SM-T815 Cannot connect via Samsung Kies 3 ? - Galaxy Tab S2 Q&A, Help & Troubleshooting

Hi,
Just bought new tablet SM-T815 and looks like kies 3 do not want to connect ?
First when loading kies 3 it is see as Galaxy tab S2 then message pop up :
""The connected device is supported trough Smart Switch , which is faster and more convenient ""
any ideas whats wrong ?
As before for older tablets all updates come via Kies now updates coming via Wifi it ok But i Would like to download via kies 3 Updates not via tablet itself
-------------------------------------------------------
UPDATED
Just installed this SmartSwitch soft . and it is working so .....
I still need original firmware - DO not know how can i download from Samsung ?
Maybe someone know TA Maybe trigger phone emergency recovery some way ?? Just thinking
Why I like kies 3 - because I can grab from user/ temp folder full firmware before it is updating device .
For people want to grab firmware explain
When kies downloading new firmware wait before it is start updating phone but be quick as when it’s finish updating phone (restart + unplug) kies delete from temp folder : )
The firmware kies download to: user “it is you or administrator “ \AppData\Local\Temp\
But to see AppData folder you need to see hidden files To do this
Windows explorer - Tools > Folder Options > View and that selecting show hidden folders and files
Now windows explorer ctrl + f type in .md5 and you will see the full firmware DO NOT DELETE OR CUT as it is can affect phone update Just copy > paste to your new folder
Just make sure it is not other firmware There firmware looks like this :
N9005XXUGBOG4_N9005OJVGBOG2_N9005XXUGBOD3_HOME.tar.md5
Phone/ tablet model , revision in this file N9005 (note 3) OG4 firmware
When you plug the tablet / phone you can see these letter all the time like for me OG4 firmware
and when kies pop up update you can see new firmware 3 letter all the time and it match the firmware
This firmware you write back via odin just write back and all ok BUT always write firmware same what on the phone do not mix max with other revisions firmware
Why so complicated? when I can download from somewhere just any time
Yes all people different - I personally - do what to know from where firmware comes

.

Related

$10 paypal donation to whomever can help me overcome the "charge your battery" issue

$10 paypal donation to whomever can help me overcome the "charge your battery" issue
I desperately need to upgrade my firmware (Bell i9000m) to the new one (with the 3 button fix)
However I can't. When using KIES I only get "please fully charge your battery and try again"
DESPITE IT BEING IN THE CHARGE DOCK FOR 2 DAYS STRAIGHT
And before you start posting the "HTC fix" -- i've done it already (3 times) and nothing works.
I've tried powering down, connecting, starting up, connecting, powering down, etc. over and over.
$10 to the first person who can show me, conclusively, how to upgrade my firmware via KIES without getting the stupid "charge your battery" message
Cheers
I would try to uninstall Kies, and install latest version..
already done that (3 or 4 times at least)
I have the latest version
Try wiping the battery stats.
Either through ADB:
just open an adb shell and type the following.
mount -a
rm /data/system/batterystats.bin
Or
You can manually delete the file "batterystats.bin" stored in /data/system/ using apps like Root Explorer. Before you have to set the filesystem as "read/write".
this would seem to be a hardware rather than a software issue (i.e. i don't think it's necessarily Kies related -- Kies is up to date)
liqn7 said:
Try wiping the battery stats.
Either through ADB:
just open an adb shell and type the following.
mount -a
rm /data/system/batterystats.bin
Or
You can manually delete the file "batterystats.bin" stored in /data/system/ using apps like Root Explorer. Before you have to set the filesystem as "read/write".
Click to expand...
Click to collapse
As stated above, I've tried this "fix" -- many, many times. Almost twice a day for the past week.
Nothing, i repeat, nothing has worked. I've done that "fix" a few times then left my phone in for 2 days straight and STILL it said I had to charge my battery
WTF?
liqn7 said:
Try wiping the battery stats.
Either through ADB:
just open an adb shell and type the following.
mount -a
rm /data/system/batterystats.bin
Or
You can manually delete the file "batterystats.bin" stored in /data/system/ using apps like Root Explorer. Before you have to set the filesystem as "read/write".
Click to expand...
Click to collapse
Just so I can try again, maybe root explorer is better, how do I set the filesystem as "read/write" ?
Apologies I didn't know what you meant by "HTC Fix".
read/write should be an option in Root Explorer. Estrongs File Explorer also does it if you turn on the advanced root options.
Do you have an external SD card installed? Try removing that and see if Kie's works.
If that doesn't work, or you don't have one, try unmounting than remounting the internal Storage.
greeced said:
Do you have an external SD card installed? Try removing that and see if Kie's works.
If that doesn't work, or you don't have one, try unmounting than remounting the internal Storage.
Click to expand...
Click to collapse
Yes I do - a 32 GB one - is that whats causing the issues ? little bugger...
will need to try when i get home from work -- if it works pm your donation link
Funkadelick said:
Yes I do - a 32 GB one - is that whats causing the issues ? little bugger...
will need to try when i get home from work -- if it works pm your donation link
Click to expand...
Click to collapse
Not saying it is the problem, but could be... I've seen having one installed has KIES work incorrectly.
tried other USB plug / USB cable?
Firstly, have you tried rebooting your computer after installing Kies? Might fix something.
You might wish to use Odin to flash the latest Bell firmware (I think it's UGJH2 - guys, please correct me if this is wrong). Use "adb reboot download" to put the phone into download mode without needing 3BR, and flash the firmware directly.
Hey Funkadelick - I'd almost say I'm "glad" to see someone with the same problem, but I know how frustrating it is when kies won't update for this reason...
I've tried every solution suggested in this thread, and I'm still getting the problem.
Just to sum up:
- happens on multiple PCs (Win 7x64, Vista x64, XP x32)
- appears to have no relevance to what version of kies you're running
- tried several different USB cables, original Samsung included
- have tried the "reset battery stats" fix several times
- tried when the battery is nearly empty, all the way up to full. Even just after/while the "battery full" message is on the screen
It doesn't appear to be a registry setting, as the check is done several steps after the initial check for firmware version/phone ID;
I can get Kies to:
- Recognise the phone
- Start firmware update module
- Show available firmware update (with no regisrty editing or trickery)
- Start firmware update
- Tick box and click "Next" on verification screen
- Click "Next" on firmware information screen
- Download screen shows "Downloading from server... Do not remove the mobile device from your PC while downloading" for about 20 seconds, then give an error "The device to upgrade does not have sufficient battery power. Charge the battery and try again"
Thing is - I need the "official" carrier update for my phone from Kies so I can send it back for a fault with the signal. I was waiting for the official Vodafone update to come through Kies, in the hopes I could flash my phone back to an "official" stock to get it sent back.
I know there *is* a way of recovering the .tar file kies uses to flash the phone by looking in the user's "temp" folder in windows - but kies won't get far enough to download the file without a phone which will go through the entire upgrade process.
Is there anyone who's succesfully flashed the latest Vodafone UK firmware through Kies who can kindly see if the file is there and upload it to a file server, or transfer through dropbox?
I'll echo Funkadelick's $10 reward for anyone who can either trick Kies into downloading the file without a phone connected, or grab the following firmware:
PDA: I9000BUJM4
PHONE: I9000BUJM3
CSC: I9000GVODJM3
Why don't you try the update.zip fix?
Update.zip fix? Please, tell me more...
do you mean a fix for the battery stats problem, or is there some fix for this particular issue I haven't come across?
First this is the update.zip thread for fixing the 3BR without Kies and with no requirement on the battery level:
http://forum.xda-developers.com/showthread.php?t=785201
I fyou are with Bell, it appears pretty safe to use. Other branded phones have had problems. Bonus: You wont lose your setup.
Kies battery problem:
Despite the message, Kies complains about the battery when the detected voltage is too low, regardless of the charge level.
- Try with another battery
- Make sure your USB cable is connected directly to your motherboard not through a hub or the front of your computer case.
Thanks for the explanation - though it won't help my situation I'm afraid. I'm already able to use the 3-button method to flash firmware, as I've got the european I9000. My problem is that the firmware I need (in particular the I9000GVODJM3 CSC) is only available through Kies.
I've tried through all the USB ports seperately on the 3 PCs I've been using, I don't know if trying a powered USB hub might help somehow... but I don't have one to test.
I suppose I could order a new battery to ry out, keeping a spare is something I've been thinking of in any case
backup and delete from your registry HKEY_CURRENT_USER\Software\Samsung\Kies\DeviceDB
then update to something via Odin
open kies goto firmware update then close firmware update after it finds the version
restore the registry backup then go back to firmware backup and you should be able to upgrade to your correct regions firmware
PS NANDROID before
belkre said:
backup and delete from your registry HKEY_CURRENT_USER\Software\Samsung\Kies\DeviceDB
then update to something via Odin
open kies goto firmware update then close firmware update after it finds the version
restore the registry backup then go back to firmware backup and you should be able to upgrade to your correct regions firmware
PS NANDROID before
Click to expand...
Click to collapse
You, sir, win the prize
It never occurred to me to delete the DeviceDB folder entirely, though I'd reinstalled Kies dozens of times.
If you have a paypal address I'll gladly sent a present your way

[HowTo] Newbie guide to recover a dead P500

Most of you are stuck on a yellow screen with”Emergency mode!!” or the phone is not responding at all. You guys wanted a custom rom like Optimus Prime-v2 and let me tell you, this time it will work. Optimus One P500 comes with stock android 2.2 – V10a, V10b … and android 2.2.1 – V10n. They might be done for different regions depending upon the phone release and its popularity and definitely bug fixes and enhancements. To have Prime-v2 on your handset you will require V10a or V10b on your handset. Reason, V10n stock cannot be rooted easily. Rooting the handset is must if Prime-v2 is required on the device. Steps to install V10a, V10b series. I am using Windows 7 32-bit, 3 GB RAM laptop:
1. Clean your system first; get rid of LG PC suite and other stuff shown in Uninstall Program with vendor name as LG. Remove MSXML builts from the handset. Remove Nokia and other drivers if they are on system like Ovi suite etc. I also removed a lot of Microsoft runtime environments. Not sure about the reason but it worked for me.
2. LG usb device drivers, download the application B2CAppSetup.exe http://csmg.lgmobile.com:9002/client/app/B2CAppSetup.exe .
3. In the Menu Bar, click "Options & Help", and click "Country & Language". Select the appropriate Country & Language. I used India and select P500 from the list that popup after you change the country and region. It will download, install and save the drivers somewhere in C:\LGP500\USB_Driver, it will prompt to open the rar files, just click and install the exes seen in them.
4. Reboot the system.
5. Right click on Computer -> Properties -> Device Manager and see for three drivers – LG android usb modem, LGE serial usb port and LG composite USB device. Disable the modem driver and reboot once again.
6. Switch off the phone and press volume up + BACK button + POWER button. Phone should turn yellow with text “Emergency Mode!!” To switch it off you have to remove the battery (I know it hurts, but that’s the only way out here). Switch off and let’s continue with the setup.
7. To do the KDZ of system you will require the KDZ software updater, links keep going off and on internet. Try searching for “KDZ_FW_UPD_EN” or “KDZ_FW_UPD_EN.7z” in Google and download the software. It should be somewhere around 2.3 MB. To use it you will required some good version of WinZip or winrar again Google it and install the 7z archive utility.
8. Install msxml.msi as the manual or readme.txt says to do so.
9. To get the V10x Official ROM, you need to first determine the ROM of your choice. List of all firmware available for LG Optimus One P500 (list of codes) http://csmg.lgmobile.com:9002/csmg/b2c/client/ezlooks_model_list.jsp?model=LGP500 , search for your country (use IE it looks sexy in it), I looked out for IND/INDIA. Download link to the ROM is http://csmg.lgmobile.com:9002/swdata/WEBSW/LGP500/XXXXX/V10a_00/V10A_00.kdz where XXXX is code from list of codes. In my case it was: AINDBK. Save the file.
10. Prepare the handset by removing the SD card and boot it to emergency mode (some are already stuck on it so reading this post…: D) using the key combination stated above.
11. Connect to the PC and it should say, installing drivers’ blah… blah … your device is ready to use now.
12. Run the KDZ updater downloaded in step 7. Select 3GQCT in Type, DIAG in PhoneMode, and browse for ROM V10a in KDZ file and hit Launch Software update. Wait for somewhere around 5-10 minutes. It should say ===FINISHED=== in the log window of updater.
13. Handset will reboot, if not wait for another 5 minutes. Unplug from USB and try to switch it on.
If you guys wants help with details on setting up the custom ROM, I mean more detailed information like above let me know. I will try to help you out.
What's about some kind of merge...
http://forum.xda-developers.com/showthread.php?p=10006406#post10006406
Yes, I think we should + I am thinking of doing detailed notes on How to Root and do the custom rom with proper steps for newbies.
Tell me what you need from me... my post is also not having stuff in bold/italics and proper links.
"[HowTo] Newbie guide to recover a dead P500"
I think if the phone can start in emergency mode is not completely dead. Here people have the realy dead phone http://forum.xda-developers.com/showthread.php?t=878286
This is very similar thread.
I sugest you to merge your thoughts with The_ERROR that has already this one:
http://forum.xda-developers.com/showthread.php?t=883314
Thread closed!

[Q] Kies failing firmware update, auto-disconnecting, need help!

Hey guys,
I'm trying to update my gf's Galaxy S to JP6 via the latest Kies 2. The program connects initially and notifies about a firmware update.. accepting this brings up some T&C nonsense, choosing 'accept' brings up a box asking what to backup, at this point whether I backup or skip it will bring up an error about failed update, i9000 disconnected etc...
I've uninstalled & reinstalled Kies, no difference, can anyone suggest what the issue is and how to fix it?
It's UK O2 Branded, currently running JP5 (which was updated by an older version of Kies v1.5 that worked on Win XP). The PC in question this time is running Windows 7 64bit. I rooted the phone using SuperOneClick and had installed RyanZA's OCLF v2 from the market.. i've undone the OCLF now though.
Kies and Win 7 x 64 i have never got it working . But have on Win 7 x32 .
jje
viva.fidel said:
Hey guys,
I'm trying to update my gf's Galaxy S to JP6 via the latest Kies 2. The program connects initially and notifies about a firmware update.. accepting this brings up some T&C nonsense, choosing 'accept' brings up a box asking what to backup, at this point whether I backup or skip it will bring up an error about failed update, i9000 disconnected etc...
I've uninstalled & reinstalled Kies, no difference, can anyone suggest what the issue is and how to fix it?
It's UK O2 Branded, currently running JP5 (which was updated by an older version of Kies v1.5 that worked on Win XP). The PC in question this time is running Windows 7 64bit. I rooted the phone using SuperOneClick and had installed RyanZA's OCLF v2 from the market.. i've undone the OCLF now though.
Click to expand...
Click to collapse
Try to run Kies as "administrator" with "windows xp compatibility mode".
viva.fidel said:
Hey guys,
I'm trying to update my gf's Galaxy S to JP6 via the latest Kies 2. The program connects initially and notifies about a firmware update.. accepting this brings up some T&C nonsense, choosing 'accept' brings up a box asking what to backup, at this point whether I backup or skip it will bring up an error about failed update, i9000 disconnected etc...
I've uninstalled & reinstalled Kies, no difference, can anyone suggest what the issue is and how to fix it?
It's UK O2 Branded, currently running JP5 (which was updated by an older version of Kies v1.5 that worked on Win XP). The PC in question this time is running Windows 7 64bit. I rooted the phone using SuperOneClick and had installed RyanZA's OCLF v2 from the market.. i've undone the OCLF now though.
Click to expand...
Click to collapse
Could you fix it?
End to the Noob Bashing...
Just realised that i was looking at the wrong post when i posted this data so the reasons for posting bit at the top of this will make no sense....sentiment still true though. Hope it helps either way.
Ok, i'm a Techie. I know without a shaddow of a doubt that my Laptop is fine in every respect and yet it was doing this to me also.
Believe me when i say, you're not insane, and despite what others say you DO have a valid question which DOES deserves a valid answer...ENOUGH of the trollish Noob bashing 'non answers'.
If you are having the EXACT same issue as the original poster, heres what you do:
With your phone unplugged....
Update Kies:
Make sure you have updated Kies to the most recent version. Either do this by going to your mobile phone opperators website and downloading the updated software version directly or by using the help --> Check for Updates option. Latest version at time of writing is: 2.0.2.11071_128.
Once up-to-date, close Kies. Although probably not essential, use 'Task Manager' to end any Kies related processes.
Uninstall Samsung USB Driver Software:
1) Navigate to Control Panel and open either (Windows 7/Vista) 'Programs and Features' or (Windows XP/2000) 'Add Remove Programs'
2) Scroll through the list of programs to find one called 'SAMSUNG USB Driver for Mobile Phones'. If it is installed, right click it and select 'Uninstall'
3) Run through the process of uninstalling the software.
Tidy up Devices:
1) Right Click 'My Computer' select properties
2) On windows 7 (possibly Vista also...dont know as I skipped that generation) ONLY, select the 'Advance System Settings' option over to the left of the window.
3) Select the 'Advance' tab in the 'System Properties' window that appears.
4) Click 'Environmental variables'
5) In the 'System Variables' section of the window that appears, click 'New...'
6) In 'Variable Name:' type 'DEVMGR_SHOW_NONPRESENT_DEVICES' without the quotes
7) In 'Variable Value:' type '1' without the quotes
8) Click 'OK' times 3 to exit the windows you opened
9) If Windows 7 (or Vista) close the 'View basic information about your computer' window also.
10) Open 'Control Panel' and navigate through to 'Device Manager'
11) Click the 'View' menu and select 'Show Hidden Devices'. This will display all mothballed devices i.e. those devices which have previously been plugged in but then removed. Windows stores a record of the drivers in the background of the system to speed up the process of installing the device drivers when you next plug in said device. Sometimes, in the case of Network Cards for example, not only will it store the drivers but it will also store its settings. This can cause a problem as if you were to plug in a replacement Network Card and set it to use the same static IP address, the mothballed device will clash with the current device. Without the environmental variable setting being configured as above, even when you show hidden devices, mothballed devices remain hidden.
12) Starting from the top, expand each of the branches in the tree to see the devices within them.
13) Look for anything with a 'Samsung', 'MTP', 'GT-I9000' prefix. If found, right click and select 'Uninstall' and confirm at the prompt. BE CAREFUL NOT TO UNINSTALL ANYTHING YOU ARE UNSURE ABOUT. Google it if need be to figgure out what it is and if its not a Samsung or android related device then leave it well alone.
14) Close Device Manager once you have assessed the final branch.
Re-Install Samsung USB Driver Software:
1) Open Kies
2) Expand the 'Tools' menu and select the 'Install Driver' option.
3) Click ok to any prompts to fire off the process.
4) Wait for it to complete.
5) On completion click 'Ok' to acknowledge if required.
At this stage, it may be worth turning off your Windows Firewall and AV scanners just to be on the safe side. Probably not an essential step but may make a difference. If you're not confident enough with computers to do this then dont bother.
Re-Connect Samsung Galaxy Device:
1) Plug the Micro USB cable that came with your device in to ANY of your most trust worthy USB sockets.
2) Plug the other end into the Micro USB socket of your Samsung Galaxy S.
3) Allow Kies to pickup your device and display the storage information proving it is properly connected.
4) If an update is avaialble for your device, Kies should prompt you. If you are confident that you have all the data backed up onto your computer, then proceed with the Firmware update.
5) Click either the Backup or Skip Backup option.
6) Panic a little when the device appears to disconnect YET AGAIN!
7) Chuckle to yourself knowingly once it blasts through this onto the update.
8) Once completed unplug from and re-plug your Samsung into your computer again.
9) Upload your backed up data.
10) Get rid of the God-Awful default dasktop layout that your Mobile provider forces onto you.
SORTED!
Dont know what causes this but what i have noticed is that once you have tidied the mothballed system devices related to your phone and re-installed the device drivers again, it appears as if there isn't any devices named with the prefix of 'MTP' in the device list but there are a few more labelled with a 'Samsung' prefix.
I suspect this is something to do with Samsung at long last fully qualifying their own drivers but not bothering to tidy up the mess that the old devices left behind as part of the Kies update process. Either that or Windows prevents the Samsung USB Driver installer software from being able to delete/update existing Samsung devices.
Enjoy!
I wish I could say this worked for me... but alas, it has not...
This is from a post I entered earlier today... (no change from this either)
ghosty_uk said:
... steps that worked for me
1, downloaded MyBackup (free version)
2, did backup of both apps and data (put both on ext memorycard)
3, used the restore to factory option under privacy in the settings menu
4, unmounted internal sd card and formated it (to remove the mtp loop issue)
5, run kies,
6, select update firmware,
7, at the box where it says no device connected, put into test mode (ctrl + alt + U + P)
8, connected phone
9, detected thaqt there was an update to JM1 available
10, started update,
Click to expand...
Click to collapse
I have yet to do any of this (other than get a backup using MyBackup), but have some questions... (noob here)
Step 3: Will this remove all the definitions for my phone number and/or provider as well?
Step 7: the CTRL+ALT+U+P thing doesn't work with Kies 2.0.2 so if I am unable to do an update, will the phone be at Froyo (2.2) as it is now? or does it revert to 2.1 (which it was when I bought the unit)?
I also got this "Informational" record from the Event Manager... (I could hear the system connect, then drop the Kies connection)
Fault bucket 17725111, type 5
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: USB\MS_COMP_MTP
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
D:\Dad\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_d1b8bb6482961a133bbee52e8072f0433f363959_21d02bae
Analysis symbol:
Rechecking for solution: 0
Report Id: 5ebfff60-c94e-11e0-948f-005056c00008
Report Status: 0
Well had to go through Samsung Support... they got me to reset to factory default (since I had a backup) then do the Kies update...
All is better although it would be nice to know what had gone wrong...

galaxy tab bricked?? HELP!!!

Please help me!
i wanted to flash a rom so i rooted the P1000 tab
this is wath i did :
Sync with Kies
1. Download the Samsung Kies Software from here and install it to your computer.
2. Open Kies
3. Connect your device to your computer via USB cable.
4. Unplug the Tab.
5. Go to Settings > Applications > Development > and check USB Debugging ON.
6. Plug the Tab back in via USB cable and leave Kies open. It should try to connect to it this time and start installing drivers.
7. Once it installs the drivers, close Kies (regardless of whether it actually connected to the device or not).
III. Root it Using SuperOneClick
1. Download the SuperOneClick App from here.
2. Extract the SuperOneClick .zip file.
3. With the phone still plugged in from Section II, right click the SuperOneClick app and Run As Administrator (if no such option exists, just click Open).
3. When it opens, click on Root and wait 5 minutes for it to finish.
then i did this:
Patch the Bootloader
1. Once you have root access, download the following apk file and save it to your computer.
Bootloader Patch
2. Plug in your tab via USB cable and mount the storage so we can transfer files to it.
3. Copy the apk file over to the root of your storage.
4. On your tab use a file explorer (Astro File Manager from the Market works well) and select the .apk file to begin installing it. Follow the prompts that come up to install it.
5. Once installed, open it and it will check to see if you even need the patch. If it says you do, it will allow you to click the Patch Bootloaders option. Select that and wait for it to finish.
i hit reboot and the screen goes black it does nothing anymore
please tell me that i don't have to send it away
I Can't Say How HAPPY I AM!!!!!!
I look at the dead screen and BAM there is a big battary : it boots
and it won't boot again how do i fix this guys?
Odin or hemindall. Download a ROM and use one of those to flash it. Easier and safer. Hold Vol down and power on tab to put inn dl mode then connect and hit start
Sent from my SGH-I897 using xda premium
thanks ! after long time i came with battary logo again i put it on download mode and flashed Android 2.3.3 Stock Rom p1000xxjq1 p1000xxjq1 p1000xxjpz
now is the question : i dont want the stock rom!
i tried to flash the ICS beta i liked it on my nexus s so i want it on the tab
but it hangs on tab logo
EDIT: The bootloaders ARE signed, but NOT secured

There A System To Go On Samsung Galaxy S3 Mini For Data Recovery?

Hello my friend has a samsung galaxy s3 mini recently the phone has been connected to kies and during the connection there was a problem and this problem does not allow access to the phone itself, the links at the bottom of the page you will find photos that they were made by the owner of the phone itself that shows the error that gives the terminal.
The questions that I have:
1 - it can reinstall the boot (as in windows with fixboot and fixmbr) so that he can restart the phone without losing data?
2 - you can boot your phone into Safe mode and you can save the contents or on a Micro SD or cloud?
3 - and possible after re-flashing the system retrieve the data and thus treat the phone's memory as if it were un'hdd a pc?
Thank you all for any help you can provide me.
https://goo.gl/photos/Na1phpKGFpGXtp7r5
https://goo.gl/photos/fv9DkfZU49Y7SdVDA
As download mode works (what the pic is showing), you/he can simply flash a firmware file using a program called odin (not kies).
Link for firmware (choose the one for your country/region): http://updato.com/firmware-archive-select-model?q=gt-i8190&exact=1 (and odin is widely available)

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