Hi all,
I was wondering if anyone have had issues with the phone not showing any wifi 5ghz bands?
My phone is not showing or connecting to these networks and am just wondering why? I've tryed changing the auto to 5 no luck, I've wiped the device, rebooting and have tryied chaing the channels with no luck.
My device is running ARHD22 which is 4.3 and my router is a cisco EA4500. Annoying thing is that the iPhones and laptops are picking it up. I've even changed the SID for this band to check if I could see it but the phone will only show and connect to the 2.4ghz band.
Thanks
Sent from my HTC One using xda app-developers app
HTC One Dual-SIM 5Ghz WiFi Problems
Hello,
I'm having the same issue - brand new HTC One Dual SIM running Android 4.2.2.
Will display and connect to all 2.4Ghz networks perfectly, but anything 5Ghz it won't even detect, or connect if I add them manually to the saved settings list - tried it with all the 8 APs at work and my two Ubiquiti UniFi APs (Pro & Outdoor 5G) at home and no luck.
Being a work phone they've said we've got to send it back to the supplier rather than to HTC, but this is the second phone I've had with exactly the same problem.
Called up HTC and after about an hour of troubleshooting everything involved until they believed me, they said there wasn't anything they could think of - but it's a little weird for two to have the same problem right out of the box!
Apart from hard reset, wipe cache partition and safe mode - anything else anyone can suggest could fix it?
Regards,
iamacarpetlicker
wadyas said:
Hi all,
I was wondering if anyone have had issues with the phone not showing any wifi 5ghz bands?
My phone is not showing or connecting to these networks and am just wondering why? I've tryed changing the auto to 5 no luck, I've wiped the device, rebooting and have tryied chaing the channels with no luck.
My device is running ARHD22 which is 4.3 and my router is a cisco EA4500. Annoying thing is that the iPhones and laptops are picking it up. I've even changed the SID for this band to check if I could see it but the phone will only show and connect to the 2.4ghz band.
Thanks
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Sorry, yes ARHD 53 isn't compatible with dual-SIM. But my Single SIM even on stock unrooted could easily pick up 5GHz bands
raghav kapur said:
My One on all Sense ROMs perfectly works on 5GHz bands. But Google Play roms don't play well. Update to ARHD 53 and try. 22 is REALLY outdates\d
Click to expand...
Click to collapse
Please edit your post!!
ARHD 53.0 is not compatible with Dual-SIM HTC One M7
Just an update on the issue if anyone is having the same problems.
We had our 4th Dual SIM handset delivered today (from a completely different supplier and production batch) which still had the same issue, unable to locate 5Ghz networks and unable to even attempt to connect to them.
We also noticed during debugging that if you switch to 5Ghz only in the menu and go back, it'll be unable to find any networks, but if you then turn the WiFi off and on again, it'll then show you a random selection of 2.4Ghz networks, even though the radio should be in 5Ghz only mode.
Because these are company owned devices to be used as work phones, we can't use custom ROMs.
I've been on the phone with HTC a lot today and after finding the support desk were no help, the comany I work for got me in touch with the Corporate Sales Manager over there and we had a conference call with their tech team.
They said it appears to be a software fault affecting all handsets of this model, but are unable to confirm if it is with all 5Ghz access points (we've only tested with Ubiquiti and Apple APs) as they seem to think it works for them in the lab.
We are getting shipped two debug handsets on Monday, one running 4.2.2 they have tested in their lab and one with the latest official 4.4 ROM that they said is due for release next week, to test before release to see if it resolves the issue.
Will post the results hopefully on Tuesday.
iamacarpetlicker said:
Just an update on the issue if anyone is having the same problems.
We had our 4th Dual SIM handset delivered today (from a completely different supplier and production batch) which still had the same issue, unable to locate 5Ghz networks and unable to even attempt to connect to them.
We also noticed during debugging that if you switch to 5Ghz only in the menu and go back, it'll be unable to find any networks, but if you then turn the WiFi off and on again, it'll then show you a random selection of 2.4Ghz networks, even though the radio should be in 5Ghz only mode.
Because these are company owned devices to be used as work phones, we can't use custom ROMs.
I've been on the phone with HTC a lot today and after finding the support desk were no help, the comany I work for got me in touch with the Corporate Sales Manager over there and we had a conference call with their tech team.
They said it appears to be a software fault affecting all handsets of this model, but are unable to confirm if it is with all 5Ghz access points (we've only tested with Ubiquiti and Apple APs) as they seem to think it works for them in the lab.
We are getting shipped two debug handsets on Monday, one running 4.2.2 they have tested in their lab and one with the latest official 4.4 ROM that they said is due for release next week, to test before release to see if it resolves the issue.
Will post the results hopefully on Tuesday.
Click to expand...
Click to collapse
i know this is probably not the case, but just in case: http://android-revolution-hd.blogspot.com/2014/02/how-to-fix-wi-fi-htc-one.html
try with 5 characters or less.
Thanks for the reply nkk71.
Doing that along with renaming the Bluetooth too then rebooting the device was one of their debugging steps on the phone earlier, but still no joy .. Appreciate the suggestion though!
iamacarpetlicker said:
Thanks for the reply nkk71.
Doing that along with renaming the Bluetooth too then rebooting the device was one of their debugging steps on the phone earlier, but still no joy .. Appreciate the suggestion though!
Click to expand...
Click to collapse
how about changing channel number?
Yes they suggested it could be something to do with the channel, but so far we've tested:
Indoor at work (Ubiquiti UniFi Pro): 140
Indoor at home (Ubiquiti UniFi Pro): 136
Outdoor at home (Ubiquiti UniFi Outdoor 5G): 128
Test Network at Home (Apple AirPort Extreme): 100
Which according to goo.gl/azMC91 are all in Band B of the 5Ghz spectrum and require DFS compliance.
But the strange thing being, my personal HTC One X connects to all the networks perfectly fine - and in the case of the work APs, we've got ~40 other devices connected on 5Ghz as we use it exclusively, half of those being Android phones, so I guess if it doesn't support those channels, that's kind of a bug in itself?
iamacarpetlicker said:
Yes they suggested it could be something to do with the channel, but so far we've tested:
Indoor at work (Ubiquiti UniFi Pro): 140
Indoor at home (Ubiquiti UniFi Pro): 136
Outdoor at home (Ubiquiti UniFi Outdoor 5G): 128
Test Network at Home (Apple AirPort Extreme): 100
Which according to goo.gl/azMC91 are all in Band B of the 5Ghz spectrum and require DFS compliance.
But the strange thing being, my personal HTC One X connects to all the networks perfectly fine - and in the case of the work APs, we've got ~40 other devices connected on 5Ghz as we use it exclusively, half of those being Android phones, so I guess if it doesn't support those channels, that's kind of a bug in itself?
Click to expand...
Click to collapse
How about non-dual-sim HTCs?
PS: i'm just throwing ideas out.... nothing concrete !! (otherwise i would have said so)
That's ok, help greatly appreciated.
Like I said, my One X works great on those networks - as for a more similar matched HTC One (non-dual-sim), I know our Directors all had them when they first came out and they definitely worked as we've been using 5Ghz exclusively on those APs for some time now and I'd have had a lot of ear ache if they didn't, but I haven't seen them using them in a long time and they could possibly have been pre-release handsets given as gifts if that could make any difference, so couldn't confirm for the latest firmware updates / model revisions.. I'll have to see if our returns department has one I can borrow on Monday to test and confirm.
I'm hoping it is just a software thing and the 4.4 ROM they're shipping us to test next week will fix, as I read a few posts that the HTC One did originally have a few problems with 5Ghz when that was on 4.2.2, fixed by an upgrade to 4.3 which obviously never made it to the Dual SIM.. It was a little hard to tell from the post descriptions if the problem was indeed the same or not.
Hello,
We've been having internet troubles so I couldn't post the update on Monday, but good news.
Got in on Monday to a message from HTC - they decided over the weekend that rather than shipping me the debug phones to test, they had released the 4.4 OTA update that morning to everybody with a Dual-SIM handset and to just try updating it.
I asked them if they could test it their end before shipping the handsets out to me, so I can only assume they realised it was a problem - or they were just ready with the update - who am I to speculate.
Installed the update and the 5Ghz WiFi now works perfectly - shows up in the list and connects as expected with speeds that are stunning!
Seeing as all phones still come with 4.2.2 out of the box, you'll either need working 2.4Ghz WiFi to download the update (which was hard for us) or support did send me a link to a Windows based updater program to update the phone via USB. They said I'm not allowed to share, but I guess they'd provide it if you called up and asked for it.
You say your phone connects on the 5GHz network, but have you seen if it's connecting on the 802.11N or the 802.11AC network?
My ONE will connect on the N network on 5GHz, but not the AC network.
I've tried Auto channel selection and manually assigning channels, still no go with the AC network.
iamacarpetlicker said:
Hello,
We've been having internet troubles so I couldn't post the update on Monday, but good news.
Got in on Monday to a message from HTC - they decided over the weekend that rather than shipping me the debug phones to test, they had released the 4.4 OTA update that morning to everybody with a Dual-SIM handset and to just try updating it.
I asked them if they could test it their end before shipping the handsets out to me, so I can only assume they realised it was a problem - or they were just ready with the update - who am I to speculate.
Installed the update and the 5Ghz WiFi now works perfectly - shows up in the list and connects as expected with speeds that are stunning!
Seeing as all phones still come with 4.2.2 out of the box, you'll either need working 2.4Ghz WiFi to download the update (which was hard for us) or support did send me a link to a Windows based updater program to update the phone via USB. They said I'm not allowed to share, but I guess they'd provide it if you called up and asked for it.
Click to expand...
Click to collapse
OneCheekyDevil said:
You say your phone connects on the 5GHz network, but have you seen if it's connecting on the 802.11N or the 802.11AC network?
My ONE will connect on the N network on 5GHz, but not the AC network.
I've tried Auto channel selection and manually assigning channels, still no go with the AC network.
Click to expand...
Click to collapse
I found that on the ac network the htc one m8 will only connect when signal is broadcast on channels 32 26 or 40.
Try it out and see if you have any success
Picked up one of these on a Black Friday deal and am impressed with the thing... problem is it won't connect with my Moto X.
However, I have a Nexus 7 here, set up almost identically (android version, apps, BT, WIFI, etc.), and there are no issues with it.
It appears the discovery process is via Bluetooth, and the camera is in fact discovered by the Moto X. But the connection process seems to be via an adhoc WiFi network via WiFiDirect. Pretty sure of this as I'm seeing the Nexus 7 go off the WiFi LAN when connecting, and come back when disconnected. It is at this point in the connection process where the Moto X is failing.
Any suggestions on what to do to get it to connect?
I know this is a really old thread, but I just had the same issue with my Moto X Style.
The solution for this problem is to rename your Bluetooth ID to: HTC
Once paired, you can change your BT ID back to what ever it was before...
Hi Friends,
I've been experiencing some really weird behaviour on my Moto X 1st gen.
My Phone is not Rooted, not flashed... It's all stock running the latest software (Android 4.4.2 Kit Kat) for a while.
Recently I've noticed my Phone stopped connecting to my Wifi Network. It can search for networks and find them, but as soon as I try to connect It to the networks, they become out of range on the list or simply "Saved" and not connected. The Networks WONT connect at all... never ever.
Doing some tests tho, I noticed that my Moto X fails to connect to all 2.4Ghz Networks... It can only connect to 5Ghz ones. I can't figure out why. Tried Clearing Cache Partition, Data Wipe from inside Android and from Bootloader menu... all with no success.
What I come here to ask is: Are there 2 Wifi Radios on the Phone, one of 2,4Ghz frequency and one 5Ghz Frequency? Are there Two antennas and maybe one of them got broken? Do you guys think that re-flashing a Radio Firmware may fix the problem?
Many Wifi Networks run under the 2.4Ghz band. So It is quite important to me to have It working.
I'm asking if I should bother trying because Flashing Radios and Kernels has It's risks, and this phone is my Daily Driver, so I come to you for help or new ideas on how to solve It.
Thanks in advance.
Look in the advanced Wifi settings (three dot menu at lower right when in the network list) and see if the frequency band is set to Auto. If it is set to 5ghz. Putting it on Auto is probably your best bet.
fury683 said:
Look in the advanced Wifi settings (three dot menu at lower right when in the network list) and see if the frequency band is set to Auto. If it is set to 5ghz. Putting it on Auto is probably your best bet.
Click to expand...
Click to collapse
I checked every configuration... I even discovered that the phone doesnt connect specifically to 2.4Ghz networks by switching It first to 2.4Ghz-Only to filter the 5Ghz Networks out and see that no Network connected and then I switched to 5Ghz to check and see that 5Ghz networks do work.
My guess is that Radio Firmware got this strange behaviour after I installed Netgear WiFi Network Analytics App(It started happening after that, afterall)... It might have changed some configuration on the Firmware that I do not have access through the System UI, and is not OS-wise, because not even factory reset worked to fi this... so Only thing that I didnt try yet was a Radio Re-Flash.
Maybe I'll just try It. Or my WiFI Radio just broke.
Hey just replaced my Netgear R6300 with the Netgear R7000 and I am running into the same issue.
My Moto X and my Razr Maxx HD have the same issue seeing the 2.4Ghz, but see the 5Ghz just fine.
All other devices in the household see the 2.4Ghz fine, it just seem's to be the phone's.
Any ideas? I tried two different R7000, and working with Netgear, but no dice.
It's not a biggy, as I have verified it only impact's the phones, and I can set them to 5Ghz anyways.
I was just wondering if anybody has seen this too.
Very odd that it's two different devices. Are you certain that the network is using both bands?
I have the identical problem described in this thread.
Only difference not yet noted is that maybe 1 time out of 50 it will connect to the 2.4ghz network, and stay connected for a few hours. Then it will go back to not working at all for days, weeks.
I've been trying to fix this for months. More than a few people seem to be having the same problem. I've tried every combination of router/phone setting imaginable. Don't think there's an easy fix to this other than new phone or new router.
Have the same problem, 5ghz works fine but 2.4ghz don't works for weeks. it started this spring. Anybody fond something that helps?
Mathieu2k4 said:
Have the same problem, 5ghz works fine but 2.4ghz don't works for weeks. it started this spring. Anybody fond something that helps?
Click to expand...
Click to collapse
Update: I've recently been in deep on this problem with Motorola technical support. Several hours on the phone with them, explaining the issue over and over, bug reports, email exchanges, etc etc etc. Tier 4.
At the end of the day, company policy rules and they wont look after me because my phone is outside of the 1 year warranty. I'm still paying for this phone on contract. Not cool. They won't see another dime from me!
I have the same issue on my Moto X XT1097 Lollipop 5.1
:crying:
luc23 said:
Update: I've recently been in deep on this problem with Motorola technical support. Several hours on the phone with them, explaining the issue over and over, bug reports, email exchanges, etc etc etc. Tier 4.
At the end of the day, company policy rules and they wont look after me because my phone is outside of the 1 year warranty. I'm still paying for this phone on contract. Not cool. They won't see another dime from me!
Click to expand...
Click to collapse
Same issue. If I reboot the phone it will connect to a 2.4 ghz network for about 5 minutes... then unable to see the network.
Exact Same Issue, Xiaomi mi5s, it started after i dropped it in water and took it right back, opened in full and dryed everything, the phone is working now in perfect condition except for this issue, i have to gess is a harware problem
I've got a Republic Wireless Moto X running rooted stock 4.4.4. The other day suddenly i found my phone would not connect to my home wifi. After looking at it at various geographic locations, it seems to only detect one to three wifi networks at a time. One will disappear, and another one will appear. Even when my home wifi is visible, I've not been able to connect to it. Bluetooth is working fine. I have a Pebble and I've not had any trouble with it. I tried restarting the phone, i disabled Tasker. I don't have Xposed framework installed.
Hoping this is a software problem, but worried it's a hardware problem. What can i check to help me figure that out before i reflash my phone or replace the wifi radio?
The networks i can see, the signal strengths are around -95db. Bad antenna? Does this phone have bluetooth and wifi on the same module? Do they share antennas?
Both in office and home. I have restarted the phone 20 times today. And kept it on for hours at a stretch. Turned airplane mode on off. Took it close to the router. Nothing...
It shows Connecting..., Authenticating...,Obtaining IP address..., then disconnects and cycles through a few available Wi-Fi networks and does the same thing. All Wi-Fi networks are working is all other devices including a Moto E4 Plus.
Boost mobile Moto G6 Play without a sim card.
Please help.
Guys, i haven't been able to connect to WiFi since 8 am Eastern Time. Anyone has any clue? I am on the stock ROM which I reverted back after rooting TWRP and RessurectionRemix etc. The Google pay used not to work even after reverting as it used to say the device is rooted or the os is altered in some way. WiFi signal drop used to happen very frequently when it was working but it's apparently a known issue. I didn't do anything special in last few weeks and the phone didn't heat up excessively or anything.
Also anyone with the know how, I bought the phone online from Boost Mobile website for 80 USD+tax 3 months back but never activated the connection. If the phone is malfunctioning, who provides me with the warranty. Do I contact motorola customer service?
FYI the WiFi started working after full reset. No idea why!