Related
Got my ignito the other day and realised yesterday that I haven't received any texts. The girlfriend also asked why I hadn't replied to her messages, and when I tried to send a message it comes up with:
Your text cannot be sent, check service center address in settings
Click to expand...
Click to collapse
Have looked through the settings and cannot find anywhere where to input the service centre number for O2. Also tried t O2 and O2 service settings programs in the program list, and they have problems connecting to retrieve any settings. Also on the O2 customer forum other people don't seem to have this problem.
Also have called customer services and even they are a bit unaware and wern't even in the know that this phone had been released. The data service guy over there hasn't even got any settings to push to the phone and has gone off to look for some.
Any ideas ?
Edit: The technical guy talked me through going into strat->settings and the phone area, then clicking on services and the 'voice mail and text messages' then retriving the settings to get to the message centre number. But when i do this the error thrown up says:
Cannot read settings from the network, try viewing settings later or disconnect data connection and try again.
Click to expand...
Click to collapse
Tried taking out battery and a hard eset and nothing has helped. The only thin I have done to the phone is update to HARD-SPL but have not flashed a custom ROM yet. Could this be the problem at all, as I didn't test the SMS before updating this ?
CHeers
Might not help but have you tried removing sim and replacing?
ytboy4 said:
Might not help but have you tried removing sim and replacing?
Click to expand...
Click to collapse
Ye the customer service guy got me to do that, and reset, but still the same. Just tried it again and still nothing. Will try my friends SIM card in the ignito to make sure it isn't my old SIM card.
Just managed to send an MMS to someone on the desk next to me at work, so just seems like MMS. Fiddling with different settings in the MMS, like gateway number ports etc, and MMS still works with a number of possible settings but no SMS.
Really hope I didn't screw it up with the HARD SPL, but will try other versions of that tonight.
Cleaned the SIM and nothing, plus a big thing I CAN RECEIVE TEXTS, but still can't send them. But in the phone settings area I can connect to the network for all the other options like call barring, caller ID, call forwarding, and call waiting, just not the voicemail and SMS option.
Lol comedy of errors.
start>settings>connections>advanced network
SMS Tab
there will be 4 possible settings here.
I sugest you try each of them, with a powercycle between each attempt just for good measure.
I had this on T-Mobile - the Sim didn't input the settings on install.
Go to phone > menu > options > services > voice and text settings and click get settings, you can try to input the service centre if it isn't there or wrong.
Cheers for that boys but still no luck. Tried all the GSM GPRS settings in the SMS tab and still the same.
ericson68, tried that lots the day I realised i was having text problems, plus the guy on the phone from O2 got me to try that, but as soon as i click on the SMS/voicemail settings tab it rejects it and says unable to contact. All other tabs on there can be conected to, like call baring etc, just the texts one which is screwed.
O2 have offered to give me a new one when a courier comes to collect the old one. only problem is my billing address is my parents house where the box is, so have to send the phone back to them tomorrow through our royal fail post system. Special delivery time I think.
Could the hard SPL upgrade have affected this in anyway, Im still running the ROM that came with it though ?
Just out of interest if you do a hard reset and then insert the sim do you get a notification asking to set up o2, or is your phone o2 branded?
ytboy4 said:
Just out of interest if you do a hard reset and then insert the sim do you get a notification asking to set up o2, or is your phone o2 branded?
Click to expand...
Click to collapse
The phone is O2 branded and has O2 software on it as well.
I have just hard reset it without the SIM card in and it installs some O2 things going through the progress bar, and also brings up a page to do with O2 GPRS settings and automatically configuring it.
another try
Hi
(sorry, I missed that you alredy tried this)
I have a swedish phone so I am guessing the English meny names.
Maybe you can try this.
Go into settings, select phone, select services, tap "voicemail and sms", tap "get settings from network" and see what happens. You should receive the sms servicec enter number.
Kindest Regards
stefan
stefan0290 said:
Hi
(sorry, I missed that you alredy tried this)
I have a swedish phone so I am guessing the English meny names.
Maybe you can try this.
Go into settings, select phone, select services, tap "voicemail and sms", tap "get settings from network" and see what happens. You should receive the sms servicec enter number.
Kindest Regards
stefan
Click to expand...
Click to collapse
Hey stefan. Thanks but have tried that, and that is where the problem is. The SMS service settings are in there but when I click 'get settings' it says:
'Cannot read settings from network, try again later'....
-Ad- said:
Hey stefan. Thanks but have tried that, and that is where the problem is. The SMS service settings are in there but when I click 'get settings' it says:
'Cannot read settings from network, try again later'....
Click to expand...
Click to collapse
Hi
Is it possible to type in the number and tap ok. That should initiate the phone/network with the message center number..
If there is a number there, what number is it?
stefan
Change the SIM card
Hi,
if you search the forum you will see that several people have the same problem, including myself...
Anyways, only solution (so far) is to change the SIM card. So just change your SIM card with your provider and it should work (this is probably free or really cheap anyways, you keep the same number etc.).
I have an unlocked Diamond and the same problem. Only my SIM card with Telenor provider does not work. Other Telenor cards work and also cards from different provider work.
So just change the SIM card and it should work (some people already tried it and it worked, I am too lazy to go to the store, but I will do it soon. until then I have another SIM card (different number) which works fine)
Cheers!
was this number ported to o2, or was it a new contract?
i had the same problem in the first 24 hours, worked fine after that.
Hey
Sorry didn't reply. Just after my last post I tried a friends SIM card at work and it worked fine, so must be my old sim card (5 yrs). My contract was an upgrade and have been with O2 for those 5 yrs.
New card on way to me now, thanks for all the help !
Custom ROM time this weekend
I have an unrooted ATT version of the nexus one. Randomly about 1 or 2 times a day while I am texting I will get a failed to send message and no matter how many times I try it just keeps failing. It won't allow me to send texts to anyone else either. however I continue to receive texts which is kinda odd.... the worst part is that always while this is happening I cannot make or receive phone calls this is very frustrating since I could be missing phone calls and wouldn't know it until I try and send an SMS or make a call. I have tried a lot of different things such as setting my bands to USA and setting my network preference to WCDMA Only but to no avail... I also tried a factory reset... also if I try and toggle airplane mode or turn off the radio it just crashes and I need to reboot.. if i try checking the SMSC while this is occurring but hitting the refresh button
I get refresh error and if I try and update it with the correct number I get update error... I really love my N1 and would really appreciate anyone who could shed some light on this issue
Re: My Nexus One won't send text messages or make phone calls unless I reboot
Could this be an AT&T network issue? I had similar symptoms with my HTC Hero (admittedly running EDGE) in certain parts of San Francisco earlier this year. It seemed to be the result of network congestion. Does this occur in a city or other urban area?
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
I am actually not on AT&T I am on Rogers network in Canada. I am living in Toronto so the 3G coverage is really good and I`ve never had this kind of issue with my previous phone which was a BB9000 and none of my friends seem to have any of these problems
I also found ppl on some other nexus one forums describing the exact same problem which leads me to believe its not a network issue but I am still not 100% sure I tried calling Rogers and had them do a cancel location and it didn`t fix the issue either
I had this issue only this morning and I'm in the UK, I put the phone into Airplane mode and back again and then everything is fine.
I have this issue about once a day.
Running the newest Cyanogen with no other modifications. Radio is the most updated one available.
Flipping to Airplane mode and backed worked on my G1 if I had an issue similar to this but the Nexus doesn't respond to it.
I reboot atleast once a day to fix this. -- Not sure if it's the radio or Cyanogen.
Anyone else have some input?
EDIT: Should have included, I am on T-Mobile
This actually happened with me today, a text kept failed and didn't get pushed through until I reset the phone. I'm hoping this doesn't turn into a daily thing
next time this happens if it happens again could u guys try and make a phone call before resetting so we can see if our problems are identical?
Thanks
This sounds like a problem I have had for several months now on T-Mobile (I just bumped the thread under the "General" topic to see if there were any developments, as I've been away from the board for six weeks or so). The symptoms I have are that the signal strength icon in the status bar shows zero bars with an "x" and the home screen says "No service." When I attempt to power off, after a while the spinning arrow stops spinning, the trackball flashes once, and then the phone reboots (takes about 45 seconds to a minute after I initiate the power-down before the reboot starts).
jasrups said:
This actually happened with me today, a text kept failed and didn't get pushed through until I reset the phone. I'm hoping this doesn't turn into a daily thing
Click to expand...
Click to collapse
Same thing happened to me today. I'm on a stock unrooted AWS version of the N1.
hayden1987 said:
next time this happens if it happens again could u guys try and make a phone call before resetting so we can see if our problems are identical?
Thanks
Click to expand...
Click to collapse
I am unable to make phone calls, send texts, etc. until I reset. It has no impact on Wifi but kills the cell network completely.
wmm said:
This sounds like a problem I have had for several months now on T-Mobile (I just bumped the thread under the "General" topic to see if there were any developments, as I've been away from the board for six weeks or so). The symptoms I have are that the signal strength icon in the status bar shows zero bars with an "x" and the home screen says "No service." When I attempt to power off, after a while the spinning arrow stops spinning, the trackball flashes once, and then the phone reboots (takes about 45 seconds to a minute after I initiate the power-down before the reboot starts).
Click to expand...
Click to collapse
I also have a long delay after hitting restart when I get this issue. Maybe Ill try to get a logcat and see what it gets stuck on..
I'm getting RMA'ed, again, for the same issue plus not being able to register on the network after I get the x with four blank bars. I get either "error searching for networks" or "sim is invalid on this network". It's since fixed itself... somehow but i was without any phone service despite trying everything (calling tmobile for network outages, hard reset, reseating the sim card, other stuff) for about 3-4 hours twice now... and a few shorter time periods (1-3 minutes of those errors) before that.
Possible solutions.. which I've only done after it started working again but didn't cause anything bad to happen. So far have been without any of the previous issues, plus my original long standing issue of not being able to send texts, get any sort of data, or call (I call it the up arrow without a down arrow problem where the phone is trying to connect but doesn't receive anything back). These solutions were originally posted here:
http://www.google.com/support/forum/p/android/thread?tid=3f4ad5ffac46bf92&hl=en
http://www.google.com/support/forum/p/android/thread?tid=47dc569ca9667ba7&hl=en
They're also solutions I've come up with for my issue as well and seemed to have worked for a couple of others.
It's as follows:
*#*#4636#*#* and selecting phone information. Press the menu button and select the proper band. I'm guessing if you're in canada on rogers which uses the same band as AT&T US you'd select USA band. Anyway after selecting it should re register on the network.. close out of there. Turn off and turn on the phone and see how that goes. For people in other regions I have no idea what to properly select but it was posted on one of the threads on the google forums that it should be "automatic". Check with your provider and/or google tech support.
Another thing I've seen is again in the *#*#4636#*#* menu under phone information put in (THIS NUMBER IS ONLY VALID FOR TMOBILE USA) under SMSC 12063130004 and press update. Call your provider for your number. Restart the phone.
Less likely solutions (in order of descending likeliness to help you in your particular case):
Hard reset and/or verify the APN settings for your carrier. I've been told non factory default APN values for tmobile over the phone (google support) so I don't know if verifying them or asking for them will help or cause more issues but sometimes there's apps the mess with the APN values which could cause some of your issues. So while this has a high potential to help, it's easy to screw up. Hard resetting the phone will give you factory default values (I'm 99% certain but from what I remember). Changing them from non factory default isn't a terrible thing however call your provider rather than google tech support for the values.
Calling up and asking to add/verify the IMEI number to the network (i never did this until recently although it didn't fix my issue right when they added it anyway) and/or doing a network cancellation might help. Unlikely but if you' RMA'ed once they'll have the wrong one on file and could cause issues depending on the network.
Replacing the SIM card. Takes literally 30 seconds. They ask for account info at the store, they scan the new one.. and give it to you. You pop it in and go. If you have an older SIM card this DEFINITELY could be the issue. Its unlikely its defective but it's always worth ruling that out.
Let me know if any of these help.
blisk said:
I'm getting RMA'ed, again, for the same issue plus not being able to register on the network after I get the x with four blank bars. I get either "error searching for networks" or "sim is invalid on this network". It's since fixed itself... somehow but i was without any phone service despite trying everything (calling tmobile for network outages, hard reset, reseating the sim card, other stuff) for about 3-4 hours twice now... and a few shorter time periods (1-3 minutes of those errors) before that.
Possible solutions.. which I've only done after it started working again but didn't cause anything bad to happen. So far have been without any of the previous issues, plus my original long standing issue of not being able to send texts, get any sort of data, or call (I call it the up arrow without a down arrow problem where the phone is trying to connect but doesn't receive anything back). These solutions were originally posted here:
They're also solutions I've come up with for my issue as well and seemed to have worked for a couple of others.
It's as follows:
*#*#4636#*#* and selecting phone information. Press the menu button and select the proper band. I'm guessing if you're in canada on rogers which uses the same band as AT&T US you'd select USA band. Anyway after selecting it should re register on the network.. close out of there. Turn off and turn on the phone and see how that goes. For people in other regions I have no idea what to properly select but it was posted on one of the threads on the google forums that it should be "automatic". Check with your provider and/or google tech support.
Another thing I've seen is again in the *#*#4636#*#* menu under phone information put in (THIS NUMBER IS ONLY VALID FOR TMOBILE USA) under SMSC 12063130004 and press update. Call your provider for your number. Restart the phone.
Less likely solutions (in order of descending likeliness to help you in your particular case):
Hard reset and/or verify the APN settings for your carrier. I've been told non factory default APN values for tmobile over the phone (google support) so I don't know if verifying them or asking for them will help or cause more issues but sometimes there's apps the mess with the APN values which could cause some of your issues. So while this has a high potential to help, it's easy to screw up. Hard resetting the phone will give you factory default values (I'm 99% certain but from what I remember). Changing them from non factory default isn't a terrible thing however call your provider rather than google tech support for the values.
Calling up and asking to add/verify the IMEI number to the network (i never did this until recently although it didn't fix my issue right when they added it anyway) and/or doing a network cancellation might help. Unlikely but if you' RMA'ed once they'll have the wrong one on file and could cause issues depending on the network.
Replacing the SIM card. Takes literally 30 seconds. They ask for account info at the store, they scan the new one.. and give it to you. You pop it in and go. If you have an older SIM card this DEFINITELY could be the issue. Its unlikely its defective but it's always worth ruling that out.
Let me know if any of these help.
Click to expand...
Click to collapse
I`ve tried all the solutions u`ve mentioned except for swapping to a new SIM card... I guess it might just be my next step but I have my doubts
I get this kind of issue occasionally, under these specific conditions only:
1. I'm at work.
2. I bring my phone with me into an area with no signal (screen says no signal, and I have 4 blank bars with an X) for more than a couple of minutes (for me, it's the room with the coffee machine - which I use a lot - no provider gets signal there on any phone).
3. It doesn't always happen, just sometimes, but when I go back to my desk, it won't reconnect.
4. Going into and out of airplane mode fixes it every time. However, with the latest CM and Ivan's Diet kernels, going into and out of airplane mode causes an immediate reboot when I try to come out of it, and only when I'm NOT connected by USB and when I AM coming from "dead" service, making logging the problem, well, problematic. Using other kernels (even OC'd kernels) does not seem to cause this airplane mode problem.
Only had this happen once trying to send a plain old SMS. I restarted the phone and no problem. I didn't think of trying to make cell calls, but if it happens again, I'll try that.
I too have had this issue with SMS. My browser works though when the SMS problem occurs. Haven't tried a phone call. I am on T-Mobile USA.
Are any of you using task-killers that may somehow be interrupting an important background service?
I have the same exact thing happen and I am on T-mobile US. I was hoping that I wasn't the only one but it seems to happen on all of my phones so I have just chalked it up to network congestion. Unless someone has an actual answer.
I have this issue about once a day.
Running the newest Cyanogen with no other modifications. Radio is the most updated one available.
Flipping to Airplane mode and backed worked on my G1 if I had an issue similar to this but the Nexus doesn't respond to it.
I reboot atleast once a day to fix this. -- Not sure if it's the radio or Cyanogen.
Anyone else have some input?
EDIT: Should have included, I am on T-Mobile
Click to expand...
Click to collapse
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
Have any of you edited your build.prop yet?
This helps with the switch from Edge -> 3G -> H.
I wonder if it would fix this issue.
I don't have the issue so I am unable to test myself.
This link may help. Its at least something to try.
http://forum.cyanogenmod.com/index.php?/topic/1721-3g-connectivity-issue-fix/
This link my help too.
http://forum.xda-developers.com/showthread.php?t=659102
Re:
same thing with me im going to check out those steps your provided.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
azalex86 said:
Are any of you using task-killers that may somehow be interrupting an important background service?
Click to expand...
Click to collapse
I am using Advanced Task Killer Free, but I'm pretty sure I added important background services to the ignore list so they shouldn't be killed.
Just to double check, what background tasks shouldn't be killed?
My apologies to the administrators for double posting. I posted in the wrong forum.
I am unable to send sms but can receive on my rooted Galaxy Note N7000.
When I check the Phone Information by dialing *#*#4636#*#*, the SMSC: field is blank.
If I click on refresh, it returns "00".
If I attempt to enter the number manually it just returns "update error".
I'm assuming that the number is stored on the SIM card and for some reason the phone can't read/access the stored number. This happened once before after rooting the phone and all I had to do then was hit refresh and update.
I re-checked from time to time and saw that the SMSC field was blank sms messages were sending correctly.
I tried installing Gingerbread 2.3.6 but I'm not sure is this was completely successful. The Settings > About Phone confirms the version as 2.3.6
but
1. it made no difference to the SMSC problem
2. all my settings, data and apps are still there.
3. the phone is still rooted.
I assumed all that would get wiped with a f/w upgrade. The instructions I followed said the phone would be reverted to non-rooted. I guess I must have got something wrong.
I talked to a guy at my local telco today. He spotted that the phone was rooted so was quick to blame that (maybe correctly) as the cause. However, when I showed him the settings page revealed by the *#*#4636#*#* string, he thought this was some software app I'd installed myself and not the phone's f/w till he typed the string on his own phone and saw it for himself.
Can anyone suggest a fix? Un-rooting? Wait for the next official Android upgrade for my phone/region?
Thanks in advance
Trevor
is your Msg center number is correct?
Go to Msging - setting - msg center number - confirm it with your operator/other person using same network.
Hmmm, interesting question. I checked with my telco today and they confirmed the correct SMSC number is 96197777 or this number with the country code prefix, +65 96197777. I'm in Singapore.
I checked my wife's phone and this is also the number she has on her SIM card.
So, I decided to try a trick I read about on the net last night. I put my SIM card in the wife's phone and manually entered 96197777. Then put the SIM card back into the Note and hit refresh (the SMSC field is always blank by default until I hit refresh).
The number that came up was 06915669917777!
I don't recognise this number but it works. I put my SIM card back into the wife's phone and it shows the number I entered - 96197777. I wonder WTF is going on.
Thanks for replying.
UPDATE
I just realised you were talking about the Settings in the Messaging App itself which I missed. Apologies for not reading coirrectly. The Message Centre number was blank so I've now entered +6596197777 and sent a message successfully. I'm still confused about which number is being used though. Maybe the one on the SIM card is ignored but if that's the case, why was I able to send messages with NO number entered in the messaging app itself?
Sorry for the long winded story.
dr.ketan said:
is your Msg center number is correct?
Go to Msging - setting - msg center number - confirm it with your operator/other person using same network.
Click to expand...
Click to collapse
Can anyone answer this? I don't have a problem right now. I'm just interested in learning how this works.
On my Note, the number shown in Messaging > Settings > Message Centre is +6596197777 which is the correct number for Singapore where I live.
However, the number shown by the code string *#*#4636#*#* > Phone Information > SMSC: > Refresh is "06915669917777".
Why are these two numbers different? Is the second one a different format?
Why I'm Asking
I came across a number of posts on various forums describing problems with sending sms (while still being able to receive) and I had this problem myself for a while.
1. Many posts said that the way to fix this problem was to get into the testing menu with *#*#4636#*#* and input the number in the SMSC: field and hit the "Update" button.
2. However, when I tried entering +6596197777, it returned "Update Error"
3. If I leave the field blank (it's always blank by default), and hit Refresh then
"06915669917777" appears.
4. I was able to send sms messages successfully with this number BUT WITH NO number entered in the Messaging > Settings > Message Centre.
5. I assumed (probably wrongly) that the Message Centre number was embedded on the SIM card when supplied by the telco.
Thanks in advance for any help with how this works.
Trevor
sacentre said:
Can anyone answer this? I don't have a problem right now. I'm just interested in learning how this works.
On my Note, the number shown in Messaging > Settings > Message Centre is +6596197777 which is the correct number for Singapore where I live.
However, the number shown by the code string *#*#4636#*#* > Phone Information > SMSC: > Refresh is "06915669917777".
Why are these two numbers different? Is the second one a different format?
Why I'm Asking
I came across a number of posts on various forums describing problems with sending sms (while still being able to receive) and I had this problem myself for a while.
1. Many posts said that the way to fix this problem was to get into the testing menu with *#*#4636#*#* and input the number in the SMSC: field and hit the "Update" button.
2. However, when I tried entering +6596197777, it returned "Update Error"
3. If I leave the field blank (it's always blank by default), and hit Refresh then
"06915669917777" appears.
4. I was able to send sms messages successfully with this number BUT WITH NO number entered in the Messaging > Settings > Message Centre.
5. I assumed (probably wrongly) that the Message Centre number was embedded on the SIM card when supplied by the ISP.
Thanks in advance for any help with how this works.
Trevor
Click to expand...
Click to collapse
i had similar problem with miui on my samsung s2, for me helped like this: put another sim card, send sms and than put back that main sim card. Maybe it will help
Hello sacentre,
I had a similar experience with my x10 when i updated to gingerbread 2.3.3. I tried messing with the settings, and after a lot of factory resets and google search, only one thing solved it. I can't guarantee if this will work for you, but here it goes.
1. Go to your local ISP and ask them to replace your SIM with a new one. (the reason behind this is that there might be an issue with old SIM cards, even if they are only a few months old) In most countries they allow you to keep the same number.
2. Power down phone and remove the old SIM card.
3. Power on the phone without the SIM card.
4. Power off phone.
5. Power it on with the new SIM card inserted.
The above did the job for me. If all else fails, factory reset.
Hi, thanks for the replies.
It's one of those things where the picture gradually evolves over time and is far more complicated than I'd thought (no surprise really). It's interesting though. As I said at the start of the thread, I can send sms correctly but I'd like to know more about how the software/firmware works and what these damn numbers mean.
The trick of putting the SIM card into another phone and attempting to enter the Message Centre number there was suggested a couple of times on the forums.
When I took the phone to my telco, that's the first thing they tried after I asked them to check and/or replace the SIM card. This confirmed my assumptions that
1. the number is embedded on the SIM card by the telco when supplied with the mobile contract.
2. the phone reads the number from the SIM card and the number should appear in the SMSC: field in the Testing menu when the Refresh button is hit. This doesn't happen. Even when I tried it the first time, all I was getting was "00" but later the different number as I describe above appeared. It works however but I still want to know why the number is different from the one in the Messaging app.
The staff at my telco had no knowledge of the Testing menu and emphatically claimed it was a third party app I'd installed illegally until I got one of them to key in the code on their own phone and see the menu for themselves!
Neither they nor I noticed that the phone's Messaging app did not have any Message Centre number entered at the time. I was still able to send sms with no number entered.
I learn a little more each day thanks to contributors on these forums. Thanks again.
Trevor
Bassarnis said:
Hello sacentre,
I had a similar experience with my x10 when i updated to gingerbread 2.3.3. I tried messing with the settings, and after a lot of factory resets and google search, only one thing solved it. I can't guarantee if this will work for you, but here it goes.
1. Go to your local ISP and ask them to replace your SIM with a new one. (the reason behind this is that there might be an issue with old SIM cards, even if they are only a few months old) In most countries they allow you to keep the same number.
2. Power down phone and remove the old SIM card.
3. Power on the phone without the SIM card.
4. Power off phone.
5. Power it on with the new SIM card inserted.
The above did the job for me. If all else fails, factory reset.
Click to expand...
Click to collapse
Every day I travel on the London Underground and obviously lose 4G signal when I am below ground.
Since the last update a week ago to 10.2.26.0, when I come back into a 4G area I cannot use any data services without either rebooting the phone or toggling Mobile data on and off, which is very frustrating.
The bars will show full 4G but no data will flow on any app until I do this.
Has anyone else experienced this?
Same on mine...
Yes same issue here
I had this happen to me earlier and it turned out that the access point settings had been altered at update from one firmware to the next. The system tries to install some generic APN-settings based on my operator’s name as my operator has no automatic way of installing them the usual way on this phone as it does on the more commonly used brands.
Check with your operator what the settings should look like and enter them under the access point settings for the sim-card if the current ones look off. Just an idea because I had the same problem going back to 4G from Wi-Fi. Reboot or airplane mode was the only thing to fix it for me. To be more exact it was the address for the setting “APN” that was wrong for me. The system had put an address that wasn´t a valid IP-address. Obviously, Xiaomi had tried to guess the address based on my operator name but got it wrong. As soon as I got the right setting in place all problems were gone.
This problem got worse as I had activated LTE voice calls. Before that it only happened occasionally, but with LTE-voice calls activated it happened every time I went from Wi-Fi to 4G.
gerhard_wa said:
I had this happen to me earlier and it turned out that the access point settings had been altered at update from one firmware to the next. The system tries to install some generic APN-settings based on my operator’s name as my operator has no automatic way of installing them the usual way on this phone as it does on the more commonly used brands.
Check with your operator what the settings should look like and enter them under the access point settings for the sim-card if the current ones look off. Just an idea because I had the same problem going back to 4G from Wi-Fi. Reboot or airplane mode was the only thing to fix it for me. To be more exact it was the address for the setting “APN” that was wrong for me. The system had put an address that wasn´t a valid IP-address. Obviously, Xiaomi had tried to guess the address based on my operator name but got it wrong. As soon as I got the right setting in place all problems were gone.
This problem got worse as I had activated LTE voice calls. Before that it only happened occasionally, but with LTE-voice calls activated it happened every time I went from Wi-Fi to 4G.
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Mine is unchanged from update, and it's as indicated on my operator site
meti84 said:
Mine is unchanged from update, and it's as indicated on my operator site
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So do you have:
wap.tim.it
or:
ibox.tim.it
gerhard_wa said:
So do you have:
wap.tim.it
or:
ibox.tim.it
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Well, I didn't update my profile in a while, I have fastweb now... BTW I have apn.fastweb.it
meti84 said:
Well, I didn't update my profile in a while, I have fastweb now... BTW I have apn.fastweb.it
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When I ping that address it comes up as invalid. You should see if there are alternatives.
gerhard_wa said:
When I ping that address it comes up as invalid. You should see if there are alternatives.
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https://www.fastweb.it/myfastweb/as...ne-configura-internet-su-smartphone-o-tablet/
It's in Italian, but as you can see it's the official Fastweb guide
gerhard_wa said:
I had this happen to me earlier and it turned out that the access point settings had been altered at update from one firmware to the next.
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Doesn't seem to be the issue. I am on EE here in the UK and the APN is correct. Can't see how toggling data off and on would resolve this if the APN was wrong anyway?
meti84 said:
https://www.fastweb.it/myfastweb/as...ne-configura-internet-su-smartphone-o-tablet/
It's in Italian, but as you can see it's the official Fastweb guide
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I can see that but still, do a trace route for apn.fastweb.it and it can´t solve that address so there is something wrong with it. Anyway hope you will find the culprit of your problem!
I almost have the same problem .. after a phone call 4g disappears .. After the talk 4g comes back but the data connection does not work anymore .. Data off and switching on is the solution. I have send my phone back to the retailer i hope dee can fix the probleem.
I have the same issue.......latest Global Beta......switching data off and on for now....and hoping that fix is coming as it is annoying...
Okay so this is found to be experienced by others - how do we bring this to Xiaomi attention? Right now a phone that just randomly chooses to lose data capability is useless, as I lose notifications, messages, home automation activity prompts, Ring doorbell alerts, Nest smoke alarm alerts - pretty much renders the phone useless if I am not connected to WiFi, and the worst is not knowing it's stopped working till I try something.
One thing you could do if you have activated VoLTE is to deactivate VoLTE. If this makes a difference it sugests that something is wrong in your local configuration. Otherwise you may have to take it back to the seller.
Same problem here in Germany with o2.
I just found this solution to slightly another but very similar problem and I'm testing it right now.
Go to the APN settings (Settings -> SIM card Settings) and better do a reset to default (not necessary). Choose the o2 option and in a field called MVNO type select IMSI. You should be fine.
Will report back if this worked.
gerhard_wa said:
One thing you could do if you have activated VoLTE is to deactivate VoLTE. If this makes a difference it sugests that something is wrong in your local configuration. Otherwise you may have to take it back to the seller.
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VoLTE is not enabled on my device, but this doesn't sound likely anyway - I have had the phone since the first week it was available in Europe - over 3 months - but the data stopping working only happened with a recent update. Anyway, this thread and other forums suggest this is a wider issue - can't see that sending it back to the retailer will achieve much as the replacement will likely do the same!
cool400 said:
Same problem here in Germany with o2.
I just found this solution to slightly another but very similar problem and I'm testing it right now.
Go to the APN settings (Settings -> SIM card Settings) and better do a reset to default (not necessary). Choose the o2 option and in a field called MVNO type select IMSI. You should be fine.
Will report back if this worked.
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Click to collapse
The APN settings are all greyed out on EE - I can read them but I can't edit them?
Any news here? I'm still stuck with this annoying problem.
I'm on MIUI 10.2. 9.0 Global and no updates available.
Just came here to say I have he same problem. Not really too annoying as all it takes is toggling airplane mode off then back on after a couple of seconds. But sometimes I don't even know the problem has surfaced and I end up missing notifications.
It happens sometimes even after I enter an elevator then leave.