Related
Hi Ive been watching these forums for a few weeks now, and now its time for my first post. Ive had an xda2i for six months now, but unfortunately ive broke the screen. I know how to replace this but am unable to find anywhere that sells spare parts for this model, does anybody know of a supplier. Before you tell me to send off for repair, ive already been quoted £165 to repair it and i dont think this is good for me as i only paid £99 for the xda2i new and i could get the exec new for £150. Please help if you know where i can get this part. Many thanks
ArgyleMoss said:
Hi Ive been watching these forums for a few weeks now, and now its time for my first post. Ive had an xda2i for six months now, but unfortunately ive broke the screen. I know how to replace this but am unable to find anywhere that sells spare parts for this model, does anybody know of a supplier. Before you tell me to send off for repair, ive already been quoted £165 to repair it and i dont think this is good for me as i only paid £99 for the xda2i new and i could get the exec new for £150. Please help if you know where i can get this part. Many thanks
Click to expand...
Click to collapse
Evening, on eBay you can get the screen for £77 shipped from Taiwan, not sure if its simple to replace, do not know if soldering is required. I have opened Xda 2 to replace housing before so not hard to get to
Heres is an eBay search link:
http://search.ebay.co.uk/search/sea...ga10244=10425&ftrt=1&ftrv=1&saprclo=&saprchi=
Where can you get an exec for £150 new?
Exec for 150?
From tiscali mobiles on an o2 contract, i ordered last week and im still waiting, although since i ordered the price has gone up slightly. It was cheaper for me to do this than getting my xda2i repaired. I still have six months to run on my current contract, but ive give that sim card to my misses instead of her PAYG sim. I am checking my order daily, but still no news although they say next delivery date should be 10 October. Fingers Crossed
Evening, on eBay you can get the screen for £77 shipped from Taiwan, not sure if its simple to replace, do not know if soldering is required. I have opened Xda 2 to replace housing before so not hard to get to
Heres is an eBay search link:
http://search.ebay.co.uk/search/sea...ga10244=10425&ftrt=1&ftrv=1&saprclo=&saprchi=[/quote]
Thanks for the link, i may just buy one.
I dismantled my xda2i last night to see if the screen from my ipaq would fit, unfortunately the ribbon connection (if thats what its called) wouldnt line up, so put the xda2i back together with the broken screen.
So i dont see a problem or any soldering required to fit the new screen if i buy one, unless anyone knows differently. If anyone has experience in this department then i would appreciate you knoledge. Thanks
very cool...ive got the same problem and if it can be fixed with approx 100 pound i wouldnt mind payin it...for now i got a 3100 to use off ebay for 20 pounds...anyways let me know if youve ordered one
I have got a spare screen for my IIi just incase and there is no soldering involved.
Daz.
Where did you get your spare screen from? How much did it cost? and am i right in believeing that it is just a case of dismanteling the unit poping in the new screen and reasembling?
As i said before i dismantled and reasembled last night and the unit fired up no probs?
Thanks
I bought the whole phone for £100 for spares.
Yes afaik you just dismantel, put the new screen into place and attach the ribbon cable(it actually snaps into place) then reassemble.
Daz.
wicked...you made me one happy man
ordered one but just as i was tryin to open it...theres these weird screws...can someone tell me what are they called and where i could buy a screwdriver for that kind of screw plz?
cheers
Hi,
They are call TORQ screws and you will need a TORQ 6 Screwdriver to undo them they are available everywhere even on ebay, do you know how to take the camera cover (black bit) off?
I downloaded the service manual for the XDA2i from a link that someone put on this forum, that will show you how to dismantel and reassemble your PDA. Im sorry i dont know where this link is but someone else might be able to add it to this thread.
Ive orderd my screen and am just waiting for delivery.
ftp://xda:xd[email protected]/Himalaya/Himalaya-Service-Manual/
_________________
m4mad try this
cheers mate, that was great...I owe you one
Thanks so much Mila81, i got new screen today and replaced in 10 mins, no problems at all.
Bad connecter and repairing / O2 customer service
Hi all, how are you ?
I am fine but not my XDA IIi.
I purchased it from UK but I live in Austraia now.
I've been using the device only for 2 months, but now it has a problem, which is "can charge but cannot sync" through original cradle and charger.
And it cannot be even charged by using non-original (third party) USB charger or retractable sync cable.
I just have been using it with normal care, did not drop or broke or anything..
I found that USB connecter looks one of the weak point of the device itself and to fix it , cost almost all the amount of purchasing new device through this forum.
I really think that this problem should be covered by warranty but just because my device came from UK so that service centre here in Australia told me as long as O2 UK allow me to use warranty here, then local service agent can fix it with the warranty.
So after a long chasing , at last I contacted UK service center, repair center , and customer service. ( i called there from Australia as they don't have any email contact!)
As I expected, I could not expect much support from them.
They told me to send it to my friend in UK and ask him/her to bring it to O2 shop in UK. But still not sure to be covered with warranty......
I wish I could have good skill of soldering or fixing up electronical skills.... then I can open it up and fix it as there are some instructions to open up XDAIIi....
Anyway, has anyone have same problem and succeeded to fix up XDA IIi connecter ??? (Not XDA II as I found some quote in this whole forum... )
is anyone able to suggest the best way for me?
Thank you for reading long comment and listening my sad mumbling.
Regards
Tama
Re: Bad connecter and repairing / O2 customer service
tamanegi said:
Hi all, how are you ?
I am fine but not my XDA IIi.
I purchased it from UK but I live in Austraia now.
I've been using the device only for 2 months, but now it has a problem, which is "can charge but cannot sync" through original cradle and charger.
And it cannot be even charged by using non-original (third party) USB charger or retractable sync cable.
I just have been using it with normal care, did not drop or broke or anything..
I found that USB connecter looks one of the weak point of the device itself and to fix it , cost almost all the amount of purchasing new device through this forum.
I really think that this problem should be covered by warranty but just because my device came from UK so that service centre here in Australia told me as long as O2 UK allow me to use warranty here, then local service agent can fix it with the warranty.
So after a long chasing , at last I contacted UK service center, repair center , and customer service. ( i called there from Australia as they don't have any email contact!)
As I expected, I could not expect much support from them.
They told me to send it to my friend in UK and ask him/her to bring it to O2 shop in UK. But still not sure to be covered with warranty......
I wish I could have good skill of soldering or fixing up electronical skills.... then I can open it up and fix it as there are some instructions to open up XDAIIi....
Anyway, has anyone have same problem and succeeded to fix up XDA IIi connecter ??? (Not XDA II as I found some quote in this whole forum... )
is anyone able to suggest the best way for me?
Thank you for reading long comment and listening my sad mumbling.
Regards
Tama
Click to expand...
Click to collapse
A friend of mine attempted to repair the USB/Cradle connector on his XDA IIi and completely killed it. I know this isn't what you want to hear but please be very careful if you take this job on yourself or you could render it useless.
Daz.
i think the cheapest way to get it fixed is to send it to imate repair center in dubai...O2 shop will just send it to their repair center in uk and will charge you £17 just to send it there...it be cheaper jus to contact the repair center yourself it be cheaper and faster
thanks for the comments
Dear Cadburys Man,thanks, oh sounds really Risky
and
Dear m4mad,
Dubai,,, oh ,, not familiar at all but I will try to find O2shop according to your advice,
thanks for your comments!
Tamanegi
Hi to everyone,
I want to share with all, my worst ever experience with a device (htc kaiser) and the horrid Customer Service provided by HTC Americas.
First, this is my 5 or 6 HTC device and 4th in one year time (all devices before this one has work flawless).
I bought the HTC Kaiser on Mobileplanet and was delivered to my on Sep. 26 2007.
After just 3 weeks of usage the screen lost its input (touch) sensitivity, so I call HTC Americas Repair Service Dept. to inquire about a solution.
They toll me I had to send on my expense the device to be evaluated and if the problem was cover by warranty, it would be repair without further cost to me. Anyhow, even that the phone has only 3 weeks of usage, I had to provide a credit card or they would not give a Return Authorization Number (how is that).
The phone was repair under warranty and return to me with a new screen but without a new screen protector (when the phone was send, It has the oem screen protector).
After 2 weeks of usage, the phone module of the device stop working, it would not pickup the signal from the carrier, it not even try to search for a network.
Of course I try all the posible software solutions: shut off the phone, soft reset, hard reset, etc. Nothing will make the phone to pickup any cellular signal.
This time, I call the number for HTC Custumer Service in the USA. It turns out that this number actually is for a Software Technical Support but they would not provide any customer support beside software technical advice, so my call was transfer to the HTC Repair Center.
I explain to the HTC Representative that this was the 2 time in 4 weeks, that the phone stop working and since that I would like to get a replacement phone.
I was told that HTC would not in any case, offer a replacement phone and as before, I had to send the phone again and provide my credit card again if I wanted the phone to be repair, even that is under warranty.
So in short, I had spend $800 for a phone that only worked 4 weeks, that the manufacture refuse to replace and if I want it repair, even that is under warranty, I have to pay for the shipping cost and provide a credit card to cover for repairs, even that the phone still under warranty.
Can anyone give ideas on how to proceed to get HTC to replace the phone and provide a better customer support.
Regards and happy new year to all.
jmolina
I'm surprised you got any support from HTC America, this phone isn't support by the America's. Any authorized dealer should have told you before purchase. Kaiser support is handled over seas.
Well mobileplanet never toll me that the phone was not supported in the USA.
Do you think they would take some resposability in the matter?
Regards
Hi,
My Galaxy S had a faulty accelerometer since I bough it. I took it to Authorised Samsung Service Centre as advised by Samsung Helpline.
On 14/08 I've left my phone for repair in Service. On the same day the engineer called to say they couldn't repair it and they will send it to Samsung Service on the 16/08 and it takes up to 10 working days to get it back. So the phone was send by an authorised service centre on 16/08/10 should be back with me, within 10 working days, which means I should get the phone back no later then 31/08, as 30/08 was bank holiday.
On the 02/08 I contacted Samsung to get the information on the repair and whey there is a delay, and I get the following answer:
"Regarding your case, kindly note that your call to us was made on the
25th of August 2010 when the service request was processed into the
system. Then it takes 2 Business days to receive the jiffy bag, once you
send out the jiffy bag it should take 5- 10 business days to receive
your phone back. You should be receiving your phone back on time."
But the thing is I didn't call them on the 25/08, I didn't receive any jiffy bags and I didn't send anything to them as the phone was send by their authorised service centre.
I'm over 3 weeks without the phone and without the hope that I get it soon, as following their line I will probably get around 13-14th September (1 month since I took it for repair). For me this is an appalling customer service and it is unacceptable.
It takes forever for them to answer any queries, and if they finally do, their response in no way answers the query. If I try to call them , Im lucky to get through in 20 minutes, and they it's almost impossible to get the competent person to talk to.
I am seriously disgusted with them to the limits.
Did anyone else also experience similar problems with them?
i would say yes
i got the phone the very first day it was released
it got bricked
called their customer service/tech support
they said we don't take care of that
go back to your cell phone provider to service it.....
I was left speechless to say the least.
it's been almost 6+ week since i sent my phone back to my phone company and still no word of it.
Horrible support from Samsung.
if it were not because it's the only phone in the market, with the top end hardware, i would have already switch to another phone maker just because they decided not to support me.
I had somethinge similar, I emailed them about my gps and lag, well they just ignored me, and i send that email like 3 or 4 times...
I really dislike bad costumer services!!
They really loosing a big time as a result of their disgraceful customer service. They have some great products and they would sell as twice as many if they could only provide honest, respectful and reliable customer service. This can't be that hard.
I received similar customer service from HTC a few years back for my P4000. "Oh your from Canada!" " "You have to contact Telus for service"
Five ....yes five units later I got an acceptable swap.
Panasonic is another gem to deal with... horrible service.
I agree with the statement ...Samsung Customer Service, it's TERRIBLE. That being said, there are ways of rattling the higher ups cages, with emails and phone calls. They really hate to be bothered with service issues. This is the one and ONLY way I have ever received any type of "support" from Samsung.
Also, once I did receive the support, they were extremely quick in rectifying my issue(s).
exstarosta said:
H
It takes forever for them to answer any queries, and if they finally do, their response in no way answers the query. If I try to call them , Im lucky to get through in 20 minutes, and they it's almost impossible to get the competent person to talk to.
I am seriously disgusted with them to the limits.
Did anyone else also experience similar problems with them?
Click to expand...
Click to collapse
AllGamer said:
i would say yes
.
Click to expand...
Click to collapse
With all due respect, this just seems to me like standard run-around customer service from most big companies, nothing really horrible or unexpected from what I have heard at all.
If you want a story about bad customer service, I can tell you my story about Acer.
Laptop died, ok, so laptops die. Ship it to Acer in Ontario for warranty because they have no walk-in depots (??). Two weeks later, get it back, original problem is fixed, but now they have installed a French keyboard and made the screen hinges squeak (???). File new issue, have to mail it away AGAIN, get it back, keyboard is now English again, but hinges STILL squeak, and now the PCMCIA slot cover is broken. Third time, mail it away again, finally, comes back issues repaired.
Total time without a working laptop? Two months.
Stay AWAY FROM ACER! The service depot seems more dangerous than a construction site.
In my experience, no. Try dealing with Virgin Media's Customer Service if you really want to experience incompetence in abundance. That said, I've had to deal with Samsung CS numerous times this week and only once have I gotten through to someone helpful...
Auth service centers are not same as true samsung service centre. Auth service centers just do basic repairs and if they can't they log it via samsungs online or tel helpdesk. Auth centers can be any company that passes samsungs tech tests. Its not samsung you are dealing with at the centers but a normal repair business. Its same with any company as they can't afford to have repair centers everywhere except big cities/countries
Sent from my GT-I9000 using Tapatalk
My experience is the exact opposite. I find that Samsung customer service is way better than HTC (my last few phones).
When my Galaxy S was bricked because I flashed an CDMA ROM onto my phone, I brought it in to Samsung service centre to repair.
Surprise no. 1
The service centre said it will try to reflash my FW and told me to come back in an hour's time. An hour! At HTC, you wait for days just for them to flash your ROM
Surprise no. 2
When I went back in 1 hour, they told me that they failed to reflash the phone and have to replace the motherboard. Phone will be sent in to Samsung. Told me to come back 3 days later. I was skeptical. At HTC, changing motherboard literally means a wait of at least 2 weeks (if you are lucky). But 3 days later, the phone was ready for my collection.
Surprise no. 3
I was told that the repair is free, under warranty. This was despite the fact that I was willing to pay for the repair. I mean, c'mon, the phone was flashing an AT&T splashscreen. At HTC, they void your warranty even if they detected you have hardSPL your device.
So all in all, my first experience with Samsung customer service is very positive.
Even if they gave me defected phones, the customer center here has already replaced 2 phones for me. I'll be getting the 3rd replacement today, hopefully it has 3 button downloads mode.
Seifer1975 said:
My experience is the exact opposite. I find that Samsung customer service is way better than HTC (my last few phones).
When my Galaxy S was bricked because I flashed an CDMA ROM onto my phone, I brought it in to Samsung service centre to repair.
Surprise no. 1
The service centre said it will try to reflash my FW and told me to come back in an hour's time. An hour! At HTC, you wait for days just for them to flash your ROM
Surprise no. 2
When I went back in 1 hour, they told me that they failed to reflash the phone and have to replace the motherboard. Phone will be sent in to Samsung. Told me to come back 3 days later. I was skeptical. At HTC, changing motherboard literally means a wait of at least 2 weeks (if you are lucky). But 3 days later, the phone was ready for my collection.
Surprise no. 3
I was told that the repair is free, under warranty. This was despite the fact that I was willing to pay for the repair. I mean, c'mon, the phone was flashing an AT&T splashscreen. At HTC, they void your warranty even if they detected you have hardSPL your device.
So all in all, my first experience with Samsung customer service is very positive.
Click to expand...
Click to collapse
same experience for me too.... infact i think i have used more than 5 different high end phones from samsung for past 2 years.. and i had a good experience with the service as compared to other companies .. once i had bricked my samsung omnia i900 and they replaced the mother board free of cost under warranty (without a single question) and that too in 2 days time... and now the staff there know me well and give me a priority in case i have any problem, thats why i prefer samsung mobiles than any other company
and on the other hand i had a Motorola handset which i dropped in the water.. and after that it never showed the network but when i took it to the service center , they told me that this problem cannot be solved .. as they dont even have mother boards and in the process they damaged the screen.. and handed over the phone to me saying that it was already with a damaged screen... now i had to fight with them and get a screen replacement just to use it as an ipod/music player... and i had to pay Rs 200 ..just for nothing they said it was a service charge..
Nice, But it all depends on the guy and service centre. They can sometimes suprise you
ickyboo said:
Nice, But it all depends on the guy and service centre. They can sometimes suprise you
Click to expand...
Click to collapse
QFT.
People seem to often think that companies are a giant automaton. But in reality they are just collections of individuals. The luck of the draw when you get assigned a service person is a huge factor. The sad part is, the excellent service people usually end up being promoted away from the front lines.
offtopic (but in relation to topic title): all your base are belong to us.
Sent from my GT-I9000 using XDA App
I dont see what the problem is. The problem the TS speaks off is common practice from all big companies. The law (at least in Holland) saids that if your buyed product is defective within your warranty period, you should go back to the SELLER to get your phone fixed or exchanged or sent to repair centre/manufactury.
It has no use to call Samsung, cause they wont be able to help you with this. Every company in the phone business will give you the same answer.
My experience is to get your phone fixed in repair centres. Official or non-official. I have a SGS too, but in the past i had different phones. When i wanted to fix my Nokia with the seller, they said it would take weeks before i would get it back.
Then i went to a repair centre who is working with Nokia and they repaired it in 30 minutes. If you send your phone for repair, it will take weeks with every company on the market. If you get it fixed in a repair centre, max 1 day
The story dat Samsung has bad customer service, is just a story people tell you because they heard someone else who heard someone else said that.
andrej.marinic said:
offtopic (but in relation to topic title): all your base are belong to us.
Hahaha smartarse. U sound like a redditor like me
Sent from my GT-I9000 using XDA App[/QUOUT]
Click to expand...
Click to collapse
exstarosta said:
They really loosing a big time as a result of their disgraceful customer service. They have some great products and they would sell as twice as many if they could only provide honest, respectful and reliable customer service. This can't be that hard.
Click to expand...
Click to collapse
I agree, there customer service is the worst ever, I have sent my Galaxy tablet off to them twice now and they have not repaired the intial fault..I will never ever bay another Samsung product ever again..I am thinking of taking them to court..glad to see am not alone!
try 3
i have to say that compared to 3uk samsung are excellent , i recieved a call from them today about a problem i had, they may not fix all problems that second but the customer service team have kept in touch updated me as to what is going on and what they are doing,and as they themselves dont fix the problem they are just the point of contact so far they have done an excellent job.
now if the problem gets fixed is another matter
Hi - STORY TIME!!
So when I got my phone, I was very happy. I got everyone in my family to get the same one: zenfone 2 laser.
But now I am so fed up with this company it is ridiculous.
My phone has had issues since the beginning, because everytime apps updated it shut down. And then other random times it would just die for seemingly no reason.
Over a month ago I got an RMA from ASUS.
I sent in the phone immediately, and waited a couple days until it arrived at the facility.
Finally, it arrives, and what do I find out? They gave me the wrong repair center address and they need to forward it to a different repair centre in another state. They're going to do that the next business day (which happened to be 2 days later).
6 days go by after they sent it out, and it finally arrives at the new repair center.
Now, 18 days later, the RMA site still says a repair is in progress. I have been emailing them back and forth trying to get a proper answer. They finally told me yesterday what's going on.
"we apologize for the I convenience this issue has caused you, the repair facility have found an issue with your motherboard that is not common and have to contact our headquarter in regard with this issue. They are currently waiting for a man advise that will cause the delay of the repairs for your device."
Are you kidding me? Basically the motherboard is ****ed and you don't want to just replace the phone like you should be doing? And 18 days to contact headquarters and find out what to do?! Is that a joke?
I'm usually pretty chill and calm and nice about these situations, but this is ridiculous. It's been over a month since I saw my phone.
Has anyone had a similar experience? What did you do about it?
Am I being unreasonable here? I just don't see how this kind of customer service is acceptable.
I just had an awful experience with them myself. Asus literally sent the wrong update OTA to my ZE551KL. I kept my device 100% vanilla, didn't muck around with root, etc. and still ended up in a bootloop. I tried to install the latest firmware from their website to get it working, and yet it told me the version I had was newer. When I contacted them, they told me I'd have to send it in.
So I was literally forced to install a new recovery and unlock it just to get my device working again. Asus makes great hardware, but unless you have one of their high-end laptops (which I do), the customer service for everything else is terrible. PM me if you want, I have some corporate emails I used to get some problems rectified a few years back.
a week after the purchase i've had a problem with the back cover, it was completely covered in stains, so i've contacted asus support and they made me ship the complete phone to rma after a tedious procedure on the site and after ask a thousand times the same things.
After 10 days the phone came back with a new cover, but...
the warranty seal on the screws was ripped, so no more warranty
the proximity sensor was not working
the gps was not working
The support didn't responded me anymore, and also they have denied the zencare warranty saying that the back cover is not an hardware component
asus support is made by a bunch of clowns and the quality of their products is inexistent.
I've resolved my problem buying from ebay a phone with broken screen and using it to replace the mainboard, but guess what? on my phone there was some parts missing...
I'll never buy an asus product again in my life, same as my family and my friends.
I had a positive experience while dealing with Asus Service Centre, I had completely bricked my phone while trying to flash a pre-rooted firmware. So I handed over the phone directly to the service centre and I got back the phone after 1 day. Do one thing send a direct email to the zonal head of your area and inform him/her about your predicament, I'm sure something good will come out.
I think.... u get a fault phone.... when u buy a phone....
And electronice device when u repair then if u have 1 error after u can have an error different...
Asus zenfone 2 laser
valkyre said:
i think.... U get a fault phone.... When u buy a phone....
And electronice device when u repair then if u have 1 error after u can have an error different...
Click to expand...
Click to collapse
guys if you really want to use a nice zenfone..switch to cm13..coz it never gets messed up...i personally feel awesome after flashing cm13 and custom kernals.. AND HAVING ALL FACILITIES OF A ROOTED DEVICE..
I have a feeling they will sell very few of their premium priced ZF3's to anyone who has had experience with their customer service in the past.
When you could get a ZTE Axon 7 with a really good 2 year warranty for 400 USD, Asus doesn't have much to offer in my mind. They STILL haven't released MM for the first and most expensive Zenfone 2 models with Intel hardware.
Hi, ran a search first but no luck. I own an international (asian I think) Note 9, which I accidentally dropped yesterday from my hand to the floor and landed on the screen and I found out Note 9 screens suck because it fell from waist level and it shattered even with a tempered glass screen protector, thought it was the protector at first but turns out the screen took all the damage. Thing is I'm in the US, I purchased this because I needed a dual sim version. I've reached out to Samsung and apparently they won't touch the phone (much like the other thread I found about a guy in the same situation but in the UK), there's no ubreakifixit store nearby and I don't get the prompt to send it in, I was thinking of giving it a shot myself but watched the video tutorial and seems to hard and I fear I might damage it beyond repair. Any other advice other than get a new phone? not many local repair shops about, there's a few iphone ones.
Your best bet would be to take your device to a 3rd party repairs shop and get them to fix it. As the UK Samsung Service Center won't touch imported devices, even if they are official Samsung Devices. Don't try any large chain repair shops as they use official Samsung Repairs Devices and won't touch import devices either for fear of loosing their official Samsung Repairs Certification.
daLareid said:
Hi, ran a search first but no luck. I own an international (asian I think) Note 9, which I accidentally dropped yesterday from my hand to the floor and landed on the screen and I found out Note 9 screens suck because it fell from waist level and it shattered even with a tempered glass screen protector, thought it was the protector at first but turns out the screen took all the damage. Thing is I'm in the US, I purchased this because I needed a dual sim version. I've reached out to Samsung and apparently they won't touch the phone (much like the other thread I found about a guy in the same situation but in the UK), there's no ubreakifixit store nearby and I don't get the prompt to send it in, I was thinking of giving it a shot myself but watched the video tutorial and seems to hard and I fear I might damage it beyond repair. Any other advice other than get a new phone? not many local repair shops about, there's a few iphone ones.
Click to expand...
Click to collapse
iceepyon said:
Your best bet would be to take your device to a 3rd party repairs shop and get them to fix it. As the UK Samsung Service Center won't touch imported devices, even if they are official Samsung Devices. Don't try any large chain repair shops as they use official Samsung Repairs Devices and won't touch import devices either for fear of loosing their official Samsung Repairs Certification.
Click to expand...
Click to collapse
US Samsung ubreakit locations will fix international phone screens. So if you can find a location near you, you can call to verify. (For some reason, if you call Samsung and ask if they will fix the phone they will say no, but the local authorized Samsung repair centers in the us got a memo earlier this year authorizing them to work on international devices).
Thanks for the advice, found a nearby repair shop. Not sure if it's still worth paying a 1/4 of the original price for repair, seems like replacing it might be best.