Cannot hear anything during voice call and random restarting - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

Hi I have an unrooted note 3 at&t I cant hear anything only from my voice calls and they cannot hear me. If I use google hangouts to make a call or skype it works perfectly fine I can hear everything and they can hear me on both speakers.
1. I have done a factory reset.
2. I have wipe flashed kit kat using odin.
3. I have tried disabling all sounds in access
4. I checked sim slot and is perfectly fine can use data and can make phone calls.
I have tried all these things multiple times and still dont know what is going on. I have not dropped my phone, has never been wet, never been put by a big magnet. Please if someone can help me I would really appreciate it. Thank you. Also att wont replace it.

Related

Internal Mic Problem

I'm having problems with the internal microphone on my n1.
I've always had issues of people complaining they cannot hear me clearly. Also when I initially answer a phone call, my first "hello" is almost never heard by the person calling. These are however not my main problem.
Today nobody could hear me no matter if i called them or they called me. I rebooted the phone to no avail. However when I put it on speaker phone, they could hear me. When I voice search, it recognizes my voice just fine. So I don't know why it only doesn't work for voice calls.
Anyone ever encounter this?
Anyone have any ideas?
Send it back for repair?

Captivate silence during calls?

I am currently abroad in London. I have unlocked my Captivate to work on a local network, Orange, with a pay as you go plan. Recently when 2.2 was released I used Kies Mini to upgrade, it went fine. However, now I can't use the phone for calls!
When I make or receive a call, its as if the phone is muted. I can't hear a thing, not static, ringing, or the other person when then answer (yes the calls go through), and they can't hear me either. It's very strange. However, I have tested both the mic and internal and external speakers with other apps and they work fine.
I have tried downgrading and re-upgrading and even doing a reset with Odin but it does not help. Strangely enough, when I first upgraded calling worked off and on (1 working call for every 3 silent calls) for about a week, then stopped alltogether.
Any suggestions? I really need this fixed fast. Could this be a SIM card issue?
Hi, I had the same issue, and it was with an Orange prepaid sim card. I unlocked my phone prior to the trip, and I had the same thing with every other call had no audio whatsoever but the SMS still worked. I wonder if somebody had a custom rom that worked fine with Orange
joeyl said:
Hi, I had the same issue, and it was with an Orange prepaid sim card. I unlocked my phone prior to the trip, and I had the same thing with every other call had no audio whatsoever but the SMS still worked. I wonder if somebody had a custom rom that worked fine with Orange
Click to expand...
Click to collapse
Yeah exactly SMS works just fine. Well that sucks, what a strange issue! I wonder if there's some sort of fix for this?
Surely somebody else is using an unlocked Captivate with those pesky Orange pay as you go....
I can't say it'd be a fix or anything, but on some roms, I sometimes have to enable speakerphone, and then disable it. I doubt it'd be a fix for your issue, but it's worth a try
Twicebak3d said:
I can't say it'd be a fix or anything, but on some roms, I sometimes have to enable speakerphone, and then disable it. I doubt it'd be a fix for your issue, but it's worth a try
Click to expand...
Click to collapse
OP did you try that? That would be too easy if it was it. I flashed my phone to a new ROM but I cannot try it until my brother sends me the international Orange sim

Lose Bluetooth/Speakerphone after call waiting decline

So basically,
If I'm on a call over bluetooth, or on speakerphone, everything works fine until I have another call come in. Whether I decline the call or let it go to voicemail, the current call I have goes to handset audio. I can bring it back to bluetooth or speaker phone by changing to to handset, then back to bluetooth or speakerphone.
This has been happening since I got the phone, and even after a factory reset. It's absolutely killing me. I wanted to see if anyone has had this happen to have the same issue.
So after going through a second phone and being able to replicate the issue, I learned that something happened with Skype that caused this to happen. I believe it to be something to do with having Google Voice automatically roll over to Skype when I don't answer my primary number. I have since disabled it and everything seems to be working fine!

[Q] voice call help

Hi,
I rooted my phone a while back, but after installing a custom kernel and ROM I began having problems with regular voice calls. I started hearing these noises and cracking while on call. I tried installing the ROM again, because i thought that something went wrong with the installation, but now i can`t hear anything while on regular call. What puzzles me is that sometimes after reboot my phone can`t even play music or any audio files and sometimes its working just fine. Also my viber voice calls are working fine i just have problem with the classic voice call. I have noticed that when i put my phone just on GSM mode it gets a little better / i can hear the beeps before the person i`m calling picks up/ but its still not a solution. I have tried to restore stock ROM and it didn`t work. Also I didn`t have s-off when the problem began if it`s of any significance. If someone has any idea how to help me I will be most grateful.

Lost mic function when calling

I am frequently experiencing that when I try to call or if someone is calling me, they cannot hear me but I can hear them clearly. When I try calling through Facebook Messenger, everything works fine though. It looks like the mic is losing functionality when calling through GSM. If I restart my phone, the mic works again as it should. I don't want to keep restarting my phone to make me heard in a call. Any suggestion what the problem might be? I have already reset my phone twice.
I have the same message.. Any solutions
yzac said:
I am frequently experiencing that when I try to call or if someone is calling me, they cannot hear me but I can hear them clearly. When I try calling through Facebook Messenger, everything works fine though. It looks like the mic is losing functionality when calling through GSM. If I restart my phone, the mic works again as it should. I don't want to keep restarting my phone to make me heard in a call. Any suggestion what the problem might be? I have already reset my phone twice.
Click to expand...
Click to collapse
I have the same problem. Phone has been sent in for service twice, now it is on its third travel. First time they just checked it and found nothing. No surprise, cause its not always a problem. Second time they changed the microphone and something else, but when I received it there was still no functioning microphone.
I have also heard others with same problem. Huawei should really look into it.
Happens if you switch from private space back to standard. Also may be linked to "always listening" Google assistant. Had the same problem on my ZTE Axon 7. It's software not hardware.
Restart if you have to use private spaces and also look what other apps may have mic access.
wilbur-force said:
Happens if you switch from private space back to standard. Also may be linked to "always listening" Google assistant. Had the same problem on my ZTE Axon 7. It's software not hardware.
Restart if you have to use private spaces and also look what other apps may have mic access.
Click to expand...
Click to collapse
Isn't software faults also a warranty matter?
JohnHolvik said:
Isn't software faults also a warranty matter?
Click to expand...
Click to collapse
Whats your build number ?
Solution?
Hey did you find a solution for this as this is driving me insane. I'm missing important phone calls as they can't hear me but if I call through WhatsApp or messenger it's fine. Tried everything I can think of.
yzac said:
I am frequently experiencing that when I try to call or if someone is calling me, they cannot hear me but I can hear them clearly. When I try calling through Facebook Messenger, everything works fine though. It looks like the mic is losing functionality when calling through GSM. If I restart my phone, the mic works again as it should. I don't want to keep restarting my phone to make me heard in a call. Any suggestion what the problem might be? I have already reset my phone twice.
Click to expand...
Click to collapse

Categories

Resources