I have used Samsung for a long time (including the Note 7 fiasco) and have many of their products in my house. I like using Samsung Pay, except it doesn't work on Apple Pay capable terminals in my area, but they have now gone too far. I'm done.
My rewards points were substantial. I was not aware they expired so I was just letting them roll. I tonight find out that they do expire and they have all been devalued at some time in February of this year I think. This devaluation has cost me $120+! There was no grandfathering or adjusting existing points with this unannounced and uninformed change. Further accumulating points has also been cut in half, basically.
If you take the time to dig you can find out about the expiring points on the Samsung Site, but you MUST dig. I was told by more than one Samsung Rep that they did NOT expire. If Samsung were a decent company it would appear in the FAQs. There is nothing anywhere about the devaluation of existing points, a $100 card went from 40,000 to 50,000 points or 20%!
They could have emailed notice of the redemption change, or prorated the old points, or grandfathered the redemption rate on old points, but nope. Nothing. Nada. Basically, we are taking back some of that money we promised you when you bought our product, too bad. I'm done with their big company bullying.
Does this break the bank? Of course not. It is the principle. There is too much decent competition out there and I'll live without Samsung Pay. By the time I buy another phone the world around here may have caught up and it will not be "special" anyway.
So if you have Samsung Rewards points, sorry about your luck.
Well, I can see your point, very valid as you expected some benefits when you made your purchase, but for many people, like me, the only reason to buy a note 8 was the device itself, I really did not care about points, bonuses, gifts, bundled goodies, etc, I just wanted the supberb device the note 8 is, but that is my opinion
winol said:
Well, I can see your point, very valid as you expected some benefits when you made your purchase, but for many people, like me, the only reason to buy a note 8 was the device itself, I really did not care about points, bonuses, gifts, bundled goodies, etc, I just wanted the supberb device the note 8 is, but that is my opinion
Click to expand...
Click to collapse
Same all that extra ish....I never cared for.....am i even a loyal Samsung guy....no....even tho i favored Samsung phones over others from note 3 to 8....from Samsung epic 4g(s2) to s8+...
The only thing that would make me leave Samsung phones are the locked bootloader...but guess what it's still locked and I'm still here because the phones are just to good to pass on.....points? Meh.....but I do get it....its the principal of just letting us know....
I too normally feel that way about points programs. But this was a $200 rebate that is now $100 and other rebates from item purchases. I may have bought the products without the rebates IDK.
Samsung said at the ti. e of the purchase "here's the deal", paid me off in points, then reduced the value of the points WITHOUT notice. They retroactively changed the terms of the sale.
I dont buy Apple products because of company practices, so now Samsung has grown too big and developed that same "Do as we want to the customer" practice. Tired of their lies. What is the next lie to me?
Phredeee said:
I tonight find out that they do expire and they have all been devalued at some time in February of this year I think.
Click to expand...
Click to collapse
Yes the points you earn were cut in half, yet the cost of items have remained the same which will take you twice as long to get something. I have been occasionally using Samsung Pay to get the $20 gift-card at 6000 points since they cut the points in half then I am probably dropping it. It was a great incentive to use Samsung pay but now it will take forever to get anything which makes the point system dang near useless. The only reason I may still use Samsung Pay is the security regarding those "skimmers" people are using at gas pumps/etc to help cut back on someone stealing my credit card number, even though it still happens every couple years or so...
Samsung Rewards rip-off
xbmoyx said:
..., yet the cost of items have remained the same .....
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Click to collapse
Not true. The cost of items increased by 20%. See my example of a $100 rewards card increase from 40,000 points to 50,000 points. This happened across the board on the Rewards Cards. I've heard that gift cards and Samsung product redemptions also increased but can't confirm.
So it is a double whammy for their customers. You earn less AND it takes more at redemption. Done without notice or concern for their existing customers.
Sure, companies revamp their rewards programs. But they either pro rate existing points or notify the customer of upcoming changes or both. Samsung did neither.
Phredeee said:
Not true. The cost of items increased by 20%. See my example of a $100 rewards card increase from 40,000 points to 50,000 points. This happened across the board on the Rewards Cards. I've heard that gift cards and Samsung product redemptions also increased but can't confirm.
So it is a double whammy for their customers. You earn less AND it takes more at redemption. Done without notice or concern for their existing customers.
Sure, companies revamp their rewards programs. But they either pro rate existing points or notify the customer of upcoming changes or both. Samsung did neither.
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Click to collapse
I believe there was a notification on the SamsungPay app/ email (I do not remember which or both). So, they are not deceptive. Maybe you missed it/ blatantly choose to ignore it?
Also, when you signup for Samsung Pay, it clearly says points expire after 1 year, so....
Sure, they did not grandfather the point values, but, those are points and if you really wanted to get something, you should have redeemed it. There is no reason to flak a company if you did not take pains to understand how and when the points expire. If its hurting your bottom line so much, did you try calling SamsungPay support and talk to them and inform about your concern? I have done that multiple times and they have been reasonable.
Reward programs and all will always change at the will of the company, thats what they mention in the fine print. So, if you "agreed" to the terms, you have little to no choice. As an individual, if you want to stop buying Samsung products, sure, its your choice. Will it change Samsung or anyone else? Not really. C'est la vie!
xbmoyx said:
Yes the points you earn were cut in half, yet the cost of items have remained the same which will take you twice as long to get something. I have been occasionally using Samsung Pay to get the $20 gift-card at 6000 points since they cut the points in half then I am probably dropping it. It was a great incentive to use Samsung pay but now it will take forever to get anything which makes the point system dang near useless. The only reason I may still use Samsung Pay is the security regarding those "skimmers" people are using at gas pumps/etc to help cut back on someone stealing my credit card number, even though it still happens every couple years or so...
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Click to collapse
myechophone said:
I believe there was a notification on the SamsungPay app/ email (I do not remember which or both). So, they are not deceptive. Maybe you missed it/ blatantly choose to ignore it?
Also, when you signup for Samsung Pay, it clearly says points expire after 1 year, so....
Sure, they did not grandfather the point values, but, those are points and if you really wanted to get something, you should have redeemed it. There is no reason to flak a company if you did not take pains to understand how and when the points expire. If its hurting your bottom line so much, did you try calling SamsungPay support and talk to them and inform about your concern? I have done that multiple times and they have been reasonable.
Reward programs and all will always change at the will of the company, thats what they mention in the fine print. So, if you "agreed" to the terms, you have little to no choice. As an individual, if you want to stop buying Samsung products, sure, its your choice. Will it change Samsung or anyone else? Not really. C'est la vie!
Click to expand...
Click to collapse
I received no notice. or I surely would not have chosen to lose over $100 by choice. Certainly not blatantly.
"...if you really wanted to get something, you should have redeemed it..." Really!? Is it not reasonable to let points accumulate in order to reach a desired goal?
If you read my post you will see where I mention it is not about my bottom line. Yes, I have spoken to SamsungPay support 4 times in the last day. Explaining each time, each time there is nothing offered, NOTHING. Realizing the first tier of support is limited to their authorization I request to speak to a supervisor. Each time I'm promised a call back. None of those 4 call backs have happened. The last was 4 hours ago. That's some customer respect, eh? " Just lie to them, they will go away." Going away is exactly what I'm doing. This is just one forum where I express my feeling on the issue. Perhaps someone else notices that is shopping. IDK, maybe.
There may have been some notice of point expiration and/or change in the rules in the boilerplate fine print in the beginning. Hardly clearly by any measure. No one that I know reads the entire EULAs/terms in detail. If Samsung cared about making these details clear they would be in the FAQs. I searched for an explanation and found nothing on their web site about the redemption value change. What's clear is that they don't want it clear. They didn't want a run on the points and if they can save $100 per customer it sure does help their bottom line. Most companies phase these changes in.
No, I don't think that my rant will directly affect Samsung at all. But remember, class actions all start with a single person.
Phredeee said:
I have used Samsung for a long time (including the Note 7 fiasco) and have many of their products in my house. I like using Samsung Pay, except it doesn't work on Apple Pay capable terminals in my area, but they have now gone too far. I'm done.
My rewards points were substantial. I was not aware they expired so I was just letting them roll. I tonight find out that they do expire and they have all been devalued at some time in February of this year I think. This devaluation has cost me $120+! There was no grandfathering or adjusting existing points with this unannounced and uninformed change. Further accumulating points has also been cut in half, basically.
If you take the time to dig you can find out about the expiring points on the Samsung Site, but you MUST dig. I was told by more than one Samsung Rep that they did NOT expire. If Samsung were a decent company it would appear in the FAQs. There is nothing anywhere about the devaluation of existing points, a $100 card went from 40,000 to 50,000 points or 20%!
They could have emailed notice of the redemption change, or prorated the old points, or grandfathered the redemption rate on old points, but nope. Nothing. Nada. Basically, we are taking back some of that money we promised you when you bought our product, too bad. I'm done with their big company bullying.
Does this break the bank? Of course not. It is the principle. There is too much decent competition out there and I'll live without Samsung Pay. By the time I buy another phone the world around here may have caught up and it will not be "special" anyway.
So if you have Samsung Rewards points, sorry about your luck.
Click to expand...
Click to collapse
I mean it is kind of caveat emptor. I, it seems, wisely cashed in my points every 10K for my $50 gift cards. My wife just missed out on having enough this go around. Now she has close to the 12,500 that she needs, but it will take even longer. It is a free points system though, they don't even have to offer you anything. Plus you are getting any interest you may accrue by leaving the money in your bank account and paying your credit card once a month. You also get any rewards points that card may offer. It really is double or triple dipping.
I imagine people like my wife and I are the reason they halved it and increased it. We have extra phones and maxed them out every month under normal operation. To the tune of about $40 a month when you work the math out. I can't think of any reason Samsung will lose sleep over not retaining your business. This is truly a trivial reason to boycott them. What were you saving up for anyway? A Ferrari?
Hell I can think of a few reasons that personally effect me in a much larger financial scale right off the top of my head.
Note 7. $500+
Dropped support for my Note 12.2 Pro. $500+
ARC HDMI port stopped working on my 75" TV $2000+
Don't forget Samsung is the ONLY device with MST payments. I don't even carry a wallet anymore...and I've never had a terminal that would accept ApplePay and my phone/watch not work.
please note that in the retail business, expiring points is common practice. it is also stated somehwere in the 'fine print' that was never read and tossed away.
thinking otherwise is a grave misunderstanding on your part.
Anyways, the device it self and any marketing schemes are 2 things and are 2 very different departments. Hell, samsung usa samsung canada and samsung xyz all have their own terms and conditions.
its like buying mc donalds coffee and collecting the tags to evenrually get a free coffee. well they probably expire. and if they dont that means they reserve the right to pull the promo at anytime.
the question you need to ask yourself is:
are you buying the cofee because its good or because you want a free one eventually?
i work support in the retail business and loyalty accounts, points etc is just a scheme to make you buy more. Isint this common knowledge?
At this rate, you should boycott everything if you are unhappy with the terms because samsung is just the point of the iceberg.
in the long run, the only meaningful thing that you can do is stop spending money period. they are all out there to get you.
now with all these pay pass technologies you can spend even faster to accumulate more points to then spend them again etc...it never ends till you put a stop to it.
Ok. So the def. common practice caused you to boycott samsung products...
I see.
To he honest, I never paid attention to the rewards points. For me, the most important thing is the device itself, the design, the features, how advanced it is. I guess like Apple who never gave you any reward points will never piss you off
Me too for many reasons... Reason 1 is the delayed updates... RiP Samsung
DemGer said:
Me too for many reasons... Reason 1 is the delayed updates... RiP Samsung
Click to expand...
Click to collapse
Wow. I guess Samsung will change their strategy. Too many people leaving.
DemGer said:
Me too for many reasons... Reason 1 is the delayed updates... RiP Samsung
Click to expand...
Click to collapse
I got Oreo a week after the S8. Which came out like 6 months before. Of course they wouldn't release Oreo before the S9 came out. What delay?
A few points:
The interest earned current in bank accounts is miniscule. Credit card interest in my case is moot since I pay none.
It is not common practice to be so evasive informing customers that there are changes happening to loyalty programs. I've had loyalty points prorated when points were devalued. How far do you have to drill down at Samsungs Rewards website to find any mention of points expiring?
Samsung Customer Service promised many calls and emails that simply did not happen.
I have Samsung TVs, Washer, Dryer, Microwave, Refrigerator, Phones, and more. All purchased within the last 2 years with well over $15k spent.
It is not really about the money or the product, it is about how I'm being treated. I wasn't happy about how I was treated with the Note 7 either.
Samsung Pay capability and the $200 price reduction were by far the driving force behind my purchase of the Note 8. Samsung Pay is becoming less desirable since it works at fewer and fewer places as Apple Pay becomes more popular. My phone does not work wherever Apple Pay does (newer POS machines). I have talked to Samsung many times about this with zero results. The $200 rebate has changed now also. I am paying more for less.
Samsung expects me to return, and do without a phone for weeks, if I have a warranty issue. Even if the phone is only days old. This is just another detail that is not well communicated by Samsung.
I could go on and on about features promised but not available. So, my decision is about the cumulative disrespect shown by the "grown too large" Samsung.
Sure, it's a nice phone. But is it that much nicer than the competition if it doesn't have Samsung Pay and cost $100+ more? Why should I buy Samsung? Not price, not service, and the competition is close with other Android phones and I expect to be even closer as time goes on.
Well, clearly you made a big mistake when you bought a note series phone, this device is meant for those who find the s pen and all its functions the number 1 reason to buy it, if this unique characteristic was not the compelling reason to buy a note series device, then an iphone would have been a more useful option for you, as you said that you find more and more apple pay sites and less and less samsung pay sites, at least where you live or work or travel
I'm sorry but I am sure the rewards points expiring ins in the ToS agreement. You know that lil fine print everyone just checks I agree without reading. So it's on you and not them.
As far as updates it seems all phone makers and carriers drags their feet on updates. As they all love to put their little stuff in there over base android. If you want timely updates with android. You need to use a Google phone. I like samsung phones even with the note 7 fiasco. I started with moto original droid phone and moved to HTC but the phones went downhill over time.
I have used apple devices but found them lackluster at best. Not saying it's a bad phone as I suggest them to people that wants a phone that's simple to operate. All phones has their drawbacks
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Related
I made this thread because I'm pretty sure other threads are made of this topic but I wanted to create a newer one since all these new products are coming out.
I would choose Apple because:
1)Selling over priced, under powered (for the price) computers that have no customization (well barely and I mean like building your own)
2) Changing the animal on their OS, add a .1, add features that can come in an update, and calling it a whole new OS.
3) Selling the iPhone and making the iPad (the iPod touch seems like the only good Apple Product). They don't know what the term "smart" phone means. I mean no multi tasking, boring, un-creative UI. The features in the iPhone/iPad may have been ground breaking 7 years ago but not today.
4) How it makes the fanboyz/fangirlz go crazy about the product because they hypnotized them about how they are good and the other companies are evil. The fanboyz/fangirlz are mad because they spent a lot of cash on an over priced piece of doo-doop) and they have to unleash their anger on past mistakes of another company while forgetting about the new features in the product today.
I like only one thing of apple products and mostly their software for computers: They have pretty good video editing software and that is pretty much it.
Unleash your inner fanboy/fangirl and just rant.
Apple has done a lot for the world though, with the ipod influencing other MP3 players, as well as showing that the linux based operating system can be used in mainstream media. I'd go more with AT&T and verizon mostly because of the monopolies that they have on the cell phone market right now. I'd rather have no contract phones which allow a pay per use plan. Either that or Walmart because of their screwing consumers.
All the oil/petroleum companys!!!!!!!!!!!!!
AndroidNoobie said:
I made this thread because I'm pretty sure other threads are made of this topic but I wanted to create a newer one since all these new products are coming out.
I would choose Apple because:
1)Selling over priced, under powered (for the price) computers that have no customization (well barely and I mean like building your own)
2) Changing the animal on their OS, add a .1, add features that can come in an update, and calling it a whole new OS.
3) Selling the iPhone and making the iPad (the iPod touch seems like the only good Apple Product). They don't know what the term "smart" phone means. I mean no multi tasking, boring, un-creative UI. The features in the iPhone/iPad may have been ground breaking 7 years ago but not today.
4) How it makes the fanboyz/fangirlz go crazy about the product because they hypnotized them about how they are good and the other companies are evil. The fanboyz/fangirlz are mad because they spent a lot of cash on an over priced piece of doo-doop) and they have to unleash their anger on past mistakes of another company while forgetting about the new features in the product today.
I like only one thing of apple products and mostly their software for computers: They have pretty good video editing software and that is pretty much it.
Unleash your inner fanboy/fangirl and just rant.
Click to expand...
Click to collapse
I agree with you completely. Don't forget Quicktime (terrible UI and runs background services), iTunes (way to lock up music, Apple), iPods (same dial, same disk space, half the price elsewhere), and the iPod touch (what's the purpose or purchasing a stand-alone portable media wifi device again? that must come in real handy on the beach, in clubs, bars, and everywhere else wifi doesn't exist).
Also, who can really respect a company that basically releases dumbed-down technology basically saying that their customers are slow and stupid and lack self-respect when it comes to not being able to customize their portable devices? Notice how in the Windows Phone 7 Series walk-through found on MSDN today, the president/manager of the project said, "If you buy the phone we are going to let you customize it."
Also, special mention for Verizon, who really has worked hard to rip off the average consumer.
verizon. worst company ever.
AT$T has to go. This is undoutedly the worst company in the world. They have their heads so far up Apple's ass they should be called Apple T$T.
They simply do not care that people hate them, they have no new phones, except updated Tilts and Diamonds. They have the absolute worst customer service
http://digitaldaily.allthingsd.com/...sumer-reports-best-cell-phone-service-survey/
Latest example: My wife and I split ( no big deal , long time coming ) she decided that she wanted to take the iPhone that I bought her and the Propel that I bought her son, both of which I had put on my account, and get her own acount with AT$T. Without any notice to me, AT$T allowed her to take the phones and signed her up to two new two year contracts, and as I only found out yesterday, charged me with $300 dollars in early termination fees. When I challenged them on this, they said that I can always continue to pay for the numbers until the contract runs out. I asked them , since they allowed her to take the phone off of my account, why don't they just terminate the contract.
They informed me that the contract was for the numbers not the handsets. And that who ever was using the handsets, was out of their control. They further said that the contracts are meant to offset the subsidizing of the phones. I clearly pointed out that holding me to the balance of the original contract for the phones and then signing them up to two new two year contracts for the same two phones, was " double dipping " and that any reasonable customer service rep who wanted to keep a 7 year customer with four phones on AT$T would see that by cancelling the two contracts, AT$T was not losing any money and had infact guaranteed themselves more money by signing the ex and her son to two new 2 year contracts.
At which point they continued their mantra " the contract was for the phone numbers, not the phones themselves. " At which point, I cancelled the two phones that I had that were out of contract. Put the ex and her son's # on suspended service for $9.99 a month until the contract expires. And now must make a decision on what to do with my iPhone in July when that contract runs out. In the last seven years, I have paid AT$T $ 10,000- $14,000 in connection fees, and some dope in their customer service dept is forcing me to go elsewhere over $300 in early termination fees that are being paid for by " double dipping " in another account. Stupidity like this has got to go.
Where would this company be if Steve Jobs decides to yank there heads out of his butt ?
Oh Yeah, iPhone, Mac Book, iPod touch, 2 iMacs, U2 iPod classic = Apple Fanboy here.
Everybody hates the people who " get it "
Rogers Wireless, which used to be Rogers AT&T. We're seeing a pattern here
Probably AT&T. AT&T has terrible service nearly everywhere, crappy customer service (moreso than most telcos), and poor overall selection of devices.
Ever since the iPhone was introduced, AT&T has basically given up on maintaining their network at a usable level. The worst is when you call their terrible customer service only to be greeted by a voice announcing that they are "home of the iPhone" before you actually get help. I don't hate the iPhone, I have a few of them in fact, but I hate how AT&T having exclusivity over the iPhone has led to them ignoring all other aspects of their company.
They've almost forgotten about Windows Mobile and have completely ignored Android and WebOS devices, instead opting for more feature phones, because we all need more $20 Nokias and Samsungs. AT&T stopped trying once they got exclusivity of the iPhone, figuring that they wouldn't have to actually get business by being good at what they do, but rather by forcing people into switching in order to get their desired device.
If you don't believe me about the terrible customer service, I have a story for you. For Christmas of 2009, my mother and sister wanted iPhone 3GSes to replace their aging original iPhones. My father I waited to go to the AT&T store until the night before, because one of the incompetent CS representatives we talked to over the phone said that the original iPhones would deactivate, and we didn't want them deactivated for very long, should they need their phones. However, this was untrue, meaning we had to wait in long lines on Christmas Eve when we could have bought the iPhones months ago with no negative effects
After we finally got served by a representative, we were told that the bill we had mailed out almost two weeks ago still hadn't been processed yet, and in order to pay the lower upgrade price instead of the full retail price (~$500), we would have to pay the bill at the store, and have the check we mailed out be credited to our account. After we did that, the lady sold us the iPhones, which seemed fine. Except it wasn't fine, since she upgraded of the iPhones on my father's account, instead of my mother's which was a pain to deal with when we bought my father an iPhone a few weeks later. After we finally got the iPhones and drove home, we immediately got a call from the AT&T store, letting us know that the woman who sold us the iPhones had forgotten to put one of them back in the box after activating it, meaning we had to drive back again and pick up the phone which they forgot. The moral of this story is that AT&T is a horrible company, and a good portion of their customer service representatives are incapable of doing their jobs properly or giving correct information.
I actually have a few more AT&T stories to share, but I think I'd probably run past the 10,000 character post limit were I to share them all
AT&T...I left them a few years ago because of their ripoff plans, iphonia, no customer support, etc.
No point mentioning any as basically every coporation would be on my hit list
Fallen Spartan said:
No point mentioning any as basically every coporation would be on my hit list
Click to expand...
Click to collapse
This is true! I listed one, but could have easily listed hundreds!
I'm not against corporations in general; I'd love to take money from consumers to better myself. But I do have a problem with every Apple idiot thinking Apple is doing great when really they are just taking advantage of people without their own identities and morons.
Yesterday's closing stock prices:
Microsoft>$28.63
RIM ( Blackberry )>$70.40
Nokia>$13.35
Motorola>$7.05
Palm>$9.31
HTC Corp.>$9.65
Apple>$201.47
Wow, sure must be a lot of us idiot, identity lacking , morons, getting taken advantage of by Apple.
Down with Tootsie Roll Industries, Inc.!
denco7 said:
Yesterday's closing stock prices:
Microsoft>$28.63
RIM ( Blackberry )>$70.40
Nokia>$13.35
Motorola>$7.05
Palm>$9.31
HTC Corp.>$9.65
Apple>$201.47
Wow, sure must be a lot of us idiot, identity lacking , morons, getting taken advantage of by Apple.
Click to expand...
Click to collapse
And don't forgot Google at $543!
galaxys said:
And don't forgot Google at $543!
Click to expand...
Click to collapse
Lawlz. Apple got pwned. Google gets lot of money from gmail, gtalk, google maps, etc. Plus they put all that on their android phones too.
Apple
Check this out:
http://www.businessinsider.com/the-...nvironment-2009-9#15-archer-daniels-midland-1
flyboy
denco7 said:
Yesterday's closing stock prices:
Microsoft>$28.63
RIM ( Blackberry )>$70.40
Nokia>$13.35
Motorola>$7.05
Palm>$9.31
HTC Corp.>$9.65
Apple>$201.47
Wow, sure must be a lot of us idiot, identity lacking , morons, getting taken advantage of by Apple.
Click to expand...
Click to collapse
I'm hoping that this is sarcasm and that you realize that this is actually support against Apple's dominance. Stock prices for the most part are based on hype and a LACK of knowledge about a company. There's more idiots than smart people in the US, so a company like Apple should thrive. George W. Bush got elected twice. There are plenty of idiots around to think Apple is worth it.
A carpet die company somewhere in LA county. The XXXX told me to XXXX when I asked if they could sell me a smaller portion of carpet die for a smaller price.
Mod Edit: Foul language not acceptable, rules of XDA, juniors visit the site, warning given.
poetryrocksalot said:
A carpet die company somewhere in LA county. The XXXX told me to XXXX when I asked if they could sell me a smaller portion of carpet die for a smaller price.
Click to expand...
Click to collapse
hahahahhahaa
What do you think? If Samsung is unable to repair the GPS via a future software update, would you just accept it, or would demand your money back?
I would demand my money back.
It's near useless for me as it is now.
Now I'm carrying two devices. My 3GS to continue using my TomTom, do my email, read my news. But I use the SGS for Internet on the go (at home I use my iPad). Hate carrying two devices having to make one a hotspot.
Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?
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bushrat; said:
Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?
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Click to expand...
Click to collapse
Yes, I've tried. They want me to pay penalty for breaking the contract, and they would not accept the phone back. They would only replace it within 14 days with another new phone. After 14 days, they will only repair the phone, but not give me a new replacement. The Telco shop only acts as the middleman, and responsibility lies with Samsung to them.
Had I taken the $59 per month plan, then I could return it, no question asked within 7 days, and I only have to pay for any calls and data use. But I'm on the $49 per month plan because I wanted to commit myself to using Android by burning my own bridge. It's a mistake on hindsight. I didn't expect it to be so bad.
I feel that Samsung should work with the Telco to do exactly what Apple and ATT did, which is to allow people to back out of the contract without penalty, and have the phone returned. After all, this is a far far more seriously problem than in iPhone 4 in my mind at least.
The responsibility (under Australian law) is with the retailer, although they consult with a specialist (ie the manufacturer) to determine if there's a fault.
If the phone is faulty, and does not perform the task for which it was purchased you are entitled to a full refund of the purchase price.
www . accc . gov . au
Have faith that It will be fixed, since the phone is still in very early days.
I'm putting my trust in Samsung! Hopefully we won't get burned.
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
Eaglesteve, surely you have consumer protection laws in Aus? The device is clearly not fit for purpose, therefore breaking the terms of your contract In the UK all major retailers will try to sell additional cover or insurance; although the consumer protection act makes them legally obligated to repair or replace electrical goods for up to 5 years after the date of purchase. My point; retailers rely heavily on consumer ignorance You didn't purchase the device directly from samsung, the store can't absolve responsibility by claiming to be a "middle man".. plus most sales assistants know jack **** about the legalities of your agreement.
Write a formal complaint to the retailers head office, send the letter via recorded delivery and state that you've been advised to provide a response period of 14 days before taking your complaint further. You don't want to look for a replacement, make it clear that it's a manufacturing fault and not specific to your device. There should be an AUS ombudsman that deals with consumer complaints (bit.ly/8Xl55G), find the correct governing body and lodge a formal complaint, they should provide a reference for your case; include it in the letter to the retailer. In the UK you would then be able to take your complaint to the small claims court, however most companies will **** bricks and fold before it reaches this stage. The bottom line is the device was sold to you for its GPS capabilities, the information provided by the retailer mislead you to into the agreement; you've signed up under false pretences, reason enough for the contract to be declared void
sensi_ said:
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
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Click to collapse
Im gonna flash to JM2 today, but Im getting a bit weary of the faith in Samsung.
Firstly, I'd point out that Samsung announced the phone in March. Three months perfecting the phone, and they still couldn't get the GPS sorted.
Another month later and with many firmware releases during that time, and still it doesn't look like its fixed. (though I haven't tried JM2 yet - in any event, the rumour is that it still doesn't fix onto more than 8 satellites despite seeing more, and it still doesn't lock onto anything with an SnR < 20)
Cya
Simon
yup, as far as samsung is concerned the device is already sold, they sell it on big bulks to retailers
it's the retailer duty to either give you the refund or not.
samsung will only accept RMA, or Warranty services
eaglesteve said:
I feel that Samsung should work with the Telco to do exactly what Apple and ATT did, which is to allow people to back out of the contract without penalty, and have the phone returned. After all, this is a far far more seriously problem than in iPhone 4 in my mind at least.
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IIRC (it's been a while since I bought the original iPhone), this isn't something new due to antenna gate and it's just Apple's spin machine doing what they do well. Contracts in the US telecom industry, not just on AT&T, are written in a way that this review period exists.
The only difference here is that there is a slight difference in restocking fees, where they wont be applied like they have at times in the past. This isn't really "Apple working with AT&T" as much as touting a possibility that typically exists, there are certain exceptions by carrier but one reason why AT&T isn't combating this is the same reason they were hesitant to accept Android phones, and they ultimately gimp Android phones, Apple is just $$$$ to them. Once again AT&T beat their quarterly record for profitability and they are the most profitable carrier in the US even though they are #2 in customers. Needless to say, they are at the whims of Apple, but this isn't a big compromise on either's behalf.
Amazing. So far, 1/3 of people are happy to accept faulty goods.
http://www.boygeniusreport.com/2010/07/18/samsung-captivate-now-available-from-att/
Some people here have returned it to AT&T, while I don't know it has been penalty free, I think you need to not put the onus on Samsung and need to have a better comparison in-mind.
sensi_ said:
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
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Click to collapse
I'm waiting for my replacement now. If the GPS still doesn't work, I might do that. As for JM2, I don't believe it do anything based on whatever limited reading I did on some of those threads.
sjdean said:
Amazing. So far, 1/3 of people are happy to accept faulty goods.
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I guess there's two main to three main things that could be at play here:
1) GPS isn't important to these people, therefore they are voting on their bias rather than from an objective viewpoint
2) GPS isn't a core functionality, therefore it's hard to say it justifies a return or that it is "faulty" as you put it
3) GPS is imprecise by nature, so users who have a strong need for it should be more informed about their purchase and the onus is on them to do their hw or lay in the bed they've made.
I am abstaining because I find the premise somewhat flawed, first of all. I think retailers and/or carriers are responsible, just like in other industries/product lines. If I buy a wireless router that doesn't perform well in, let's say it's wired performance I don't go direct to the manufacturer there. If I buy a camera that advertises 12MP but seems to produce ****ty results, I again, go to my retailer. In here, I also have a slight bias, originally being in the U.S. where we typically buy are phones through a carrier who give us a bit of extra protection because of the way contracts are set up they don't want to lose a customer totally (also part of the premise of the argument is based on a carrier logic that I don't think is applicable in this thread, but that might just be my opinion and I'm alone there).
So, I think the premise is flawed, and perhaps my logic is flawed, but I don't want to just vote "no" just because if either is flawed. However, I don't disagree with the "no" camp.
Lots of good advice from many of you. I'll have to talk to them if mynnext unit does not work. I hope it will work, since half the people polled claim that theirs are perfect.
If it does not work, I'll reason with Optus to get bout of the contract. I wonder how much of the $49 is for the phone and how much is for the data and calls. Should I simply withhold my payment, return the ozone, and pay them for actual calls and data used?
sjdean said:
Amazing. So far, 1/3 of people are happy to accept faulty goods.
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Yeah that's just the Samsung reps voting.
eaglesteve said:
Lots of good advice from many of you. I'll have to talk to them if mynnext unit does not work. I hope it will work, since half the people polled claim that theirs are perfect.
If it does not work, I'll reason with Optus to get bout of the contract. I wonder how much of the $49 is for the phone and how much is for the data and calls. Should I simply withhold my payment, return the ozone, and pay them for actual calls and data used?
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Click to collapse
Depends on how much you paid for the phone. 24 month contract? Tmo is selling their, slightly gimped model for $500 USD, I think that's on the high end of what they might get from international suppliers, depending on how big they are even though the international version is more costly.
So, ~500USD/24~20USD/month, maybe less, if fully subsidized. Forgive me for cutting corners and not looking into your location specifically, but I figure it's better than looking for the absolute cheapest UK/Euro/Thailand location.
There is no upfront cost for the phone. Just 24 months x $49. I had offered to continue with the plan but with an alternative phone and topping up the difference in monthly fee) but they refused that.
Am I the only one here thinking that it was part of google's plan to make it look like they sold a bunch of N4s in order to get the media's attention by bragging about how many they sold? Just Google: "nexus 4 sold out". You will find many websites reporting that nexus 4 are selling like hot cakes/or are sold out. I'm going to have to look at the next news paper, I bet we will see it in the headlines. This is wonderful news for Google. Great advertisement.
More over I would like to know what you guys think of this. Don't you think that such a rich company like Google would have for seen this?
Also the fact that the number of sold devices are not being reported, wouldn't that indicate that the amount of devices are actually not that much after all? (mentioning the # of sold units would discredit their bragging right? - Of course, only if it is not high)
Chances are they have a lot on stock but want to sell only a certain amount for the time being.
Now what would concern me is, if it actually is the truth that they ran out of supply. I mean, LG? There are few people who have faith in LG, their android update policy is enough to associate that company with incompetence.
Even with the nexus phone being an LG, they already managed to leave a bad impression in countries with no play store by announcing a price which could be nearly up to double the price of the nexus 4 in the play store.
What if LG is not able to keep up with demand? What is your say? What do you think is going on?
I visited a site that mentioned that Google has done this before, in order to see how high the demand is and to fulfill the needs a few days/weeks/month later. Was not following the galaxy nexus sale , anyone that experienced this here?
Hope this thread doesn't get closed, I could imagine some interesting discussion going on
no, just scumbags trying to make a profit by hogging all the stock
AznDud333 said:
no, just scumbags trying to make a profit by hogging all the stock
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I think it its engineered, why not Apple do it all the time
Naw, I mean, there really weren't any commercials over it or anything. Google has the money to spend on advertising for it, but they honestly didn't. I feel they just weren't too sure on when to do it themselves and that we were probably making more out of it than needed to be.
dahmmy said:
I think it its engineered, why not Apple do it all the time
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google's site never lags
it lagged today.
It's a big global conspiracy to ruin your day. Mission accomplished.
If this was Apple then, yes, I would believe it was intentional but honestly the server was crashing. What I saw you can't fake. It was like a DDoS attack. That server was basically brought to its knees. SERIOUSLY.
Sent from my Nexus 7
Ravynmagi said:
It's a big global conspiracy to ruin your day. Mission accomplished.
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Click to collapse
The Illuminati. Yes! They are watching us!
@above: hmmm. I prefer Lg is incompetent
I think it may be a combination of Google's lack of concern about their customers combined with a poor working relationship with LG. I don't think Google wants publicity about this launch because they and LG won't come off looking too good. Google must have thought it was getting more units from LG because they had indicated they would sell the Nexus 4 via Playstore in the Netherlands and Belgium. Then at the last minute, they had to cancel those commitments because they didn't get enough units from LG. At the same time, non-US carriers selling the phone at a much higher price than Google got units ahead of launch time so their customers could physically have the phone today. Hence, you have a number of users posting threads here about problems with their brand new Nexus 4 phones, which they have in hand. So, LG shorted Google to send phones to vendors that sell the Nexus 4 at a higher price. I suspect the whole sales cycle of this phone may be marked by problems between Google and LG, resulting in supply shortages for the lower priced Google-sold phones. If consumers want the phone and don't want to wait for weeks at a time between LG's periodic shipment of a meager supply to Google, you may be forced to buy from other vendors at a higher price or, in the US, a contract commitment to T-Mobile. It looks like Google + LG= oil + water; they don't mix well.
mke1973 said:
I think it may be a combination of Google's lack of concern about their customers combined with a poor working relationship with LG. I don't think Google wants publicity about this launch because they and LG won't come off looking too good. Google must have thought it was getting more units from LG because they had indicated they would sell the Nexus 4 via Playstore in the Netherlands and Belgium. Then at the last minute, they had to cancel those commitments because they didn't get enough units from LG. At the same time, non-US carriers selling the phone at a much higher price than Google got units ahead of launch time so their customers could physically have the phone today. Hence, you have a number of users posting threads here about problems with their brand new Nexus 4 phones, which they have in hand. So, LG shorted Google to send phones to vendors that sell the Nexus 4 at a higher price. I suspect the whole sales cycle of this phone may be marked by problems between Google and LG, resulting in supply shortages for the lower priced Google-sold phones. If consumers want the phone and don't want to wait for weeks at a time between LG's periodic shipment of a meager supply to Google, you may be forced to buy from other vendors at a higher price or, in the US, a contract commitment to T-Mobile. It looks like Google + LG= oil + water; they don't mix well.
Click to expand...
Click to collapse
.... Or maybe not. That's quite the stretch.
shadehh said:
Also the fact that the number of sold devices are not being reported, wouldn't that indicate that the amount of devices are actually not that much after all? (mentioning the # of sold units would discredit their bragging right? - Of course, only if it is not high)
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Click to collapse
It is Google's policy not to release sales figures. So it indicates absolutely nothing. Asus released some Nexus 7 sales figures last month and apparently Google was not too happy.
This is what happens when things are under-priced. Whether mandated by law (price controls) or whether a company does it out of its own desire (Nexus 4). Selling something below its true value will lead to shortages because the demand will be too heavy. Combine that with Google probably trying to not overestimate the demand in order to not build too many, it should be no surprise that it sold out so quickly.
FallN said:
If this was Apple then, yes, I would believe it was intentional but honestly the server was crashing. What I saw you can't fake. It was like a DDoS attack. That server was basically brought to its knees. SERIOUSLY.
Sent from my Nexus 7
Click to expand...
Click to collapse
very true... i had an N4 in my cart 8 times today (EIGHT freakin times) and each and every time i tried to proceed, i got that craptastic yellow banner telling me that something happened on the back end. their servers were absolutely hammered.
PincheKeith said:
This is what happens when things are under-priced. Whether mandated by law (price controls) or whether a company does it out of its own desire (Nexus 4). Selling something below its true value will lead to shortages because the demand will be too heavy. Combine that with Google probably trying to not overestimate the demand in order to not build too many, it should be no surprise that it sold out so quickly.
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Click to collapse
I'm happy with the low price and even if I have to wait a year to get a nexus 4 I'm so happy Google set new standards. I don't find the price too cheap, they could have easily added 50 bucks more for all I care. But I'm glad they set new standards for great hardware all others phone manufacturers must now adjust
I waited all day, from 3:00 AM EST when it was SUPPOSED to launch, to 12:00 PM EST when the "second" launch time was "announced", resulting in two times in which the "Add to Cart" button popped up but didn't work after clicking through. The minute I step inside my house, I rush to my computer, and see a nice, red SOLD OUT sign.
It had to be either a) testing the waters in terms of demand for the device (highly unlikely), b) a publicity stunt in order to garner more (free) attention for the Nexus4 (as we say it, any publicity is good publicity), or c) as stated a shortage of devices as a result between miscommunication/communication breakdowns between LG and Google.
Thoroughly disappointed. I sold my phone (GNexus) in the hopes of upgrading for very little $, and now I'm stuck with no phone at all.
oceansaber said:
I waited all day, from 3:00 AM EST when it was SUPPOSED to launch, to 12:00 PM EST when the "second" launch time was "announced", resulting in two times in which the "Add to Cart" button popped up but didn't work after clicking through. The minute I step inside my house, I rush to my computer, and see a nice, red SOLD OUT sign.
It had to be either a) testing the waters in terms of demand for the device (highly unlikely), b) a publicity stunt in order to garner more (free) attention for the Nexus4 (as we say it, any publicity is good publicity), or c) as stated a shortage of devices as a result between miscommunication/communication breakdowns between LG and Google.
Thoroughly disappointed. I sold my phone (GNexus) in the hopes of upgrading for very little $, and now I'm stuck with no phone at all.
Click to expand...
Click to collapse
man, i feel you. i sold my gnex and my backup (g2x) device in anticipation of the nexus 4. I'm old and tired. So, i'm just going to go to my tmobile store and pick up a note 2. I got one for my wife last week and she has been completely satisfied with it. I'll re-evaluate the state of android in a couple months, whereby I might sell the note 2 to finally get the nexus 4. we'll see.
If you believe that its all a conspiracy, put your aluminum foil hat back on and go sit in the corner.
PincheKeith said:
This is what happens when things are under-priced. Whether mandated by law (price controls) or whether a company does it out of its own desire (Nexus 4). Selling something below its true value will lead to shortages because the demand will be too heavy. Combine that with Google probably trying to not overestimate the demand in order to not build too many, it should be no surprise that it sold out so quickly.
Click to expand...
Click to collapse
Finally someone who understand economics.
Put gas half price today. Guess what will happen. Even if gas stations prepared. EVERYONE will gas and you can't prepare for that. Supply is driven by how valuable it is to sell. Demand is determined by how much value you get. They released a 600$ phone at 300$. Take off your tinfoil hats and go to school.
There is no conspiracy. We are talking about about a relatively small cell phone player in LG and a device with a small profit margin. Considering that both these companies are banking on the same profit model, ie, google wants large volume sales for ads and LG wants large volume to compensate for smaller net profits per phone. With the next big phone literally always around the corner, to delay sales in any way is very bad for both companies.
shadehh said:
I don't find the price too cheap, they could have easily added 50 bucks more for all I care.
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Click to collapse
Then it is too cheap If people are willing to pay $400 or $450, and they sell it for $350, that's too cheap. That's why demand is (and should be!) so high.
I don't think they did this intentionally, they have a great device at a great price and it sold out.
Why do we have to endure weeks of waiting for the release of a new Samsung device when it has been announced? All those people at the unpacked event waving the Note 4 and Edge around on stage or within the experience stands make me jealous but also make me angry.
I never see why the phones/devices cannot be on the shelves within a week of an announcement for contract free purchases. I understand there might be negotiations with carriers but why stop those with the cash in their hands?
I also would love to know who decides on which country gets a certain device and when.
Samsung is particularly bad at this. They drag their heels with pricing, release dates and availability. Surely this can be all in place prior to their events.
It's not wrong, you're right!
Apple does very well
I know. How long does it take to mole the circuit board, etc?
Its potential for cash cow. People say Oct 5th for T-mobile. Thats 4 weeks too long.
This is one thing Apple actually does very well. Release date generally follows announcement by less than 2 weeks. Pre-orders start just a few days after the announcement.
It is very annoying. I wish they'd just wait to announce until they're closer to release. Who cares if it leaks during production? Samsung isn't as bad as LG tho, they are terrible.
This article is another reason why the wait is irritating. http://www.gsmarena.com/nvidia_files_a_patent_lawsuit_against_samsung_and_qualcomm-news-9564.php
Samsung is terrible at this. Apple has almost always released within earshot knowing the hypetrain is still there. By the time Note 4 arrives iPhone6 will be on shelves. Noone outside the geekworld is hyped about a Note 4. Even casuals know a new and bigger iPhone are coming. After the S5 dissaponting sales you'd think Samsung would pull out all stops.
Shame, they could be taking advantage of the earlier announcement over apple but they're going to just let apple rake in the earlier pre orders.
for one, it's pretty obvious they need time to produce hundreds of thousands of them first., on top of that, each carrier needs time to receive the units and to do their own testing and get samsung to load things on to them, firmware,modems,etc..
surely if they were available right after announced that would mean the device was already in productions many weeks prior and shipped/stocked at all retailers before hand.. this wouldn't make sense..
this is just standard on all electronic and if you ever bought any other piece of electronic in the past, you would have known this is normal practice to announce and then begin shipping out to retailers.
zergslayer69 said:
Shame, they could be taking advantage of the earlier announcement over apple but they're going to just let apple rake in the earlier pre orders.
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Click to collapse
preorders are already open on the sprint website and have been for a couple days http://www.sprint.com/landings/samsung_note4/index.html?ECID=vanity:galaxynote4
blame the carrier if yours isn't available for preorder yet.
tft said:
for one, it's pretty obvious they need time to produce hundreds of thousands of them first., on top of that, each carrier needs time to receive the units and to do their own testing and get samsung to load things on to them, firmware,modems,etc..
surely if they were available right after announced that would mean the device was already in productions many weeks prior and shipped/stocked at all retailers before hand.. this wouldn't make sense..
this is just standard on all electronic and if you ever bought any other piece of electronic in the past, you would have known this is normal practice to announce and then begin shipping out to retailers.
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Click to collapse
Well I already stated that I understood why there was a delay for carrier testing but I am talking about those who wish to buy outright. And if Apple and HTC can get their stock out shortly after announcements then why can't Samsung? Saying this is normal practice does not make it acceptable.
The devices shown at the launch were not prototypes, the production process has already begun and could have been stepped up prior to the launch.
Also, it still does not answer the question on pricing, release dates and country availability (for carrier free devices) these things need to be finalised before launch or very shortly after. In my opinion it's all just a tactic to build up some sort of hype
tft said:
blame the carrier if yours isn't available for preorder yet.
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Click to collapse
Preorder is not the same thing. I only see registration for email alert. Same as T-mobile.
I find it strange that Cellphone carriers do not even concentrate in advertizing for the release of the Note 4.
This is why its nice not having carriers mess and install a bunch of bloat. I don't think carriers mess around with iPhones and install their software on it, so less time wasted on things you don't need or care about. Just get the product out and sell it.
Anyways, just poor planning really, a month is a long time in the tech world and consumer electronic hype wears off fairly fast when something else new and shiny comes out in between then.
apprentice said:
Saying this is normal practice does not make it acceptable.
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People love hyperbole I guess. If it is 'unacceptable' to you then buy an iPhone or HTC product.
Samsung can release its phone any dang time they feel like it - that's their business. If you don't like it, you can not buy it - that's your business.
JasonJoel said:
People love hyperbole I guess. If it is 'unacceptable' to you then buy an iPhone or HTC product.
Samsung can release its phone any dang time they feel like it - that's their business. If you don't like it, you can not buy it - that's your business.
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Click to collapse
Well duh.. Thanks for explaining that, I feel so enlightened now.
My point of this post is for debate as to why it happens. We the consumers are entitled to complain. I am looking for logical answers not "If you don't like it buy something else" it's not bringing much to the table.
Thats why i am getting the Iphone 6 over the Note 4, it'll be available sooner and i need a high end phone bad. Good thing is ill be able to sell the iphone 6 at a great price and pick up the note 4 when its out.
apprentice said:
Well duh.. Thanks for explaining that, I feel so enlightened now.
My point of this post is for debate as to why it happens. We the consumers are entitled to complain. I am looking for logical answers not "If you don't like it buy something else" it's not bringing much to the table.
Click to expand...
Click to collapse
There is no answer other than that is how samsung chooses to do it.
Could they hold the announcement closer to the physical release? Yes, of course they could. They just prefer to do it this way, for whatever marketing reason.
If the marketing people thought it was strategic to announce closer to physical release, they would. But clearly they don't.
If Samsung "should" copy something apple does, its their method of announcing and SHIPPING a product very quickly post launch. That is their only major issue. Why allow other OEM's to get product out the door and lose sales and yes they do lose sales and now that apple is going big and bigger on their phones next week with a launch before the Note 4 hits stores that is a big deal and some would be Note 4 buyers will get a 5.5" iphone instead, (dumb move, but it's their choice).
I fully agree with the OP and carriers are very likely the issue. Negotiations would likely have been done already, in the US anyways its likely more about last minute bloatware and who has a "bigger" tower than anything else.
I blame Verizon, for everything lol.
Apple has more control over the carriers.
Apple has more control over the carriers and the supply chain, that is why their rollouts are quicker.
iPhone 6 on the 19th
I thought this thread would be exploding with comments about how Apple can do it in less than 2 weeks.
Anything over 30 days is crazy. The battery life on my Note 2 fading away, I've been eligible for an upgrade for months.
Now that I know the specifics of the Note 4 it has given my a chance to look at other phones S5, G3, M8 or wait for Nexus X.
The longer I wait the less likely that I'll make an 'impulse buy' I'm still excited about the Note 4 but I'm weighting the cost vs features.
What's up with the pre order pages on Samsung.com and Sprint.com? Did I actually pretty order or was it just an email notification? I didn't even receive an email confirmation.
Does anyone else find it major BS that only s6 edge+ and note 5 customers get access to the free wireless charging pad or flip case?
Idk if its just me, but this really got under my skin. I mean i paid $600 for a Samsung phone too.
I agree mate, I find it annoying too... I was under the impression I bought a flagship device from Samsung this year, but apparently not. It's no way to retain customers, that's for sure.
At any rate, with the lack of support from the financial industry, I wouldn't have been able to claim one regardless. Apparently a confirmed launch partner doesn't mean anything. Maybe Samsung Pay will eventually work with the little guys, like Chase and Capital One...
Well I paid original price of the 128gb model. How do you think I feel? This is why Samsung android phones lose their value and apple tends to keep it.
I feel the same way. Not that I need either giveaway, but why just the other two phones? My first Samsung phone... disappointing.
I emailed Samsung and all I got was a "sorry" and "keep an eye for another promotion on another time for another phone" answer.
how are you guys upset and/or surprised about this? this discussion was had with the 50 dollar off promos of the original S6/edge a few months back.
you bought a flagship device right out of the gate.* ANYONE who doesn't realize "I'm going to pay top dollar and get less than those who wait" needs to get their head checked.
This occurs in any and all fields of revenue but even moreso with technology. When something big and fancy comes out that people want, it costs the absolute most upon initial release. (not only that but itll have the most bugs to work out too) Duh?
then, as the uproar and demand starts to die off, theyll:
A. throw out goodies (50 dollars off, free netflix, stickers even!)
B. Drop the price bit by bit/offer rebates/trade ins as time goes on
C. Create new "versions" of it (the new S6+/Edge+, Note 5, etc) which I'll add we OBVIOUSLY already knew theyd do considering nearly all cellphones do this now.
This is supply and demand, economics, basic business at work. Don't like it? Stop throwing money at them the moment phones come out to be the latest and greatest and wait till the sweet deals start appearing in return for not being brand-****ing-new.
*Also Don't hesitate to the point where whatever phone you get has completely lost its steam and theyre pushing a new device.
Be too early and you pay to be the newest. Be too late and you've missed the bandwagon. Deals appear after the instant-gratification herd has gotten their fix but before they're done milking it.
Again, this happens quite literally with -everything-, ESPECIALLY tech and gadgets.