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Well i officially have a BRICK PHONE . I tried to downgrade the ROM and now my phone will not even power up. Its not even coming up. Even with a wall charger the phone will not boot up. ITs just a brick now. Does anyone knowif there is any hope or should just use it as a door stopper.
WOW 49 views and no replies. Some one please help. Should i send it to HTC since my warranty is voided. If i should anyone know a HTC support center in the US.
Yes, there is one HTC support center located in Houston.
You can send them email
[email protected]
or call them
1-888-356-2375
(They answer as Tmobile customer care, but are actually a division of HTC).
HTC America
5950 Corporate Dr
Houston, TX 77036
888 482-8725
Hope this helps and wish you luck.
gambino said:
Well i officially have a BRICK PHONE . I tried to downgrade the ROM and now my phone will not even power up. Its not even coming up. Even with a wall charger the phone will not boot up. ITs just a brick now. Does anyone knowif there is any hope or should just use it as a door stopper.
Click to expand...
Click to collapse
I've had an experience when flashing my phone where during the flashing process the battery gets sufficiently depleted that it won't turn on after the flash completes. During the flash process, the battery does not charge, and the reading and writing to flash consumes more power than normal operation.
When the Wizard battery gets depleted, it will not take a charge without some serious effort. I would plug it in to the charger and leave it for at least half an hour. Then, with the power adapter still connected, attempt several resets using the soft reset button. There was a time when I had to do this several dozen times before it "took" and was revived.
You can confirm whether it's a battery problem by trying another battery. Perhaps you can stop by your carrier's retail store and ask to try a battery. If it powers up, then tell them your battery went bad (not unusual) and they may replace it for free.
Thanks for the advise, i ll try that. I knew i could get some help from this forum thanks again guys.
went to the tmobile store tried a new battery it still wont come on. I guess have to call HTC on monday. Might have fried te phone.
Called HTC support and they do not support the xda mini s. Anybody have a suggestions or any third party vendors who can help fix this phone. Please advise.
WOW 400 views and no inputs
gambino said:
WOW 49 views and no replies. Some one please help. Should i send it to HTC since my warranty is voided. If i should anyone know a HTC support center in the US.
Click to expand...
Click to collapse
gambino said:
WOW 400 views and no inputs
Click to expand...
Click to collapse
Maybe if you weren't so sarky people might want to help...some more info might be good. What bootloader from / to and why? Does a computer recognise and install it, what happens when you run a rom update etc etc.
If you have destroyed the bootloader you will need to use JTAG to reflash it and this is not something you can do at home with your own PC so you may have to pay a service centre to correct it.
Richard
I was not trying to be sarky about it. I just need help. I downgraded the ROM from the 2.21 version to 1.X version. After the downgraded the phone booted up and it got stuck at the initail ROM screen. I tried reseting it a couple of time and it kept coming up and it gets stuck from on the ROM boot up screen. So i took the battery out and after i put it back in its not even coming up. There is absolutely no power. Im willing to send it any service center i just need info on where to send it to . HTCUSAINC says they do not support 02 devices. Thanks for at least responding to my thread.
gambino said:
I was not trying to be sarky about it. I just need help. I downgraded the ROM from the 2.21 version to 1.X version. After the downgraded the phone booted up and it got stuck at the initail ROM screen. I tried reseting it a couple of time and it kept coming up and it gets stuck from on the ROM boot up screen. So i took the battery out and after i put it back in its not even coming up. There is absolutely no power. Im willing to send it any service center i just need info on where to send it to . HTCUSAINC says they do not support 02 devices. Thanks for at least responding to my thread.
Click to expand...
Click to collapse
HTC USA probably say that because they are contractually obliged to.
fluffcat1 said:
If you have destroyed the bootloader you will need to use JTAG to reflash it and this is not something you can do at home with your own PC so you may have to pay a service centre to correct it.
Richard
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Click to collapse
OK, who are i-mate's service agent in the US? Ring them. Explain you know how they don't service the XDA mini s, but it's a JAMin or whatever, and you're over from the UK where you work etc so can't send it back to o2 immediatley, a rom upgrade has gone wrong and you've corrupted the bootloader, you have downloaded the rom files and will strip the phone to the circuitboard if they would be so kind as to flash your rom file on it via JTAG if you made a donation to the charity of their choice etc etc.
So make it out that they have to do little work other than plug the JTAG onto the board and click 'ok' and you may get away with it.
If they do go for it, strip the phone, send the extracted rom files on CDr, thank your lucky stars and don't do it again. If they don't go for it, try the next HTC device service agent you can find until someone does.
Although people have JTAG equipment outside HTC the contact points are not labelled / listed in the service manual so you need them or their authorised agents to be able to do this.
Richard
Thanks for the advice you have been a great help im going to look for a Imate service center in the US. thanks again . Has anyone ever had any work done by the pocketpctechs.com please advise
gambino said:
Thanks for the advice you have been a great help im going to look for a Imate service center in the US. thanks again . Has anyone ever had any work done by the pocketpctechs.com please advise
Click to expand...
Click to collapse
I don't know if PPCTechs have JTAG capability for wizard. Ring them and ask. If they say '"huh? all our boxes have tags on them sir" or similar walk away...
You need someone that not only has a JTAG flash kit but also knows where the testpoints are on the wizard board. I don't sadly :-(
And I really would offer to strip the board down before sending - that's an hours' labour in some places!....
Richard
Thanks you are being such a great help.Wow its getting even closer to a brick phone huh.Well im still looking i have no idea where to find a repair center for this o2 xda mini s.Ill try club imate like u said in earlier.thanks again. i owe u one
gambino said:
Thanks you are being such a great help.Wow its getting even closer to a brick phone huh.Well im still looking i have no idea where to find a repair center for this o2 xda mini s.Ill try club imate like u said in earlier.thanks again. i owe u one
Click to expand...
Click to collapse
Unless you have a specific reason not to send the device back to o2 why not ring the UK XDA helpline for a quote? They do out-of-warranty repairs. +44 808 100 3427
If you are the original purchaser the warranty should still be valid - just don't mention you tried to flash it, says it stopped working.
Shipping insured to the UK should be no more than $25.
Richard.
I might just have to do that . It was a gift , but i know want the person to know that i tried to flash the phone. But at this point ill rather send it back to O2, than go thru all this stuff. Thank you soo much for ur inputs.
fluffcat1 said:
gambino said:
WOW 49 views and no replies. Some one please help. Should i send it to HTC since my warranty is voided. If i should anyone know a HTC support center in the US.
Click to expand...
Click to collapse
gambino said:
WOW 400 views and no inputs
Click to expand...
Click to collapse
Maybe if you weren't so sarky people might want to help...some more info might be good. What bootloader from / to and why? Does a computer recognise and install it, what happens when you run a rom update etc etc.
If you have destroyed the bootloader you will need to use JTAG to reflash it and this is not something you can do at home with your own PC so you may have to pay a service centre to correct it.
Richard
Click to expand...
Click to collapse
Hello Richard!
Could you please tell me more about JTAG? What does JTAG stand for and what JTAG can do. Its unlucky that now i have a dead O2 MiniS like Gambino because of doing the same thing he did (downgrade ROM). Will my phone become alive if i change the Flash ROM Chip?
BR
yes its unfortunate . I was trying to downgrade the rom. Whats exactly happened to yours. Has anyone else haad this problem and if you did were u able to revive it.
gambino said:
yes its unfortunate . I was trying to downgrade the rom. Whats exactly happened to yours. Has anyone else haad this problem and if you did were u able to revive it.
Click to expand...
Click to collapse
I did use the newromupdateutility_wizard_noid.exe with custom ROM (Button's) to flash my O2 Mini S (it was with German ROM 2.21 and i wanted to downgrade ROM in order to unlock CID and reflash with English ROM). The process went Ok and when the phone restarted i got
IPL 1.0. xx
SPL 2.21.xx
OS 1.54xx
and a boot screen with a glass of beer !!!!
Then the phone hang up, i think because of incompatible SPL and OS
I took out the battery trying to get into bootloader and reflash with another ROM but the phone did not power on. Now its totally a DEAD BRICK.
yup thats the same thing that happened to me. Anybody else have any input if this ever happened to them
phone stuck in demo mode...I got mine from ebay. there is no way of connecting the device to the pc I have pc cable connected and windows mobile device center installed and zune installed. zune detects the device but windows mobile center does not. In order to install a rom you need usb connectivity. I can't get it at all with this device. Am I stuck with a knockoff demo? the guy wont even respond on ebay. he seems legit. I got it within the next day like he said. guess i'll just send this back and wait till monday and get a real one. or if anyone on here can help that would be great.
I put in my sim card. I can send and receive text messages and call people. i can log into my own hotmail account and get email. I can't log into facebook or marketplace or any of the other programs.
okay I figured it out myself. this is what you do. you have to turn the phone on pressing power button and hold down volume button and let it go into the red blue green white screen that shows the radio info and everything wait till usb comes up at the bottom and then install this.
http://forum.xda-developers.com/showthread.php?t=810346
I am no longer in demo mode.
OMGsame thing happened to me from Craigslist, can u go step by step on how u installed it.. Thanks so much.
By the way did ur screen turn on every other minute showing the demo screen.
Dude you will be my hero if you can make it work for me.
when you install it will turn off at 11% don't panic it will come back on and finish installing.
i explained how to already.
Ok I get into the blue green screen and it says USB, then what?. Does the download have the program to install from.sorry I'm at work using my phone lol
download the signed rom. double click it. and go through the steps. do this from your pc
Ohh okay. Sorry lol. I'm excited BC I was so pissed that it was in demo mode..
was ur screen turning on and saying touch to see this phone or whatever before? And is it now after the rom
So what you guys have are store demos that someone sold you underhandedly and are most likely stolen? Why wouldn't you wait literally one day and get an actually HD7 from a store with a return policy and a warranty?
I got mine from a legit seller on ebay. not stolen. He sells only phones. he told me today that he is selling them regardless of the nov 8th release date.
If your right than there was just a mix up at htc and the wrong rom was loaded. In that case your seller should express ship a replacement and we can expect a lot more people to have your problem.
But what it sounds like to me is your seller has a store somewhere and htc gave him a couple demo units to display that he put on ebay early to make a few extra bucks. Not your fault, but I would be worried in that case that my phone doesn't have a warranty. No way htc honors any warranty issues with a demo IMEI and your seller isn't going to be any help either.
Im just happy I got a phone that works. All I had to do was replace the rom. I will most likely be replacing this phone in a year or two when a better version comes out. not that big of a deal. my friends are jealous. they have iphone4.
samsung focus
Ok i have the same problem, I bought a focus on craigslist and have the same issue, stuck in demo mode, the only problem i have is there is no rom or clue how to install it. Any help from you guys would be great.
Blueightytwo said:
Im just happy I got a phone that works. All I had to do was replace the rom. I will most likely be replacing this phone in a year or two when a better version comes out. not that big of a deal. my friends are jealous. they have iphone4.
Click to expand...
Click to collapse
dude, you are not getting it. What the other poster is trying to tell you is that most likely you will not be able to use any warranty on the phone, so if the phone breaks, you are out of a phone. Hopefully you can add insurance to it, but if the imei is flagged, then probably not.
Good luck.
This one worked well for me ! Thanks for posting.
nrfitchett4 said:
dude, you are not getting it. What the other poster is trying to tell you is that most likely you will not be able to use any warranty on the phone, so if the phone breaks, you are out of a phone. Hopefully you can add insurance to it, but if the imei is flagged, then probably not.
Good luck.
Click to expand...
Click to collapse
Actually, the DEMO mode is for stores to display. I think we all know that. I heard some TMobile stores actually sold these devices after they ran out of stock. In addition, I have heard that several stores, or more, have had their demo versions stolen. Any of these would generate the situation you are in.
If you purchased one of these devices from a store...take it back. They should exchange it. If you did it over ebay or craigslist....you get what you pay for .....including the warrenty.
Demo mode? It was stolen lol
Hi everybody,
Can you please plz plz showed me how to do it on HTC Surround ? I got that same sh*t .... plase help ...
To Mod: please don't remove, I can't find one in HTC Surround forum... (thanks...)
Thanks u all,
Hiya guys, I have a problem with a friends Galaxy S & i am looking for some help.
She has gone & locked herself out of her Galaxy S & asked me for help as she knows nothing about Android. I told her to just sign in with her google account & it will sort itself out, This is the point she gave me a blank look, turns out she skipped setting an account up due to not wanting any spam on her e-mails. (Yer i had no idea what to say to her when she said that, i was more confused with her logic! )
So i said as long as she doesn't mind losing all her data/contacts etc i can get the phone working again, Thus she agreed & has left me with the phone & this is where the problems began, The 3 button combination doesn't work. I pursume as its a 3UK branded Galaxy S & they have there own loading animation that they took this feature out
I found another thread with more or less the same problem (Here) but nothing in there works.
So i am left holding a Galaxy S that i have no idea how to recover, So my final shot & getting this working before i tell her to call Samsung is to ask on here.
Is there anything i can do that means i can get this phone working again or will this be a call up Samsung job?
Thanks in advance
http://forum.xda-developers.com/showthread.php?t=819551
jje
JJEgan said:
http://forum.xda-developers.com/showthread.php?t=819551
jje
Click to expand...
Click to collapse
Thanks for the link but i have to solder? Yer i might give this way a miss, Cant solder to save my life! Think i will tell her to give Samsung a call!
Thanks anyway
you can buy them of ebay for about £10
azzledazzle said:
you can buy them of ebay for about £10
Click to expand...
Click to collapse
True but I don't fancy spending any money on it (Don't see why I should spend money on it when its her phone & she messed it up haha), Told her that she can supply's the parts & I can do it or she can call Samsung. So tomorrow she is calling Samsung, Thank you for the help though
Hello everyone,
One day, I upgraded a ROM firmware (I don't remember which ROM exactly..) on my Captivate..
I formated everything before update (data, cache, AND system !).
During update I was making a coffee, and when I came back on the phone,
it was absolutely dead.. Only a full black screen.. Not detected on USB, just nothing.
After that, I tried everything that was possible (a lot of combo's, Odin3..)
Then, I bought a JIG, but still nothing, I tried with some different combo's (I can't remember which ones..)
Now, I would like to recover my Captivate! But.. how ?
If someone find the final good solution, I would like to donate via Paypal
Thanks, in advance!
Need more info. Which rom? Did you use 3 button fix? Have you tried adb? What about holding volume down while plugging in usb? Are you sure battery isn't just dead (dont laugh, its happened)?
If you did all that, its most likely a hard brick. There are developers here that offer JTAG service.
As I said, I don't remember the ROM. I was trying every new ROM, so, I really can't remember.. Sorry
About 3 button fix.. I don't know what it is exactly !? If it is vol down+up+Power, yes I did !
Nope, I did not try ADB.. I tried to find informations about this, but I cannot find! If you can help me about this, u'r' welcome !
Vol down does nothing..
I think my battery is still alive. Because when I plug my charger on it, it becomes a little warm after some hours, so I guess it's still alive..
I saw some JTAG infos, but I don't know what to do.. Do I need to send my Captivate to a JTAG's owner in USA !? It's like 40$ to send a secured shipping to USA..
Thanks for trying to help me!
If a jig will not turn it back on you may need the jtag. There are threads about it.
zelendel said:
If a jig will not turn it back on you may need the jtag. There are threads about it.
Click to expand...
Click to collapse
Is that possible to buy a JTAG ? I think I can't make one..
I made some searchs on eBay but I found nothing.
Thanks for helping
EDIT : I installed ADB on my computer, now I would like to connect it to my phone, but.. Don't know how!? What combo do I need to do, for my captivate be recognized by ADB ?
Thanks.
zebra363 said:
Is that possible to buy a JTAG ? I think I can't make one..
I made some searchs on eBay but I found nothing.
Click to expand...
Click to collapse
JTAG is not something you can buy on ebay. As mrhaley said, you need to send your phone to one of the developers who offer JTAG service. They will fix it and send it back to you.
Download AIO toolbox, go to advanced and clock reboot into download mode with your phone on and it will go to download mode, no jig needed. it worked for me just now.
malicenfz said:
Download AIO toolbox, go to advanced and clock reboot into download mode with your phone on and it will go to download mode, no jig needed. it worked for me just now.
Click to expand...
Click to collapse
the problem is that he can't get his phone on...so toolbox won't work.
i'm no expert, but it sounds like a brick to me
Send it to a dev offering Jtag our try ur luck with samsung warranty. Worked for me.
Sent from my SAMSUNG-SGH-I897 using XDA App
Yeah mine wouldn't turn on either but I got it into download mode with the AIO toolbox
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
Thank you guys for these answers.
* The problem is that I cannot send my Captivate to a JTAG's owner in USA,
because it's approximately 40$ fees to send it ! Then, with a return, it makes a total of 80$..
* Another problem is that I bought my captivate on eBay, and it's not under warranty..
* Maybe it remains the "ADB" solution (I never tried this), but I don't know how to connect my phone? because it stays turned off, then if I connect, I just get nothing..
Adb doesn't work unless you can get into the OS. You have a brick, jtag is your ONLY option of getting a working phone.
studacris said:
Adb doesn't work unless you can get into the OS. You have a brick, jtag is your ONLY option of getting a working phone.
Click to expand...
Click to collapse
Ok, I understand, but .. How could i use a JTAG if I cannot send my Captivate to USA ? (too much expensive!). Thanks
It's either bricked forever or you pay for jtag. Those are your only options.
studacris said:
It's either bricked forever or you pay for jtag. Those are your only options.
Click to expand...
Click to collapse
Is there not any other way for JTAG ?
Is that possible to make one myself ? I will never buy a Samsung anymore
How are you at soldering? The captivate is one of the hardest phones to jtag, the solder points are smaller than the width of a dime, it would be really easy to fry the circuit board trying to jtag it yourself.
studacris said:
How are you at soldering? The captivate is one of the hardest phones to jtag, the solder points are smaller than the width of a dime, it would be really easy to fry the circuit board trying to jtag it yourself.
Click to expand...
Click to collapse
I think I will not try, I'm really a noob with this
Thanks for help.
Do you think I can still sell my Captivate, for those who want to repair/fix or use parts? If I can, what kind of price? (my captivate is in perfect state, like new)
There's a user from XDA forums,Mcguyver1980. In one of his posts says he's in Belgium and can fix bricked phones. I don't know anything about this guy personally, but since you're about to scrap your phone I figured it wouldn't hurt for you to check if this guy is legit. Just make sure he understand it's a hard brick.
Sent from my SAMSUNG-SGH-I897 using XDA App
Don't think it matters where it was bought. Samsung has a one year warranty
Sent from my HTC Vision
cfmarque said:
There's a user from XDA forums,Mcguyver1980. In one of his posts says he's in Belgium and can fix bricked phones. I don't know anything about this guy personally, but since you're about to scrap your phone I figured it wouldn't hurt for you to check if this guy is legit. Just make sure he understand it's a hard brick.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Ah, thank you very much ! I will look about him..
I really hope he can do that ! Thank you again.
Pirateghost said:
Don't think it matters where it was bought. Samsung has a one year warranty
Sent from my HTC Vision
Click to expand...
Click to collapse
I bought my phone in december/january 2011.. But the seller did not say it was under warranty I received the original box .. So, do you think its under warranty ? But I guess postage is at my expense..
Yesterday I bought a Note 5 from a guy including the original package and the receipt. I realised that it has this Device Protection triggered (the new feature on lollipop which locks the phone when the phone is factory reset while still having the lock screen enabled and requires the original owner to log in with his google account). I asked him to meet me again for him to log in which he refused as he thinks it is unnecessary and now he is not responding since. So I'm just stuck here with the brand new locked device. Anyone know what I can do? Can it be unlocked via warranty as I have the original receipt? Thanks
cwr4024 said:
Can it be unlocked via warranty as I have the original receipt? Thanks
Click to expand...
Click to collapse
Contact Samsung to find out. Warranties and laws regarding them are different in every country. I don't think anyone here will be able (or willing) to help. We have no way to know if you paid for the device, paid for a stolen device, or stole it yourself. (I'm not accusing you of anything - just pointing out that folks here on xda developers have no way to know.)
Good luck.
garyd9 said:
Contact Samsung to find out. Warranties and laws regarding them are different in every country. I don't think anyone here will be able (or willing) to help. We have no way to know if you paid for the device, paid for a stolen device, or stole it yourself. (I'm not accusing you of anything - just pointing out that folks here on xda developers have no way to know.)
Good luck.
Click to expand...
Click to collapse
Nono I totally understand! I will provide photos of the ad/conversation/receipt anything if i need haha
I did call Samsung/google yesterday but they were not too sure and just suggested to send it - which makes me a bit worried that if it cannot get it done which can be a waste of money and time.. oh well!
I'm posting to see if anyone went through the same situation!
Thanks for your reply!!!
cwr4024 said:
Nono I totally understand! I will provide photos of the ad/conversation/receipt anything if i need haha
I did call Samsung/google yesterday but they were not too sure and just suggested to send it - which makes me a bit worried that if it cannot get it done which can be a waste of money and time.. oh well!
I'm posting to see if anyone went through the same situation!
Thanks for your reply!!!
Click to expand...
Click to collapse
Samsung won't be able to do anything about it. They have nothing to do with Android's device protection. Google support is probably your only solution, and you'll need to keep at it until you get directed towards somebody who does know. I'm not sure they'll be able to help you, but apart from convincing the guy you bought it from to meet again, it's all you can do.
Honestly, you'll probably have an easier time convincing the guy to unlock it than convincing Google support you actually purchased the phone.
cwr4024 said:
Yesterday I bought a Note 5 from a guy including the original package and the receipt. I realised that it has this Device Protection triggered (the new feature on lollipop which locks the phone when the phone is factory reset while still having the lock screen enabled and requires the original owner to log in with his google account). I asked him to meet me again for him to log in which he refused as he thinks it is unnecessary and now he is not responding since. So I'm just stuck here with the brand new locked device. Anyone know what I can do? Can it be unlocked via warranty as I have the original receipt? Thanks
Click to expand...
Click to collapse
hi,
just a few pointers to consider....original receipt?
from Samsung or cellphone shop /provider
or from person you bought it from ... or who ?
Why don't you approach them.. for assistance ?
Another point, that warranty that you got, is it "transferable"...? to a 3rd party.(in your case)
In my country and my experience you get very few companies. /shops that would accept /honor, warranty if sold to 3rd-party?.(resold on the sidelines)
I found that even when a customer bought device cash, the company (seller) normally has some record of the original customer and in some cases you have to register device to be entitled to be covered re warranty. It might be different where you are.. i don't know.. i mention it in my post that you can consider it. If not applicable, plse ignore above.
good luck
Hey guys!! Thanks for the replys
After going thru all the possible places (Samsung, google, retail shop the phone was bought from), the only answer is to reach the seller no matter what...
I nagged my seller and explained every single part of the problem and then he finally decided to meet me and log in for me which he did!
However, I seriously feel that Google has to do somethimg about this device protection. For example, allowing the seller to generate one time code for the buyer to log in when they can't meet and don't want to dhare the password, or something that seller can disable this on a computer.. just something.
Well I hope my case gave you some heads up
When selling/buying an Android higher than 5.1, always check the device protection.
If youre a seller, factory reset after disabling the lock screen!
Cheers guys
How did you buy it and pay for it? eBay and Paypal, then just raise a dispute. The £500 or so blocked funds on his account should wake him up. At least it's sorted now.