the camera that a lot of people don't see. This seems irrelevant to the sensor failing to judge the proper distance to the subject. I did have the film but it has a hole cut out so the camera's view is unobstructed, I took it off anyway.
I looked at the sensor and it does have an un-glasslike wavey-ness to it.
I started picking away at the edge but it seemed like I might be scratching it and nothing started peeling up. I need to look closer but cant find my magnifying glass. I'm leaning towards no film on there. Does anyone know for sure or have any fix for the focus issue?
Thanks.
Click to expand...
Click to collapse
I've been having the same issue with my S5 and the back ward facing camera (as the forward facing one works fine). However, I've tried resetting the phone,
I love the phone, but the camera will focus sometimes and sometimes it won't. Resetting the cameras cache and all of it's settings sometimes works and sometimes doesn't.
It's still under warranty as I purchased it in Dec of 2014. Called samsung and they will take in for repair, but I'm out the phone for about two weeks!!
Is there something else I can try. I know it's not an app as the hard reset wiped out everything on the phone.

Camera taking blurry pictures

It seems the camera won't focus properly. The close up shots and front camera shots are high quality but the far shots its all blurry. Its not even that far lets say around 4-5 feet and the picture is blurry. Anyone know what might be causing this?
also if i take long shots in selfie mode the pics come out perfect, its just pics from the back camera that r still coming out blurry when taking long shots, for close ups the back camera works perfect but if i move it back say 3 feet its blurry again
Can you post a sample pic? & You did removed the clear protective film from the back camera?
I am having the same issue. Protective film is off.
The camera will not hold focus on anything further away than a few feet. It seems to be an issue POST update on T-Mobile.
Phone will not focus
My Note 4 takes very bad pictures. It will hold focus for less then a second and when I take the picture its not focussed,
i purchased the phone brand new off ebay last week, how would i go about on exchanging the phone for another note 4? or would a future update fix this issue? everything else works fine its just the long shots from the back camera
my phone has the same issue, it's not just focus for the pictures, but also for video recording. if i take it little bit far away, it comes out blurry. it actually thinks that little blurry focus is the right focus.
mx499 said:
my phone has the same issue, it's not just focus for the pictures, but also for video recording. if i take it little bit far away, it comes out blurry. it actually thinks that little blurry focus is the right focus.
Click to expand...
Click to collapse
Exchange it. Only a handful of us had that issue. My 2nd n4 focuses fine.
Man, everything works perfect expected the focus on the camera. I already passed 14 days to exchange it. I hope the software update is going to fix it.
Sent from my SM-N910T using xda app-developers app
Lollipop made pictures blurry Nexus4
Camera was working ok with versions 4. x and pictures were nice and crisp.
Once upgraded to Lollipop pictures are blurry now, faces are washed off.
Happened on both mine and my wife's phone.
GoldenMoney said:
Camera was working ok with versions 4. x and pictures were nice and crisp.
Once upgraded to Lollipop pictures are blurry now, faces are washed off.
Happened on both mine and my wife's phone.
Click to expand...
Click to collapse
How did you update to lollipop? There isn't even an official cm build let alone an official 5.0 build
Automated google update
GoldenMoney said:
Automated google update
Click to expand...
Click to collapse
What update? 5.0 is null for this phone right now.
BAD ASS NOTE 4
Folks,
Facing exact same issue here is Aus.
Close focus - A OK pics.
Anything >1.5 mts blurry and useless.
Took it to a Samsung Store in Melbourne and now I am been tossed between the Carrier (VIRGIN) and Samsung.
The store staff could see the problem but wont do much.
Nexus 4
BACARDILIMON said:
What update? 5.0 is null for this phone right now.
BAD ASS NOTE 4
Click to expand...
Click to collapse
Apologies, my phone is Nexus 4, but the issue with camera remains the same.
GoldenMoney said:
Apologies, my phone is Nexus 4, but the issue with camera remains the same.
Click to expand...
Click to collapse
Oh this thread is for the note 4 that why we all was like it don't exist lol
BAD ASS NOTE 4
I had the same issue as well camera was fine than all of a sudden I noticed it taking blurry pictures, but closeups were fine. Wasn't sure if it was do to being in high altitude area or what. Tmobile swapped it out and the new one works fine now.
mardukeme said:
I had the same issue as well camera was fine than all of a sudden I noticed it taking blurry pictures, but closeups were fine. Wasn't sure if it was do to being in high altitude area or what. Tmobile swapped it out and the new one works fine now.
Click to expand...
Click to collapse
Started a petition thread here:
http://forum.xda-developers.com/note-4/general/galaxy-note-4-edge-blurry-camera-t2973493
dcuell12 said:
It seems the camera won't focus properly. The close up shots and front camera shots are high quality but the far shots its all blurry. Its not even that far lets say around 4-5 feet and the picture is blurry. Anyone know what might be causing this?
Click to expand...
Click to collapse
I'm having the same issue with my note 4. Takes blurry pics from distance, but close ups are sharp. I don't know how I did it, but if I hit the phone a couple times it focuses. Strange. But it works.
Not having issues. Pictures are picture-perfect.

Front Facing Camera in T-Mobile Note 4

Fortunately, I haven't had any focus problems with the cameras on T-Mobile's Note 4 as others have reported.
However, the Front Facing Camera is quite depressing in which too much movement causes the pictures to come out washed out and blurry. Taking pictures on the front facing camera requires a lot of steadiness; whereas when I shoot in video mode using the Front Facing camera, the live video playback on the display turns out smooth. Do you all experience the same phenomenon with the front facing camera? I know the front facing camera doesn't feature OIS, but still wondering what going here as my previous Note did not have camera issues.
winlinmac001 said:
Fortunately, I haven't had any focus problems with the cameras on T-Mobile's Note 4 as others have reported.
However, the Front Facing Camera is quite depressing in which too much movement causes the pictures to come out washed out and blurry. Taking pictures on the front facing camera requires a lot of steadiness; whereas when I shoot in video mode using the Front Facing camera, the live video playback on the display turns out smooth. Do you all experience the same phenomenon with the front facing camera? I know the front facing camera doesn't feature OIS, but still wondering what going here as my previous Note did not have camera issues.
Click to expand...
Click to collapse
you are not alone. i've found that in normal selfie mode, the viewfinder feels very laggy and the movement is both choppy and easily blurred.
to me this looks like a huge bug. if i change to wide angle selfie mode the movement is normal and smooth. so for me it seems like this problem / issue
is isolated within the normal selfie mode. i haven't tested out any different modes, but this is what i've learned thus far. very annoying to be quite honest.
surprised there's so few mentioning it. at least i kind of feel bothered by this sort of thing
No such issues. Both front and back are focusing quick.
Not having trouble with having to keep my hands steady for selfies. My hands shake from time to time and I let other people take selfies with my phone. Everybody was happy with their pics and putting them on Facebook. Even my dad who is a professional photographer.
I think you'd be hard pressed to find a better camera phone til the s6 or note 5.
They could always make it better of course. Always a good thing.
What roms are you guys using?

Dual camera won't focus, makes crackling sound (water damage?)

Last Tuesday my phone got wet while on a bicycle ride where it started to rain. The phone got wet enough that it started to randomly jump to different screens. I turned it off and put it in my pocket. Once I got home and dried the phone it seemed fine, and in fact the next day used the dual cameras to take a pic with no problem. There seems to be no water damge indicator in the dual flash.
Today tried to take a picture using the dual cameras and immediately got this crackling sound and the cameras wouldn't focus. I've done a search and couldn't find this exact problem elsewhere. The best way to understand what the cameras are doing is to show a video taken with them:
https://youtu.be/rms54f8O4vA
You can both see the inability of the cameras to focus and hear the crackling sound they make while trying to focus.
If I shift to the front facing camera it works just fine.
What to do? are the dual cameras kaput?
No one huh
Sent from my 831C using XDA Free mobile app
I have similar problem. Just bought it on ebay. Other camera works well. So just buy the new module for 25$ on ebay and replace it.
Which module?
rhe12 said:
Which module?
Click to expand...
Click to collapse
I think they mean the camera.
http://www.ebay.com/itm/OEM-HTC-One...ll-Assembly-/262017982132?hash=item3d017d1eb4
Oh OK thanks, that makes sense. In fact I found this which seems to confirm it:
https://www.ifixit.com/Answers/View/211994/How+do+I+replace+rear+camera+on+HTC+One+M8
Same symptoms, same suggested handling. I don't think I want to try and do it myself though, will have to find somebody who can do it for me...

Rattling Noise from Camera

Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
There is no issue, that is normal. I notice the same with my mate 10 pro. Your phone is fine.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
Shake it with the S-Pen removed .
Sent from my SM-N960U1 using Tapatalk
My phone makes a very loud rattle noise near the cameras when I shake it. Starting last night, when I use Live Focus or the 2x zoom, I get a really loud buzzing and vibrating coming from the top ear piece and the camera will not focus (pictures look absolutely terrible). I called Samsung last night and they used Samsung Tutor to mirror my screen and I wish I could have recorded the girl's reaction when seeing the photo quality. Unfortunately, I have to send it back to Samsung for repair. Sucks.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
pcriz said:
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
Click to expand...
Click to collapse
Would be interesting to know if a shock or drop can cause damage to the camera mechanism more now on this note than the previous models.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Would be interesting to know if a shock or drop can cause damage to the camera mechanism more now on this note than the previous models.
Click to expand...
Click to collapse
It's a moving part so it's very possible. Or it just fails with age.
pcriz said:
It's a moving part so it's very possible. Or it just fails with age.
Click to expand...
Click to collapse
Yep, that's what I was thinking, mechanical parts.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Shake it with the S-Pen removed .
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
pcriz said:
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
Click to expand...
Click to collapse
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
KyleLee088 said:
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
Click to expand...
Click to collapse
Not sure how you did that video, but it looked cool. Looked like an eye was there. Lol
Joking aside., Removed my S-Pen and shaked my phone , I could here a slight rattle, then with the S-Pen still removed I launched the camera app, and there was no rattling at all. So maybe yours is loose? Or maybe it's within tolerance levels. Hard to say without looking at the technical manual for this phone.
Sent from my SM-N960U1 using Tapatalk
KyleLee088 said:
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
Click to expand...
Click to collapse
That does seem a little loud
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
That's the image stabilizer module. It's supposed to move. If you lunch the camera and shake the phone again you'll notice you don't hear the sound.
stondec100 said:
That's the image stabilizer module. It's supposed to move. If you lunch the camera and shake the phone again you'll notice you don't hear the sound.
Click to expand...
Click to collapse
The sound persists even when the camera app is open
KyleLee088 said:
The sound persists even when the camera app is open
Click to expand...
Click to collapse
Must be faulty. Any drops?
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Must be faulty. Any drops?
Click to expand...
Click to collapse
Never dropped before
KyleLee088 said:
Never dropped before
Click to expand...
Click to collapse
I wouldn't worry about it then. If pics are fine.
Sent from my SM-N960U1 using Tapatalk
So, any news on this? I have the same problem, never dropped the phone but have this rattling sound, and it never seems to finish focus. Either in Live Focus or over 2.0x zoom pics in auto mode.
I will send it over for repair, but don't know how much will cost or take to fix it... Any news about that.?
I have this issue as well (unlocked model).
I had a similar issue on my note 5 (that model also produced a "buzzing" noise as the OIS mechanical, possibly MEMS based, system itself stabilized).
My Note 9 does this as well, consistent with the behavior in this thread and reported elsewhere on the internet . There are plenty of Youtube videos that accurately reproduce the problem.
It seems to be a common problem, although I admit I did not notice it when I first started using my phone.
I admit, the first time I noticed it was after a moderate drop. I have a rugged case (a Supcase, one of only a handful of rugged Note 9 cases that come with a built in screen protector).
I dropped the phone from 2~3 feet, and the phone landed on or near the corner, meaning it translated a lot of the impulse of the impact into the phone and the case's chassis.
That was when I first noticed the rattling. I picked up the phone and shook it to hear if there was anything wrong and noticed the rattling. It may be that this was simply the first time I actually noticed the noise and that it was always there, but its also possible that the impact of that fall caused some component of the OIS system to come loose or break.
It would be nice to hear from Samsung about this.
To reiterate:
i noticed this on my super old Note 5. Same exact sort of behavior with the camera, although that one produced the known buzzing/hissing noise associated with the OIS system, itself, stabilizing (also a visible distortion in the image displayed as the system came into balance).
My suspicion is that this is probably similar to the problem with the Note 5. Annoying. Odd for a flagship. Scary. Especially considering the price. AND.... critically.... possibly something that may become worse over time.
No obvious functionality issues.
One thing that might help would be an app or service that will provide a more thorough diagnostic of the camera sensor. Whatever that entails. Running all systems through their range of calibration and functionality to detect any problems.
Given the IP68 rating, I would be surprised if a drop from 2-3 feet with a known quantity rugged case would not be a warranty issue if the camera were damaged in some way.
my biggest concern is that if the, presumably OIS system, is allowed to wobble around to an extent that *sounds* like movement on the order of ~0.5-1.0 mm (which is miles of movement in this type of application), will this result in long term damage. If, every time I take a step, the sensor is wobbling back and forth.... 10s or hundreds of thousands of times... up and down every time I jump in and out of my car (I literally jump, its a big vehicle).... will these things reduce the lifespan of the camera as a result of this "looseness"?
On a side note if you did not buy your Note 9 from Samsung.com directly you cannot ever forever sign up for Samsung Premium care.
They absolutely will not, under any circumstances, allow you to sign up for their premium insurance plan, even if you purchased the device from Att or Verizon or T-mobile.... Even if you bought it yesterday. Even if you go to Best Buy and let someone look at the pone and verify that its not damaged.
no possibility. So its 100% Asurion and the warranty.
If you have ever tried to replace a Note with Asurion, you know that they typically do not provide direct replacements. Instead they will provide you with the newest top-tier S-phone. Either because they don't ever have enough refurb Note devices, or because the Note is too expensive, wholesale. Even Samsung has had issues with Note replacements through warranty or insurance.
I sent mine off to Samsung and should have it back this week. They didn’t really ask any questions or seem very concerned, but I rarely get anyone that can speak or understand English. Their lack of concern and customer service throughout this issue has been very disappointing.
Sent from my iPhone using Tapatalk
Got an email yesterday saying that my repair was complete and device has shipped. This is what they included in the email:
Original Problem:
MENU / COMMON APPLICATION ( NATIVE) - CAMERA / VIDEO - QUALITY ISSUES
Problem found:
CAMERA FAILURE
Solution:
REPLACED COMPONENT

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