My Virgin Mobile HTC Desire 510 is stuck on HTC screen. I just got the phone in April and need it to last me 2 more months. It is not rooted. I removed the SD card and have tried everything from the boot screen including a factory reset to no avail. What are my options? I really need to get this working again ASAP. Someone somewhere mentioned something about "flashing" it, but I don't know what this means or how to do it, or if that will even help me with this issue.
Please help!
Edit: I should mention that my computer runs OSX 10.9.5 (in case I need to download some programs) and I bought the phone in the US.
m00nkat said:
My Virgin Mobile HTC Desire 510 is stuck on HTC screen. I just got the phone in April and need it to last me 2 more months. It is not rooted. I removed the SD card and have tried everything including a factory reset to no avail. What are my options? I really need to get this working again ASAP. Someone somewhere mentioned something about "flashing" it, but I don't know what this means or how to do it, or if that will even help me with this issue.
Please help!
Edit: I should mention that my computer runs OSX 10.9.5 (in case I need to download some programs.)
Click to expand...
Click to collapse
The only thing you can do in your case with the limited understanding of flashing is to just download the RUU (Rom Update Utility) from the HTC website for your phone and run it from a computer. I don't know of any that can be used on OSx so you'll need to figure that out. The RUU will repair and restore your phone to factory default settings.
Related
Hi all, I've searched for help on this and not found anything, please don't crucify me if the solution is extremely simple. I wanted to post my problem in the relevant thread but it wouldn't let me do that so I made a new one.
My girlfriend recently won an Incredible S in a competition here in Shanghai. Great phone but it seems that the Chinese ROM is crippled in some ways - most importantly no Google syncronisation. She can set up her Gmail account in the usual way but it doesn't sync her contacts/calendar/email etc. like her Desire does. It's also got a bunch of Chinese crap that she doesn't need (Weibo, RenRen, etc.).
All I want to do is put a non-Chinese stock Sense ROM on it. I don't really care about custom ROMs as she really likes the Sense UI. It's currently running Gingerbread 2.3.3.
So I downloaded the 2.3.3 Virgin Mobile Australia ROM from this thread (since it seemed to be the most popular and apparently is free from any Virgin Mobile branding or bloatware). I researched and realised that I need to make a gold card. I did this using Goldcard Tool 0.7, and I double-checked with a hex editor that it was correct according to the .IMG I got from the site where you input your CID and get the IMG. Everything seems to check out.
So now I have the gold card in the phone, I connect it with USB debugging on, and put it into mass storage mode (I've tried in charge only mode too, didn't work). I then run the Virgin Mobile RUU file on my Windows 7 PC (RUU_Vivo_Gingerbread_S_Virgin_Mobile_AU_2.12.981.2_R_Radio_20.2803.30.085AU_3805.04.03.12_M_release_185029_signed).
And every time I try, I get the same error: Error [131]: Customer ID error.
I researched this and it seems this is what happens if you try to flash another carrier's ROM to your phone without a gold card. The full error text is "The ROM Update Utility cannot update your Android phone. Please get the correct ROM Update Utility and try again."
I also note that the Virgin Australia ROM has a lower version number (2.12.981.2) than the ROM that is currently on the phone (2.21.1400.8), could this be the reason why it won't update?
My main question is... what do I do from here to get the Virgin Mobile ROM running on the phone? Is it possible that they've made this phone so you can't flash any other ROM on it, even with a gold card?
Apologies for any noobishness. I have spent hours researching this, but to no avail. I previously rooted my girlfriend's HTC Desire and didn't have too many issues (and learned a lot about Android in the process), but this seems to be kicking my ass as I'm following instructions to the letter and it's still not working.
Any advice? I would really appreciate any help.
kinggimped said:
Hi all, I've searched for help on this and not found anything, please don't crucify me if the solution is extremely simple. I wanted to post my problem in the relevant thread but it wouldn't let me do that so I made a new one.
My girlfriend recently won an Incredible S in a competition here in Shanghai. Great phone but it seems that the Chinese ROM is crippled in some ways - most importantly no Google syncronisation. She can set up her Gmail account in the usual way but it doesn't sync her contacts/calendar/email etc. like her Desire does. It's also got a bunch of Chinese crap that she doesn't need (Weibo, RenRen, etc.).
All I want to do is put a non-Chinese stock Sense ROM on it. I don't really care about custom ROMs as she really likes the Sense UI. It's currently running Gingerbread 2.3.3.
So I downloaded the 2.3.3 Virgin Mobile Australia ROM from this thread (since it seemed to be the most popular and apparently is free from any Virgin Mobile branding or bloatware). I researched and realised that I need to make a gold card. I did this using Goldcard Tool 0.7, and I double-checked with a hex editor that it was correct according to the .IMG I got from the site where you input your CID and get the IMG. Everything seems to check out.
So now I have the gold card in the phone, I connect it with USB debugging on, and put it into mass storage mode (I've tried in charge only mode too, didn't work). I then run the Virgin Mobile RUU file on my Windows 7 PC (RUU_Vivo_Gingerbread_S_Virgin_Mobile_AU_2.12.981.2_R_Radio_20.2803.30.085AU_3805.04.03.12_M_release_185029_signed).
And every time I try, I get the same error: Error [131]: Customer ID error.
I researched this and it seems this is what happens if you try to flash another carrier's ROM to your phone without a gold card. The full error text is "The ROM Update Utility cannot update your Android phone. Please get the correct ROM Update Utility and try again."
I also note that the Virgin Australia ROM has a lower version number (2.12.981.2) than the ROM that is currently on the phone (2.21.1400.8), could this be the reason why it won't update?
My main question is... what do I do from here to get the Virgin Mobile ROM running on the phone? Is it possible that they've made this phone so you can't flash any other ROM on it, even with a gold card?
Apologies for any noobishness. I have spent hours researching this, but to no avail. I previously rooted my girlfriend's HTC Desire and didn't have too many issues (and learned a lot about Android in the process), but this seems to be kicking my ass as I'm following instructions to the letter and it's still not working.
Any advice? I would really appreciate any help.
Click to expand...
Click to collapse
This usually indicates a bad goldcard. What size SD card did you make the goldcard with? Also, when you ran the GoldCard tool, did you use the MMC0 or MMC1 value? Either way that is the problem because the IncS actually uses MMC2, so you need to use SimpleGoldCard:
http://forum.xda-developers.com/showthread.php?t=970157
tpbklake said:
This usually indicates a bad goldcard. What size SD card did you make the goldcard with? Also, when you ran the GoldCard tool, did you use the MMC0 or MMC1 value? Either way that is the problem because the IncS actually uses MMC2, so you need to use SimpleGoldCard:
http://forum.xda-developers.com/showthread.php?t=970157
Click to expand...
Click to collapse
Thank you SO much for replying! I was using MMC1 (MMC0 didn't work). I will try SimpleGoldCard and report back.
I tried with a 2Gb and a 1Gb card (both Sandisk), neither worked.
Thanks again for your help! Hope it works this time.
Well... progress! I think the gold card is working now, because I'm now getting a different error - Error 140, wrong bootloader. Guess it's back to Googling solutions...
kinggimped said:
Well... progress! I think the gold card is working now, because I'm now getting a different error - Error 140, wrong bootloader. Guess it's back to Googling solutions...
Click to expand...
Click to collapse
That could indeed be due to the fact you are on a 2.21 ROM and you are trying to flash a 2.12 RUU. The HBOOT versions are probably different.
tpbklake said:
That could indeed be due to the fact you are on a 2.21 ROM and you are trying to flash a 2.12 RUU. The HBOOT versions are probably different.
Click to expand...
Click to collapse
Well, I ended up using revolutionary.io to S-OFF the phone and install ClockworkMod Recovery, then tried the RUU again for good measure... and guess what?
IT'S WORKING
It's currently 30% through the "Updating system" phase, which is further than it's got before. There's also a progress bar under the HTC logo on the phone's screen, which hasn't appeared before.
I'll check back once it's worked or bricked the phone. Thanks again for your help!
VICTORY!
Thanks again for your help, mate. Now got the Virgin Mobile ROM up and running, and all the Google stuff is there. She's really happy with it!
Feel free to close this thread now guys, nothing more to see here.
Thanks again tpbklake!
Hi guys! Congrats for doing such good work!
I have a HTC Dream (T-mobile G1) which was locked at T mobile. I purchased a code online
and I unlocked it to all networks. The phone had the 1.6 Android version but I don't remember
the radio version. I downgraded it to RC29 in order to root it and install some newer version like
FROYO. The thing is the following, before I did all this I FORGOT TO TICK THE USB DEBUGGING
And now it turns on and I am on welcome screen (Tap the android for registering....)(when I have a sim card)
or no sim card and that is it (when it has no sim in it).
The problem is that I cannot install any update.zip or do any recovery etc...But I am thinking that I probably
do not have root access yet in order to do any of these. The problem now is that I stuck and I don't know what else
to do. Is there any way I can turn it all back the way it was? Or try something else?
Plus when I connect the phone to the pc it doesn't show up like a G1, it shows up as an Android device
which leads adb not to see it under devices! I tried all ways out there to make my pc recognize it as G1, but nothing.
Could anyone help? Thanking you in advance, and sorry for the long message!
Don't worry it happens to many, even if you had adb ticked it would be off by default when you downgraded. Just follow this guide, the section where it says bypass Google sign in with WiFi
http://forum.xda-developers.com/showthread.php?p=14193280
Sent from my Nexus 7 using xda premium
Hey guys. I just bought my HTC One (via Sprint) a few weeks ago and decided today to root my device.
I followed the youtube videos to a tee and got the device rooted. When I tried to flash a ROM is when I ran into issues...
I first tried Maximus HD 21 - but in my haste, upon installation, I didn't realize it said International One (Where I supposedly needed Sprint). The installation continued but once I rebooted the device it became stuck at the HTC Splash screen. Is there a chance that by running this "International" ROM, it permanently ****ed up my cell phone's radio signal/other aspects?
After that failed, I then wiped all caches/dalvik caches and tried the Bad Boyz ROM. No luck here either. I've tried a few others (insertcoin), to no avail. I made sure these were compatible with Sprint, but still I get stuck on the splash screen. Occassionally, when I get through to the phone itself, my mobile data won't become recognized, and the phone will reboot itself randomly.
Please help me. I'm at my wits' end. I've tried everything I know how to do. I've been trying to flash a stock ROM just to get it back to working order, but I can't figure out which one to use.
Any advice at all is welcome!
tl;dr - Not bricked, but not in working order. Need a working ROM for a Sprint HTC One. Please assist!
Check PM
bigdaddy619 said:
Check PM
Click to expand...
Click to collapse
Same problem here, can you help me?
Sent from my SCH-I605 using xda app-developers app
stryver said:
Same problem here, can you help me?
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
Look HERE
Hi there eveyone, thank you for reading this.
a friend of mine has an HTC Desire OPM1100 D626ph (says on the back of the phone)
when he tries to update to the newer version (the official way) He faces an error, the phone restarts and its stuck now on an endless loop. the options he had was htc recovery menu. he has tried all the options there in hope of fixing the problem.(he doesn't know english) and he probably ruined everything. now the phone doesn't have a back up, nothing works. ADB wasn't turned on in the begining. no fast boot. the only options i think i have is to download a rom via sdcard.(not even sure if it's external)
these are the options on the menu:
reboot system now:
apply update from adb
apply update from sdcard
apply update from cache
wipe /data/factory reset
wipe cache partition
backup user data
restore user data
any help on this would be appreciated, any ideas what should be my next step? i have history of using fastboot/adb. i don't know which rom i should download and from where? htc website confused me and the onlyy thread i found on the internet was this one and there are several links on there. not sure which one should i use?
thanks again guys.
Which carrier is he on? Also, we would need to know if it's a 626, 626s, 626x, 626g, etc... Not sure which model it is from the info posted above. If it's a 626s, the only way to recover is if it's a T-Mobile 626s (no other versions have an RUU to restore it to stock).
Sent from my HP SlateBook 10 x2 PC using Tapatalk
jtrosky said:
Which carrier is he on? Also, we would need to know if it's a 626, 626s, 626x, 626g, etc... Not sure which model it is from the info posted above. If it's a 626s, the only way to recover is if it's a T-Mobile 626s (no other versions have an RUU to restore it to stock).
Sent from my HP SlateBook 10 x2 PC using Tapatalk
Click to expand...
Click to collapse
thank you for your response
it's an HTC Desire 626G+ (dual sim) and the carrier is "Telecommunication Company of Iran"
Hmm - I would have him contact his carrier and see if they have an "RUU" available for that phone. An "RUU" is Windows application that will reset the phone back to the way it came from the factory - and can typically restore any phone - unless it has a hardware issue.
Otherwise, let's see if anyone else has any input (I'm not familiar with the 626g myself).
Sorry that I couldn't be more helpful!
Sent from my HP SlateBook 10 x2 PC using Tapatalk
jtrosky said:
Hmm - I would have him contact his carrier and see if they have an "RUU" available for that phone. An "RUU" is Windows application that will reset the phone back to the way it came from the factory - and can typically restore any phone - unless it has a hardware issue.
Otherwise, let's see if anyone else has any input (I'm not familiar with the 626g myself).
Sorry that I couldn't be more helpful!
Sent from my HP SlateBook 10 x2 PC using Tapatalk
Click to expand...
Click to collapse
i don't think the carrier would help out with this. though it made me think he didn't do anything wrong so do you think that warranty will accept the phone?
The carrier are the ones that need to supply the RUU (either directly or via HTC), which I why I mentioned that he should contact the carrier.
I would agree that it's a warranty issue if he we just trying to install an OTA update and it caused all of this...
Sent from my HP SlateBook 10 x2 PC using Tapatalk
i have same problem with D626ph. I was rooted phone with kingroot after this try to update with ota and result was error and phone boot only to recovery menu
Ahhh - yeah, if you are rooted (and unlocked bootloader), you cannot apply OTA updates. Although, usually, they fail right away and you can just boot right back into the phone normally (without the update, obviously). It's kinda strange that the OTA is bricking the phone like that.
Sent from my HP SlateBook 10 x2 PC using Tapatalk
i wasnt unlock bootloader. phone was trying updating itsef, but failed. cant revive anymore.
i was repair my phone after many hours by flashing with SP FLASH TOOL and with
this file:
https://mega.nz/#!qFgAUQTI
regards!
Cant download the file, post full link.
bossko said:
i wasnt unlock bootloader. phone was trying updating itsef, but failed. cant revive anymore.
i was repair my phone after many hours by flashing with SP FLASH TOOL and with
this file:
https ://mega .nz/#!qFgAUQTI
regards!
Click to expand...
Click to collapse
Your link requires an decryption key.
pl provide key. facing the same problem with htc 626g+. Updated via official OTA. Sad that they rolled it without thoroughly testing it.
Have you guys contacted HTC and/or the carrier? They should resolve this issue for you (via an RUU or some other means)!
Sent from my HP SlateBook 10 x2 PC using Tapatalk
diml0rd said:
Hi there eveyone, thank you for reading this.
a friend of mine has an HTC Desire OPM1100 D626ph (says on the back of the phone)
when he tries to update to the newer version (the official way) He faces an error, the phone restarts and its stuck now on an endless loop. the options he had was htc recovery menu. he has tried all the options there in hope of fixing the problem.(he doesn't know english) and he probably ruined everything. now the phone doesn't have a back up, nothing works. ADB wasn't turned on in the begining. no fast boot. the only options i think i have is to download a rom via sdcard.(not even sure if it's external)
these are the options on the menu:
reboot system now:
apply update from adb
apply update from sdcard
apply update from cache
wipe /data/factory reset
wipe cache partition
backup user data
restore user data
any help on this would be appreciated, any ideas what should be my next step? i have history of using fastboot/adb. i don't know which rom i should download and from where? htc website confused me and the onlyy thread i found on the internet was this one and there are several links on there. not sure which one should i use?
thanks again guys.
Click to expand...
Click to collapse
Check this out, hope it helps: http://forum.xda-developers.com/desire-626/help/fix-htc-desire-626g-update-command-t3243510
Guys thank you for your replies. I'm kinda new to xda forum. Should i reply one by one and quote people's names or just reply in one comment? Are there any rules?
About the post, it's weird that many people are experiencing the same problem! And where i live phone carriers don't care about phone problems and it's the first time I'm hearing that i should contact my carrier for my bricked device. But things are differently in different countries ?? to @tpr0 i might try your solution when i get my hands on the device againand if no one provides a better suggestion. Because i gave it back to my friend and told him to try the warranty. After a day turned out he has bought the device without a warranty! They sell phones without warranty in iran for a cheaper price. I think it's worth paying 50 more dollars for a 1-2 years warranty. Anyway I'll let you guys know as soon my friend returns his phone (which will be pretty soon I'm guessing. Meanwhile ill wait if anyone has a link for the ROM or a solution.
try this:
https://drive.google.com/file/d/0B-19rlZr42VQVzNzdEV2MkpQQzA/view?usp=sharing
can u tell me the procedure for working with this file ??
diml0rd said:
Hi there eveyone, thank you for reading this.
a friend of mine has an HTC Desire OPM1100 D626ph (says on the back of the phone)
when he tries to update to the newer version (the official way) He faces an error, the phone restarts and its stuck now on an endless loop. the options he had was htc recovery menu. he has tried all the options there in hope of fixing the problem.(he doesn't know english) and he probably ruined everything. now the phone doesn't have a back up, nothing works. ADB wasn't turned on in the begining. no fast boot. the only options i think i have is to download a rom via sdcard.(not even sure if it's external)
these are the options on the menu:
reboot system now:
apply update from adb
apply update from sdcard
apply update from cache
wipe /data/factory reset
wipe cache partition
backup user data
restore user data
any help on this would be appreciated, any ideas what should be my next step? i have history of using fastboot/adb. i don't know which rom i should download and from where? htc website confused me and the onlyy thread i found on the internet was this one and there are several links on there. not sure which one should i use?
thanks again guys.
Click to expand...
Click to collapse
Im facing the same problem with desire 626 dual sim,after update phone back me to the recovery menu and giving me message update fail.After phone reboot stuck me on recovery menu and thats is. With 2 hours reading forums,the only way was to flash stock rom via Spflash tool..Afterall banned update from phone ! I dont know why is that issues if someone knows tha answer please let tell us ?
If you're using a phone from Iran I think you have bigger things to worry about.
Thanks for doing this. I have run into this tricky situation. I will provide some background info:
I have Cyanogenmod 11 on my HTC One m7 (AT&T) by unlocking the bootloader. This morning I wanted to revert back to HTC Sense. I accidentally did a wipe on my phone and now it is stuck on the bootloader screen. In addition to this, my phone is not being detected by my PC/laptop/laptop 2 even after installing the drivers on these laptops/PC.
I have attached few images of my current HTC one m7 screen. No matter what option I select I end up on the same screen and in the same state.
I am requesting your help to restore my device to normal.
Thank you to all the experts out there!
imgur.com/mGFmW0v (wont let me post outside links)
imgur.com/t66qUXS
kalyan9002 said:
Thanks for doing this. I have run into this tricky situation. I will provide some background info:
I have Cyanogenmod 11 on my HTC One m7 (AT&T) by unlocking the bootloader. This morning I wanted to revert back to HTC Sense. I accidentally did a wipe on my phone and now it is stuck on the bootloader screen. In addition to this, my phone is not being detected by my PC/laptop/laptop 2 even after installing the drivers on these laptops/PC.
I have attached few images of my current HTC one m7 screen. No matter what option I select I end up on the same screen and in the same state.
I am requesting your help to restore my device to normal.
Thank you to all the experts out there!
imgur.com/mGFmW0v (wont let me post outside links)
imgur.com/t66qUXS
Click to expand...
Click to collapse
If you were using a custom rom and custom recovery why is your bootloader relocked? You can't boot custom software with a relocked bootloader.
If you took the picture while your phone was connected to your computer then there is something really wrong. FASTBOOT AC should only be displayed when the phone is ocnnected to a wall charger. When connected to your computer, its should say FASTBOOT USB. This could be caused by using a bad usb cable or maybe your phone/computer usb port is messed up.
Once your connectivity issue is solve you could flash this RUU to bring back your phone to stock.
https://www.androidfilehost.com/?fid=95916177934536694
kalyan9002 said:
Thanks for doing this. I have run into this tricky situation. I will provide some background info:
I have Cyanogenmod 11 on my HTC One m7 (AT&T) by unlocking the bootloader. This morning I wanted to revert back to HTC Sense. I accidentally did a wipe on my phone and now it is stuck on the bootloader screen. In addition to this, my phone is not being detected by my PC/laptop/laptop 2 even after installing the drivers on these laptops/PC.
I have attached few images of my current HTC one m7 screen. No matter what option I select I end up on the same screen and in the same state.
I am requesting your help to restore my device to normal.
Thank you to all the experts out there!
imgur.com/mGFmW0v (wont let me post outside links)
imgur.com/t66qUXS
Click to expand...
Click to collapse
I had the exact same issue. I relocked my bootloader on my laptop trying to go back to stock.My laptop ended up dying so I hopped onto my gaming rig and ran fastboot. My computer wasn't recognizing my phone in fastboot and I couldnt boot into CyanogenMod. I spent hours doing research and trying to fix it. I was ready to switch back to my old iPhone because my HTC wasn't working. Before doing that though I decided to try connecting my phone to my laptop again and see if it was a software issue. It worked perfectly and I unlocked my bootloader again so I could go back to my custom OS because I didn't want to deal with a bunch of that other crap to get back to stock. My point is you should try to use a different computer or usb cable if you can.