Weird mobile data issue - X 2014 Q&A, Help & Troubleshooting

So, only issue I've came across after buying this device. When I'm on mobile data, doesn't matter if it's LTE, 3G or Edge, the mobile data works for some time and all of a sudden stops working, but no exclamation mark shows up on the data statusbar icon. If I open up the Speedtest, it get's the ping but fails to download or upload. I can't even connect to whatsapp.. If I'm scrolling through Instagram or Facebook, after a couple of minutes the feed stops loading. Only solution is to enter airplane mode and exit it, but again, data will only work for a short time.
Already tried to clear cache on recovery.
I'm running stock 5.1 on a XT1097 Pure ( Unlocked ).
WiFi works fine.
Same thing happens on Safe Mode.
Signal strenght is good, no drops at all.
Any ideias?
Sent from my XT1097 using Tapatalk

Lunatiic said:
So, only issue I've came across after buying this device. When I'm on mobile data, doesn't matter if it's LTE, 3G or Edge, the mobile data works for some time and all of a sudden stops working, but no exclamation mark shows up on the data statusbar icon. If I open up the Speedtest, it get's the ping but fails to download or upload. I can't even connect to whatsapp.. If I'm scrolling through Instagram or Facebook, after a couple of minutes the feed stops loading. Only solution is to enter airplane mode and exit it, but again, data will only work for a short time.
Already tried to clear cache on recovery.
I'm running stock 5.1 on a XT1097 Pure ( Unlocked ).
WiFi works fine.
Same thing happens on Safe Mode.
Signal strenght is good, no drops at all.
Any ideias?
Sent from my XT1097 using Tapatalk
Click to expand...
Click to collapse
You could try a factory reset.
Also check with your carrier, maybe it could be a problem with their network.
Sent from my XT1095 using Tapatalk

Same issue
I'm facing the same issue after the lollipop update, later i updated to marshmallow but this outside is still there.

Related

[Q] 4G/LTE issue, ARHD 4.6

Hello,
I have the following issue on ARHD 4.6, Plus network Poland. After booting or rebooting the 4G is always active, speeds are OK. After some 10-15 minutes of not using data connection, the phone switches to 3G and stays that way, when using data it goes to "H" (switching the airplane mode on and off doesn't help). I'would normally blame such things on the network, but every time I reboot the phone goes back to 4G and untill I keep using the data transfer, stays on 4G without any issues. Anyone else with same symptoms? You think I should push my network to solve this or is this rather radio related?
Thanks
Michal

Data and Wifi completely drop, have to do airplane mode to turn it back on

I don't know why, but this is a consistent problem and it's getting annoying. I will only have bars, but no wifi or internet connection. This just randomly happens and I don't know what triggers it.
I have to turn airplane mode on and off to fix the problem. Is there something that is causing this?
http://galaxys5guide.com/samsung-ga...-the-notification-icons-on-samsung-galaxy-s5/
It may help you.
Kael ruch said:
http://galaxys5guide.com/samsung-ga...-the-notification-icons-on-samsung-galaxy-s5/
It may help you.
Click to expand...
Click to collapse
This doesn't really help.
What happens is data and wifi disappear and if I hit wifi it won't turn on. I have to turn airplane mode on and off and it starts working again.
Sent from my SAMSUNG-SM-G900A using XDA Premium HD app
SlimJ87D said:
I don't know why, but this is a consistent problem and it's getting annoying. I will only have bars, but no wifi or internet connection. This just randomly happens and I don't know what triggers it.
I have to turn airplane mode on and off to fix the problem. Is there something that is causing this?
Click to expand...
Click to collapse
I have had the same thing happen,but only once or twice,I chalked it up to my home WiFi threw Comcast ,I've been having major problems with my Comcast modem dropping WiFi or to slow of a connection,think I have to replace the modem just been to lazy,but I have the smart network switch on in my phones wifi settings so I thought maybe from the signals switching so much it froze or something,but yea it did same thing I had no lte or 4G next to my carrier signal,the wifi was not allowing me to turn it on,or scan for networks,wasn't even showing any so I did the same thing hit the airplane toggle and it came back.
SENT FROM DJMOUSES SM-G900A
Sorry i have no others solution for it.
I just posted a thread about the EXACT SAME issue. It only seems to happen overnight, but when I wake up in the morning my wifi has been turned off and my 4G LTE isn't working. When I try and toggle wifi back on it gets stuck and never reconnects/turns on. My solution has been to restart the phone.
I'm thinking since this seems like a rare problem, that this is a device-specific issue. I'm going to try and exchange mine this weekend due to this problem and hopefully get a properly functioning GS5 instead.
SlimJ87D said:
This doesn't really help.
What happens is data and wifi disappear and if I hit wifi it won't turn on. I have to turn airplane mode on and off and it starts working again.
Sent from my SAMSUNG-SM-G900A using XDA Premium HD app
Click to expand...
Click to collapse
Have the same issue (made a post about it already in this forum). Usually happens when there is a large fluctuation in signal. Grocery store where I get no service results in no service when I leave the store as well. Have to cycle airplane mode like you described.
WiFi hasn't done it yet.
Another forum member suggested it may happen if using an older style SIM, which I am (from my S3). I haven't been up to change it yet. What SIM are you guys using?
http://forum.xda-developers.com/showthread.php?t=2744472
I typically have this happen when I'm at home at night, while my phone is plugged in and on wifi. Just disconnects at some point overnight.
I'm using a brand new SIM provided by AT&T when I upgraded in store.
Very strange issue and is random. For instance, it didn't happen overnight last night.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
My S5 just started dropping data randomly and causing my battery to drain with almost no usage... I tested using Skype in a good 4G LTE area and will start out with 4 bars and the 4G LTE icon but as soon as I try to initialize a test video call over Skype the signal immediately drops to either no bars at 4G or it will go straight to E!? I haven't had this issue in a long time and it just suddenly started. At first I figured maybe they lost a tower but now this is going on almost a full week. I've got unlimited Data so I know that's not the issue, it has a brand new SIM... I'm going to AT&T and see if they have an answer or if they'll swap it out. Annoying!
Also annoying that sending a simple text will fail... ugh no root and now no data! :what::banghead:
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
I've had this happen several times, but only at my work. Reception is poor at my office, and the company WiFi requires browser-based login each hour, which I switch to many times a day.
The phone basically stops using all radios EXCEPT bluetooth, showing a circle with a line through it. I've been rebooting the phone to restore connectivity, but will try toggling airplane mode next time. I haven't noted any strange battery drain.
I haven't seen this issue when wifi is disabled.
I didn't notice it locked up a few days ago and drove home where cell reception is very good. The phone didn't recover until I rebooted it.
I have a brand new SIM from ATT and use a Gear 2 (which is greatness, btw)
I've done the following:
1. disabled the damn ATT hotspot app
2. Disabled/enabled the Wifi connection check setting
3. Did a full factory reset
This is getting close to a deal breaker for me.
As an update...
I have this issue basically every work day with the aforementioned environmental variables
Today, I:
Disabled Bluetooth (left the gear at home)
Disabled wireless
Switched radio to 'LTE/GSM/CDMA Auto' with instructions in this thread
The radios haven't locked up and reception is much better.
I'll try leaving WiFi/BT on and use my Gear again next week.
For anyone who is still interested, changing the modem setting seems to have resolved the problem for me. It also improved connectivity in weak areas a good deal.
Unfortunately you must enter the key sequence to toggle the radio each time the phone is restarted.

[Q] Data not working.

Hi all, thanks a lot to read the thread and try to help.
The thing is that even I haven't install anything nor updating any room, I have a real problem lately.
If I use WiFi my HTC works fine, but when I disconnect WiFi, even a data logo appears (H or 3G) nothing that uses data works.
I cannot use Whatsapp, Facebook even open Google on a new tab.
The arrows keep moving on my status bar, but I downloaded a data monitor and says that nothing is moving in data usage.
What can I do before I lose WiFi?
I have restored the mobile phone, a complete wipe, i'll write you soon.
Call your operator because it seems to be
A: a provider sided problem
B: a signal problem
C: hardware/software problem
If c: try to get a replacement.
Sent from my HTC One using XDA Premium 4 mobile app
SergiNS said:
Hi all, thanks a lot to read the thread and try to help.
The thing is that even I haven't install anything nor updating any room, I have a real problem lately.
If I use WiFi my HTC works fine, but when I disconnect WiFi, even a data logo appears (H or 3G) nothing that uses data works.
I cannot use Whatsapp, Facebook even open Google on a new tab.
The arrows keep moving on my status bar, but I downloaded a data monitor and says that nothing is moving in data usage.
What can I do before I lose WiFi?
I have restored the mobile phone, a complete wipe, i'll write you soon.
Click to expand...
Click to collapse
Same problem, except it is intermittent. Have always had LTE service in my apartment until a couple of weeks ago. Sometimes the mobile data works, sometimes it doesn't. Full bars, shows data icon, but can NEVER download MMS, even when mobile data is working.
Any help other than call the provider?
Viper One 6.2.1
latest firmware i could find

Suddenly unable to connect to home wifi

So my wife's motox decided to stop connecting to my home wifi/cable modem. My phone (LG G2) as well as all laptops/tablets connect fine. My G2 can see about 8 nearby networks, the MotoX always sees my neighbors network and occasionally a 2nd or 3rd but that's about it. If my home network finally shows up I enter the password and it immediately switches to "Out of range" and shows as a Saved network. I enabled the hotspot on my phone and the MotoX still didn't show the hotspot. Here are the things I've tried so far:
- Forget network and readd it if/when it finally shows up as a visible network.
- Cleared cache from recovery
- Rebooted
- Toggling airplane mode
- Disable just data
- Power cycled cable modem. Also Hard reset it and set the network back up.
- Disable wifi optimization, notify when open network is available, as well as the always allow scanning.
- Switched from auto to 2.4 Ghz only.
- Switched between multiple channels on router.
The MotoX is the Canadian version, 4.4.2 stock, unrooted. Router is an awesome Hitron piece of crap but it's been working perfectly fine for months.
Short of doing a factory reset, does anyone have any ideas?
Thanks
pqee said:
So my wife's motox decided to stop connecting to my home wifi/cable modem. My phone (LG G2) as well as all laptops/tablets connect fine. My G2 can see about 8 nearby networks, the MotoX always sees my neighbors network and occasionally a 2nd or 3rd but that's about it. If my home network finally shows up I enter the password and it immediately switches to "Out of range" and shows as a Saved network. I enabled the hotspot on my phone and the MotoX still didn't show the hotspot. Here are the things I've tried so far:
- Forget network and readd it if/when it finally shows up as a visible network.
- Cleared cache from recovery
- Rebooted
- Toggling airplane mode
- Disable just data
- Power cycled cable modem. Also Hard reset it and set the network back up.
- Disable wifi optimization, notify when open network is available, as well as the always allow scanning.
- Switched from auto to 2.4 Ghz only.
- Switched between multiple channels on router.
The MotoX is the Canadian version, 4.4.2 stock, unrooted. Router is an awesome Hitron piece of crap but it's been working perfectly fine for months.
Short of doing a factory reset, does anyone have any ideas?
Thanks
Click to expand...
Click to collapse
You have already tried everything that I would suggest, short of a factory reset. If you do factory reset, please let us know if it resolves your issue. Since you are not rooted, I'm confused as to how this could happen :/
Good Luck
I am assuming you have already unchecked the "avoid poor connections" option too in the wifi settings.
Sent from my Moto X using XDA free mobile app.
jithudigitised said:
I am assuming you have already unchecked the "avoid poor connections" option too in the wifi settings.
Sent from my Moto X using XDA free mobile app.
Click to expand...
Click to collapse
It was already unchecked so I didn't touch it.
Some routers can't handle certain number of conectinons, try rebooting your router
The router is built in with the cable modem which I've already rebooted as well as reset completely. Also with the phone only able to see a couple of networks at a time when there should be 8 - 10 visible at any time I think the phone is the problem. I just can't figure out what happened.
Sent from my LG-D803 using XDA Free mobile app
pqee said:
The router is built in with the cable modem which I've already rebooted as well as reset completely. Also with the phone only able to see a couple of networks at a time when there should be 8 - 10 visible at any time I think the phone is the problem. I just can't figure out what happened.
Sent from my LG-D803 using XDA Free mobile app
Click to expand...
Click to collapse
A few users have randomly had issues with WiFi, and their issues were only resolved by flashing the entire stock SBF as per the "Return to Stock" thread.
If a factory reset does not resolve your issue, you may consider SBFing back to stock. Since you will be flashing the stock rom (with matching CID), this is possible even with a locked bootloader.
Good Luck
I saw some posts about the SBF thing but wasn't sure if that applied to an unrooted / locked device or not. Thanks for the info.
Sent from my LG-D803 using XDA Free mobile app
An update for anyone looking for one. Her phone stated working fine yesterday on its own. It picked up and connected to our home network on its own and it can see all of the nearby networks like mine does.
Neither of us have done anything to it yet. Haven't touched the router or her phone since I first posted the problem.
Sorry I don't have an actual solution for you.
Sent from my LG-D803 using XDA Free mobile app
pqee said:
An update for anyone looking for one. Her phone stated working fine yesterday on its own. It picked up and connected to our home network on its own and it can see all of the nearby networks like mine does.
Neither of us have done anything to it yet. Haven't touched the router or her phone since I first posted the problem.
Sorry I don't have an actual solution for you.
Sent from my LG-D803 using XDA Free mobile app
Click to expand...
Click to collapse
Ok so wifi decided to crap out again. This time I did a full wipe (internal storage included) and now wifi doesn't even turn on. It flips to ON for half a second then immediately back to off. Bluetooth does the same thing. I've called my provider (Rogers) and they're sending me another one.
Considering the wifi and bluetooth are on the same chip I guess the whole chip is toast or loose or something. Either way its well beyond a software fix.
pqee said:
Ok so wifi decided to crap out again. This time I did a full wipe (internal storage included) and now wifi doesn't even turn on. It flips to ON for half a second then immediately back to off. Bluetooth does the same thing. I've called my provider (Rogers) and they're sending me another one.
Considering the wifi and bluetooth are on the same chip I guess the whole chip is toast or loose or something. Either way its well beyond a software fix.
Click to expand...
Click to collapse
You did a full wipe, but did you actually SBF back to stock? As I had commented previously, ONLY a full SBF back to stock can repair a corrupted filesystem. A "Full wipe" just erases cache and userdata.
SBFing actually REPLACES all the partitions. If you haven't tried, you can't say for certain that it is well beyond a software fix. It could have simply been a corrupt file...
Good Luck
If it was my phone I would have tried a SBF but considering it's my wife's she's a big more hesitant to let me and if they're sending us a new one, why bother?

[Q] 3g data hangs

Hi guys,
on my xt1068 (5.0.2 stock, no root, locked bootloader), 3g data always hangs when I'm travelling (e.g. Home -> Work). The only solution is to cycle the connection....
When I'm at home it works like a charm, even for an entire weekend
The mobile data icon remains "on", with full bars and H/3g symbol...but I cannot send or receive data.
Any ideas? As you understand this is really annoying. :silly:
Thanks.
Bonehead81 said:
Hi guys,
on my xt1068 (5.0.2 stock, no root, locked bootloader), 3g data always hangs when I'm travelling (e.g. Home -> Work). The only solution is to cycle the connection....
When I'm at home it works like a charm, even for an entire weekend
The mobile data icon remains "on", with full bars and H/3g symbol...but I cannot send or receive data.
Any ideas? As you understand this is really annoying. :silly:
Thanks.
Click to expand...
Click to collapse
I have the same problem but not all the time and I'm still on 4.4.4, I leave the house therefore disconnecting from WiFi sometimes 3G doesn't 'pickup' esp. if I turn off WiFi after it has moved out of range, like you it displays 3G or H but no data can be sent, the only way to fix it is rebooting the device.
Do you turn off WiFi manually after leaving the house? as mine only seems to do it if I do that.
jay2the1 said:
I have the same problem but not all the time and I'm still on 4.4.4, I leave the house therefore disconnecting from WiFi sometimes 3G doesn't 'pickup' esp. if I turn off WiFi after it has moved out of range, like you it displays 3G or H but no data can be sent, the only way to fix it is rebooting the device.
Do you turn off WiFi manually after leaving the house? as mine only seems to do it if I do that.
Click to expand...
Click to collapse
Hmm, I always leave the WiFi on. I'm going back home atm and I just switched it off. Let's see if 3g stays active...(even if it would be the exact opposite behaviour than yours)
Thanks for the tip, I'll keep you posted.

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