Related
What do you think? If Samsung is unable to repair the GPS via a future software update, would you just accept it, or would demand your money back?
I would demand my money back.
It's near useless for me as it is now.
Now I'm carrying two devices. My 3GS to continue using my TomTom, do my email, read my news. But I use the SGS for Internet on the go (at home I use my iPad). Hate carrying two devices having to make one a hotspot.
Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?
Sent from my wonderful GT-I9000 using Tapatalk
bushrat; said:
Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?
Sent from my wonderful GT-I9000 using Tapatalk
Click to expand...
Click to collapse
Yes, I've tried. They want me to pay penalty for breaking the contract, and they would not accept the phone back. They would only replace it within 14 days with another new phone. After 14 days, they will only repair the phone, but not give me a new replacement. The Telco shop only acts as the middleman, and responsibility lies with Samsung to them.
Had I taken the $59 per month plan, then I could return it, no question asked within 7 days, and I only have to pay for any calls and data use. But I'm on the $49 per month plan because I wanted to commit myself to using Android by burning my own bridge. It's a mistake on hindsight. I didn't expect it to be so bad.
I feel that Samsung should work with the Telco to do exactly what Apple and ATT did, which is to allow people to back out of the contract without penalty, and have the phone returned. After all, this is a far far more seriously problem than in iPhone 4 in my mind at least.
The responsibility (under Australian law) is with the retailer, although they consult with a specialist (ie the manufacturer) to determine if there's a fault.
If the phone is faulty, and does not perform the task for which it was purchased you are entitled to a full refund of the purchase price.
www . accc . gov . au
Have faith that It will be fixed, since the phone is still in very early days.
I'm putting my trust in Samsung! Hopefully we won't get burned.
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
Eaglesteve, surely you have consumer protection laws in Aus? The device is clearly not fit for purpose, therefore breaking the terms of your contract In the UK all major retailers will try to sell additional cover or insurance; although the consumer protection act makes them legally obligated to repair or replace electrical goods for up to 5 years after the date of purchase. My point; retailers rely heavily on consumer ignorance You didn't purchase the device directly from samsung, the store can't absolve responsibility by claiming to be a "middle man".. plus most sales assistants know jack **** about the legalities of your agreement.
Write a formal complaint to the retailers head office, send the letter via recorded delivery and state that you've been advised to provide a response period of 14 days before taking your complaint further. You don't want to look for a replacement, make it clear that it's a manufacturing fault and not specific to your device. There should be an AUS ombudsman that deals with consumer complaints (bit.ly/8Xl55G), find the correct governing body and lodge a formal complaint, they should provide a reference for your case; include it in the letter to the retailer. In the UK you would then be able to take your complaint to the small claims court, however most companies will **** bricks and fold before it reaches this stage. The bottom line is the device was sold to you for its GPS capabilities, the information provided by the retailer mislead you to into the agreement; you've signed up under false pretences, reason enough for the contract to be declared void
sensi_ said:
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
Click to expand...
Click to collapse
Im gonna flash to JM2 today, but Im getting a bit weary of the faith in Samsung.
Firstly, I'd point out that Samsung announced the phone in March. Three months perfecting the phone, and they still couldn't get the GPS sorted.
Another month later and with many firmware releases during that time, and still it doesn't look like its fixed. (though I haven't tried JM2 yet - in any event, the rumour is that it still doesn't fix onto more than 8 satellites despite seeing more, and it still doesn't lock onto anything with an SnR < 20)
Cya
Simon
yup, as far as samsung is concerned the device is already sold, they sell it on big bulks to retailers
it's the retailer duty to either give you the refund or not.
samsung will only accept RMA, or Warranty services
eaglesteve said:
I feel that Samsung should work with the Telco to do exactly what Apple and ATT did, which is to allow people to back out of the contract without penalty, and have the phone returned. After all, this is a far far more seriously problem than in iPhone 4 in my mind at least.
Click to expand...
Click to collapse
IIRC (it's been a while since I bought the original iPhone), this isn't something new due to antenna gate and it's just Apple's spin machine doing what they do well. Contracts in the US telecom industry, not just on AT&T, are written in a way that this review period exists.
The only difference here is that there is a slight difference in restocking fees, where they wont be applied like they have at times in the past. This isn't really "Apple working with AT&T" as much as touting a possibility that typically exists, there are certain exceptions by carrier but one reason why AT&T isn't combating this is the same reason they were hesitant to accept Android phones, and they ultimately gimp Android phones, Apple is just $$$$ to them. Once again AT&T beat their quarterly record for profitability and they are the most profitable carrier in the US even though they are #2 in customers. Needless to say, they are at the whims of Apple, but this isn't a big compromise on either's behalf.
Amazing. So far, 1/3 of people are happy to accept faulty goods.
http://www.boygeniusreport.com/2010/07/18/samsung-captivate-now-available-from-att/
Some people here have returned it to AT&T, while I don't know it has been penalty free, I think you need to not put the onus on Samsung and need to have a better comparison in-mind.
sensi_ said:
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
Click to expand...
Click to collapse
I'm waiting for my replacement now. If the GPS still doesn't work, I might do that. As for JM2, I don't believe it do anything based on whatever limited reading I did on some of those threads.
sjdean said:
Amazing. So far, 1/3 of people are happy to accept faulty goods.
Click to expand...
Click to collapse
I guess there's two main to three main things that could be at play here:
1) GPS isn't important to these people, therefore they are voting on their bias rather than from an objective viewpoint
2) GPS isn't a core functionality, therefore it's hard to say it justifies a return or that it is "faulty" as you put it
3) GPS is imprecise by nature, so users who have a strong need for it should be more informed about their purchase and the onus is on them to do their hw or lay in the bed they've made.
I am abstaining because I find the premise somewhat flawed, first of all. I think retailers and/or carriers are responsible, just like in other industries/product lines. If I buy a wireless router that doesn't perform well in, let's say it's wired performance I don't go direct to the manufacturer there. If I buy a camera that advertises 12MP but seems to produce ****ty results, I again, go to my retailer. In here, I also have a slight bias, originally being in the U.S. where we typically buy are phones through a carrier who give us a bit of extra protection because of the way contracts are set up they don't want to lose a customer totally (also part of the premise of the argument is based on a carrier logic that I don't think is applicable in this thread, but that might just be my opinion and I'm alone there).
So, I think the premise is flawed, and perhaps my logic is flawed, but I don't want to just vote "no" just because if either is flawed. However, I don't disagree with the "no" camp.
Lots of good advice from many of you. I'll have to talk to them if mynnext unit does not work. I hope it will work, since half the people polled claim that theirs are perfect.
If it does not work, I'll reason with Optus to get bout of the contract. I wonder how much of the $49 is for the phone and how much is for the data and calls. Should I simply withhold my payment, return the ozone, and pay them for actual calls and data used?
sjdean said:
Amazing. So far, 1/3 of people are happy to accept faulty goods.
Click to expand...
Click to collapse
Yeah that's just the Samsung reps voting.
eaglesteve said:
Lots of good advice from many of you. I'll have to talk to them if mynnext unit does not work. I hope it will work, since half the people polled claim that theirs are perfect.
If it does not work, I'll reason with Optus to get bout of the contract. I wonder how much of the $49 is for the phone and how much is for the data and calls. Should I simply withhold my payment, return the ozone, and pay them for actual calls and data used?
Click to expand...
Click to collapse
Depends on how much you paid for the phone. 24 month contract? Tmo is selling their, slightly gimped model for $500 USD, I think that's on the high end of what they might get from international suppliers, depending on how big they are even though the international version is more costly.
So, ~500USD/24~20USD/month, maybe less, if fully subsidized. Forgive me for cutting corners and not looking into your location specifically, but I figure it's better than looking for the absolute cheapest UK/Euro/Thailand location.
There is no upfront cost for the phone. Just 24 months x $49. I had offered to continue with the plan but with an alternative phone and topping up the difference in monthly fee) but they refused that.
Am I the only one here thinking that it was part of google's plan to make it look like they sold a bunch of N4s in order to get the media's attention by bragging about how many they sold? Just Google: "nexus 4 sold out". You will find many websites reporting that nexus 4 are selling like hot cakes/or are sold out. I'm going to have to look at the next news paper, I bet we will see it in the headlines. This is wonderful news for Google. Great advertisement.
More over I would like to know what you guys think of this. Don't you think that such a rich company like Google would have for seen this?
Also the fact that the number of sold devices are not being reported, wouldn't that indicate that the amount of devices are actually not that much after all? (mentioning the # of sold units would discredit their bragging right? - Of course, only if it is not high)
Chances are they have a lot on stock but want to sell only a certain amount for the time being.
Now what would concern me is, if it actually is the truth that they ran out of supply. I mean, LG? There are few people who have faith in LG, their android update policy is enough to associate that company with incompetence.
Even with the nexus phone being an LG, they already managed to leave a bad impression in countries with no play store by announcing a price which could be nearly up to double the price of the nexus 4 in the play store.
What if LG is not able to keep up with demand? What is your say? What do you think is going on?
I visited a site that mentioned that Google has done this before, in order to see how high the demand is and to fulfill the needs a few days/weeks/month later. Was not following the galaxy nexus sale , anyone that experienced this here?
Hope this thread doesn't get closed, I could imagine some interesting discussion going on
no, just scumbags trying to make a profit by hogging all the stock
AznDud333 said:
no, just scumbags trying to make a profit by hogging all the stock
Click to expand...
Click to collapse
I think it its engineered, why not Apple do it all the time
Naw, I mean, there really weren't any commercials over it or anything. Google has the money to spend on advertising for it, but they honestly didn't. I feel they just weren't too sure on when to do it themselves and that we were probably making more out of it than needed to be.
dahmmy said:
I think it its engineered, why not Apple do it all the time
Click to expand...
Click to collapse
google's site never lags
it lagged today.
It's a big global conspiracy to ruin your day. Mission accomplished.
If this was Apple then, yes, I would believe it was intentional but honestly the server was crashing. What I saw you can't fake. It was like a DDoS attack. That server was basically brought to its knees. SERIOUSLY.
Sent from my Nexus 7
Ravynmagi said:
It's a big global conspiracy to ruin your day. Mission accomplished.
Click to expand...
Click to collapse
The Illuminati. Yes! They are watching us!
@above: hmmm. I prefer Lg is incompetent
I think it may be a combination of Google's lack of concern about their customers combined with a poor working relationship with LG. I don't think Google wants publicity about this launch because they and LG won't come off looking too good. Google must have thought it was getting more units from LG because they had indicated they would sell the Nexus 4 via Playstore in the Netherlands and Belgium. Then at the last minute, they had to cancel those commitments because they didn't get enough units from LG. At the same time, non-US carriers selling the phone at a much higher price than Google got units ahead of launch time so their customers could physically have the phone today. Hence, you have a number of users posting threads here about problems with their brand new Nexus 4 phones, which they have in hand. So, LG shorted Google to send phones to vendors that sell the Nexus 4 at a higher price. I suspect the whole sales cycle of this phone may be marked by problems between Google and LG, resulting in supply shortages for the lower priced Google-sold phones. If consumers want the phone and don't want to wait for weeks at a time between LG's periodic shipment of a meager supply to Google, you may be forced to buy from other vendors at a higher price or, in the US, a contract commitment to T-Mobile. It looks like Google + LG= oil + water; they don't mix well.
mke1973 said:
I think it may be a combination of Google's lack of concern about their customers combined with a poor working relationship with LG. I don't think Google wants publicity about this launch because they and LG won't come off looking too good. Google must have thought it was getting more units from LG because they had indicated they would sell the Nexus 4 via Playstore in the Netherlands and Belgium. Then at the last minute, they had to cancel those commitments because they didn't get enough units from LG. At the same time, non-US carriers selling the phone at a much higher price than Google got units ahead of launch time so their customers could physically have the phone today. Hence, you have a number of users posting threads here about problems with their brand new Nexus 4 phones, which they have in hand. So, LG shorted Google to send phones to vendors that sell the Nexus 4 at a higher price. I suspect the whole sales cycle of this phone may be marked by problems between Google and LG, resulting in supply shortages for the lower priced Google-sold phones. If consumers want the phone and don't want to wait for weeks at a time between LG's periodic shipment of a meager supply to Google, you may be forced to buy from other vendors at a higher price or, in the US, a contract commitment to T-Mobile. It looks like Google + LG= oil + water; they don't mix well.
Click to expand...
Click to collapse
.... Or maybe not. That's quite the stretch.
shadehh said:
Also the fact that the number of sold devices are not being reported, wouldn't that indicate that the amount of devices are actually not that much after all? (mentioning the # of sold units would discredit their bragging right? - Of course, only if it is not high)
Click to expand...
Click to collapse
It is Google's policy not to release sales figures. So it indicates absolutely nothing. Asus released some Nexus 7 sales figures last month and apparently Google was not too happy.
This is what happens when things are under-priced. Whether mandated by law (price controls) or whether a company does it out of its own desire (Nexus 4). Selling something below its true value will lead to shortages because the demand will be too heavy. Combine that with Google probably trying to not overestimate the demand in order to not build too many, it should be no surprise that it sold out so quickly.
FallN said:
If this was Apple then, yes, I would believe it was intentional but honestly the server was crashing. What I saw you can't fake. It was like a DDoS attack. That server was basically brought to its knees. SERIOUSLY.
Sent from my Nexus 7
Click to expand...
Click to collapse
very true... i had an N4 in my cart 8 times today (EIGHT freakin times) and each and every time i tried to proceed, i got that craptastic yellow banner telling me that something happened on the back end. their servers were absolutely hammered.
PincheKeith said:
This is what happens when things are under-priced. Whether mandated by law (price controls) or whether a company does it out of its own desire (Nexus 4). Selling something below its true value will lead to shortages because the demand will be too heavy. Combine that with Google probably trying to not overestimate the demand in order to not build too many, it should be no surprise that it sold out so quickly.
Click to expand...
Click to collapse
I'm happy with the low price and even if I have to wait a year to get a nexus 4 I'm so happy Google set new standards. I don't find the price too cheap, they could have easily added 50 bucks more for all I care. But I'm glad they set new standards for great hardware all others phone manufacturers must now adjust
I waited all day, from 3:00 AM EST when it was SUPPOSED to launch, to 12:00 PM EST when the "second" launch time was "announced", resulting in two times in which the "Add to Cart" button popped up but didn't work after clicking through. The minute I step inside my house, I rush to my computer, and see a nice, red SOLD OUT sign.
It had to be either a) testing the waters in terms of demand for the device (highly unlikely), b) a publicity stunt in order to garner more (free) attention for the Nexus4 (as we say it, any publicity is good publicity), or c) as stated a shortage of devices as a result between miscommunication/communication breakdowns between LG and Google.
Thoroughly disappointed. I sold my phone (GNexus) in the hopes of upgrading for very little $, and now I'm stuck with no phone at all.
oceansaber said:
I waited all day, from 3:00 AM EST when it was SUPPOSED to launch, to 12:00 PM EST when the "second" launch time was "announced", resulting in two times in which the "Add to Cart" button popped up but didn't work after clicking through. The minute I step inside my house, I rush to my computer, and see a nice, red SOLD OUT sign.
It had to be either a) testing the waters in terms of demand for the device (highly unlikely), b) a publicity stunt in order to garner more (free) attention for the Nexus4 (as we say it, any publicity is good publicity), or c) as stated a shortage of devices as a result between miscommunication/communication breakdowns between LG and Google.
Thoroughly disappointed. I sold my phone (GNexus) in the hopes of upgrading for very little $, and now I'm stuck with no phone at all.
Click to expand...
Click to collapse
man, i feel you. i sold my gnex and my backup (g2x) device in anticipation of the nexus 4. I'm old and tired. So, i'm just going to go to my tmobile store and pick up a note 2. I got one for my wife last week and she has been completely satisfied with it. I'll re-evaluate the state of android in a couple months, whereby I might sell the note 2 to finally get the nexus 4. we'll see.
If you believe that its all a conspiracy, put your aluminum foil hat back on and go sit in the corner.
PincheKeith said:
This is what happens when things are under-priced. Whether mandated by law (price controls) or whether a company does it out of its own desire (Nexus 4). Selling something below its true value will lead to shortages because the demand will be too heavy. Combine that with Google probably trying to not overestimate the demand in order to not build too many, it should be no surprise that it sold out so quickly.
Click to expand...
Click to collapse
Finally someone who understand economics.
Put gas half price today. Guess what will happen. Even if gas stations prepared. EVERYONE will gas and you can't prepare for that. Supply is driven by how valuable it is to sell. Demand is determined by how much value you get. They released a 600$ phone at 300$. Take off your tinfoil hats and go to school.
There is no conspiracy. We are talking about about a relatively small cell phone player in LG and a device with a small profit margin. Considering that both these companies are banking on the same profit model, ie, google wants large volume sales for ads and LG wants large volume to compensate for smaller net profits per phone. With the next big phone literally always around the corner, to delay sales in any way is very bad for both companies.
shadehh said:
I don't find the price too cheap, they could have easily added 50 bucks more for all I care.
Click to expand...
Click to collapse
Then it is too cheap If people are willing to pay $400 or $450, and they sell it for $350, that's too cheap. That's why demand is (and should be!) so high.
I don't think they did this intentionally, they have a great device at a great price and it sold out.
Why do we have to endure weeks of waiting for the release of a new Samsung device when it has been announced? All those people at the unpacked event waving the Note 4 and Edge around on stage or within the experience stands make me jealous but also make me angry.
I never see why the phones/devices cannot be on the shelves within a week of an announcement for contract free purchases. I understand there might be negotiations with carriers but why stop those with the cash in their hands?
I also would love to know who decides on which country gets a certain device and when.
Samsung is particularly bad at this. They drag their heels with pricing, release dates and availability. Surely this can be all in place prior to their events.
It's not wrong, you're right!
Apple does very well
I know. How long does it take to mole the circuit board, etc?
Its potential for cash cow. People say Oct 5th for T-mobile. Thats 4 weeks too long.
This is one thing Apple actually does very well. Release date generally follows announcement by less than 2 weeks. Pre-orders start just a few days after the announcement.
It is very annoying. I wish they'd just wait to announce until they're closer to release. Who cares if it leaks during production? Samsung isn't as bad as LG tho, they are terrible.
This article is another reason why the wait is irritating. http://www.gsmarena.com/nvidia_files_a_patent_lawsuit_against_samsung_and_qualcomm-news-9564.php
Samsung is terrible at this. Apple has almost always released within earshot knowing the hypetrain is still there. By the time Note 4 arrives iPhone6 will be on shelves. Noone outside the geekworld is hyped about a Note 4. Even casuals know a new and bigger iPhone are coming. After the S5 dissaponting sales you'd think Samsung would pull out all stops.
Shame, they could be taking advantage of the earlier announcement over apple but they're going to just let apple rake in the earlier pre orders.
for one, it's pretty obvious they need time to produce hundreds of thousands of them first., on top of that, each carrier needs time to receive the units and to do their own testing and get samsung to load things on to them, firmware,modems,etc..
surely if they were available right after announced that would mean the device was already in productions many weeks prior and shipped/stocked at all retailers before hand.. this wouldn't make sense..
this is just standard on all electronic and if you ever bought any other piece of electronic in the past, you would have known this is normal practice to announce and then begin shipping out to retailers.
zergslayer69 said:
Shame, they could be taking advantage of the earlier announcement over apple but they're going to just let apple rake in the earlier pre orders.
Click to expand...
Click to collapse
preorders are already open on the sprint website and have been for a couple days http://www.sprint.com/landings/samsung_note4/index.html?ECID=vanity:galaxynote4
blame the carrier if yours isn't available for preorder yet.
tft said:
for one, it's pretty obvious they need time to produce hundreds of thousands of them first., on top of that, each carrier needs time to receive the units and to do their own testing and get samsung to load things on to them, firmware,modems,etc..
surely if they were available right after announced that would mean the device was already in productions many weeks prior and shipped/stocked at all retailers before hand.. this wouldn't make sense..
this is just standard on all electronic and if you ever bought any other piece of electronic in the past, you would have known this is normal practice to announce and then begin shipping out to retailers.
Click to expand...
Click to collapse
Well I already stated that I understood why there was a delay for carrier testing but I am talking about those who wish to buy outright. And if Apple and HTC can get their stock out shortly after announcements then why can't Samsung? Saying this is normal practice does not make it acceptable.
The devices shown at the launch were not prototypes, the production process has already begun and could have been stepped up prior to the launch.
Also, it still does not answer the question on pricing, release dates and country availability (for carrier free devices) these things need to be finalised before launch or very shortly after. In my opinion it's all just a tactic to build up some sort of hype
tft said:
blame the carrier if yours isn't available for preorder yet.
Click to expand...
Click to collapse
Preorder is not the same thing. I only see registration for email alert. Same as T-mobile.
I find it strange that Cellphone carriers do not even concentrate in advertizing for the release of the Note 4.
This is why its nice not having carriers mess and install a bunch of bloat. I don't think carriers mess around with iPhones and install their software on it, so less time wasted on things you don't need or care about. Just get the product out and sell it.
Anyways, just poor planning really, a month is a long time in the tech world and consumer electronic hype wears off fairly fast when something else new and shiny comes out in between then.
apprentice said:
Saying this is normal practice does not make it acceptable.
Click to expand...
Click to collapse
People love hyperbole I guess. If it is 'unacceptable' to you then buy an iPhone or HTC product.
Samsung can release its phone any dang time they feel like it - that's their business. If you don't like it, you can not buy it - that's your business.
JasonJoel said:
People love hyperbole I guess. If it is 'unacceptable' to you then buy an iPhone or HTC product.
Samsung can release its phone any dang time they feel like it - that's their business. If you don't like it, you can not buy it - that's your business.
Click to expand...
Click to collapse
Well duh.. Thanks for explaining that, I feel so enlightened now.
My point of this post is for debate as to why it happens. We the consumers are entitled to complain. I am looking for logical answers not "If you don't like it buy something else" it's not bringing much to the table.
Thats why i am getting the Iphone 6 over the Note 4, it'll be available sooner and i need a high end phone bad. Good thing is ill be able to sell the iphone 6 at a great price and pick up the note 4 when its out.
apprentice said:
Well duh.. Thanks for explaining that, I feel so enlightened now.
My point of this post is for debate as to why it happens. We the consumers are entitled to complain. I am looking for logical answers not "If you don't like it buy something else" it's not bringing much to the table.
Click to expand...
Click to collapse
There is no answer other than that is how samsung chooses to do it.
Could they hold the announcement closer to the physical release? Yes, of course they could. They just prefer to do it this way, for whatever marketing reason.
If the marketing people thought it was strategic to announce closer to physical release, they would. But clearly they don't.
If Samsung "should" copy something apple does, its their method of announcing and SHIPPING a product very quickly post launch. That is their only major issue. Why allow other OEM's to get product out the door and lose sales and yes they do lose sales and now that apple is going big and bigger on their phones next week with a launch before the Note 4 hits stores that is a big deal and some would be Note 4 buyers will get a 5.5" iphone instead, (dumb move, but it's their choice).
I fully agree with the OP and carriers are very likely the issue. Negotiations would likely have been done already, in the US anyways its likely more about last minute bloatware and who has a "bigger" tower than anything else.
I blame Verizon, for everything lol.
Apple has more control over the carriers.
Apple has more control over the carriers and the supply chain, that is why their rollouts are quicker.
iPhone 6 on the 19th
I thought this thread would be exploding with comments about how Apple can do it in less than 2 weeks.
Anything over 30 days is crazy. The battery life on my Note 2 fading away, I've been eligible for an upgrade for months.
Now that I know the specifics of the Note 4 it has given my a chance to look at other phones S5, G3, M8 or wait for Nexus X.
The longer I wait the less likely that I'll make an 'impulse buy' I'm still excited about the Note 4 but I'm weighting the cost vs features.
What's up with the pre order pages on Samsung.com and Sprint.com? Did I actually pretty order or was it just an email notification? I didn't even receive an email confirmation.
I have used Samsung for a long time (including the Note 7 fiasco) and have many of their products in my house. I like using Samsung Pay, except it doesn't work on Apple Pay capable terminals in my area, but they have now gone too far. I'm done.
My rewards points were substantial. I was not aware they expired so I was just letting them roll. I tonight find out that they do expire and they have all been devalued at some time in February of this year I think. This devaluation has cost me $120+! There was no grandfathering or adjusting existing points with this unannounced and uninformed change. Further accumulating points has also been cut in half, basically.
If you take the time to dig you can find out about the expiring points on the Samsung Site, but you MUST dig. I was told by more than one Samsung Rep that they did NOT expire. If Samsung were a decent company it would appear in the FAQs. There is nothing anywhere about the devaluation of existing points, a $100 card went from 40,000 to 50,000 points or 20%!
They could have emailed notice of the redemption change, or prorated the old points, or grandfathered the redemption rate on old points, but nope. Nothing. Nada. Basically, we are taking back some of that money we promised you when you bought our product, too bad. I'm done with their big company bullying.
Does this break the bank? Of course not. It is the principle. There is too much decent competition out there and I'll live without Samsung Pay. By the time I buy another phone the world around here may have caught up and it will not be "special" anyway.
So if you have Samsung Rewards points, sorry about your luck.
Well, I can see your point, very valid as you expected some benefits when you made your purchase, but for many people, like me, the only reason to buy a note 8 was the device itself, I really did not care about points, bonuses, gifts, bundled goodies, etc, I just wanted the supberb device the note 8 is, but that is my opinion
winol said:
Well, I can see your point, very valid as you expected some benefits when you made your purchase, but for many people, like me, the only reason to buy a note 8 was the device itself, I really did not care about points, bonuses, gifts, bundled goodies, etc, I just wanted the supberb device the note 8 is, but that is my opinion
Click to expand...
Click to collapse
Same all that extra ish....I never cared for.....am i even a loyal Samsung guy....no....even tho i favored Samsung phones over others from note 3 to 8....from Samsung epic 4g(s2) to s8+...
The only thing that would make me leave Samsung phones are the locked bootloader...but guess what it's still locked and I'm still here because the phones are just to good to pass on.....points? Meh.....but I do get it....its the principal of just letting us know....
I too normally feel that way about points programs. But this was a $200 rebate that is now $100 and other rebates from item purchases. I may have bought the products without the rebates IDK.
Samsung said at the ti. e of the purchase "here's the deal", paid me off in points, then reduced the value of the points WITHOUT notice. They retroactively changed the terms of the sale.
I dont buy Apple products because of company practices, so now Samsung has grown too big and developed that same "Do as we want to the customer" practice. Tired of their lies. What is the next lie to me?
Phredeee said:
I tonight find out that they do expire and they have all been devalued at some time in February of this year I think.
Click to expand...
Click to collapse
Yes the points you earn were cut in half, yet the cost of items have remained the same which will take you twice as long to get something. I have been occasionally using Samsung Pay to get the $20 gift-card at 6000 points since they cut the points in half then I am probably dropping it. It was a great incentive to use Samsung pay but now it will take forever to get anything which makes the point system dang near useless. The only reason I may still use Samsung Pay is the security regarding those "skimmers" people are using at gas pumps/etc to help cut back on someone stealing my credit card number, even though it still happens every couple years or so...
Samsung Rewards rip-off
xbmoyx said:
..., yet the cost of items have remained the same .....
Click to expand...
Click to collapse
Not true. The cost of items increased by 20%. See my example of a $100 rewards card increase from 40,000 points to 50,000 points. This happened across the board on the Rewards Cards. I've heard that gift cards and Samsung product redemptions also increased but can't confirm.
So it is a double whammy for their customers. You earn less AND it takes more at redemption. Done without notice or concern for their existing customers.
Sure, companies revamp their rewards programs. But they either pro rate existing points or notify the customer of upcoming changes or both. Samsung did neither.
Phredeee said:
Not true. The cost of items increased by 20%. See my example of a $100 rewards card increase from 40,000 points to 50,000 points. This happened across the board on the Rewards Cards. I've heard that gift cards and Samsung product redemptions also increased but can't confirm.
So it is a double whammy for their customers. You earn less AND it takes more at redemption. Done without notice or concern for their existing customers.
Sure, companies revamp their rewards programs. But they either pro rate existing points or notify the customer of upcoming changes or both. Samsung did neither.
Click to expand...
Click to collapse
I believe there was a notification on the SamsungPay app/ email (I do not remember which or both). So, they are not deceptive. Maybe you missed it/ blatantly choose to ignore it?
Also, when you signup for Samsung Pay, it clearly says points expire after 1 year, so....
Sure, they did not grandfather the point values, but, those are points and if you really wanted to get something, you should have redeemed it. There is no reason to flak a company if you did not take pains to understand how and when the points expire. If its hurting your bottom line so much, did you try calling SamsungPay support and talk to them and inform about your concern? I have done that multiple times and they have been reasonable.
Reward programs and all will always change at the will of the company, thats what they mention in the fine print. So, if you "agreed" to the terms, you have little to no choice. As an individual, if you want to stop buying Samsung products, sure, its your choice. Will it change Samsung or anyone else? Not really. C'est la vie!
xbmoyx said:
Yes the points you earn were cut in half, yet the cost of items have remained the same which will take you twice as long to get something. I have been occasionally using Samsung Pay to get the $20 gift-card at 6000 points since they cut the points in half then I am probably dropping it. It was a great incentive to use Samsung pay but now it will take forever to get anything which makes the point system dang near useless. The only reason I may still use Samsung Pay is the security regarding those "skimmers" people are using at gas pumps/etc to help cut back on someone stealing my credit card number, even though it still happens every couple years or so...
Click to expand...
Click to collapse
myechophone said:
I believe there was a notification on the SamsungPay app/ email (I do not remember which or both). So, they are not deceptive. Maybe you missed it/ blatantly choose to ignore it?
Also, when you signup for Samsung Pay, it clearly says points expire after 1 year, so....
Sure, they did not grandfather the point values, but, those are points and if you really wanted to get something, you should have redeemed it. There is no reason to flak a company if you did not take pains to understand how and when the points expire. If its hurting your bottom line so much, did you try calling SamsungPay support and talk to them and inform about your concern? I have done that multiple times and they have been reasonable.
Reward programs and all will always change at the will of the company, thats what they mention in the fine print. So, if you "agreed" to the terms, you have little to no choice. As an individual, if you want to stop buying Samsung products, sure, its your choice. Will it change Samsung or anyone else? Not really. C'est la vie!
Click to expand...
Click to collapse
I received no notice. or I surely would not have chosen to lose over $100 by choice. Certainly not blatantly.
"...if you really wanted to get something, you should have redeemed it..." Really!? Is it not reasonable to let points accumulate in order to reach a desired goal?
If you read my post you will see where I mention it is not about my bottom line. Yes, I have spoken to SamsungPay support 4 times in the last day. Explaining each time, each time there is nothing offered, NOTHING. Realizing the first tier of support is limited to their authorization I request to speak to a supervisor. Each time I'm promised a call back. None of those 4 call backs have happened. The last was 4 hours ago. That's some customer respect, eh? " Just lie to them, they will go away." Going away is exactly what I'm doing. This is just one forum where I express my feeling on the issue. Perhaps someone else notices that is shopping. IDK, maybe.
There may have been some notice of point expiration and/or change in the rules in the boilerplate fine print in the beginning. Hardly clearly by any measure. No one that I know reads the entire EULAs/terms in detail. If Samsung cared about making these details clear they would be in the FAQs. I searched for an explanation and found nothing on their web site about the redemption value change. What's clear is that they don't want it clear. They didn't want a run on the points and if they can save $100 per customer it sure does help their bottom line. Most companies phase these changes in.
No, I don't think that my rant will directly affect Samsung at all. But remember, class actions all start with a single person.
Phredeee said:
I have used Samsung for a long time (including the Note 7 fiasco) and have many of their products in my house. I like using Samsung Pay, except it doesn't work on Apple Pay capable terminals in my area, but they have now gone too far. I'm done.
My rewards points were substantial. I was not aware they expired so I was just letting them roll. I tonight find out that they do expire and they have all been devalued at some time in February of this year I think. This devaluation has cost me $120+! There was no grandfathering or adjusting existing points with this unannounced and uninformed change. Further accumulating points has also been cut in half, basically.
If you take the time to dig you can find out about the expiring points on the Samsung Site, but you MUST dig. I was told by more than one Samsung Rep that they did NOT expire. If Samsung were a decent company it would appear in the FAQs. There is nothing anywhere about the devaluation of existing points, a $100 card went from 40,000 to 50,000 points or 20%!
They could have emailed notice of the redemption change, or prorated the old points, or grandfathered the redemption rate on old points, but nope. Nothing. Nada. Basically, we are taking back some of that money we promised you when you bought our product, too bad. I'm done with their big company bullying.
Does this break the bank? Of course not. It is the principle. There is too much decent competition out there and I'll live without Samsung Pay. By the time I buy another phone the world around here may have caught up and it will not be "special" anyway.
So if you have Samsung Rewards points, sorry about your luck.
Click to expand...
Click to collapse
I mean it is kind of caveat emptor. I, it seems, wisely cashed in my points every 10K for my $50 gift cards. My wife just missed out on having enough this go around. Now she has close to the 12,500 that she needs, but it will take even longer. It is a free points system though, they don't even have to offer you anything. Plus you are getting any interest you may accrue by leaving the money in your bank account and paying your credit card once a month. You also get any rewards points that card may offer. It really is double or triple dipping.
I imagine people like my wife and I are the reason they halved it and increased it. We have extra phones and maxed them out every month under normal operation. To the tune of about $40 a month when you work the math out. I can't think of any reason Samsung will lose sleep over not retaining your business. This is truly a trivial reason to boycott them. What were you saving up for anyway? A Ferrari?
Hell I can think of a few reasons that personally effect me in a much larger financial scale right off the top of my head.
Note 7. $500+
Dropped support for my Note 12.2 Pro. $500+
ARC HDMI port stopped working on my 75" TV $2000+
Don't forget Samsung is the ONLY device with MST payments. I don't even carry a wallet anymore...and I've never had a terminal that would accept ApplePay and my phone/watch not work.
please note that in the retail business, expiring points is common practice. it is also stated somehwere in the 'fine print' that was never read and tossed away.
thinking otherwise is a grave misunderstanding on your part.
Anyways, the device it self and any marketing schemes are 2 things and are 2 very different departments. Hell, samsung usa samsung canada and samsung xyz all have their own terms and conditions.
its like buying mc donalds coffee and collecting the tags to evenrually get a free coffee. well they probably expire. and if they dont that means they reserve the right to pull the promo at anytime.
the question you need to ask yourself is:
are you buying the cofee because its good or because you want a free one eventually?
i work support in the retail business and loyalty accounts, points etc is just a scheme to make you buy more. Isint this common knowledge?
At this rate, you should boycott everything if you are unhappy with the terms because samsung is just the point of the iceberg.
in the long run, the only meaningful thing that you can do is stop spending money period. they are all out there to get you.
now with all these pay pass technologies you can spend even faster to accumulate more points to then spend them again etc...it never ends till you put a stop to it.
Ok. So the def. common practice caused you to boycott samsung products...
I see.
To he honest, I never paid attention to the rewards points. For me, the most important thing is the device itself, the design, the features, how advanced it is. I guess like Apple who never gave you any reward points will never piss you off
Me too for many reasons... Reason 1 is the delayed updates... RiP Samsung
DemGer said:
Me too for many reasons... Reason 1 is the delayed updates... RiP Samsung
Click to expand...
Click to collapse
Wow. I guess Samsung will change their strategy. Too many people leaving.
DemGer said:
Me too for many reasons... Reason 1 is the delayed updates... RiP Samsung
Click to expand...
Click to collapse
I got Oreo a week after the S8. Which came out like 6 months before. Of course they wouldn't release Oreo before the S9 came out. What delay?
A few points:
The interest earned current in bank accounts is miniscule. Credit card interest in my case is moot since I pay none.
It is not common practice to be so evasive informing customers that there are changes happening to loyalty programs. I've had loyalty points prorated when points were devalued. How far do you have to drill down at Samsungs Rewards website to find any mention of points expiring?
Samsung Customer Service promised many calls and emails that simply did not happen.
I have Samsung TVs, Washer, Dryer, Microwave, Refrigerator, Phones, and more. All purchased within the last 2 years with well over $15k spent.
It is not really about the money or the product, it is about how I'm being treated. I wasn't happy about how I was treated with the Note 7 either.
Samsung Pay capability and the $200 price reduction were by far the driving force behind my purchase of the Note 8. Samsung Pay is becoming less desirable since it works at fewer and fewer places as Apple Pay becomes more popular. My phone does not work wherever Apple Pay does (newer POS machines). I have talked to Samsung many times about this with zero results. The $200 rebate has changed now also. I am paying more for less.
Samsung expects me to return, and do without a phone for weeks, if I have a warranty issue. Even if the phone is only days old. This is just another detail that is not well communicated by Samsung.
I could go on and on about features promised but not available. So, my decision is about the cumulative disrespect shown by the "grown too large" Samsung.
Sure, it's a nice phone. But is it that much nicer than the competition if it doesn't have Samsung Pay and cost $100+ more? Why should I buy Samsung? Not price, not service, and the competition is close with other Android phones and I expect to be even closer as time goes on.
Well, clearly you made a big mistake when you bought a note series phone, this device is meant for those who find the s pen and all its functions the number 1 reason to buy it, if this unique characteristic was not the compelling reason to buy a note series device, then an iphone would have been a more useful option for you, as you said that you find more and more apple pay sites and less and less samsung pay sites, at least where you live or work or travel
I'm sorry but I am sure the rewards points expiring ins in the ToS agreement. You know that lil fine print everyone just checks I agree without reading. So it's on you and not them.
As far as updates it seems all phone makers and carriers drags their feet on updates. As they all love to put their little stuff in there over base android. If you want timely updates with android. You need to use a Google phone. I like samsung phones even with the note 7 fiasco. I started with moto original droid phone and moved to HTC but the phones went downhill over time.
I have used apple devices but found them lackluster at best. Not saying it's a bad phone as I suggest them to people that wants a phone that's simple to operate. All phones has their drawbacks
Sent from my SM-N950U1 using Tapatalk
I got my Note 8 last year through Best Buy with Verizon, and there was a sweet promotion that pretty much rendered my Note 8 to only cost $306 by the end of my two year device payment plan. It's my main phone use of today.
About 3 weeks ago, I found someone selling a Galaxy S8+ of a few month's use with LOTS of charging accessories for only $200! I went to pick that up because it was such a steal and it would be cool to have a backup phone to say the least.
So now it's the month of August, and Best Buy awarded me a 10% off coupon on select items. Apparently, it works for the Note9! And the trade in they're offering is $450 for an S8+/Note8 towards the new Note9. So $100 off + $450 = $550 off a $1000 smartphone! And if I am able to sell the AKG headphones, this new phone is practically a few hundred dollars!
But then I'm thinking to myself...is it really worth it to switch to the Note 9 as my main? I can sell away my Note8 for extra money back in this overall "dilemma" and I'll just continue to make payments as if nothing happened because I doubt Verizon will know whether I have the phone on hand or not. lol
What do you guys think? I have until Thursday evening to jump in on this. Is this worth it for the amazing deal I've found here?
Some speculation, but the terms on the Best Buy trade-in offer mention it's via a gift card and coupon. I'm not familiar with how Best Buy applies coupons, but it could be that the two coupons might not stack if this is the case... unsure. Otherwise, I think it's a decent deal, yes.
vacaloca said:
Some speculation, but the terms on the Best Buy trade-in offer mention it's via a gift card and coupon. I'm not familiar with how Best Buy applies coupons, but it could be that the two coupons might not stack if this is the case... unsure. Otherwise, I think it's a decent deal, yes.
Click to expand...
Click to collapse
I was on chat with a Best Buy representative last night for an hour to verify everything, and he told me to keep screenshots and come into the store to place the order while having them process the trade in so it would all work.
A Note 9 for sub $600.00 is worth it, just from a math perspective.
Here is the breakdown you provided. You paid $350(Note 8) + $200(S8+) = $550 All-in.
If you got the Note 9 it would breakdown $1000(Note 9) - ($100(coupon)-$350(S8 Trade In))=$550 for a Note 9; if you sell your Note 8 for more than $550 you profit.
If not you still win because the most you will have spent for 2 banging phones is $900.
chavist said:
A Note 9 for sub $600.00 is worth it, just from a math perspective.
Here is the breakdown you provided. You paid $350(Note 8) + $200(S8+) = $550 All-in.
If you got the Note 9 it would breakdown $1000(Note 9) - ($100(coupon)-$350(S8 Trade In))=$550 for a Note 9; if you sell your Note 8 for more than $550 you profit.
If not you still win because the most you will have spent for 2 banging phones is $900.
Click to expand...
Click to collapse
Oh uh, the Best Buy deal only allowed one trade in device, so it would be the S8+. That phone is eligible for $450 towards the Note 9. The birthday coupon takes off 10% from the regular price, so that's $100. That's how it came to be 550 off the phone. The Note 8 could just sit with me or I can sell it either way. Hehe
Of course it's a great deal! This phone is substantially better than the Note8 in my opinion (as a Note8 user/lover), if nothing else just for the battery! Although there is a lot more I am excited about (pen with BT for photos, more storage, more RAM, new color, contrast with signature ink, improved camera, stereo speakers, etc.).
I'm not 100% sure how it works, but you may have to pay off Verizon for the Note8 though. I thought I had heard that if you try and buy a phone that has not been paid off, it won't work. In other words, you could not sell your Note8 and have the other person stick their SIM in it. I could be mistaken, but I would look into it!
PsiPhiDan said:
Of course it's a great deal! This phone is substantially better than the Note8 in my opinion (as a Note8 user/lover), if nothing else just for the battery! Although there is a lot more I am excited about (pen with BT for photos, more storage, more RAM, new color, contrast with signature ink, improved camera, stereo speakers, etc.).
I'm not 100% sure how it works, but you may have to pay off Verizon for the Note8 though. I thought I had heard that if you try and buy a phone that has not been paid off, it won't work. In other words, you could not sell your Note8 and have the other person stick their SIM in it. I could be mistaken, but I would look into it!
Click to expand...
Click to collapse
Nice to hear from a fellow Note8 user. I was debating about if it is really worth it, but I would really like a fatter battery for sure!
I'm not going to do anything to hand over the Note 8 though, so passing up the S8+ is my full intentions.
GigaSPX said:
Nice to hear from a fellow Note8 user. I was debating about if it is really worth it, but I would really like a fatter battery for sure!
I'm not going to do anything to hand over the Note 8 though, so passing up the S8+ is my full intentions.
Click to expand...
Click to collapse
I actually also have an Orchid Gray Verizon model. It is easily my favorite phone that I've ever had. The ONLY things keeping it from perfection (in my opinion) are: (1) battery size, (2) lack of stereo speakers, (3) fingerprint scanner annoyance. Those have all been fixed (along with the obvious processor upgrade and camera upgrade and pen upgrade), so I am 100% positive this will be a dream phone for me. There are literally no other phones I even care about or am jealous of (I often get phone envy...). This thing is going to be amazing, which is why I splurged and got the 512GB model to make it the ultimate dream phone, future-proof phone (in case I keep it for a long time!).
PsiPhiDan said:
I actually also have an Orchid Gray Verizon model. It is easily my favorite phone that I've ever had. The ONLY things keeping it from perfection (in my opinion) are: (1) battery size, (2) lack of stereo speakers, (3) fingerprint scanner annoyance. Those have all been fixed (along with the obvious processor upgrade and camera upgrade and pen upgrade), so I am 100% positive this will be a dream phone for me. There are literally no other phones I even care about or am jealous of (I often get phone envy...). This thing is going to be amazing, which is why I splurged and got the 512GB model to make it the ultimate dream phone, future-proof phone (in case I keep it for a long time!).
Click to expand...
Click to collapse
I think I'm going to do it, just hoping I won't get screwed over in store saying it can't be applied even though it shows it for me online.
I loved my note8 until it was stolen...
Anyway, I pre-ordered from Samsung. I drove over to Costco and they are giving away some type of $70.00 charging kit with your purchase but you must finance the phone which means a query to your credit report. For some reason you can't just purchase the phone outright.
Bestbuy did not have any deals on this phone. I spoke with their Samsung rep who demoed the BT from the other side of the store and took photos... Pretty damned amazing!
B&H Photo/Video has a pretty nice deal but I didn't see any way to trade in your old phone with them. + they are charging you NYC Tax which is pretty damned high!
Anyone know where the best deal is on this phone? For now, I'll stick with my order from Samsung's website. They still haven't charged my CC as of this time which makes me think that maybe I won't be getting my phone on Friday. UGH! Since my Note 8 was stolen, I've been without a phone for the past month and it's been a pretty damned painful month but I survived .
Secondlaw said:
I loved my note8 until it was stolen...
Anyway, I pre-ordered from Samsung. I drove over to Costco and they are giving away some type of $70.00 charging kit with your purchase but you must finance the phone which means a query to your credit report. For some reason you can't just purchase the phone outright.
Bestbuy did not have any deals on this phone. I spoke with their Samsung rep who demoed the BT from the other side of the store and took photos... Pretty damned amazing!
B&H Photo/Video has a pretty nice deal but I didn't see any way to trade in your old phone with them. + they are charging you NYC Tax which is pretty damned high!
Anyone know where the best deal is on this phone? For now, I'll stick with my order from Samsung's website. They still haven't charged my CC as of this time which makes me think that maybe I won't be getting my phone on Friday. UGH! Since my Note 8 was stolen, I've been without a phone for the past month and it's been a pretty damned painful month but I survived .
Click to expand...
Click to collapse
Where are you located? The deals I'm trying to take advantage of is available through Best Buy themselves.
How did your phone get stolen? You can't track it?
GigaSPX said:
Where are you located? The deals I'm trying to take advantage of is available through Best Buy themselves.
How did your phone get stolen? You can't track it?
Click to expand...
Click to collapse
I tracked it then they turned it off. From here, I went online and hopefully deleted all of my stuff that was on there. Unfortunately, my micro-SD Card was not encrypted so if you see me on Redtube be forewarned, it might not be pretty...
I went into a local BestBuy store. The sales guy didn't have 1 deal for me other than what was already on the Samsung website.
GigaSPX said:
I got my Note 8 last year through Best Buy with Verizon, and there was a sweet promotion that pretty much rendered my Note 8 to only cost $306 by the end of my two year device payment plan. It's my main phone use of today.
About 3 weeks ago, I found someone selling a Galaxy S8+ of a few month's use with LOTS of charging accessories for only $200! I went to pick that up because it was such a steal and it would be cool to have a backup phone to say the least.
So now it's the month of August, and Best Buy awarded me a 10% off coupon on select items. Apparently, it works for the Note9! And the trade in they're offering is $450 for an S8+/Note8 towards the new Note9. So $100 off + $450 = $550 off a $1000 smartphone! And if I am able to sell the AKG headphones, this new phone is practically a few hundred dollars!
But then I'm thinking to myself...is it really worth it to switch to the Note 9 as my main? I can sell away my Note8 for extra money back in this overall "dilemma" and I'll just continue to make payments as if nothing happened because I doubt Verizon will know whether I have the phone on hand or not. lol
What do you guys think? I have until Thursday evening to jump in on this. Is this worth it for the amazing deal I've found here?
Click to expand...
Click to collapse
I have written this before and will write it again. You guys and gals in the USA are spoiled with Smart phones. The deals you get are amazing. No such deals exist in Southern Europe in fact I may add the whole of Europe.
In this country we have to pay top price for smart phones.
My note 7 (both of them) came with nothing. S8+ came with nothing, Note 8 came two months later with a DEX. This time after numerous complaints to Samsung in this country we managed the amazing deal of trading in our 12 month old Note 8 costing 1,020.00€ for the Note 9 costing 1,030.00€. We got 500.00€ deducted. Never known such a deal and probably never will again! :highfive:
In your case you should jump at such an offer. :good:
Ryland
Alright, just to update:
I went to my local Best Buy to do the whole process in store, and the employee helping me was confused at my coupon code working for the unlocked Note 9. He called the manager and 2 other employees came and huddled up to see what was going on. They were calling me out about the Unlocked Phones being in their exclusion list, but I told them it worked in my Cart online, and showed them all the screens and from the app. Then I told them to try using the code on another unlocked phone they have available in store that was regular priced. They pulled out a Galaxy J7 phone that was $220, applied the code.....BAM! $22 SAVINGS! THE CODE WORKED!
The reaction on all their faces were priceless! So I go ahead and placed my order for pickup, and they processed the S8+ I had on have for $450. Now I just have to wait for tomorrow to pick up!
GigaSPX said:
Alright, just to update:
I went to my local Best Buy to do the whole process in store, and the employee helping me was confused at my coupon code working for the unlocked Note 9. He called the manager and 2 other employees came and huddled up to see what was going on. They were calling me out about the Unlocked Phones being in their exclusion list, but I told them it worked in my Cart online, and showed them all the screens and from the app. Then I told them to try using the code on another unlocked phone they have available in store that was regular priced. They pulled out a Galaxy J7 phone that was $220, applied the code.....BAM! $22 SAVINGS! THE CODE WORKED!
The reaction on all their faces were priceless! So I go ahead and placed my order for pickup, and they processed the S8+ I had on have for $450. Now I just have to wait for tomorrow to pick up!
Click to expand...
Click to collapse
That's awesome! I feel like BB always tries to screw people over and limit deals, so I am happy to hear you won the battle!
PsiPhiDan said:
That's awesome! I feel like BB always tries to screw people over and limit deals, so I am happy to hear you won the battle!
Click to expand...
Click to collapse
The taste of victory is pretty sweet! ?
And I asked them about my Note8 currently being in a device payment plan. Really, I could still sell the phone for profit and still continue paying it off at the end of the two years because it's easy to just switch Sims and just go on with your day.
My Best Buy order switched to "Ready for Pickup" today, so excitedly, I drove into the store to, you know, Pickup my phone.
However, they said I wasn't able to pickup until tomorrow. Kinda frustrating to say the least.