Note 5 Fast Charging Doesn't always work - Galaxy Note5 Q&A, Help & Troubleshooting

So I've had my Note 5 for a couple weeks now and I've noticed the phone doesn't always fast charge with the included charger. Sometimes the notification only shows "Cable Charging", I would have to unplug and replug the cable in to get the "Fast Charging" notification. It seems like the problem is the cable but it could very well be the software as well, I do not have another cable to test this theory. This shouldn't be happening I paid $900 for a smartphone with a capability that samsung heavily advertised.
I've contacted T-mobile and Samsung about the issue but they aren't admitting its a known issue. Anyone else experience this problem?
Apparently this is fairly widespread as I found a thread on androidcentral forums. (Can't post link due to filter)

I have noticed the same thing.

You SHOULD try with another cable.
I had the same problem until i tried using another cable and it works until now.

Change cable or restart. Restart works for me.
Sent from my SM-N920C using Tapatalk

ajaredic said:
Change cable or restart. Restart works for me.
Sent from my SM-N920C using Tapatalk
Click to expand...
Click to collapse
I've restarted the phone before, the thing is the problem resurfaces so as stated above it might be the cable's fault. If that is indeed the case, then Samsung needs to step up and stop shipping faulty cables or acknowledge the issue. They are letting a poor cable design ruin the reputation of otherwise a great phone, god this company can be stupid.

There are more than a handful of threads on this same topic in the Q&A section, you may want to read through them and see if you can find a solution.

Related

Loss of touch sensitivity when charging

I recently discovered the lower portion of my touchscreen isn't as sensitive whenever I am charging the phone with the original charger and cable.
It is so bad that I am unable to complete the sliding motion to unlock my phone since I am using the white bar for widgetlocker.
Just wondering if anyone has had similar experiences and should I be worried?
Thanks!
According to the quick start guide, (yep that small paper nobody reads) that could be caused by unstable current when you are charging. But i am not really sure since i don't have that problem..
Sent from my GT-N7000 using xda premium
I know this may sound weird, but I have heard that some have found using another charger helped similar issues. Maybe try another charger and see if that alleviates the issue.
I can confirm that it's due to the charger or the wall outlet. I have my SGS2, and I've experienced this multiple times. On my iPhone 4 I also had this issue all the time (I think a lot of people complained about the screen sensitivity while charging), and Apples stance was "change outlets" and that fixed my issues, my friend's issue, and my roommates issue on our iPhones back when. Make sure you're using the correct charger as well, with correct voltages.
zkyevolved said:
I can confirm that it's due to the charger or the wall outlet. I have my SGS2, and I've experienced this multiple times. On my iPhone 4 I also had this issue all the time (I think a lot of people complained about the screen sensitivity while charging), and Apples stance was "change outlets" and that fixed my issues, my friend's issue, and my roommates issue on our iPhones back when. Make sure you're using the correct charger as well, with correct voltages.
Click to expand...
Click to collapse
thanks for all the replies. i've now tried using the various powerpoint outlets in my house and as well as a few iphone plugs but all of it yield the same result, my screen still remains the same.
in fact, this issue seems to have gotten worse after sending the phone in for servicing 2 days ago and samsung service centre claimed they changed the lcd screen and the motherboard.
hotwirenissanskyline said:
thanks for all the replies. i've now tried using the various powerpoint outlets in my house and as well as a few iphone plugs but all of it yield the same result, my screen still remains the same.
in fact, this issue seems to have gotten worse after sending the phone in for servicing 2 days ago and samsung service centre claimed they changed the lcd screen and the motherboard.
Click to expand...
Click to collapse
Have you considered it could be the cable? Have you tried another cable?
Sent from my GT-I9100
I had this problem once on another device. I think it was due to a static buildup. I can't remember how you fix it but hope this helps for info.
Sent from my GT-N7000 using XDA App
hotwirenissanskyline said:
I recently discovered the lower portion of my touchscreen isn't as sensitive whenever I am charging the phone with the original charger and cable.
It is so bad that I am unable to complete the sliding motion to unlock my phone since I am using the white bar for widgetlocker.
Just wondering if anyone has had similar experiences and should I be worried?
Thanks!
Click to expand...
Click to collapse
Hey man, Did you got the issue ? I would suggest, if your phone is rooted, you must be knowing how to change kernels. Do that. It should definitely solve the issue. This thing is called, deep sleep or ghost touch.

[Q] Galaxy note charging issue - replaced charging port but still not fixed. help

Hi All,
I have read other threads and can not find answer so that is why i am creating this thread.
basic things to know...
1. Got my Galaxy Note (GN) off ebay. It came with the following major issue: "cannot be charged via laptop's usb port or wall socket"
2. GN does not have a custom rom. It is unlocked to any network. So, i am assuming it has a "stock rom". can someone tell me how to verify that?
3. I looked into various threads and ultimately decided to replace my usb charging port.
4. I should mention that before any replacement of parts whatsoever, i could see my device on windows and transfer files etc. via usb connection.
5. before and after replacement, it says its "charging" but nothing gets charged. If anything the battery level goes down. This suggests to me that there is an issue with charging circuitry somewhere? anyone can shed light on it?
6. Currently i am using an external charger to charge up my battery. Battery is fine as it gets charged up, just fine.
7. What other options do i have to find out the solution to my charging issues. Anything i can do to narrow down the issue further?
Any help will be greatly appreciated.
Regards,
Ebay is your best friend. You can change the charging usb port for less than 10 dollars. I bought mine from chinese supplier. The board cost me less than 9 dollars, shipped. It came within 2 weeks. You must open up your phone (8 tiny screws- see youtube video on how to open up n7000). The board comes out easily. You must check the revision on the usb port. Mine is 1.0. It also comes in 0.0, 0.8 and 2.0. I got the exact one with matching colors as the original part. I saw the same board in different revisions and with different colored boards. I got the same exact one, looking at the ebay picture. I was able to change my board in less than 10 minutes. problem solved.
aftabbabar said:
Ebay is your best friend. You can change the charging usb port for less than 10 dollars. I bought mine from chinese supplier. The board cost me less than 9 dollars, shipped. It came within 2 weeks. You must open up your phone (8 tiny screws- see youtube video on how to open up n7000). The board comes out easily. You must check the revision on the usb port. Mine is 1.0. It also comes in 0.0, 0.8 and 2.0. I got the exact one with matching colors as the original part. I saw the same board in different revisions and with different colored boards. I got the same exact one, looking at the ebay picture. I was able to change my board in less than 10 minutes. problem solved.
Click to expand...
Click to collapse
I have already changed the usb port and the problem persists.
How much of an issue will it be if the revision number do not match up with original one?
i dont have tools infront of me so i cant check whether there is a direct match or not.
thanks for reply.
regards,
troll_buster77 said:
I have already changed the usb port and the problem persists.
How much of an issue will it be if the revision number do not match up with original one?
i dont have tools infront of me so i cant check whether there is a direct match or not.
thanks for reply.
regards,
Click to expand...
Click to collapse
I think matching the revision is important. you must have your original part to verify which was the original revision. I have seen on threads where the revision was not matched and the part didn't help solve the problem.
troll_buster77 said:
Hi All,
I have read other threads and can not find answer so that is why i am creating this thread.
basic things to know...
1. Got my Galaxy Note (GN) off ebay. It came with the following major issue: "cannot be charged via laptop's usb port or wall socket"
2. GN does not have a custom rom. It is unlocked to any network. So, i am assuming it has a "stock rom". can someone tell me how to verify that?
3. I looked into various threads and ultimately decided to replace my usb charging port.
4. I should mention that before any replacement of parts whatsoever, i could see my device on windows and transfer files etc. via usb connection.
5. before and after replacement, it says its "charging" but nothing gets charged. If anything the battery level goes down. This suggests to me that there is an issue with charging circuitry somewhere? anyone can shed light on it?
6. Currently i am using an external charger to charge up my battery. Battery is fine as it gets charged up, just fine.
7. What other options do i have to find out the solution to my charging issues. Anything i can do to narrow down the issue further?
Any help will be greatly appreciated.
Regards,
Click to expand...
Click to collapse
Check if U607 and R619 are good, they are on the main board.
Download service manual to identify those parts and first check for bad solder joint.
I hqve the same priblem but i didnt check the part numbers gunna have a look for them now. In all honesty i thought it wouldnt matter as they may have been all the exact same
Sent from my GT-N7000 using xda app-developers app
lionelia said:
Check if U607 and R619 are good, they are on the main board.
Download service manual to identify those parts and first check for bad solder joint.
Click to expand...
Click to collapse
Whoah, seriously? Seems kinda like overkill. What I've heard most is having to hold the cable in 'just' the right position for it to charge, which doesn' t sound like a mainboard issue, since the charge port is connected via a ribbon block (and an antenna cable).
What's odd is that the charge port board on mine has this problem, but it is ROCK SOLID and the connector blade inside is totally clean. Pushing the plug down towards the back of the phone would, based on the physical layout of the internal USB pins, if anything, REDUCE contact pressure. It seems like this is a non-permanent problem and I SWEAR I saw an amazon post somewhere where a guy describes a simple physical mod that suddenly lets all normal charges work fine. Just can't find it...
I have a Samsung Note 2, same thing...not charging through the port, battery is good, charger is good, changed the charge port circuit and nothing...re installed the operating system, it's unlocked, rooted..works fine as long as I charge the battery externally...I have no idea what to do or which direction to go...any help...and I'll keep everyone posted as to the results of any suggestions...goo part is...I know how to get the thing apart....Blessings, As Always...
Same here - changed micro usb board and still not charging
Hi
I have the same problem. Have samd=sung galaxy note N7000 and suddenly stopped charging.
I changed the micro-usb port - it is the same version as the one inside. The mobile is still not charging! :crying:
Has anyone found a solution to this ?
even stranger
Have just noticed that the mobile charges fine in the car with the charger that originally caused the problem.
However it will charge with nothing else - neither USB port of PC not directly to wall socket.
Could the car charger have set it to charge at a higher voltage?
anes2828 said:
Hi
I have the same problem. Have samsung galaxy note N7000 and suddenly stopped charging.
I changed the micro-usb port - it is the same version as the one inside. The mobile is still not charging! :crying:
Has anyone found a solution to this ?
Click to expand...
Click to collapse
did you try different cables? bit silly answer but anyway try it.
Maybe different battery?
or a wall battery charger?
Sent from my GT-N7000 using Tapatalk 2
Hi all,
Sorry to revive an ageing thread but this still seems to be an issue at large.
I have a question:
I am a little confused. After seeing a number of these charge port PCB's on Ebay, some sellers are saying only for Rev 0.8 and others say nothing at all, yet in ALL the images from numerous sellers, the PCB's have Rev 1.0 written on them including my own N7000's charge port PCB.
Please could someone enlighten me?
Many thanks!
changed usb port after charging probs
Hi there,
I am having the same damn problem. After having charging probs and a loose connection, I decided to buy a new usb port and everything should be fine again. After replacing the port i tried to charge before installing the back case part and everything worked! But after putting the phone back into the case it went back to the problem like before replacing the port. It is loose and i cant get a pc connection to work.
So after disassembling it several times and reading forum posts in several boards i found this thread which has not the answer for the problem but some suggestions what could cause the problem.
I think it is not worth it to change the Motherboard too but if someone could test it that would help I think.
In another board someone wrote he had 3 port boards bought and they were all dead on arrival. So i believe this could also be the problem what do you think? Did anyone try different replacement parts from different shops?
And is yours charging if you do not install the backplate/backcase?
where did you buy the port? and is it same revision that was in their.
I think a new cable (proper quality) fixes it
that or pc driver reinstall
Sent from my GT-N7000 using Tapatalk 2
Hello,
Got a similar problem. Samsung note 1 (n7000) wasn't charging the battery. Holding the mini usb down was the trick.
I bought a new charging port and replaced it. The thing....it is charging now...but giving me: Emergency calls only!
Send back that part and got it replaced.... Just installed it and again: Emergency calls only...
It does show that it has reception. It's not due to my carrier as sim in another phone is working ok. Replacing the old part solves the problem.
If anyone has an idea how to solve this problem.....PLEASE let me know.
Regards
Moesab said:
Hello,
Click to expand...
Click to collapse
is it same revision? connectors and touchpoints on same place?
try these:
4llerbuntu said:
Open up the phone again. and check the screws that hold down the usb port
the speaker is attached to the plastic cover on top of the usb port. it is not making contact with the right points.
try it whilst the phone is on, play a audio or video file and hold down that part with your fingers. u will see that it will work.
meaning that the screws are either loose or too tight and not properly aligned.
Click to expand...
Click to collapse
nCoder said:
Click to expand...
Click to collapse
baz77 said:
is it same revision? connectors and touchpoints on same place?
try these:
Click to expand...
Click to collapse
Hello,
Yes, I should have mentioned that. Same revision. Connectors seem to be in the same place.
Please check picture. The one above is the original and the one with the white sticker is the replacement part.
Thanks for your response!
where did you get it?
try parts4repair.com they sell working ones and dustplugs for your usb hole
the bottum one is damaged on the chip on the left
Sent from my GT-N7000 using Tapatalk 2
baz77 said:
where did you get it?
try parts4repair.com they sell working ones and dustplugs for your usb hole
the bottum one is damaged on the chip on the left
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
Damaged....really? I got it from Ebay (UK).
But 2 parts with the same problem? I will buy from another seller.
Thanks for your answer!
well you can check it, I am no expert but it looks damaged.
Sent from my GT-N7000 using Tapatalk 2

[answered]Not charging via pogo pins

My dock has been charging my phone perfectly for weeks, the other day I came in and plopped the phone on the dock and nothing.
I checked the pogo pins (of the dock) with a multimeter, they are working. I've tried different power sources for the dock as well (wall adapter, pc, other cables).
I've checked to make sure the pins are making contact with the phone, good solid contact.
I haven't changed anything on the phone recently, any suggestions?
The phone charges fine through USB.
[ANSWERED]
since i apparently posted this on the apple forums instead of xda, all the replies were "shoulda bought apple products"
so anyone having this problem, i solved it by reinstalling a nand backup. apparently it was a software issue. hopefully this saves you from the apple fanboys.
do you have original sony cradle? i had chinese replica and it did not work all times.
glukasil said:
do you have original sony cradle? i had chinese replica and it did not work all times.
Click to expand...
Click to collapse
No, I was too impatient for it and got the goosewhite dock, besides I like the looks of it better tbh. The dock is putting out power, I don't get why it's not charging. its not a complex system at all.
Get the Sony one if you don't want the same issue occurring.
Sent from my C6603 using xda premium
why would changing the dock have anything to do with the problem? when voltage is applied to the pogo pins, the phone does not charge. how would changing the dock i use make a difference in that at all?
i would understand if the pogo pins were putting out less power or no power, but they put in exactly the amount of power going into the dock, they make good solid contact, i've check continuity and its making a solid connection...
Then take the dock apart and see if anything got loose
Sent from my C6603 using xda premium
Rajinn said:
why would changing the dock have anything to do with the problem?
Click to expand...
Click to collapse
Because the one you've bought is rubbish!
I brought this as an alternative to the Sony DK26 because I was sick of opening the flap everytime I wanted to charge my phone. It does fit the Xperia Z and looks nice enough. It also activates the dock mode and the Xperia's smart connect function. This is why I gave it 1 star. HOWEVER, it outputs at 500mA as opposed to the 1800mA delivered by the Sony dock. This means it charges your phone incredibly slowly. I had my phone on the dock charging for 11 Hours and it managed to deliver a battery charge of just 51% which is ridiculous compared to the Sony charger which delivers a 100% charge in 2 hours.
Click to expand...
Click to collapse
- Review
XperienceD said:
Because the one you've bought is rubbish!
- Review
Click to expand...
Click to collapse
+1
I do not get why would anyone go for something cheaper and unreliable. Its like those iPhone users buying cheap non original cables to charge their iPhones, ended up causing the phone to blow up or messed up and blames it on Apple.
and yes you are the owner of the phone and you have the right to buy whatever 3rd party equipment for your phone, but dont expect it to work 100%.
Doesnt make sense if you ask me sir.
It is really hard to determine the main cause of this matter. It could be your phone: hardware or software (i doubt it is this one), or the 3rd party dock.
You tell me which one to throw and buy a new one.
Already told you why I bought it. There's nothing but stupidity in that review as docks do not put out power, they transfer it, the power supply puts out power. As for the amperage, it puts out what you put in. it will do [email protected] if you are stupid enough to put that through it... Assuming the wires don't burn. if you are going to base your assumptions on a review, at least choose one from someone knowledgeable. also, my dock never took 11 hours to charge, not that i ever bothered timing it but it sure as hell wasnt more than 4 hours (and thats giving an a good bit of a safety margin), i'd guess 2 hours 0-100 if i had to.
What I'm telling you is that the phone is not accepting the charge, not that the dock is messed up but the phone. And I wanted to know if anyone had similar issues or suggestions.
I'm glad you have insight on the matter and an opinion, however you are not trying to answer the question. I've already informed you the dock is intact and making a connection. I've checked the voltage of the xperia official charger at the cable at its end: 4v dc, the dock when hooked to that charger is 4v dc tested at the pins. I can put a larger amount through it, and any number of amps. A pogo dock is a very simple device, official or otherwise, the difference is mainly in price and design. The diy thread is a perfect example of that.
@LitoNi
I took it apart, nothing is loose. thanks
Rajinn said:
I'm glad you have insight on the matter and an opinion, however you are not trying to answer the question.
Click to expand...
Click to collapse
It's been answered, you've not bought an official product, that's the problem! Buy cheap unofficial batteries, expect issues, buy cheap replica SD Cards, expect issues, buy cheap unofficial chargers, expect issues, and looks like you can cheap docs to that list too.
XperienceD, please continue answering me with your infinite wisdom you learned from the internet. obviously you know everything about electronics.
btw fixed it, reinstalled my nand backup. software problem ftl.
didnt know this was an apple forum.
Rajinn said:
XperienceD, please continue answering me with your infinite wisdom you learned from the internet. obviously you know everything about electronics.
btw fixed it, reinstalled my nand backup. software problem ftl.
didnt know this was an apple forum.
Click to expand...
Click to collapse
Have same dock and same issue sometimes it doesn't want to charge but I just simply put it out and in and it works after reinserting.
[email protected]
Rajinn said:
XperienceD, please continue answering me with your infinite wisdom you learned from the internet. obviously you know everything about electronics.
Click to expand...
Click to collapse
I'm sharing what some of us have learned here, cheap non official products give issues, accept it or don't.
From me to you.

[Q] Anyone else have broken wireless charging? Help me out.

Hey guys.
I bought one of those NewWisdom stickers and it worked like a charm..... for a week. Then it would sit on the charger, show charging for a second, and then it would "disconnect". I am using multiple Tylt's and other chargers that I know work, but this error happened.
I read that the little stickers can be crappy and go bad, so I asked for a warranty replacement. I got a new one, installed it, and bam, same issue right away.
Is it more likely that I got 2 faulty charging stickers? Or that something is wrong on the inside of the phone?
I know you've posted on the threads re: the sticker.
Re: breakdown of the charging, I think the most relevant thread re: this is here:
http://forum.xda-developers.com/g4/help/qi-stopped-t3176818
Though lots of reports here too:
http://forum.xda-developers.com/g4/general/wireless-charging-meltdowns-t3163156
Are you saying that right after the new sticker install, it never worked? Or it worked, then stopped?
It's becoming a widespread issue. Not everyone, but A LOT of folks.
My personal opinion, based on my observations on 2 phones using an OEM charging back, with a new sticker as a backup checker, is it is a hardware issue within the phone. Or perhaps some software issue tied into the hardware.
waylo said:
I know you've posted on the threads re: the sticker.
Re: breakdown of the charging, I think the most relevant thread re: this is here:
http://forum.xda-developers.com/g4/help/qi-stopped-t3176818
Though lots of reports here too:
http://forum.xda-developers.com/g4/general/wireless-charging-meltdowns-t3163156
Are you saying that right after the new sticker install, it never worked? Or it worked, then stopped?
It's becoming a widespread issue. Not everyone, but A LOT of folks.
My personal opinion, based on my observations on 2 phones using an OEM charging back, with a new sticker as a backup checker, is it is a hardware issue within the phone. Or perhaps some software issue tied into the hardware.
Click to expand...
Click to collapse
Thanks for the links. The Additional information helps.
I posted to see what sticker was best and if anyone had one die on them. Seems that this is common enough. I hadn't posted this exact question before.
The new one i bought never worked. I know the pins are lined up and I even padded the back of them a little. My QI pads all show a green light, then a red light. Makes me think the sticker works just fine, but the inside of the phone is FUBARed.
I want to like this phone, i really do.
yeah i use cheap china 5 dollar qi pad with g3 few weeks and wierless charging gone...
rawdikrik said:
Thanks for the links. The Additional information helps.
I want to like this phone, i really do.
Click to expand...
Click to collapse
Hahah, me too! The camera, if you don't get one with a pink tinge overlay, is fantastic! The iffy touchscreen issues are fixed with the 10N update!
The fact the wireless charging capability keeps breaking down as a hardware issue is ridiculous though.
I may post a poll to see if anyone has managed to keep their charging ability >1 month. Maybe when more time passes, as the phone is still quite new.
Just to let people know... I got a replacement today and the back that didn't work on my current phone works perfectly on the new one. For some reason... This issue is tied to the phone and not the stickers coming out.
Sent from my LG-H811 using Tapatalk
Yup there's definitely a faulty part in these phones.
Let us know how long the wireless charging lasts on this one.
Just a note, my wireless charging also stopped. It was a sticker I put on the original back. Just figured i'd screw with it later and that it probably wasn't making good contact so I picked up a regular wireless circle case to use in the meantime and it's also not charging. Likely something in the phone but I have no idea where to start. Oh well, that month of wireless charging was nice again. (and yes, I've tried different chargers that I know work, etc. Hah!)
Going strong for 4 weeks and still charging(with three different QI chargers and two different stickers). Possible cheap quality chargers are blowing out the hardware?
Unseeablething said:
Going strong for 4 weeks and still charging(with three different QI chargers and two different stickers). Possible cheap quality chargers are blowing out the hardware?
Click to expand...
Click to collapse
In only use the real Tylt and Nokia chargers
Sent from my LG-H811 using Tapatalk
Unseeablething said:
Going strong for 4 weeks and still charging(with three different QI chargers and two different stickers). Possible cheap quality chargers are blowing out the hardware?
Click to expand...
Click to collapse
Always a thought, but I use the OEM original Samsung Qi charger, which has done fine with my S4 for years.
For any who have tried wireless charging, I have a poll and questionnaire re: your experience. Would greatly appreciate your input.
http://forum.xda-developers.com/g4/help/tried-wireless-charging-t3227672

Fast Charging Stopped?

Got my Note 5 with the adaptive faster charger about 3 and a half weeks ago. On my second Note 5 now (had to send the first one in due to problems) and everything was working fine until a couple of days ago. I would notice my phone saying "charging" and then I would have to unplug and plug it back in then the "fast charging" would appear. Now it doesn't ever go into "fast charging" and no matter what I do I always get "charging". I currently have 93% battery and it is telling me 15 minutes until full which seems a lot slower. I tried using my old Note 4 fast charger and get the same issue.
Anyone else with this issue? Wondering if it's the phone or actual charger and if there is anything I can do to get a replacement.
I never paid attention, but I just always figured that the adaptive charger would switch from 5V/2A to 9V/1.67A when it was nearing full charge.
(Sent from another Galaxy)
Try a factory reset. If it doesn't work, get it exchanged asap.
Check if the fast charging option in power settings is enabled
Sent from my SM-N910C using Tapatalk
pakure said:
Check if the fast charging option in power settings is enabled
Sent from my SM-N910C using Tapatalk
Click to expand...
Click to collapse
This doesn't exist anymore in Note5
KennyCheng0705 said:
Got my Note 5 with the adaptive faster charger about 3 and a half weeks ago. On my second Note 5 now (had to send the first one in due to problems) and everything was working fine until a couple of days ago. I would notice my phone saying "charging" and then I would have to unplug and plug it back in then the "fast charging" would appear. Now it doesn't ever go into "fast charging" and no matter what I do I always get "charging". I currently have 93% battery and it is telling me 15 minutes until full which seems a lot slower. I tried using my old Note 4 fast charger and get the same issue.
Anyone else with this issue? Wondering if it's the phone or actual charger and if there is anything I can do to get a replacement.
Click to expand...
Click to collapse
I know this thread is kind of old but in case you havent resolved your issue. I had the same problem with my phone so I called warranty, they sent me a brand new charger with cable and it works fine now. I compared the one they sent as a replacement and the one that came with the phone and the replacement cable is actually a lot thicker and feels way more durable. My guess is Samsung cheaped out and threw in a crappy cable to save cost but it wears down A LOT faster than a durable heavy duty one like the replacement I got. Anyways the new charger is working 100% of the time and has held up for about a week so far. we'll see how much longer this cable last.
ThisGuy808 said:
I know this thread is kind of old but in case you havent resolved your issue. I had the same problem with my phone so I called warranty, they sent me a brand new charger with cable and it works fine now. I compared the one they sent as a replacement and the one that came with the phone and the replacement cable is actually a lot thicker and feels way more durable. My guess is Samsung cheaped out and threw in a crappy cable to save cost but it wears down A LOT faster than a durable heavy duty one like the replacement I got. Anyways the new charger is working 100% of the time and has held up for about a week so far. we'll see how much longer this cable last.
Click to expand...
Click to collapse
Quick question, did you contact Samsung directly for this? Did they mail you something or did you have to go in to a local repair depot?
Thanks.
HeyYoWL said:
Quick question, did you contact Samsung directly for this? Did they mail you something or did you have to go in to a local repair depot?
Thanks.
Click to expand...
Click to collapse
I actually called ATT customer service/warranty center. He told me he'd send me a new charger and cable and I needed to send back my old one. Got it in less than 2 days. Sorry for not being more specific. Also fast charging is still going 100% of the time on the new cable.
ThisGuy808 said:
I actually called ATT customer service/warranty center. He told me he'd send me a new charger and cable and I needed to send back my old one. Got it in less than 2 days. Sorry for not being more specific. Also fast charging is still going 100% of the time on the new cable.
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Thanks. Looks like I'll have to give my provider a call. I can verify that once I switched the cable I have no issues fast charging. I'm not having a good experience with Samsung so far. When you charge almost $1,000 for a product I expect it to be free of defects in every day use. Meanwhile my cable is messed up after only 3 weeks of owning it and the phone has signal problems that require me to cycle airplane mode to get data working. Never had a problem with my Nexus phones or iPhones. Really poor qualify control.

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