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The purpouse for this thread is purely informational to see what other peoples experiences have been in the repair process involving LG
I am not really looking for stories of how LG (or Google) simply replaced your phone, but rather out of warranty cases, what you had to do, how much it might have cost out of pocket and for what repaired.
This is so others like my self know what to possibly expect.
My story:
I picked up this phone on Craigslist for $30 already knowing it was bricked, in hopes that I might be able to reserect it. upon finding out (after money was exchanged) that it was done not just while trying to root but that he believes that the wrong file was used when his "friend" was trying to do it i realized that it was probably the wrong boot loader so many have loaded by mistake. After figuring out my only solution based on my research was probably a JTAG service I decided to give LG a call, and told them what was up. asked if I could send it it and get a quote to re-flash it. unfortunately when i got it the rear glass was already cracked and i was upfront about this. upon inspection they said they wanted to replace the entire housing including the LCD as well as the main board. I was unable to get further details as to what was wrong with the board, but they only wanted to replace the LCD due to a scratch on the front. I tried to just have them replaced the board but it was an all or nothing deal. Soooo... not having $181 laying around for basically a new phone with my old battery I had them ship it back.
Additional Information: upon having my unit shipped back to me I discovered it to be shipped back with no padding other then the shipping invoice in the very thin box and a non-padded plastic envelope. I contacted LG as I was concerned about additional damage to my phone that I might not be able to determine till such time as I might be able to send it back when i can afford the repairs they informed me this was standard shipping whether my phone was repaired or not, I told them the box had been crushed on one side and I was told they would make a note and send it to their service center so a change in packaging could be made if it was deemed appropriate.
Parts LG would like to have replaced for the aforementioned $181 (USD):
Battery cover (with glass)
Mainboard
LCD (including digitizer and front glass assembly)
LCD replaced, $140 total.
Sent from my Galaxy Nexus using xda app-developers app
rubiconjp said:
LCD replaced, $140 total.
Sent from my Galaxy Nexus using xda app-developers app
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Only 40$ more and they include a new mainboard? Sounds cheap.
I won't hesitate paying 180 and get a totally new phone. You can always sell it after and earn some dollars, considering you just payed 30 for it. It's your only solution, buying a mainboard and a screen would be much more expensive.
Sent from my Nexus 4 using Tapatalk 2
So you paid $30 for the phone and for $181 ($211 total) you will essentially have a brand new n4? Outside of the shoddy return packaging I see no issue with this.
To be honest though, if you can't afford a $180 repair bill you have other priorities that need addressing just sell the phone for a profit (you'll get alot more than $30 on ebay.)
threeclaws said:
So you paid $30 for the phone and for $181 ($211 total) you will essentially have a brand new n4? Outside of the shoddy return packaging I see no issue with this.
To be honest though, if you can't afford a $180 repair bill you have other priorities that need addressing just sell the phone for a profit (you'll get alot more than $30 on ebay.)
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Maybe, but for a phone with broken glass and mainboard, you can only use battery and some other components which not usually break. Will be impress if you get more than 50-60 dollars and then discounting what PayPal and eBay charges...
I'm really impress they only charge you 180 for a full fix. If I were you I will just wait until I get the money, then fix it and sell it.
As of my experience, I had my screen replaced by LG due to a white pixel, (didn't have RMA choice). They did not charge for it and sent it back in 4 working days.
Sent from my Nexus 4 using Tapatalk 2
Worth it.
threeclaws said:
So you paid $30 for the phone and for $181 ($211 total) you will essentially have a brand new n4? Outside of the shoddy return packaging I see no issue with this.
To be honest though, if you can't afford a $180 repair bill you have other priorities that need addressing just sell the phone for a profit (you'll get alot more than $30 on ebay.)
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jaggyjags said:
Only 40$ more and they include a new mainboard? Sounds cheap.
I won't hesitate paying 180 and get a totally new phone. You can always sell it after and earn some dollars, considering you just payed 30 for it. It's your only solution, buying a mainboard and a screen would be much more expensive.
Sent from my Nexus 4 using Tapatalk 2
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I do recognize the value here. trust me . I plan on getting it repaired as soon as I have funds as I would love to be able to use it. Just have to sell my spare phone (Atrix HD) first. At the end of the day, the only real complaint I have is that the LG service center has an all or nothing policy. The rear glass is broken (i have a nice TPU case that hides it) the LCD and digitizer is fine, just has a scratch on the screen (I can deal ith that), I just want the Mainboard replaced but they will either do all of it or none of it. I understand why, they want to guarantee their product. just a bummer for those that might not have quite that much cash on hand for such things.
Jeffery.Lenz said:
I do recognize the value here. trust me . I plan on getting it repaired as soon as I have funds as I would love to be able to use it. Just have to sell my spare phone (Atrix HD) first. At the end of the day, the only real complaint I have is that the LG service center has an all or nothing policy. The rear glass is broken (i have a nice TPU case that hides it) the LCD and digitizer is fine, just has a scratch on the screen (I can deal ith that), I just want the Mainboard replaced but they will either do all of it or none of it. I understand why, they want to guarantee their product. just a bummer for those that might not have quite that much cash on hand for such things.
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I actually think they are not charging for the main board, that will explain the price. If it hasn't got any signs of physical damage they usually repair it free of charge. I had my Gnex main board replaced after a sudden death having no warranty, bills or anything.
Sent from my Nexus 4 using Tapatalk 2
Have you followed the return to stock guide using fast boot to re-flash stock images? I had a scare when returning mine to stock and followed that guide and got it back to life.
Sent from my Nexus 4 using xda premium
fone_fanatic said:
Have you followed the return to stock guide using fast boot to re-flash stock images? I had a scare when returning mine to stock and followed that guide and got it back to life.
Sent from my Nexus 4 using xda premium
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Trust me I tried every thing I could. I ended up selling another phone I has lying around and shipped my N4 off for repair. Should be back by next week. according to the invoice they are replacing basically everything but the battery. Looking forward to having it back
Attached is the form from LG, with the personal info changed of course.
LG recieved mine on the 22nd and charged me 140 to fix it . . still haven't received it back or anything haven't even heard from them since they called me telling me the LCD is damaged I'm just hoping i get it back by saturday.. I didn't get a detailed email from them or anything either but i noticed it took them 9 days to send you one so i guess patience is the key.
So I just got mine back and there's a yellow blob on the screen and its really annoying what do I do ? Call Google for an RMA or call LG again
Sent from my Nexus 4 using xda app-developers app
icecicle said:
So I just got mine back and there's a yellow blob on the screen and its really annoying what do I do ? Call Google for an RMA or call LG again
Sent from my Nexus 4 using xda app-developers app
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If you received it back from LG for service I would call LG again.
Back and good as new.
I have received back my N4 from service. had to call 3 times to figure out what was going on since there is no reliable way to check online. was told on Wednesday to call back on Friday to get and update and hopefully tracking information. then received an email stating it had been shipped on Thursday. It was shipped back 2 day service (FedEx) and got it on Saturday. I have all ready rooted it and got it up and going. It looks new from top to bottom. over all I am pretty happy with the service turn around time. But (recognizing I am a bit impatient) I felt like I had to be more involved with keeping up with what was going on then I would have cared to. Status updates are important to me when it comes to such expensive items.
So like most in this forum, I bought my Nexus 5 directly from the Google Play Store. I chose AT&T as my carrier. When I signed up for the account at the AT&T store, I got the phone insurance to cover me when I inevitably crack the screen or my 3 year old drops the phone into the bath tub. I asked them when I activated the phone if the AT&T insurance covered the phone for replacement even though I did not buy it from them. "Of course!" the salesperson said. Bought the phone at the end of October.
Sure enough, last night my buddy bumped the phone out of my hand, and it dropped about 4 feet to a stone floor face first. Cracked!!! It pained me to see my new phone with a full screen length crack, but I breathed a small sigh of relief knowing I had bought the insurance for just this circumstance. I called AT&T this morning to ask about the claim process and the customer service guy told me he was not sure it was covered because, "The Nexus 5 is not a phone we carry." He advised me to call Asurion Mobile, the AT&T insurance carrier and ask them. When I called Asurion, they confirmed what the AT&T guy said. AT&T does not carry the Nexus 5 and therefore cannot replace one as part of a claim. Instead they said that they would replace the phone with "an equivalent".
I know others probably like those other carriers, but AT&T in Baltimore really does offer way better coverage than those others, even Verizon. Because of this, I would like to stay with AT&T.
I did not talk with Asurion any further, but this presents those of us who bought the phone unlocked and out of contract precisely to avoid the carrier capture relationship with a conundrum on AT&T. The insurance will cover you having a phone on AT&T, just not the one that we all really want. Interestingly T-Mobile and Sprint DO carry the Nexus 5. Am curious if anyone on those carriers has made an insurance claim and they gave you another Nexus 5? And further, if they did, was it unlocked or locked?
Reading another forum, I noted that my credit card my offer purchase protection given that I am (barely) still inside of 90 days. Will be investigating that possibility next.
Phone insurance is really a scam for such a low priced phone as the N5. Self insure and save the $$$
digiblur said:
Phone insurance is really a scam for such a low priced phone as the N5. Self insure and save the $$$
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The $150 deductible for Asurion is ridiculous anyway. We just bought a pair of Nexus 5's from T-Mobile, but are holding off on insurance for now. I see Square Trade has insurance for $8 a month, with a $75 deductible -- my wife is a bit careless with the drops, so I was considering them for her phone.
Curious as to what they consider an equivalent. Possibly they replace the phone then you sell it to buy yourself another N5.
Sent from my Nexus 5 using Tapatalk
does any company do this? i dont get why the OP thought this would work. i get it that the customer service guy gave him the wrong information, but why did the OP expect this enough to even ask them in the first place?
@charmcitybryan - since ATT doesn't carry the Nexus 5, it makes sense that they can't replace your phone with the same one. You could do what @sprof suggested - and get the replacement they offer, and sell it and buy a N5 then.
Depending on when you bought your phone, and whether you used a credit card with accident protection, you may be covered by your credit card (check with your credit card if you used a credit card for the purchase)
If a carrier did somehow replace the N5, it will be unlocked (even if they somehow figured out a way to lock it - which they won't, unlocking it is as easy as flashing the stock image from Google).
dfin13 said:
The $150 deductible for Asurion is ridiculous anyway. We just bought a pair of Nexus 5's from T-Mobile, but are holding off on insurance for now. I see Square Trade has insurance for $8 a month, with a $75 deductible -- my wife is a bit careless with the drops, so I was considering them for her phone.
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Well...that $8 a month might not sound like a month, but consider this...
Let's say she has the phone for a year. Month 12, she breaks it. Boom, in theory you pay $75 and you get a new phone. You can't ignore the $96 you've also already paid. And then you have the situation of having the insurance, but for some reason they don't decide to honor the claim. (let's ignore that for the sake of argument though)
Even if you break it on month 1, you're paying $83.
Assuming you have the 32G version...does the ratio of that $83 vs. the replacement cost of the phone REALLY make mathematical sense to you factoring in the odds of her breaking the phone?
It almost never does. Just saying!
Also...here's the best part....Take the price of this phone, and compare it to the price of other comparable phones. It's seriously about half as much as them, if you are considering the TRUE cost, ie: no contract price.
Take that extra $350 or so and save it. If you get your phone stolen or you throw it at someone in a fit of drunken rage...you can buy a new phone.
If that doesn't happen...You still have that $350!
Went from a Note 3 returned it to buy Nexus 5, cancelled my insurance because I knew AT&T would not carry it. Call Google get an RMA they should be able to replace it since we have a 1yr warranty.
Knight-Rider said:
Went from a Note 3 returned it to buy Nexus 5, cancelled my insurance because I knew AT&T would not carry it. Call Google get an RMA they should be able to replace it since we have a 1yr warranty.
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Umm warranty doesn't cover smashed screens
shotta35 said:
Umm warranty doesn't cover smashed screens
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Oh ok wasn't aware that Google didn't cover smashed screens good to know lol.
I'm shocked they even offered to replace it with an equal valued device. Not to sound hard to the op but I figured it would go without saying that a device not sold by Att wouldn't be covered through their insurance. Take the replacement and sell it for another n5.
Sent from my Nexus 5 using XDA Premium 4 mobile app
The nexus 5 is so easy to service yourself that it doesn't really need insurance.
Sent from my Nexus 5 using Tapatalk
I would be happy. Take what they give you, assuming its another high end phone, and sell it.
I'm just curious what equal value phone the OP will get. Nothing is really equal when it comes to specs with that price. Moto x costs more but lower in specs. I just hope that OP will get something that's equal in specs not in costs.
Sent from my Nexus 5 using xda app-developers app
Op let us know what they give you. I'm thinking the LG G2 and if they do that's not so bad is it?
Sent from my Nexus 5 using Tapatalk
FuMMoD said:
Op let us know what they give you. I'm thinking the LG G2 and if they do that's not so bad is it?
Sent from my Nexus 5 using Tapatalk
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Only if it's unlocked like the nexus 5 would that be acceptable to me.
Sent from my Nexus 5 using Tapatalk
i always have had insurance on all my phones.. im with sprint.. i ended up sellimg my gs4.. and got the N5 from the play store.. when i tried to get insurance on my N5 they said i cant bec ause i got my N5 from the play store.. sprint dont carry the 32 gig.. so now i have no insurence which sux.. but it is what it is
Update on OP
FuMMoD said:
Op let us know what they give you. I'm thinking the LG G2 and if they do that's not so bad is it?
Sent from my Nexus 5 using Tapatalk
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This is exactly why I love these forums! Great idea on getting the replacement and then selling to get another N5. Will definitely now start a claim to see what equivalent phone they will provide. Like another post said, I hope they provide equivalent specs, not equivalent cost given what a great value our phone is.
On the posts questioning why I thought AT&T would replace the phone in the first place, it's a fair question. I honestly have never used phone insurance before. My first mistake was believing the salesperson. Bummer, but that's life. I knew at the time that AT&T did not carry the phone, but was guessing the business model of the insurance would be as fine with providing cash so I could just get a replacement as they would providing a replacement phone. Always read the fine print and all that I guess. Another good option is just sending the phone in to LG for a screen replacement. I have read in other threads that may actually cost less than the deductible to replace the whole thing.
On the economics of cell phone insurance vs. self insuring given the cost, I found this article on Lifehacker that does a nice summary of the plans that are out there. Do a quick google search for it.
I think the argument that the high cost does not justify the benefit is particularly interesting now that many of us have the phone out of 2 year contracts and paid a low price for a great product. Aren't we all likely to jump at the next Nexus that comes out in a year? If so, as time approaches the next release, the value of replacing the phone we have goes down significantly.
In fact, given this, it would seem only to make sense to get phone insurance (if one wanted it) that provides a cash payout of the purchase price of the phone. Because the price of our phone is less, the premium would be lower and possibly a better cost benefit equation.
Equivalent phone to me would be a 5", snapdragon 800, 1080p display, lte and unlocked.
Sent from my Nexus 5 using Tapatalk
FuMMoD said:
Op let us know what they give you. I'm thinking the LG G2 and if they do that's not so bad is it?
Sent from my Nexus 5 using Tapatalk
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i gotta agree here
So yeah... Im pretty pissed but ive cracked the glass. 2 obvious questions. Where can i get a replacement and are there instructions anywhere. Web searches didnt yield much.
Where did you get it? Maybe Google will replace the phone if you got it from them.
ATT unfortunately....
ifixit's teardown shows how to take the phone apart. It does note "Even though it was easy to get here, the display is still fused to the digitizer glass—it won't be a cheap replacement part if you crack your screen."
I haven't seen much as far as replacement parts for this device just yet. I have seen replacement backs, but not a whole lot else just yet.
Ok thanks guys. Ill just live with it until i can get my hands on a screen\digitizer combo.
ja3hawk said:
Ok thanks guys. Ill just live with it until i can get my hands on a screen\digitizer combo.
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You could calling Motorola and see what they will charge to fix it. I don't think that it will cost more than $200, but I could be wrong. It never hurts to ask and see what they say. I'm glad that I bought Moto care for my phone because I'm clumsy.
cracked screen
so i broke my screen after 2 days it was in my front pocket. NEVER DROPPED IT. pulled it out to use it and the screen was cracked a crossed the screen. I have owned over 50 phone and I think this is the cheapest phone I have ever used. So motorola will fix it for $175 installed but I used my insurance from ATT and paid $200 and they overnighted me a phone.
I had to pay Tmobile 175, they overnighted me a brand new one, still sealed in the nexus box
Sent from my Nexus 6 using XDA Free mobile app
papeshfoo said:
I had to pay Tmobile 175, they overnighted me a brand new one, still sealed in the nexus box
Sent from my Nexus 6 using XDA Free mobile app
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I bought mine directly from Motorola. Cracked on day 3 (a hard drop onto cement after a long night of drinking). Motorola also charges $175 for the repair and they place a $500 hold on your credit card (if you want to get the new phone before you send the old one back. They were supposed to overnight a brand new one on Monday. Here it is Thursday. I finally called after receiving no updates and they have no phones to ship me.
SOL cutting my fingers until production kicks up I guess! Teaches me for being an early adopter...
Mobile Phone Insurance NEXUS 6 new UK
Dear Friends,
I have just ordered 64GB Nexus 6 from carphone warehouse costing 549 quids. I would like to have an insurance for it as its really costly phone and i am really scared for accidental damage / theft.
I have been reading on net so many forums and reviews. It seems no policy is perfect. However i still need to cover this inder Insurance.
In your opinion and experience which Insurance I should be buying for this mobile phone?
Kindly advise.
Kindly reply...Awaitinf valuable feedback
plsss
https://www.gadget-cover.com/
I've just taken out this insurance. It looks okay (although one never knows till a claim)
I use Fonesafe and always have done. They will replace with new if it's within a few months and refurbished after that. I pay £8.99 a month and it's £30 for first claim and it goes up after. I've claimed twice over the years and I either got new phones or they were spot on for refurbished as I had no idea that most insurers actually replace with refurbished until recently when I had issues with CPW.
I also use Endsleigh for my gadget cover (everything else) and they charge less than £5 per month for £500 gadget cover but, I've not had to claim in the 2yrs I've been with them.
You could always self insure by putting away the total amount split by the time you intend to keep it. That way you would be able to use the cash for future devices if you can spare it but, you'd be rinsing your pot each time you do. I've tired this but, it only lasts until the next Nexus comes out so I've always kept using Fonesafe
So i'm thinking about selling my nexus 6 on a facebook community buy/sell.
I usually give my devices to my family, but its not needed this time so i'm after some opinions on how much i should be asking for.
The phone is 3-4 months old, i lost the reciept recently but its around somewhere... 32GB, bought outright, so unlocked from any network, in perfect working condition. etc, there's just like maybe, 5 to 6 tiny little dints in the screen from keys in pocket :/. You literally cannot feel them, nor see them when the screen is on and takes certain angles to see them when screen is off (thats the only thing wrong with the phone, which i plan on telling on my post). I paid $876 AUD, do you think i could ask for $400-$500?
Opinions? If you were going to resell, what circumstances would you lower the price for & if you were i, how much would you ask for?
amazon is selling the n6 brand new at 399 for the 32gb version, so your $400-500 would be considered a joke, especially a device with a little bit of damage.
@rhystagram,
Your best bet is to go to Swappa.com and look at recent sold prices.
cam30era said:
@rhystagram,
Your best bet is to go to Swappa.com and look at recent sold prices.
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good though
please note its in AUD and i'm in Australia, most retail stores still sell at same price as my purchase, as does google store.
rhystagram said:
So i'm thinking about selling my nexus 6 on a facebook community buy/sell.
I usually give my devices to my family, but its not needed this time so i'm after some opinions on how much i should be asking for.
The phone is 3-4 months old, i lost the reciept recently but its around somewhere... 32GB, bought outright, so unlocked from any network, in perfect working condition. etc, there's just like maybe, 5 to 6 tiny little dints in the screen from keys in pocket :/. You literally cannot feel them, nor see them when the screen is on and takes certain angles to see them when screen is off (thats the only thing wrong with the phone, which i plan on telling on my post). I paid $876 AUD, do you think i could ask for $400-$500?
Opinions? If you were going to resell, what circumstances would you lower the price for & if you were i, how much would you ask for?
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For safety's sake, have a look at this:
http://forum.xda-developers.com/showthread.php?t=3104504
delete thread.
points completely missed.
rhystagram said:
please note its in AUD and i'm in Australia, most retail stores still sell at same price as my purchase, as does google store.
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But Amazon is still selling it for much cheaper brand new. Most prospective buyers will look on Amazon first to see what prices are for both new and used.
What local retailers sell them for brand new means nothing when it can easily be attained somewhere else for a cheaper price.
I normally give people hell on those Facebook groups for asking entirely too much for a phone or tablet. Especially if it is used with even the slightest damage.
For instance, a woman was trying to sell a Droid Maxx for almost $400 USD claiming it was new and never pulled from the box, but her pictures clearly showed otherwise because of the damage on the phone and the fact that it didn't have any of the factory protective film on it anymore. The device in mint condition used only goes for about $150.
Basically, it's better to be fair instead of thinking you can charge top dollar for it. Much less troubles in the long run.
Good luck.
rhystagram said:
delete thread.
points completely missed.
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I'm sorry, but how is pointing out the proper process for preparing a Nexus 6 for resale completely missing the point? I'm trying to help you avoid future headaches. ???
If you're looking for resale prices, check completed listings on swappa or eBay.
graydiggy said:
But Amazon is still selling it for much cheaper brand new. Most prospective buyers will look on Amazon first to see what prices are for both new and used.
What local retailers sell them for brand new means nothing when it can easily be attained somewhere else for a cheaper price.
I normally give people hell on those Facebook groups for asking entirely too much for a phone or tablet. Especially if it is used with even the slightest damage.
For instance, a woman was trying to sell a Droid Maxx for almost $400 USD claiming it was new and never pulled from the box, but her pictures clearly showed otherwise because of the damage on the phone and the fact that it didn't have any of the factory protective film on it anymore. The device in mint condition used only goes for about $150.
Basically, it's better to be fair instead of thinking you can charge top dollar for it. Much less troubles in the long run.
Good luck.
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Click to collapse
I agree with checking eBay or local buy/sell/trade sites for prices to get a feel for how much it will cost.
Note this, however: Amazon Australia does not sell the Nexus 6 that I can find. It is true that there was a Prime Day deal today in the states for it (pretty sure it's over now), but Prime Day is only for the US site, not for the international versions.
Plus $500 AUD is $368 ish USD.
Mate. Put it on Gumtree. You could likely get around 400 to 450 bucks for it if it is indeed in the condition you say.