OTA update bricked me!!! - Xperia Z3 Compact Q&A, Help & Troubleshooting

I was at work today and my phone wanted to do an OTA, so I let it. I was showing good LTE signal in a known area, I figured no worries. Download went fine, installation fine, went to reboot... brick!
My Z3c has had no rooting, no exploits, nothing... now it is nothing. I tried plugging it in via USB to see if my computer acknowledged it, no go. Put it on the desktop charger, no go.
Any ideas?
Please?
Thanks,
Huli
P.S. No phone means no quick responses for me :crying:

Man!! 107 views with no ideas.
Anyone have the number for Sony customer service? I tried their website, the "select country" does not work so I cant get it right now.

Have you tried pressing power button + volume down (or volume up, i'm not sure) at the same time. It should vibrate after holding it for a few seconds and maybe something good happens.
It's worth a try.

I tried that first.
Did some Web crawling and found something about plugging in the USB and pressing the hard reset by the Sim card.
That did the trick!
For now.
I am keeping my fingers crossed.
Sent from my SAMSUNG-SM-G890A using Tapatalk

Do a firmware repair through Sony pc companion

I can now.
Before, the computer did not even recognize the phone when I plugged it in.
Sent from my SAMSUNG-SM-G890A using Tapatalk

Huli13 said:
I can now.
Before, the computer did not even recognize the phone when I plugged it in.
Sent from my SAMSUNG-SM-G890A using Tapatalk
Click to expand...
Click to collapse
That's because it was in bootloop...

That explains why the battery was completely dead even though it looked off.
Thanks!
Sent from my SAMSUNG-SM-G890A using Tapatalk

Huli13 said:
I can now.
Before, the computer did not even recognize the phone when I plugged it in.
Sent from my SAMSUNG-SM-G890A using Tapatalk
Click to expand...
Click to collapse
Install the adb drivers, fastboot, etc... When you Install that drivers on you PC it will be recongnized by PC Companion
http://developer.sonymobile.com/downloads/drivers/

Thanks!
Seems to be working well now.
Hope I can return the Galaxy s6 active I grabbed to maintain connectivity.
Sent from my D5803 using Tapatalk

Well, it did it again. Not sure this time if it was an OTA or what. When I went to bed, phone was at 80% because I had it in the car on the charger most of the day. When I woke up, I woke up late because the phone was dead and my alarm didn't sound. Anyway, tried all of the recommended wake-up procedures. I did get the vibration notification with the power+Vol up button, but it didn't wake/charge/anything after that. After two days of nothing no matter what I tried (including jump starting the battery) I ordered the Z5 compact. If anyone has any ideas, I am still open to saving my Z3c.

Related

Galaxy bricked?

Hi all,
I have a friend who rooted his Galaxy Tab and has used odin to partition his device, an ext 4 partition i think, anyway, something failed and and gave an error and he turned it off because it became non responsive and now it wont turn on, the screen lights up but nothing comes on, power and up or down does nothing and power with up and down also does nothing, rooted with v4root.
Sorry if this is a little vague but is there anything anyone can say which might be able to help? I know adb can be used from the bootloader (or is it recovery) but if those key cominations are doing nothing then how could he get to it?
Thanks in advance and sorry if i sound vague.
Pm me with more details and ill help you out.
1. Can you get into recovery or dl mode?
2. Will it charge?
3. If connected to computer, will computer still recognize it?
Sent from my SGH-T959V using XDA Premium App
itsjusttim said:
Pm me with more details and ill help you out.
1. Can you get into recovery or dl mode?
2. Will it charge?
3. If connected to computer, will computer still recognize it?
Sent from my SGH-T959V using XDA Premium App
Click to expand...
Click to collapse
Hi and thanks for replying,
Answers to his questions are below:
1. Can you get into recovery or dl mode?
NO – when pressing power and down (or up) it just makes the screen light up after about 10 secs then the light will turn off after you let go of the button
2. Will it charge?
Looks like it, although I do not get any icon to say it is charging or not. Have tried holding down the power and touching the screen (mentioned on another Forum) to see if the icon will appear but nothing. Have left it on charge from the mains all night (over 8 hours)
3. If connected to computer, will computer still recognize it?
No – Have installed the latest version of Kies and my machine does not pick it up as a connected device at all. Also, Odin no longer see’s it connected via USB (yellow tab with a COM number)
Like i said sorry for being a little vague, hope this helps.
Hi itsjusttim,
dladz is helping me out with this Tab issue. He said it best to try and post on xda and look for similar posts.
I've looked around and am very stuck at this moment in time.
If you want to PM me, please do
kyukashi said:
Hi itsjusttim,
dladz is helping me out with this Tab issue. He said it best to try and post on xda and look for similar posts.
I've looked around and am very stuck at this moment in time.
If you want to PM me, please do
Click to expand...
Click to collapse
Ello m8,
If you get a resolution post here so others can maybe get a hand from it.
Best thing I can think of is to let it charge overnight and try again to connect to odin.
If thats a nogo then I think I read somewhere that someone was making jigs to get into dl mode.
These things have helped others from recovering there tabs. I bricked my tab a month ago, tried the jig and still didnt work. I ended up calling samsung and "played stupid" and got it fixed. [$99.99 repair]
EDIT: just looked over my bill and the part they replaced is labeled as "PBA" and cost nothing to replace.
let me know if there are any other qs. Imo, looks as there is a way to avoid the $99 'standard repair' charge.
Sent from my SGH-T959V using XDA Premium App
looks like I've gota send it to Repair Center feel like such a n00b to do it but after lots of post reading and forum searching it seems like it's the only way!
Spoke to Samsung and they said coz "i've tried to do a software update and there is no software update yet officially available, that I may have voided warranty". I basically played dumb and they said to send it in.
It's looking like I'm getting it replaced or reflashed by them now, so hopefully will have it back soon and working
Really wish you good luck. Please keep us updated if/how much they charged you...
send from my SGT with Overcome...

Strange Problem

This morning I woke up and my phone was working fine. I had 2 updates in the market and I hit update all. After that my phone rebooted and it does the Verizon LTE animation and the LG splash screen but it goes into a black screen. While it's in the black screen the phone vibrates and the battery heats up. I tried going into recovery but it did nothing.
Pull the battery fo a few and wait before a reboot?
http://www.youtube.com/watch?v=TGjBRAVZKW4&feature=youtube_gdata_player this is the issue that's happening.
Sent from my MB860 using XDA App
so you said you went in to recovery and it did nothing? So you couldn't even get recovery to load? and are you stock or rooted with clockworkmod recovery?
I can't even get it into recovery. I hold the volume keys and power buttons and it just does the boot up then black screens.
Sent from my MB860 using XDA App
Just hold down the volume down button, then hold down the power button also. Continue to hold both through the lg splash, then it should be into recovery.
Sent from my VS910 4G using XDA Premium App
isoutsider said:
This morning I woke up and my phone was working fine. I had 2 updates in the market and I hit update all. After that my phone rebooted and it does the Verizon LTE animation and the LG splash screen but it goes into a black screen. While it's in the black screen the phone vibrates and the battery heats up. I tried going into recovery but it did nothing.
Click to expand...
Click to collapse
I had the same thing happen to mine 20 days after I got it. I had to have it replaced under the warranty, which means they had to ship it next day air.
I've heard of a few other people with the same problem.
Finally able to get into recovery and wipe data but now phone starts up and its black screen with the status bar across the top. It's acting like it has no home launcher.
Unfortunately you are going to have to get a replacement from VZW. If you are within the 14 day period you can just swap it at the store. otherwise you have to go through the Warranty folks and make sure you have them ship it to you overnight.
isoutsider said:
Finally able to get into recovery and wipe data but now phone starts up and its black screen with the status bar across the top. It's acting like it has no home launcher.
Click to expand...
Click to collapse
Do you have Clockwork installed?
If so, this is an easy fix.
If not, well, it's a little tougher.
The gist of what's happening is easy to find by connecting your phone while it's booting to USB and running "adb logcat" on your desktop.
That will give you the boot logs and the exact reason for what's happening.
If you're running my decrapified ROM, you may want to switch back to the stock ROM. Go to my stock NANDROID thread, download that, put it in the right folder on your SD card, then boot into clockwork and follow the instructions in the stock nandroid thread.
Make sure you clear data also!
No need to call verizon
I tried connecting the phone to the pc and got nothing. computer couldn't even detect it. I called verizon and got the phone swapped under the warranty. First thing I'm doing when I get the phone is putting the recovery on it. Would have made this process much easier.
Sent from my DROIDX using XDA App
isoutsider said:
I tried connecting the phone to the pc and got nothing. computer couldn't even detect it. I called verizon and got the phone swapped under the warranty. First thing I'm doing when I get the phone is putting the recovery on it. Would have made this process much easier.
Sent from my DROIDX using XDA App
Click to expand...
Click to collapse
Yep, having ADB access is a surefire way to get your phone up and running again.
But, just for future reference, LG has a failsafe firmware updater that will always work, no matter what state the phone is in.
It's not super easy to set up, but it will fix a phone no matter how broken the software may be.
There's a thread in the Dev subforum with the files and instructions, but the gist is that it's accessed by holding VOLUP+POWER with usb plugged in, then plugging in the battery.
It's successfully recovered 3 phones so far.
It may not be the easiest way to get the phone back, but it has a 100% success rate
I'm having no luck with my new replacement I got from vzw. I've tried rooting it with S1C using both exploits, I've tried rootwiki's manual method and none of them work for me. Anyone got any tips?
isoutsider said:
I'm having no luck with my new replacement I got from vzw. I've tried rooting it with S1C using both exploits, I've tried rootwiki's manual method and none of them work for me. Anyone got any tips?
Click to expand...
Click to collapse
Well... you could always try my "toggle ADB" trick.
Turn usb debugging on, then back off, then on again.
Then follow the rest of the rooting instructions, but skip the whole exploit section.
(Basically, remount /system as rw, push su, chmod su, and push superuser, and install busybox)
Ironically, the phone doesn't actually NEED any exploits at all-- it's pretty unlocked to begin with!

Please help. My phone won't start

I just bought the phone and using LGmobile update. It downloaded a file about 420mB and in the process update I got a message problem communicate with your phoneme. please disconnect take phone out etc.. and turn phone on and connect.
I follow the instruction but my phone won't turn on regardless to what I do.
Please help.
Sorry wrong paste..lol ..here is right info...
Check Device Manager for the current active "COM Ports"
Boot into DOWNLOAD MODE Plug the phone into the computer without the battery inserted Hold [VOL UP + POWER] Put the battery in and wait until it vibrates or for 3 seconds Check Device Manager for a NEW "COM Port...from dark lestat post in development... make sure to thank him
Then you should be able to re LG flash
Sent from my LG-P920 using xda premium
Keep having problem PC doesn't detect phone. Unplug, remove battery etc...so frustrated. Now everytime turn phone off I have to plug power cord in order for it to turn on. How do you do factory reset?
Give this thread a try ..follow exactly ....make sure battery has a charge and is not borked...these phones seem to have battery issues. If bat is good this is the info you want..seems like a lot of work but it is what worked for me. dark lestat is very knowledgable and helpful regarding these things. Hope this helps you..
Guess I should include link...lol.
http://forum.xda-developers.com/showthread.php?p=22417769
Sent from my LG-P920 using xda premium
Follow every step but got stuck when it trying to flash and stop at 20% just like when I update using LG software. Order new battery hope fixing the problem. My first LG android phone can't return bought it on craigslist
Hopefully the battery will help...good news is if you can connect and start the flash each time it is not bricked...i have not seen this problem posted before so doubt it is hardware...does adb see it...if so i would try to wipe system and data and reflash...i would also pull sim and sd card before flash to see if that helps ?
Sent from my LG-P920 using xda premium
Replace the battery with new and same problem, my phone doesn't even read my AT&T sim card.
Any button that I can do hard reset?
I had this same problem is your phone not turning on or just not downloading the update? I bricked my phone installing the update and it can be fixed but if you having problems with the connection during update you gotta keep trying it will go through. If it wont turn on at all there is a fix.
Sent from my LG-P925 using Tapatalk 2
This is the problem:
1. I bought new phone on Craigslist running 2.2 and everything working.
2. Connect to PC and set up driver, software etc.. there is an update so I did.
3. Got stuck about 17-20% and message disconnect and re-reconnect etc.. and I did.
4. Ever since I can't t urn it on unless connect to a charger.
5. I will not read SIM card and kept saying reorganized when check on setting and mobile network.
I am stuck here cause tried so many time. Also, phone turn off with full battery charge but next morning when I turn on completely drained. I think software screw up some how during the initial upgrade. Just don't know how to fix it
OK try this take your battery out and plug it into your computer and hold the volume down key until you hear or see your computer recognize it. It should beep a couple times. Be sure to leave your phone off this whole time. Open up your LG support tool. Once it says your connected open the customer support tab. Click on "Recovery Phone." Enter your phones info and click the check button. It should take you through the steps from there. I had the same problem and had also bought it from craigslist. The good news is even if this doesn't fix it, your phone is less than a year old and can be sent to LG for a fix or they'll send you a refurbished phone. They will want a reciept but if you don't have it just tell them you tossed it. Same for the box if you don't have that. They will do it just start getting angry if they give you the run around. I was freaking out just like you LOL. I couldn't find anything on the web and the LG lady was just as stumped as me... I just happened to try this before I sent it in and it worked. Let me know if you have any luck.
Sent from my LG-P925 using Tapatalk 2
As far as the update goes I eventually did get it to work. Just keep trying. I plugged it in to try again one time and it said my phone was already updated. I went and checked and sure enough it was. The visual change isn't dramatic your signal bars turn green and you get some more bloatware like a 3d game converter. The reason for this is the phone has a custom LG UI and will not adopt the gingerbread UI. Don't freak a lot of people insist its not GB but it is. There is a lot more to a OS than the user interface.
Sent from my LG-P925 using Tapatalk 2
Warranty thru LG or at&t? You mind give a little more. I didn't even know LG has a warranty in US?
Sent from my LT26i using xda premium
The warranty is through LG at&t wont do anything for you cause they will know you got it off CL. You'll need your imei and your s/n from under your battery. I wouldn't tell them you got it off CL. The only way this wont work is if the previous owner registered the phone with lg which is unlikely since they didn't even have the GB update. Call 18002430000. Again do not tell them you got it from CL. The phone is under a year old and they will do it for you. If it has to be told that it isn't yours say you had a step brother or friend give it to you. They will want a reciept but you can tell them you tossed it all and your imei Ans s/n will be enough. Also tell them it happened using their support tool. Good luck.
Sent from my LG-P925 using Tapatalk 2
PROlific666 said:
OK try this take your battery out and plug it into your computer and hold the volume down key until you hear or see your computer recognize it. It should beep a couple times. Be sure to leave your phone off this whole time. Open up your LG support tool. Once it says your connected open the customer support tab. Click on "Recovery Phone." Enter your phones info and click the check button. It should take you through the steps from there. I had the same problem and had also bought it from craigslist. The good news is even if this doesn't fix it, your phone is less than a year old and can be sent to LG for a fix or they'll send you a refurbished phone. They will want a reciept but if you don't have it just tell them you tossed it. Same for the box if you don't have that. They will do it just start getting angry if they give you the run around. I was freaking out just like you LOL. I couldn't find anything on the web and the LG lady was just as stumped as me... I just happened to try this before I sent it in and it worked. Let me know if you have any luck.
Sent from my LG-P925 using Tapatalk 2
Click to expand...
Click to collapse
I got panic and it's in local shop if they can repair it but will take it back and try. Thanks.. at least someone here tried to help me... the link flash back to stock ROM didn't work for down load so I can flash it. I even root and flash custom ROM still didn't work now I want to flash it back to stock... if you can just help me a little please
download mode: I got a little confused cause someone told me take battery out connect phone to PC and put battery back. Yours didn't mention anything about put battery back in
Yeah when I did mine it wouldn't turn on at all even when it was plugged in so I think i left my battery in and did it bc it wouldn't respond to anything. I would try to get it to recognize with the battery in but if it turns on after you do plug it in then it will need to be out. You can try to put the battery back in after the computer and the LG support tool recognizes your phone bc after it gets done it reboots. I'm not sure if the battery is needed for it to work but mine was in but you can try it multiple times with it in and out. I freaked out too I had just bought the phone off CL and plugged it in to update and it had the connection failure a couple of times and then poof nothing no vibration no boot screen nothing. The LG people tried getting me to do a hard reset and when that wouldn't work she told me I would have to send it in and that it was still under the manufacturers warranty. I was desperate to say the least so I tried all kinds of combinations. The key is to get your pc to recognize your phone while it is off. If you can do that with the battery in I would try it that way first. If you don't have the box you will need to copy down the phones info, (IMEI and S/N) which is under the battery, for the recovery phone part of the support tool. It worked for me so I hope you have some luck with it. Also I would consider waiting until the ghost call thing gets fixed before you go to gingerbread. If I had known I would have stayed with froyo until they fixed it.
Sent from my LG-P925 using Tapatalk 2
Ok I tried everything and it doesn't work. I now need to flash back to stock rOM using recovery. I need the file Thrill Stock ROM zip file and the link on forum about flash back to stock no longer working
I had the same thing happen to me. U hold down "volume down" and power button, when the phone is off and that will put it into android dfu mode. Now select factory reset and Press menu button.
Sent from my LG-P925 using xda app-developers app
Volume down for recovery and so on. Volume up for download from tool.
If your doing the recovery method that TheDarkLestat setup then your gonna need to do the software setup and drivers step by step. Assuming you have done that. Remove the battery then plug the USB in and quickly hold down the pwr, and vol UP till it vibrates then let go. Start the loader and place the battery back in while its doing its thing . Then don't touch it till its done.
Only simply way I can think of to repair a soft bricked thrill. As long as it loads to recovery or download then our phone Is fixable. You might be able to politely ask TDL to remote in and provide a fix. He was doing that for a lot of us for a while. Though if your not gonna donate for his time then don't bother lol.
Cab121 said:
Volume down for recovery and so on. Volume up for download from tool.
If your doing the recovery method that TheDarkLestat setup then your gonna need to do the software setup and drivers step by step. Assuming you have done that. Remove the battery then plug the USB in and quickly hold down the pwr, and vol UP till it vibrates then let go. Start the loader and place the battery back in while its doing its thing . Then don't touch it till its done.
Only simply way I can think of to repair a soft bricked thrill. As long as it loads to recovery or download then our phone Is fixable. You might be able to politely ask TDL to remote in and provide a fix. He was doing that for a lot of us for a while. Though if your not gonna donate for his time then don't bother lol.
Click to expand...
Click to collapse
I dont' ask for donations.
It's just courtesy.

Nexus 4 stopped working during update..

Hi guys,
Very strange problem, just got my Nexus 4, it prompted me to update. It was plugged in, charging, I let it restart to update and it simply never came back on. It didn't do any of the Android update process (with the Android on screen), just shut off, and never woke up again.
I've tried holding down volume + power, and the only thing that happens when I do this is the LED notification light flashes red for a few seconds then turns off, then repeats 10 seconds later.
Has anyone got any ideas of what could be the problem, any troubleshooting tips? It seems to be turning on in some way but not properly in that when I plug it into my Windows machine, it starts to install drivers, but still no real sign of life.
Otherwise, looks like I'll be sending it back and waiting weeks for a replacement..
Trying pulling the battery, oh wait...
Qassim said:
Hi guys,
Very strange problem, just got my Nexus 4, it prompted me to update. It was plugged in, charging, I let it restart to update and it simply never came back on. It didn't do any of the Android update process (with the Android on screen), just shut off, and never woke up again.
I've tried holding down volume + power, and the only thing that happens when I do this is the LED notification light flashes red for a few seconds then turns off, then repeats 10 seconds later.
Has anyone got any ideas of what could be the problem, any troubleshooting tips? It seems to be turning on in some way but not properly in that when I plug it into my Windows machine, it starts to install drivers, but still no real sign of life.
Otherwise, looks like I'll be sending it back and waiting weeks for a replacement..
Click to expand...
Click to collapse
Call Google, they set up a call center for these exact types of questions.
Yep looks like I'll have to.
Just thought I would check here in case anyone knew any troubleshooting methods that might bring some life back to it.
Oh dear..
Qassim said:
Hi guys,
Very strange problem, just got my Nexus 4, it prompted me to update. It was plugged in, charging, I let it restart to update and it simply never came back on. It didn't do any of the Android update process (with the Android on screen), just shut off, and never woke up again.
I've tried holding down volume + power, and the only thing that happens when I do this is the LED notification light flashes red for a few seconds then turns off, then repeats 10 seconds later.
Has anyone got any ideas of what could be the problem, any troubleshooting tips? It seems to be turning on in some way but not properly in that when I plug it into my Windows machine, it starts to install drivers, but still no real sign of life.
Otherwise, looks like I'll be sending it back and waiting weeks for a replacement..
Click to expand...
Click to collapse
I've no intention to frighten you. Had similar problem with lg optimus one. Instead of boot, light just flashed for few times and static snow appeared on screen. Service said that it was motherboard failure.
Are you holding it wrong?
As the front and back both have glass..... are you sure its not turned face down?
Sorry I couldn't resist. Hope you get it sorted, and yeah the Google helpdesk is first place to start
Sent from my GT-I9300 using xda premium
if you have a screw driver kit, try opening the back and remove the battery, i heard the battery is removable but needs to be done with caution... again this is only if you dont want to send it back and wait for a month... just a suggestion..
pparavas said:
if you have a screw driver kit, try opening the back and remove the battery, i heard the battery is removable but needs to be done with caution... again this is only if you dont want to send it back and wait for a month... just a suggestion..
Click to expand...
Click to collapse
Would this void warranty?
Sent from my SAMSUNG-SGH-T769 using xda premium
pparavas said:
if you have a screw driver kit, try opening the back and remove the battery, i heard the battery is removable but needs to be done with caution... again this is only if you dont want to send it back and wait for a month... just a suggestion..
Click to expand...
Click to collapse
Usually every phone that have a inreplaceable battery can similete a battery pull pressing powe button and vol up + down for about 10 seconds
pparavas said:
if you have a screw driver kit, try opening the back and remove the battery, i heard the battery is removable but needs to be done with caution... again this is only if you dont want to send it back and wait for a month... just a suggestion..
Click to expand...
Click to collapse
Pretty dumb suggestion for a new device.
Can you get to a recovery menu? Download Mode? Anything?
feedtheducks said:
Would this void warranty?
Sent from my SAMSUNG-SGH-T769 using xda premium
Click to expand...
Click to collapse
No as far as i know and read everywhere.. check this link... i also saw on android central.. that you could keep holding the power button for 10 seconds for it to restart
http://www.technobloom.com/nexus-4-...eplace-xda-warns-of-potential-danger/2218834/
---------- Post added at 11:05 AM ---------- Previous post was at 11:04 AM ----------
feedtheducks said:
Would this void warranty?
Sent from my SAMSUNG-SGH-T769 using xda premium
Click to expand...
Click to collapse
bowenac said:
Pretty dumb suggestion for a new device.
Can you get to a recovery menu? Download Mode? Anything?
Click to expand...
Click to collapse
Thanks for your comments... I never mentioned that its a good suggestion, all i thought was to help a guy in need, sorry if you felt bad..
pparavas said:
if you have a screw driver kit, try opening the back and remove the battery, i heard the battery is removable but needs to be done with caution... again this is only if you dont want to send it back and wait for a month... just a suggestion..
Click to expand...
Click to collapse
No. This is a brand new device with full warranty.
Call support and see what they say.
t0ph0id said:
Trying pulling the battery, oh wait...
Click to expand...
Click to collapse
lmao :laugh:
Ok, I think I've solved it.
I did a bit of searching for similar problems on LG devices, and found a thread on Microsoft.com about an LG Optimus 7. (Do a search for 'LG optimus 7 not turning on' (top result) I can't post links yet).
Yes, a LG Windows Phone device.
I unplugged the device, held down Vol up and Vol down + Power for around 10 seconds, then plugged the device back in and it booted up. The problem is, it is doing this every time and sometimes this method takes a few tries to get it working.
Once the device boots up, it is fine, but this means I can't install the latest OTA update as when it goes to reboot to install, it just falls over, and to get it to start again you need to essentially do a hard reset.
The good news is that I can probably wait a few weeks for the stock levels to replenish before sending it back so I'm not waiting too long without it.
This happened to me at the store yesterday thankfully they were able to call another store before they opened and hold one for exchange seeing how you fixed it I'm glad I wasn't able to resurrect it right then and there
Sent from my Nexus 4 using xda app-developers app

QHSUSB_DLOAD mode??

Hi everybody,
a friend of mine got his HTC One (black) yesterday and rooted it. He flashed a proper custom ROM on it which I and another one of my work buddy use as well without any issues (InsertCoin). No further flashes done, no other custom kernels, no S-Off, no SuperCID. Just unlocked Bootloader and custom ROM.
He let the device run dry yesterday evening so it shut off itself automatically. He put it on his charger, the phone turned on, he did some surfing and installing apps from the market and set up his alarm. The phone charged over night and he was also able to switch off the alarm this morning.
He got ready for work, got into his car and wanted to switch on the screen on the one for some good tunes. But the screen stayed black.
When I arrived at work, he was a little upset and panicked a little. I thought I was able to recover the device.
After plugging it in to my work computer, the device manager just shows a unknown device called "QHSUSB_DLOAD" so I went to google and looked it up..
Weird thing is: QHSUSB_DLOAD wasnt seen yet on the HTC One (M7) as far as I can see it and it was pretty bad on the HTC One S. It means "Qualcom High Speed USB Download Mode" and on the One S as well as on the Nexus 4 this devices showed up after the bootloader got damaged or the device got stuck in that mode for good.
When plugging the device in (USB / Wall charger) the charging LED doesnt turn on at all, the capacitive buttons dont start to blink while holding down the power button as well.
This thing seems to be gone for good.
But aint it the way that we dont even have any access to the bootloader if its not an official update from HTC? Signature check and stuff? Since the device was rooted, no OTA updates were able to arrive at all. He told me that he didnt try to flash anything after we flashed the custom ROM.
Any advice on that?
Did you even try booting the device first thru hboot/bootloader or holding the power button to force a restart? If you did try connecting the device while on QHSUSB_DLOAD and execute a compatible RUU on your PC. RUU uses android's download mode to flash the ROM so it should be repaired by an RUU.
Already tried, no luck. Tells me the device has not been found.
I am sorry to hear that, man, but from the looks of it your friend now has a paperweight. I'd take it to an HTC service center and hear what they have to say regarding this; of course it will no longer be covered under warranty, but maybe they can fix it for you for a price or something.
Are you sure RUU can't find the phone? If it can't then I guess only a JTAG box can fix it so either send it to HTC for repair or have someone who knows JTAG fix it.
Try4Ce said:
Already tried, no luck. Tells me the device has not been found.
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Click to collapse
I saw this issue on my friend's GS3 once. It was hard bricked and there was no way to recover from what I read (at least on the GS3). I know I saw a thread somewhere here in this forum about the same issue and someone linked to a Sensation thread where there was a way to fix it but I'm not sure if it would apply to the One
Same problem - but the phone magically fixed itself!
I had the exact same problem with my HTC One as described in OP...
My alarm went off in the morning and I set off for work, my battery was low but I thought that I would just charge it when I got to work. I was playing a game (Dungelot) whilst waiting for my bus and was receiving pop up messages about low battery. When it got to 4% left I decided that I would finish the level then close the game down, but as I was just about to finish, the phone went blank...I assumed that I had naturally used up all the battery life and although peeved that I had probably lost my progress in the game, wasn't too bothered.
I got to work and plugged my phone in to charge on my computer. The computer wanted to search for QHSUSB_DLOAD drivers but I thought this must be what it does when my phone isn't switched on and it finds the device. I cancelled the search prompt and tried to switch my phone on...nothing happened.
I tried for the rest of the day, trying to force shut down the bricked phone by holding power in for 30 secs, trying to power into boot mode etc...everything! But the phone would not switch on and the only response I got from it was a little orange LED every now and again and the QHSUSB_DLOAD prompt.
After googling the prompt - I found myself here and REALLY began to sh*t my pants! I've only had the phone less than a month and felt I was tech-savvy enough to flash my phone with a new ROM (Android Revolution HD) to try and get rid of some of the bloatware. I had flashed a new ROM successfully a coupld of weeks before and everything had been fine up that point.
I went home depressed but throught i'd try to plug my phone into a proper mains charger rather than my work's old USB cable (that came with my previous HTC Desire Z) I was going to try a long night of searching the net to try and find a way where I could at least recover the photo's, Zoe's and vids of my new born son but had such a headache that I gave up and went for an early night.
I was woken unexpectedly the next morning by my phone alarm going off! I stopped the alarm and the home just went to Home screen as normal! I don't know how or why these events happened...whether it was the flashed ROM, the game I was playing, the battery running out before the phone could shut down properly, the old USB cable in my work not charging but detecting the device or a combination of all of those, but so far, the phone jumped back into life with the alarm after being charged in the mains all night!
Thought i'd share as it may just help someone else out there who encounters this!
Some phones have miraculously come back from QHSUSB_DLOAD with no explanation of why. Other than that it usually means a hard brick. You can send it to HTC, they will charge you and replace the main board, from what I've heard.
Sent from my HTC One using XDA Premium 4 mobile app
---------- Post added at 08:20 PM ---------- Previous post was at 08:20 PM ----------
Also, its not unheard of. I've seen it happen a few times in these forums.
Sent from my HTC One using XDA Premium 4 mobile app
I wonder if having your alarm set saved you. This phone will actually power itself on so as not to miss an alarm.
Sent from my HTC One using xda app-developers app
lampel said:
I wonder if having your alarm set saved you. This phone will actually power itself on so as not to miss an alarm.
Sent from my HTC One using xda app-developers app
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Hi Try4Ce,
I am facing the same issue. If your friend's phone is fixed, can you share with me how the fix happened?
Many thanks in advance.
Krishna Menon.
same here
Any idea how to fix it?
Delingerb said:
Any idea how to fix it?
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Click to collapse
Jtag or send it to HTC is the only way.
Sent from my HTC One using Tapatalk
My Solution
Had the same Problem.
My Solution was to Download "HTC One (M7) Toolkit" and force Fastboot.
Pushed Power and Volume Down until Screen was Flashing.
Took about 2 minutes and the Phone was rebooting.
I have no idea what was happening. I have no idea if this helps or works for others. But its worth trying.
Sorry for my bad english.
Try4Ce said:
Any advice on that?
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CoryTallman said:
Some phones have miraculously come back from QHSUSB_DLOAD with no explanation of why. Other than that it usually means a hard brick. You can send it to HTC, they will charge you and replace the main board, from what I've heard.
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Click to collapse
bkmenon said:
Hi Try4Ce,
I am facing the same issue. If your friend's phone is fixed, can you share with me how the fix happened?
Many thanks in advance.
Krishna Menon.
Click to expand...
Click to collapse
Delingerb said:
Any idea how to fix it?
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Click to collapse
This is some kind of mode that is enabled when you hold power on button when the device battery is completely drained. i.e. when you try to turn device on it will not boot up (Special I was connected to usb cable via PC to charge my phone NEXUS 4 when I get into this mode). I saw a similar mode where nvflash commands are executed something like APX(can't recall correctly) with Tegra 4 device (that time also I was connected with a usb cable and charging the tablet when it was completely drained!). A simple solution to quit this issue is DO not Panic and let the device get a little charge. After that boot normally with the power button. In case if it didn't try other modes to enter such as recovery or fastboot reboot commands if your device is getting recognised..
QHSUSB DLOAD means its a hard bricked phone, No amount of messing about with it will fix it, Send it to a service centre, it will probable have to have the motherboard replaced..Sorry
My device entered in QHSUSB_DLOAD mode after the 4.4 ota was installed and 30 minutes later, I was able to turn up the phone. It restarted itself like 5 times and then it was normal. Miracle..
danielr18 said:
My device entered in QHSUSB_DLOAD mode after the 4.4 ota was installed and 30 minutes later, I was able to turn up the phone. It restarted itself like 5 times and then it was normal. Miracle..
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What do you mean by "force"? What did you do exactly?
My device wouldn't do anything, and it was in QHSUSB_DLOAD . But when I later pushed the power button for a minute, it worked.
danielr18 said:
My device wouldn't do anything, and it was in QHSUSB_DLOAD . But when I later pushed the power button for a minute, it worked.
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Click to collapse
mine spent the night carrying on waking took the charger and the green light for continued access, tried to turn it on but could not. After reading your response, I tried to hold the power button for longer. After 15 seconds the phone rang and the light came on, everything works perfect so far
Today while I was updating firmware phone gone to QHSUSB_DLOAD mode.
I am guessing it's end of road. :crying:

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